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reviewer2291880 - PeerSpot reviewer
Senior Developer at a tech consulting company with 10,001+ employees
Real User
Effective for building automations with a helpful community and useful Academy courses
Pros and Cons
  • "The orchestrator functionality is good."
  • "I'm not sure if UiPath completely supports Slack automation. I've seen tutorials that show you can automate in Slack, however, I've had some real problems with the process."

What is our primary use case?

We are primarily using the solution to automate manual processes for users. The solution helps reduce their efforts. We connect it to databases and do web automation.

How has it helped my organization?

The solution has helped us to reduce costs and lessened manual effort. We've been able to cut back on employee costs by reducing human interventions. 

What is most valuable?

The automation is very good. I like that I can connect various databases and our framework templates. It is effective for building automation.

The orchestrator functionality is good.

We've found the solution offers good cost savings. It reduces the need for human effort. It can cut down the costs of an entire unit via automation. Automating the process has been quite effective. When humans are involved, it sometimes can take days and now we can get those tasks down to a few minutes. By reducing the time it takes to resolve problems, our customers are happier. 

It has helped us implement end-to-end automation. It's very important for us. It really helps us in the current market and will help us save on future costs.

We have user forums if we have any issues. We can always post questions there. We also have a Community Enterprise Edition that helps practice and gain certifications. It helps us to gain experience with UiPath.

It can do whatever a human can do and mimic their actions.

I've used the Academy classes. There are UiPath docs, and you can go through the material, however, the courses are helpful for learning. We can go through tutorials to learn how to build a use case or sequence by ourselves. It gives us use cases to build on our own. It's really helpful that we can go ahead and mimic their steps and create our own work.

The solution reduces the cost of digital transformation. Even if the processes are complex, we can manage it. Once we understand a process, and we are able to build something end-to-end, it helps digitize processes, which translates to benefits and cost savings. 

We've been able to reduce human error. My process is very complex. Even an expert may not be able to do the process I am automating. I'm talking about 100 to 200 steps. That's a lot of places to introduce human error if you don't have automation. 

It's freed up human time.

UiPath has helped save costs. The clients have been happy with the results. 

What needs improvement?

The issue we have is around security and internal policies. If I want to update a queue item to the orchestrator, not only from UiPath but from Javascript, I can only use an item from UiPath. It's restrictive, based on our company guidelines. 

If there is any change in the selector in any application, we have to make changes accordingly in the code. Then we have to redeploy it again. It's one of the challenges we have. We cannot automatically change the selectors in the bot. 

My client has very old and complex applications. Getting that sorted for the bot can be very difficult at first. There may be a few extra steps in production.

I do need to check continuously for messages in Slack to work through processes. I have to run my bot every minute. There is some complexity with automating my bot through UiPath. I'm not sure if UiPath completely supports Slack automation. I've seen tutorials that show you can automate in Slack, however, I've had some real problems with the process. 

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June 2025
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What do I think about the stability of the solution?

The stability of UiPath is very good. However, to build a bot requires us to go through many phases. Bot development is easy, however, getting access to applications can slow the process down.

What do I think about the scalability of the solution?

We're using the solution around the globe. We are using the solution in different areas in India and we have many teams using UiPath. 

The scalability of UiPath is very good. I'd rate it nine out of ten. 

How are customer service and support?

Technical support has good knowledge of what's happening. Whoever supports the bots, however, needs to have good knowledge. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. UiPath was something my client wanted. 

How was the initial setup?

The implementation was easy. Once we connect our bot to the orchestrator, it's very easy to publish to the orchestrator and move it. 

We deploy our code in a remote VM. Due to the license issues, we cannot have UiPath installed in the VM, where we deploy our bots. We have to do it via the orchestrator. There may be licensing issues that make it difficult to deploy UiPath to virtual machines. If we have any issues, debugging is difficult. 

We do have templates related to the company and use those to build automation. 

