UiPath Platform Reviews

The primary use case is for a medical claims process automation using UiPath RPA.

• Streamlined the medical claims process. It reduced errors by 30 percent.
• Improved user productivity by 50 percent.
• Turnaround time for claims payment has been reduced from 120 days to 30 days.

It is easy to manage the robotics environment with Orchestrator, including scheduling and reporting.

Optical character recognition for hand written documents could be improved.

We are checking products in search of a better RPA solution for our landscape.

This solution has increased productivity in our organization.

The most valuable feature is its ease of use.

Better alignment of workflows for development is needed.

We use this solution for automating manufacturing processes from invoice processing to accounts payables. All of these use cases are solved using UiPath. For insurance sectors, reconciliation is another process that is automated using UiPath. I have been using UiPath at various enterprise levels.

We provide professional services around RPA and UiPath, and we have certified developers in-house. I have helped many organizations to set up their Center Of Excellence in a hybrid model, wherein the stakeholders and developers are shared in-house and with our company.

UiPath is rich in features. The OCR feature is very handy to extract structured and semi-structured data from documents. A rich set of activities and an open platform is pretty helpful in creating solutions out of the box. The community forum is quite helpful in solving issues when they appear.

I would want UiPath to build as many activities as possible. The new machine learning activities in the UiPath AI fabric is something I am looking up to. There are many focused sets of activities and the ability to build custom activities is a great feature and can be made richer.

Extending the UiPath studio in terms of UI and functionality would improve this solution. This relates to adding hooks to the workflow/activity execution and extending the UiPath Studio UI with more functionality like a handy tool for activities with icons etc.

The orchestrator also can have set of APIs to work with.

We did not use another solution prior to this one.

This solution has a very competitive and flexible pricing scheme that depends on the process complexity.

I evaluated AutomationEdge and Thoughtonomy.

UiPath is best at its core and with the help of plugins from UiPath and community you get solutions to a lot of problems out of the box. I have tried couple of more platforms, but the easiness, diversity and flexibility that UiPath provides is unparalleled. 

In the recent top 50 enterprise application at g2crowd, UiPath is at 18th place and topmost in the automation platforms. 

I have done quite a lot of different real-time projects with UiPath. In one big project, there was a lot of loan applications from scanned documents. We used Abbyy Flexicapture for reading OCR and ICR text and we read it very accurately. It really boosted the moral and now we are automating the whole CAD department of the bank. 

Now we are looking forward to more complex processes and try using the ML and AI into it.

RPA is our bread and butter. We have implemented projects in the telecom and financial industries. 

A good example was when we implemented a network process in the telecom sector. The time for that process was seven minutes, then by implementing the RPA, we drastically reduced it to 40 seconds. The process involved worked on four different applications. Each application required a secure login, and the speed was due to the websites being hosted on the Internet. It did not require any internet connection when we implemented RPA on-premise, and used complete network and system resources.

• The ease of the processes
• There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
• The automated recording helps quite a bit. You record a complete business process along with human interactions to the desktop or web application. You can easily manipulate them. Once you are done, you have a complete recording of the interactions, which you can use to tweak your requirements.

You can't write small snippets of code. If you want to do a single code snippet, this is not available by default. For example, if I want to do some date conversions, and that date conversion requires different variables to be available in the context, but they are not there. A small snippet of code change should be available out-of-the-box. This will help me in the long run. I can create activity out of it. Support for a little bit of in-line script should be there.

There aren't stability issues, though it should have better RAM and cores. When it's overloaded you get considerable problems.

Scalability is one bit which should be properly planned at the time of license and planning. For tight budget projects, you have to be very precise in the runtime execution requirements otherwise, you might face issues.  

Tech support takes time replying to queries. The more you go to the community, the more likely you will get replies. Therefore, tech support should be improved.

The initial setup was very straightforward. We were up and running in approximately 15 minutes. UiPath is the best of breed in the market for setup.

Licensing is one of the big issues when I have been doing some pre-sale activities. One robot price licensing is quite high with UiPath. They should provide some discounts to partners so we can spread the product easily in countries, like Pakistan and other areas in the Middle East. Licensing should be reduced and price should be cut down a bit.

We also evaluated Blue Prism. We went UiPath due to the community support.

It has a lot of community support with a lot of help available. It is a very mature tool.

The academy for UiPath is very good place to start with UiPath. It is easy and the learning curve is quite low.

Our primary use case is to develop automation projects, like automating Excel activities for repetitive tasks and operations on files. We also automate operations on Citrix. With UiPath we can easily manage all of the projects in a single page (i.e. in orchestrator).

We have used this product to implement automation for several things, including:

• UI automation that updates a project's status based on conditions
• Gathering data from web sites
• Excel functions related to HR operations
• File checks, to determine the validity
• Python and .NET scripts to connect to different databases

The most valuable features are Activities, Orchestrator, and UiPath Go!

The UiPath Orchestrator is one source to easily manage all bots.

I would like to see all a full-featured version for mobile devices.

In some Activities, there are inconsistencies between versions where the most recent does not have support for throwing the same kinds of errors.

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

We did not use another solution prior to this one.

This solution is priced less compared with other products.

