UiPath Platform Reviews

My primary use case with UiPath is to automate workflows for processes in web-based applications, such as email and Excel automation. We also use it as a task or workflow management tool, capable of assigning tasks, checking on the status of tasks, and more.

Another thing that I have been doing with UiPath is replacing repetitive tasks performed within the organization. Automating such tasks makes the related process smoother and faster. 

We are using the UiPath automation cloud offering, which is a SaaS solution. One advantage to this type of environment is that we can get updates instantly. If it were an on-premises or hybrid model then the setup and maintenance take time, but this isn't the case with a SaaS model. This instant setup is what we needed because it made for a smooth transition from manual processes to automation. 

With respect to building automations, UiPath is a pretty straightforward platform. The major reason that we choose to implement UiPath is the interface that it provides, which boosts the usefulness of the entire platform. If we need assistance then there are many knowledge base documents available. There is also in-app help, which makes it very easy to understand and start using it.

I was able to learn how to use it within a week, which shows how easy it is. For example, it does not require a lot of coding. It's more of a drag-and-drop interface, making it easier to develop programs and automate processes.

UiPath enables us to implement end-to-end automation, and it has completely replaced the manual processes that we were using. This includes analyzing the process and implementing automation to collect the data. Data fetching is done using the robots that we create.

Since implementing UiPath, we have experienced better retention of our users. This is because we have been able to make our process much smoother, as well as quicker. Consequently, we have been able to deliver at a much faster pace. This has enhanced the customer experience and in turn, has improved customer satisfaction. Overall, we have seen an increase of about 30% in terms of user retention. This has translated to increasing revenue.

With respect to automating our processes, automation has reduced our manual efforts by more than 70%. This means that we are able to concentrate more on other aspects of our business. The business is growing because we are able to do things like work on our website, customer engagement, and customer relations.

UiPath has taken care of most of the backend work for us, which is a good bonus. It has reduced our investment in manpower by about 50% and decreased our overall output time by more than 70%.

Automation has definitely reduced the rate of human error when compared to our previous, manual processes. At this point, there is minimal to zero human error. I estimate that approximately one hundred percent of human error has been eliminated.

Implementing this product definitely helps speed the process of digital transformation, and reduces its cost as well. One of the goals of our organization is to completely digitize. We want to optimize everything so that employees can focus more on the customer relationship aspect, building more value for our brand. UiPath has definitely helped in improving the overall process.

Our digital transformation did not require any external support for third-party application software. It's an in-built process and we did not need anything extra.

The specific feature I like is folder organization, and it is in the Orchestrator tenant. This is very useful because it keeps all of my folders and data in a centralized tenant.

The menu options are easily accessible in the Orchestrator tenant, which is something that I like very much.

The UiPath Academy was pretty helpful for us in the initial stages. We were able to learn more about the software and what is there. They also provide courses and certifications, which assist with learning and getting employees up to speed.

It took only a week for me to completely get a handle on the software. Taking the initial training and certification courses is a hassle-free process. It is not difficult to induct somebody and have them start using the product.

The courses that they offer provide hands-on experience, and I think that it's a good initiative that they are taking on by doing so. It helps to ease the learning curve and allowed us to learn more about the world of automation.

UiPath has a user community that is very knowledgeable and friendly. Our peers in the UiPath community are able to dumb down responses to a beginner's level of experience, regardless of what queries we have put forth. Whatever we have wanted to do with RPA, they have been able to help. We now have a good level of comfort in terms of interacting with our peers in the community.

We have experience with other communities and have found that the discussions are generally at a higher level, which may be too difficult for a new person that is just starting out with the product.

Generally speaking, I like the features that I am using and I could not really say where improvement is needed in that respect.

The product could be made a little less glitchy. Specifically, when too many users are working at the same time, it hangs a little bit here and there.

In a future release, I would like to see drag-and-drop functionality in the robot creation process within Orchestrator. As of now, it is not available there. It would be helpful because from there, it is easy to create a process flow. Instead of switching between multiple menus and multiple tabs, we can do it from the Orchestrator or the main menu.

I have been using UiPath for approximately a year and a half.

I would rate the stability an eight out of ten. Sometimes, when the load is high or there are many users working at the same time, or when I'm working on different parts at the same time, it lags a little bit. There is a slight drop in performance.

Otherwise, it's very stable and secure software.

Using the automation cloud offering has meant that scaling up automations has been very smooth for us. We started out with between 40 and 50 users working on this particular tool, and now it's between 150 and 170 users.

There are two levels of roles; admin roles and user roles. The admin role is able to assign and approve tasks, using the task management module. Regular users are able to perform all of the other functions.

It is definitely a scalable solution, being cloud-based and SaaS. It is also very customizable. Customizability is the unique selling point (USP) for this particular product, given the number of customizations that are available and the number of features that can be added.