There is maintenance required while using the solution. Once you commit your code, the maintenance is pretty easy. We upload our code to the orchestrator. Beyond that, we may need to handle updates of UiPath. 

What about the implementation team?

We did use a third party to get some credentials. Everything else was handled in-house. 

What was our ROI?

We have seen an ROI in the form of reducing employee costs. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with the costs. The company is handling the licensing. 

Which other solutions did I evaluate?

I did not evaluate other options before using UiPath.

What other advice do I have?

I have not yet used UiPath's AI functionality. 

I'd rate the solution nine out of ten. 

I would advise others to make sure they learn the solution and gather knowledge in order to understand how to start before jumping into real use cases. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1237107 - PeerSpot reviewer
Chief Information Officer at a tech services company with 5,001-10,000 employees
Real User
Top 20
Provides us with the key to digital transformation, but development life cycle could be shorter
Pros and Cons
  • "UiPath Academy courses... are our entire training platform. We brought people who are not IT-savvy, complete laymen who were not in IT at all, into our platform of technology. To do that conversion, the Academy had to be very strong."
  • "The development life cycle using Automation Anywhere is shorter. With UiPath, the development life cycle is slightly longer, but it is not a major issue."

What is our primary use case?

We have many use cases, but the primary ones are on the finance side for intelligent automation. We use it for system updates and system manipulations.

How has it helped my organization?

UiPath has improved our organization in terms of 

  • quality
  • accuracy
  • reduction in headcount
  • working around the clock
  • consistency.

It is the primary key to our digital transformation. And we have been able to do so without expensive or complex application upgrades or IT application support.

Our accuracy and compliance have improved manyfold. And in terms of employee time, our benchmark is to save three employees per bot, but we have achieved something around 2.1 employees per bot.

We are a consortium with multi-discipline businesses, and we are able to use UiPath automation across all our sectors, but it has mainly helped us with shared services.

What is most valuable?

UiPath enables us to implement end-to-end automation, and that is something that is important to us.

Of course, we have used the UiPath Academy courses, and that has been very handy and very useful. That is what we have used to significantly build up our capabilities. They are our entire training platform. We brought people who are not IT-savvy, complete laymen who were not in IT at all, into our platform of technology. To do that conversion, the Academy had to be very strong. It was not only the UiPath Academy that helped with their training, it was Microsoft PowerApps as well. The two of them together created this magic.

What needs improvement?

One functionality we would like to see is OCR.

For how long have I used the solution?

I have been using UiPath for the last three years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

We have not had technical support from UiPath.

How was the initial setup?

It's a very straightforward deployment, but any time we update the deployment, it becomes a bit complex.

We have a few VMs on-premises that we use for Orchestrator and the machines to run the bots, but the queue to run the bots is in the cloud. Most of our applications are on the cloud.

Implementing the first set of activities took us about nine weeks. We engaged a consulting party to identify the platform we should use. While we were doing that, we did opportunity assessments across the organization, to identify the processes that would be most valuable to automate.

What's my experience with pricing, setup cost, and licensing?

UiPath is slightly more expensive than Automation Anywhere, from what I understand. But the pricing comparison is a mix between the two because UiPath attended bots are quite cheap compared to Automation Anywhere. If you bring in UiPath's unattended bots, that's expensive.

Which other solutions did I evaluate?

We have used Automation Anywhere, Blue Prism, and now UiPath. We had to decide among the three, but ultimately, there was no choice for us because Automation Anywhere and Blue Prism did not respond to some of our systems. This was especially true when doing screen grabs, specifically on the AS400. So it was a no-brainer for us.

I don't see a major problem with UiPath's ease of use, but I'm not a developer, I'm a decision-maker. But honestly, the development life cycle using Automation Anywhere is shorter. With UiPath, the development life cycle is slightly longer, but it is not a major issue.

What other advice do I have?

