No more typing reviews! Try our Samantha, our new voice AI agent.
PeerSpot user
RPA Developer at a tech vendor with 51-200 employees
Real User
Feb 19, 2019
Its forum is awesome, and we can find solutions to every problem from there
Pros and Cons
  • "UiPath is a wonderful platform which helped me with automating many of the repetitive tasks including data entry, file processing, document classification, and many more like that."
  • "I found some difficulties when dealing with the licensing."

What is our primary use case?

I'm working in the banking sector, and as we all know, there exist many repetitive tasks which are actually done by human workforces. I'm automating them with UiPath

Accuracy, time and cost are the benefits I've figured out from my experience.

How has it helped my organization?

UiPath is a wonderful platform which helped me with automating many of the repetitive tasks including data entry, file processing, document classification, and many more like that.

What is most valuable?

As a software engineer, the features I felt the most valuable are given below:

  • Version control
  • Python support
  • Time-saving
  • The wide knowledge base on the internet. 
  • The UiPath forum is awesome; we can find solutions to every problem from there. 
  • It has nice support too.

What needs improvement?

The product and its documentation are very easy to understand and helpful, but I found some difficulties when dealing with the licensing. I hope they would make that clear as soon as possible. 

Then next thing to improve is the option to add activities into the work pane without using a mouse — actually, via real coders like keyboards only. So, adding more shortcuts would be helpful.

Buyer's Guide
UiPath Platform
May 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Highly stable.

What do I think about the scalability of the solution?

It has a very scalable and easy solution, both in licensing and infra setup.

How are customer service and support?

Support with a good knowledge base.

Which solution did I use previously and why did I switch?

No, this is our first solution, and we chose it after a long time market study.

How was the initial setup?

They are providing full support for setup, which includes Webex support too.

What about the implementation team?

In-house.

What was our ROI?

I think the ROI is more than 100%.

What's my experience with pricing, setup cost, and licensing?

I think when comparing with other products, UiPath has a flexible and simple licensing option, and their pricing is also good.

Which other solutions did I evaluate?

Yes, we have tried some proof of concepts with other software like Automation Anywhere, Kryon, etc.

What other advice do I have?

They are also introducing AI/ML to the product. It's time to start using this so we can grow with them.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Developer at TRIARQ Health
Real User
Feb 16, 2019
Enables us to easily fetch large data from the website
Pros and Cons
  • "We saved 60% FTE by using UiPath."
  • "Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version."

What is our primary use case?

We are developing automation for healthcare claims, insurances, and billing. We are using UiPath for Citrix cloud, web, and desktop automation. We saved 60% FTE by using UiPath.

How has it helped my organization?

UiPath is an RPA tool which provides rapid process automation development as compared to other tools and technologies. UiPath provided a platform for interoperability of web, desktop and cloud environment, so we are able to make connections using UiPath.

What is most valuable?

  • Data scraping is a rich feature UiPath provided: We can easily fetch large data from the website. 
  • Citrix automation allows us to automate cloud-based applications.

What needs improvement?

  • Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version.
  • Cognitive and machine learning features should add to make intelligent automation in Uipath.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
May 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
reviewer1012242 - PeerSpot reviewer
Works at a computer software company with 11-50 employees
Real User
Feb 14, 2019
Has good workflow capabilities and supports a broad set of applications
Pros and Cons
  • "Good workflow capabilities E-learning and training academy Fully robotized and human-assisted automation A broad set of applications supported VB.NET and C# for developers make it easy to get started."
  • "Price could be an issue for large projects, but that's where you'll get a high ROI too."

What is our primary use case?

The most relevant use cases are business processes that include repetitive human tasks that make use of different apps in a common workflow.

How has it helped my organization?

There are lots of opportunities to improve these business processes in terms of efficiency, time taken, and error rates.

What is most valuable?

  • Good workflow capabilities
  • E-learning and training academy
  • Fully robotized and human-assisted automation
  • A broad set of applications supported
  • VB.NET and C# for developers make it easy to get started.

What needs improvement?

  • Price could be an issue for large projects, but that's where you'll get a high ROI too.
  • The collection of applications supported can grow, but we've seen it's happening in the last versions.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1005867 - PeerSpot reviewer
RPA Developer at a financial services firm with 10,001+ employees
Real User
Feb 10, 2019
Easy to use and enables us to create very complex process automations
Pros and Cons
  • "Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand."
  • "I think debugging is the worst part of UiPath."

What is our primary use case?

Used widely in automations of business processes of all kinds. 

There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.

How has it helped my organization?

Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.

What is most valuable?

I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.

What needs improvement?

I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Developer | Automation Engineer at Atkins
Real User
Top 10
Feb 10, 2019
Has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe
Pros and Cons
  • "Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology."
  • "Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations."

What is our primary use case?

Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology. 

Among all RPA solution providers, UiPath is the best choice and market disrupter, from our hands-on experience with the top three RPA vendors while shortlisting UiPath as our RPA vendor. With its intuitive visual coding drag and drop and Microsoft SharePoint workflow foundation technology and open platform capability, code development and debugging are a cakewalk for anyone with minimal or even no coding background.

How has it helped my organization?

The software is very effective, and ROI on businesses is very high even from a short period of time. In our company itself, UiPath automation helped different teams to automate their tasks by being within the compliances of end clients with its non-intrusive front office and back office automation. Thus it frees up employees for more productive and creative tasks.  

What is most valuable?

  • UiPath has a Community Edition for learning and trialing out, available free of cost. 
  • UiPath also has several dedicated online academies with video tutorials and various courses, which can make you a hero from zero in RPA, again free of cost. 
  • UiPath community forum has a lot of active members and helps developers to resolve any query/tips to handle challenges related to development, deployment, and production. 
  • The UiPath support desk replies and resolves all of our tickets/issues within a business day and even helped us by coming to our office, for tasks like license renewal, migration of bots, etc.  
  • UiPath also has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe. This helps the developer community with reusability and scalability of features by sharing their own individual packages.

What needs improvement?

Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations. This drawback is getting resolved in Computer Vision backed selector automation feature for Citrix in 2019 version of UiPath. Also, unknown runtime errors mainly due to application integration issues can cause issues, although it's a very rare scenario. This issue can be resolved to a great extend by using RE Framework in your development, which is also integrated in UiPath in the latest version.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

We tried Automation Anywhere also, but shortlisted UiPath based on it's ease of use and the customer support.

What's my experience with pricing, setup cost, and licensing?

Although cost is little high ROI is also too good. Thus my recommendation is go for UiPath!

Which other solutions did I evaluate?

What other advice do I have?

UiPath is bringing up a lot of new features and which the competitors have never thought off, maybe releasing in the 2019 last quarter.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer998871 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Feb 5, 2019
Offers practical solutions to complex problems and has a flexible working environment
Pros and Cons
  • "UiPath has improved our organization by its ease of use, practical solutions to complex problems, and flexible working environment."
  • "It was a real disaster; I couldn't define anything."

What is our primary use case?

This solution is used widely in different areas: from accounting to product order processes. 
I solve different business problems, like processing orders, collecting information, etc. There are many benefits: It's easy to use, exception handling is easy to handle, and flowcharts can be implemented directly.

How has it helped my organization?

UiPath has improved our organization by its ease of use, practical solutions to complex problems, and flexible working environment.

What is most valuable?

I found flowcharts most useful in UiPath. It is the best feature in UiPath, and you can easily create even complicated workflows with just a couple of clicks and dropping built-in activities without coding. You can also implement a state machine; which is also a great feature. Passing through states makes it much easier to design the main part of your process.

What needs improvement?

What I really don't like is some bugs in UiPath appearing from nowhere. In the new version, I see most of them, like when you are trying to change your variable name, it gives a very long error, etc. But still, there is one area not fixed: importing Outlook templates. 

I had an issue with implementing ".oft" files reading with "Microsoft.Office.Interop.Outlook" library. It was a real disaster; I couldn't define anything. I spent quite a lot of time implementing it, and I reached the conclusion that it is very close to impossible to use. They should direct activity for outlook messages and "oft" files. Except for that, UiPath is a great tool for automation. Also, debugging is not very convenient. It is hard to debug with UiPath if you are running a very big process.

For how long have I used the solution?

Less than one year.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
I.T. Manager at Universidade Aberta
Real User
Feb 5, 2019
Valuable drag-and-drop feature and no coding required for process setup
Pros and Cons
  • "It helped my students to understand what an RPA is."

    What is our primary use case?

    • Using it on internal processes.
    • Using it for the development of new processes, from an academic point of view.

    How has it helped my organization?

    It helped my students to understand what an RPA is.

    What is most valuable?

    Drag-and-drop, and no coding for process setup.

    What needs improvement?

    Cognitive services.

    For how long have I used the solution?

