UiPath Platform Reviews

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

We have been using UiPath for six months.

UiPath is pretty stable and if you have any issues with a new version you can rollback.

We did not use another solution prior to this one.

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

We have IT solutions that are oriented to service our call center because we are a contact center company. For example, we have a CTI (Computer Telephony Integration) solution to help manage our phone calls. It is something that we developed in house. We are developing a UiPath (the company that acquired ProcessGold) solution using RPA robots to improve our processes. So, that is our main use for the ProcessGold solution.

We use the UiPath product in order to reuse processes that we manage better and use the time of our agents more efficiently. When we established a connection with a client by phone, our agents spend a long time talking with the client and are also responsible for doing some back-end tasks. In order to reduce back-end tasks, we use RPA robots to reduce the time you need to spend on follow-up calls. For example, after a second call with the same client, you may need to fill in a form or a CRM entry. If we can simplify this task of filling out a form where we insert all the information automatically the robot saves that time. That is the main idea and the reason we use these robots.

What I like the most about this solution is that it is easy to develop and easy to train everyone how to use it. So, that means you can train more people in a short period of time and the time of training is reduced. That's the main characteristic of this tool that may have put it ahead of other choices for us. 

If I were to talk about the improvements, I think that reducing the cost would be the first thing on my list. The dashboards for statistics would be great if they were more complete and more easy to integrate. If I could also see all the statistics on a mobile phone with a special mobile application and manage all the bots, this would be helpful.

I think that they must continue to integrate more digital intelligence tools in order to increase the capabilities the product provides for the users of their solutions. I know that they provide some of these tools, but they must continue researching and improving them.

We have been using this solution for about one year.

At this moment, the stability is good. 

In some cases, we have developed some unique bots. At points, we needed to increase the number of bots. The scalability is fine. The number of people using the product for development is between three or four people in our company.

The initial set up was straightforward for this solution.

We have an internal team that makes deployments of all the programs and all of the bots.

This product is similar to Automation Anywhere and BluePrism. They are all similar and they are the leaders in the market for RPA at this moment. The ease of use of the UiPath product was attractive.

My advice for others who are looking into this product is that they have to pay attention to integrate the solution completely, taking into account all your needs and the users in your company. I mean this in the sense that you need to integrate all your applications and to know the profile of all the people who will be involved. You need to know the team you will work with and be able to unify responsibilities for the bots and the people. I think that's the most important thing to know.

On a scale from one to ten where one is the worst and ten is the best, I would rate UiPath a nine. My opinion is that it is a good tool in order to automate all the processes in our contact center. It works to reduce the time for every phone call and makes us more productive for every phone call. 

The solutions or test cases where we have used UiPath are:

1. Formatting different types of files (.csv, .dat, and .xls) to .txt
2. Reconciling data between different applications
3. The direct-debit application process

We deployed the solution inside a virtual machine in Cloud.

The organizations where we have implemented the UiPath solution have seen reduction and savings in time and FTEs. Processors were able to focus on other tasks and have the robot work on mundane and repetitive tasks.

The most recent organization is happy with the output and is planning to have other processes automated.

The most valuable features of UiPath are the drag and drop activities.

Since UiPath offers eLearning it makes it useful for developers to learn the basic activities used in automating processes.

UiPath also offers documentation and forums that help developers during debugging.

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

We have been using UiPath for ten months.

The workflow was able to handle the exceptions gracefully. The solution followed the ReFrameWork template of UiPath.

The solution is scalable as we are able to reuse the workflow.

We have not reached out to customer service during the implementation.

From the start, we used UiPath in automating processes.

Installation of Studio is straightforward but the Orchestrator, we don't have visibility as the client's IT team performed the installation.

The implementation was performed by the in-house team.

We don't have visibility on the ROI, just feedback from the client to say they have seen reduction and savings in time and FTEs.

We did not evaluate other options prior to implementing UiPath. It was decided and chosen by the organization and recommended by the Business Analyst.

We have created a workflow that is dynamic and reusable.

Overall, UiPath Studio is easy to use and navigate.

We use UiPath for building business cases for customers and internally building RPA competency within my department. Our organization is just starting to implement RPA. As a business consultant, UiPath is our chosen solution for RPA implementation. 

UiPath has made it very easy to create business cases to showcase to executives the functionality and benefits of RPA. UiPath was instrumental in my initial business case, as they came in and executed the proof of concept. That was a huge help and my customer was very pleased.

I find the community most valuable as it allows you to find your solutions and people to help you.

I like being able to save components to reuse for other processes and not having to start from scratch each time.

I appreciate the simplicity of the interface as I am learning to be a developer.

I would say a better layout or interface between the Studio and Orchestrator tools would be nice.

I have been using UiPath for five months.

We did not use another solution prior to UiPath.

I'd advise others to consider sharing the costs after ensuring they understand their expectations for utilizing the capacity of the robots. Share the cost if you forecast not utilizing the entire capacity.

We did not evaluate other options before choosing UiPath.

There is already a new release and I am pleased so far. I think UiPath has done a great job making resources and tools available as well as providing opportunities for learning directly from their company and in the same quality as their employees.

My primary use case is data scraping and entry for an insurance firm.

This solution has gives us shortened customer service time. It is easy to use and a lively community is always ready to help resolve an issue.

The most valuable features are PDF, Excel automation, and web scraping.

The Try-Catch feature is awesome.

The emailing and integration with self-service BI systems are areas that need improvement.

