UiPath Platform Reviews

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.

UiPath is a robotic process automation tool used for large-scale end-to-end automation. It provides solutions for businesses to automate routine office activities.

It is easy to implement building automation with UiPath. This solution provides two million automation processes, which is a higher number compared to any other automation solution.

The app enables us to implement end-to-end automation for accelerated business exchange and the robots are used to translate the strategies into the task.

The user community of UiPath offers an environment filled with information for us to work with.

UiPath can help reduce automation costs by 80 to 90 percent compared to other software solutions. Additionally, UiPath offers time-saving benefits compared to other industry-presented software.

We utilize UiPath Academy courses to assist our organization in sales, banking, systems, and trade execution.

AI has helped us automate processes by using machine learning and complex algorithms to analyze certain data, and we can develop a business knowledge base by formulating predictions based on data. 

UiPath has significantly reduced costs and time consumption compared to other automation tools like Blue Prism, which is a Microsoft tool that I have also used. UiPath offers unique features that Blue Prism does not provide. Although Blue Prism may reduce costs by 70 to 80 percent, UiPath's cost reduction capabilities are also noteworthy, with reductions of up to 70 to 80 percent reported in industries and organizations that use it.

UiPath has minimized the occurrence of human error as opposed to machines that do not make mistakes.

UiPath has saved our employees a lot of time and our organization a lot of money.

UiPath offers features that are not available in other automation solutions, such as Blue Prism. Unlike Blue Prism, UiPath provides recorded playback, advanced scripting options, high security, and awareness. Additionally, UiPath offers 24/7 support through chat, providing solutions to any problems we may be facing.

The user-friendly interface allows users to visually plan and design various automation processes through it.

The support provided by UiPath could be improved. It would be beneficial to have a more effective forum where users can ask questions and receive precise responses to their concerns.

I have been using UiPath for eight months.

UiPath is stable.

UiPath is scalable.

The technical support can be slow at times but the issues are always resolved.

Positive

I previously used Blue Prism. If we consider a key feature that UiPath has over Blue Prism, it would be cost savings. UiPath has the ability to save up to 30 percent of the organization's costs, while also increasing speed compared to Blue Prism. It can be said that UiPath is much more efficient than Blue Prism, saving a significant amount of time for the user.

I give UiPath a ten out of ten.

UiPath is deployed in the cloud and consists of a server-side and client-side. Developers communicate with UiPath directly through a browser. Additionally, UiPath has agent support that allows the service to search all currently available data on the device before it is moved to SQL Server.

The solution is maintained by UiPath in the cloud but it is slow.

UiPath is an end-to-end automation tool that helps businesses accelerate their processes by providing solutions for automating routine activities. These solutions enable faster and more efficient business exchanges.

UiPath offers a user-friendly automation building process utilizing a drag-and-drop workflow feature for UI automation. Additionally, the platform includes recording capabilities and a playback feature to ensure accuracy. Advanced scraping options are also available for more complex tasks.

We utilize UiPath to automate processes that relate to good causes. Our approach involves creating a playbook task and subsequently automating the process. After that, the IT department assists us in collecting and interpreting data from various applications in the UA portion.

UiPath's automation capability is important because it saves us a lot of time. There are two sides to consider: the client side and the server side. On the client side, the UI allows developers or data users to communicate directly with the system. This can be done using tools such as RobotStudio or data browsers. Essentially, these operations can be seen as back-end tasks. On the server side, tasks and workloads generated by the user are stored in SQL databases.

UiPath has minimized our on-prem footprint.

The UiPath Academy courses are beneficial. 

The AI functionality in UiPath helps us save time by streamlining our workflows within the studios. Additionally, it enhances our automation capabilities, speeds up order processing, and enables us to make better decisions, ultimately reducing the risk of errors.

The automation has saved us between 70 and 80 percent of our processing costs.

UiPath has freed up employee time and increased productivity.

The screen recording feature is valuable.

The data team support that provides the UI and the chat services has room for improvement.

I have been using the solution for six months.

The solution is stable.

UiPath is highly scalable.

The technical support is good.

Positive

Before, I used Blue Prism, but now at my new organization, we use UiPath. Unlike Blue Prism, which only specializes in back-end applications, UiPath works with both front-end and back-end applications.

I give the solution a ten out of ten.

