UiPath Platform Reviews

We use it for various purposes like account management, finance, HR, and procurement.

We can complete all tasks within a single, unified platform. Whether it's documentation or deliveries, there's no need for multiple tools—it's all streamlined and straightforward. There's been a decrease in human errors which means we can skip the manual revalidation process. It's remarkably efficient, freeing up more than fifty percent of employees' time.

The standout features are data scraping and data analysis. It enables us to implement automation seamlessly from start to finish. It is user-friendly and significantly speeds up the development process.

The primary concern revolves around the high costs of licensing. It would be beneficial for them to develop plans or packages, especially for countries where people are more budget-conscious. Adjusting the pricing strategy could make the platform more accessible to a broader audience. It would be beneficial if there were options to extend the data storage period, coupled with dashboard views and analytic features for a more comprehensive and streamlined experience.

I have been working with it for seven years.

I would rate its stability capabilities eight out of ten.

Scalability is a strong suit; it can effortlessly expand its capacity and functionality to meet specific needs.

Support is somewhat dependent on the presence of a distributor in our region. Dealing with issues often involves going through video communication numerous times. The current setup, due to security reasons, makes troubleshooting challenging without direct access. Having direct access to support through the account holder would make things more convenient. I would rate it four out of ten.

Neutral

We utilized Automation Anywhere, Blue Prism, and similar options before settling on UiPath. Initially, the prices were acceptable, but lately, they've hiked up.

The initial setup might seem complex at first, but once you get used to it, it becomes more manageable and straightforward.

The deployment time varies, usually taking half a day to two or three hours, contingent on the infrastructure. Maintenance typically requires only one person.

It is quite an expensive solution.

We transitioned from WorkFusion to UiPath due to the superior functionalities offered by UiPath.

It's crucial to evaluate not only the technological aspects but also the pricing structure when choosing a platform. Overall, I would rate it eight out of ten.

We use UiPath to automate various processes across different functions within our organization including back-office operations, with a particular emphasis on finance, procurement, HR, and IT, as RPA technologies initially emerged from the finance sector.

Also, we extend our automation services to areas directly associated with production and supply chain operations.

Our primary goal is process automation, which lowers costs, enhances quality and improves operational flexibility. This is crucial due to our multi-time zone operations, requiring continuous processing. We're also dedicated to integrating various applications within the organization and addressing gaps. While engineering and IT departments have substantial automation, we're working on refining and addressing specific gaps in these areas.

The orchestration process itself offers a high level of impact, flexibility, and ease of development. While we have made significant improvements, particularly in terms of integrations and the seamless connection of integrators to applications, the process remains remarkably straightforward and efficient. It has significantly improved the accuracy of our operations, particularly in terms of quality, and has also reduced the time required.

There's room for enhancement, particularly in the support department and in the area of reporting, to provide a more robust product for gathering insights.

I have been working with UiPath for approximately five years.

The solution's stability is quite commendable and even when we encounter incidents, we consistently update to the latest versions. We typically lag about seven months behind the latest releases because it takes around three to four months for the new versions to stabilize after their initial release. I would rate it nine out of ten.

Scalability appears to be quite robust, especially when we have a solid model in place.

The improvement is needed for their support services. I would rate it seven out of ten.

Neutral

The initial setup was relatively straightforward. Back then, we were using a standalone automation suite. While we now have a cloud-based automation suite, the transition wasn't complex, and we found it quite easy to implement.

We've seen a positive ROI. Our organization, with the assistance of skilled consultants, successfully implemented the system and we established a robust business model and have maintained a centralized approach.

We evaluated several solutions available at the time, all of which were related to end automation. Ultimately, we opted for UiPath and that decision was influenced by the learning opportunities offered through UiPath Academy. At the time, it appeared to have the most compelling value proposition, with a strong ability to market and demonstrate the product effectively compared to other options.

The ease of use depends on whether you're a developer or someone who mainly uses automation. Nowadays, it is much more user-friendly compared to when I first started using it back in the day. The landscape has evolved significantly with a wider range of solutions available today and they've made substantial improvements, especially in terms of document standards.

