UiPath Platform Reviews

My use cases are as a QA engineer. I mainly test automations that have already been built. I'm not part of the development side. We started small and some of the business processes we have used it for include onboarding, document processing, and payer processing. Our company is involved with healthcare and we're trying to grow the help we can give our healthcare workers.

We've gone through a lot of leadership and backend changes recently. UiPath has enabled us to provide quick turnarounds, as opposed to having to do full-stack development to do end-to-end automation. It's given us quick ROI with quick wins.

In terms of using automation for a good cause, we are primarily a primary-care-physician company. We are helping less fortunate elderly people. We provide a lot of insurance benefits, so our work is mainly helping healthcare to be less expensive. Automation is allowing us to go through hyper-growth. It gives us the opportunity to get more seniors into our centers and have that affordable, great health service that we provide.

So far, we've only focused on UiPath Studio and the Orchestrator piece. It's been great and we are looking to expand it to the digital assistant platform soon.

The UiPath community has been great. There are a lot of great mentorships, a lot of forums, and a lot of people who are very interested in growing the community. It's been very nice to work with them. Anybody who is in UiPath has been an amazing partner for us.

We have also used UiPath's Academy courses and we have two members who are now UiPath Certified. It's a very easy training course to follow. It's low code and comes with a lot of resources and a lot of forum assistance. It enables people to learn without feeling the pressure of having to figure it out on their own.

My company has been involved with UiPath for over three years. I switched to the team that is using it about a year and a half ago.

As the platform grows, it's becoming a one-stop solution, but it also becomes difficult to integrate with your pre-existing IT solutions. It kind of lives in its own little bubble. Within that bubble, it has been self-sufficient and very reliable. We don't have issues with the bubble. It's a matter of integrating it with the rest of what we already use and are accustomed to.

We have it on-premises, but we know that we can grow our servers, and the Orchestrator has been amazing. So scalability is not an issue for us yet. But if we get into more hyper-growth, we might have to move onto the cloud. We've seen a lot of support for that, so I don't think there's going to be a concern.

I haven't had to reach out to their technical support or work with them. But during the research that I needed to do, looking at the forums was great. The website, the documentation, and the forums have been super easy to use.

We already have positive ROI. We're in hyper-growth and management wants to see hyper-growth ROI as well. It's meeting that expectation now.

We mainly look at how many hours it takes to do a manual process, and how many transactions there are in that process. If it's something that is going to require us to continually hire people to do it, so that we can keep growing, it becomes one of our main targets for automation.

An area for improvement comes down to licensing. We need to sell UiPath to our company first and the biggest hurdle is: How do we convince the company that this is going to add more value? We see a lot of potential for adding more technology to what we do, but it comes with the price of adding new licenses and seeing if that's going to add value to the company.

If we could have more of a trial period, since we're already licensed with Studio, and go through a trial period for key applications to see if they can benefit us, that would be helpful.

The pricing is more of a topic for our C-level and there is a little bit of pushback on the pricing. I think the pricing is fair, based on the ROI that we have already provided with some quick wins. But when it comes to moving into the other applications, that's where there is some pushback. That's where the concern comes in.

Definitely look at it, not just as a tool but as a change to your company. Your company has to be willing to adopt automation and not just for solving one problem. It needs to be, "We want to fix business solutions overall."

It's a 10 out of 10 because of how easy it is to adapt and grow into it. The challenge is due to the fact that I am at a low level in the QA world. Pitching it to the C-level has been the only kind of pushback I've had. But personally, my own experience working with the application is that it has been one of my favorite technologies to work with so far.

We provide RPA solutions to different companies in FinTech, finance, and other fields. We are mainly working on their recently launched product called UiPath Apps, and I'm designing apps with UiPath Apps.

I'm not from an IT background, but I'm still able to do development by using UiPath because of their minimum coding approach. They have a drag-and-drop facility. You just need to create the logic. You just need to imagine the data workflow, and then without using any code, you just create a workflow in UiPath Studio, and it'll start working.

It has been helpful in automating repetitive tasks and invoice processing. We are getting very good results, and we are continuously improving the processes in our office.

We are able to remove all repetitive tasks. We are using RPA for HR, salary generation, interview process, appointment, etc. We are using RPA everywhere. We are in the top five just because of RPA. It's very important for us.

UiPath Apps has increased the number of automations we create while reducing the time it takes to create them. We have saved approximately 30 minutes because with the use of UiPath Apps, we are not going to open any browser, and we are directly launching our processes by using UiPath App. There is no third-party integration. That's why the process is quite fast.

We have some automations that require collaboration between the robot and humans. The representative sitting in front of the system is now free for other work. The repetitive tasks are done by the robots. If there is any error in the workflow, the robot sends a message to a representative. The representative only needs to get involved when there is an issue, and the robot will start again. So, most of the time, our representatives are free for other work, and most of the work is done by the robot. It has reduced 50% to 60% of day-to-day office work. People have a lot more time to do other important tasks.

Our AI department with 20 to 25 members uses its AI functionality, which has enabled us to automate more processes. With the help of AI, we are able to do more complex automation. We are also able to process unstructured data.

It speeds up digital transformation and reduces the cost of digital transformation without requiring expensive or complex application upgrades, or IT application support. It's all included in the same price.

It has definitely reduced human error. We are now able to improvise our document understanding. We are also able to read handwriting with 90% to 95% accuracy. There is no intervention of humans in the onboarding process, and HR is now free for other work. The joining process, appointment letters, document verification, and other things are automated. Previously, just the document verification would take an hour for a single employee. They're now using their free time to upscale and broaden our company's business. They can take on extra work or projects during their office time.

It has been quite good in terms of employee satisfaction. We have a rating of 4.8 out of 5 in terms of employee satisfaction.

It has reduced the costs of our automation operations by 5% to 8%. It's not much because there are very few people involved in the HR department for the onboarding process.

It has saved costs. The organization is able to reduce the number of non-skilled people. That's quite impressive. They are saving a lot. They are hiring only skilled people. Previously, they needed four to five people for all the repetitive tasks, and now, a single person can do that work.

