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PeerSpot user
Project Leader at KPMG Argentina
Real User
Data scraping is a valuable tool to obtain data from any interface

What is our primary use case?

Calculation of commissions, from dispersed information in worksheets generated by different departments.

How has it helped my organization?

Has reduced the processing time of the transactions, for example, tasks that can take a person five days, with RPA was reduced to less than four hours.

What is most valuable?

  • Data scraping because it is a valuable tool to obtain data from any interface
  • Citrix automation because it allows interaction with very old systems such as terminals and with very new systems, but that can only be accessed via Citrix or RDP.

What needs improvement?

On any area, an additional feature that must be included is the AI, with the respective documentation and support.

Buyer's Guide
UiPath Platform
May 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
859,533 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1030035 - PeerSpot reviewer
RPA Architect at a consultancy with 5,001-10,000 employees
Real User
The support team is always available and quick to help, but I would like the forum to highlight resolutions to problems that really work

What is our primary use case?

We are a consulting company that develops robots for various customers using the RPA tool UiPath. Often, we install UiPath on virtual machines.

How has it helped my organization?

UiPath speeds up the implementation of robots and allows integration with other external tools.

What is most valuable?

I've been working with UiPath for seven months and I think it's a good workmate. The tool is young so, sometimes, strange problems happen. However, the UiPath support team is always available and quick to help you find a solution to the problem.

I think it's a good product and it will get better and better.

What needs improvement?

I would like that in the official documentation of UiPath there were examples of the use of the various activities and that, on the forum were highlighted the resolutions to problems that really work, in order to find them more easily.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
May 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
859,533 professionals have used our research since 2012.
Real User
The studio for development is quite intuitive and user-friendly

What is our primary use case?

I have implemented finance and pharma-based solutions using UiPath. I have automated processes like cash management, invoice validation, Java applications, and Citrix-based applications using UiPath. The application involved was Oracle EBS, and it was a Citrix environment. Processes mainly included cash management, month-end closure, and bank reconciliation to name a few.

How has it helped my organization?

Citrix and mailing capabilities in UiPath has definitely brought a change in the thought process of my organization, and they have started taking UiPath as a more serious tool with better and enhanced capabilities. In fact, we have delivered a few great POCs.

What is most valuable?

  • The flexibility and easy-to-use platform of UiPath make it on a par with other RPA vendors. 
  • The studio for development is quite intuitive and user-friendly. 
  • Also, what I like most about UiPath is that it has 400+ inbuilt activities, and on top of that, it has introduced customization activities making it more valuable.

What needs improvement?

Activities or any feature that can reduce or eliminate code stuff would be a great introduction to UiPath. Also, if more functionality can be added to queue management, it would be of immense help.

For how long have I used the solution?

One to three years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer at Cognizant
Real User
It has an effective/simple user interference monitoring option available with the charts and graphs

What is our primary use case?

Learning RPA:

Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.

Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.

How has it helped my organization?

I'm usually solving infrastructure related automation like Exchange 2013, Windows.

The benefits that are in the ITIS sector: The work is the same that has to be replicated to different customers at different points in time. UiPath gives an option to resolve this duplication of work and saves time as well as resources.

It has an effective/simple user interference monitoring option available with the charts and graphs which help in handling the exception cases. And help in a case study for further development and implementation.

What is most valuable?

With this simple UI, my experience with UiPath is approximately four months. Whatever, I have noticed their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue.

What needs improvement?

There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage. So having all in one place would be helpful.

And also they need to provide another couple of robots for the community version user for enriching their skill and for learning purposes. And also they need to have sample projects available to help new learns to learn complete automated skills rather than bits and pieces while taking courses in Academy.

And there should be a sample cheatsheet provided. UiPath is a simple tool which can be learned by anyone in less than a span of five weeks. If they have provided a sample cheatsheet, it would be easier to follow.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

Completely stable and reliable with all the scheduled jobs. It gets the job done in most of the cases.

What do I think about the scalability of the solution?

It was quick and effective in handling all the assigned tasks and simple to handle.

How are customer service and technical support?

Didn't have a chance to raise many cases with their technical support team for their assistance. But whatever the cases I have raised or saw, they were quick and responsive.

Which solution did I use previously and why did I switch?

This is the first RPA tool I have chosen over Blue Prism for a simple reason: open source and an active community to share the views and new ideas.

How was the initial setup?

It was straightforward; I didn't face many problems. It's one of the simple tools that can be set up with basic knowledge. 

What about the implementation team?

