UiPath Platform Reviews

I work in the healthcare domain. We've automated a lot of financial and invoice-types of business processes, bringing in efficiencies in terms of saving time spent by field representatives in processing requests.

The time saved is anywhere between 10 to 15 minutes, on average, because a human would have at least that long, and up to 20 minutes, to do these tasks, while a bot takes just 4.3 seconds, which is huge efficiency.

Also, the time to market is very quick compared to other applications out there. RPA is very quick. My team has produced bots in as little as two days, from discovery to development and go-live.

Performance benefits rate a nine out of ten, because of a Citrix automation fragility concern. Otherwise, I would have given a ten out of ten.

It's easy to use and it's easy to host.

The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best.

Another prime factor is that it scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.

The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.

When it comes to stability, it all depends upon what kind of touchpoints it has with third-party applications. Citrix automation is always a little bit fragile compared to non-Citrix automations, especially with UiPath. But I'm sure the 2018.3 version, which is going to come out, is going to fix that. I'm hoping that it fixes the issue.

Scalability is tremendous. My organization has been pretty happy with the amount of scalability that it has provided. One bot can literally run multiple processes, and process millions of records.

I feel customer support can be improved a little bit. I raise service requests day in and day out with UiPath. Compared to the competitors, support is very good. Still, the average SLA is around three to four days, which I think can be reduced to one to two business days. It would be very good if UiPath Support could do that.

I was involved in the initial setup: discovery, setup, and development stabilization, end-to-end. It is straightforward. It's a no-nonsense, plug-and-play type of application where you don't have to code something for it to start up and work. It's already available there. All you have to do is build flows in Visio or BPMN flows, as they can be directly consumed by UiPath. And then the solution is working.

It costs much less and it does much more than the competitors' solutions.

The only solution that is close to UiPath is Automation Anywhere.

There are three points that I always have my clients identify to determine if this is a good approach for them:

1. Does your process have a lot of manual steps involved?
2. Are they repetitive in nature?
3. Are they rules-based?

If these three are checked off as "yes," then they qualify for RPA. It's as simple as that.

Regarding UiPath RPA Academy training, I myself am certified by UiPath at all levels of certification which are offered by the LMS system. All my workforce is certified by UiPath as well. It's very intuitive and very easy to follow through and complete the courses, compared to the competitors.

In terms of staff required for development and maintenance with UiPath, for a small to medium-scale bot, we have around two developers working at any given point in time. Developers, here, also play the role of testers because it's an Agile implementation and a single person wears multiple hats. So there is one business analyst, there are two developers, and that's pretty much the team. We are very lean.

The important criteria when selecting an RPA vendor are the scalability, stability, and hosting and licensing costs. Hosting and licensing costs come at the end of the list because people are more concerned about whether the solution works or not. They always want to see a proof of concept and see that it's working. Then they get that sense of trust.

I've been using RPA for almost five years now, pretty much from the time where North America did not know what RPA was. UiPath has stood out and exceeded expectations, always. It's the best. Hands-down, go with UiPath. Don't even think about others.

We use it in our robotics lab to deliver front and back office solutions for the clients. We're a BPO CRM organization, so there is a huge amount of opportunity, not just internally as an organization, but for our clients as well. We use UiPath as a delivery method to find reductions in costs and the like, year on year.

I would rate the performance benefits a very strong eight out of ten. You have to make sure that you pick the right processes that you're looking to automate.

For me, the biggest feature is that my developers love it. And if my developers are happy, then I'm happy. We're totally agnostic and we use multiple providers. But the developers definitely absolutely adore the product.

The speed that in which it can be deployed is something I really like as well because that cuts down on delivery times. I also like the ease of use.

I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions, and the convenience of artificial intelligence and machine-learning and those types of capabilities as well.

The new release broke everything, so I'd like to see that not happen next time. All of our automations broke. It happened to one of our centers of excellence. They just upgraded, pressed next, next, next, and probably didn't really go for the due diligence that we put in place, which is to do a controlled release.