Their AI center is quite good. It provides a very efficient way to work.

UiPath Apps is a recently launched app by UiPath. It has lots of great features, such as direct integration of data in their UIs. It's very easy to display the required data, and the integration of the processes is also easy. It's easy to integrate the processes or workflows designed in the Studio with UiPath Apps. You don't need any coding or complex scripts behind this.

We are using the UiPath Academy. We are doing some on-premises training and online training to give the intro about RPA to our employees. UiPath Academy is completely free. The idea of role-based learning is very impressive and effective. If you are a developer, you just go and click on role-based learning. You will get all the data in a format required by a developer to learn and get to things.

The UiPath community is quite impressive. We get the answers within minutes or seconds. It depends upon how to post or publish on the committee forum. When I compare it to other industries, the UiPath community is categorized according to the technology. They have every category. For the UiPath App part, they only have the UiPath App experts. Similarly, in the Studio part, they have only studio experts. The UiPath people are already available in the forum. If you didn't get your answer, you will get the answer from the company itself.

I have been working on UiPath Apps for the last six months, and there are a few things to improve. The tables are not working properly. There are issues with the table display and the filter function in the tables. There is also an alignment issue. You can't edit the alignment of buttons.

There is also a lack of tutorials. They have a lot more functions, but there aren't enough tutorials to know how to use all the functions. They have free training in UiPath Academy, which is good, but the way of training is not impressive. They're using the textual format. They are providing lots of documents to read. It would be more effective if they were in video format. It takes more time to read and understand the content in text format.

It has been four years. 

It's completely scalable. We have approximately 150 users. We are mainly a UiPath organization, and it's being used daily. Our company started in 2017 or 2018, and we are only providing the RPA solution. In the last five years, we are one of the growing industries in India. We are in the top five companies in India in RPA.

I would rate them a 10 out of 10. Even their software developers are ready to take the questions. Many times, I've also talked to the developers from UiPath about our doubts and problems.

Positive

I have worked with Automation Anywhere. I switched because of the ease and less complexity of UiPath. It's easy to use and easy to install.

I have also tried Blue Prism. Blue Prism is more complex. It's even more complex than Automation Anywhere.

It's simple. It's a one-click installation. It takes a few minutes or even seconds.

It can be deployed by a single employee. The solution architect can deploy it.

Before searching anywhere else, just go for the UiPath Academy training. You will get all the things there. After finishing the training, you can switch to YouTube and other resources. The UiPath Academy is sufficient to teach you about any launched product.

I would rate UiPath a 10 out of 10.

Our company is in the dairy industry and uses the solution for automating 25 processes. 

We started with financial items such as utility invoices, vendor invoices, accounts payable, and accounts receivable. 

We are also simplifying the processes for creating recipes and food manufacturing. 

For example, we were able to use machine learning to read invoices for utilities at all of our factories and from 50 dairy vendors. All the invoices look different and AI is able to recognize where important data is located. The AI technology is amazing and we use it for three of our biggest processes. 

We estimate that the solution has saved us 10,000 hours per year. We only have three developers who are dedicated to the solution but have netted huge time savings. 

In total, since implementing the solution we have saved 19,000 hours across 25 processes. We are very happy with the results and will continue to expand. 

The solution's AI technology and machine learning models are huge for our company and the biggest contributor to saving time because we teach the model to read invoices. 

We are above a 97% success rate on all transactions. Our company is growing, but we are not increasing staff because robotics allow us to keep up with work flow.  

We use the solution to keep up with demand. Our staff is relieved and happy because robotics handles small but tedious items, allowing staff to free up their schedules and focus on more important things. We used to have to beg for projects but now staff ask us to help. 

The solution's OCR engine is lagging behind Power Automate a bit. 

It would be nice to have a knowledge base for C# that includes scenarios specific to the solution. 

I have been using the solution for one year. 

The solution is stable with no problems. 

The solution is scalable and depends on the speed of development. 

Technical support is good and has been able to solve issues any time I contact them. There might be a bit of back and forth with support emails, but all problems get resolved. 

The solution's community and forums are important and very helpful. I can reach out at any time to get answers. Everyone I have communicated with in the forums has been great. 

I rate technical support an eight out of ten. 

Positive

I was an intern on the company's data management team and was looking for ways to automate my own job out of curiosity.

I started with Power Automate and created a process to show my boss. He indicated that the company was already exploring AI and asked me to create the process again using the solution so I could compare the two. 

The solution was code based and more complicated than Power Automate so I took advanced and fundamentals courses on my own time. There is a learning curve because the solution uses DB strings and C#. But in a few months, I was building automations and ERFs on the citizen developer platform.

The advantage of Power Automate is its ease and simplicity but it is mostly meant for their Office software. 

The solution is more difficult to learn but is extensive and capable of more because it is able to interact with websites and UI elements themselves.

The solution was already in place when I joined the team. 

I do not know pricing but the solution uses a licensing model. We have three licenses to manage 25 processes. 

The solution is the only one our company has ever used.

The solution has been in place for five years and has expanded across seven different departments. Three licenses are in place to manage 25 processes.

The Academy's courses are used when onboarding new staff to ensure self-sufficiency with the solution.

There are many packages available that are extensive, including the community package. Look at the functionality because it is possible to automate any process that is repeatable. 

You can interact with any broker not just Excel or SQL. The options are wide open. 

I rate the solution a nine out of ten. 

I'm the lead robotics engineer in my organization, and we are involved in marketing and research for new technologies such as mobile phones and laptops. We are an organization with 219 employees and started using UiPath for laptop marketing and advertisement for our customers.

Our clients have different requirements and strategies, and we build software robots tailored to their needs. A customer can send an email with attached PPTs, Excel sheets, PDFs, and images, and the bot can extract all the data and express it in the required format. This is uploaded as an article onto our website, and on our platform, so the marketing, advertising, and technology solutions specs are taken care of without any human intervention or involvement. We designed 39 robots for the same number of clients.

Our second use case is for invoicing; customers share checks for payments with us via email, and we have bots to extract that data and input it into our SAP ERP system, which is fantastic. The RPA automates billing on the financial side of our organization. 

