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Nikhil Gohil - PeerSpot reviewer
Solution Engineer - Digital Platform | Mobile at British American Tobacco
Real User
Top 20
Jun 13, 2023
Provides us with a single solution provider for end-to-end automations
Pros and Cons
  • "Among the key features that I find quite helpful are Orchestrator support, Automation Hub, Process Mining, and Document Understanding..."
  • "On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help."

What is our primary use case?

The business side of our company has different processes and they send us requests to develop automation for them.

How has it helped my organization?

Almost all of our processes are end-to-end automations. Our company looks for a single solution provider and the minimum number of tools needed to automate a whole process. We don't want to jump between different systems where the owners have to get more approvals to get the automation done. It's better to have one simple solution that can work on different scenarios.

Another benefit is, obviously, that processes that don't require human intervention can comply with security requirements and then you can host it on a VM. You then schedule the automation and it will run. It's really good compared to competitors, like Automation Anywhere, which have not yet reached that level.

UiPath also speeds up digital transformation in many ways. People start thinking about automation and the processes from start to end. For example, if there are four steps in a process and one team member is responsible for the third step, by turning the process into an automation, he knows the whole process from start to end.

In addition, it helps reduce human error, especially for repetitive processes done with human effort, but that is true of any automation, not just UiPath. But I do think UiPath is the best solution. UiPath has sped up processes for many of our teams, and they are much happier. They can explore other areas in which they are more interested. Personally, UiPath automation has saved me at least three hours a day.

What is most valuable?

The key features that I find quite helpful include

  • Orchestrator support
  • Automation Hub 
  • Process Mining
  • Document Understanding
  • Test Manager
  • Insights.

What needs improvement?

On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help.

Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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For how long have I used the solution?

I have been using UiPath for two and a half years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

We have over 100 users in our company.

We have UiPath on-premises so we usually upgrade the platform whenever they release a stable version. There is some work involved with UiPath web extensions, which we have to install on web browsers.

How are customer service and support?

We usually talk with our account manager. UiPath's technical support team is good. They are always approachable.

Which solution did I use previously and why did I switch?

I did not work in RPA before I started using UiPath.

What's my experience with pricing, setup cost, and licensing?

UiPath is costly compared to Power Automate Desktop, but if you want to do most things, UiPath helps a lot. The more you use it, the cheaper it gets.

Which other solutions did I evaluate?

UiPath is the industry leader in RPA. Other tools, such as Automation Anywhere and the Power Automate platform, are notably lacking in most of the features.

What other advice do I have?

There is a big learning curve if someone is new to programming. It would be better to have gone through some basic data types or to have an understanding of how logical sequences work. But apart from that, it is easy to build automations. Once you understand how to use logic, it's easy. 

In our company, people are still adapting. It's not 100 percent done. We are asking many teams to start learning UiPath and automating simple things first.

There is a desktop studio and any citizen developer can develop an automation without learning much. It's quite simple to use. When you want to share something with other team members, you just publish it to Orchestrator and share it with UiPath Assistant. That is quite helpful for any team looking for automation.

The UiPath Academy has different certifications and, on my team, everyone has done some kind of course there and received certification. They know what they're doing and understand how RPA works.

I would suggest developing a basic understanding of how to use UiPath Studio, which is the IDE. Try different things and, then, if you're stuck, go to the UiPath forum for help. If it requires more detailed knowledge, then go with a video course in the UiPath Academy. But most of the time, we Google an issue and find answers on the UiPath forum or documentation. Sometimes a YouTube video will help. It's not necessary to go through the video learning process in the Academy to start using automation.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2177328 - PeerSpot reviewer
IT Services Manager at a financial services firm with 11-50 employees
Real User
May 12, 2023
Can significantly increase productivity and reduce processing time, but the price has room for improvement
Pros and Cons
  • "The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots."
  • "The pricing has room for improvement."

What is our primary use case?

I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

How has it helped my organization?

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

What is most valuable?

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots.  Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

What needs improvement?

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

For how long have I used the solution?

I have been using UiPath for almost seven years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

UiPath's technical support is reactive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

The return on investment is based on the complexity of the process that is being automated.

What's my experience with pricing, setup cost, and licensing?

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

Which other solutions did I evaluate?

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

What other advice do I have?

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
Works at Tech Mahindra
MSP
Apr 27, 2023
User-friendly and offers time-saving benefits compared to other industry-presented software
Pros and Cons
  • "The user-friendly interface allows users to visually plan and design various automation processes through it."
  • "The support provided by UiPath could be improved."