I'd also like to see more machine-learning functionality. I'm really excited to see what's actually on the agenda. There's some really strong stuff about machine-learning being adopted. Unstructured data, robotics being able to read unstructured data, is really one of the strong cases for us. That's likely where we'll be going.

It's phenomenal. The stability is really good but some of the releases have been a little shaky.

To scale it is very easy. But you need to know how to scale robotics, it's not just deploying one on a PC somewhere. We do it on VMs in a data center which is fully monitored by a help desk. We know how to scale bots. It is very easy to scale, if you know what you're doing.

Support has been very good. One thing that the developers are always talking about is the social networking side of it, whereby the blogs and things like that are ongoing. They really like that, that we can actually find a lot of problems already solved within the community and take solutions from there. And the ticketing system is very quick as well.

We've been involved in RPA since early 2014. In 2014 we were using one provider and then we moved into another provider as well. But then we started to look at UiPath and the way it was performing in our proofs of concept. We felt that with those three providers, and our bespoke solutions as well, we were able to pretty much handle any project that came at us, depending on the infrastructure type, and the applications that are interacted with.

When selecting an RPA vendor, our criteria include ease of use, adoption, skillsets in the country, and the relationship with the vendor. I won't name them, but I have challenges with certain providers out there and the way they actually manage relationships. If I were to look again, relationship would be a very strong indicator. And that was one of the things that attracted us to UiPath in the first place, that relationship, that ease. They are very involved in listening to us.

Two things that attracted me to UiPath when we were doing the evaluation were: First, we'd done a proof of concept and we could not understand - I have some very smart architects and they could not understand - how fast UiPath was performing the tasks. The other factor was the interaction with the client side, the relationship side, with UiPath. Considering some of the challenges I've had with other providers, I think this is a refreshing approach. I'm just hoping that UiPath doesn't outgrow itself and leave that phenomenal customer service behind.

We see ROI all the time. We also see performance benefits all the time. We haven't delivered a project where we haven't seen a return on investment using UiPath. The return on investment is normally six to nine months, maybe a little bit less. But we've never not actually been able to achieve a return on investment.

Sometimes it's actually about setting the expectations as well, regarding what you're trying to do. Sometimes it's not about headcount reduction, it's about quality. It can be about looking at what the customer is actually really wanting, and then being able to deliver on what the customer requires for it be a success.

There are some outliers out there, but there is normally a very strong return on investment.

Look at what it is you're trying to achieve. Do due diligence on the assistance that you're going to interact with, the infrastructure that you're going to be managing, and then actually go out and have a look at a few providers. One of the really strong things about UiPath is that they provide evaluation licenses. There's absolutely no reason why you shouldn't try it before you actually start doing it in anger.

We have solution architects, senior developers, developers, business analysts, consultants, help desk, help desk supervisors, infrastructure, and a data center involved. For maintaining and developing UiPath there are 15 people who report directly to me, but the entire support structure is probably closer to 35 people, maybe a little bit more.

In terms of Academy training, we've done the basic and we've done the advanced training as well. The basic training is phenomenal. I think it's groundbreaking. The online university, in my opinion, is revolutionary in this area, when you look at some of the offerings that other providers have.

The advanced training was a little bit of a let down for us. We just didn't get out of it what we were expecting to get out of it. It just didn't achieve what we thought it would, especially for the price. Our expectations were that we would actually be able to sit all our developers in a room and do a process that we had already done, re-engineer it, and make it better. And that never materialized. It was just a little bit of a letdown. But the university piece is absolutely phenomenal.

Overall, UiPath is a very strong nine out of ten. I'm one of these people who doesn't ever leave a five-star review, there's always room to improve. Still, the nine is a very strong nine. This has become our weapon of choice. That speaks volumes.

We are using UiPath to automate our cache application and to download documents to help our finance team.

We're saving a lot of time for all our associates in our company. As far as metrics go, each project that we complete is saving us on the order of 40 hours a month, so it's saving a lot of time.

