UiPath Platform Reviews

My company delivers projects to clients based on their requirements. We use the tool for web and UI automation.

UiPath reduces human error. If you implement the correct logic and exception handling in your code, it's seldom wrong. The solution saves time compared to other tools, especially when you are trying to automate something that's complicated. It simplifies complex processes and makes my work easier. 

I like the Orchestrator and the AI Center. The AI Center has many pre-trained models you can adapt to your requirements. You can train your AI or upload your own model as well. You can use the AI to extract the information from structured or unstructured documents.

UiPath is easy to use and implement. The tool has so many capabilities that we can use without using any code. Everything is there, and it's a low-code solution. We only need to drag and drop the elements and apply the logic.

The UiPath community is helpful. Most of the questions have already been answered on the forum, and you can easily solve your issues there. I've done the UiPath Academy courses. I took the fundamental course and the advanced developer course. I also received an associate developer certification. You can develop a complete understanding of the tool and its capabilities using the Academy. 

UiPath's processing speed is a little slow. That's its only drawback compared to other tools. 

I have used UiPath for about two years.

UiPath is highly stable. 

I have used Microsoft Power Automate and OpenRPA. I believe UiPath is the best because of its capabilities, but I also think Power Automate is nice. Power Automate has robust integration with Microsoft platforms. That's one thing I like about it. 

I found the initial deployment to be difficult, but it became easier once I gained some experience. UiPath doesn't require any maintenance unless there are changes on the website that cause the bot to not work properly. You can find the issue in the error log. 

UiPath is a costly solution. Many of the clients choose another solution after hearing the price. 

I rate UiPath ten out of ten. UiPath is the best tool on the market, but the licensing cost is high and many clients don't have the budget. They prefer other tools like Power Automate, OpenRPA, and Automation Anywhere and all that. Otherwise, it's a great product with more capabilities than the other tools.

We have many use cases. We have used it in finance, HR, IT, business supply chain, insurance, etc.

It is easy to build automation using UiPath. UiPath definitely provides a lot of value to the organization. There is efficiency and effectiveness.

UiPath has helped to minimize our on-prem footprint. It is very important for us.

The AI functionality has given us a lot of flexibility to go to the management and tell them that we can enhance things. Some of the things that they initially thought could not be automated can now be automated.

The AI functionality has enabled us to automate more processes, but it is not an easy process to understand and implement automation. It is relatively new, and it requires a lot of change management.

UiPath speeds up digital transformation and reduces the cost of digital transformation. 

UiPath has reduced human error. There is an 80% reduction. UiPath has also freed up employee time by 80%. 

UiPath has saved costs for our organization by 30%.

The cloud feature is valuable. Automation Hub and AI fabric are also good features.

UiPath Community is good. They answer all the queries.

Their support should be improved. 

Any unnecessary features should be removed. Only the relevant features should be there. There are so many unnecessary features that are not used by the organization. They are offering too many things such as process mining, task mining, communication mining, intelligent documentation, etc. It should be a specialized solution. It should not do everything in this world because the value comes down.

I have been using UiPath for six years.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability. 

It is being used at multiple locations.

Their support is very poor. It is not timely. They sometimes take a lot of time to find resolution.

We do not use UiPath Academy. UiPath Academy courses are good, but nobody on the team is doing the courses through UiPath Academy.

Neutral

I have also worked with Automation Anywhere and Blue Prism. All these tools are good. IQ Bot from Automation Anywhere is very good. It has better features than UiPath, but UiPath is marketed well.

I was involved in its deployment. It is a straightforward process. It took us three months.

It does require maintenance. We have five people for deployment and maintenance.

We have consultants.

We have seen an ROI. It took us five years to see an ROI.

UiPath is expensive.

It is a great tool, and I can help people to implement it.

I would rate UiPath an eight out of ten.

We use UiPath in the telecommunications and banking sectors to automate various processes, including IT, HR, and financial receipt processing.