I'm using it for PDF automation.

It helps us save 60 to 70 percent of the time we used to take and provides accurate results. 

It also helps with increasing productivity. Now that work is automated, it has eliminated any manual work within these processes and reduced human error.

It also provides end-to-end automation, which is very important for getting results very quickly and saving time. We can use that saved time for other productive work. 

UiPath also helps us in reducing digital costs.

It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work.

The email automations are also very valuable.

It also provides a user-friendly interface so that anyone can use it. 

Sometimes it takes time to provide results.

I have been using UiPath for almost a year.

It's very stable and provides accurate results for our organization.

It's very scalable, as more than 250 users in our organization use this tool, and we have not faced any issues with it.

The customer support is very good and resolves our queries immediately. It has been very good for us.

Positive

This is the first automation tool we have used.

It requires IT support.

It's saving employee time, which helps with ROI, but the cost is higher. But the results it provides are enough for the tool to give us ROI.

It's costly compared to other tools in the market. Other than that, it is very good.

As I noted, sometimes it takes time to get the results, but it depends upon the query or task I'm using it for. Other than this, it's very good and I'm happy with this tool. It works well for me and I would recommend that others use it.

We use the solution for RP automation to perform any processes we require, automate workflows, and integrate with third-party tools like SharePoint and Outlook. The deployment model varies based on client needs. 

UiPath increased our productivity, saved us a lot of time, is simple to use, and helps us solve business problems, especially regarding vast amounts of data. The solution also reduced human error, enhanced our business by scaling up productivity and sales, and made our tasks easier to perform.

Using the solution saved our staff time, approximately one to two weeks per month.    

The ability to automate is the most valuable feature; UiPath has many prebuilt tools like drag and drop, which is excellent. 

It's very easy for us to automate processes to carry out all manner of tasks using the solution.  

UiPath enables us to implement end-to-end automation, which is excellent for maintaining workflows and developing process automation for heavy tasks. 

I took a UiPath Academy course, UiPath Studio, which was a great way to enhance my skills; the online automation training platform provides certified courses to improve skills and familiarize users with new features.   

Depending on the task or project requirements, we use the solution's AI functionality in our automation program. It makes more complex and involved tasks easy to perform and provides accurate results within a few minutes. 

The solution's AI functionality also allows us to automate many more processes overall.   

The UI and processes sometimes freeze, so it would be good to see some improvement there. The system configuration and internet speed also have some impact on this.

We've been using the solution for two to three years. 

The tool is very stable. 

The scalability is excellent; 10 out of 10, it's highly scalable and robust. We don't currently have plans to increase our usage, but depending on client or project requirements, that's a possibility.

We've encountered issues in the past and contacted tech support if we couldn't find a solution from the community. The customer support is excellent; they resolved our issues very rapidly.

Positive

This is the first RP tool I've used. 

The deployment is average; it's not very easy or exceptionally complex and doesn't require any maintenance.

We deploy ourselves, and if we need support, we can always post a query with the UiPath community.

The product gives a great ROI. 

I put the price as average; it's neither particularly expensive nor affordable.

We didn't evaluate other options as we were delighted with UiPath.

I rate UiPath a ten out of ten. It's an excellent tool that plays a vital role in our team, tasks, and organization. 

The solution's user community is great, as other users can help with any doubts or queries.  

My advice to those considering the product is that it is highly effective in automating processes and gives accurate results, so I recommend it to everyone, small and large businesses, and individual developers. It's a great tool.

I'm using it for automation.

UiPath saves us a lot of time as well as money. It has saved between 50 and 80 percent of employee time, processing our tasks efficiently. It boosts our productivity and helps to scale up our business.

It has sped up digital transformation in our organization for sure, and also helps to reduce human error, although that depends on the task you are automating.

It's very helpful in terms of everything.

It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results. For example, if we have a web application we can automate the entering of login credentials.

It provides end-to-end automation, which is very important. We can integrate it with third-party tools, like SharePoint or Outlook, and perform various tasks.

The user interface looks modern.

And the user community is great. We use it as a knowledge base and for training purposes.

It sometimes lags when internet connectivity is poor. It depends on the location. Otherwise, it is the most fantastic tool ever.

I have been using UiPath for the last three and a half years.

It's very stable.