The technical support staff is brilliant. They are very knowledgeable and very quick when it comes to addressing our queries. They don't ask us to wait for long when we have a problem, and we normally have a resolution within hours.

There is also a community forum that helps us to deal with problems ourselves, without the dependence on the technical support team.

I would rate the technical support a ten out of ten.

We did not use another RPA solution prior to UiPath. Before this, we were doing everything manually.

I was not involved in the initial setup and deployment.

As we opted to implement the cloud-based model, the maintenance on our part is minimal. We just have to update the software from time to time. The amount of maintenance that we perform is not only easy but saves a lot of time for our IT team.

The team of people for maintenance consists of six or seven junior IT staff. They perform the updates and nothing more.

Using the automation cloud offering has helped to decrease our time to value. An example of where we saw the benefits of this solution was with an Excel automation that we created. This process involves an Excel worksheet that contains between 20,000 and 30,000 records. We had to manually search for particular records, and the process to approximately a week to complete. Now, with UiPath, the same process is completed within a couple of minutes. 

Once we signed up with UiPath, we instantly saw growth in our entire business. It was a win-win situation. 

The additional time has enabled our employees to focus on higher-value work, such as R&D, customer engagement, and improving our brand. It also has an effect on employees' satisfaction, specifically, mine.

A lot of time spent doing repetitive and redundant work is something that was irritating me a lot. Now that the automation is in place, I just have to set up the workflow. It has definitely increased my overall morale and satisfaction. 

One of the downsides to UiPath is the cost of the enterprise version. It is a little bit on the higher side.

UiPath's cloud offering is a centralized, all-in-one platform. It saves money because you don't have to invest as much in other software, and it's cheaper than some solutions because you don't have to maintain the platform or the database. However, because it's not cheap, the overall cost reduction is not drastic at first. Taking a holistic view, it does because overall, it will reduce costs.

There is also a Community Edition that can be used free of charge. This is an option for users that find the price to be high. One main differentiating factor with the Community Edition is the number of updates. There are fewer in the Community Edition.

Also, the support offered for the Community Edition is not as quick. People will not have a great user experience. However, it is important to remember that in terms of cost, the Enterprise Edition is a little bit pricey for small and medium-scale enterprises. 

About a month ago, we started using the AI functionality of the software to design robots and processes. At this point, we are looking to use AI for our internal applications.

One example is that we are working on security-related automation that triggers an alert when somebody inserts or removes an external hard disk from a system. Taking advantage of the AI capabilities has helped us to maintain a much safer work environment, in terms of data security.

The AI functionality has definitely enabled us to automate more processes. A lot of manual work and redundant work has been reduced. Also, the number of errors that we had occurring during our manual processes has been greatly reduced.

This solution has definitely helped to free up employee time. Tasks that used to take approximately a week, now take just 30 or 40 minutes. This is a lot of time saved, which allows us to concentrate more on other aspects of the business. For example, improved customer engagement has resulted in gathering more leads. Also, we have more time for R&D.

I estimate that we are saving approximately five hours per day, so 20 hours per week, per employee. In addition to the areas that we have more time to concentrate on, it has helped improve the value of our brand overall.

My advice for anybody who is looking into implementing this product is that it's a must. This is the go-to software that I would recommend for anybody looking to automate their business in a smooth and efficient manner.

Cost, of course, is something that has to be considered but if they can afford this solution then they should implement it. It has a wide variety of features and functionalities, which are market fit and market ready. 

I would rate this solution a nine out of ten.

My company's major use case for UiPath is to create automations for web and desktop applications. For example, we use it to automatically download content from another page or PDF. It's creating automatic programs to help us download data from the website or application.

For our organization, it has made our work a lot easier. Before UiPath, the tasks that we are automating were done manually and they were very time-consuming. Things were inefficient and many errors and bugs popped up. With the automation that UiPath has provided, the time required for those tasks has dropped significantly. A task that required four or five hours is down to 15 or 20 minutes, with zero or a minimal number of errors. That is one of the major impacts that UiPath has had. It has improved our overall efficiency.

The time we have saved can be invested in other aspects of our business, like lead generation or preparing the website. UiPath automation has saved us a solid amount of time.

Within a week of deployment, we were able to see results.

Another feature is the ease of creating programs with UiPath. Other RPA solutions are not that easy to use. Any person who is a beginner using this platform can learn it very easily. The deployment time and implementation time are greatly reduced when it comes to training our employees on this software. We are able to do our work much more quickly and efficiently with UiPath.

