UiPath Platform Reviews

We play significantly in the BFSI and healthcare space. A lot of use cases have been related to BFSI. Insurance is much bigger, with claims and underwriting, policy admin, health benefits, and so on so forth. There are also good use cases on the functional level, HR and finance, and that cuts across industries. 

As an example, looking at fatality insurance for pets, clients had a high volume of documents come in, claims in all different forms, and they had to apply logic eligibility. There's a simple rule of whether you allow or disallow. If they don't allow the claim, then there's a comp process. By a sheer ability to read whichever way the document comes in, clients are able to load the system and quickly get the eligibility. 

This dramatically improves their claims operation by a big margin. Whenever there is some complexity in one, then we do an exception. We crunched the time so well and made the process so cost-effective it has given the client a huge benefit.

The democratization, automation, and attended automation, all of these are pretty good features. Those are all good value add to what it was there previously. 

The moment a machine takes over, there are fewer errors. That is inherent. When you say value, that is the cost-benefit. 

We have seen a lot of benefits on the backend, but then the algorithm is constrained, which can't transform because of the older technology. 

Sometimes in their partner communication, they aren't consistent. This maybe is related to the fact they are growing as a company.

The solution is fairly stable. 

The initial setup is always complex. Clients don't know the hardware, the licensing, or how it works. Any large organization will always have an initial hurdle. 

We have roughly around 164-165 trained RPA credentials on the engineering side, all on UiPath.

You do have complexity when it comes to maintenance, as you get to 50, 100 bots. 

As an example, one of the customers for whom we did an early bird, we estimated we could save this one division of their company $44 million. They only may have to invest about $4 million. There's $44.5 million for about 12 months. That's what we think we could save. 

The adoption of RPA has definitely been increasing and we know that all of that has been largely in the back office. In the back office, it's easier to check ROI. We've actually gone beyond ROI because ROI is a very simple statement, so we start showing clients value.

How long it takes to achieve ROI actually depends upon the client's way of implementing it. For example, some people will wait to take away the manual effort while they will stand by. Because what if it doesn't work? What if it fails? What if then my backlog increases dramatically? So, it is really up to them. If it is simple task automation, we can do it in about four or six weeks. In eight to 10 weeks they'll see the benefit. 

We're using all components of UiPath: attended, unattended robotics, and Orchestrator Studio. We have a very wide customer base and our clients use all of them.

Cloud adoption is increasing. Deployment models are a little bit more a logistic question than anything else because companies who want on-site are a little bit more conscious of security, but they take a normal amount of time, just to figure out the infrastructure. If we moved clients to the cloud, we can make it easier to implement. With email on the cloud, they have a huge set of processes. The larger the company, the larger the processing. With the cloud, it becomes faster. 

I've got a deep partnership with UiPath. I would absolutely rate them high. I'd give them a ten out of ten.

We have two customers. One is in the insurance industry. We are implementing it within our own company to automate HR and finance processes: back office. This is the same thing with the customer: back office. That's the focus.

We are using Studio, Orchestrator, and attended bots. We are not using unattended bots yet.

For one of our clients, their intent is to create a bot because one of their key folks was retiring. This person had a lot of knowledge of the processes and how things happen. So, the idea was to create a bot that helps. They want it to do 25 percent of most of the work, and this person would just validate instead of training somebody new to do the job. Their idea was to not hire for that position anymore. Instead, if the person is just doing validation, 25 percent of that load is then spread across their current staff.

It is easy to use. That is definitely one thing that attracts people. 

I really like the feature that you get to record actions. I wish that feature was a bit more advanced where I could build more automation. Sometimes, you have to stop the robot because the robot doesn't get the level of detail that I am expecting to see in the automation. Then, you have to stop the bot, and stop or break the recording. While it's nice in creating a first sort of brush off your automation, I wish it would just go a step further.