It's very scalable. I give it a 10 out of 10 for scalability.

We have 5000-plus users of the solution in our organization.

Customer support is very important and they resolve issues immediately.

Positive

Sometimes we deploy on the cloud, sometimes on-premises. The deployment is very straightforward.

It doesn't require any maintenance. It works well.

We have seen a 50 to 80 percent ROI.

As an application, it is not very expensive. It's very reasonable.

The time it takes to see results depends on the task. Sometimes tasks are bigger and sometimes tasks are smaller. Sometimes it gives your results within a minute, and sometimes it takes time. On average, it takes a few days.

I'm fully satisfied with this great tool. It is the best solution for all types of businesses, both small and large. I recommend it to everyone who wants to become an RPA developer. It is a fantastic tool and plays a vital role in RPA.

Our use cases are a lot of both data scraping and data reconciliation. We tend to find that we're going into web portals, we're going into spaces that require a user interface, and extracting some kind of information or data from those places. Then, we transform them. Sometimes it's just as simple as saving it as a different type of data. Still, it can sometimes be rather complex to combine that data with SQL queries to enhance it, or even just clean up and remove extraneous data that our users don't need.

We touch on other areas, such as averting risk by double-checking things or replacing manual transcription. We find that due to the size of our team, we're relatively small, and the biggest bang for our buck tends to be in the data reconciliation and gathering.

We have about 40 bots in production right now, which is pretty good for a small team. We're only really two developers right now. We're able to get pretty good value out of those bots. They're running probably about 50% of the time, which is pretty good since, as a financial organization, we're really seeing peak hours in the early morning and late evening as we're getting in all of the morning data and closing out for the day. We have a pretty good amount of utilization when we're busiest.

It is easy to build automation. For building them, we find that there are two categories. There are some that are quite simple and some that are quite quick, and then there are some that require some additional thought, some additional background knowledge, and some additional expertise. One of the things that we like about UiPath is it really does have a lot of pretty solid integrations. They can really get us what we need relatively quickly, but we still find that there's a level of expertise required to make sure that everything matches the way we expected it to, whether that's formatting or the data types. We need a little bit of expertise to fit them all together. However, the pieces of the puzzle are all there. It's just a matter of finding where they go.

We use a lot of unattended robots. We're almost entirely unattended right now. We find that those are the best early bang for our buck. We were able to completely replace a manual step from beginning to end. That's where we focused our efforts. 

We're interested in expanding into attended; however, we're still looking for the best way to find the more business user level, or the champions who need some knowledge of RPA to be able to utilize it properly yet also have the flexibility to be doing their normal day job and their normal day-to-day tasks without it interfering.

We have about 40 automations in production. Those are business related. That said, we are also starting to add a few more now. Probably on the order of five at the moment. We're hoping to continue to expand it in what we refer to as maintenance processes, things that allow us to automatically restart our own jobs when certain restart error conditions are met, and things that allow us to monitor the health of processes and make sure that there aren't missed exceptions over the course of our day-to-day. Therefore, we have about 45 total, with 40 business related, and then we're slowly growing this number that allows us to better and more efficiently perform our automation functions.

Those five robots are dedicated to maintenance handling exceptions and things like that. One of the things they do, for example, is scraping the logs and they'll look for keywords in our logs. The obvious one is exception or error; when they see those, they'll flag them and bring them to our attention. 

We're currently working on expanding that functionality so they can be a little bit better about proactively helping us. We're currently testing the use of the API calls within those monitoring jobs to restart ones that hopefully, just a simple restart will fix. For example, a slow or broken web portal that otherwise wouldn't be an issue.

That's a big time-saver. Our bottleneck as a small team has been how we support them as we get more and more processes into automation. We decided that the best way to help ourselves is to automate some of these support and repair tasks. We see that as being a big boon going forward to us.

The most valuable feature is the flexibility it offers. It really can integrate with just about anything you need it to. It has places where it is preferable to be used; however, in a pinch, you really can finagle whatever kind of circumstances you need out of it. We found that a lot of the time, it's not the perfect tool for the job, yet, thanks to the speed and agility with which you can apply it, even if it's not going to be a solution for 12 months, for six months it might be exactly what you need to get somewhat over the hump.