    One to three years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1000650 - PeerSpot reviewer
    Works at a tech services company with 10,001+ employees
    Real User
    Feb 4, 2019
    Invoking VB.NET/C# code is one of the major features over other RPA tools
    Pros and Cons
    • "UiPath has done a huge impact for our customers by replacing the linear jobs with robots."
    • "I would like to get more features in ML-related activities."

    What is our primary use case?

    I have been working as a UiPath RPA developer for two years and three months. Using UiPath, I have provided more than 20 solutions over six different projects. UiPath was one of the leading RPA tools and it will be easier to develop when compared to other RPA tools.

    How has it helped my organization?

    UiPath has done a huge impact for our customers by replacing the linear jobs with robots. Tasks done by robots were fast and highly efficient.

    What is most valuable?

    Invoking VB.NET/C# code is one of the major features over other RPA tools. And recently, UiPath has implemented Citrix native automation for virtual machine automation which is an exceptionally great feature.

    What needs improvement?

    So far, UiPath has been good in every area. I would like to get more features in ML-related activities. ML will be the future for processing free text. Like for example , while processing free text from the customer comments, using uipath we cant extract the required data from the free text. Incase if you got ML related activities then it will be easier to provide the solution using UiPath

    For how long have I used the solution?

    One to three years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1000371 - PeerSpot reviewer
    Works at a financial services firm with 10,001+ employees
    Real User
    Jan 31, 2019
    All steps that we want to automate can be recorded and directly transferred as a sequence into UiPath
    Pros and Cons
    • "We help our clients to improve their businesses, reduce costs, for example, hiring new people to automate repetitive work, to be able to run a process when the need arises 24/7."
    • "I think it would be good to add more activities regarding operations on data tables."

    What is our primary use case?

    I'm working in a consulting company as an RPA developer. We have some projects with clients connected with automations. That is my primary case of using this solution daily. 

    How has it helped my organization?

    We help our clients to improve their businesses, reduce costs, for example, hiring new people to automate repetitive work, to be able to run a process when the need arises 24/7. 

    What is most valuable?

    The most valuable features for me in UiPath is the ability to use more than one programming language. We can, of course, drag and drop activities, but it's also possible to run our own code/macro. The second thing which I like the most is the recording ability, all steps which we want to automate can be recorded and directly transferred as a sequence into UiPath.

    What needs improvement?

    • I think it would be good to add more activities regarding operations on data tables. 
    • The product definitely should be improved in the case of throwing more accurate description of exceptions.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Good in my opinion, we have a lot of possibilities, so it's up to us what we decided to use. We can use state machine which works perfectly or in some small processes choose sequence.

    How are customer service and technical support?

    Very good, a very well-developed UiPath forum having a lot of helpful guys. The maximum waiting time for a response is around two days.

    Which solution did I use previously and why did I switch?

    I use both tools for automation: Blue Prism and UiPath. The current project runs in UiPath.

    What's my experience with pricing, setup cost, and licensing?

    I have no idea about pricing, cost, and license.

    What other advice do I have?

    My advice for future UiPath users is to get familiarized with all documents and online courses provided by UiPath because it's very valuable knowledge.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Business Process Consultant at a tech vendor with 51-200 employees
    Real User
    Jan 30, 2019
    Automation has not only reduced processing time but also eliminated human errors
    Pros and Cons
    • "UiPath automation has enabled different organizations with the possibility to redeploy personnel involved in transaction-based activities to do more value-added tasks like data analysis and performance management of the operation."
    • "Engagement during the proof of concept period could have been better in regards to the implementation and follow-up."

    What is our primary use case?

    We are automating all transaction-based processes, primarily in the finance department and sales operations. With this, the personnel involved in these transaction-based activities have been able to start working on more value-added tasks like data analysis and performance management of the operation.

    How has it helped my organization?

    UiPath automation has enabled different organizations with the possibility to redeploy personnel involved in transaction-based activities to do more value-added tasks like data analysis and performance management of the operation.

    This automation has not only reduced processing time but also eliminated human errors, driving an improvement in quality scores and CTQs.

    What is most valuable?

    Development is straightforward and simple; it uses object-oriented coding by doing drag and drop. The deployment process is quick and easy with great features for testing and troubleshooting.

    Reusable components library is an excellent source of information and content to ease and speed up the development process. This feature, combined with a robust infrastructure creates an excellent foundation for driving automation to the next level.

    What needs improvement?

    Engagement during the proof of concept period could have been better in regards to the implementation and follow-up. Also, after completing the PoC, we should have done a review of the critical learning and aspects of the application to determine the next steps based on the objectives of the company.

    For how long have I used the solution?

    Three to five years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2026
    Buyer's Guide
    Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.