We began using UiPath to automate repetitive and rule-based tasks, such as extracting data from documents, inserting data into applications, and sending reports to end users using databases.

UiPath helps implement end-to-end automation by extracting information from documents using the OCR engine and automating procedures by integrating with Salesforce, SAP, and other systems.

The UiPath User Community is extremely helpful.

UiPath has helped to minimize our on-premises footprint.

UiPath Academy courses benefit our developers by providing them with certifications and badges that help them improve their UiPath skills.

We are currently testing the AI and machine learning capabilities of UiPath to make it easier to automate more complex processes.

UiPath has helped reduce the cost of our digital transformation and the number of human errors.

UiPath has helped free up staff time to focus on more valuable work by automating repetitive tasks.

UiPath has multiple valuable features, including stability, automation, and integration with different applications. In addition, the OCR in Document Understanding and the integration with the chatbot are also good.

The data extraction has room for improvement.

AI and machine learning always have room for improvement.

I have been using UiPath for five years.

UiPath is stable.

The technical support is good.

Positive

Compared to other automation tools, UiPath is expensive.

I would rate UiPath eight out of ten.

Building automation using UiPath is moderately difficult.

I recommend UiPath.

We use the solution for building automation. 

It's easy to build automation using UiPath. I'd rate the ease of use eight out of ten. 

UiPth allows us to implement end-to-end automation. It's very important to us and very helpful. 

It's helped us minimize our on-premises footprint. 

The user community is very helpful. We are able to converse with people and look for solutions to questions. 

I've used the UiPath Academy courses. It helps us use the US version.

It has helped us speed up digital transformation and reduce the cost of digital transformation. We were able to speed transformation in a way that wasn't expensive. 

UiPath has helped us reduce human error. It's also assisted with productivity.

The product has freed up employee time, however, how much time depends on the process itself. 

The solution has helped us save costs. How much we save depends on the process.

The recording module could be improved. The screen identifications can be better. 

I'd like it to have a more convenient development. If they had more development assistance, it would be helpful. 

I've used the solution for two to three years. 

The product is stable. 

The solution has been scalable. 

Technical support is very good and very responsive. 

Positive

We did not previously use a different solution.

It was easy to deploy the product. It was quite quick to implement.

I have witnessed an ROI while using the solution. 

The pricing is reasonable. It's cheaper than its competitors. There are additional fees for maintenance and support. 

We did evaluate other options before choosing UiPath. We chose this solution based on its feature offering and reasonable cost. It had a better graphical user interface than other options. 

I'm a UiPath customer. 

At this point, we don't use the UiPath AI functionality. 

I'd rate the solution nine out of ten overall. 

I'd advise potential new users to do a proof of concept before investing in UiPath. 

We use UiPath to automate some of our financial and HR workflows and to send emails to clients.

UiPath helps automate end-to-end processes.

It helps reduce the speed and cost of our digital transformation.

We do not require expensive or complex application upgrades to speed up and save costs in our digital transformation.

UiPath helps reduce human error, reducing our labor.

It saves me three hours per week.

UiPath saves us costs.

UiPath is a strong brand.

I would like UiPath to work more with our local partners, to provide us with lower prices, localized functionality, and support.

I currently use UiPath once a week. 

I would rate the stability of Uipath eight out of ten. We have had some stability issues with our VMware.

The local UiPath partner we are working with provides very slow responses to our technical issues.

Neutral

UiPath is priced 50 percent higher than our local RPA solutions.

I would rate the pricing of UiPath eight out of ten with ten being the most expensive.

I would rate UiPath seven out of ten.

I've used the solution within the healthcare system in the past. At this time, I use it for mortgages. 

I use the solution to automate any digital processes that have specific rules and steps to follow and can potentially save the company a lot of time and money.

The Studio is extremely user-friendly.  All of their products are user-friendly. I use the Orchestrator a lot as it's so simple. 