The primary use case is invoicing and billing. The first thing that we used it for was some content migration from one video hosting provider to another. We later on moved to invoicing and billing, which included time sheets, management, and feeding data into our accounting system.

The features that we use the most for our use case include reading PDFs, email integration, and web and desktop automation talking to other desktop software.

We have generally found it easy to use, but we also develop some extensions. We are actually a software development shop, so we have developed extensions to the core UiPath platform. They have made it pretty easy to do that.

UiPath could use more OCR use cases to help with those features.

I would like to see higher end AI type features natively in UiPath. Some native integration over time would help.

We found it to be quite stable.

We have a relatively small use case. Most people have entered the market on a small scale. The maturity will come in, maybe over this year, as people start to scale up. 

I expect some issues will surface when it starts scaling up. However, that happens with any software. 

The eagerness of UiPath engineers and their salespeople to help us along the process has helped us align ourselves more with UiPath.

Support is good, helpful, and eager to help.

The UiPath Academy is great. It was one of the reasons which made us choose the tool, and align ourselves with it. It was easy to get the software, and train on it. If you're doing professional work, you don't want to have untrained people work on it. This will not lead to success.

As a software development shop, we value training quite a lot. They made it easy to help our developers come up to speed with the software and get certified.

The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started.

We have seen ROI by it saving some hours for us. We are a small company. We use the tool mostly because we want to learn about the software. We also save some hours, but we do it to learn and help other customers who are doing it at much higher volumes. The savings for us is relatively lesser than the savings for a larger customer.

ROI is a bit tricky. Customers need to implement simpler use cases: Get ROI from the tool, learn it, and re-implement it. This is just the nature of how RPA works. I see a lot of opportunities for it.

When customers start scaling up their use of RPA and have learnt how to use it, that is when the real ROI will start trickling in. When you start off, it will take some effort to get it right. Once you developed some maturity with the process, and you're scaling up a lot of use cases, and you have one bot doing a lot of different things and being able to share a lot of processes with a few bots, that's when you will start seeing good ROI.

This tool gives opportunities for people to be productive in other areas, which is hard to measure sometimes. The first step is to get them there, then determine where you can go from there. ROI is a very long term thing. The product lets people focus their skills on what they are good at, which is a type of ROI.

UiPath made it easy to learn their software. When we looked at a variety of RPA tools initially, UiPath was the easiest to get started with. It has good Academy content and an open platform, which is easy to download and start using (the Community Edition).

We have been looking at other RPA solutions, but we like UiPath quite a lot.

We are using it for financial applications in the financial sector. We also have a couple of bigger federal customers who started RPA development on their own, then needed our help. 

Internally, the RPA offerings team is developing more resources, so we can support all our customers. This involves a lot Pegasystems, ERP, and homegrown systems.

We are really seeing that RPA in the production, where people are using it, they are getting benefit.

Screen scraping credentials of whatever features that it has. The robot can log into the system, scrape the data, and enter the data into the system. This eliminates a lot of the manual work that the team had to do, which has improved the performance. Our teams used to do a lot of data entry, and this repetitive work has been reduced. The same resource can now work on some high-end work.

The ease of the use is good and exceeded my expectations. The implementation became easier and more standardized. Also, our development time has been reduced. Using ReFrameWork, we saw that the code become organized very nicely by UiPath and the implementation became easier and more standardized with more prebuilt components, which reduced development time. If you load the ReFrameWork nicely, you can do things faster and more standardized.

I have found there to be setup issues with Chrome. Right now, I am using IE.

I am looking for more batching processing because of the ODI framework. While they have a process where they log everything into Orchestrator, then they process it. However, when I have 50,000 to 100,000 records being batch loaded and processed one-by-one Orchestrator, I am apprehensive about it.

Stability looks good except that we see that when we run the bot sometimes somewhere in the middle it fails. It will recovers, but I don't know why and can't answer to my customers why. I don't know if something can be done to eliminate the failing piece. I don't know whether it is a stability issue, but it should be handled in future. Other than that, stability looks great.

If you start using Orchestrator, and you put your Orchestrator on a very high-end machine, it can handle thousands of bots. I don't see any issues with running multiple processes on a single bot, then connecting it to Orchestrator.

Before using UiPath Academy, we used the customer support to answer our initial questions.

This automation is not exactly like other automation that we used to do. This is a different type of automation where we are not disrupting the existing codes. We are providing all these features to the customer.

The initial setup is simple. Once you install Studio, you can do the development within minutes.

Once the bot is programmed, it eliminates human error. It doesn't make any mistakes if you have programmed it correctly.

Right now, we are not working with other vendors.

I would recommend UiPath and its bots.

Most of our work is with unattended bots. People are more keen to work with unattended bots because they just want to schedule it somewhere in the night and let the bot run, then come in the morning and have it ready.

Everyone in our organization has used the UiPath Academy. We are certified in it. There are three levels of training, which we had to go through before the final certification. The Academy is very good and well-organized. We went through it step-by-step.

One of team members developed a bot in a Citrix environment for a project, and it looked great. From his machine, he connected to Citrix, logged into the application, did some data scraping, and built an Excel file, then provided the data.