UiPath Platform Reviews

The handling of different types of insurance tasks.

It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things. 

We are currently using automation technology at a small level, as we just got started with UiPath and its technology. 

Its ability to remove manual tasks.

I would like better stability and possibly some tools to determine why robots are failing.

The stability is not great. UiPath is okay, but when it interacts with our programs, it often fails. It is difficult to determine why it fails. We are utilizing a lot of time trying to figure out why it is unstable.

The implementation time was very long due to instability.

The scalability is good.

The customer support was slow at the start. After a while, they come up to speed, then everything was okay.

The initial setup was easy because it was logical, but afterwards, it was harder to make UiPath function. While it is simple to set up and get started on. To make it stable, that takes a lot of hard work.

We use it in Citrix. The implementation was easy. We just installed on some VM servers.

We did try Blue Prism in another part of the organization, while using UiPath in our part of the organization. We decided to stay with just UiPath.

Since it was two different parts of the company, so you can't compare the decision. It was a decision made by management.

Because we are spending so much time on debugging, it has not saved us time yet.

We just use Unattended Robots, not Attended Robots.

I am not using the UiPath Academy because I do not put in the robots. I make sure that they run in the background. I do know some of my colleagues are looking at using the Academy, but they have to find time for it.

We are working on changing all the administrations tasks at the college. For example, with travel refunds to the students, students currently have to go from their homes to the school before they can be refunded their expenses. We want to make a robot which does that instead of the people doing it. I'm using a measurement tool for distance to calculate the measurement from student's homes to the school. Then, this should calculate the amount the student should be refunded.

The product is easy to learn and begin using. When you are just getting starting, you can get deep dive and start using PowerShell and other tools.

It is easy to use and understand. You can learn it by yourself.

The reporting task needs improvement. The reporting is boring.

The product has been stable, so far. It is rare that it goes down.

The product will be able to grow with us.

I don't really use the support, because the product is that easy to use.

I have used the UiPath Academy, and it is great. The videos and questions are good in it.

It was easy to get started with PwC's help. It took a week.

We received help from PwC with the setup. They do most of the financing stuff with UiPath.

It has helped us eliminate human errors. People from the school doing the entry do not always follow the rules, and the robots are following the rules.

It is saving us time through compliance.

We also evaluated Blue Prism, Kofax Kapow, and Automation Anywhere.

The biggest deciding factor to go with UiPath was its community.

We have a lot of maps worldwide which order some stuff from my department, and this is the compiled path. This goes into our database, then it comes to us. 

It uses data that we have already in the company, which is just sitting there waiting to get picked. You just have to tell a robot that a human does this, now you do it. We have so many processes which could be done like this. Right now, it's just scratching the surface. We are really exciting about it.

The product is very intuitive and easy to use, and I am not a developer.

The product is stable with no downtime.

The product can scale and meet our needs going forward.

I haven't used UiPath's technical support.

The UiPath Academy is good. I started there and learned how to use the tools.

The initial setup was very complex. We had the data, but we had to streamline it. You can build a robot in 30 minutes, but the robot needs to get the data correctly. This was hard to do because the laboratory in the U.S. uses the system one way, then the Chinese lab does it another way, so we have to streamline those before we can use the robots. 

Therefore, I should have looked at the data beforehand, since it took too long to get the data to be recognized correctly. We have learned from that experience.

The product has saved us on time.

We are mostly using it for HR processes. We have two departments: Accounting and HR/Payroll. However, we mostly use it for payroll and travel.

We are only using Unattended Robots. We need to start talking about Attended Robots more.

We moved IT to a business unit, so the business now knows more about IT than before.

The automation technology at our organization is not so mature.

The platform is open, and we can connect it to other technologies. We connect it to SAP using the SAP Connector. We are also using intelligent OCR technology to read receipts.

While the product is easy to use, it is not easy for all business people to use. It needs to be improved to be like Excel, since everybody should have an RPA tool. So, it needs to be easier to use.

It can be stable, if you build it stable. However, you have to know the tools or activities which make it stable.

It can be scaled. We have it scaled for all our customers. 

We are a shared service center. We have scaled to run task by task, which we find easy to scale.

Working with the customer support is easy.

There is a lot in the UiPath Academy. It should be divided into smaller tasks and smaller certificates. 40 hours is a whole week, which is a lot, and most people need more time than 40 hours to complete the Academy. As a baseline, the training is helpful, but not anymore than that.

We did not use a solution prior to UiPath.