I have been using UiPath for eight months.

Our primary use is RPA in insurance.

This solution has given us the fast automation of processes.

The most valuable features of this solution are that it is powerful and easy to use.

The operations need to be improved.

I have been using this solution for two years.

I am a developer so I primarily use Studio. Once the bots are developed they go to Orchestrator.

We have a combination of different use cases. Sometimes it deals with Outlook, the Microsoft Office Suite, or certain integrated web applications. You build a solution to integrate all of the applications that are part of the same process.

We do not run our automations in a virtual environment at the moment, but we are currently evaluating how we can do this.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. The majority of the simple tasks are done through recording, which saves on our development time. You just record the things that you want to achieve and then customize to get it going.

Since I was new to the product, I used the training. I took the developer training, as well as business analyst training. On a scale of one to five, judging how beneficial it is, I would rate the training a five. It's truly very beneficial because you can just touch base with the actual tool and get it done.

From the point that we purchased our UiPath license until we had our first robot was approximately six weeks. This was a complex use case and it worked well, so it was a good proof of value.

Prior to using this solution, everything was running well, though users were facing challenges because they were spending a significant amount of their time correcting things that were misrepresented or not done correctly by some other part of the team. The consultant is supposed to correct or manage all of the changes, and it was not only taking a long time but not on their to-do list for the day. It is this extra time that this solution is being used to address.

In the pilot project, we have seen proof of value. However, it is not in production yet, so it is too early to see how much time this solution will save us. The people whose jobs will be affected are looking forward to this solution because we are expecting to cut their mundane tasks from eight hours a day to two or three hours a day.

In terms of eliminating human errors, I don't think that we have seen any difference.

The most valuable feature of this solution is the training that is available. You can just access the resources.

There is a Community Edition of this solution, which is a plus. Some other vendors do not offer this or have just started offering it. Accessibility is the biggest thing.

I would like to see more features included in the AI Fabric. This is the biggest thing that I am looking forward to.

With respect to the stability, on a scale from one to five, I would rate this solution a four. There are certain features that are incomplete and they are still working on, such as computer vision. 

We currently have about five people involved in the RPA team. It's the kickoff stage for us, and more like a COE.

We did not use another RPA solution before this one.

We decided to invest because necessity is the mother of innovation. We were seeing our consultants spending too much time in processing certain areas of the business, and we wanted to find ways to make their lives easier and improve the processing.

We had Roboyo assist us, and our experience with them has been pretty good so far. On a scale from one to five, I would rate them a five.

This is just a pilot project so ROI is not really in the grid. We hope to have a good ROI on the solutions that are deployed using UiPath.

I look forward to trying the better features that will be released in upcoming versions.

My advice for anybody who is implementing this solution is to not only automate the process but redesign the process. If you have steps one through ten then you don't simply automate them "as-is". First, improvise your process and then try to automate that. It will save time and money.

This is a good solution and I am looking forward to the new AI features.

I would rate this solution a nine out of ten.

I am a developer so I primarily use Studio most of the time, and when the bots go live, they move to Orchestrator.

We have a combination of different use cases. Sometimes it is dealing with Outlook or the Microsoft Office Suite. The idea is to build a solution that integrates all of the applications that are part of the same process.

We are not currently running our processes in a virtual environment but we are currently evaluating how we could make it work.

Everything was running well but the users had some challenges because they had to spend a lot of their day correcting the things that were misrepresented or not done correctly by another part of the team. The consultants had to manage the changes which were taking a lot of time but weren't on their to-do list for their day. UiPath is helping us save that time. 

It hasn't really helped to eliminate human errors. The processing time is dramatically reduced. It makes it easier for consultants to make things right. If they spent eight hours doing a task, it now takes them two. 

Compared to other solutions, training is very valuable. You can easily access the resources. There is a community edition which is a plus and something that other tools don't offer. Accessibility is the best feature. 

I would rate the solution's ease of use as a five out of five. The majority of tasks are done through the recording which saves development time. You just record the things you want to achieve, customize it, and get it going. This reduces development time. 

I have been using RPA training since I was new to the product. I did the developer training. I would rate it a five out of five. It’s very beneficial. You can just touch base with the actual tool and get it done.

It hasn't really reduced human errors but it has reduced the processing time. It's easier to make things right.

I would like to see more of the AI Fabric domain feature. 

It interacts with so many products that the robot itself becomes unstable.

I would rate the stability as four-ish out of five. There are some features that they are still working on. There will be better features in the upcoming versions.

We have around five users. We're in the kick-off stage so not many people are involved. 

I have not needed to contact technical support. 

We knew we needed to invest in a new solution because necessity is the mother of invention. We saw our consultants spending too much time processing areas of the business, so we knew we needed to evaluate new processes to make their lives easier. 

We chose UiPath because of the accessibility. It's easily available and widely used. 

It took us around six weeks from when we purchased our first license to having our first Robot in production. It was not a complex process.

We used Roboyo for the implementation. We had a good experience with them. I would give them a five out of five. 

ROI is not on the grid right now. We hope to have a good ROI. It's a proof of value and it's not in production yet. 

With the existing features, I would rate UiPath an eight or nine out of ten. Once the new features come in, I would give it a ten. They keep improvising. 

I would recommend not only automating the process but redesigning the process. It's not just about automating steps one to ten, you need to improvise your process and then try to automate that. Automating the steps as is won't really help and you can end up spending the same amount of time and money.