- Automatic filling of web forms for request of services
- Searching customers' and providers' information on government websites (to validate registration numbers and expiration date).
Business Analyst and Process Consultant, Test Lead at a tech services company
Enables flexibility to use attended or unattended robots on desktops and cloud
Pros and Cons
- "It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience."
- "Uipath is competitive when you have hundreds of robots, but it is expensive to small companies or entry level projects up to 10 robots."
What is our primary use case?
How has it helped my organization?
It offered us a new perspective for business processes improvement, looking not only for cost reduction but better accuracy and customer experience.
What is most valuable?
- The Studio tool: an environment for development with a lot of components.
- Easy to test or simulate the process.
- Flexibility to use attended or unattended robots on desktops and cloud.
What needs improvement?
The solution architecture should be reviewed to offer more opportunities to small companies or small entry level projects. For example, they could accept SQL Server Express Edition or other open software database engine; and allow all components installed in only one server, at least up to 10 robots.
Buyer's Guide
UiPath Platform
July 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,834 professionals have used our research since 2012.
For how long have I used the solution?
Still implementing.
What do I think about the scalability of the solution?
How are customer service and support?
They offer a lot of resources before you have to call them: great written material, videos, training courses and a forum.
Which solution did I use previously and why did I switch?
No, only evaluate.
How was the initial setup?
Initial setup is not complex. You can start learning to use the Community version of Uipath Studio, before deploy production environment.
What about the implementation team?
In-house.
What was our ROI?
The ROI was not calculated.
What's my experience with pricing, setup cost, and licensing?
Uipath is competitive when you have hundreds of robots, but it is expensive to small companies or entry level projects up to 10 robots.
Which other solutions did I evaluate?
WDG (Brazilian solution)
YANK (Brazilian solution)
AUTOMATE
What other advice do I have?
The Community Forum and the Academy are great resources to get users experiences and support and should be consulted before starting new projects.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Technical Consultant (Team Lead) at L&T Infotech
The best automation tool ever built
Pros and Cons
- "Helped to automate legacy applications and the solutions built are very robust; also, the support that we have got from the UiPath team is excellent, and we have got a very large community base for multiple queries and hence, overall a good product to work and design solutions."
- "While doing Citrix automation, the image identification and accuracy should be easier."
What is our primary use case?
Previously, we used to read lots of data and manually feed each document data into a system, but now we are using UiPath automation to read files, extract data, and then update the same into the given business application.
How has it helped my organization?
Helped to automate legacy applications and the solutions built are very robust. Also, the support that we have got from the UiPath team is excellent. We have got a very large community base for multiple queries and hence, overall a good product to work and design solutions.
What is most valuable?
- Activities are easy to use, you can even include third-party activities.
- It helps to build any complex solution in a short time.
What needs improvement?
While doing Citrix automation, the image identification and accuracy should be easier. Easy work-related activities for Citrix is the one thing we are requesting for in upcoming releases.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
UiPath Platform
July 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,834 professionals have used our research since 2012.
Project Manager, RPA Service Owner at a mining and metals company with 10,001+ employees
The most valuable features are the central management component and the screen capturing part of the development tool
Pros and Cons
- "We've already implemented 30+ small processes to automate, built a knowledge center of RPA and saved a couple of FTEs through the automation journey."
- "User access management - to be able to set up user rights in a more sophisticated way. In the current version if you grant e.g Execute access to a user it can execute all robotized process in the given environment, you cannot specify the right on a process level."
What is our primary use case?
Process automation in a global business center of a global mining and manufacturing company. We are mainly focusing on financial processes (e.g., reporting, fixed assets creation, invoice management) and HR processes (personal data sync between SAP and local payroll systems, automatic administration of external consultants).
How has it helped my organization?
We've already implemented 30+ small processes to automate, built a knowledge center of RPA and saved a couple of FTEs through the automation journey.
What is most valuable?
Orchestrator - the central management component and the screen capturing part of the development tool (Studio).
What needs improvement?