Didn't implement via vendor team, but did set up a couple of components. It works like a charm and is completely reusable.

What was our ROI?

Return on investment — not applicable. Still, I don't have any project that is completely commercial that went live. But I will have a better ROI using the UiPath tool. It's trustworthy.

What's my experience with pricing, setup cost, and licensing?

UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.

Which other solutions did I evaluate?

  • Growth in the market
  • Ease of use
  • Reliability, and 
  • Management.

What other advice do I have?

There could be an improvement on the library packages and other built-in options.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Business Consultant at a tech consulting company with 10,001+ employees
Real User
Top 20
Automated customer onboarding experience

What is our primary use case?

Automated customer onboarding experience with UiPath integrated with CRM solutions for banking cost.

How has it helped my organization?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What is most valuable?

  • Quick automation
  • Easy reporting
  • Component-driven
  • Agile customer support
  • UI-driven
  • Easy integrations system.

What needs improvement?

  • More training opportunities can be incorporated on UiPath Academy for users
  • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
  • OCR interactions video tutorials in real time projects can be saver
  • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Arjun S Meda - PeerSpot reviewer
Arjun S MedaRobotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
Real User

This is a high potential use case and saves significant time and effort when automated. Thanks Rajan for sharing.

PeerSpot user
Robotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
Real User
OCR integration works well with third-party engines

What is our primary use case?

  • Invoice processing
  • Claims processing
  • Vendor onboarding
  • Product fitment analysis
  • Database monitoring
  • Interaction with FTP and analyzing XML files
  • Underwriter quote submissions
  • Automating reconciliation of reports.

How has it helped my organization?

Ease of implementation.

Extensible framework assists in plugging in required components from existing scripts, and in implementing intelligent automation utilizing the best in class machine learning algorithms.

The framework provided has good recovery mechanism and exception handling capabilities built in. It can be customized based on the requirements and provides an easier start for implementation and to showcase in a presentable manner.

What is most valuable?

  • Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
  • PDF automation: It performs well in reading native PDF documents.
  • Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
  • Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
  • Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
  • Mobile app support to monitor bot health and status of the workflows.
  • OCR integration works well with third-party engines.

What needs improvement?

  • The core product is yet to include machine learning capabilities. 
  • Focus on solving domain-specific high volume use cases to target the major pain points in each vertical.
  • Simplify the knowledge requirements on .NET Framework for implementing complex automations.
  • Including additional visualizations on the reporting side would help. 

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1029453 - PeerSpot reviewer
Senior software developer at a tech services company with 10,001+ employees
Real User
When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount

What is our primary use case?

POC and implementation were done for the in-house team, automating the penalty system of transportal services where the penalty on a no-show user is being calculated, and every user is intimated the monetary value of a no-show. This is then intimated through the mail, and also, the list of such users is sent to the payroll department to debit the penalty from the monthly payroll. Windows Server 2012 was used and some PowerShell scripting apart from UI automation using UiPath.

How has it helped my organization?

As mentioned above in the use case of the in-house development, it really improved the way the organization was doing earlier.

What is most valuable?

When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount.

UiPath is easy to use with minimum inputs given, and that's the best part of UiPath as an RPA tool.

Apart from it, the free e-learning videos UiPath Academy is offering is of very much help for the enthusiast and learners. It's a great idea that the UiPath team started and that's the best part where learning a tool is provided free of cost, that too with the diploma.

What needs improvement?

UI automation is perfect, but the scripting part could be improved. Let's say we need to run some scripts on some server, so the command being sent and the response received over the activities could be improved.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NielsM - PeerSpot reviewer
Consultant at Crossroad
Real User
I like the partnership with state-of-the-art applications such as ABBYY or Microsoft OCR

What is our primary use case?

Fast-tracking the interfacing between an in-house planning application and an international partner's planning application.

Using RPA to do check and balances on invoices, and consequently uploading this data to a tax engine and extracting VAT, European sales listing and Intrastat reports. Finally, these reports are uploaded to the dedicated web portals.

Extracting handover data of wagon from a data lake and entering it into the follow-up application, since there is no direct integration yet.

How has it helped my organization?

Via UiPath, we were able to save a workload equivalent of multiple FTEs, which can now be directed at other more important tasks.

What is most valuable?

  • The community edition
  • The partnership with state-of-the-art applications such as ABBYY or Microsoft OCR.

What needs improvement?

  • When automating complex projects, the application becomes sluggish due to the interfacing load.
  • Licensing model is too complicated and has a lot of room for improvement.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.