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reviewer1248423 - PeerSpot reviewer
Software Application Developer at a tech vendor with 10,001+ employees
MSP
Dec 20, 2019
Good custom components and debugging capability
Pros and Cons
  • "The UI Explorer can examine the underlying structure of the application's user interface."
  • "I would like to see the replacement of VB.NET with some more popular programming language as the program's backbone."

What is our primary use case?

I use it professionally to build software robots for an international company.

How has it helped my organization?

My organization is spanning across multiple countries so it's hard for me to see UiPath's influence. However, in my office, we are yet to implement the first solutions.

What is most valuable?

The most valuable features of this solution are:

  • Custom components that can be found on UiPath Go!
  • Debugger with variable watch capability.
  • The UI Explorer can examine the underlying structure of the application's user interface.

What needs improvement?

I would like to see the replacement of VB.NET with some more popular programming language as the program's backbone.

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UiPath Platform
January 2026
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For how long have I used the solution?

I've been using UiPath for around one year.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Ebin Abraham - PeerSpot reviewer
Associate Consultant at a consultancy with 10,001+ employees
Real User
Dec 18, 2019
Good API support and the activity library facilitates bot re-use
Pros and Cons
  • "I found the Library option as most valuable because first, we can avoid the development of the same task again by developing and publishing a task as an activity into the Orchestrator, and second, in case of any changes required, the developer can make the required changes and republish in the Orchestrator with the new version."
  • "The area that must improve is while releasing a new version, it must be capable of running the bots developed in the older version."

What is our primary use case?

My primary use case of this solution was to automate BMC Remedy and SAP use cases. I used UiPath to automate various tasks in SAP. I developed several bots in client virtual machines using UiPath and then connected the virtual machine to the UiPath Orchestrator. Once connected, I scheduled the Bot.

How has it helped my organization?

The manual effort of employees for repetitive tasks has been tremendously reduced and thereby the employees are concentrating on different fields. Furthermore, human error is completely wiped out because of the Bots. The tasks that used to take a lot of time to get finished by humans are now accomplished in a short span of time by the Bots.

What is most valuable?

I found the Library option as most valuable because first, we can avoid the development of the same task again by developing and publishing a task as an activity into the Orchestrator, and second, in case of any changes required, the developer can make the required changes and republish in the Orchestrator with the new version. At this point, others can download that task as an activity and can use it with their Bots.

Apart from the library, I like the API activities and the activities which we can call Python scripts from.

What needs improvement?

The area that must improve is while releasing a new version, it must be capable of running the bots developed in the older version.

It would be nice if we can develop an intelligent bot that can make the right decisions.

Please include the option to select the time zone while scheduling the Bot in orchestrator.

For how long have I used the solution?

I have been using UiPath for the past one and a half years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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UiPath Platform
January 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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reviewer1249302 - PeerSpot reviewer
Works at a consumer goods company with 201-500 employees
Real User
Dec 18, 2019
Saves time by helping to bridge process gaps between software applications
Pros and Cons
  • "The most valuable feature is the simplicity of the Studio software."
  • "Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot."

What is our primary use case?

We primarily use UiPath to bridge process gaps between various pieces of software. Overall, it is a cost-effective tool to quickly move data and reduce repetitious tasks. For example, we use UiPath to produce SAP reports, format the data and then enter it into reporting tools.

How has it helped my organization?

In the departments that use UiPath, they've been able to reduce man-hours spent doing manual processes. This allows our team members to provide value through analytical thought, direct customer interaction, and reduced errors. Overall, it has allowed us to reduce FTE costs while also improving the quality of work the team produces. 

What is most valuable?

The most valuable feature is the simplicity of the Studio software. It has allowed us to quickly rollout processes. For example, we've been able to train users in as short as one or two weeks and have them produce a usable process within two additional weeks. While many of these processes have been simple "quick wins", they still show the value. 

What needs improvement?

The setup and licensing process are somewhat cumbersome. Additionally, the Studio publishing is somewhat antiquated within Orchestrator. Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot. 