I really like the new products that were announced here. The apps have a lot of potential. I'm interested in learning more about that in the next few months. The same thing with StudioX. Although, it would be interesting to see if they're more business-friendly or not. While UiPath is advertised as a low code platform, you can't put it in the hands of a business user. They have no idea what some of the features are. Some things, they need to have extensive training and be tech savvy in several things before they can go there.

Several of us took training using the UiPath Academy. I thought the UiPath Academy was very intuitive and easy to use. I would give it a five out of five rating.

When you are tech savvy and been trained, it is a four out of five for ease of use. Having that automation recording feature operate better and capture more of the automation that you're trying to build would make it a five. 

With the new products that were announced, UiPath closed a few of the gaps. I can see how they could expand the products into other areas. There is potential there for some workflow capability. I know this would be going beyond RPA at that point, but having one platform that does a lot of things would be nice. Because as it stands, when you need to do a workflow or approval process, you need to send this out somewhere else. There are things the bot can do, but I can see some of that functionality already showing up though with the tasks and apps. However, I would like to see more. That would be good.

Moving bots to the cloud would be the next good step. The new product has Orchestrator in the cloud. I think moving to bots to the cloud could also be next along with having Studio in the cloud where you can do everything in the cloud: Deploy and run your bots from the cloud.

It is pretty stable. I would rate it a five out of five.

I haven't used the technical support.

We learned about this stuff about two years and a half ago. We started exploring it, then we decided to take the plunge and try it out. That's how it came about.

The initial setup was pretty straightforward. 

It took us about four months from the initial purchase of UiPath to putting the robots in production. With our first deployment, we made a lot of mistakes. For us, it was like the first time you do something, you don't know exactly what you're doing, you just do it. Then, the second time, you're like, "Oh, now, I can go back and do other things differently." With us, it was very much like that. We learned sort of on the job.

We did the installation ourselves. 

I didn't do it, but I know that the people that did the installation didn't have any issues with it. They didn't need to open a ticket in particular or anything like that. This tells me that it was fairly easy. 

We have saved steps and time from people doing their jobs because they're not doing all this crazy validation anymore.

We evaluated the top three. UiPath at the time was number three, Blue Prism was number number two, and Automation Anywhere was number one. So, we weighed them out.

I liked some of the functionality from Automation Anywhere. The recording feature of Automation Anywhere was much better and easier to use than UiPath. Although, I haven't seen the new Studio. In 2019, maybe they changed some things in there. Regardless, the Automation Anywhere tool seemed easier to use. But, in terms of partnership, they were not a good fit for the values of the company. Those things all go into account when trying to partner with somebody. That's why we decided to go with UiPath.

Some of the features in the software looked the same between Automation Anywhere and UiPath. Blue Prism seems very hard to use. That one we kind of killed on the spot. Between like Automation Anywhere and UiPath, it was more about how the company's vision, and where things were headed. All of that sort of helped. So, we were at that point that we were not really looking at the software anymore. We were looking at other things. That's how we ended up here.

With the new additions that were announced yesterday, I'd probably give it an eight (out of 10). I still would like to see some other features, which I know UiPath would start crossing into BPM a bit when you start talking workflows and things like that. However, that would be a good next step given their market share, customers outreach, and beyond API and some partners that they have today.

We primarily use the solution for the financial processes. 

In our company, we are freeing up 14,000 hours per month.

All of the UiPath's components, meaning Studio, Orchestrator, and Unattended Robotics, are really important for us because they offer really clean processes. The one that generates more value for us is the Orchestrator because we are planning to really scale up the factory. It helps us to have an overview and control. With the insights that they announced recently, I hope we have really great control over it in the company.

In terms of ease of use, I would rate the solution five out of five. It's really intuitive and any people that have the basics of coding can handle it. 

In the next release, they need enterprise connect. That's something we were wondering about. 

The solution could maybe use more artificial intelligence components or stuff we can start to use in the AI field. 

It could use an easy integration with SAP. Most of the processes of our company are in SAP. Sometimes it's kind of tricky to automate it.