The initial setup was not straightforward. With some of the technical infrastructure that we deployed in 2017, we were an early adopter, so there wasn't a lot of product experience. We made a lot of mistakes with it.

We used a consultant for purchasing the licenses and deployment. While we still use them for licenses, we now do everything in-house.

We don't have a money saving initiative. Our goal is to do more with less, e.g., we have taken on more cases without scaling up with people.

We have eliminated human errors and saved our organization time.

We did a PoC of UiPath with our main processes, and it showed good results. 

We did try Blue Prism before during ramp up. They were quite similar at that point, but UiPath seemed like a more open platform with the better possibility of using the best technology available and integrating with it, instead of having an all-in-one system.

We are in the public sector, so we had a public bid, and there were only two.

Just do it. Start with a PoC and do the trial. It's easy for a technical person to look into it. Every person that can do programming can learn RPA in a short amount of time.

It is an open platform where you can do a lot of stuff.

We don't use Citrix. We run the application on virtual machines. The implementation was good. 

The primary use case is to have a platform which allows us to scale rapidly without adding a lot of human labor. We are looking to go global without being dependent on recruiting heavily on back office functions.

We combine this RPA solution with predictive analytics. We are in the hairdressing industry, so we predict the amount of haircuts that we get every month in advance. Based on that prediction, we set up our work shifts based on it. We do that predictably, then we use UiPath RPA to fill in the work schedules for each employee in advance and measure it, since it is really important for us to get an accurate number of shifts based on predictive analytics.

It is fairly easy to use. We are using it with a lot of integrations with separate tools to get the flow of data going.

Valuable features include rapid development and the scale of solution. The most valuable feature would be accuracy: The ability to perform the same job accurately and consistently.

We use UiPath only in virtual environments. If it came out of the box like a software as a service, it would be a whole lot better, especially in our case. All our internal systems are cloud-based systems, so we have no dependencies or legacies in terms of installed software in any way. We could be completely in the cloud all the way through.

I would like to see direct integration with the Google BigQuery platform. 

I would also like an Orchestrator self-service desk.

The stability is as good as the developer makes it.

The scalability looks pretty solid. We haven't been working with it too long, or long enough to see it really scale yet. 

Orchestrator should have better scalability with a better payment model in terms of number of processes that you want to use. Instead, you have one product which covers this size with this fixed price. You're getting a box of options, but you can't really scale it.

We have not really used the support. We did spend a bit of time on the community forum, but that's about it. The community forum is pretty good. This is one thing which differentiates UiPath from the pack: It has a community and access to information.

We did not use a previous solution. We went straight to UiPath right from the get go. 

I have worked with automation before. We saw a rapid gain in terms of automation where we couldn't automate in any other way. 

The initial setup was a bit complex. It could be better, especially with Orchestrator. 

Orchestrator should be a separate solution, straight out. Just sign up and have a heavy solution for it. Instead, we spent a lot of paid consulting hours setting it up on our Google Cloud platform and virtual server in the cloud. That was just wasting money for our organization. It should be its own software as a service. 

We used PwC for the deployment, who was very good.

We've been in production for about two months, and we have seen tremendous ROI. The accuracy of the job was far more valuable than the man-hours spent.

It has helped to eliminate human error by a huge amount.

While it has saved us time, we're a small staff business, so there's not a whole lot of time to save.

Licensing costs are high, but still well within a positive return on investment.

We like the hybrid model, but it would be very costly for us to have one Attended Robot for each person in the organization. Although, it would be nice to have, we don't do many mundane, repetitive tasks in entire our organization. We actually have UiPath to do all the work that we don't do, which means we can think about it differently from the start. If we can consolidate all those tasks on Unattended Robots from the start, then we save on licensing money, which we try to keep as tight as possible.

The main cost driver is developing and maintaining the software. Ensure that you don't spend unnecessary time implementing something you don't know. Get someone who knows it to get it up and running. Let that be the basis of your tech choice. I like UiPath roadmap, and the roadmap of the product should also be very important.

Getting the ROI, which we expected within one month, would be impossible to do with another tool.

We did not look at other solutions. I am managing the system, not developing it. I am a self-service manager for the operations, and I only knew UiPath. Therefore, the cost of implementing something that I didn't know would be higher than the cost of implementing something I did know. Plus, it works for work we need.

The automation technology at our organization is pretty good. We use a set of combination batch/cron jobs for a Google Cloud platform together with some AI automation tools, like Dialogflow, in combination with the RPA tools, like UiPath.