One thing that I personally like very much is the drag-and-drop capability in UiPath. I don't have a coding background. One of the major selling points of the solution is that it requires very minimal coding to create a program. It's very easy to drag and drop to create the required fields from the tool. That is one of the key and interesting features. The entire user interface and user experience is enhanced because of low-code and no-code abilities.

Other similar software solutions that involve coding take a lot of time because once you start coding there are errors that pop up. With the drag-and-drop feature there is nothing like that. It's instant. When you drag and drop you can see an immediate preview of what the output will look like. Work that would take two to three hours is done in 10 to 15 minutes, so that much amount of time is saved when creating a workflow.

Another feature is the Activities menu. It's a type of log system in which I am able to check what activities have happened. It keeps me updated.

The things that I use in UiPath are very comfortable for me and I find it very useful. I'm pretty satisfied with the current feature list. I don't think anything else is required.

There are two editions of UiPath. One is the free Community version and the other is the paid Enterprise version. I have used both. The feature updates in the Enterprise version are very regular and the support is quite fast. That's not replicated in the Community version. They could bring both versions to an equal level so that people who are just starting, with limited staff and a minimal budget, can use the entire feature list of UiPath in the Community version. 

Apart from that, in terms of the features and the simplicity of the product, it's on par with all the other top solutions out there.

I've been using UiPath for 15 or 16 months.

They do monthly product updates and, after an update, the system doesn't lag or crash. It's pretty stable for the updates that they provide. 

Until now, I haven't faced any bug, software, or performance issue with UiPath. It has been a smooth ride and I hope it continues like that.

I believe it is a scalable solution.

In our organization, it is deployed across multiple departments. Different departments use UiPath for different purposes. In our department there are 12 end-users of UiPath, but I'm not sure how many users there are in the other departments.

I don't think, in the near future, we plan to increase the number of users because, for our bandwidth, these people are using it concurrently. But when our business grows beyond a particular limit, obviously, the number of users will increase, but that won't be for another six or seven months.

For the Enterprise solution, the technical support is a 10 out of 10, but for the Community edition it's a six out of 10. It's not that quick with the Community edition. They respond after 48 hours when you raise an inquiry, but with the Enterprise edition, it's instant.

Positive

We didn't use a different solution. We took a manual approach before.

I wasn't part of the deployment, but since it's mostly a cloud-based product, I don't think maintenance is required. All the updates are over the air.

We have definitely seen a return on investment by using UiPath. We have saved a lot of time with it and that has ultimately resulted in our employees focusing their time on other important aspects of growing the business.

The main reason we went ahead with UiPath was the pricing. As I mentioned, they have a free version as well as the paid version. And the pricing of the paid version was not that high. It's low- to mid-level pricing. They maintain the pricing to cater to small and medium-level companies.

Aside from the standard licensing fee, there was an additional training fee but that was optional only. UiPath has its Academy where we could attend courses on how to use the software, but if you want additional training, you have to pay extra. We did that and took some additional training on UiPath to feel confident.

I don't use the machine learning and AI capabilities in UiPath because they require a little bit of coding, which I'm not very familiar with.

But one thing that I have personally taken out of my experience with the solutions is that people with less coding knowledge or with no coding background should definitely consider using UiPath. It reduces a lot of the dependencies needed to produce automations. In the past, people like me who are not from a coding background, had to be dependent on others, and a lot of manual work was required. But with UiPath, I get to do it myself. I'm not depending on anyone else. That way, there is no time constraint for me. That is the major piece of advice that I would give to people without a coding background: You have complete control and can get things done in your own time. It is much more efficient and simple.

Try the Community version as soon as possible and get used to the entire workflow of the product and then make a decision. It is pretty easy to understand the entire workflow. Play around with it and you will fall in love with the package.

All the features are very good. It's a cool application to use and it's one of the best out there in the marketplace.

We use it mainly for automating customer management processes and to speed up team collaboration. We use many different kinds of software, ranging from cloud services to legacy. We need our team to work between those applications and sometimes data has to be actioned. We were doing those processes manually and, as we grew our business, we realized robotic processes could intervene. We heard of UiPath, we tried it, and we were able to automate our process of working with the legacy system and other software.

We have a mix of attended and unattended processes. We are able to run some of our processes end-to-end, but some processes need moderation. We need someone to attend those processes to complete them.

Our invoicing system is a very old system but we cannot replace it right now. At the same time, we also have the latest cloud application for data analytics and manipulation. It is not possible for the legacy system to export data from that system. We use UiPath to extract and copy data from that old system and use it in our new system.

We have been able to automate the contracts portion of our business processes. Automating has saved us a lot of hours and given our team more freedom to be more creative and more productive. Overall, it has improved our business efficiency. It has increased our production capability. It has helped our business a lot.

It has saved our employees nearly 35 percent of their time so that they can work on other tasks. They have that much more time.

