We currently use the tool to sell solutions to internal customers. Most of the work that we automate is the migration of data between systems, automation of emails, extraction of data from PDFs with OCR, among others. The gain has been perceptible from the first moment, as human errors have been noticeably reduced to almost zero. Another good point for us is that we can leave the robot working for as long as we want.
RPA Developer at a tech services company with 51-200 employees
Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs
What is our primary use case?
How has it helped my organization?
UiPath is certainly the most acclaimed RPA tool on the market. Its ease of use and firepower are prime points for its worship. Its interface is user-friendly, and even those who do not have programming ease can use it. The implementation and editing of selectors make the tool extremely powerful, and your courses at UiPath Academy make learning very easy and fast. The Orchestrator course is really good and allows the solution developer to completely meet any type of demand.
What is most valuable?
- Integration with Outlook, which is the main mail server we use in the company.
- Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs.
- Data scrapping when we need to extract large amounts of information from websites.
- Integration with Excel, when we need to allocate this data in tables or CSV for future use, and many others.
What needs improvement?
Unfortunately, some things could still be improved. The documentation of ReFramework is very confusing, although there is the advanced course of UiPath, where the focus is ReFramework itself. I believe this is the most difficult, since certification is mandatory in ReFramework, and it is the Framework indicated by the company for the solution of problems.
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For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Pictorial workflow representation is in itself a standout feature
What is our primary use case?
UiPath is used as an RPA platform to automate the engineering-based repetitive and rule-based tasks in my company. UiPath has proved itself to be a very user-friendly and easy-to-adapt kind of software which does not require any core knowledge or coding background to start with.
How has it helped my organization?
UiPath has helped us improve our efficiency, and the quality of our deliverables has increased by many folds. It has also helped us to set up an automation environment which helps us in speedy and accurate delivery well before the deadline.
What is most valuable?
Pictorial workflow representation is in itself a standout feature of UiPath. Features like screen scraping, data scrapping, Citrix related automation features, mail sending activities, inbuilt recovery mechanism (REF) are really useful.
What needs improvement?
The features of Citrix related activities could be greatly improvised. The version compatibility or stability issues could be fixed in the coming releases.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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UiPath Platform
September 2025

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869,089 professionals have used our research since 2012.
RPA Developer at a tech services company with 10,001+ employees
If you are looking to automate VDIs, then this solution delivers you a powerful tool to do so
What is our primary use case?
Automation of high volume, repetitive processes. Both desktop and VDI/Citrix environments. We are going to implement it in the WFM team to reduce their workload and let them concentrate on more complex tasks.
How has it helped my organization?
UiPath is a great tool to quickly demonstrate the benefits of automation. It is fast to learn and implement. Therefore, it is easy to gain quick wins in time savings and reduction of human error rates.
What is most valuable?
If you are looking to automate VDIs, then UiPath delivers you a powerful tool to do so. Even better is that they are constantly making progress in that field and have some features coming up in the future that no other solution can deliver.
Also, UiPath gives you free access to their online learning academy which is really great if you are new to RPA and want to have a quick start in that field.
What needs improvement?
There should be some more activities that can replace others where coding is required. You can build a solution without coding knowledge, but I would recommend at least some prior knowledge of the .NET Framework.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
It identifies web table lists and others
What is our primary use case?
Account opening and order placing for insurance application with web and Windows application and mailing report.
How has it helped my organization?
It reduces manual effort mostly and has quick automation implementation. Even automation resource is also reduced.
What is most valuable?
Data scraping is the method of fetching data from web applications intelligently; it identifies web table lists and others.
What needs improvement?
It cannot withstand in a situation like overloaded processes execution not up to the mark.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Processes Consultant at a consultancy with 1,001-5,000 employees
The most valuable feature is the drag-and-drop functionality
What is our primary use case?
I basically use UiPath robotic process automation for everyday processes that can be done without my intervention.
How has it helped my organization?
UiPath robotic process automation helps us save time and effort by doing daily tasks instead of us doing them.
What is most valuable?