We use the solution across 17 locations with servers managed centrally from our main office, connected using the UiPath Orchestrator. We have 19 licenses but only use 17 currently. We don't have more than seven end users as this is purely a tool for internal use; our customers don't have access.

UiPath's OCR enables data processing of handwriting, which in turn allows us to automate elements of the billing process from incoming customer checks, which is a fantastic feature for us.

Document Understanding is an excellent feature; it's very easy to use and provides the required data in a structured format.

The solution has excellent integration with third-party tools. 

We use ServiceNow, which is connected to UiPath, and they have fantastic integration. Therefore, we have calculated our time savings to be approximately 91,000 hours in the current year. Automation is a critical time-saving solution for us. 

The UiPath Academy courses could be improved, there are many courses, and some are more useful than others. I would also like to see improvements in course categorization to make it easier for newcomers to learn the solution.

Customer support could also be improved; they are very knowledgeable and helpful but hard to reach, and there are delays in getting to them.

We encountered some difficulties on the OCR side, and I requested new features and capabilities to address these. This may be an oversight on my part, but I would say some aspects of the OCR data extraction process can be improved. OCR and screen scraping are the only data extraction methods which isn't good for redundancy. I want more options in this regard, so this is another area with room for improvement.

We have been using the solution for nearly three years. 

The solution is stable; we didn't have any downtime outside of updating our environment. 

The solution is very scalable, and many managed packages are available to make that easier, as well as the drag-and-drop functionality.

We plan to increase our usage and are in touch with the UiPath sales team to discuss purchasing new licenses. We have around 60 new customers and need to upscale the solution to accommodate them.

The customer support team's expertise is impressive; they're very expert. However, raising a ticket is complex, and there can be significant delays, which isn't ideal when waiting for a fix. There is no clear route to contact UiPath, and this information isn't shared with new customers. If you know how to get in contact with them, then they are very knowledgeable and quick to help, but establishing that contact is difficult.

There was one occasion when I submitted a ticket and discovered it had been sent to their sales department after a couple of days, but I required technical support. There have been a few issues like this, but once you contact them, the support is fantastic.

Positive

I previously used Automation Anywhere for over three years at a position in a manufacturing organization. When I came to my current job, it was my choice to go with UiPath, and I chose it because it's more affordable and has better integration with third-party solutions such as Service Now, Office 365, and Check. Another consideration is OCR, as Automation Anywhere can't extract data from handwriting to my knowledge. UiPath has excellent capabilities, is efficient, and is more user-friendly than Automation Anywhere.

The setup was somewhat complex, as it was a new product for us, and we didn't have a clear deployment plan. The challenges weren't on UiPath's side; they were on our side. We had to build some infrastructure to support our on-premises deployment, and UiPath provided helpful instruction to assist.

Overall, the deployment took approximately three weeks and involved nine staff in total; my director, myself as robotics lead, two consultants, a developer, two members of the infrastructure team, and two staff from UiPath's side.

They could be better at sharing the appropriate setup information with the customer, as it was difficult for us to follow the steps outlined in the provided documentation. We had to get help from the technical support team, who are experts; they did what took us over a week in two days. If a good course were available in the UiPath Academy, that could have saved us that time. I must say that the UiPath technical support team was a great help during the setup. They provided substantial practical information and were central to our planning and implementation strategy.

Every solution requires some maintenance. As our deployment is on-premises, upgrades to our environment necessitate some downtime, usually one and a half to two days. One day to integrate the UiPath guidelines on updating the solution, and another day to upgrade the environment.

Our OpEx and CapEx costs have been reduced by around $38,000. Before using an RPA solution, we had 17 employees responsible for data entry and uploading. Now, we have robots doing these tasks, resulting in considerable savings. I would say our ROI is significant.

We find the yearly licensing cost affordable, and the UiPath pricing team is very accommodating to us. They allowed us to pay in installments during the integration phase. The friendly pricing is one of the main reasons we chose the solution.

We purchase 17 to 19 licenses and typically use 14 of them. They offer free extras like attendant reports, the Action Center, and Document Understanding APIs. The pricing and licensing are exceptional.

I would rate this solution an eight out of ten. 

When using Document Understanding with PDFs, if the document is over 16 pages, then the UiPath API must be used, which is available from the orchestrator. The API is both important and easy to use.

Our HR department is looking to hire an additional 17 employees to assist in managing our customers. We receive substantial data every hour from our 30 customers, which require reports. 

I highly recommend researching the solution and contacting UiPath for support with a proof of concept before any implementation. Having a plan and an idea of how to build the infrastructure is essential. UiPath is one of the best solutions available, but I would advise customers to follow the steps very closely during implementation.

My company's major use case for UiPath is to create automations for web and desktop applications. For example, we use it to automatically download content from another page or PDF. It's creating automatic programs to help us download data from the website or application.

For our organization, it has made our work a lot easier. Before UiPath, the tasks that we are automating were done manually and they were very time-consuming. Things were inefficient and many errors and bugs popped up. With the automation that UiPath has provided, the time required for those tasks has dropped significantly. A task that required four or five hours is down to 15 or 20 minutes, with zero or a minimal number of errors. That is one of the major impacts that UiPath has had. It has improved our overall efficiency.

The time we have saved can be invested in other aspects of our business, like lead generation or preparing the website. UiPath automation has saved us a solid amount of time.

Within a week of deployment, we were able to see results.

Another feature is the ease of creating programs with UiPath. Other RPA solutions are not that easy to use. Any person who is a beginner using this platform can learn it very easily. The deployment time and implementation time are greatly reduced when it comes to training our employees on this software. We are able to do our work much more quickly and efficiently with UiPath.

One thing that I personally like very much is the drag-and-drop capability in UiPath. I don't have a coding background. One of the major selling points of the solution is that it requires very minimal coding to create a program. It's very easy to drag and drop to create the required fields from the tool. That is one of the key and interesting features. The entire user interface and user experience is enhanced because of low-code and no-code abilities.