Attended automation is mostly used in our QA department and by certain parts of our marketing department. They include moderation by our supervisors and that has helped a lot. We are able to work efficiently with those processes.

We have been able to transform 25 percent of our processes to automation. That has created a lot of efficiency in our business. It has transformed our business to become more productive. That transformation did not require the purchase of expensive upgrades or IT support. We did not require any other software licenses.

And we have definitely seen cost savings because we are more efficient and we have more time to do more things. 

We have also been able to provide more reliable services because we have eliminated most of the human error that we used to have. Almost 90 percent of our errors have been eliminated.

It's quite easy to build Automations. They have plenty of resources. Furthermore, they have this new AI feature for process mining and task mining. It can record our manual processes and then it can suggest automations for them. Because of that feature, it's also relatively easy to implement UiPath for automation.

Some processes are very complex and very long, and sometimes it is very hard for a human to implement them manually. AI has enabled us to automatically solve those processes that would not have been doable by a human. It has given more meaningful information to our business and services.

When we have difficulty knowing what features are most applicable and how to apply features to particular processes, or how to solve specific problems regarding automation, we find answers thanks to a lot of the senior people in the UiPath community. They are really supportive when we are implementing automation in our business. 

Some of our employees also use MacBook devices for their daily work, mostly for high-graphic projects. UiPath doesn't have a complex set of features for OS X systems. If they could add more complex features for MacBooks, that would be good.

Also, it is quite slow sometimes when running very heavy and complex processes. It would help if they could improve their base speed.

I have been using UiPath for a little over two years now.

So far it has been very stable.

The support is good, very active and reliable. No problems so far.

Positive

We have been using UiPath for two years. When we see our financial results for the last five years, we have not seen that much increase in our business because there are other factors involved.

But we were able to automate our processes and be more productive in those last two years. We have many applications and projects going on. I think we will also see a financial increase in a couple of more years.

The pricing is transparent, and the best part is that they have the Community version, so there isn't anything to hide. You can try the cloud version. They offer plenty of time, two months, for a trial. There are other pricing models that are good. We have not used all of their services, but we have UiPath Studio and that has good, fair pricing.

We were considering Automation Anywhere and software from IBM, but we found that UiPath fits our needs better.

It was really fast and easy to get started with the UiPath. They had a Community version that I could just sign up for, download, and start using. There were plenty of resources online, on YouTube, to learn and implement it. Also, the community was active. The other RPA software was not like that. You had to phone, request a demo, and the way they worked was quite hard. We found it very flexible to use UIPath.

We are an auditing firm who has a certain level of tasks that are open for automating. These are complete steps, which can be performed by anyone, standardized, and do not involve any human intelligence. These are just basic human tasks. It is a long process, where in-between there are certain validation and verification steps as well as certain steps that involve a lot of documentation to go through. The organization is targeting all these tasks, which are completely static and can be automated, so they can get rid of them. Then, employees can work on something more useful as well as more productivity-oriented tasks.

Currently, I am dealing with our internal COE, providing RPA solutions to internal and external clients. UiPath is a driving force in our COE.

It is on-prem. There are a couple of discussions going around upgrading UiPath because there has been so much advancement with the solution.

Document Understanding was a game-changer. One of our clients has manual billing that needs to be processed. With the help of Document Understanding and UiPath Action Center, we created an excellent workflow for our client. It also gives us better accuracy. Now, there are hardly any exceptions in the client's billing documents that are being processed.

In my previous role, I presented some clients the end-to-end installation design of UiPath, e.g., building a PDD using Task Capture, going to UiPath Studio to build the actual solution, and then later going to post-production Insights. 

UiPath has helped to minimize our on-prem footprint. Most organizations prefer on-prem because it reduces the risk of compliance issues.

Attended robots have been very beneficial for our users. UiPath saves one robot for every user. We have a couple of clients who are using attended automation for their day-to-day tasks.

From an organizational point of view, the most used feature is Orchestrator because that is how we manage more than 100 users. When there are more than 100 users, it is important, and probably better, to have some place to manage them. Orchestrator is doing that for us very well. 

The most exciting new feature is UiPath Apps. I have explored it in-depth to get a better understanding. I think this product will be a game-changer for my organization as well as for my clients. It will revolutionize the way that we are providing licensing and proper access to a user. It also revolutionizes the way people are using it. Everything will be on the cloud, which I think is the most interesting feature of UiPath Apps.

UiPath Apps will definitely help to reduce the workload of our IT department by enabling end users to create apps. If you are creating an app and sharing it over the cloud, that removes the dependency of having UiPath installed with the correct version as well as Internet connectivity. Or, you might have a global server in the background that is not functioning very well. There are multiple issues related to connectivity of the UiPath robot when deploying it on a user's machine. 