The most important thing is to follow the best practices from UiPath in building the bot processes. What happens is, when application upgrades happen, if you haven't done it in the right way, your applications will fall apart. You have to make sure that the screen-grabbing methodology and referencing are done according to the best practices of UiPath.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
June 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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Senior Sales Manager at a manufacturing company with 501-1,000 employees
Integrator
Top 20
Frees up staff that has been doing manual, repetitive tasks to do something more valuable
Pros and Cons
  • "UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath."
  • "There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance."

What is our primary use case?

We are a distributor and most of our customers were manufacturing and financial companies, so the use cases fell into categories like financial, accounting, and procurement departments. We used it to improve business processes.

How has it helped my organization?

With UiPath, my clients were able to free their employees and staff for other types of work. They saw value in that. Staff didn't have to get up at 6 AM or work around the clock in front of a monitor all day. It freed up staff that had been doing menial, manual, repetitive tasks to do something more valuable.

In some cases, it reduced the time it took to get a task done from hours to a couple of minutes. Workflows that would take up to four or five hours were reduced to taking 10 to 15 minutes.

It also definitely reduced the amount of human error to almost zero. 

What is most valuable?

UiPath Studio has all kinds of tools and it's practical to navigate around the application. Implementing any project can be done very quickly using UiPath. Also, the robot capacity is phenomenal. They work as long and as much as you need them to and provide optimal performance.

Building automation with UiPath is easy and takes a small amount of time. It's really intuitive and doesn't require advanced development or any technical skills. It's easy for anyone to pick up and understand. Any lower-skill employee or developer can learn to use it quickly.

We would usually do a pilot project with a company and, afterward, transfer all the knowledge and capabilities to them so that they were able to develop things themselves. Especially with the UiPath Academy, which provides online courses, and the UiPath forums, everyone could learn how to use it. My clients had no problem picking it up after our first pilot project. The advanced developer courses help a new developer quickly learn how to use it.

What needs improvement?

There can be technical issues, but it's rarely about a server quitting. They are more like connectivity, platform, and software version issues, but there are no issues with UiPath performance.

I would also like to see UiPath assist clients in scaling up their usage of the application because most of our clients had trouble expanding their usage into other departments. It was hard for them to calculate the exact value they were getting. Some of our clients were flying blind.

Some of our clients hadn't really seen enormous impact from implementing and using automation yet. They had just started, and they saw the value in it, but it was hard for them to expand or add more value to automations with UiPath.

For how long have I used the solution?

I worked with UiPath from 2019 to 2022.

How are customer service and support?

It can take their technical support some time to respond. And sometimes, the assigned staff doesn't have the right knowledge, but that doesn't happen often.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. Our clients did ask for tips and tricks, but they didn't need a full consultation. They managed it themselves. It's really intuitive.

What's my experience with pricing, setup cost, and licensing?

UiPath pricing is high and sometimes it's quite complicated as well, because there are loads of components and loads of product portfolios. It works, but it could be better. The pricing could be more attractive.

What other advice do I have?

UiPath definitely speeds up digital transformation but whether it reduces the costs of doing so depends on a number of factors.

Over the years, UiPath has done a pretty good job of continuously improving its product by adding robot capacities and changing versions. In terms of features, they have everything covered, with AI features, data mining, process mining, and all that was done quite ahead of everybody else.

I would say that UiPath, as a company, was better in the past. Nowadays, I have less confidence in the company's situation, not that I don't think it's stable. And their ability to improve is a 10 out of 10.

My advice is to study your use cases and go to the UiPath Academy. You'll find everything you're looking for and there is a big community. UiPath is easy to use, but you have to understand your work processes thoroughly and not just depend on the application to help you.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Senior Software Engineer with 10,001+ employees
Real User
Enables us to easily maintain our pipelines
Pros and Cons
  • "The AI capabilities are the most valuable feature because it reduces human error so we can easily maintain our pipelines and we have a 99.99 percent output early."
  • "I would like UiPath to have an offline mode where we can continue to work when there are maintenance issues."