It also allows our associates to do things that are more interesting, instead of having so much repetition in their jobs.

In addition, we've seen performance benefits because it removes the human error portion of running a process. It makes it easier for the owners of the process because they don't have to worry if they've made a mistake. They also don't have to look something up because the RPA would have everything for them, ready to go. Performance has improved a lot, as well.

I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that for our team.

It's also very easy to use. There is a lot of drag-and-drop. There are many different ways to complete a solution. For example, if we're trying to manipulate Excel data, sometimes one solution will be really slow and ineffective, but UiPath gives us the ability to find multiple ways to do the same thing and complete the same solution much more quickly.

There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.

It can be complicated to get a stable solution, but once you're over that learning curve, it's very easy. At first, it's complicated to figure out how to get a stable solution using UiPath.

We're constantly having to use our solutions on multiple servers and expand to multiple teams, so we need to work a lot with IT. They support the servers and make sure the servers are a mirror of each other. If they're not a mirror, then it can be difficult using UiPath. But once they're a mirror, it's very simple to finish a solution and move it onto a different server or to a different machine, where someone else is using UiPath.

From my experience, technical support is very fast in responding. I will submit a ticket and, by the next day, they're already working the ticket and helping to find a solution, so it's been a very good experience.

We were using another tool before UiPath. The one we were using was Kofax Kapow and it uses a different style. It was very restrictive and they had to update a lot of features for us. There was a large learning curve, as well. When we started using UiPath, I felt the learning curve was smaller and we could get into it a lot easier. It was less restrictive and more versatile in what we could do with it.

When we first started learning UiPath, they gave me the project to install Orchestrator and Studio into our server environments, so that was another learning curve for me because initially, the installation of UiPath was very difficult to figure out. But they've upgraded it since then and it's much easier now. We've now sent that function to our IT teams to do.

I believe Blue Prism was also under consideration, but I was not part of that decision.

Use the forums and surround yourself with people who are technical. Use UiPath Support a lot because, if you don't have a programming background, it can be difficult to figure out how to organize your development in a stable way. If it's not stable, it's going to give you a lot of headaches trying to constantly maintain it.

For UiPath, we have about three different teams of developers in my department. Each team supports a different group in that department and each team consists of about three developers. In terms of maintenance, we're maintaining our jobs. Once we deploy a solution, we're currently maintaining it ourselves. Whoever develops the project makes sure that it's working, but we're also looking at other solutions for maintenance where we would give it to another team. All they would do is make sure the robots are running.

We've used UiPath RPA Academy training and it's a very good tool to figure out how well you know UiPath. I wouldn't use it as something to learn the tool, because there is a lot more in UiPath than is in Academy. But I like Academy because it confirms what I've learned is the way it's supposed to work. It gives you a good basic foundation.

I would rate UiPath as a ten out of ten. I think it's the best RPA tool out there, although I have not used the other one that people talk about, which is Blue Prism. From what I can tell, they're about equal, but my experience is with UiPath and I like it a lot.

We are primarily utilizing the platform within our department to gain buy-in for the customer's system.

We are a traditional development team, and using this platform has enabled us to work with multiple teams efficiently.

The governance aspect is very important to us. UFS Studio is also crucial for our operations.

There are significant delays between the technical team and the actual team. We are also missing some integrations with Google.

I cannot specify the exact amount of time we've been using it.

We have a dedicated development team. That said, we do have the resources to help with implementation.

I cannot speak on how it compares to other models or other components.

Our main use cases for UiPath Platform include using a third-party vendor for robotic process automation over the last five years, and they were offering us a demo of their software. We obtained UiPath as a comparison, and within nine months, I have been able to build out as many RPAs as they have for us over five years.

We are looking at getting into agentic AI, and I am hoping to gather some information from this conference to take back to help make that decision for next year.

We do not currently use UiPath Platform's agentic automation capabilities, but hopefully soon.

Our use cases and department processes that we have automated or will automate with UiPath Platform's agentic automation definitely include our lending, which encompasses commercial, agribusiness, consumer, and mortgage. The mass amount of documents that go into that will be very useful for us to extract.