User access management - to be able to set up user rights in a more sophisticated way. In the current version if you grant e.g Execute access to a user it can execute all robotized process in the given environment, you cannot specify the right on a process level.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Specialist - RPA Solutions at LOLC Technologies Ltd
This product provides most of the good software APIs that can easily integrate our solutions with processes
Pros and Cons
- "This is the simple solution that fulfills the requirement by using a bot to enter data into any third-party application easily, not only entering data but also increasing accuracy and speed, reducing human interaction, and saving money for your company by working 24/7 without a salary or using your resources."
- "Image recognition could be improved with more AI that identifies what objects are in the pictures, as example if we think about future about uipath, captcha reading, like if we given few images and find what are the picture that cantain with car."
What is our primary use case?
The primary function of the organization is quick data entry to specific systems better than humans, with accuracy and without any interaction.
How has it helped my organization?
This product can work heavily with data entry. Most of the software, when working with them, don't allow you to input data directly to DB. This is the simple solution that fulfills the requirement by using a bot to enter data into any third-party application easily. It's not only about entering data but also the accuracy, speed, reducing human interaction, and more.
Although, think about the officer working at midnight, so what about a bot working 24/7 without having any salary, without using your resources -- that would save money for your company.
What is most valuable?
This product provides most of the good software APIs such as ABBYY that can easily integrate our solutions with processes.
What needs improvement?
- Image recognition could be improved with more AI that identifies what objects are in the pictures, as example if we think about future about uipath, captcha reading , like if we given few images and find what are the picture that cantain with car
- also If we scan any images , possibility of identifying this image contained pen, book,tea,cupboard, cake ....like that
- Also, speeding bots may be good for some companies because some processes don't need to be viewed while executing, so if the bot can run faster than we see, it might be helpful.means that generally bot can run with their default speed and the application speed that its interact with, if the application support any speed eg(typing speeds) uipath should perform or having facilities to speed up the bot that its processing
For how long have I used the solution?
Still implementing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Departamento Data Analitics at a wellness & fitness company with 1,001-5,000 employees
Big increase in productivity, enables distribution of transfers to other departments for their control and management
Pros and Cons
- "The work of downloading movements of more than 100 accounts of the banks took several hours of work daily, but now it has been reduced to a few minutes of an unattended robot that sends all emails with the movements of the accounts of all the banks classified and ordered to users before their workday begins."
- "It should be improved in such a way that the objects used in the designs should not be updated with the installation of new versions of UiPath as it happens right now."
What is our primary use case?
- Downloading of the daily movements on the websites of the banks and the entry of them all in the ERP.
- Distribution of transfers to other departments for their control and management.
How has it helped my organization?
The work of downloading movements of more than 100 accounts of the banks took several hours of work daily, but now it has been reduced to a few minutes of an unattended robot that sends all emails with the movements of the accounts of all the banks classified and ordered to users before their workday begins. The increase in productivity is maximum.
What is most valuable?
The developments with UiPath have been valid for the websites of all the banks which we work with. This with other RPA solutions has not been possible.
What needs improvement?
- Financial.
- It should be improved in such a way that the objects used in the designs should not be updated with the installation of new versions of UiPath as it happens right now.
For how long have I used the solution?
Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a tech services company with 10,001+ employees
It's easy to use and easy to pick up due to the low code functionality
Pros and Cons
- "UiPath has helped us link legacy Oracle systems that have little connectivity through other integration methods."
- "Making variables easier to find, perhaps integrating a "recommended variable" section for functions, and to filter variables better."
What is our primary use case?
Creating proof of concepts for Oracle product integrations and form filling for clients. We are also in the works of using it to automate expenses in-house.
How has it helped my organization?
UiPath has helped us link legacy Oracle systems that have little connectivity through other integration methods. We are on our way to being able to link UiPath with machine learning and artificial intelligence to automate expenses.
What is most valuable?
The ease of use and how easy it is to pick up due to the low code functionality. The Orchestrator is also invaluable.
What needs improvement?