What is our primary use case?

UiPath is a robotic process automation tool used for large-scale end-to-end automation. It provides solutions for businesses to automate routine office activities.

How has it helped my organization?

It is easy to implement building automation with UiPath. This solution provides two million automation processes, which is a higher number compared to any other automation solution.

The app enables us to implement end-to-end automation for accelerated business exchange and the robots are used to translate the strategies into the task.

The user community of UiPath offers an environment filled with information for us to work with.

UiPath can help reduce automation costs by 80 to 90 percent compared to other software solutions. Additionally, UiPath offers time-saving benefits compared to other industry-presented software.

We utilize UiPath Academy courses to assist our organization in sales, banking, systems, and trade execution.

AI has helped us automate processes by using machine learning and complex algorithms to analyze certain data, and we can develop a business knowledge base by formulating predictions based on data. 

UiPath has significantly reduced costs and time consumption compared to other automation tools like Blue Prism, which is a Microsoft tool that I have also used. UiPath offers unique features that Blue Prism does not provide. Although Blue Prism may reduce costs by 70 to 80 percent, UiPath's cost reduction capabilities are also noteworthy, with reductions of up to 70 to 80 percent reported in industries and organizations that use it.

UiPath has minimized the occurrence of human error as opposed to machines that do not make mistakes.

UiPath has saved our employees a lot of time and our organization a lot of money.

What is most valuable?

UiPath offers features that are not available in other automation solutions, such as Blue Prism. Unlike Blue Prism, UiPath provides recorded playback, advanced scripting options, high security, and awareness. Additionally, UiPath offers 24/7 support through chat, providing solutions to any problems we may be facing.

The user-friendly interface allows users to visually plan and design various automation processes through it.

What needs improvement?

The support provided by UiPath could be improved. It would be beneficial to have a more effective forum where users can ask questions and receive precise responses to their concerns.

For how long have I used the solution?

I have been using UiPath for eight months.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

The technical support can be slow at times but the issues are always resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Blue Prism. If we consider a key feature that UiPath has over Blue Prism, it would be cost savings. UiPath has the ability to save up to 30 percent of the organization's costs, while also increasing speed compared to Blue Prism. It can be said that UiPath is much more efficient than Blue Prism, saving a significant amount of time for the user.

What other advice do I have?

I give UiPath a ten out of ten.

UiPath is deployed in the cloud and consists of a server-side and client-side. Developers communicate with UiPath directly through a browser. Additionally, UiPath has agent support that allows the service to search all currently available data on the device before it is moved to SQL Server.

The solution is maintained by UiPath in the cloud but it is slow.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Software Engineer at Accenture
Real User
Apr 13, 2023
Has minimized our on-prem footprint, freed up employee time, and increased productivity
Pros and Cons
  • "The screen recording feature is valuable."
  • "The data team support that provides the UI and the chat services has room for improvement."

What is our primary use case?

UiPath is an end-to-end automation tool that helps businesses accelerate their processes by providing solutions for automating routine activities. These solutions enable faster and more efficient business exchanges.

How has it helped my organization?

UiPath offers a user-friendly automation building process utilizing a drag-and-drop workflow feature for UI automation. Additionally, the platform includes recording capabilities and a playback feature to ensure accuracy. Advanced scraping options are also available for more complex tasks.

We utilize UiPath to automate processes that relate to good causes. Our approach involves creating a playbook task and subsequently automating the process. After that, the IT department assists us in collecting and interpreting data from various applications in the UA portion.

UiPath's automation capability is important because it saves us a lot of time. There are two sides to consider: the client side and the server side. On the client side, the UI allows developers or data users to communicate directly with the system. This can be done using tools such as RobotStudio or data browsers. Essentially, these operations can be seen as back-end tasks. On the server side, tasks and workloads generated by the user are stored in SQL databases.

UiPath has minimized our on-prem footprint.

The UiPath Academy courses are beneficial. 

The AI functionality in UiPath helps us save time by streamlining our workflows within the studios. Additionally, it enhances our automation capabilities, speeds up order processing, and enables us to make better decisions, ultimately reducing the risk of errors.

The automation has saved us between 70 and 80 percent of our processing costs.

UiPath has freed up employee time and increased productivity.

What is most valuable?

The screen recording feature is valuable.

What needs improvement?

The data team support that provides the UI and the chat services has room for improvement.