I'd rate the stability four out of five. We haven't presented problems but sometimes with the UiPath robot, the robot attended license breaks.

We have reached out to technical support. We are in Columbia so sometimes there are slow responses because they don't have too much capacity to attend to us in Latin America. It could be better.

Our time to market in implementing our first robot was four months because it was new for everyone in the company. We started too many processes at the same time and we were preparing everything around the company. It was slow. It was four or five months.

The initial setup was easy. We didn't have any problems.

We implemented the solution ourselves. Our IT department and our robotics architect handled it. We also had UiPath help us with the set up as well.

I'd rate their assistance five out of five. They helped us a lot.

Unattended robot costs are high.

For our company, we have money to buy the solution and we have a huge contract with UiPath, but for companies that are smaller, the costs are too high. For example, a company that is not too big, because they have to pay in dollars, may suffer because conversion rates are high.

When we started we started with UiPath and Blue Prism. We made 14 processes with each and we decided to stay with UiPath. Mostly because of the IT architecture. We really like the Orchestrator, for example. It was like a huge consideration we had because Blue Prism is like a closed book and we didn't like it too much.

We utilize the full UiPath package. We are all on the cloud using the Microsoft Azure platform. 

We also use it within the virtual environment. It has been tough implementing it. Sometimes it doesn't identify the selectors or the images. It has a higher risk of failure. It's risky to have a centralized process.

We plan on automating the drilling process, the upstream and midstream process of the company, and the transportation of oil and gas for the company. Those are the main areas for us that we are aiming to automate. We started with back processes such as financial processes, logistic processes, and HR processes because they are not the core. As we continue learning about it, we will focus on the back-office processes.

A prerequisite for us in the company is to go through the UiPath RPA Training Academy. They have many courses, including foundations and advanced certifications. I'd rate the Training Academy four out of five. If they didn't explain too many things that would be great. They do basic stuff that will help people have a different mindset about it. They need more of an overview. Use cases, examples and more explanations about the activities in the UiPath would be useful. 

I'd rate the solution nine out of ten.

Our client's companies have extensive issues with SAP and getting information out of it. They have another technical ERP system with an in-memory database where they don't get the information out of it, then have to add it manually to SAP. That will be probably the first big use case for automation. So, we will get a bot reading it on the database from the Citrix environment and probably moving it to SAP.

The client will probably have it on-premise. They tend to be really risk adverse in terms of Cloud solutions. We have tried to get them to use the cloud more because it's just easier.

We are using Studio Orchestrator, and unattended bots. I have programmed attended bots before.

The client is eliminating human errors as they are eliminating some of the accrual processes from SAP, where a lot of mistakes can be made. If the bot is not making mistakes, then they are eliminating errors by 100 percent, but this depends on whether the bot is efficient or error-free.

You need an understanding of how to code, use the variables and arguments, etc. That was why I was excited for StudioX. I tried it earlier, and it was amazing. This is actually what they were missing. Studio is great because you can do so much stuff.

On a scale of one to five (where five is beneficial), I would rate the UiPath Academy as a four. There is some stuff that they could do better. I sampled the advanced, which is really difficult because it's just PDF. I had to use some YouTube videos to understand the framework that you need to pass for developer. They could do more videos on that.

They have three parts. The first is the foundation, and they are a lot of videos. The third part of it (advanced), there are no videos except one. That's only those PDF files, which you have to look and read through. I was like, "Okay, I probably can't do it." Then, I fell upon some community YouTube videos from other developers who just demonstrated it. This would be great if UiPath offered that, because I found out later that the developers made mistakes in their videos.

In the foundation, they get into much detail in the beginning. You're overloaded with information. You have to go through videos like three times to get it correctly. They could remove some stuff out of there. Those quizzes are really frustrating too. They are too detailed. If you sat with Uipath, you think it's really easy. However, it's not so much, if you get into those details.