Making variables easier to find, perhaps integrating a "recommended variable" section for functions, and to filter variables better.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Improvement Manager at Heritage Bank
Most valuable features are the combination of the free academy and the graphical IDE with a large number of built-in activities
Pros and Cons
- "Currently, 10 FTE of work has been moved to robots (nearly 10% of operations), and the staff has been retrained from operations into RPA development roles, improving consistency and cost-effectiveness of those processes."
- "UiPath is experiencing some growing pains in their support at the moment (some of this is due to the rapid progress of the tool, I suspect). From our timezone (GMT+10), support expertise has always been a bit of an inconvenience, with the best staff only coming online after our work hours."
What is our primary use case?
- Automation of a range of processes (35 at the time of writing).
- Utilizing UiPath in a banking environment.
Processes include areas such as payments, financial crimes, HR, and customer service (middle office).
How has it helped my organization?
- Currently, 10 FTE of work has been moved to robots (nearly 10% of operations).
- The staff has been retrained from operations into RPA development roles.
- Improved consistency and cost-effectiveness of those processes.
What is most valuable?
Combination of the free academy and the graphical IDE with a large number of built-in activities. This creates a low bar to entry, allowing technically minded business users to get involved with the initiative.
What needs improvement?
UiPath is experiencing some growing pains in their support at the moment (some of this is due to the rapid progress of the tool, I suspect). From our timezone (GMT+10), support expertise has always been a bit of an inconvenience, with the best staff only coming online after our work hours.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a financial services firm with 10,001+ employees
The features of this tool are really awesome to use and very helpful to automate tasks
Pros and Cons
- "At my workplace, I developed three automations which saved a lot of efforts and avoided manual interventions, and we saved thousands of manual efforts."
What is our primary use case?
To automate the manual tasks at my workplace. Using this tool, we can quickly develop automations.
How has it helped my organization?
At my workplace, I developed three automations which saved a lot of efforts and avoided manual interventions. We saved thousands of manual efforts.
What is most valuable?
- Screen scraping
- Data scraping
- Web recording, etc.
The features of this tool are really awesome to use and very helpful to automate tasks.
What needs improvement?
There are no cons I found in this tool. A free license would help everyone to learn about this tool.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at HUGO BOSS Ticino SA
The best feature is the possibility to schedule the processes and automatize its execution
Pros and Cons
- "Customer service is the best."
What is our primary use case?
We implement some robots in order to automate a lot of activities that require repetitive actions like manipulation of Excel files.
How has it helped my organization?
We deploy robots that help us to schedule activities during the day and to get only the output. In this way, we optimize our time.
What is most valuable?
The best feature is the ability to schedule the processes and automatize their execution.
What needs improvement?
- The product could be improved in managing clients from Orchestrator.
- I'd like to find in the next solution the managing of Studio license from the Orchestrator server.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
The system is very good. The support works in a perfect way.
What do I think about the scalability of the solution?
It's very easy to increment performance.
How are customer service and technical support?
Customer service is the best. They work a lot and fix our issues always.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
Initial setup is very easy.
What about the implementation team?
We configure it ourselves. In some cases, we opened some tickets with support.
What's my experience with pricing, setup cost, and licensing?
Setup, cost and licensing are good.
Which other solutions did I evaluate?
We also looked at WinAutomation.
What other advice do I have?
This solution works very well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
retired at a non-profit with 501-1,000 employees
It easily reduces non-litigated tools for our clients
Pros and Cons
- "It is extremely helpful with our invoicing process."
- "The key benefits are the reduction of the non-litigated tasks for our clients."
- "I would like UIPath to improve the OCR visuals."
What is our primary use case?
It is extremely helpful with our invoicing process.
How has it helped my organization?
The key benefits are the reduction of the non-litigated tasks for our clients. It reduces time and staff needed to deal with these tasks.
What is most valuable?
The automation process is helpful.
What needs improvement?
I would like UIPath to improve the OCR visuals. Also, I wonder if one day the automation tools will be able to make simple decisions by themselves.
For how long have I used the solution?
One to three years.
What do I think about the scalability of the solution?
It scales up easily.
How was the initial setup?
The initial setup was not complex.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: July 2026
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