We automate mostly finance processes, which is our largest area. We also automate some HR and logistic IT processes.
Senior Admin Automation Engineer at Danfoss
We are receiving superb support
Pros and Cons
- "It is very easy to use, and you still have a lot of possibilities to modify what you are trying to do and achieve."
- "The support that we are receiving from UiPath is superb."
- "Every time, when we have upgraded, except for the last time, we have struggled. We did not do it right once. We always had to retry, get some support with it, and the documentation was a little lagging. Therefore, we really struggled with upgrading. It's getting a lot better now, but this has been one place where we have struggled."
What is our primary use case?
How has it helped my organization?
We hear from the process owners that they are very happy with the lead time and data quality, which keeps getting better.
What is most valuable?
It is very easy to use, and you still have a lot of possibilities to modify what you are trying to do and achieve.
What needs improvement?
We would like more API integrations, especially more API connections to SAP. While this is on the roadmap already, activities and packages with more automated API connections to other software or platforms would really help us.
Documentation-wise, UiPath could get a little better.
Buyer's Guide
UiPath Platform
September 2025

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For how long have I used the solution?
One to three years.
How are customer service and support?
The support that we are receiving from UiPath is superb.
We are using the UiPath Academy. We also have our own development standards. When we are recruiting new developers, we first have an introduction of our own that we make. It's mostly to Orchestrator and our environment, then we set them free at the UiPath Academy to do training there. Afterwards, we do some additional training to our standards and best practices. So, part of our training is in the UiPath Academy, and we are using it. We have been very happy with it. It's evolving all the time, which is really good
How was the initial setup?
One place that we struggled was when we were uploading the software. UiPath was helpful with getting started, setting up the server, and installing the robots. All that went pretty smoothly. Every time, when we have upgraded, except for the last time, we have struggled. We did not do it right once. We always had to retry, get some support with it, and the documentation was a little lagging. Therefore, we really struggled with upgrading. It's getting a lot better now, but this has been one place where we have struggled.
What was our ROI?
Annually, the product saves us 25,000 hours. Everyone is satisfied with that.
What's my experience with pricing, setup cost, and licensing?
We have had our contract with UiPath since November 2016.
Which other solutions did I evaluate?
We have had a few presentations from Kapow. They have dynamic licensing, which is something that we would really like to have, so we could scale up at peak hours or peak times of the month. This is when we really need to throw more robots at some processes. To my knowledge, that is not possible with UiPath at the moment. Though we are not considering switching at the moment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Now we can retrieve the header of HTTP requests which was a must use case for our project
What is our primary use case?
There are multiple use cases:
Automation of manual Excel workflow: Previously, our account support executive used to manually prepare client Excel sheet using a variety of third-party integration. Data flows manually into Excel and is then exported manually to a different system. What a fantastic work done by UiPath using integrations and webhooks. We almost saved 24 hours of weekly effort per employee and imagine we have to do this every time of the year and for hundreds of clients.
Automated data entry: Automated data entry of generated invoices was made so much easier with OCR recognition that we are trying to explore it in more departments like human resource and support systems.
How has it helped my organization?
It helped us in achieving the following efficiency and compliance:
- Cost management
- Drive innovation
- Creating internal/operational efficiencies
- Improving business process outcomes
- Improving business process agility.
What is most valuable?
I am an automation expert responsible for creating utilities which help support systems in easing down their business and saving lots of money with redundant efforts. Earlier, it was done using software code, but once I latched on to UiPath, I was overwhelmed with the ease, flexibility, integration, and support provided by it.
Along with that, UiPath provides the best learning material and easiest learning curve making it one of the popular tools in the market.
I also found the UiPath community forum very helpful which is a big plus for developers like us. The latest version of UiPath (Community Edition, v2019.2.0) contains a beta version of AI computer vision which we have just used, and I am sure that it's going to kill in the market with such an ease of recognizing UI elements.
Additionally, now we can also retrieve the header of HTTP requests which was a must use case for our project, and it eased out a lot of re-work.
What needs improvement?
- I really like to see improvement in IDE for UiPath. There is still a lot of space where the user flow could be made more intuitive.
- Enterprise support for UiPath is still spotty and is not fully capable of solving queries in a single session. They still require some time to get back on the issue.
- I also have a suggestion: Don't try to overburden your product, with the early release of so much integration, with bugs. Do thorough testing, make sure it is bug-free, make sure there is proper documentation and make sure tech support is up and ready with known issues.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
UiPath Platform
September 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
869,095 professionals have used our research since 2012.
Works at Optisol
Locating an element and adding the conditions are very easy
What is our primary use case?
- Automating web applications is the primary use for my organisation.
- Also, data scrapping is another main usage.
How has it helped my organization?
- Improvement in the way of quick and fast automation development.
- Functional testers have changed as an automation test engineer.
What is most valuable?
- Web automation is the most valuable.
- Locating an element and adding the conditions are very easy compared to other tools.
What needs improvement?
- Everything is awesome; no improvement is needed at this stage.
- One word to say about UiPath is, it is simply great.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Excellent.
What do I think about the scalability of the solution?
Excellent.
How are customer service and technical support?
It has the best service.
Which solution did I use previously and why did I switch?
Earlier we were using Selenium for test automation in our organisation.
How was the initial setup?