Overall, I would rate it eight out of ten.

We use UiPath in all business areas like finance, HR, accounts payable, production,  etc. 

UiPath's entire package is valuable. It is a user-friendly solution. 

UiPath needs to incorporate French and Portuguese language-based training. It is not easy for people without an IT background. 

I have been using the product for four years. 

UiPath is stable. 

We have rolled out about 20 citizen development programs. We aim to reach 100 by the year's end. We use it all over the world. It is scalable. 

We chose UiPath because it is easy to expand the benefits program. 

The tool's deployment is time-consuming. 

UiPath is expensive. 

We implemented UiPath to increase quality and take away repetitive tasks from employees so that they could focus more. It helped us to cut down on time. 

The tool has helped us save a few minutes of employees' time. 

I rate it an eight out of ten. 

We use UiPath for document manipulation. It helps us split PDF files, clean and submit them to the government website. 

The tool's most valuable feature is the ability to pull information and manipulate documents. 

UiPath should improve its support team. 

I have been working with the product for six to eight months. 

I haven't had any issues with stability yet. 

UiPath is scalable. 

UiPath's deployment was complex because we weren't familiar with it. 

A partner helped us with the tool's implementation. They did the development work while we focused on back-end activities like getting the servers up. 

We have seen ROI with the tool's use. The legal department saves time and money with its use. 

I wasn't surprised by the tool's pricing. It was comparable to my expectations. 

The business objective we tried to achieve with UiPath was the PDF turnaround times. We needed to meet the deadline for the filings. If we missed the deadline, we couldn't submit them. Hence, the timing of submitting the filings was critical.  

I work for a law firm where timing is critical. AI-powered automation has helped our organization unload people from repetitive tasks and instead focus on client and legal work. 

UiPath has freed our resources' time. Earlier, eight to ten people needed to work eight hours to complete the filing. We can do it in under an hour without ten people focusing on the task. 

I rate the product a nine out of ten. You need to take advantage of the solution's training to help you understand its capabilities. I was new to the product and was surprised by its capabilities. It is a huge benefit to access the training without paying for it. 

My use cases for UiPath include finance, HR, SAP, and technology. 

The tool's most valuable feature is RPA. 

UiPath should improve its licensing structure. 

I have been using the product since 2018. 

The selectors and modern UI are not stable yet. 

The product is scalable. 

The tool's support is good. 

Positive

The tool's deployment is straightforward. We started with contractors and built some POCs. We had a pilot to select the business criteria. 

UiPath's implementation team helped us with the deployment. 

The solution's pricing is a challenge. Every time I go to renew my contract, the prices increase. It is getting expensive. 

The business objectives we tried to achieve with UiPath include time savings and user satisfaction. 

Automation has freed up our employees' time. 

I rate the solution a nine out of ten. 

We are primarily using the solution to automate manual processes for users. The solution helps reduce their efforts. We connect it to databases and do web automation.

The solution has helped us to reduce costs and lessened manual effort. We've been able to cut back on employee costs by reducing human interventions. 

The automation is very good. I like that I can connect various databases and our framework templates. It is effective for building automation.

The orchestrator functionality is good.

We've found the solution offers good cost savings. It reduces the need for human effort. It can cut down the costs of an entire unit via automation. Automating the process has been quite effective. When humans are involved, it sometimes can take days and now we can get those tasks down to a few minutes. By reducing the time it takes to resolve problems, our customers are happier. 

It has helped us implement end-to-end automation. It's very important for us. It really helps us in the current market and will help us save on future costs.

We have user forums if we have any issues. We can always post questions there. We also have a Community Enterprise Edition that helps practice and gain certifications. It helps us to gain experience with UiPath.

It can do whatever a human can do and mimic their actions.

I've used the Academy classes. There are UiPath docs, and you can go through the material, however, the courses are helpful for learning. We can go through tutorials to learn how to build a use case or sequence by ourselves. It gives us use cases to build on our own. It's really helpful that we can go ahead and mimic their steps and create our own work.