My assessment of the ease of building automation using the product is positive. The UI of the application itself is very easy to use and navigate. It's very easy to debug. The fact that they're constantly listening to the feedback from the customers and the developers in the developer community is great. They're constantly pushing updates to fix things or add new features based on that feedback. They are really a company that listens to their users.

I have done automations for good causes. It was for responsibly disposing of medications. I didn't stick around to see the positive impact. I implemented it and then left. This was for a Fortune Top-Four company. There were a lot of people who ultimately received the notifications that came out thanks to this robot that let them know how to dispose of medications and the requirements. It also went as far as to locate the two nearest facilities based on their physical address within the closest driving distance. Hopefully, it caused a lot of people to be able to easily know where they could take those medications to dispose of them.

The solution enables us to implement end-to-end automation. It's extremely important. If you're going to automate something, you need to go all in. It's not necessarily black and white. There are exceptions to that rule. However, if it can be automated and it makes sense to automate it, then it should be automated. There shouldn't be human intervention if it's not absolutely necessary. Otherwise, it defeats the purpose of automating.

The user community is great. I see several people who are very trustworthy in their responses. It's very, very active. Everybody's helping each other out as far as giving them solutions to their issues, so it's something that I turned to quite a bit. 

We've seen large time and money savings. As you start doing more and more processes, other people talk to other people, and then you get other people coming to you saying they have processes that should be automated. It's simply a matter of knocking down those walls and getting people to understand that we have this tool at our fingertips. And once they understand that then the opportunities are limitless.

I've seen some minimization in the on-premises footprint thanks to UiPath. In some companies that I've worked at, yes. In others, no. Where I'm at right now, they're still on-prem there, however, they are planning to go to the cloud next year.

Whether it is essential or not for customers to go to the cloud to reduce this on-premise footprint depends on the customer. Some customers, especially in the healthcare space, are afraid of the cloud for security reasons even though there is a lot of documentation to prove otherwise that it is very secure. The healthcare industry is always behind when it comes to that stuff. It takes a lot of building up of trust. The same is true with the government. However, there are others that embrace leading-edge technologies, and those are the ones that are using the cloud.

I've used the Academy courses. I was able to get my advanced RPA developer certification. It allows me to stay current on all of the updates that are being done across all of the products. It's very easy to filter and find the course that you want to watch depending on the product or your level of expertise. The actual format of the courses is very well done. The person who speaks is very clearly spoken, and easily understood. They do a combination of reading, videos, and hands-on in all the courses. It is a little bit for every type of learning style, and I've gotten a lot out of it.

I do not use the solution's AI functionality in our automation program much. I have used document understanding, which is one of their AI products. It opens up a whole new world of possibilities. There's already so much that can be done very easily and there is nothing that's too difficult to implement. Once you do understand how to build processes that use AI, it opens up many other possibilities that could get even bigger in terms of the value that it brings to a company. I gained a lot of knowledge and new skills from going through the process of building out a document understanding process and understanding how to learn all those new tools. It also integrates with the action center and a couple of the other UI top products as well. It's a really good learning experience. 

It has enabled me to automate more processes. It can contribute to the end-to-end automation that we implement. It just depends on where the company is at and their automation journey if they have processes that would be very high returns in terms of value and require more AI integration.

The product can help speed up digital transformation and reduce the cost of the digital transformation. Having these tools in your toolbox allows you to do a lot more so long as you have the digital input.

We no longer require any expense, complex application upgrades, or IT application support. It's very easy, especially with the cloud. I did have some difficulties recently at a company that goes through a proxy on their VMs, which made it a little bit more difficult to install the machines and get them working. However, overall, when you have to install what is needed to build and run the automation and you're on the cloud version, it's simply an executable that you download. You click through a couple of screens that are very self-explanatory and well-explained. And that's it. There's nothing special to do as everything else is hosted in the cloud. As long as you have the wherewithal to set up a VM with the basic requirements that are needed, it's extremely easy.