If you are giving access to a group of users and adding Azure container or any other container provided by UiPath, then this reduces 10 to 15 hours of work from the IT or support guys who are manually doing all these things by themselves. Not every user must have the new step of getting the UiPath license and software installed, it is really static. You are eliminating that task completely by having UiPath Apps on the cloud. This is definitely convenient for users to use.

We are not using UiPath Apps in my current organization. About two to three months ago, I created UiPath when I was at TCS. It was there that we demonstrated the power of UiPath Apps versus normal, conventional methods. It reduced our work through scalability. It helped us to easily scale and was more convenient, because giving new or temporary access can be a pain. 

It is very easy to share UiPath Apps. When you want to start or remove it, you can do it with a simple click within the cloud. It is not that complicated. Also, the usage is better in UiPath Apps compared to the conventional UiPath robot. In UiPath Assistant, you can access the portal and simply run it over there. Therefore, you will not have a problem with the background functioning of the UiPath robot or even connectivity issues. Scalability and ease of use are favorable for users when they are using UiPath Apps.

Recently, I have been exploring Automation Hub. Its idea to pipeline a feature will be very useful for our guys managing RPA products on a large scale. 

When it comes to debugging, there is some improvement needed for UiPath compared to other RPA tools. There are features to edit the workflow or content of the automation file while we are debugging. For example, we have 10,000 lines of code that we have integrated by 10 different users. So, there is one integrated code and you are debugging it. After some time, you might find a line which is not an error. You may have forgotten to remove it or change the value to your desired criteria. It is really a pain to stop the entire debug session and just edit it, then start again at zero. It will do the same steps again just to reach that level or step where you were actually stuck previously. Whereas, in different automation tools, whether you are on the findings step or in-between a debug session, you can actually edit that information. This is good because sometimes the developer also forgets to add or remove certain values in-between a long code. I think this should be improved in UiPath. This should already be in consideration because I have been in touch with UiPath a couple of times because of this.

My current company is currently looking at the end-to-end solution. However, Insights and Task Capture are major concerns. Task Capture will give you a skeleton of the PDD, then you have to edit it. The skeleton is only there for simple automation, and we have complex scenarios. It is so complicated that the PDD generation using Task Capture will not give you even 20% of the output. While Task Capture is something promising, people are looking at it with greater expectations than it provides. People are not using Task Capture or Insight because of their limitations. These features could use improvements and enhancements.

I have been using UiPath for three years. I recently switched companies. I worked with Capgemini and TCS prior to this company, where I was in their COEs and providing solutions to clients. This is the first time that I have been on a project for PwC. Since the start of 2018, I have worked mainly in COEs and have interacted with around 30 clients up until now.

PwC, as a firm, has been using this technology for four to five years.

I have been using UiPath on a different powerful system that has high-end RAM. Sometimes, it crashes due to the use of multiple components at once. For example, when I was using Druid with data service and another UiPath product. Developing was quite easy. However, when debugging, sometimes it would freeze. I don't know whether it was because of my system and its compatibility, my system's configuration, or the fact that we were using so many high-end tools and products at once. 

The robustness of the tool, when it comes to using high-end products, is something that I am currently exploring. This is something that is currently a bit of concern for other developers as well. I have been interacting with a lot of developers around the globe. As a part of that, I tend to share my experiences. They have shared that it will sometimes freeze, even with simple automation. Because we are using new features or products all at once, it freezes. I think this should not be the case. If you are using long, heavy code, and it gets frozen at one point, I can understand that. However, 10 simple lines of code, while using three or four products at once, is getting frozen. That should be taken care of or improved.

To troubleshoot the system crashing, we contacted UiPath. They were kind enough to reply and have a discussion. They are working on this and trying to make it more convenient so future releases will solve this problem.

As a part of a COE, we get clients who expect us to present the entire proof of concept as well as a PPT or presentation. For example, why they need to go with UiPath, what are the advantages/disadvantages, if any, and why we should not go with another tool or solution as a whole, not just RPA. The main point for us when presenting UiPath is the ease of usability and scalability. We don't need major infrastructure changes, just two or three URLs to be widely fitted. Then, they need to decide if they want unattended or attended robots. The scalability is the major driving force which excites our clients and us, because there isn't a need to have media-heavy software or heavy processes changes.

Clients don't want every user in their organization who joins to have a long process to get through the start up. Automation Cloud is something they were very much interested in exploring because of the scalability. They find it very easy to use and scale, because not all the clients have a certain set of users using robots. 

I have seen user usage explode from zero to a bigger audience of 22 users.

UiPath is used extensively in my current organization on a large scale. There is also a plan to scale it to more users.