It is a very good product and very much stable. I love working with it. Though, it still has some limitations when it comes to integrations and development. Sometimes, you find yourself in a situation where have to add a bunch of code to make it work faster, or you will be stuck with it dragging and dropping. While this works in most cases, for the 20 percent where you want to add code, it does becomes annoying.

I'm not using it myself. I'm working around it with consultants. I am in network IT. I have seen the product at work and tried it myself. It is sort of easy to use.

From our main systems, it integrates a platform for our citizens, sending them notifications.

We have released on time from the staff for IOPS, which is what they are going to focus on. We are leading in our country in this area. It is supposed to change our thinking about how we should work with newer process and how systems are thinking.

You can integrate it to do many things. We have a lot of different data that comes into it.

Studio needs to be more user-friendly, maybe it could be integrated with an AI.

We want to see more ways that we can use the product. We want to see more actual cases.

We haven't had that many problems. We have had more issues with the products integrating into it.

It does what it is supposed to do. We haven't had any complications in the less than two years that we have used the application, which is quite good.

Scalability-wise, it should meet our needs going forward.

I am planning to use the UiPath Academy going forward.

The application setup is easy, but the process can vary. 

We only use the technical support when we were renewing our license. The process could be easier, as there are a lot of steps.

We are set up for annual licensing and will be taking the time to renew.

We have multiple use cases. We are a distributing company, so we are moving containers around at sea. There are a lot of things that you need to do around that. We are trying to automate to help with our bookings created, etc.

It has not yet routinized our company. While people are at first a little afraid of the product, when they see the benefits, they want more. Right now, we can't keep up with the demand.

I'm not that technical, and the product is easy to go into and use. It is also easy to get started using UiPath. 

There are a lot of powerful box components with the possibilities of creating your own.

The stability needs improvement.

Within Studio, if you are holding down variable buttons (50 or more), then our entire application slows down. So, basic performance could improve.

UiPath could do some optimization of how you search through your process flows. Right now, you have like a small box in the corner, and you don't have an overview when you're searching. Then, you receive this list which you can click around in. That's fine, but it needs to be more visible when you are searching for your components.

We have had some issues regarding stability. The software crashes sometimes, giving us string errors.

The product is very stable out-of-the-box. However, we are in a phase where we are changing our platform, as well. Therefore, we went from a Windows PC setup to Windows Server setup. We went from being one guy to two guys developing this, so we had to do quite a lot of restructuring. 

We aren't on the latest version of UiPath right now. We want to be there, but we are facing issues right now where sometimes our robots can't be rescheduled. The schedule just fails. We have some tickets with UiPath right now. Thus, we are not using the most stable version and are working the issues together with their support.

We have around 450 people in our company and are global in Europe.

Sometimes, the technical support is pretty helpful. They are quick at responding, but there are times when we feel like they have a process that they go through and try to feel out the type of issues. Then, they send you a standard reply. With some of the things that we are facing, it's not like they can look it up in the handbook. Unfortunately, we have unique issues.

We would like more technical help. It would be nice if UiPath would come out to our company. If some of their more experienced developers from Bucharest could look at the problems, that would be great. 

I used the UiPath Academy a bit at the start. However, we can't keep up with our business' demand, so I don't have time to use the Academy. It was okay for learning some of the features. For example, we're starting to use the software, and it is good to have some input that you can use it in a different way.

We have an okay return on investment.

We have seen examples where a user misses stuff which was done and the robot corrects it, and the robot has seen something. So, we are seeing an elimination of human errors.

We use it to automate functions in supply, finance, and HR.

It has saved time and brought efficiencies to our company.

The licensing mechanism allows us to share licenses between different users.

The speed of development needs improvement. They need to make it easier for non-trained people to be able to develop alterations that work the first time. On the development side, the initial development processes should be a focus.

The product is not easy to learn if a person has no interest in the product.

The product is stable. We have not experienced any downtime.

We have not scaled up yet, so it is too early to tell.

The technical support is very good. They are knowledgeable. I always find the right person. It is probably the best thing about the product.

It is easy to use because we receive support from UiPath. Also, the product is easy to train people on and get people using it. You don't need a technical background to learn it.

The initial setup is straightforward enough, not too complex.

It is not oversold. It does do what it was advertised to do.

We use other vendors and find all the products quite similar.

The support that we get from the company is good, and it does everything that we expect it to do. It seems to be a very good product, so far.