I've seen a reduction in human errors while using UiPath. A robot is programmed to do what you tell it to do. It's not going to make the same type of mistakes that a human would make. It would make mistakes only due to the way that you program it. Therefore, it absolutely should and does reduce the errors that you would see otherwise from a human.

The solution has freed up employee time. The most recent report that I got from some automation that has been done in the past shows that, over the past five or six months of automation, that I have built there have been two full-time employees at 60 hours a week who were let go, and then there were at least two other people that were are now spending at least half their time doing manual inputs. Now, they are doing other things. There's a direct impact that I've seen just from recent automation.

The money saved from manual labor is a clear cost savings. Other times, it's more about cost avoidance. Sometimes there is some additional value that it brings that's almost unable to be calculated - such as customer satisfaction, customer retention, or customer acquisition. Those things are a little bit harder to calculate. For the most part, it offers a clear time equals-money type of cost-benefit.

Unfortunately, I used to be a lover of their Slack channel and people don't seem so responsive there anymore. Unfortunately, I've gotten away from using their Slack channel. That would have been a really good way for me to get some help from the community, yet I don't find it helpful anymore.

They're working on integrating their version of a chat. They're starting with Studio Xpress or StudioWeb. I don't use StudioWeb and I don't use StudioX, however, I would love to have that type of feature in Studio. I could use it across the board, not just in Studio, but in Assist. 

Their error messaging could use some improvement. More times than not an error that you receive is accurate or not clear.

In terms of missing features, I can't think of any. They are always ten steps ahead.

I've used the solution since 2018.

The solution is stable and reliable. 

The solution is 100% scalable. 

It's very easy to open an issue with support. I've learned over the years that you don't need to necessarily say that you have a high-priority issue in order to get a quick response. They are very responsive. They are very clear in the steps they need you to take to give you what they need in order to fix your problem. If they're unable to fix it by requesting that information. They get on a call with you to troubleshoot. They follow up with you after. They give you a survey to make sure they did well. Every part of their support process is great. I have no complaints at all.

Positive

I have only scratched the surface of RPA. With Blue Prism and Automation Anywhere, I've only worked with them enough to see where they are in comparison to UiPath. I also fully trust the reports that Gartner puts out, and UiPath has been on top for so long now and always is and always keeps that spot. I don't want to waste my time on anything else. I want to stay in this lane with a product and a company that I know and love - one that has done an amazing job - and be an expert in that rather than go around and only know a little bit about a lot of things.

It's very easy to implement the solution and I've done it multiple times. I'm not somebody who typically installs software. I'm not a hardware person. I'm not even good with other types of software necessarily, and yet I find the installation process to be very simple.

I didn't need a lot of staff to handle the deployment process. There are companies that I've been at that have to follow certain protocols for auditing purposes and have to have somebody that's designated DevOps in order to do the deployment. In which case, it requires a little bit more hand-holding or documentation to explain how to do that to somebody who's not in the position like I am who knows how to do it, and you have to explain it to them. I don't think that it's needed or necessary, and it actually hinders the process, especially when we deploy something to production. It doesn't work quite the same in production as it just did in development, and you need to make changes, and it really hinders that process when you have another set of hands to go through.

Maintenance has the potential to be a little bit difficult. That said, I've done big upgrades twice now. For the most part, things have been backward compatible. I haven't had an issue. I didn't need to go back and fix any previous processes that were deployed. I just started using the newer versions of things on new processes going forward and the old ones still ran with no issue whatsoever, it very clearly states things that have been deprecated or things that will be deprecated by a certain date. 

With the cloud version, there is not much maintenance required. However, they did just do an upgrade on the cloud. I was not aware that it was coming, and it would have been nice to at least see something on the site to catch your eye, some type of scrolling banner or flashing to tell you, "Hey, this is updated. Click this link to see what the updates are." In the cloud, if you're not using the automation suite, it will just update without you knowing about it, which I'm not a fan of. I understand that's how that works. If you don't have an automation suite, however, I would like to know. Don't make me go search for it. I'm on Orchestrator every day. I'd prefer if they put something there, or put something in Studio so that I know it's coming since the changes did affect us. They had some role and permission changes that affected my developers, and they weren't able to publish anymore, and I had to figure that out. Ultimately, you do have to make sure that you're staying up to date with your studio and assistant.

