My primary use case is to automate the process of RPO. Here we use data scraping, web recording, email automation, integration of multiple application, etc.
RPA Developer at a tech services company with 51-200 employees
Data scraping is more valuable as the performance and preciseness are excellent
Pros and Cons
- "Since we automated the RPO process, our employees' submission and closure rate have been increased."
- "For data scraping, the websites which have iframes are not extracting properly."
What is our primary use case?
How has it helped my organization?
Since we automated the RPO process, our employees' submission and closure rate have been increased. Also, the workforce of the employees has been increased. Also, we are thinking of how to utilize the employees more to increase the productivity.
What is most valuable?
Data scraping is more valuable as the performance and preciseness are excellent. Now UiPath introduces UiPath GO which has a wide number of activities, and it is really useful for us.
What needs improvement?
- For data scraping, the websites which have iframes are not extracting properly.
- Also, the API generation in UiPath is not that much easy. It would be nice if we have an activity which easily converts a workflow into API.
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For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a consultancy with 201-500 employees
It has a very good OCR engine
Pros and Cons
- "We were able to automate processes that use different systems with only one tool, and this approach has decreased the time of development and increased profit."
- "It is very expensive to acquire a UiPath license, and this cost makes it not so easy to profit from the automation."
What is our primary use case?
I use UiPath to automate processes that use different systems. This is the best use for the tool since it has integration with a lot of systems.
How has it helped my organization?
We were able to automate processes that use different systems with only one tool. This approach has decreased the time of development and increased profit.
What is most valuable?
- The integration with the systems: that makes it easy to automate any process.
- It also has a very good OCR engine.
What needs improvement?
It is very expensive to acquire a UiPath license, and this cost makes it not so easy to profit from the automation.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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UiPath Platform
August 2026
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Works
UI based automation and background automation can both be done
Pros and Cons
- "UiPath is the most innovative tool for RPA and pushes innovation a step forward in every upgrade, making every FTE job much easier so that business users feel more comfortable and can focus on more productive work after their process gets automated."
- "It is not compatible with some of the old Windows applications."
What is our primary use case?
- I worked on the employee onboarding and offboarding process for a client.
- I worked the reconciliation process for one of the financial clients.
How has it helped my organization?
I am working for multiple clients in the US on UiPath. UiPath is the most innovative tool for RPA. It pushes the innovation a step forward in every upgrade. UI based automation and background automation can both be done by UiPath. It makes every FTE job easier and much easier. Every business user feels much comfortable after their process gets automated so that they can keep their focus on some other productive work.
What is most valuable?
Web automation and Citrix automations are made very easy.
What needs improvement?
It is not compatible with some of the old windows applications.
I am dealing with the clients who still use 1990's power builder applications. The UiPath is unable to recognize the elements of the applications.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works with 10,001+ employees
You can develop something without being a programmer
Pros and Cons
- "A user interface for developers: You can develop something without being a programmer!"
- "Typically, the best improvement of Microsoft tools embedded (as for Excel), and SAP could be very useful (but in 2018.4 there is an improvement on SAP BAPI)."
What is our primary use case?
Business solutions, not only IT related.
How has it helped my organization?
Improvement on repetitive activities, boring tasks, and error handling reduction.
What is most valuable?
A user interface for developers: You can develop something without being a programmer!
What needs improvement?
Typically, the best improvement of Microsoft tools embedded (as for Excel), and SAP could be very useful (but in 2018.4 there is an improvement on SAP BAPI).
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Telecommunications Engineer at a manufacturing company with 11-50 employees
Great UX and very intuitive UI
Pros and Cons
- "We've been using UiPath in plenty of business processes with great results."
- "Debugging mode has room for improvement."
What is our primary use case?
Data transfer between different apps is the main use case for us.
How has it helped my organization?
We've been using UiPath in plenty of business processes with great results. It's made our lives easier by automating data entry between different applications, reducing to a minimum repetitive work that everybody hates doing. Our teams have won a lot of time they now use in more interesting tasks where they can really make a difference.
What is most valuable?
- Great UX and very intuitive UI
- Fast and easy to learn
- Simple to configure with Orchestrator
- Works with most web apps and desktop apps, including Citrix
- UiExplorer is a fantastic help
- Can be used in attended or unattended modes.
What needs improvement?
- Debugging mode has room for improvement
- Sluggish to develop when several XAML files are open
- Price for large projects.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Its forum is awesome, and we can find solutions to every problem from there
Pros and Cons
- "UiPath is a wonderful platform which helped me with automating many of the repetitive tasks including data entry, file processing, document classification, and many more like that."
- "I found some difficulties when dealing with the licensing."
What is our primary use case?
I'm working in the banking sector, and as we all know, there exist many repetitive tasks which are actually done by human workforces. I'm automating them with UiPath.
Accuracy, time and cost are the benefits I've figured out from my experience.
How has it helped my organization?
UiPath is a wonderful platform which helped me with automating many of the repetitive tasks including data entry, file processing, document classification, and many more like that.
What is most valuable?
As a software engineer, the features I felt the most valuable are given below:
- Version control
- Python support
- Time-saving
- The wide knowledge base on the internet.
- The UiPath forum is awesome; we can find solutions to every problem from there.
- It has nice support too.
What needs improvement?