For how long have I used the solution?

We have been using UiPath for more than one year.

What do I think about the stability of the solution?

Stability isn't a concern with UiPath.

What do I think about the scalability of the solution?

This solution is very easy to scale.

How are customer service and technical support?

Customer service has been FANTASTIC. Very quick.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

Setup was complex and we had to outsource the IT portion. This may just be because our internal IT team was somewhat unfamiliar.

What about the implementation team?

Our in-house team was assisted through outsourcing.

What was our ROI?

With our proof of concept, we had already doubled our ROI from the initial year-one cost.

What's my experience with pricing, setup cost, and licensing?

The cost is small compared to the benefit. Licensing can be cumbersome and makes overall pricing needs somewhat hard to forecast, but not too difficult once the tool is scaled. 

Which other solutions did I evaluate?

We did look at Automation Anywhere but chose UiPath due to it's better Studio software.

What other advice do I have?

We're confident that we chose the best RPA tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249293 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
Real User
Dec 18, 2019
Powerful customization creates opportunities for better efficiency and time savings
Pros and Cons
  • "This ability to customize what we need has really opened up opportunities to automate programs that otherwise would not work properly."
  • "I would definitely appreciate efforts to be made to build useful tools that meet regulatory standards in different fields so that we can all get the most out of automation."

What is our primary use case?

We use UiPath for a lot of different scenarios including recording daily time capture, ordering meals for teams, and more technical work related to tax and audit. The most common uses for me personally are for drafting and sending emails. This has saved a countless hours of time. Basically, if it can be automated then we are automating it.

How has it helped my organization?

UiPath has opened up a lot of opportunities in our organization to save time through automation, but maybe even more importantly, it has created jobs and opportunities for many who want to work in the tech space. This work is highly satisfying and makes a real impact on the quality of life for those involved.

What is most valuable?

My favorite features and upgrades that I have found the most valuable are the ability to create custom activities specific to our organization's needs. This ability to customize what we need has really opened up opportunities to automate programs that otherwise would not work properly. Legacy systems can be finicky, but this feature makes it possible to use APIs and get the work done that we need.

What needs improvement?

I work in a highly regulated field and so many of the features offered by UiPath are not allowed because of one reason or another. I would definitely appreciate efforts to be made to build useful tools that meet regulatory standards in different fields so that we can all get the most out of automation.

For how long have I used the solution?

We have been using this solution for two and a half years.

Which solution did I use previously and why did I switch?

We use many different solutions, but I am personally most familiar with UiPath

What's my experience with pricing, setup cost, and licensing?

If you are a smaller organization, use the free community version of the software to get a feel for its features and abilities. Then, once you are comfortable with how it can be applied, work with UiPath to implement it. It will take sacrifice, but the returns are great.

Which other solutions did I evaluate?

We evaluated all options and decided on different tools for different scenarios. These tools include Automation Anywhere, Blue Prism, etc. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Engineer at a energy/utilities company with 1,001-5,000 employees
Real User
Dec 18, 2019
Ability to halt a process allows for dynamic events and still have the benefits of automation
Pros and Cons
  • "The most valuable feature is the ability to stop the process after it has been started by an individual user."
  • "Improvement should definitely be made in the area of screen capture, where Adobe Flash is still being used."

What is our primary use case?

One use is in our corporate tax accounting group. Our environment includes systems such as SAP, Vertex, several homegrown, and of course Excel. Other use cases include automating a timekeeping system and performing cell phone bill analysis. Environmentally, all use cases involve different systems.

How has it helped my organization?

For corporate tax accounting, we use UiPath to pull data from multiple sources (i.e. SAP, Vertex, etc), and then use multiple pivot tables in Excel. They were doing this manually, and it consumed about 40 man-hours per month. With UiPath, we have that down to about five hours per month.  

What is most valuable?