The pricing is very fair. They have adjusted their pricing model so that several variables and volume base could be one of them. I'm not too sure. A lot of times I'm cut out from those conversations. The company itself has to sign off on contracts or make the decision on that. That said, it's my understanding the pricing is very fair for what they give you. You see your benefit and the return from it quickly.

I'm a developer and an architect. 

The ease of usability and implementation for UiPath as well as the wide array of products that they have to support their automation journey make it a great product. The amazing support they have is great. The community that they have is bigger than all the other options, so you're going to find more resources when it comes to needing help with any type of issue. I'd advise those considering the product to look at the ratings and pertinent reports to get an overview of who's the best.

I'd rate the solution ten out of ten.

We do not have any specific use cases for UiPath. We automate areas where we have a large volume of work.

UiPath makes it easy to build automation because it uses a drag-and-drop interface and requires little coding.

We use UiPath to automate our repetitive processes. This reduces manual effort, freeing up employees to focus on other tasks, such as learning new skills and improving their careers. Doing repetitive tasks on a daily basis does not help employees develop their skills or advance their careers.

An associate in the loan approval process must validate licenses, forms, and certain records of the floor person before approving the loan for the next level. This person goes through a lot of paperwork on a daily basis, which can be very tiring. However, we now have UiPath, which uses artificial intelligence and machine learning to extract all the information from the licenses. This reduces the associate's workload by 50 percent, allowing them to complete the rest of the job more easily.

UiPath's automation has resulted in zero errors.

UiPath enables us to implement end-to-end automation. The solution includes all of the components necessary for end-to-end automation, from process identification to deployment. End-to-end automation is very important because it can help businesses save time and money. To identify a process that can be automated, we can either speak with the business team or use UiPath's process mining capacity. Process mining is a technique that can automatically analyze business processes and identify areas that can be automated. Once we have identified a process that can be automated, we can use UiPath to create a robot to automate the process.

UiPath's user community is very large with millions of users. Everyone has questions, and if we have a question, we don't have to post and wait for an answer. There is always someone who already answered the question. For example, if I have a question about selectors, there will be answers to my question. The user community is like a database of answers.

UiPath helped our organization by eliminating repetitive job tasks.

UiPath helped us minimize our on-premises footprint, which is important. For example, let's say an employee used to have to come into the office to check papers or documents to determine if a loan could be processed for a particular individual. Now, that employee can do that work remotely. There is no need for them to go to the dealer and collect all the papers, which can then be submitted or uploaded into a software program. The employee can now do all of this work from their computer.

All team members are required to participate in the UiPath Academy courses suggested by UiPath and to complete the certification. Access to UiPath Academy is great because our employees do not have to go to a particular coaching center to get a certification. They can do it on their own, on their mobile devices, at home, or on their laptops. They can learn at their own pace and in their own time. UiPath Academy has excellent examples and assessments for each chapter, which makes it easier to complete the course.

The AI functionality affects our ability to automate more complex processes. For example, in the UK, there are five different types of licenses that individuals may need to obtain in order to be approved for a loan. This means that there are numerous licenses that need to be processed for each loan application. In order to determine whether a license is expired or legitimate, we need to manually review each one. This can be a time-consuming and error-prone process. However, using AI and machine learning, we can automate this process. AI can be used to identify the different types of licenses that are required for a loan application. Machine learning can then be used to train a model to determine whether a license is expired or legitimate. This allows us to automate the entire process, which can save us time and money.

In our data center, we are unable to develop certain processes because existing rule-based automation is not sufficient. End-to-end automation helps our data center implementation.

UiPath helps reduce the cost of our digital transformation and it does not require upgrades or IT application support.

The solution helped reduce human error by 100 percent. We now have zero errors.