The user community has honestly been really impressive to me. The UiPath forums are genuinely a spectacular resource. It's really rare to come across an error, issue, or challenge that hasn't been at least discussed to some extent on the forums. That has been a great value add for us. Even if something is eventually going to be technically possible, you can frequently at least get an idea of how difficult it will be to implement it by seeing how much people have talked about how hard or easy it is. It really gives you some flexibility to quickly assess how doable it is, and then make a decision to move forward with it or drop it.

I used UiPath Academy several years ago now, in 2019. I know it's pretty different now. My team members have also used it. The courses are very valuable. There's a lot of great knowledge in them. 

One of the improvements that could be made is the support interface. I've talked to one of the product experts today about how they could better show when there are issues with a particular job. Right now, we tend to find that everything just looks okay unless we really go out of our way to highlight issues. What we would really love is for there to be a way to flag in Orchestrator exactly which jobs had warnings, exactly which jobs had business exceptions, exactly which jobs had exceptions that were handled, and which ones had unhandled exceptions. Right now, we are forced into this success or failure state. The lack of granularity makes it very difficult for us to quickly and easily find where we need to address issues.

There is no out-of-the-box way to configure granularly. This is where our maintenance processes are starting to come in. They're trying to fill those gaps, yet realistically, it would really be better to just have those visuals right there in Orchestrator without us having to rely on making our own API calls and checking for special criteria outside of what UiPath would be able to detect on its own since we're setting it within the code itself.

The UiPath Academy courses are disorganized. We have trouble identifying exactly what we want people to learn from within the list of courses, and since they've changed so much, it's sometimes hard for me to know what my coworkers are learning versus what I learned. I don't know where either my gaps or their gaps are. I don't know if I need to assign extra training or if maybe I need to go back and take a newly added training. That can be difficult for us.

I've been using UiPath for about four years now.

The stability has been good. I don't have any complaints generally about the stability. There aren't any particular issues I could name that would cause me to have a negative opinion, which I would say is probably about as good of praise as that perspective as you can get. 

We are not using the cloud. I know that the scalability is a lot better with the cloud features. We are an on-prem using preassigned VMs. We really love the ability to bring them on and off as needed. However, I will say that I know there's a whole universe of adaptability out there that, unfortunately, I am not allowed to partake in.

I have worked with technical support a little bit. I would say they are decent to good. They have been timely responses. Still, they are not always as detailed or helpful as I would like.

Neutral

I did work on Blue Prism for about two years.

It's been a few years now, so I can't speak to the current state of Blue Prism. That said, one of the ways I really struggled with it, was it just did not have the connectivity that UiPath has out of the box. A lot of applications we use regularly, such as PDFs and Excel documents, just did not work intuitively. I remember specifically having to write the code to handle passworded PDF documents manually. And so, that lack of integration in things that you typically use in every single process was a real frustration with Blue Prism.

That was one of the first things I noticed about UiPath is they handled those integrations much more smoothly. There are many more of them, and they are much more ready. The other thing that I would really give UiPath credit for is they are much quicker to iterate and build out new helpful features. Blue Prism was frustratingly slow to fix these problems once identified. You would face the problem and be forced to solve it with your own code since you couldn't rely on Blue Prism to get a solution to you in a good amount of time, unfortunately.

I'm not involved in the infrastructure deployment.

In terms of robot deployment, it's relatively straightforward. UiPath offers good tools to allow us to do it. My company, in particular, needs to streamline our ticketing system and our release process a little bit. Our particular process makes the best use of the tools available due to internal limitations, which we're planning on working on. For example, we currently do not integrate with Git, and that's something we need to fix.

My understanding is that we have seen a return on the investment. From my perspective, we just need to continue to highlight the value add and make sure that people are aware of what we're able to do to further expand the automation. There's a lot of untapped potential there.

I don't get too much into the licensing and costs in my role, so I can't really speak to them.

We do not really use AI/ML capabilities. We're a smaller group; we just don't have the resources to learn and utilize those tools the way we could. We're in the process of moving over to some better workflow management and BPM-style tools. We're trying to build one in-house. That will allow us to take advantage of some of those machine learning and data integration features, and then once those are fleshed out, and our business teams can continue to get onboarded into the BPM workflow, we'll be able to start utilizing those tools more heavily.