The most valuable feature is the ability to stop the process after it has been started by an individual user. This allows for some dynamic events, but still gain the automation. The underlying architecture (i.e. Elastic stack) is decent, but there probably needs to be better ties there to maintain at least an n-1 version on the Elastic stack.

What needs improvement?

Improvement should definitely be made in the area of screen capture, where Adobe Flash is still being used. Trying to 'read' a screenshot (vs looking at HTML) was a challenge, and even when Flash goes away, there will always be a need to do a screenshot and then get data from it.

For how long have I used the solution?

We have been using the product for about two and a half years.

What do I think about the stability of the solution?

In general, at least for us, product has been very stable, but we are not doing extremes with it.

What do I think about the scalability of the solution?

It will scale somewhat both vertically and horizontally. The basic solution for that will be to add more servers.

Which solution did I use previously and why did I switch?

No other solutions were tried.  

How was the initial setup?

The actual UiPath install was somewhat complex. We did have a learning curve on the elastic stack.

What about the implementation team?

We implemented this solution in-house.

What's my experience with pricing, setup cost, and licensing?

You need IT support in installation and operations. This is not the job of 'just' plug and run.  Costing and licensing were generally in line with expectations of this type of software.

Which other solutions did I evaluate?

We looked at the top three providers in this space, including Blue Prism.

What other advice do I have?

Overall, the product is good, and we are happy with it. There is always a concern about the company's business viability, but that is a risk with any software company

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249236 - PeerSpot reviewer
Works at a healthcare company with 1,001-5,000 employees
Real User
Dec 18, 2019
User-friendly interface and reusable components help make us more efficient
Pros and Cons
  • "I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!"
  • "I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle."

What is our primary use case?

I am using UiPath for automating finance processes. One example is AP invoice processing. I am integrating ABBYY with UiPath so that we can easily extract information from an invoice with different templates. Then once done, the UiPath robot will input the information into an Oracle system.

How has it helped my organization?

UiPath has improved the finance department. Most repetitive tasks are being handled by the robots already and they are focusing on value-adding tasks such as analytics, continuous improvement, and customer experience. With that, the employees are happy because they are doing what they are actually trained for.

What is most valuable?

The most valuable features are the UiPath platforms. I am having a fast and convenient automation journey because of it.

I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!

What needs improvement?

I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle.

Right now, the UiPath Connect Enterprise has little analytics on computing the ROI and the complexity of the automation idea. Maybe there should be more fields on the form to fully get all the details to really compute for a concrete ROI or complexity of the idea.

For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

It is stable if you are using the Enterprise Edition.

When using the Community Edition, once there is a release, there may be issues arising in your current setup.

What do I think about the scalability of the solution?

Scalability is great! UiPath Academy taught us the best practices to easily scale up the robot.

With respect to the deployment, it is easy because of Orchestrator.

How are customer service and technical support?

The technical support is fast. They will get back to you within 24-48 hours. However, we normally rely on the UiPath Forum because it answers most of the issues.

Which solution did I use previously and why did I switch?

I have used Blue Prism and WinAutomation before.

I stayed with UiPath once I got a grasp of it because it has a user-friendly interface and awesome platforms.

What was our ROI?

We had ROI in nine months.

What's my experience with pricing, setup cost, and licensing?

I hope in the future the costing will be trimmed down, especially on Studio.

Which other solutions did I evaluate?

We evaluated Automation Anywhere but the interface is not good as UiPath.

What other advice do I have?

I am currently happy and content with what UiPath has to offer. They are always providing what is needed. With respect to UiPath Connect Enterprise, it is still in its early stage so I am looking forward to it improving.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249212 - PeerSpot reviewer
Works at a consultancy with 501-1,000 employees
Real User
Dec 16, 2019
Easy to use and proficient at extracting structured data, saving us from wasting time on manual review
Pros and Cons
  • "The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
  • "The ease of sharing the bot to different users is something that should be improved."

What is our primary use case?

We work with third-party recruiting software to organize candidates and track applicants. We utilize the bot to pull information from these pages and organize it and run actions.