Other similar software solutions that involve coding take a lot of time because once you start coding there are errors that pop up. With the drag-and-drop feature there is nothing like that. It's instant. When you drag and drop you can see an immediate preview of what the output will look like. Work that would take two to three hours is done in 10 to 15 minutes, so that much amount of time is saved when creating a workflow.

Another feature is the Activities menu. It's a type of log system in which I am able to check what activities have happened. It keeps me updated.

The things that I use in UiPath are very comfortable for me and I find it very useful. I'm pretty satisfied with the current feature list. I don't think anything else is required.

There are two editions of UiPath. One is the free Community version and the other is the paid Enterprise version. I have used both. The feature updates in the Enterprise version are very regular and the support is quite fast. That's not replicated in the Community version. They could bring both versions to an equal level so that people who are just starting, with limited staff and a minimal budget, can use the entire feature list of UiPath in the Community version. 

Apart from that, in terms of the features and the simplicity of the product, it's on par with all the other top solutions out there.

I've been using UiPath for 15 or 16 months.

They do monthly product updates and, after an update, the system doesn't lag or crash. It's pretty stable for the updates that they provide. 

Until now, I haven't faced any bug, software, or performance issue with UiPath. It has been a smooth ride and I hope it continues like that.

I believe it is a scalable solution.

In our organization, it is deployed across multiple departments. Different departments use UiPath for different purposes. In our department there are 12 end-users of UiPath, but I'm not sure how many users there are in the other departments.

I don't think, in the near future, we plan to increase the number of users because, for our bandwidth, these people are using it concurrently. But when our business grows beyond a particular limit, obviously, the number of users will increase, but that won't be for another six or seven months.

For the Enterprise solution, the technical support is a 10 out of 10, but for the Community edition it's a six out of 10. It's not that quick with the Community edition. They respond after 48 hours when you raise an inquiry, but with the Enterprise edition, it's instant.

Positive

We didn't use a different solution. We took a manual approach before.

I wasn't part of the deployment, but since it's mostly a cloud-based product, I don't think maintenance is required. All the updates are over the air.

We have definitely seen a return on investment by using UiPath. We have saved a lot of time with it and that has ultimately resulted in our employees focusing their time on other important aspects of growing the business.

The main reason we went ahead with UiPath was the pricing. As I mentioned, they have a free version as well as the paid version. And the pricing of the paid version was not that high. It's low- to mid-level pricing. They maintain the pricing to cater to small and medium-level companies.

Aside from the standard licensing fee, there was an additional training fee but that was optional only. UiPath has its Academy where we could attend courses on how to use the software, but if you want additional training, you have to pay extra. We did that and took some additional training on UiPath to feel confident.

I don't use the machine learning and AI capabilities in UiPath because they require a little bit of coding, which I'm not very familiar with.

But one thing that I have personally taken out of my experience with the solutions is that people with less coding knowledge or with no coding background should definitely consider using UiPath. It reduces a lot of the dependencies needed to produce automations. In the past, people like me who are not from a coding background, had to be dependent on others, and a lot of manual work was required. But with UiPath, I get to do it myself. I'm not depending on anyone else. That way, there is no time constraint for me. That is the major piece of advice that I would give to people without a coding background: You have complete control and can get things done in your own time. It is much more efficient and simple.

Try the Community version as soon as possible and get used to the entire workflow of the product and then make a decision. It is pretty easy to understand the entire workflow. Play around with it and you will fall in love with the package.

All the features are very good. It's a cool application to use and it's one of the best out there in the marketplace.

I use this solution for mortgage loan origination, loan servicing, and IT administration. I'm currently using version 21.

We use the solution on-premises.

UiPath saves us a lot of time, which translates into operational cost savings. We saved around $40 million in operations last year by operating 140 bots in production. UiPath saves us costs, improves compliance, and helps with scaling up and down our operations.

We use attended automation but not on a large scale. We have three or four bots.

Attended automation improves our ability to automate processes that are more complex or involved. We use attended automation for use cases that involve websites that require actual users to log in. It's really helpful because a lot of use cases deal with federal websites and external websites where we need to download client information, credit reports, and fraud reports. That kind of information can only be done by a human, so attended automation is necessary for those types of use cases.

Right now, we aren't completely into AI. We explored document understanding for text extraction, and we know the capabilities. We haven't even started our ML journey, at least from the RPA automation perspective. They're still in the robotic process, so we haven't moved to include automation.

This solution speeds up digital transformation and reduces the cost. It gives leverage for the teams to transform digitally, because the traditional digital solutions take a long time to set up. It can take a few months for a solution to be in place. That requires expensive or complex application upgrades or IT application support to support the digital transformation. If we wanted to add a new app that would have oversight of all the loans being originated, it would take between two to three months to build UIs, dashboards, and all the features around it. With UiPath, the same kind of overview can be set up quickly: within two to three weeks.

The solution absolutely reduces human error. Most of our use cases involve looking at the input data, doing calculations, and updating fields. That always needs to be done by a human, day in and day out, continuously throughout a work shift. This RPA solution reduced that piece of human error drastically. I would say that more than 99% of human error is reduced.

The solution freed up employee time so they can work on other useful tasks. That's one of the main advantages of this solution.

Some of the processes have to be performed after hours and over weekends. When those tasks are automated, it gives valuable work-life balance back to our employees so they can do something useful with their time. The main ROI is saving manual effort, which is how we reduce our operational costs.

We see improvements in saved time, cost, quality, and risk production.

Attended and unattended automation, which support web and email automation, are the most valuable features for us. Building automations is easy and quick.

The solution enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring automations. 
We aren't using the complete suite, like Process Mining, Process Insights, and UiPath Insights, but we use custom tools. Having end-to-end coverage of all these processes in one platform reduces cost and makes maintainability very easy. 

We use Kibana Dashboards with UiPath Insights, which was introduced within the last two years. For process analysis, we still use a traditional business analyst type of setup, but we don't use Process Mining. It's something we are exploring.

We use the academic courses to train all of our new developers and also upscale ourselves with new platforms. UiPath Academy is a single source of training for our team and it's free. We also hire college developers and new developers from other teams who want to work in RPA. We recently started StudioX citizen development. Academy is where citizen developers can get trained quickly.