For how long have I used the solution?

I have been using the solution for six months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

UiPath is highly scalable.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before, I used Blue Prism, but now at my new organization, we use UiPath. Unlike Blue Prism, which only specializes in back-end applications, UiPath works with both front-end and back-end applications.

What other advice do I have?

I give the solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Software Engineer at a energy/utilities company with 10,001+ employees
Real User
Feb 24, 2023
It doesn't require much coding, and we can do much of what we need with the basic features
Pros and Cons
  • "The most valuable aspect of UiPath is that it doesn't require much coding."
  • "The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends."

What is our primary use case?

We use UiPath to automate the processing of large volumes of data. The company has multiple sites, but the organization's data warehouse is at one location. Around 80 people use the solution. 

How has it helped my organization?

UiPath enabled the company to reduce staff. We can now perform more work with fewer people. We decreased our manual work by around 60 to 70 percent. UiPath freed up personnel to do other tasks. We still have people doing about 30 percent of the data work, but we hope to increase that to 100 percent. We've cut costs by about 40 to 50 percent.  

We are launching new products using existing UiPath workflows built for our older core projects. When we get new requirements from the client, we can easily implement them. UiPath has expanded our capacity to take on new clients. 

What is most valuable?

The most valuable aspect of UiPath is that it doesn't require much coding. We can do most of what we need using the basic functionality. We can implement the code with drag and drop and basic modular programming.

What needs improvement?

The user interface could be better. There have been advancements in UI design and user experience in recent years. UiPath could do a better job of keeping up with these trends.

For how long have I used the solution?

I have used UiPath for about five or six months.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is scalable because we can reuse our workflows. 

How are customer service and support?

I rate UiPath support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Microsoft Power Automate for one or two months. UiPath has more capabilities, and we can do more with it. 

How was the initial setup?

Setting up UiPath is straightforward and requires some maintenance. The deployment team does that.

What's my experience with pricing, setup cost, and licensing?

We're getting more clients using UiPath, so the price we pay isn't an issue. 

What other advice do I have?

I rate UiPath a nine out of ten. I would recommend it to my clients and colleagues. It doesn't require much coding knowledge to use. It's also much cheaper than paying human employees to do the same work, and bots are less prone to errors. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Senior Software Engineer at Accenture
Real User
Feb 7, 2023
Helps us automate output from PDFs, reducing human time and error
Pros and Cons
  • "UiPath is easy to use without any training. Anyone can use it. There is also great customer support."
  • "It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area."

What is our primary use case?

We use it to automate output from PDFs.

How has it helped my organization?

It reduces human time and human error compared to manual processes. It helps a lot in improving business productivity, project productivity, and scalability. It also saves us money.

What is most valuable?

UiPath is easy to use without any training. Anyone can use it. There is also great customer support. And if you want to learn new things or enhance your skills, you can choose the UiPath Academy training courses.

It is very secure and cheaper and faster.

What needs improvement?

It needs improvement in terms of optimization. Sometimes the tools slow down when you are working on a huge data set or if the internet connectivity is slow in your area. Otherwise, it works as well as the other tools that are available in the market.

For how long have I used the solution?

I have been using UiPath for the last three years.

What do I think about the stability of the solution?

I give the stability a 10 out of 10. It is very stable compared to other solutions.

What do I think about the scalability of the solution?

The scalability is also good, a 10 out of 10.

I have deployed it across different departments and different locations, per the requirements of the various projects I have worked on.

How are customer service and support?

I would give a 10 out of 10 to customer support. If you have any queries you can post them to the community. Last year I was facing some issues related to some processes and I posted queries on the community. I got a response after some time. That was very good for me.

Which solution did I use previously and why did I switch?

Before UiPath, I tried a related Microsoft tool. 

How was the initial setup?

I did one deployment with the team, but I'm not privy to how deployment works from scratch. But the deployment is of medium difficulty, not very straightforward and not very easy.

I have used UiPath in different types of deployments, depending on the project. Sometimes it's on a private cloud. For example, if it is a project related to deployment on the client side or server, we use the cloud services. If we want to test something on a website or another cloud, then we use the SaaS.

The solution does require some maintenance. The number of people needed depends on the project's size and complexity.

What was our ROI?

It gives a great ROI. It gives around 25 to 30 percent return. It works well.

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. It's not that cheap and not very expensive. Every organization can buy or renew a license.

Which other solutions did I evaluate?