The most valuable feature of UiPath robotic process automation is the drag-and-drop functionality which helps us easily and quickly create the processes we need.
What needs improvement?
They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It is indeed very useful, you can just simply drag what you need, and you're good to go
Power Electronics Engineer at Carrilho Engineering
It's very easy to set up an automation process
What is our primary use case?
We use UiPath mostly for automating data entry forms and automatically copy-pasting between different apps.
How has it helped my organization?
We reduced a 10 people team to just one person, who just stands by most of the time and monitors the robotization process in action.
What is most valuable?
- It's very easy to set up an automation process.
- The application is very intuitive and user-friendly.
- There're also lots of training classes and training material available.
What needs improvement?
Our developers experienced some sluggishness while developing a very large automation. This only happened during automation though; the actual automation was not slow at all while running.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
Version control like SVN and TFS is available in the latest versions
What is our primary use case?
Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.
How has it helped my organization?
We have been using UiPath for quite some time now, and I have a lot of positive remarks. UiPath is a tool which can be learned easily by anyone and everyone. UiPath itself provides videos and assessments for you to watch and learn accordingly. These things are available for free and certifications provided are freely available also. This tool will be useful when you need to automate a complex business process, and since UiPath has an immense amount of activities, this is very possible. Regular updates are pushed, and the notes are released as well on the community forum.
What is most valuable?
- Easy use of activities and flowcharts
- REFramework for error handling
- Different types of platforms to create a process are available like flowcharts, sequence, transactional, agent process, and REFramework.
- Depending on the type of the process, we can choose which of the above-mentioned type we can use.
- Version control like SVN, TFS is available in the latest versions.
What needs improvement?
- As compared to other tools in the market, this is a little costly.
- Sometimes the UiPath Studio hangs while running complex processes.
- Whatever flows I develop using previous versions, it becomes a little difficult to open the same in latest versions. We need to update all the package which was used earlier.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
End-to-end support provided.
What do I think about the scalability of the solution?
Totally impressed.
How are customer service and technical support?
Totally satisfied with the 24/7 support.
Which solution did I use previously and why did I switch?
Yes, Automation Anywhere. But it was very costly, and support wasn't provided as much as required.
How was the initial setup?
Totally straight and guided setup.
What about the implementation team?
In-house.
What was our ROI?
Process automation with regard to beeline automation and VPN client authentication process automation.
What's my experience with pricing, setup cost, and licensing?
- Good tool, it's extremely easy to use since it has just a drag-and-drop functionality.
- Setup and installation are very easy.
- Good for beginners since the community version is easily available.
Which other solutions did I evaluate?
Nope.
What other advice do I have?
- UiPath is easy to learn. They have the UiPath Academy (online courses) which is easy to follow, and it helps to learn how to use the platform and what an RPA is.
- There is an official forum too! So if you have any doubt, there will always be someone to help you to solve it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works
The community forum has really helped a lot
What is our primary use case?
To automate existing mundane tasks in the current project.
Report automation, ticket automation, and browser automation are what we have achieved through this tool.
How has it helped my organization?
It has saved us 100 hours monthly. Employees are freer to take up challenging tasks and spend more time on productive work.
What is most valuable?
- The recording feature
- Data scraping
- Drag and drop
- Browser capabilities
- Help topics.
The community forum has really helped a lot.
What needs improvement?
- To be more cost-effective since Orchestrator is costly for mid-level markets and poor countries.
- To add more challenging automation tasks to overcome competitors.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Very stable and fast processing.
What do I think about the scalability of the solution?
Nothing is impossible for UiPath. They will outrun AA/BP for sure.
How are customer service and technical support?
Very good. Polite and helpful. Excellent service.
Which solution did I use previously and why did I switch?
N/A.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house, through the UiPath website.
What was our ROI?
100 hours saved, plus $1000 saved monthly.
What's my experience with pricing, setup cost, and licensing?
Setup is really easy, and licensing is a bit on the higher side.
Which other solutions did I evaluate?
Yes, Automation Anywhere and Blue Prism.
What other advice do I have?
Bring down the licensing costs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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