What is our primary use case?

We use UiPath for PDF annotations, Excel detections, and filtering data.

UiPath can be deployed on-prem or in the cloud. We are primarily using UiPath on the cloud.

How has it helped my organization?

The ability to build automation using UiPath is moderate depending on the complexity of the task.

I used UiPath to locate patients that were suffering from Cholera and the automation helped reduce the number of emails and human error.

UiPath enables us to implement end-to-end automation.

Having the ability to implement end-to-end automation is good.

Compared to other tools, UiPath's user community is strong, and we can consistently find solutions to any inquiries we may have.

UiPath has assisted us in minimizing human errors, saving time and money, and enhancing our client relationships by ensuring the timely delivery of our services to clients.

It has helped us reduce our on-prem footprint which is important.

The Academy courses are great and we use them to grow our skills.

The AI technology enables us to efficiently decrease the significant amount of duplicated or inaccurate patient data and quickly delivers precise and reliable results.

The AI has reduced approximately 50 percent of the errors and has provided accurate output in less time.

UiPath has sped up and reduced the cost of our digital transformation.

Our errors have been reduced by 20 to 30 percent.

UiPath has freed up some of our employee's time by 20 to 30 percent and automation has helped reduce human resources.

UiPath has saved our organization money.

What is most valuable?

The AI capabilities are the most valuable feature because it reduces human error so we can easily maintain our pipelines and we have a 99.99 percent output early.

What needs improvement?

I would like UiPath to have an offline mode where we can continue to work when there are maintenance issues.

For how long have I used the solution?

I have been using UiPath for almost three years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath is highly scalable.

How are customer service and support?

The technical support is great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Microsoft Power Automate but the UI was not good. Also, the user community and commerce support is better with UiPath.

How was the initial setup?

The initial setup is moderate depending on the requirements. An average deployment takes us around 15 minutes.

What about the implementation team?

The implementation is completed in-house.

What was our ROI?

We receive up to three times the return on investment with UiPath.

What's my experience with pricing, setup cost, and licensing?

The cost of UiPath is reasonable.

What other advice do I have?

I give UiPath a ten out of ten.

UiPath requires minimal maintenance and when it does the Vendor sends us a pipeline if there is an issue with our update.

I recommend UiPath.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2125275 - PeerSpot reviewer
Senior Software Engineer
Real User
Makes development easy, saves effort and time, and provides good ROI
Pros and Cons
  • "With UiPath, development is easy because they have their own Studio. We just run UiPath Studio, drag and drop the components that we require, and connect all the dots. When we're doing website automation or web app automation, we can use their UI-based Studio and grab the elements from the web application using XPath, which makes the development easier."
  • "It would be helpful if UiPath could provide developers to help us with the on-premises setup. Without that, we have to figure out how we do the setup."

What is our primary use case?

We do workflow automation for some of the functions such as form-filling or filtering data accession on the client's web application. We use UiPath RPA for data accession and other processes. We have done workflow automation that:

  1. Opens a client's website.
  2. Filters out the current data.
  3. Lists out all the records that need to be processed.
  4. Opens each record.
  5. Enters the details gathered from a spreadsheet or somewhere else.
  6. Submits the application. 

It does that for all these users that have been filtered out. That's why we're using UiPath.

How has it helped my organization?

We're able to automate manual processes and save the effort of our employees. We're also able to save our and our clients' time. With these automations, we could also save the time of healthcare workers and patients. For example, we did automation of insurance claim processing, and based on the feedback that we received, they said that insurance claiming is safer and faster as compared to the previous manual process. For example, previously, if they were processing 100 insurance claims per day, they can now process 250 to 300 claims with automation.