I have used Microsoft Power Automate. I chose UiPath because it is cheaper and has great customer support. There is a huge community of developers, more than for Microsoft Power Automate.

What other advice do I have?

If we're working on a project related to website automation, it requires a minimum of five to 10 people. And if we're working on a small project, there might be a single person or maybe two who work on it. The responsibilities relate to developing, testing, and hosting.

If an engineer wants to learn more about RPA, they should consider this tool first. I always recommend UiPath if you are working as an individual. If you invest X, it will give you 100X.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Praveen_Sharma - PeerSpot reviewer
Senior Software Developer at Capgemini
Real User
Feb 7, 2023
End-to-end automation is important for getting results very quickly and saving time
Pros and Cons
  • "It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work."
  • "Sometimes it takes time to provide results."

What is our primary use case?

I'm using it for PDF automation.

How has it helped my organization?

It helps us save 60 to 70 percent of the time we used to take and provides accurate results. 

It also helps with increasing productivity. Now that work is automated, it has eliminated any manual work within these processes and reduced human error.

It also provides end-to-end automation, which is very important for getting results very quickly and saving time. We can use that saved time for other productive work. 

UiPath also helps us in reducing digital costs.

What is most valuable?

It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work.

The email automations are also very valuable.

It also provides a user-friendly interface so that anyone can use it. 

What needs improvement?

Sometimes it takes time to provide results.

For how long have I used the solution?

I have been using UiPath for almost a year.

What do I think about the stability of the solution?

It's very stable and provides accurate results for our organization.

What do I think about the scalability of the solution?

It's very scalable, as more than 250 users in our organization use this tool, and we have not faced any issues with it.

How are customer service and support?

The customer support is very good and resolves our queries immediately. It has been very good for us.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is the first automation tool we have used.

How was the initial setup?

It requires IT support.

What was our ROI?

It's saving employee time, which helps with ROI, but the cost is higher. But the results it provides are enough for the tool to give us ROI.

What's my experience with pricing, setup cost, and licensing?

It's costly compared to other tools in the market. Other than that, it is very good.

What other advice do I have?

As I noted, sometimes it takes time to get the results, but it depends upon the query or task I'm using it for. Other than this, it's very good and I'm happy with this tool. It works well for me and I would recommend that others use it.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Product Manager at a tech vendor with 51-200 employees
Real User
Jan 23, 2023
We have been able to completely automate our data transfer process, reducing errors and increasing efficiency
Pros and Cons
  • "I'm from a non-technical background, so for me, it's very easy to just drag and drop the fields using the Studio functionality and place them in my workflow module... The option in Studio of the drag-and-drop functionality makes it very easy to design certain applications."
  • "They could provide much more premium, quicker customer service. I'm from India and the customer support team is elsewhere. There's a time difference and, whenever I post a query or ask them for help, the response is delayed."

What is our primary use case?

My major use case with UiPath is to create automation applications that reduce manual work. At the same time, we use it to record and update our processes. 

How has it helped my organization?

UiPath has helped us elevate our automation process and reduce silos in our businesses. We have been able to deliver better results by using UiPath.

UiPath has improved efficiency with its end-to-end automation process. For example, we do data transfer using UiPath automation. Right from the insertion of data to the transfer of data to the end-user, everything is completely automated now. It's very apt as end-to-end automation software. End-to-end automation is very important because there is no manual intervention needed, once it has been set up. A lot of time and a lot of effort has been saved because of end-to-end automation.

Because no manual intervention is needed, 80 percent of our time, overall, is being saved right now. For example, tasks that required around 10 employees to do only require two employees. The remaining eight employees can focus on something else, to improve sales or our product feature list, et cetera. And invariably, overhead costs and employee costs have been drastically reduced with UiPath.

We are using the cloud version of UiPath, and it has definitely helped us to reduce our on-premises footprint. There is absolutely no on-premises maintenance because everything is on the cloud for us. Server updates and the like happen on the cloud. Currently, we just have a couple of systems on-premises for manual work, but apart from that, our on-premises footprint is almost zero.

Another benefit is that UiPath has reduced the cost of digital transformation because it's complete, end-to-end automation software on the cloud. Everything is digital for us now. There is no paperwork or manual intervention needed. Employees who work remotely can get easily connected and download and process data, as well, with UiPath. This digital transformation didn't require expensive or complex application upgrades or IT application support. UiPath is very straightforward software. It's one of the easiest-to-understand RPA platforms. So we have not used any third-party applications or anything else to do our tasks.