It covers all of the various products, and it's easy to search through courses. We can skip different sections and get to the part we're looking for.

The UiPath community is a big and vibrant community. I think contributors are being rewarded for their contributions, and that happens in an organized fashion. That's the reason why people are so actively involved in contributing to the community. I would say that 90% of our development queries are answered in the community forum. It's really good compared to other platforms.

There are a lot of AI and ML-based enhancements that could be included in the core product and activities. Right now, there are plugins available from external vendors like Microsoft and Google. If those AI and ML activities can be provided out of the box for developers to use, that would really help the product go from an automation RPA to one automation suite.

I have used this solution for four years.

The latest versions are pretty stable. I haven't seen any issues with stability.

It's scalable. If we have enough bots, we can quickly scale up and down. If it's on the cloud, it's easy to scale up. If it's on-premises, we need to set up the machines, which takes time.

It can take a long time to get a response from technical support. They have to go through multiple hoops to get a solution, so that could be improved.

I would rate technical support as five out of ten.

Neutral

For the initial setup, we needed UiPath's support team to be on board. On-premises setup is always really tough. I think the cloud version would be really easy to set up, but we haven't explored that.

I would rate this solution seven out of ten. 

It's a pretty robust solution. When it comes to automation, it's pretty easy to set up and easy to use. My advice is that the cloud version is the best way to go forward when you're setting up UiPath.

We use it mainly for automating customer management processes and to speed up team collaboration. We use many different kinds of software, ranging from cloud services to legacy. We need our team to work between those applications and sometimes data has to be actioned. We were doing those processes manually and, as we grew our business, we realized robotic processes could intervene. We heard of UiPath, we tried it, and we were able to automate our process of working with the legacy system and other software.

We have a mix of attended and unattended processes. We are able to run some of our processes end-to-end, but some processes need moderation. We need someone to attend those processes to complete them.

Our invoicing system is a very old system but we cannot replace it right now. At the same time, we also have the latest cloud application for data analytics and manipulation. It is not possible for the legacy system to export data from that system. We use UiPath to extract and copy data from that old system and use it in our new system.

We have been able to automate the contracts portion of our business processes. Automating has saved us a lot of hours and given our team more freedom to be more creative and more productive. Overall, it has improved our business efficiency. It has increased our production capability. It has helped our business a lot.

It has saved our employees nearly 35 percent of their time so that they can work on other tasks. They have that much more time.

Attended automation is mostly used in our QA department and by certain parts of our marketing department. They include moderation by our supervisors and that has helped a lot. We are able to work efficiently with those processes.

We have been able to transform 25 percent of our processes to automation. That has created a lot of efficiency in our business. It has transformed our business to become more productive. That transformation did not require the purchase of expensive upgrades or IT support. We did not require any other software licenses.

And we have definitely seen cost savings because we are more efficient and we have more time to do more things. 

We have also been able to provide more reliable services because we have eliminated most of the human error that we used to have. Almost 90 percent of our errors have been eliminated.

It's quite easy to build Automations. They have plenty of resources. Furthermore, they have this new AI feature for process mining and task mining. It can record our manual processes and then it can suggest automations for them. Because of that feature, it's also relatively easy to implement UiPath for automation.

Some processes are very complex and very long, and sometimes it is very hard for a human to implement them manually. AI has enabled us to automatically solve those processes that would not have been doable by a human. It has given more meaningful information to our business and services.

When we have difficulty knowing what features are most applicable and how to apply features to particular processes, or how to solve specific problems regarding automation, we find answers thanks to a lot of the senior people in the UiPath community. They are really supportive when we are implementing automation in our business. 

Some of our employees also use MacBook devices for their daily work, mostly for high-graphic projects. UiPath doesn't have a complex set of features for OS X systems. If they could add more complex features for MacBooks, that would be good.

Also, it is quite slow sometimes when running very heavy and complex processes. It would help if they could improve their base speed.

I have been using UiPath for a little over two years now.

So far it has been very stable.

The support is good, very active and reliable. No problems so far.

Positive

We have been using UiPath for two years. When we see our financial results for the last five years, we have not seen that much increase in our business because there are other factors involved.

But we were able to automate our processes and be more productive in those last two years. We have many applications and projects going on. I think we will also see a financial increase in a couple of more years.

The pricing is transparent, and the best part is that they have the Community version, so there isn't anything to hide. You can try the cloud version. They offer plenty of time, two months, for a trial. There are other pricing models that are good. We have not used all of their services, but we have UiPath Studio and that has good, fair pricing.

We were considering Automation Anywhere and software from IBM, but we found that UiPath fits our needs better.

It was really fast and easy to get started with the UiPath. They had a Community version that I could just sign up for, download, and start using. There were plenty of resources online, on YouTube, to learn and implement it. Also, the community was active. The other RPA software was not like that. You had to phone, request a demo, and the way they worked was quite hard. We found it very flexible to use UIPath.

We're a blockchain company that provides finance and analytics solutions, so we have multiple use cases, including organizational process automation. We do some end-to-end automation and automate some repetitive tasks. In the future, we plan to target some advanced processes like blockchain and machine learning. 

One example of a specific use case is market auditing. We are auditing our sales team and plan to audit our customers. This entails inspecting data produced by two third-party platforms, Salesforce and SAE, and combining that data into one Excel workbook to perform some calculations. We perform some analytics and then export the data from Excel to our CRM. Transferring the customer data to our CRM is incredibly time-consuming because we deal with more than a thousand lines of data. It takes a minimum of two hours to upload all the data to the portal.

UiPath helps us extract the numbers from the CRM side and share them with our marketing and financial team. This involves four processes that we combine into one automated endpoint process. The reduced workload across the three involved departments translates to cost savings equalling about 2.6 FTE monthly.

Another use case is to promote our components, services, and products. We are building a promotions portal that is attached to Excel. The promotion will involve maybe 500 line items and multiple roles. While you can do this manually, there is a significant potential for human error that could mean a loss of revenue. For instance, if we accidentally offer the same customer two discounts, we have to honor that. We haven't had any errors using UiPath in the last six months. 