The features of UiPath Platform that I appreciate the most are definitely ease of use. The low-code, no-code approach is very simple, and I even had an intern over this summer who, as we were wrapping up, asked if there was anything else he could do. I put it in his hands and he built two automations for us.

The examples of how these features benefit our organization include calculating an estimated $54,000 of ROI internally just in the last nine months, as well as probably another $107,000 slated to be built by the end of the year or the first quarter of 2024.

UiPath Platform can be improved by getting into the fine details of some of the different steps inside of Studio. For example, I have one where I am trying to use a shared email inbox to extract attachments. You can extract attachments from your main inbox but not from a shared inbox, and we are currently unable to get that working. For some reason, you can use the shared inbox for everything else except for that activity, and that is the one that we need.

I transitioned into my current field just over a year ago and we started using UiPath Platform about three months after that.

My thoughts on UiPath Platform's user community in terms of the value I gain by being a part of it are that it is great. Being able to go online and jump into the forums to seek help is invaluable, and there are a couple of email groups that I have been able to join so far. If there is any question that I need that is unanswered, I can usually reach out to the community, and someone else has already struggled with the same thing.

Prior to adopting UiPath Platform, we had a third-party vendor working for us, and we still have that relationship, but there is a possibility that we will transition them to something else as we start taking this over.

While I would prefer not to say which ones we used for the sake of the relationship, the factors that led us to consider a change were primarily related to hosting. When you host something internally, the turnaround is that much quicker. If something happens with a third party, we have to reach out, wait for them to respond, and get them caught up, whereas if it is handed to me, I can jump on it right away.

I would describe my experience with deploying UiPath Platform as extremely easy. I braced myself for a big long installation process to figure it all out, and it took me just about 30 minutes, with everyone saying, "That's it?"

The super easy experience during deployment was due to not being sure exactly what we would need when setting up our bot machines. It was as simple as logging in online, going to the download center, putting it on the machine, and entering a license code. That was it; it literally took us 30 minutes.

What worked well and the challenges we faced include just a couple of nuances with the activities and learning the software. But as far as just getting it in our hands and getting it deployed, we are at 20 automations over the course of nine months already, and our ROI is set to shoot through the roof.

The examples of how these features benefit our organization include calculating an estimated $54,000 of ROI internally just in the last nine months, as well as probably another $107,000 slated to be built by the end of the year or the first quarter of 2024.

We purchased UiPath Platform on January 1st. We wanted to get Task Capture and found out the cost of using the robots was not that much more, so we decided to do a test, and I think it is pretty safe to say that we are fully leaning into it now.

Before selecting UiPath Platform, we did a market analysis on a bunch of different software, looking at about eight in total for process documentation and everything across the board. UiPath Platform was just the best investment.

What stood out to me in the evaluation process when comparing options, both positive and negative, was the size of the software. The large customer base indicates that it is not just a fluke, as they are making promises that they can produce. The range of the platform also stood out because we can do it all with one solution instead of going to different companies for RPA, agentic, and process documentation.

The advice I would give to other organizations considering UiPath Platform is that it is affordable enough that they should go ahead and buy a year contract, test it out, and see if it works for them. If not, there is not too much sunk cost. I would rate UiPath Platform a 9 out of 10.

I have been in my current field for over 20 years. We use UiPath Platform for testing, quality testing, regression testing, and functional testing. Every time we deploy anything into our production environment, we do a lot of different types of testing. We currently support SAP applications for HR services and employee services, so we are automating our test cases to support SAP.

I appreciate the Autopilot feature of UiPath Platform, where you can add the requirements and it will create the test cases for you. It will create test scripts for you, and that is what I use mostly. I'm excited to see how I can also leverage Agentic AI into it.

I appreciate Autopilot because of its speed and efficiency, as it reads my requirements and creates the test cases for me. From test cases, it creates the test scripts, which I can review. This really reduces the amount of manual work that I have to do.