PwC has their internal teams providing a "help center" sort of infrastructure to them. If there was a need for any help, or some basic doubt, it is solved internally. PwC's internal help center exists already. However, for major issues, we reach out to UiPath, as a customer, so that we can receive a response and clarity on issues.

The technical support is really great. I have been in touch with all sorts of UiPath support because I was in the COE and our clients were completely global until my latest assignment. I think UiPath India, France, Belgium, and Canada are timely. They provide a very precise support experience. They were kind enough to let us know the actual reason, because just saying that it is a bug is not something that we can comfortably accept or digest. Also, they have been kind enough to follow back up on updates and bugs that we have reported.

As a whole, I have reported more than 25 bugs across all their products. They were kind enough to reach out to the same forum where we raised the ticket. They were kind enough to reply that these are the updates that they will roll out in the next version. It is good to have this interaction as well as a heads-up regarding your bug reports. I think the technical support is on the mark and doing their job really well.

The learning tools and support are really great. They have the most engaging forum across the globe, compared to other RPA tools. The learning and engagement are really up to the mark. That also brings confidence to our clients and us. We are a part of their global community forum, which is a benefit for us. 

Their marketplace has grown tenfold in the last year. It is because of the developer's involvement as well as involvement from people in the community. UiPath is creating their own statements and usable components, which adds value to our presentation. The tool is growing, and developers and community members are growing with them. 

My previous companies migrated from other RPA solutions, like Automation Anywhere, Blue Prism, and NICE Robotic Automation, to UiPath because of the value of its features and the quality of the overall solution. I migrated my clients from those companies so they could have a better ROI and reduce the cost of maintenance. We also migrated from scheduling tools, like AutoSys, to provide better accuracy and ease of use.

My current company was not previously using an RPA solution.

The initial setup and implementation are standard, simple, and user-friendly. UiPath just requires basic adjustment, then it is plug and play. It is very easy for everyone to understand, e.g., non-technical clients can understand what has been changed.

If the deployment is done properly, you will see better data accuracy with UiPath than manual entry. If the deployment is done by someone without much experience, it will affect the quality of the solution due to bad coding. You can't just leave it to the tool.

Using Automation Cloud makes it easier to deploy.

It takes almost two weeks for us to implement from scratch because we must understand the client's infrastructure, create a solution design, and then present it to them.

We present our clients with a PoC, including a document that justifies the work and costs. We also give them a standard robot that we created for demo purposes. This way, they can visualize how it will be implemented and mapped in their organization.

For deployment, one or two people are sufficient: one from an infrastructure background and another from a technical background. Sometimes, it is complex or hard to understand the client's needs when it comes to the deployment of Azure, Nvidia, or AWS servers on their VPN connection.

The amount of staff needed for maintenance depends on the size of the solution, e.g., the bigger solutions will need more people. However, the maintenance and support activities can also be automated and that reduces the need for support and maintenance. Three or four support team members are enough with the help of a robot.

The last ROI calculation that we did for a client showed that they saved 25% of their time by automating a manual task with an unattended robot for a single machine.

Overall, the cost remains the same to the client and us, when using Automation Cloud, because of the amount of money spent on the cloud migration and cloud usage.

At my previous company, in the best scenario, we removed almost 200 hours per month of client usage, making it automated with almost zero errors. So, about 32 employees were freed up from their work per month, and now there are only two. This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit.

UiPath has been useful for improving employee satisfaction. Employees are now spending time on more value-add work instead of something static, whether it is boring or hectic, that they have been working on for ages. This gives employees a sense of advancement.

I would rate the pricing as seven out of 10, where 10 is the most expensive. The pricing increased with the latest release. It used to be cheap. Now, it is expensive. However, it does come with supported features, which almost justify its cost.

Building automations is very easy. I have used multiple RPA tools. Developing automation with UiPath is very convenient compared to other tools. 

Development is very easy. I have been exploring certain markets based on the marketplace component and its native integrations with ServicesNow for the chatbot. I think development is where UiPath stands out as a winner compared to other tools because starting to automate is very easy.

Compared to other RPA tools, UiPath is leading with new feature additions every quarter. Obviously, all the new features will not be incorporated into the solution or be helpful for the client. We see the organization putting in efforts to grow at a rapid pace, including ML, scaling, and everything on the cloud, like data servers. UiPath gives us the confidence to present a tool that can be relied on because it is constantly growing. It constantly has certain new features added which can be beneficial.

With UiPath, not everyone needs to understand the code, which is great. This makes it superior over other tools because it is easy to understand. This contributes to profits because clients prefer UiPath over something else because they have more confidence using it.

Blue Prism has the ability to edit in the middle of a debug. As far as I have explored, Blue Prism is leading on the debugging front and stands out against UiPath. Debugging in Blue Prism gives users a lot of usability to edit the workflow. This makes it easier for developers to run things once and get things done. Otherwise, debugging multiple times can sometimes be a pain.