The setup is simple, nothing complex to understand.
What about the implementation team?
I didn't implement it through vendor teams.
What was our ROI?
Good.
What's my experience with pricing, setup cost, and licensing?
Reasonable pricing. If there can be a decrease for individual learners/developers.
Which other solutions did I evaluate?
Before taking part in UiPath, I have used the trial version of Automation Anywhere.
What other advice do I have?
If mobile automation is included in UiPath, it would be great.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Junior RPA Dev at University of Petroleum and Energy Studies
Easy integration with all windows applications
What is our primary use case?
I have tried the RPA tool for the first time and I already love it. How easy it is: you can do all of the daily tasks which you repeat at one click.
Primary use case: educational purpose and automation for content writing.
Secondary use case: additional content writing and data scraping.
How has it helped my organization?
In our institution, we have to submit a weekly report for the tasks we perform daily. It is very easy to scrape the tasks we do from our academic portal and embed to the report.
Now we can make more assignments and content. On running a robot with a keyword, it writes the content and we just have to sit back.
What is most valuable?
- Data scraping and web automation
- Citrix automation
- Easy integration with all windows applications.
What needs improvement?
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
There are multiple testings run on each console
What is our primary use case?
As a system administrator, I have to create a roundup report before the office begins and at the end of the day. The report consists of statuses of each thin client we have. The robot does all the stuff in just 2-3 minutes, saving our 1-2 hours of time done by a dedicated person.
How has it helped my organization?
- We can now run multiple robots remotely and easily so as to prevent daily checkup failure.
- There are multiple testings run on each console by UiPath.
What is most valuable?
Orchestrator, data scraping and academy by UiPath are the best of all, for someone having cloud knowledge can exploit the technology.
What needs improvement?
- Linux environment is needed.
- RHEL/Ubuntu support is needed
- More academy and learning tutorials are needed on Udemy or edX.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
The most valuable features are its activities
What is our primary use case?
I have been using UiPath for quite some time now, and I have realized that it is one of the best automation tools out there. We primarily use this tool for automating our business processes and removing repetitive work with the help of automation. The most interesting part about this (easy-to-learn) tool is that it is accepted almost everywhere in the RPA industry. There are a lot of activities in this tool which will help you automate processes easily.
How has it helped my organization?
It has been quite some time since we started using UiPath in our organization and it has done nothing but help us. Everyone in the company now is learning how to use UiPath. It has helped us to automate a lot of menial tasks, such as salary processing and resume organization. There are areas where the employees can focus more on now. All of these things help us manage our organization better.
What is most valuable?
The most valuable features of UiPath are its activities. There are an immense amount of available activities in UiPath. These are the building blocks of your process. Since UiPath is new, it is constantly being updated, and new features are being added accordingly.
What needs improvement?
As of now, UiPath is headed in the right direction, but in the future, it needs to introduce its users to the field of AI and machine learning. These are the new features that should be added in the next version of UiPath. As for the drawbacks, UiPath should really add an option to change the toolbar options which would make it more user-friendly.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Anchor base activity helps in achieving the PDF scraping
What is our primary use case?
- Primary use case: Excel automation and email automation.
- Secondary use case: PDF scraping and CSV management.
How has it helped my organization?
- Excel automation: Reading Excel (read range) for values and visualizing on the dashboard.
- Email automation: Daily updates from different channels require email monitoring.
- PDF Scraping: Anchor base activity helps in achieving the PDF scraping.
What is most valuable?
- Email automation
- Excel integration
- Data scraping and screen scraping
- Orchestrator
- UiPath forums.
What needs improvement?
UiPath Go! which is actually a growing store for RPA developers should be more popular and should have good acceptance rate for normal projects rather than industry based projects only.
For how long have I used the solution?
One to three years.
Which solution did I use previously and why did I switch?
I have not used any RPA tool earlier. It is my first time that I have used RPA.
What's my experience with pricing, setup cost, and licensing?
I use the community edition which is actually a freeware version.
Which other solutions did I evaluate?
I researched about Blue Prism and Automation Anywhere, but the community was not as large as UiPath.
What other advice do I have?
It is one of the best tools which any RPA developer can use currently.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at CRF, INC
We can schedule our robots and we can handle multiple robots from a single orchestrator
What is our primary use case?
Our primary use case is to create a proof of concept using UiPath. Here we automated the business process, and it's a repetitive task. So we used UiPath and automated our internal project, and we also automated the client process as well. We automated SAP application, and we also automated mainframes. UiPath also has the Orchestrator which very flexible.
How has it helped my organization?
UiPath is a very unique tool compared to the remaining tools in RPA. UiPath has recording capabilities, and we can automate many difficult applications like mainframes and SAP application. Using UiPath, we automated our internal repetitive process which eliminates the human errors and duplicates. UiPath robot can work 24/7. It also helps us to decrease the time to complete a process from start to end.
What is most valuable?
All the features are very helpful and valuable in UiPath, mainly UiPath Orchestrator which is very valuable because we can schedule our robots and we can handle multiple robots from a single orchestrator, and we can also maintain our credentials in Orchestrator.
What needs improvement?
In UiPath, they already give so many services, and they provide computer vision activity to work with Citrix environment. If they could improve those computer vision activities, that would help a lot for everyone who wants to automate a Citrix environment.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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Great tool