We are very new to Agentic Automations that UiPath Platform offers, but overall, I think it's very helpful for our test automation. It's helpful in the sense that we're saving time.

In my opinion, UiPath Platform could be improved by adding the ability to create our own agents. That would probably be very helpful for us too.

In the last year and a half, we have been using UiPath Platform, so we are pretty new to it.

My company has used different tools before implementing UiPath Platform. We use Playwright, and in the past, we used Selenium and LeanFT for SAP automation.

We had some version compatibility issues with our old tool, and we had to always update our versions for different tools that we use. With UiPath Platform, everything is in the platform. It can support UI automation, desktop automation, and mobile automation. In our old framework, we were using multiple tools to support all the different applications that we support.

We have not had any deployment issues when using our test cases with UiPath Platform. The experience was easy, and we did not have any issues.

I did not evaluate other RPA solutions before UiPath Platform, but I used to work with a different company that uses Tricentis Tosca. I took a look and did some comparison before I made the recommendation to move forward with UiPath Platform.

What stood out for me in UiPath Platform versus Tosca includes the price, as Tosca is more expensive. I also looked at the reviews on how UiPath Platform supports their customers, and I did really appreciate that area. The other thing is the learning curve. With UiPath Platform, I see that it is a low code solution, and we have some testers on our team that do not have programming backgrounds. I thought that this would be a better tool for us.

We are currently utilizing UiPath Platform at about 60 percent capacity because we are new to the tool and I have to verify that everything is correct before finalizing the automation.

I have not used Agentic AI yet, but I am excited to see how I can leverage Agentic AI to make it more efficient. I would probably look into using Agentic AI for test data provisioning. We have a challenge with making sure that we have data to run our test cases. Manually creating and provisioning data is taking a lot of our time, so I would want to leverage Agentic AI to help propagate data into my test cases.

I have used UiPath Platform's Academy courses. The biggest benefits I have seen from Academy courses include being able to recommend our junior developers and testers to go through those courses so that we do not have to train them. They would have the resources to really understand the tool and use it. This has been successful.

I am part of UiPath Platform's user community, though I have not been using it very much. My overall rating of UiPath Platform is 8 out of 10.

My main use case for UiPath Platform involves using agentic automation in business process automation, having human-in-the-loop automations, and including a business human review piece in between for the most critical frontline-facing automations and decision-making automations.

For example, when we receive a claim submitted by a customer or passenger, we have a bot reading those invoices, understanding it, and running it through OCR with an NLP piece connected to it. The AI takes a decision, suggesting how much refund a passenger or customer needs to receive, and it then submits for review by a human agent. The human agent reviews the amount and claim criteria, and either approves or rejects the claim. When the human approves, an automation piece goes ahead and grants the amount to an end user or customer.

The best features UiPath Platform offers are agentic test automation, the ability to record and build automation quickly, as well as Mining, Process Mining, and Communications Mining.

Process Mining and Communications Mining have helped my team significantly. For instance, we have a process where we receive 50,000 emails a day, and reviewing those emails and categorizing them into the right category takes time. Therefore, we have a Communications Mining piece in between which reads those emails and categorizes them into the appropriate bucket so that high priority items can be targeted first.

UiPath Platform has positively impacted my organization greatly. We achieve a significant ROI, and our entire team is covered through automation to the extent that we pay for ourselves. The solution has reduced human error and freed up employee time, leading to an increased ROI and enabling us to achieve FTE savings that pay for the team itself.

I do not currently have an answer on how UiPath Platform can be improved. At the moment, I do not feel there is anything that could be better or any small improvements I would like to see in UiPath Platform.

I have been using UiPath Platform for five years.

I can share that year over year, we produce at least 100 plus FTE savings, demonstrating a solid ROI.

My teams have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath include training for new team members and new joiners. UiPath's user community provides significant value to its members.

My advice to others looking into using UiPath Platform is to try it, keep learning from the Academy, and keep developing. I would rate this review nine out of ten.