Studio is a bit overwhelming in the beginning. They could get add some details, but not so many, into the foundation training. I've seen StudioX and loved the colors. Please get the colors into Studio. I loved the flow and that you got all these activities and colors too. It was so much easier. It was visually easier to understand where to click. It was really user-friendly.

I would rate the ease of use of the platform for automating our company’s processes as a four out of five (with five being very easy). I would rate it as a four because it didn't work in the beginning to get my bots active. I had to get into a lot of videos to get them running. I didn't understand how it needed to be designed or coded.

The Orchestrator training was much better, but I still somehow missed some details which I needed. However, it's not just do it, then it's done. You need some time to get into it. Though, it's much easier than Studio.

The integration with Outlook is not that good yet.

I would rate stability as a four (out of five). I had some cases where Orchestrator didn't work in it. We couldn't login and the platform was slow.

We are still small and just starting out. We have five developers/solution architects involved in automation projects. We have done our certificate through UiPath Academy.

Support is pretty good. It's responsive.

Our client was having some problems. They got a framework running on a scale: 

• Which processes should be automated?
• What are the easiest processes to automate and more difficult?

For our first client project, it took us five months from the time that UiPath license was purchased until we implemented the first bot. 

The initial setup was straightforward. They identified several easier flows, and it was like learning with the client together. I know they are phasing out some more complex issues where you have to get into the details of HTML coding and stuff like that to get some stuff done. That is where UiPath gets difficult, because it's just coding and tech.

Our client saw ROI after one month. They realized after we showed them the first process that three people would be free to do other stuff. They got to sort of afraid of what they would do with those three people, and those people were afraid, which was a big issue. 

We invented RPI and pizza. We all came to those pizza Fridays and showed them that they don't have to be afraid. They benefited from it more than not, and no one would lose their jobs.

We told the client UiPath is best. We looked for the biggest player in the market and decided UiPath was the platform.

We target medium-size companies and have long-term relationships with them. They trust in our opinion. We told them our reasons that we think UiPath is the best.

UiPath is biggest player in the market. They have this platform economy going. I'm really excited to hear that they bought the process goals. There's a lot of potential there, if they integrate process automation with process mining. That is a big thing for me.

We looked into other RPA tools, like Blue Prism. We decided it's harder to learn and implement.

I would rate the solution an eight (out of 10). They need to thrive to get better.

If you have some tech experienced people, then UiPath is the better solution because it's easier to learn and implement.

Right now, the primary use case is document retrieval from our client system. We are a healthcare billing company, so we have to pull things like medical records and different documents from hospital stays. So, we used the robots to pull those versus an FTE.

We have both unintended and attended robotics that we use. We haven't really delved into Studio a lot yet. That's going to be part of our staging and going into the next phase. We built all of our basic bots, so now we're going into the more complex bots.

We are on-premise. We were looking at moving to the cloud, so that will be something in our next steps.

It has a really good turnaround time for our operations department to start working on claims, because all the information has already been pulled upfront with the bots. Instead of having to go into an account and request medical records or a certain type of document, it's normally already been pulled on the front-end as soon as the account loads because we run everything through the bots.

The most valuable feature right now is we have been able to utilize our staff better with the bots. We can put them on more high priority items. That was the one thing that everyone was afraid of: The bots would replace them. What we did is retrain them to do other tasks that we needed, as that was more of a priority for us.

We do deal somewhat with Citrix. It depends on the client and how the bot has to be set up. We have some clients who do run through Citrix, then we have some who use a VPN tunnel to get in. So, we have it on both.

The implementations or integrations through Citrix are really good. The only problem that we are coming across is just maintenance. If the Citrix platform gets updated and we're not notified, it breaks. So, we have to reconfigure our bot to the new updates. Unfortunately, that's just the name of the game, and that would be true if we were pulling them manually versus a bot. We would still run into that with the Citrix platforms.

I would rate stability as a five (out of five). We have not actually had any issues with UiPath. Most of our issues have been with just platforms changing, breaking, and the regular maintenance.

