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reviewer1039119 - PeerSpot reviewer
Works at a financial services firm with 5,001-10,000 employees
Real User
It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications

What is our primary use case?

The primary use case would be automating repetitive human tasks: read emails to get data, then login to the specific application and select other data based on the email received and reply to the initial email.

The secondary use case would be integration between legacy software.

How has it helped my organization?

It has given back time to the employees, to focus more on tasks that would require creativity and decisions that are not binary.

What is most valuable?

It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications. This feature would give you a way of interacting with applications that would trigger all the logic behind the user data, compared to DB integration, which would require more effort to have the same result.

What needs improvement?

They should define a yearly baseline build version that would support the next features without having to upgrade all the time.

Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

What you can observe is the stability of UiPath Studio. Sometimes, there are issues with debugging or changing Windows sessions between devices, but the robot running is not affected.

What do I think about the scalability of the solution?

There are no differences in using one robot or 70 so far.

How are customer service and support?

The support response time is good for critical issues.

Which solution did I use previously and why did I switch?

UiPath is our only solution for RPA from the beginning.

How was the initial setup?

It was easy to set up in terms of high-density robots and disaster recovery. Everything is "click to install".

What about the implementation team?

Development is done in-house.

What was our ROI?

I don't have access to this information.

What's my experience with pricing, setup cost, and licensing?

Easy to set up, and now the licensing is more straightforward.

Which other solutions did I evaluate?

We were looking into UiPath, Blue Prism and Automation Anywhere to start RPA development.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Project Manager / RPA Architect at Royal Cyber Inc.
I found the recording, screen scraping, data scraping, and integration with third-party tools most valuable

What is our primary use case?

This solution is to provide robotic process automation solutions. In simple words, it is to automate the steps a human user may have to take repetitively on one or more systems to complete any process flow.

How has it helped my organization?

Using this tool has improved the efficiency, accuracy, and compliance of certain automated operations by up to 75%, as it uses preprogrammed bots to execute tasks, which can operate 24/7 without getting tired. Such bots eliminate chances of human errors and increase speed and productivity by leaps and bounds.

What is most valuable?

I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.

Availability of free training and certificates is another most valuable feature of the product.

What needs improvement?

Debugging features need improvement maybe by providing a process and variable alteration abilities during the debug execution. Additionally, support with version control systems like Bitbucket and Git needs to be added.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is reasonably stable.

What do I think about the scalability of the solution?

It is highly scalable.

Which solution did I use previously and why did I switch?

I did not use any other solution.

What was our ROI?

Very fast ROI, as it's the cheapest of the lot.

What's my experience with pricing, setup cost, and licensing?

UiPath is cheapest. You can even start using it for free.

Which other solutions did I evaluate?

I evaluated Automation Anywhere.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
reviewer1035324 - PeerSpot reviewer
Risk Advisory - Staff at a financial services firm with 10,001+ employees
Real User
The training has been the most valuable to me

What is our primary use case?

We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

How has it helped my organization?

UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

What is most valuable?

The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

What needs improvement?

UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Developer RPA at student
Real User
I like the integrations with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail

What is our primary use case?

We use the tool to create bots, which access the mailbox. Given a certain type of e-mail will make the treatment the same, from access to the internal system, making inventory movement, as well as informing teams of availability of material, need of purchases of the same, alert any problem and carry out price quotations on the internet using the data scrap.

How has it helped my organization?

We have been able to optimize process time and reduce costs with the bots since they work 24/7 and with a near-zero error rate. In addition, we have all the support of the community that is very present, always helping in doubts, as well as training that we carried out in our own platform that enabled us to grow bigger and faster.

What is most valuable?

Integration with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail, as they are primary functions in the day-to-day operations of a company.

What needs improvement?

  • Improve the documentation about the tool, since some frameworks adopted by the company/community are difficult to use. 
  • ReFramework, which is the main framework adopted by UiPath to improve the use of the tool is explained in the advanced course of the academy in a very confusing way.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

We have tried other tools previously like Actiona and AA, but because of their limitations, recognition speed/intelligence, we migrated to UiPath because we saw clearly that the tool best suits the demands we had received.

What's my experience with pricing, setup cost, and licensing?

I did not participate in the tool acquisition process.

Which other solutions did I evaluate?

As mentioned earlier, we used AA and Actiona, but UiPath was by far the best option.

What other advice do I have?

If your company is looking for a fast, intelligent tool that has an active community to help you, UiPath is the best option.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Application Developer at gallagher service center
Real User
The framework is the best feature which I have found

What is our primary use case?

Automating the repetitive rule-driven and data-driven process, a process which can be run continuously without manual input has been automated using UiPath.

How has it helped my organization?

In terms of ROI, FTE, and accuracy, UiPath has changed a lot in the organization. Processor count has been replaced with just one bot, and the accuracy is at a bit better position as there is no human error at all.

What is most valuable?

UiPath framework is the best feature which I have found, and you need to be a pro in programming to use UiPath. UI Explorer and other data capturing techniques like OCR(Microsoft/Google) are amazing.

What needs improvement?

It is not limited to any particular job areas; it can be implemented where the same repetitive rule-driven or data-driven jobs are going without any human intervention or human intelligence. 

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Developer - DEX Team Leader at Capgemini
Real User
Excellent Orchestrator for managing robots and logs

What is our primary use case?

I am automating a validation of work items between BP open and SAP. Avoiding too much manual labor on the part of the user, freeing the time gained for more analytical and less repetitive work, all developed on Windows 10.

How has it helped my organization?

The tool has provided a safe and trustworthy way to develop robotic process automation, with a great increase in productivity and reduction of rework.

What is most valuable?

  • The ease of learning, in addition to the great contents of the UiPath academy
  • Speed to start producing results
  • Extra friendly interface
  • Excellent Orchestrator for managing robots and logs.

What needs improvement?

I miss a functionality similar to the "immediate window" of Visual Studio. The immediate window is used for debugging and evaluating expressions, executing statements, and printing variable values. The immediate window evaluates expressions by building and using the currently selected project. Therefore, this would be a great facility for debugging using UiPath.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Process Manager at Capgemini
Real User
The OCR and desktop recording features give good results

What is our primary use case?

We are a financial shared services office; we have been using UiPath in our daily process. This is the most useful tool.

How has it helped my organization?

This has helped us to automate most of the jobs. Even if it has more control and manual works, this works well.

What is most valuable?

  • The recording features, basic Citrix, OCR, and desktop recording which gives good results
  • OCR is at its best.

What needs improvement?

I'm from Chennai, and here I couldn't see any classroom training or academy which offers the classroom course.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Credential management is one of the best

What is our primary use case?

The use cases we have focused on are:

  • A high privileged account in Azure cloud
  • NSG-ACL checks in Azure cloud
  • Certificate renewal process
  • Daily management reports.

How has it helped my organization?

UiPath has helped to solve our problems by automating all the process listed in the use cases in a short timeframe with the help of UiPath Studio. The major roadblock we faced was at the time of installation on Azure PaaS, and it was resolved by many twists and twigs of conditions based on the experience solutions enabler.

What is most valuable?

Features like:

  • The optical character recognition is excellent; I have personally tested this product.
  • Credential management is also one of the best. 
  • Stability and UI responsiveness is good.

What needs improvement?

Improvements from product portfolio could be a product installation in an automated fashion, and support availability should be quick.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.