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Real User
Version control like SVN and TFS is available in the latest versions

What is our primary use case?

Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.

How has it helped my organization?

We have been using UiPath for quite some time now, and I have a lot of positive remarks. UiPath is a tool which can be learned easily by anyone and everyone. UiPath itself provides videos and assessments for you to watch and learn accordingly. These things are available for free and certifications provided are freely available also. This tool will be useful when you need to automate a complex business process, and since UiPath has an immense amount of activities, this is very possible. Regular updates are pushed, and the notes are released as well on the community forum.

What is most valuable?

  • Easy use of activities and flowcharts
  • REFramework for error handling
  • Different types of platforms to create a process are available like flowcharts, sequence, transactional, agent process, and REFramework.
  • Depending on the type of the process, we can choose which of the above-mentioned type we can use.
  • Version control like SVN, TFS is available in the latest versions.

What needs improvement?

  • As compared to other tools in the market, this is a little costly.
  • Sometimes the UiPath Studio hangs while running complex processes.
  • Whatever flows I develop using previous versions, it becomes a little difficult to open the same in latest versions. We need to update all the package which was used earlier.
Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

End-to-end support provided.

What do I think about the scalability of the solution?

Totally impressed.

How are customer service and support?

Totally satisfied with the 24/7 support.

Which solution did I use previously and why did I switch?

Yes, Automation Anywhere. But it was very costly, and support wasn't provided as much as required.

How was the initial setup?

Totally straight and guided setup.

What about the implementation team?

In-house.

What was our ROI?

Process automation with regard to beeline automation and VPN client authentication process automation.

What's my experience with pricing, setup cost, and licensing?

  • Good tool, it's extremely easy to use since it has just a drag-and-drop functionality.
  • Setup and installation are very easy.
  • Good for beginners since the community version is easily available.

Which other solutions did I evaluate?

Nope.

What other advice do I have?

  • UiPath is easy to learn. They have the UiPath Academy (online courses) which is easy to follow, and it helps to learn how to use the platform and what an RPA is.
  • There is an official forum too! So if you have any doubt, there will always be someone to help you to solve it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
The community forum has really helped a lot

What is our primary use case?

To automate existing mundane tasks in the current project.

Report automation, ticket automation, and browser automation are what we have achieved through this tool.

How has it helped my organization?

It has saved us 100 hours monthly. Employees are freer to take up challenging tasks and spend more time on productive work.

What is most valuable?

  • The recording feature
  • Data scraping
  • Drag and drop
  • Browser capabilities
  • Help topics.

The community forum has really helped a lot.

What needs improvement?

  • To be more cost-effective since Orchestrator is costly for mid-level markets and poor countries.
  • To add more challenging automation tasks to overcome competitors.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Very stable and fast processing.

What do I think about the scalability of the solution?

Nothing is impossible for UiPath. They will outrun AA/BP for sure.

How are customer service and technical support?

Very good. Polite and helpful. Excellent service.

Which solution did I use previously and why did I switch?

N/A.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house, through the UiPath website.

What was our ROI?

100 hours saved, plus $1000 saved monthly.

What's my experience with pricing, setup cost, and licensing?

Setup is really easy, and licensing is a bit on the higher side.

Which other solutions did I evaluate?

Yes, Automation Anywhere and Blue Prism.

What other advice do I have?

Bring down the licensing costs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
reviewer1040559 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees
Real User
AI-based computer vision solves an important problem of capturing information from VDIs and images

What is our primary use case?

It was used for the automation of web-based applications in the banking sector. The challenge was to read information in image-based forms.

How has it helped my organization?

We built a use case out of the free community edition. There was a lot of support available from the community. Once we got the full-scale implementation, we were able to purchase a license.

What is most valuable?

AI-based computer vision solves an important problem of capturing information from VDIs and images.

What needs improvement?

There is a lot of scope to integrate more AI-based features that will help improve the reading of unstructured data. 

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
It doesn't limit your skills in a programming language

What is our primary use case?

Development of any RPA solution using UiPath is very efficient and flexible. But at the same time, the testing is very difficult. The debugging feature of UiPath is quite difficult to understand, and there is no option that we could go and start from any step, rather, it needs to start from the very first step of the process which would be again a time-consuming factor.

How has it helped my organization?

The processes we automated are not only under the financial domain but also non-financial domain too. It proves that RPA is capable of implementing in almost every client. It really helps human to do better jobs rather than doing the same duties daily. It makes life easier. The dashboard that shows in UiPath Orchestrator would really help businesses to calculate their return of investments and all. Again, it would show a brief idea of the number of robots utilized.

What is most valuable?

I recommend UiPath to others. It doesn't limit your skills in a programming language. Instead, it has a more extensive feature on it. Hence we can utilize those to inject our code, and it is versatile to any programming language even though the technology that UiPath uses is built under .NET.

What needs improvement?

UiPath overall is a better RPA tool. But when it comes to the testing and debugging part, it's quite difficult. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Most of the time, the RPA code solved through UiPath is stable. But sometimes UiPath would hang/stick itself.

What do I think about the scalability of the solution?

It can be used to automate large complex solutions.

How are customer service and technical support?

Excellent customer service/technical support with quick response to our query.

Which solution did I use previously and why did I switch?

Yes, I was into Blue Prism. I switched to UiPath since the client wants to implement the solution using UiPath.

How was the initial setup?

Initial setup is not difficult. Once we get the license key, the same needs to be provided during the installation.