We have about 40 bots right now with 30 ready to be made.

Our team is really small. We have roughly six people who are working with the developers and actually running the bots. We're the only department using the solution. Our department was asked to lead this on, so we've been very fortunate to be able to lead it and be able to help our own department first. Now, we're starting to look at other areas of the company to deploy RPA.

We have not used UiPath technical support.

The initial setup was a little complex, but that was because we really didn't even know what we were getting into. We were told by upper management (our CFO) that automation was the next frontier and we had to go that route. We were sort of the pioneers going through this for our company,

It probably took about six to eight weeks for us to talk with development and for them to get the context of what we wanted. It took them about five weeks to actually build the bot. Then, once they built the bot, it was in production. Of course, we had to go back and do some maintenance because it did not work first time. After we got the hang of it, it's been great.

We got some consulting from UiPath. We do use their developers. Other than that, we do not go through a third-party. We did everything else ourselves.

Our experience with UiPath services was good. There were some bumps along the way. It's just trying to understand the process and RPA from what we've seen.

It took us about six months to really see what the bots could do. We then started tracking financial savings and how it's helping the company. We set out a bit differently. Our CFO came out, and said, "Automation is where we're going," but on top of that, "This is X amount of money that you have to save in the process."

We have spent the last 18 months tracking how much we are spending and how much we're saving. We hit the goal with no problems because we were able to shift staff. We did eliminate some staff, but this solution really brought out the skill level of our employees. Those employees with the higher skills were able to transfer to more important projects.

Within the first year, we saved a little over $600,000. That totaled to almost 19 FTEs which we ended up saving.

We haven't used any other vendors.

We are on spreadsheets and data. I keep saying we're stuck in 1996. It's been nice to have the vision of being able to be in the 21st century and really be able to use the bots the way we want to use them.

We have not taken part in the UiPath training. That's something that we talked about right before this conference. We really need to start utilizing more of the training that's offered. We want to turn some of our soft coders into people who can really code for us, not always relying on developers to do all of our work. That's definitely something that we're implementing soon.

I would rate it at least a four (out of five) for ease of use. We don't deal so much with UiPath, but from what we do deal with outside of developers, we have not had any problems. It has been very user-friendly, for those of us that don't know coding. We are able to look at things, sort of fix things, etc.

I rated them a four for ease of use, not a five, because we want to see what UiPath can do. We have a lot on the table. We have 30 bots ready to go. A lot of it's more screen scraping, which will be more complex. So, we want to see really if UiPath can do what they say the solution can do. We want to test its scalability.

I definitely would say UiPath is the way, especially with everything that they're coming out with now. It helps you understand more about RPA instead of just being thrown into things. It helps you understand all that on a smaller level. It is what everyone else has said here at the conference too, "Start with a small project. Don't go out with a big thing because it's not going to work." Luckily, we did start small, and we've just grown from there. Those would be my suggestions.

I would rate the solution a 10 out of 10.

We are using attended and unattended bots. The attended ones are very low profile. We are also using Orchestrator.

Our primary use case for this solution is to automate underwriting processes.

We do not run our automations in a virtual environment, yet.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. I think that we still struggle sometimes with what kind of a bot we need to use for what kind of work. It may be a lack of understanding on our side. We need to have more clarity on this.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. This is what I have heard from my team members. I did enroll in the training but I didn't make much progress. That said, I have heard good things about it.

From the point that we purchased our UiPath license until we had our first robot was approximately a six-month transition.

In terms of eliminating human errors, I would say that this solution has done so to a certain extent. The stuff that we are automating was quite simple to begin with. As such, there was not a lot of room for error because we have multiple verification steps. I cannot estimate a percentage for the reduction of human error.

I would say that we have a time-savings of approximately fifty percent.

The most valuable feature of this solution is the unattended robots because I can schedule my jobs and it can run on its own. I don't need to pay much attention, except in the case of an exception. That is the only time that I need to deal with it.