We have three offices in our country, but the solution is deployed on a virtual machine in the head office. If a branch location requires process automation, we automate that solution at headquarters, and all the infrastructure is centrally managed. The primary users are six people from my team, including me, a business analyst, a developer, and three consultants. There are also two people from another group managing the UiPath infrastructure. 

We use UiPath Action Center, a capability that allows us to engage businesspeople and incorporate them into our automation. In total, we have about 12 to 15 people using UiPath, but some of them have limited privileges. 

Management prepared a presentation last week detailing how we've benefited from the start of 2021 to June 2022. We uploaded 149 processes into our unattended environment, and the robot runtime is 15,028 minutes, so we saved 75,114 hours. In the last year and a half, we saved the equivalent of 43 full-time employees.

 We have automated many tasks that would've been done manually, and we are reassigning our employees to other valuable tasks. This translates into a cost savings of about $98,000 for the last two years. Performing repetitive tasks is also demoralizing. If you're constantly performing representative tasks, your motivation level very goes down, so keeping our employees motivated is an added benefit. 

I am not an experienced developer, and working with UiPath has taught me a lot. We use UiPath Orchestrator with a combination of unattended and attended bots. That functionality allows you to manage your platform virtually. You can monitor everything and assign new roles to users. 

I would like to see more native AI and machine learning functionality. UiPath doesn't cover all the options for a few tasks that we require, so it's hard to do advanced automation. For example, UiPath chatbots are one area where machine learning capabilities could help. Users ask the robot questions, triggering those kinds of processes. 

We started using UiPath in September 2020.

UiPath is a highly stable solution. We haven't encountered any bugs, downtime, or other issues since we started to use the solution. We also don't experience any instability when working with components in other projects. 

UiPath is a highly scalable solution because some of its capabilities can be used in other projects. This means we don't have to rebuild the solutions we have already developed. With the help of these solutions and features, we can reduce the development time. 

I rate UiPath support eight out of 10. Technical support is generally good, but there's one thing I don't like. UiPath support's technical expertise is impressive, but the response time isn't ideal. When you raise a ticket on the UiPath portal,  customer support can sometimes take up to 24 hours to respond. 

Positive

Setting up UiPath was highly straightforward because we had help from the vendor team. Our deployment team had eight people total, including me, a business analyst, a developer, and two IT people plus two people from the UiPath side. It took approximately one month because we implemented the UiPath solution on-premises. We had one or two technical meetings with the UiPath team and we needed to build some architecture. They suggested that we leverage our existing servers on Microsoft Azure and Google Cloud.  

Then, we integrated all those solutions on the UiPath side. We installed a UiPath solution in the dev environment where we were developing the processes and one in the live environment. We have more than 32 licenses, so we created 32 virtual machines on Google Cloud and Azure. 

Every organization needs to cut costs, and all customers try to negotiate a discount on licensing. When we initially tried UiPath, they offered a discount of nearly seven percent, but they haven't since. UiPath's price is a little high compared to other solutions, but it's easier to use and maintain. We purchased a three-year license.

We tried Blue Prism, Automation Anywhere, and another tool by IBM, but I didn't care for those solutions because they were too complex. UiPath is easy to use, monitor, and manage. Automation Anywhere and Blue Prism lacked some of UiPath's features. For example, UiPath allows us to maintain our environments remotely through UiPath Orchestrator. 

I rate UiPath nine out of ten. It's a great solution. I highly recommended UiPath over other automation tools I've used.

We are using UiPath as our RPA solution for finance, supply chain, revenue cycle, HR, and IT. At the moment, we're using it mainly for unattended automations of big jobs.

In the healthcare field, where systems often don't talk to each other, UiPath helps data to be shared between systems. My colleagues have been talking about that and there has been an improvement. That's important because it helps us to keep in line with one another.

Also, security and compliance are a big deal in our organization, especially because we are in healthcare, and we keep it as secure as possible. UiPath assists us with that in terms of credentialing and separation of duties. We don't take security lightly.

The tenant concept, where you can have everyone working in their own space, is valuable.

We're just starting to implement UiPath on a larger scale. We've been using it for about nine months maybe, so we're new to it.

We really have not had a lot of hiccups or anything that's been difficult. The stability has been good. On a scale of one to 10, I would give it an eight right now and that's only because we haven't really tested the boundaries.

The scalability is good. It's easy to do. It will get pushed a little bit more as we get more mature with the product, but so far so good.

We had a different solution prior to UiPath, and what we've really liked so far with UiPath is the way that they interact with us in terms of customer support and satisfaction. They're very in tune with what we need. They have a lot of experience in the RPA world.

Our TAM is Micah de Boer and our sales engineer is Mick Taylor. Our account manager, Garet Wright, has been outstanding.

Positive

We previously used Automation Anywhere. One of the reasons we switched was that it didn't seem to be as mature as UiPath. Another was that it does not have a citizen developer program or even the concept of a citizen developer. In addition, it didn't seem to be as stable. We had a lot of issues with the system going offline or having problems. And when it came to customer service, they were not responsive to our needs. It would take days for them to get back to us on questions or issues that we submitted.

Right now we are an on-prem model, but we are switching to a SaaS-based model in the cloud.

From what I have heard from my team, the deployment of UiPath has been much easier than the deployment of Automation Anywhere. It is much more straightforward, clearer, and easier.

The team that supports the platform is a team of just two people. Both are senior analyst programmers and they are responsible for the deployment and the infrastructure set up of everything related to the UiPath product. We have two other individuals on my team who are the RPA developers, the ones writing the bots.

The deployment has been pretty lightweight so far in comparison to what we had to deal with when we used Automation Anywhere.

We did it ourselves.

It's returning hours back to employees so that they can do more tasks that involve thinking, and not have to do so much mundane, repetitive work. That gives us a good return on investment because something that might have taken an individual an hour to do can be done by a robot in five minutes. It's definitely freeing up some actual work time for people.

We've saved the equivalent of five or six FTEs, and that's in the short amount of time that we've been using UiPath.