UiPath helps to implement end-to-end automation. We don't have any tool other than UiPath for automation. We build the bot through UiPath and run it on the client's application. We don't have any other automation tool. This end-to-end automation makes up 95% of our business. End-to-end automation is the only thing that we're doing in our current company.

When we started and got our angel funding, we planned to build our own RPA tool for workflow automation. We did the development for almost six months, but we faced a lot of issues. We then decided to use a top, third-party RPA tool. So, we decided on using UiPath. We now have seed funding. UiPath was a savior when we were starting out. Otherwise, we would have faced a lot of issues, and even the company might not have grown without UiPath. UiPath has helped us a lot because they have years of experience building the RPA tool, and they have a lot of features to make the development process smooth.

We have been using NLP for understanding the signature in one of our documents. We just want to get the text out of the documents that have been uploaded to our claims application. For this, we use the UiPath AI functionality. If UiPath doesn't have the AI feature, we might have to get help from the cloud vendor providing AI, but because the AI is built into UiPath, it supports document understanding or language analysis that we're doing. Because AI is integrated with it, we don't have to learn anything, other than UiPath, to get the task done.

One of our workflows is extracting text from images and PDFs. We use UiPath document understanding for that. If they didn't have this feature, we might not have been able to create a workflow for the client for running a process. UiPath has helped us implement more workflows and do more processes.

UiPath has definitely reduced human error. We did have some unattended automations with UiPath but not everything can be automated. Some issues might arise that need to be resolved by a human, but 100% of the things do not need to be done by humans. Because of that, human error gets reduced. For example, we have thousands of documents that need to be classified based on the text they have. If we give that task to humans who have to handle more than 20,000 documents in a day, they will get exhausted and might make errors in classifying the documents. With UiPath automation, it can be done without any human errors. It definitely reduces human error.

UiPath has freed up employee time. The workflow automations that we have done save the time of our employees and our clients. We save approximately two to three hours per day per employee. In a week, there are 10 to 15 hours, and per month, it comes out to be about 100 hours.

UiPath didn't save the cost for us because we're not using UiPath to run the workflow. We just build the workflows and give them to the clients, but it has saved the cost for the clients. For us, it reduces the development effort. It has a lot of tools to build applications.

What is most valuable?

When it comes to UiPath, the custom robots that we can run in an EC2 instance and the on-premise support are valuable. UiPath has cloud as well as on-premise support. We have some companies that ask to run the application on our own server, so we just install UiPath in our own system and enter the UiPath key. We're running it on-premises on our own bare metal server. We can also do asset management where we can store the credential for the client's application that will be used in a runtime environment. We like credential management. 

We also have queue support in UiPath. We can just put the data in queues, and it'll be processed in a transaction manner. 

With UiPath, development is easy because they have their own Studio. We just run UiPath Studio, drag and drop the components that we require, and connect all the dots. When we're doing website automation or web app automation, we can use their UI-based Studio and grab the elements from the web application using XPath, which makes the development easier. However, for that, the initial setup is required to be done in a certain way. After we have done the setup, which includes running UiPath Studio and connecting the robots, everything is easy.

We did the UiPath courses for onboarding. We onboard many developers regularly, and every developer has to complete the course before getting started with the development. UiPath Academy was useful for learning about UiPath and getting started with the development. If we had started development without UiPath Academy courses, we wouldn't know which tools are beneficial for which use cases. Otherwise, we would've ended up using unwanted features for the use cases, which would have increased the development time. UiPath Academy gives us a list of features and tools. We get to know which tool would be suitable for a particular use case. This way, it reduces the development effort.

What needs improvement?

In the UiPath Community, a few questions get resolved and a few questions remain unresolved. UiPath has a big user community, but it needs to grow more. For example, during development, we might face some hurdles or hiccups while doing some of the tasks that we don't do on a daily basis, such as executing some API calls and getting some data. We faced some issues related to that, but when we searched for or asked about such issues in the UiPath Community, out of 10 questions, five to six questions remained unanswered. We had to resolve them on our own. So, UiPath needs to improve its community. They can offer some kind of reward for answering the questions asked in the community.