We sometimes struggle trying to figure out what kind of a bot we need to use for what kind of work, and it would be nice to have more clarity on this.

With respect to the stability, on a scale from one to five, I would rate this solution a five. It is quite stable.

We have a team of ten developers who work with this solution.

We did not use another RPA solution prior to this one.

We got involved in automation because it makes us more efficient and we save money. These are a few of the important things that we are always looking for.

The implementation of this solution was done in-house.

We have seen ROI because a lot of the work is now automated, so the people who used to do these tasks, the monotonous work, are now doing better things. I would say that we saw ROI in five to six months.

The licensing costs for the unattended bots are a little too expensive. If it were lower then I think we could use it more effectively.

We are excited about the upcoming features with artificial intelligence and document understand capabilities. I think that those are features that would come in quite handy for us.

My advice for anybody considering this solution is to take a look from the grand scale to see which use cases are the prominent ones. Do not look at all of the tiny details because sometimes we can make a use case very complex. The end result is less valuable. Look for the high-level stuff that can be quickly automated, then come down to the final stuff later.

I would rate this solution a ten out of ten.

We are using Orchestrator, Studio, attended and unattended robots.

I am on the business analyst side, so I do not have much experience with Orchestrator.

We are using this solution to automate processes for our clients. They typically have mundane processes or something that's super repetitive, that we're able to quickly automate for them and see that return. We did do an attended bot with them as well, to improve their call center.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say it's a four. This is a rating from the business side, as opposed to the development side. We understand what the features are, and when new releases come out we have an understanding of what's feasible. I am not rating it a five because sometimes we do not know whether a use case is feasible or not. It means that I may have to speak to one of the developers to see whether it can be done with the tools and the features that are out there.

We host the UiPath Academy RPA training every other month for our clients. I have not taken the full course, but on a scale from one to five, I would rate it a five. This is based on the number of people who sign up for it and look forward to attending it, just to learn the basics of RPA.

In terms of how long it takes from purchasing a UiPath license until having the first robot, the average is probably four weeks. It depends on the complexity of the process. 

We have helped our customers to reduce some of their manual work, but they also benefit by freeing up their time to use elsewhere. Some of the processes we have automated have people spending hours locked up trying to finish.

It is also that we are improving areas such as the production line, or even automating some of their dashboard reporting to get more accurate information a lot quicker. We've been able to help cut that down but then also provide accurate data, and faster as well.

With respect to saving time, this fiscal year we were at seventy thousand hours saved across the enterprise. That is significant and has been across different departments and different regions, as well.

In terms of eliminating human errors, we do not have an exact calculation. We do get a lot of good feedback about the bot's performance doing well.

The most valuable aspect is the different capabilities and features that can be applied to different processes. I don't consider one particular feature more valuable than the others because they are all relevant to what the need is.

I would like to have a guidebook of examples that help me to determine the feasibility of specific use cases, based on the tools and the features that are out there.

With respect to the stability, on a scale from one to five, I would rate this solution a five. I haven't had much in the way of negative experience with it.

There are approximately two thousand people working on RPA across the firm. On my current project, we are a team of about sixteen people at our client's site.

I cannot say for a specific client, but I do know that our clients are constantly looking for what's out there. Whether it is from banking, automotive, or retail, they want to know what they can do to improve their firm or their company. RPA has been on the rise in the last three years, so I would say they want to be able to get hours back and save time so that they can allocate resources elsewhere. They are always looking for a tool out there that'll save them money and time.

In regards to ROI, we track it upfront. We have asked for the information to assess if a candidate process is a good use case. Then we track it in our dashboard throughout the year just to ensure that we are actually calculating the hours correctly. We'll then follow up to make sure that they are seeing those changes and they are receiving those hours saved. We have found that over the year, they are seeing a return on investment.

We track data in terms of money savings that the tool provides. I don't have the dollar amounts, but I can say that there are some processes where we have saved $50,000 USD just on a single process. It really varies on the complexity of the process and the time it would take to complete without automation.