The solution reduces the cost of digital transformation. Even if the processes are complex, we can manage it. Once we understand a process, and we are able to build something end-to-end, it helps digitize processes, which translates to benefits and cost savings. 

We've been able to reduce human error. My process is very complex. Even an expert may not be able to do the process I am automating. I'm talking about 100 to 200 steps. That's a lot of places to introduce human error if you don't have automation. 

It's freed up human time.

UiPath has helped save costs. The clients have been happy with the results. 

The issue we have is around security and internal policies. If I want to update a queue item to the orchestrator, not only from UiPath but from Javascript, I can only use an item from UiPath. It's restrictive, based on our company guidelines. 

If there is any change in the selector in any application, we have to make changes accordingly in the code. Then we have to redeploy it again. It's one of the challenges we have. We cannot automatically change the selectors in the bot. 

My client has very old and complex applications. Getting that sorted for the bot can be very difficult at first. There may be a few extra steps in production.

I do need to check continuously for messages in Slack to work through processes. I have to run my bot every minute. There is some complexity with automating my bot through UiPath. I'm not sure if UiPath completely supports Slack automation. I've seen tutorials that show you can automate in Slack, however, I've had some real problems with the process. 

The stability of UiPath is very good. However, to build a bot requires us to go through many phases. Bot development is easy, however, getting access to applications can slow the process down.

We're using the solution around the globe. We are using the solution in different areas in India and we have many teams using UiPath. 

The scalability of UiPath is very good. I'd rate it nine out of ten. 

Technical support has good knowledge of what's happening. Whoever supports the bots, however, needs to have good knowledge. 

Positive

I did not previously use a different solution. UiPath was something my client wanted. 

The implementation was easy. Once we connect our bot to the orchestrator, it's very easy to publish to the orchestrator and move it. 

We deploy our code in a remote VM. Due to the license issues, we cannot have UiPath installed in the VM, where we deploy our bots. We have to do it via the orchestrator. There may be licensing issues that make it difficult to deploy UiPath to virtual machines. If we have any issues, debugging is difficult. 

We do have templates related to the company and use those to build automation. 

There is maintenance required while using the solution. Once you commit your code, the maintenance is pretty easy. We upload our code to the orchestrator. Beyond that, we may need to handle updates of UiPath. 

We did use a third party to get some credentials. Everything else was handled in-house. 

We have seen an ROI in the form of reducing employee costs. 

I don't deal with the costs. The company is handling the licensing. 

I did not evaluate other options before using UiPath.

I have not yet used UiPath's AI functionality. 

I'd rate the solution nine out of ten. 

I would advise others to make sure they learn the solution and gather knowledge in order to understand how to start before jumping into real use cases. 

I am a developer, and I use UiPath to extract PDFs for invoices and logistics in the banking industry. 

UiPath can be deployed either on-premises or in the cloud, depending on the customer's requirements.

There are times when the logic is difficult, but the majority of the time, it is easy to build automation using UiPath.

UiPath enables us to implement end-to-end automation, which is essential for our customers. We gather all the requirements from the customer, analyze their feasibility, and proceed to the development phase where we build bots according to the customer's needs. After that, we move on to User Acceptance Testing to ensure the bots meet expectations. Finally, we deploy the automation into production.

UiPath aids in enhancing organizations by cutting down costs and saving time. Without UiPath, a task like collecting and uploading information that typically takes humans around 40 minutes can be completed by the UiPath bot in just ten minutes.

Our customers primarily use UiPath for cost savings.

In addition to saving time, UiPath also eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention.

UiPath helps reduce our customer's on-premises footprint.

UiPath Academy is excellent for learning about the solution's capabilities and how it works, especially in the beginning. It provides end-to-end courses and certifications for both beginners and advanced users.

UiPath accelerates digital transformation and reduces costs by eliminating the human element. However, this transformation does require IT application support for configurations and security.

UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework.

The document understanding has room for improvement. 

I have been using UiPath for three years.

UiPath is extremely stable and that is why customers ask for the solution.

I rate UiPath's scalability a nine out of ten.

The technical support is good.

Positive

I previously used Microsoft Power Automate. When comparing it with UiPath, one significant difference is that we can use UiPath on a local machine to easily build a process, upload it, and create schedules effortlessly. Microsoft has an advantage in the cloud, but it is not as effective on-premises.

The number of people required for each deployment depends on the complexity of each project. For more complex projects, two to three people are required, and it can take up to three weeks to complete.

Our customers experience a return on investment when using UiPath, owing to the time saved in performing tasks and the improved accuracy compared to manual efforts.

We can start to see value after one month of using UiPath.

There are two versions of UiPath; the first is the free community version, which is limited, and the second is the premium version which requires payment but is recommended for large-scale productions.

UiPath's cost is acceptable.

I would rate UiPath a nine out of ten. UiPath is reliable and accurate.

The maintenance is easy. We only need one person to monitor and maintain UiPath.

I recommend trying the free community version first to ensure that it meets the organization's requirements and then consider upgrading to the premium version in order to handle larger projects.

We are a distributor and most of our customers were manufacturing and financial companies, so the use cases fell into categories like financial, accounting, and procurement departments. We used it to improve business processes.

With UiPath, my clients were able to free their employees and staff for other types of work. They saw value in that. Staff didn't have to get up at 6 AM or work around the clock in front of a monitor all day. It freed up staff that had been doing menial, manual, repetitive tasks to do something more valuable.

In some cases, it reduced the time it took to get a task done from hours to a couple of minutes. Workflows that would take up to four or five hours were reduced to taking 10 to 15 minutes.

It also definitely reduced the amount of human error to almost zero. 

UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath. Also, the robot capacity is phenomenal. They work as long and as much as you need them to and provide optimal performance.

Building automation with UiPath is easy and takes a small amount of time. It's really intuitive and doesn't require advanced development or any technical skills. It's easy for anyone to pick up and understand. Any lower-skill employee or developer can learn to use it quickly.

We would usually do a pilot project with a company and, afterward, transfer all the knowledge and capabilities to them so that they were able to develop things themselves. Especially with the UiPath Academy, which provides online courses, and the UiPath forums, everyone could learn how to use it. My clients had no problem picking it up after our first pilot project. The advanced developer courses help a new developer quickly learn how to use it.

There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance.

I would also like to see UiPath assist clients in scaling up their usage of the application because most of our clients had trouble expanding their usage into other departments. It was hard for them to calculate the exact value they were getting. Some of our clients were flying blind.

Some of our clients hadn't really seen enormous impact from implementing and using automation yet. They had just started, and they saw the value in it, but it was hard for them to expand or add more value to automations with UiPath.

I worked with UiPath from 2019 to 2022.

It can take their technical support some time to respond. And sometimes, the assigned staff doesn't have the right knowledge, but that doesn't happen often.

Neutral

The initial setup is straightforward. Our clients did ask for tips and tricks, but they didn't need a full consultation. They managed it themselves. It's really intuitive.

UiPath pricing is high and sometimes it's quite complicated as well, because there are loads of components and loads of product portfolios. It works, but it could be better. The pricing could be more attractive.

UiPath definitely speeds up digital transformation but whether it reduces the costs of doing so depends on a number of factors.

Over the years, UiPath has done a pretty good job of continuously improving its product by adding robot capacities and changing versions. In terms of features, they have everything covered, with AI features, data mining, process mining, and all that was done quite ahead of everybody else.

I would say that UiPath, as a company, was better in the past. Nowadays, I have less confidence in the company's situation, not that I don't think it's stable. And their ability to improve is a 10 out of 10.

My advice is to study your use cases and go to the UiPath Academy. You'll find everything you're looking for and there is a big community. UiPath is easy to use, but you have to understand your work processes thoroughly and not just depend on the application to help you.