It would be helpful if UiPath could provide developers to help us with the on-premises setup. Without that, we have to figure out how we do the setup.

Its cost could also be better. We need to have a license for every robot, and it isn't possible for us to be able to run UiPath in our on-premises environment based on our usage. Even if we need to run a robot for an hour, we need to get a license for one year.

For how long have I used the solution?

We have been using UiPath for three years.

What do I think about the stability of the solution?

UiPath has good stability. They have monthly software updates, but they haven't caused any issues with our system. We didn't face any issues so far because everything runs smoothly. It's 99% stable.

What do I think about the scalability of the solution?

UiPath is scalable. Because our setup is on-premises, we manage the Orchestrator or Studio as our own. When it comes to running the bots or workflows, every time we want to run more automations, we just buy a new robot and attach it to the pool. They run smoothly. UiPath is 95% scalable.

We have about 200 users using UiPath. It's deployed at only one location.

How are customer service and support?

I've contacted them. They're definitely helpful. Whatever issues we have had, they try to debug and resolve them as soon as possible. They're good. I'd rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't use any other solution previously. We started with UiPath.

How was the initial setup?

It's on-premises with the AWS-managed cloud. While setting up the on-premises environment, UiPath documentation helped the most. Without that, we wouldn't have been able to set up the on-premises environment. We had the help of the DevOps team for setting up UiPath with AWS services because we ran our UiPath environment in the AWS cloud in our account. For 60% to 70% of tasks, we used the UiPath documentation, but for setting up the reusable services and scalable machines, we had to take help from the DevOps team for the setup. If UiPath had a team to help us set up the instance in the cloud, it would have been better.

It definitely requires maintenance. They have a monthly patch for the features and software updates. We need to install those patches. We have two to three people who are involved in maintenance.

What was our ROI?

We have definitely seen an ROI. We're investing a lot in the UiPath license. It gives us two to three times more than what we invested. We're giving the workflow solutions to clients, and they're giving us the money for the workflows that are running. The UiPath is running smoothly, and we're getting two to three times more than what we invested in UiPath.

Which other solutions did I evaluate?

We thought of Automation Anywhere and IBM RPA. That's all. These were the ones for which we planned to do a PoC and evaluate.

What other advice do I have?

I'd advise going with the cloud version of UiPath instead of the on-premises environment because it'd save the development effort and the setup time and cost. In the cloud environment, you can also run the bots on a usage basis. Going with the cloud version of UiPath would save a lot of time.

Overall, I'd rate UiPath a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Associate Software Engineer at Nagarro
MSP
Enables automation without coding knowledge, is easy to use, and reduces human error
Pros and Cons
  • "UiPath is straightforward and easy to use, even for those without coding knowledge."
  • "It would be good if the product could work locally, without depending on the internet, as connectivity issues can cause problems."

What is our primary use case?

We use the solution as an automation platform that even those without coding knowledge can use for automation-related tasks, such as PDF and Excel extractions. We're an IT services provider and use the tool for insurance data and other client requirements.

How has it helped my organization?

UiPath significantly improved our organization's productivity and strengthened our client relationships.

The solution reduces the cost of digital transformation, and we can now expect to see a 300-400% ROI. Doing so did not require expensive or complex application upgrades or IT support. The complexity of performing automations depends on the project size and ranges from very easy to moderately difficult on larger projects.    

The product reduced human error, improving the quality of service we can offer our clients and resulting in higher output accuracy. 

UiPath freed up employee time due to reduced errors, less human involvement, and less manual work. The time saved depends on the project size, but generally, it's approximately 40-50%.  

What is most valuable?

UiPath is straightforward and easy to use, even for those without coding knowledge. 

The solution's drag-and-drop functionality and templates save a lot of time.