I have worked with other tools and I see them as pretty similar.

My experience is with Blue Prism and Automation Anywhere. I'm not developing, so I don't have any details on the tool itself. My preference for UiPath is based on what seems to be the goal, and what is easier to understand. It rolls out more features and newer features, faster.

I am looking forward to trying the new UiPath Connect feature. I have seen the demo and it seems like that would be helpful for my role, specifically being on the business side. It is able to assess the use cases and determine what percentage they are RPA-able. I think that it will be super helpful.

My advice to anybody who is researching this solution is to try UiPath Academy Live first before they invest in the tool. This will allow them to get a better understanding of how it works, and get familiar with the services provided.

Sometimes I have questions. If I didn't have any questions then I would rate this solution a ten out of ten.

Overall, I would rate this solution a nine out of ten.

We are using Orchestrator for both development and production. We are using attended and unattended bots, and we are using Studio to develop them.

We use this solution for front-office processes, back-office processes, IT processes, and automating anything that we can.

We run our automations inside a virtual environment. We use Citrix and Citrix Server. We have sixty-seven processes that we've automated to run in the virtual environment and its very straightforward. It's deployed out of Orchestrator, and for attended processes, it's as simple as going in, opening a UI robot, and clicking the start button. It's phenomenally easy.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say that it's a five. It's very easy. I'm a software developer by trade and I was able to automate several processes in a very short time span. In two weeks I can automate an entire process, end-to-end, which is incredibly fast for the ROI.

One of our processes was extremely complex, which was our customer onboarding process. The complexity was, in part, because it is handled by six different departments. The PDD for it was one hundred and forty pages long. One or two we've done were simple automations, and the rest have been medium to high complexity.

My first robot went into production within a month of me being in my position. That included going through all of the UiPath training, getting familiar with our IT systems, and then actually vetting out a process and automating.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. It was very informative and very detailed.

We are using the unattended robots more than we are the attended ones, and we're trying to continue that drive. We understand that there's a need for some processes to run attended, but if we can, we do process optimization to make it work and be unattended.

We have definitely seen savings in time. I can only speak to one particular instance, which is one that I automated. It was taking a product marketing team roughly an entire month to process, so they were always a month in arrear processing invoices for orders. When we developed this quote-to-order process, it saved us something along the lines of seven thousand hours per month for the one group. I was able to shrink down what a team of twelve people was doing in a month's time, to about seven days.

Unattended robots are my favorite because it allows us to completely remove a process from a person's day. The process can be fully automated and scheduled out of Orchestrator to run. Whether it's several times a day or once a month or whatever it may be, that user no longer has to worry about whatever that task was.

I would like to see support for native C# capability. I have a .NET background, so it's easier for me to write in that language.

With respect to the stability, on a scale from one to five, I would rate this solution a four. There are some issues we've run into where we just can't exactly figure out what is causing the problems.

A robot would run through a process two to three dozen times with no issues and then on the very next run, it will stall in the middle of the process. When we tried to debug it, we can actually replicate that stall but clearly, it's not throwing an error. There's no rhyme or reason to why. It just stops and it just kind of hangs. I would say that it may be a stability issue.

The technical support for this solution is great. They're responsive, and always willing to help. We got infrastructure support to help us through an upgrade so I could actually migrate everything from our on-premises server into Azure. I would rate their technical support a ten out of ten.

This solution started as a homegrown operation by one of our satellite offices that downloaded a trial license and started using it. Once our IT department found out, we hired Deloitte to come in and talk us through the whole process. Then, Deloitte left and we started our own kind of homegrown development. The did not actually deploy it with us.

Prior to choosing UiPath, we evaluated Automation Anywhere and Blue Prism. There may have been one more, as well. We are a very large SAP shop, and UiPath was the only one that touted that it was integrated well with SAP. For the most part, it did.

For anybody researching this type of solution, I would suggest that they try this out and they will instantly see the value.

I would rate this solution a ten out of ten.