UiPath freed up our employee's time to work on other processes that can not be automated.

By eliminating the need for human intervention in repetitive processes, UiPath saved us costs.

The most valuable features are CR capabilities and logistics automation.

UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas. While the platform works well on-premises, there are some technical issues that can be resolved when moving to the cloud.

I have been using UiPath for five years. 

I give UiPath's stability a nine out of ten.

I give UiPath's scalability an eight out of ten.

The initial setup is straightforward. However, it requires some technical knowledge, as we will need to connect to the SQL Server and Elasticsearch to create the tables. There is documentation available online that we can use, and we may also need to contact UiPath for assistance.

One person is enough for the deployment.

The implementation was completed in-house.

We have seen a return on investment with UiPath through the elimination of quality errors.

UiPath is a bit more expensive than other similar solutions, and its price is increasing daily.

We evaluated multiple tools to verify our requirements, cost, licensing, and support capabilities.

I give UiPath a nine out of ten. I recommend UiPath to others.

UiPath does not require maintenance.

We use UiPath to understand and refine supply chain business processes. Our company is a solution integrator developing solutions for clients. We help companies undergo a digital transformation and digitize existing processes and systems.

You can monitor and automate existing processes, but it's challenging if there's a skill involved. You need to optimize the process and ensure the system is fully integrated. You're pushing the data into UiPath and optimizing the process. You want to integrate it with another system that isn't part of your environment or improve your process. In that case, sometimes you don't have the data in place. That is what you call process mining or process automation.

If you want to understand the processes you have in place, UiPath can help you understand the gap between the design and execution. For example, you can see if the data is pointed in the right direction and identify where your process has problems. You can also integrate some monitoring capabilities to detect some patterns. 

Another important thing for our organization is migration. If you want to change something or relocate a process, you can measure and transfer those things. If the method you want to migrate isn't in place, you need to create something from scratch that currently lacks support. UiPath is suitable for detecting and monitoring existing processes but is not good at identifying new flows, cases, and procedures. That's one area where it needs to improve.

UiPath helped minimize our on-premise footprint. We use AI for some aspects, such as detection and segmentation. Some companies implemented ChatGPT-type functionality, but we haven't tried that. 

UiPath substantially reduced human error. It speeds up the business. You can communicate with the customer and show them what's happening. That's the advantage. It frees up employee time because it's an automated process, and you can replace a lot of labor with the tools and the general report. It depends on the data and the efficiency of the data integration, but you can save 20 to 60 percent of labor time.

I like how you can download the log and perform static analysis. You can also do dynamic monitoring to look into the system integration. The ease of building automation depends on the vendor you are integrating. You bring data in and push it out through the API. It's relatively easy either way. 

The UiPath community is helpful because you can ask questions and get tips from other people on best practices. Many of the problems have already been resolved by others so you can get advice from those people. You can also see how other people use the system. 

UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place. 

You can do end-to-end automation with UiPath, but the problem is that the system hasn't been integrated from that perspective, so UiPath has some disadvantages. It's easier to handle an existing system in UiPath, but it's harder to integrate and model a new system. 

I have used UiPath for about a year. Before I started using UiPath, I was involved in developing these kinds of processes for more than 10 years, so I'm experienced in this area.

Deploying UiPath is straightforward. We had a team of two people primarily responsible for the deployment and one or two additional staff. 

We worked with UiPath during the deployment. They have a consulting team that we use when possible. 

The real ROI comes in the later process monitoring stage. You need to spend money initially planning and building processes. Once you get to the evaluation phase, you start to recognize the advantage of using these tools.

Most tools have a trial license. With UiPath, you need to pay from the beginning. Many customers aren't familiar with the product, so it would be helpful if they offered a free evaluation period. 

We need experience with UiPath because we have to convince the customer to adopt it.

We evaluated several other options, but I can't recall which ones. UiPath's advantage is that you can do system automation. 

I rate UiPath an eight out of ten.