It has also improved our employees' joy at work because they aren't having to do some of the mundane activities that they had to do in the past.

Licensing allocations are easy. We also have the ability to have a robot license be fully utilized, meaning it can do more than one thing. If it's idle, we're able to use that robot for some other automation, rather than having a one-to-one relationship between automations and robots.

We just moved to their Enterprise licensing model and it seems fair at this point. It will be interesting to see where we are over the next three years and if we're able to show a return on that hefty investment.

One area that is challenging for me is tracking licenses. It would help to have a license dashboard so that we would know how many licenses have been allocated, who they're allocated to, and when they were last used. Right now, to gather that information, I have to go to four different screens in UiPath and then consolidate all that. A licensing module that we could look at from administrative and management perspectives, would be awesome. That's the main thing I have been hearing from my staff.

When we first chose our initial vendor, Automation Anywhere, we had done an RFP process and had gone through pilots. It was close in terms of which was number one and which was number two. When we discovered that Automation Anywhere wasn't meeting our needs, we contacted other folks who had used Automation Anywhere and had switched to UiPath and asked them for feedback and what their experience had been. We did some benchmarking with others around us to see what they were doing.

Comparing UiPath to what we had before, it has been a cakewalk. Be sure that you work with your leadership and with your IT areas to pick the best deployment solution for your company.

We haven't had an opportunity to use all the features and functions, but in terms of the robustness of the product and the communication we've received from our teams at UiPath, we've had an outstanding experience with them, and we really look forward to keeping that going in the future as we build out this program.

We work as a center of excellence and we develop automations centrally for other departments. All our deployments are unattended bots that are deployed and managed by us, centrally. They are all running on a virtual machine. Nothing is running on client computers or laptops. We do not have any attended use cases. The process owners are interacting with the bots.

We use the bots for a lot of reporting, including monthly and weekly reports. We are a construction company and we have a lot of reports for all kinds of things, such as construction projects, different construction sites, and various subsidiaries for regional departments. A region like Bavaria, for example, needs its reports. And there are plenty of controlling departments in all of the subsidiaries.

We also have some ticketing use cases. One of them is for IT services, meaning internal ticketing. That bot regularly checks our ticket software and automatically processes some of the tickets. For example, when an employee needs rights to a specific system, the bot checks whether they fulfill the requirements and approves or declines the ticket.

Another type of ticketing use case is more about processing customer tickets. As a construction company, we also do facility management, and that means there are a lot of external customers with their own systems in which they record tickets. The tickets are not visible in our local systems so someone has to go to the external systems, export the tickets, filter them, and then tell everyone what they're supposed to do to their buildings as a result. The tickets might be about small repair jobs, for example. We run this daily and, in the morning, everyone receives an email with all the tickets that have to be done within one day, three days, one week, et cetera.

Both of the ticketing use cases are connected with SLAs. If you miss a certain time frame before processing a ticket for external customers, you have to pay a penalty fee. For the internal tickets there are SLAs for internal tracking purposes. Because those tickets have to be processed within two hours, that bot runs every two hours and checks for new tickets.

Another IT services use case is for getting access rights to local drives.

We also have many recurring processes. For example, in HR they have to go to the system and confirm a process. It’s a necessary evil which is probably due to the legacy systems we have. Someone defined this process a long time ago and it still has to be done.

We also have use cases in finance and treasury. They are not tickets, but they process requests from employees. For example, they can request cash on a specific card and the bot will check the emails and then basically transfer data from an email, or from a PDF form attached to an email, and enter it into the finance system.

One last type of use case is where the bot works as an interface between systems. Data has to be exported from one system and imported to another system and there is no existing API. The bot exports and imports the data. We have one bot that exports PDF documents and sends them to an email interface. It defines a specific subject and then attaches the file. That file will automatically be uploaded to another system. Or the bot may log in to a system and upload the document. These use cases are due to the fact that there is no interface between two systems and they're either not big enough to develop an API or they may involve an external customer system and the customer has no interest in providing an API.

UiPath has freed up our employees' time and that's its main purpose. We don't have huge use cases, but for our bigger use cases it could be saving us 35 to 40 hours per month. With the smaller processes, people save about two hours a month. We have 23 use cases that are live at the moment and the total time saved by them is about seven or eight person-days a week. The big processes account for 50 to 60 percent of all the savings.

Employees have more time for more important things, but there are no direct cost savings from our automations. What we do have are a lot of efficiency gains and some time savings. Any cost savings are on the lower end of the scale.

The solution also definitely reduces human error. We have some processes that involve penalty fees if there is human error, so the reduction in errors has probably affected the business on a very small scale.

In terms of the cost of automations, before UiPath the whole automation process was much more complex. There might have been software providers involved in that process, charging us and providing APIs. And the whole process took way longer. Now that we have a UiPath license, the cost of implementing any automation is zero, other than our salaries, which would be paid anyway. The automation creation process is definitely a lot faster. It's also cheaper because there is no involvement of an external software developer, which is probably the most expensive part.

I like the REFramework. It's one of the unique selling points of UiPath because it gives you a framework within the software to structure your processes. It's perfect in terms of error handling and it provides a lot of functionalities for processing multiple transactions. It makes the whole solution more robust.

I tested the Process Mining at my previous company and I don't think it's suitable for RPA processes. It operates at a way higher level and, using it, you may find an area in which you can optimize a process, but it doesn't just give you a defined process for automation. It doesn't necessarily help you to identify the processes.

The Task Capture component offers the ability to record a process and it will give you process documentation. It tells you how many clicks are being made, and it will create screenshots. It tells you the basic activities that are being done in the process. When we tested it, the quality of these documents was very low. It took more time to take the output and make it useful than it would have taken to analyze and document the process ourselves. 

We are not using any of that. Together with the customer, we are manually defining and documenting processes. We are doing the actual automation, of course, with UiPath. In terms of monitoring it afterward, it's 50/50. Standard Orchestrator definitely offers you some ways to monitor your processes. It tells you how many processes failed and why they failed. You could also define a process that sends you an email when it fails.