The product and its documentation are very easy to understand and helpful, but I found some difficulties when dealing with the licensing. I hope they would make that clear as soon as possible.
Then next thing to improve is the option to add activities into the work pane without using a mouse — actually, via real coders like keyboards only. So, adding more shortcuts would be helpful.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Highly stable.
What do I think about the scalability of the solution?
It has a very scalable and easy solution, both in licensing and infra setup.
How are customer service and technical support?
Support with a good knowledge base.
Which solution did I use previously and why did I switch?
No, this is our first solution, and we chose it after a long time market study.
How was the initial setup?
They are providing full support for setup, which includes Webex support too.
What about the implementation team?
In-house.
What was our ROI?
I think the ROI is more than 100%.
What's my experience with pricing, setup cost, and licensing?
I think when comparing with other products, UiPath has a flexible and simple licensing option, and their pricing is also good.
Which other solutions did I evaluate?
Yes, we have tried some proof of concepts with other software like Automation Anywhere, Kryon, etc.
What other advice do I have?
They are also introducing AI/ML to the product. It's time to start using this so we can grow with them.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at TRIARQ Health
Enables us to easily fetch large data from the website
Pros and Cons
- "We saved 60% FTE by using UiPath."
- "Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version."
What is our primary use case?
We are developing automation for healthcare claims, insurances, and billing. We are using UiPath for Citrix cloud, web, and desktop automation. We saved 60% FTE by using UiPath.
How has it helped my organization?
UiPath is an RPA tool which provides rapid process automation development as compared to other tools and technologies. UiPath provided a platform for interoperability of web, desktop and cloud environment, so we are able to make connections using UiPath.
What is most valuable?
- Data scraping is a rich feature UiPath provided: We can easily fetch large data from the website.
- Citrix automation allows us to automate cloud-based applications.
What needs improvement?
- Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version.
- Cognitive and machine learning features should add to make intelligent automation in Uipath.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a computer software company with 11-50 employees
Has good workflow capabilities and supports a broad set of applications
Pros and Cons
- "Good workflow capabilities E-learning and training academy Fully robotized and human-assisted automation A broad set of applications supported VB.NET and C# for developers make it easy to get started."
- "Price could be an issue for large projects, but that's where you'll get a high ROI too."
What is our primary use case?
The most relevant use cases are business processes that include repetitive human tasks that make use of different apps in a common workflow.
How has it helped my organization?
There are lots of opportunities to improve these business processes in terms of efficiency, time taken, and error rates.
What is most valuable?
- Good workflow capabilities
- E-learning and training academy
- Fully robotized and human-assisted automation
- A broad set of applications supported
- VB.NET and C# for developers make it easy to get started.
What needs improvement?
- Price could be an issue for large projects, but that's where you'll get a high ROI too.
- The collection of applications supported can grow, but we've seen it's happening in the last versions.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at a financial services firm with 10,001+ employees
Easy to use and enables us to create very complex process automations
Pros and Cons
- "Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand."
- "I think debugging is the worst part of UiPath."
What is our primary use case?
Used widely in automations of business processes of all kinds.
There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.
How has it helped my organization?
Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.
What is most valuable?
I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.
What needs improvement?
I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer | Automation Engineer at Atkins
Has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe
Pros and Cons
- "Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology."
- "Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations."
What is our primary use case?
Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology.
Among all RPA solution providers, UiPath is the best choice and market disrupter, from our hands-on experience with the top three RPA vendors while shortlisting UiPath as our RPA vendor. With its intuitive visual coding drag and drop and Microsoft SharePoint workflow foundation technology and open platform capability, code development and debugging are a cakewalk for anyone with minimal or even no coding background.
How has it helped my organization?
The software is very effective, and ROI on businesses is very high even from a short period of time. In our company itself, UiPath automation helped different teams to automate their tasks by being within the compliances of end clients with its non-intrusive front office and back office automation. Thus it frees up employees for more productive and creative tasks.
What is most valuable?
- UiPath has a Community Edition for learning and trialing out, available free of cost.
- UiPath also has several dedicated online academies with video tutorials and various courses, which can make you a hero from zero in RPA, again free of cost.
- UiPath community forum has a lot of active members and helps developers to resolve any query/tips to handle challenges related to development, deployment, and production.
- The UiPath support desk replies and resolves all of our tickets/issues within a business day and even helped us by coming to our office, for tasks like license renewal, migration of bots, etc.
- UiPath also has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe. This helps the developer community with reusability and scalability of features by sharing their own individual packages.
What needs improvement?
Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations. This drawback is getting resolved in Computer Vision backed selector automation feature for Citrix in 2019 version of UiPath. Also, unknown runtime errors mainly due to application integration issues can cause issues, although it's a very rare scenario. This issue can be resolved to a great extend by using RE Framework in your development, which is also integrated in UiPath in the latest version.
For how long have I used the solution?
One to three years.
Which solution did I use previously and why did I switch?
We tried Automation Anywhere also, but shortlisted UiPath based on it's ease of use and the customer support.
What's my experience with pricing, setup cost, and licensing?
Although cost is little high ROI is also too good. Thus my recommendation is go for UiPath!
Which other solutions did I evaluate?
Yes, Automation Anywhere
What other advice do I have?
UiPath is bringing up a lot of new features and which the competitors have never thought off, maybe releasing in the 2019 last quarter.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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