We deal with a lot of data and UiPath has definitely reduced human error. Previously, while transferring data, data loss would happen here and there, and that consumed a lot of time. But since the end-to-end automation with UiPath, there are zero errors. It's very useful and has greatly improved our efficiency. We have seen about a 25 percent improvement in overall efficiency since we started using UiPath. It has saved us three hours per day out of an eight-hour workday.

What is most valuable?

The most valuable features for me are the Automation Hub and Studio. I engage with the Studio functionality in UiPath, as that is where most of the design happens. I'm from a non-technical background, so for me, it's very easy to just drag and drop the fields using the Studio functionality and place them in my workflow module. That is my favorite aspect of UiPath.

The option in Studio of the drag-and-drop functionality makes it very easy to design certain applications. One project that I have been working on is building security automation for our organization. For example, if anybody plugs malicious devices into a laptop or our system, a notification pops up. And if somebody logs in to our system from a different account, a notification pops up. It has been very straightforward to do that. It's not rocket science. Just drag and drop and proceed from there.

Also, the user community is fantastic. I just post whatever queries I have on the user community and I get a lot of responses immediately. That has been very helpful for me. It's one of the premium communities out there for any software. I'm enjoying the user community.

What needs improvement?

In terms of the product, I don't have any complaints. Here and there, small server downtime happens, but that is expected with any cloud-based software.

For how long have I used the solution?

I've been using UiPath for about a year.

What do I think about the stability of the solution?

Being cloud software, it's stable. They just need to make sure that it's up to date.

What do I think about the scalability of the solution?

Initially, we started out with 15 users and now we have 25. In that way, it's scalable, but any automation software is scalable.

How are customer service and support?

They could provide much more premium, quicker customer service. I'm from India and the customer support team is elsewhere. There's a time difference and, whenever I post a query or ask them for help, the response is delayed. That is one way they could improve.

In terms of their product knowledge and quality, I'd rate their technical support very highly, but it's their response where they could be much more efficient.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before this, we were actually trying to develop an in-house application ourselves, but things didn't pan out for us. That's why we switched to UiPath. We didn't use any other software.

How was the initial setup?

I was partially involved in the initial setup. I wouldn't say it was complex; it was a smooth process for us. It took around 25 days for us to get it up and running in our organization. We expected the process to go on for two months at least, but that didn't happen. It was quicker.

A couple of our guys, along with two employees from the UiPath team, worked together on the implementation. They gave us initial training on how to go about things.

We are a very small startup company. We have three teams in our organization and the platform is deployed across all three teams.

What was our ROI?

UiPath has resulted in a greater return on investment in terms of profits. We have seen a 20 percent increase in our overall revenue for the last financial year. We have seen a good return on investment from UiPath.

What's my experience with pricing, setup cost, and licensing?

For the features and the quality of features that they provide, it's a very reasonably priced product.

Which other solutions did I evaluate?

We didn't evaluate any other options before going with UiPath because we knew it was one of the market leaders. It was just a matter of whether it fit our budget or not. Luckily, it fit our budget, so we purchased it.

What other advice do I have?

The biggest lesson I've learned from using UiPath so far is that, in the current digital age, automation is everything. Automation is going to be the future. I would definitely urge others to start using at least the Community Edition of UiPath. That is the free edition. Try using that edition first, to get a handle on things, before going for the paid edition.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Shalva Gurgenidze - PeerSpot reviewer
RPA solution Architect, Robotization Guru at Zeptos
Real User
Jan 17, 2023
It can potentially cut the work of some tech employees in half
Pros and Cons
  • "I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes."
  • "Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology."

What is our primary use case?

I've used UiPath in multiple industries, including medical, banking, retail, etc. It's a good platform for RPA.

How has it helped my organization?

UiPath saves employee time while increasing productivity. It can potentially cut the work of some tech employees in half. I don't have precise numbers, but it also cuts the cost of each process by about 50 percent. UiPath has helped our customers minimize their on-premises footprint, which is essential. UiPath facilitated my clients' digital transformation without expensive or complex upgrades or additional IT application support. It also helped reduce human error. 

The UiPath Academy helped me learn how to develop processes. The main benefit was learning how to build robots and handle various exception cases, like business and application exceptions. 

What is most valuable?