We can easily build automations, removing humans from the loop, reducing human error, and saving time, to deliver positive outcomes for our clients.  

The solution enables us to implement end-to-end automation, which is excellent for reducing human error as there is no human involvement. It also reduces our dependency on humans and rapidly provides us with extracted data without manual work. End-to-end automation is essential because it allows us to carry out projects even if no team members are present, making it easier to conform to client deadlines.    

What needs improvement?

It would be good if the product could work locally, without depending on the internet, as connectivity issues can cause problems.

For how long have I used the solution?

We have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is highly stable; I rate it 10 out of 10 for stability.

What do I think about the scalability of the solution?

UiPath is very scalable; I rate it 10 out of 10 for scalability.

How are customer service and support?

The technical support is excellent and responsive. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

UiPath is the first RPA solution I've ever used. 

How was the initial setup?

I was involved in the development, testing, and deployment. The initial setup was neither remarkably straightforward nor complex; it was moderate.

What was our ROI?

Our ROI is in the region of 40-50%. 

What's my experience with pricing, setup cost, and licensing?

The product is very affordable, not costly at all.

The solution is very cost-effective for us.

Which other solutions did I evaluate?

We evaluated a few options, including Microsoft Power Automate, but it's a little more expensive than UiPath. UiPath also looks more modern, has a vast developer community, and excellent customer support.

What other advice do I have?

I rate the solution 10 out of 10. 

Being a part of the UiPath user community is valuable; sometimes, when we encounter issues or have queries, we can quickly get a response from the community.  

My team and I have used the vendor's UiPath Academy courses to improve our skills and knowledge of the solution. This was especially useful when I first started to use the tool, as I needed to gain experience in RPA. Anyone can take a UiPath Academy course and learn to use the platform without any additional hassle or training, regardless of coding skills and previous experience.  

My advice to others evaluating the solution is that I rate it very highly, and it's great for automating manual work. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Software Engineer at Wipro Limited
Real User
We get accurate output from Excel data and PDFs, making it easy for us to make decisions
Pros and Cons
  • "The most valuable feature is the ability to retrieve data from Excel files, including filtering the data. It is also straightforward and easy to navigate when building automations and makes our tasks easy to perform. It is very easy to use without any prior coding knowledge."
  • "The user interface needs a little bit of improvement because it looks a little cheap due to being a very old tool. Otherwise, it works well."

What is our primary use case?

I use UiPath to automate getting the relevant data from Excel and PDF files and for normalizing the data.

How has it helped my organization?

It helps reduce human error in data retrieval from PDFs and Excel documents. We get accurate output that is easy for us to make decisions on, helping us move forward to next steps. It makes us more productive.

End-to-end processes are useful for us because they give us positive output and increase our business productivity as well as staff availability. It saves a lot of time and human resources.

The amount of time an automation saves depends on the complexity of the task. Some save a lot, some save less, but it works well for us.

Automating tasks makes them more scalable and makes our client relationships better. We are able to provide solutions in less time than we expected.

What is most valuable?

The most valuable feature is the ability to retrieve data from Excel files, including filtering the data. It is also straightforward and easy to navigate when building automations and makes our tasks easy to perform. It is very easy to use without any prior coding knowledge.

Another important aspect is the UiPath community. It's critical when you face an issue. You can post it to the community and there are always people there who are ready to solve your issues. It works well in every scenario, and I would give a 10 out of 10 to the user community.

The UiPath Academy also helps a lot. I did a course last year because I wanted to know more about the new features. For anyone who wants to improve their skills related to UiPath, they should do courses from the UiPath Academy. It's very helpful.

What needs improvement?

The user interface needs a little bit of improvement because it looks a little cheap due to being a very old tool. Otherwise, it works well.

I would also like to see the ability for applications to work offline. Currently, they only work when online. If that is possible, that should be included in a future release.

For how long have I used the solution?