My advice to others would be to go through some of the UiPath Academy pieces of training to see if any topics are covering issues they are facing. They generally do a good job of showing you how to tackle those problems. Do a proof of concept and validation of it. UiPath is a tool. It's very good at some things, yet it's not very good at everything. Like any other tool out there, it's an excellent product if you find that UiPath is the right tool for your job. That said, you don't want to shoehorn it into something that really could be done better elsewhere.

I'd rate the product a nine out of ten. UiPath does a great job of iterating on its product, adding new features, and combating the negative sides. I've really been impressed by how quickly they do that. Every time I have a criticism, I find out that somewhere in the pipeline is a new solution coming to help me with it. That said, they're not always perfect when they come out. Sometimes we don't adopt them until after they've been iterated upon a couple of times, yet, just the fact that they listen and build these solutions is really helpful.

Right now, we have nine production animations.

Our first use case is to convert video to audio and then upload it to a legacy system. We have another use case that takes an Excel spreadsheet of 2,000 rows and searches one row at a time on the federal court website to get the results of our cases. 

We also have another use case that generates an SAP report daily, downloads a report, and feeds a Power BI dashboard. 

The last use case monitors a client's email, and as soon as there's the form request, we open the request, and we add it to their system automatically.

Thanks to COVID-19, since everything went digital, it added a lot of manual work to employees. It helps reduce manual labor. It just saved time. The robot now does the amount of work that got created due to COVID. It went back to normal in terms of workload now that we can get help from UiPath.

I love the REFramework and the Azure Queue and Orchestrator. Those are great features. They all work well.

The UiPath community is awesome. That's one of the reasons I use UiPath. There's so much stuff available everywhere. For example, if you go on Google and search for a subject, you are going to find information on either YouTube videos or community sites. There's just a lot of information available about everything. Also, a lot of super complete documentation is on the UiPath website. Any question we get, it's super easy to find technical information on that subject.

I've used the UiPath Academy courses. It has helped me start very quickly since they're all free, and there are many courses to choose from. When I started, I used my first two weeks to just do Academy training, and that's how I started. They have a complete curriculum. It's pretty nice.

The speed of upgrades is really hard to follow. It's great that there are continuous improvements just for us; however, it's just a bit hard to keep up with all of the changes.

I wish I could use the SaaS version. Our only con is the SaaS offering is not accredited in Canada, so we're working on that. That's not a UiPath problem.

I've used the solution for about two years.

The stability is awesome. It is very stable. It recovers itself. It doesn't err. It's very easy to carry on, and exception handling is very easy to manage it. I have no problem with it.

It's super easy to scale. I'm sure there are always ways to improve, and we're a small group, so I only have six bots in production right now. However, I already have some processes that could be scaled. They're using two robots now, yet I could easily put that to four or five if necessary. If you create workflows correctly, it's super easy to scale.

Technical support is pretty good. I've used it a couple of times and had no problems.

Positive

I did not previously use a different solution.

I was involved in the initial setup, and it was straightforward. 

The installation instructions were pretty easy to follow. The orchestrator was pretty easy to set up, as were the studio and the system. There's nothing complicated. I find it's just a regular install.

I was given the license information and just went along with it. We are a small department. I was in a team of one. We didn't have a real strategy. We just had to start somewhere and do a proof of concept and move on from that. That was my strategy.

We did not use an integrator, reseller, or consultant. It was implemented in-house.

I have witnessed an ROI. For example, when converting video to audio and uploading it. Each video was taking about 30 minutes to upload manually, and we produce about 280 videos per day. The robot does it in four minutes right now, and it does it across Canada. Three bots do 280 videos in 20 hours. The ROI there alone would be huge.

I don't deal with the pricing aspect. That said, I don't see it as a problem. I see that it brings a lot more value. We save a lot more than the cost of their license.

I touched Power Automate a bit. I heard about Blue Prism. However, I did not really look into it. We just started with UiPath. When I joined them, my company had already purchased UiPath. So for me, I just started with UiPath.

We do not use the AI functionality just yet, although we have plans to in the future. 

I would for sure recommend UiPath. I haven't really tried other solutions. However, I've heard that people were trying them and returning to UiPath.

I'd rate it a ten out of ten. The product is awesome. The support is great. The community is also huge. It's super easy to find information, find support, and find stuff. I find it very easy to start using the product and can show value and benefit to clients.