What about the implementation team?

I didn't implement through the vendor team.

What was our ROI?

I don't know how to calculate the ROI. But the dashboard within Orchestrator would provide a measure to show the total number of robots and processes.

What's my experience with pricing, setup cost, and licensing?

Compared to other competitive market RPA tools, UiPath costs less, and they have a Community Edition as well.

Which other solutions did I evaluate?

Yes, at a high level and got impressed with the additional features in UiPath.

What other advice do I have?

UiPath itself providing some activities to write coding and all. I suggest when we do an RPA solution, making use of such kind of activities which would increase the stability of the code.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Dotnet & RPA Developer at a insurance company with 1,001-5,000 employees
Real User
The selector and keyboard CTRL clicks are very useful to handle difficult scenarios

What is our primary use case?

I am working in a virtual desktop client machine. I have been working as a .NET and RPA UiPath developer. I have an overall of three years of experience in UiPath. I have automated individually, or with a team, and I have successfully completed more projects and also got rewarded.

How has it helped my organization?

It reduces human work and is time-saving. I am automating the insurance based project. All insurance claims are automatically validated and verified, and it sends the mail to the user automatically without human help and without any error. In RPA, UiPath is awesome.

What is most valuable?

Overall, it's good. The selector and keyboard CTRL clicks are very useful to handle the difficult scenarios. Basically, the UI is dynamically changed. The dynamic selector is very useful to select the controls.

What needs improvement?

Debugging and intelligence window. Sometimes it's difficult to debug the code. It gets stuck and closes automatically, or the VDX stops. Might be better if you improve the debugging it has to advantage.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1038912 - PeerSpot reviewer
reviewer1038912Dotnet & RPA Developer at a insurance company with 1,001-5,000 employees
Real User

Versioning is also good. It automatically convert the code after upgrading the software.I haven't faced any issues after upgrading.

PeerSpot user
Works at TCS
Real User
Most of the automation is done with a simple click and select. The advantage is that it requires less coding.

What is our primary use case?

I am undergoing UiPath advanced certification. I am performing a use case of a bank where it has to send frequent reminders to its clients who took loans like home loan, personal loan, etc., to pay EMI every month on time. To improve the process for efficiency as well as accuracy, I used UiPath automation to interact with their internal applications and send reminders in a timely manner with no errors.

How has it helped my organization?

It definitely helped in reducing the human force for repetitive tasks. Things that I like most in UiPath is the way we can automate the repetitive and redundant tasks. The new feature like AI computer vision is top notch in this decade where AI and ML are like hot cakes to improve one's technical skills.

What is most valuable?

Most of the automation is done with a simple click and select items, directly on the automated system. The advantage in UiPath is that it requires less coding and has an easy learning curve.
As compared to Selenium, it's very fast and easy to implement.

What needs improvement?

When you update to a new version, sometimes opening previous versions solutions become difficult. The packages between versions become incompatible, and when you install a package from another version, the previous one is not removed, causing a startup error. I need a proper guide for versions and compatibility.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

No.

Which other solutions did I evaluate?

Automation Anywhere.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Works at Onq technologies
Real User
The computer vision package uses a powerful OCR engine to recognize more accurately the elements in the remote screen

What is our primary use case?

Development of bots to increase the posting of payments in a billing software for clients. This software is completely controlled via remote desktop, so there are sometimes that the speed of the bots is affected. We also review medical documents and save the records in this software. Currently, we are implementing the bots to check some docs and save them in batches for better control of the files.

How has it helped my organization?

Now we can process more payments in a short time, and use our human agents to take care of other tasks. Also, we handle better the exceptions that the billing software throws and can restart the job, giving some extra rules or parameters. We are still evaluating in which other processes we can run the bots for automating. We have got a server to increase the number of bots and make even more number of tasks. So far we configure bots for the jobs, more volume of files and information can be taken care of.

What is most valuable?

For our specific case, as we work with virtual and remote desktops, we find quite useful the new features that UiPath brings to work with such environments. The most recent is the computer vision package that uses a powerful OCR engine to recognize more accurately the elements in the remote screen and get the values we need or consider appropriated. Also, in general, this software is so easy to use and learn. How to use it takes no more than a full four weeks during the official training. The interface is so friendly, and the workspace is customizable.

What needs improvement?

Even though the new features of OCR recognition have improved, they still are incomplete and do not recognize some elements. Fortunately, they included an error report system to notify these issues. Also, UiPath has to develop a better way to show us the errors and where are they located in our project files. Finally, it would be great if they add new and powerful programming languages like C# or C++, to have more options at the development time.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
The learning suite of the academy and the certification process itself was invaluable

What is our primary use case?

Performing automation on both client and company infrastructure, and improving existing service workflows.

How has it helped my organization?

Specific to our organization, implementing a dedicated service to automate payment processing and client billing allowed us to justify overhauling the existing person-driven process, and improve on that by eliminating areas for human errors.

What is most valuable?

The learning suite of UiPath Academy and the certification process itself was invaluable in actually teaching our team to use the tool over the course of several weeks, and it got rid of a series of potential miscommunications by ensuring technical proficiency across the developer and management levels.

What needs improvement?

Lack of macOS support this far into the project lifecycle is distressing. While boot camp and alternatives exist, that's another hurdle to cross for client implementation. Additionally, it's hard to drive an open source community and not have the tools to connect with GitHub natively, while promoting paid corporate alternatives like TFS.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.