Utilizing the bots to screen resumes helps prevent time being wasted on initial tasks around recruitment.

How has it helped my organization?

It has saved countless hours of manual review which frees up resources for other internal initiatives. We are able to better recruit candidates, which makes us a more efficient organization from the ground up, with better resources at our disposal for different projects. 

What is most valuable?

The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create.

UiPath is intuitive and easy to use. Other systems don't have the ease of use that UiPath has. My organization has worked with its competitors and have not liked the results.

What needs improvement?

The ease of sharing the bot to different users is something that should be improved.

Something of "cloud" capabilities would be a useful inclusion. We live in a time where remote work is essential and we should be able to access and run the bot from anywhere.

Typically, you can run these processes in the background but it slows down the computer. 

For how long have I used the solution?

We have been using UiPath for less than a year.

What do I think about the stability of the solution?

There are lots of updates but it is a stable solution.

What do I think about the scalability of the solution?

In terms of scalability, this is the best automation system I have worked with so far.

How are customer service and technical support?

My suggestion is to use the forums at https://forum.uipath.com/

Which solution did I use previously and why did I switch?

We did use another solution prior to UiPath but it didn't have the functionality that we were looking for. Also, it was not intuitive. 

How was the initial setup?

The initial setup is straightforward. Buy the license, download the software. 

What's my experience with pricing, setup cost, and licensing?

My advice is to try the system out with the Community Edition first.

Which other solutions did I evaluate?

We have looked at a wide variety of automation tools.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249227 - PeerSpot reviewer
Works at a manufacturing company with 10,001+ employees
Real User
Dec 16, 2019
Saves hundreds of hours spent on manual tasks, and good community forums help whenever I have a question
Pros and Cons
  • "The most important feature of all is the UiPath community and the forums, as they have helped me with countless questions!"
  • "One of the problems with UiPath is that it doesn't interact with some programs, such as AD and Chrome, and it would be great to have even more included!"

What is our primary use case?

I have been using UiPath to develop automations for my company. We are a manufacturing company that uses SAP as our primary enterprise application. We are currently meeting with many different business areas and hearing about all of the different processes that they would like us to automate for them. Since UiPath works within SAP, it should help us get some easy wins!

How has it helped my organization?

UiPath has allowed us to remove tedious work from our daily process, saving us hundreds of hours. We are currently using it to process separations for people leaving the company. This was a 100% manual process before UiPath and it was required to be completed hundreds of times each month. The team doing the work was extremely overworked and UiPath has allowed them to see a little bit of light at the end of the tunnel. 

What is most valuable?

Orchestrator is essential, but I love how Studio includes so many activities that are pre-programmed to do what is needed.

Who doesn't love the recording feature? A recording is great to use when doing the first build of new automations!

The most important feature of all is the UiPath community and the forums, as they have helped me with countless questions!

What needs improvement?

One of the problems with UiPath is that it doesn't interact with some programs, such as AD and Chrome, and it would be great to have even more included!

For how long have I used the solution?

We have been using UiPath for six months.

What do I think about the stability of the solution?

So far we have not had any issues with the stability.

What do I think about the scalability of the solution?

We have not scaled, but from what I've read it should scale easily.

Which solution did I use previously and why did I switch?

We did not use another solution prior to UiPath.

How was the initial setup?

Understanding how everything connects was a little difficult, but UiPath offers classes that walk you through the setup. With the classes it was much easier. 

What about the implementation team?

We implemented using our in-house team.

What's my experience with pricing, setup cost, and licensing?

Do your research, the infrastructure piece is important to understand before purchasing. Also, you need Orchestrator to implement UiPath properly, so don't let anyone tell you different!

Finally, you don't need to start with 100 bots... my advice is to start small and then scale. 

Which other solutions did I evaluate?

We looked at Automate Anywhere and writing scripts, but UiPath seemed like the best path.

What other advice do I have?

There isn't much that I don't like about the product. I love all of the new features and products they are releasing this year, and I can't wait to see where this goes in the future.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.