I have been using UiPath for the last two and a half years.

What do I think about the stability of the solution?

The stability is good, a 10 out of 10.

What do I think about the scalability of the solution?

The scalability is also good. I give it a 10 out of 10 for scalability.

How are customer service and support?

Last year I faced an issue related to UiPath and I posted a question on the developer community forum. After approximately two to three hours I got a response and that was all I required to resolve the issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Microsoft Power Automate. I switched because UiPath is cheaper and it has a large developer community.

What was our ROI?

It gives a great ROI. If you invest $1,000 in a project, it returns approximately two to three times, or $2,000 to $3,000. 

What other advice do I have?

The time it takes to set up an automation depends on the project size or complexity. It can take 15 or 20 minutes, and sometimes, it takes hours or a whole day.

Sometimes maintenance is required because it slows down due to new features or an upgrade going on. 

We have about 10 to 15 people maintaining things, doing testing or helping when anyone faces an issue. We have 200 to 300 end-users in our organization.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Sahil Rana - PeerSpot reviewer
Project Lead at Peristent Systems
Real User
AI helps reduce human error when dealing with huge data sets
Pros and Cons
  • "The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results."
  • "In terms of performance, sometimes it slows down when the internet connectivity is poor. They need to optimize it a little."

What is our primary use case?

I'm using it for the automation of various tasks. It depends on the tasks the users define. If we have a task that results in human error, or if we want a positive output in a small amount of time, or if we are working on huge amounts of data, we use UiPath.

How has it helped my organization?

It helps a lot in eliminating human error, by up to 50 percent for us, and in providing stability compared to other tools. It provides high performance and makes it easier to get positive output from automation.

If you have a huge data set and you want to upgrade results, the AI capabilities in UiPath reduce human errors and give a positive result in a small amount of time.

It also helps speed up digital transformation and has freed up some employees' time by as much as 70 to 80 percent.

What is most valuable?

We are using the PDF functions for scraping. Also, security-wise, it is very easy.

The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results. The UI is easy to use and does not require much training. A new user can use it.

Also, the UiPath user community is very good. If you have any questions, you can ask the community and a developer will help you as soon as possible. It has been a great experience for me.

I did one of the UiPath Academy courses last year to improve my skills in automation. It helps a lot. I would recommend the Academy to everyone who is new to the tool. Take a course and you will learn a lot. It helps improve your skills, enhance your knowledge, and know about new features.

What needs improvement?

In terms of performance, sometimes it slows down when the internet connectivity is poor. They need to optimize it a little.

For how long have I used the solution?

I have been using UiPath for the last two and a half years, approximately.

What do I think about the stability of the solution?

The stability is very good. It's a 10 out of 10 for reliability.

What do I think about the scalability of the solution?

It's very scalable.

Which solution did I use previously and why did I switch?

I have used Microsoft Power Automate, but UiPath is far better. UiPath is easier to use, easy to implement, and cheaper than Microsoft.

How was the initial setup?

The setup is not very complex and not very easy. Overall, it's moderately straightforward. Every new user needs a little training but can use it after some time.

The amount of time it takes depends on the size of the project. Sometimes we can deploy in a few minutes and sometimes it takes up to two hours. The number of people involved also depends on the project. Sometimes, one person can deploy it and sometimes a team is required.

What about the implementation team?

Implementation is done in-house.

What was our ROI?

It provides accurate results and great ROI. That's why we are using this tool for the end-to-end automation of tasks.

What's my experience with pricing, setup cost, and licensing?

It is cheaper than Microsoft Power Automate and saves us between 50 and 70 percent on costs. UiPath's pricing is moderate and something everyone can afford.

Which other solutions did I evaluate?

We didn't evaluate any other options because UiPath offers every feature that is valuable and useful in automation.

What other advice do I have?

Between the great ROI, speed, and AI capabilities, everything about it is positive for me.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.