People migrate to NICE Robotic Automation because they were having difficulty maintaining their software with a limited number of staff. 

It is easier to become more proficient with UiPath than other RPA tools, especially Blue Prism. Training can be done at almost no cost.

I would suggest automating a policy that is not a requirement and follows a process. As an RPA user, it is your responsibility to get things done in an efficient way. If a user is doing A, B, C, D, it might not be required that the robot do the same thing. There might be a shorthand that can take you from A to D directly using the robot. For example, it can go directly to a page and not have to click 10 things like a human.

If you use it properly and consciously, it can increase accuracy and reduce error. If you don't, then it will be the other way around.

As features are concerned, it is reasonably priced compared to any other heavyweight tools in the market.

It is beneficial that there is a SaaS option because this offers a diversified cloud environment. If we expand and explore more cloud options, then having a SaaS solution for UiPath will be beneficial for us. Right now, SaaS comes with a certain amount of compliance issues for my company. 

UiPath AI Center is very useful. I think it is a game-changer when it comes to better usage. However, I haven't had much of a chance to explore it on an enterprise level. Not many clients are using it because of the exposure risk. Once a lot of developers start exploring and developing on it, then more companies will have the confidence to say, "Yes, we can push to that," which will increase the usage of UiPath AI Center.

Everything on the UIPath Cloud is a template. It is just a starting point. You have to dig into it and do more exploration to make it better.

Using Automation Cloud would be very beneficial for us, as a COE, because we are getting rid of the mundane tasks of infrastructure, maintenance, and upgrades, which we do not think are our primary job.

Biggest lesson learnt: UiPath has the fastest growing community with the quickest learning tools. It is easy to automate. It requires basic understanding and effort to get started. 

I would rate UiPath as 9.5 out of 10. I have concerns about the debugging capability, where if I need to edit something while debugging, I can't do it right away without stopping the process.

I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production.

UiPath helped us realize some cost savings by eliminating several FTEs. 
UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

I have used UiPath for eight years. 

I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

Neutral

My firm uses two or three tools, but most of our bots in production use UiPath. 

I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

I rate UiPath eight out of 10. 

Currently, we use UiPath in multiple types of use cases and build innovations for our clients to improve their system operations. We don't plan to implement AI in our automations in the near future. We're interested in that market, but it's a long journey, and it's a little advanced for us right now.

UiPath is helping our organization with its environmental, social, and governance automation space. Though it's currently at a beginner stage, it is progressing, and we expect to see improvements. UiPath has helped us free up staff for other projects. We have engaged our employees in working with UiPath through presentations. 

UiPath's integration features are highly valuable to us. We are able to achieve a lot with them.

For the moment, I don't see any explicit areas for improvement. However, having UiPath come up with unique features or advancements would be beneficial.

I have used UiPath for five years.

I don't see any drawbacks because our content is not down over time. We keep it updated consistently.

As our environment has grown, I haven’t encountered any specific issues or limitations.

I rate UiPath support nine out of 10. It's great, but sometimes we see delays. We ask a question, and they have to get back to us later with an answer. Otherwise, I don't see any drawbacks.

Positive

We previously tried out another automation app, but it didn't meet our expectations for handling exceptions and managing complex workflows.

Deploying UiPath was straightforward.

UiPath is the best tool, but the price is challenging from a management perspective. The cost-benefit equation might not work out favorably for some smaller organizations.

I rate UiPath 10 out of 10.

We use UiPath for backend office automation and website integration. 

UiPath increases the dependability of our operations team and simplifies the coding process for novice developers.  It has freed up your staff time to work on other projects.

It's easy to automate rote tasks with UiPath. 

UiPath Studio could offer alternative coding methods. You could invoke the code with VB or C#, but I'm unfamiliar with either of those languages, and I don't have time to explore them. 

I have used UiPath for a little over a year.

My impression of the stability of UiPath is decent.

The scalability performance is yet to be fully assessed as the environment grows.

The documentation is not impressive, warranting a rating of five out of 10. It is neither bad nor great.

Neutral

I did not use a different solution before UiPath. The acquisition happened before my time.

I do not know of any alternate solutions evaluated as the acquisition was before my time.

I rate UiPath five out of 10. 

We use UiPath for our accounts receivable and accounts payable. We are a wood company that uses it primarily for customer care and finance.

UiPath helps us to reduce human error and eliminate some repetitive tasks involved in processing invoices, so our employees can focus on critical work. We have been able to assign users to different tasks. These tasks are done faster with fewer errors, and our customers our happier. 

The task recording is awesome. I love being able to see the processes and find out the issues a lot better.