UiPath also offers some BI components, but that requires a separate license and costs. We are not using them. The whole BI reporting functionality of standard UiPath is not that great. We use external dashboards in Power BI.

We also have a calendar application because, with standard Orchestrator, there's no overview about when you have bots running and when you have free slots. So it's also not great for planning license usage. The whole visualization piece, out-of-the-box, is not so nice. UiPath is mainly the automation tool for us, and it's definitely great for that. But in terms of analysis and monitoring, there's definitely still potential for the software.

I have been using UiPath for two and a half to three years.

Their tech support replies quite quickly. But when we had technical problems, most of the time, we had to have multiple calls. It's not that great. They definitely provided us with all the experts, but they just didn't immediately find solutions, most of the time.

It often took two to three days to fix our issues. We would have to explain the issue one or two times and then they say, "Okay, we need to do a call." After the call we would try out the solution but it wouldn't work and there would be another call. Support is another potential area for improvement.

Also, we bought our licenses from a UiPath partner. We are actually supposed to talk to them for support, but they charge for their consulting services. They are the reason we didn't have constant communication with UiPath. From my experience at my previous job, where we worked with UiPath, we were in close communication with the UiPath success manager. There was way better communication and support because we always had a channel that we could talk to regularly. And they already knew what our issues had been. If you are working directly with UiPath, the tech support is good, although not great.

Neutral

We did not have a previous solution.

I started in RPA with my previous company. My boss just told me to get into this topic. I started with the UiPath Academy before we were even using the software, but I could follow all the courses. It's all video training, so it's easy to follow. The Microsoft training often consists of long sets of text and it says "expected reading time is 23 minutes," but it's 23 minutes just to read the text. Now, UiPath even offers training exercises. 

And because they offer the Community version, you can download the full-featured software without actually having a license, for personal use and for training purposes. That way you can try out whatever you learn. That makes the learning very practical. And the Community version is not limited to 30 days like test versions of some other solutions. It's a version that you can use for testing forever and you can use all the functionalities. That definitely helped me when I did the training. That's how I got from knowing nothing about RPA to knowing a lot about RPA, before working with it.

If you have a basic understanding of the software, the most important thing is to develop with it, because that gives you practical experience.

They also have very specific, deep-dive courses, for working with Orchestrator, among other things. They're easy to find. You can invest two hours and learn the most important aspects of the UI and look for what you need.

With the Advanced RPA Developer certification, there is an exam. That is where I got the most practical experience. It's not just quizzes, it's also practical projects.

Overall, the Academy is great. It has training paths as well as very specific courses. 

UiPath is quite expensive and whatever additional components you want to use will have additional costs. We are not using the Document Understanding feature because of the cost. For Document Understanding, the cost may be per transaction.

Compared to Power Automate, UiPath is quite expensive to set up. What we are trying to do, and likely everybody tries to do this, is fully occupy one unattended-bot license before getting another one. So it's not just a matter of buying a few licenses, because they are quite expensive. That definitely also affects the return on investment, especially if you automate smaller processes.

Also, we are currently working with centralized automation development, but we are planning to decentralize it with citizen developers as well, for smaller processes. For that, we intend to use Power Automate Desktop because in that scenario the pricing disqualified UiPath. If you give a UiPath Studio license to many people—to fulfill the vision of a bot for every person—or even to one person per department, they would have to work quite hard to see a positive return on investment. 

For UiPath, you need Orchestrator, which is already quite expensive, although you can use just one to start with. But if you have multiple unattended-bot licenses and multiple Studio licenses, it gets expensive quite fast. 

Also, the whole pricing structure is very unclear. You can't find out anything about prices before talking with UiPath or with a partner. At that point, you're still not sure what kind of price you're getting. Of course, they offer savings when you order many licenses, but there's no fixed reference point if you haven't talked to UiPath before. There is no real information about what you actually need and how much you can expect it to cost. 

With the Microsoft platform, you can directly see the kinds of packages they have and whether they're charging per process or per transaction. You see the price. It's very transparent.

When I compare UiPath with other providers' solutions, UiPath offers a very structured development interface. It is more structured than the interface of Microsoft Power Automate, for example. It offers a very visually appealing way of structuring the processes in flow charts as well as in sequences. It makes it easy to see an overview of a process. I definitely like UiPath's development interface.

UiPath Orchestrator is definitely great, and better than what competitors offer because it enables you to use queues very easily, which again helps to create robust automations.

In addition, the UiPath community is the best among all the software communities that I've seen. There's a great forum. Whatever question you have will either be answered by other developers or even UiPath employees who participate in the forum. Also, there is already a huge stock of questions and answers about automation. Usually, you will get an answer to any question within hours or even minutes. Together with the training platform, the whole ecosystem around the community is much better than that of any other software I've ever seen.

In my previous company, we evaluated the big ones at that time: Automation Anywhere, Blue Prism, and UiPath. 

In my current company, we mainly evaluated two solutions. The first was UiPath, because it's probably the most powerful solution. The second was Microsoft Power Automate, which is now becoming more mature. Power Automate is probably also the easiest to implement because we are Office 365 users. We could just provide a Power Automate desktop license to any of our employees. It's definitely much easier to acquire Power Automate licenses and provide them to the users. It's directly integrated. There's no need for IT involvement.

In my opinion, UiPath is easy to use. Once you have been using it for a while, it's pretty easy. If you're using it as a citizen developer, meaning that you want to automate your own processes, it's probably a bit complex. It offers a lot of functionality and properties that can be edited per activity. You have to have a basic understanding of variables, arguments, et cetera, if you want to build a robust solution.

The macro recorder is not that nice. It's not like you can just record a process and then run it over and over again. It definitely requires some experience to create a robust process. All in all, I think it's easy to use. 

I also tried the StudioX version, just for testing purposes, and that may be a bit easier to use, but it's still not a tool that you can give to someone and they will be able to start developing on their own. In particular, they will not be able to run something unattended because that requires a lot of testing. It requires basic knowledge, which comes with experience, about the HTML selectors.

In general, UiPath is the most powerful solution there is on the market right now for RPA, mainly because of the easy structure provided by UiPath Orchestrator for larger transactional business processes.