I like the user interface. I'm using Cloud Orchestrator and UiPath X. It's a platform for customizing and building automated processes. UiPath is the easiest RPA platform to use. It's more accessible than other RPA platforms like Automation Anywhere, Microsoft Power Automate, and Blue Prism. Almost all of the processes are end-to-end.

The UiPath community is a valuable resource. I use the forum almost daily to ask various questions. I get most of my answers from the forum and the Discord server. It's a massive community.

What needs improvement?

Some features are limited for Orchestrator. For example, the AI features could be more flexible and easily accessible. Every time I want to use some new features, we have to do a deep dive into this technology.

For how long have I used the solution?

I have used UiPath for more than three years.

What do I think about the stability of the solution?

In the past three years, UiPath has been highly stable even though the environment has changed frequently.

What do I think about the scalability of the solution?

UiPath is easy to scale. 

How are customer service and support?

I rate UiPath's support a 10 out of 10. They helped me resolve a problem with mobile automation quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

UiPath is the best platform for me, but Automation Anywhere is the second-easiest platform for deployment. 

How was the initial setup?

UiPath is easy to set up. It requires some maintenance after deployment, but one person is enough to handle it. It depends on the complexity and the number of processes. Complex cases may require two or more. 

What was our ROI?

Customers see an ROI from UiPath in about six months. 

What other advice do I have?

I rate UiPath a 10 out of 10. I recommend UiPath. It's an excellent way to get started with RPA.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Nikhil Verma - PeerSpot reviewer
Technical Specialist at Ernst & Young
Real User
Jan 12, 2023
Offers robust automation capabilities, is easy to use, and has excellent community and customer support
Pros and Cons
  • "The ability to automate is the most valuable feature; UiPath has many prebuilt tools like drag and drop, which is excellent."
  • "The UI and processes sometimes freeze, so it would be good to see some improvement there. The system configuration and internet speed also have some impact on this."

What is our primary use case?

We use the solution for RP automation to perform any processes we require, automate workflows, and integrate with third-party tools like SharePoint and Outlook. The deployment model varies based on client needs. 

How has it helped my organization?

UiPath increased our productivity, saved us a lot of time, is simple to use, and helps us solve business problems, especially regarding vast amounts of data. The solution also reduced human error, enhanced our business by scaling up productivity and sales, and made our tasks easier to perform.

Using the solution saved our staff time, approximately one to two weeks per month.    

What is most valuable?

The ability to automate is the most valuable feature; UiPath has many prebuilt tools like drag and drop, which is excellent. 

It's very easy for us to automate processes to carry out all manner of tasks using the solution.  

UiPath enables us to implement end-to-end automation, which is excellent for maintaining workflows and developing process automation for heavy tasks. 

I took a UiPath Academy course, UiPath Studio, which was a great way to enhance my skills; the online automation training platform provides certified courses to improve skills and familiarize users with new features.   

Depending on the task or project requirements, we use the solution's AI functionality in our automation program. It makes more complex and involved tasks easy to perform and provides accurate results within a few minutes. 

The solution's AI functionality also allows us to automate many more processes overall.   

What needs improvement?

The UI and processes sometimes freeze, so it would be good to see some improvement there. The system configuration and internet speed also have some impact on this.

For how long have I used the solution?

We've been using the solution for two to three years. 

What do I think about the stability of the solution?

The tool is very stable. 

What do I think about the scalability of the solution?

The scalability is excellent; 10 out of 10, it's highly scalable and robust. We don't currently have plans to increase our usage, but depending on client or project requirements, that's a possibility.

How are customer service and support?

We've encountered issues in the past and contacted tech support if we couldn't find a solution from the community. The customer support is excellent; they resolved our issues very rapidly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is the first RP tool I've used. 

How was the initial setup?

The deployment is average; it's not very easy or exceptionally complex and doesn't require any maintenance.

What about the implementation team?

We deploy ourselves, and if we need support, we can always post a query with the UiPath community.

What was our ROI?

The product gives a great ROI. 

What's my experience with pricing, setup cost, and licensing?

I put the price as average; it's neither particularly expensive nor affordable.

Which other solutions did I evaluate?

We didn't evaluate other options as we were delighted with UiPath.

What other advice do I have?

I rate UiPath a ten out of ten. It's an excellent tool that plays a vital role in our team, tasks, and organization. 

The solution's user community is great, as other users can help with any doubts or queries.  

My advice to those considering the product is that it is highly effective in automating processes and gives accurate results, so I recommend it to everyone, small and large businesses, and individual developers. It's a great tool.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.