I can't really say about the pricing and licensing.

I rate UiPath nine out of 10.

Our use cases for UiPath AI and automation are diverse and cover a number of functional areas within our business. We are doing everything from building simple to medium to complex RPAs. 

We have started utilizing communication mining and have a unique use case leveraging document understanding. Essentially, we are getting our feet wet across the board.

UiPath has allowed us to free up time for our employees so that they can engage in more value-added activities. Although cost has not been a significant driver, we focus on being more efficient and consistent throughout the organization. 

It has enhanced the overall experience for our stakeholders, including employees and customers, by streamlining processes and improving engagement.

Document understanding has been immensely valuable due to the breadth and depth of its application. Additionally, the potential of Generative AI is expected to drive significant value.

Since we are still in the early stages of using UiPath, identifying areas for improvement is challenging. We anticipate that some aspects may emerge as time progresses.

We have been using UiPath for close to a year, approximately ten months.

The solution has been stable so far.

UiPath has proven to be scalable.

We have received excellent customer service and support from UiPath. We have a good Technical Account Manager (TAM) and a strong relationship with the team managing our account.

Positive

We previously used Power Automate and other solutions. Most automation has transitioned to UiPath. We switched due to the fact that UiPath offers a broader range of functionalities and addresses our speed-to-delivery challenges.

The initial setup of UiPath was straightforward, thanks to a good partner.

We have been using an implementation partner, and they have been great so far.

While we have not yet achieved the ROI we expect, we are on target to do so. There have been some instances of ROI, although we are still in the infancy stages.

Typically, pricing is reflective of the value provided. While more value for less cost would be preferred, we do not focus extensively on costs.

We evaluated other options before choosing UiPath. It seemed best in class and fit our needs after due diligence.

I would rate UiPath a nine out of ten.

My client is a bank, and we create bots for them. They had processes that their employees used to do manually. They gave them to us to mimic the actions that they did. We automated those processes.

UiPath has increased the net worth of our organization. From UiPath, our organization has gained much more than expected.

UiPath improves the workflow. When we automate the processes, they go into the bank environment where they are used by all the employees from all the regions or states.

UiPath enables us to implement end-to-end automation. It is very easy to build automation using UiPath.

UiPath improves efficiency. The last project I worked on had 1,200 people working on the process. We automated that process, and with automation, 1,200 people have been eliminated directly.

I have not used UiPath's AI functionality but my team has. It makes it easy to automate processes that are more complex or involved.

UiPath has not saved us costs. When we use AI Fabric, we have to implement it additionally to the production environment, and it costs more.

UiPath has reduced human error by about 70%.

UiPath has freed up employees' time. The time saved depends on the process. If a person is doing the same process the whole day and we automate that, he has the whole time for other activities.

The Excel activities are valuable. We can do browser automation through other sites or tools, but for Excel, using tools or options like Selenium or JavaScript is quite complicated because we have to import the file from the JSQL or other things, whereas, in UiPath, we get direct activities. We can directly perform the operations by using the activities. We can directly apply logic to it, and that is how UiPath makes Excel automation easy. This is why I like it.

We have been getting positive outcomes from the UiPath Community. Whenever I have any questions, I go directly to the UiPath Community. Most times, we get the answer from there.

Currently, we have to additionally implement UiPath Fabric. It would be easier if it is already integrated with UiPath rather than having to add it. We have to take the dependencies by searching them. We should be able to go for the default ones.

Its stability also needs improvement.

It has been approximately one and a half years.

The stability needs to be improved. The UiPath selector is consistently failing.

It is a scalable product. We have about 150 users using the solution. It is being used in multiple departments.

Technical support is much needed. It has to be there. 

Our team has used UiPath Academy and UiPath Community. Whenever we get stuck while building the solutions, we most often get a solution from there. It is quite efficient.

Positive

I have used Selenium. In Selenium, we write scripts. We use the Java language for automation. We have to write the code, which makes it more complex, whereas, with UiPath, we can use direct activities, which makes it easier to understand and write the code.

We work in the cloud. Its deployment is easier. For the older versions, it was quite difficult, but with the upgraded version, it is quite easy.

It takes five to ten minutes, depending on how many bots you want to implement. If you want to implement one, you can directly do it in ten minutes.

One person is enough for the deployment. For maintaining the bots, we have a team because the developers and users do not have access to the production environment.

We have seen a 100% ROI.

The price of UiPath is comparatively higher than Selenium. Selenium is a free tool, and UiPath is quite expensive. 

Some organizations make automation costlier than it has to be. They use UiPath, and while selling the products, they make it more costly. It depends on the organization.

Freshers can learn UiPath. They will get knowledge about logic building. 

I would recommend UiPath to others. I would rate UiPath an eight out of ten.