UiPath Platform Reviews

My main use case for this product is process automation. For example, we use UiPath to make quick and easy applications for our internal office use.

It has reduced repetitive tasks. We now have more efficient processes. Manual testing was one of the time-consuming tasks that we used to do. Our testing team used to spend days and nights testing. UiPath has completely boosted the process. For example, previously, if we needed three employees to do a particular manual test, now, because of the automation that is available, we require just one employee. It has saved a lot of time, and it has also enabled us to deliver better-quality products. With automation, less manual work is involved, and the quality of the product that we deliver is very good. We have also been able to automate a lot of tasks, such as compliance tracking.

It's very easy to build automations using UiPath. Most of the things are just drag-and-drop. People with zero to minimal coding knowledge can build applications using UiPath. It's straightforward. One thing that facilitates this is that a lot of in-app guides or inbuilt tutorials are available, which makes UiPath very easy for a beginner who is starting out with UiPath. With such a good knowledge base, it becomes very easy for them to get a grasp of everything and start building applications.

It enables us to implement end-to-end automation. It also improves the employee experience. In software development, especially in the field of testing, there are many repetitive tasks, and they are prone to many manual errors as well. Automation through UiPath boosted employee morale, and it also improved the customer experience. We have been able to deliver better products on time to customers with UiPath.

It's a cloud-based solution, and it has helped to minimize our on-premises footprint.

With the AI functionality, we have been able to identify areas where automation can be implemented. We are trying to identify where process automation can be brought in and efficiency can be improved. The AI functionality is good, but there's a lot of initial work that needs to be done for this. It has enabled us to automate more processes. Within a month, we have been able to automate around 40 to 45 processes that were pending for a long time. It has definitely speeded up the entire process.

It speeds up digital transformation and also reduces the cost of digital transformation. Less manual intervention is needed, and less manpower is needed. It definitely reduces the overall cost for the company. Also, when something is automated, it's very quick. Redundant or repetitive tasks are completely reduced, and a lot of time is saved. So, it definitely saves time and cost.

This digital transformation didn't require expensive or complex application upgrades, or IT application support. Everything was inside UiPath. We just took some additional training from UiPath to get it implemented. Other than that, we did not use anything.

It has reduced a lot of human error. With manual testing, there were a lot of errors. With automation, that has been completely eradicated, and a lot of time and effort has been saved. It has reduced human errors by 100%.

It has improved our customer experience as well. We provide services to our clients or customers. Any human error leads to a delay in delivering the application. With automation, we have completely removed human errors, and we are able to satisfy our customers. It has impacted the retention of our customers.

It has freed up employees' time as well. A task that previously required three or four employees just requires one employee now. We do not spend all our time on a process. Once we implement and start an automation process, everything happens automatically. We can concentrate on other aspects of software development. It has saved 20 hours per week or 4 hours per day. 

It has saved a lot of costs for us in terms of employee reduction. We now need just one employee for a task rather than four employees. So, there are savings in terms of employee salary. We are also able to retain customers better, which has improved our revenue. Overall, about 25% of our cost has been saved. We were losing revenue and customers because they were not satisfied. With UiPath, our efficiency has improved, and the time to market has reduced. 

There are two features that I like a lot in UiPath: one is the Orchestrator option, and the other one is the Studio option. I especially like Orchestrator because it's very insightful for us. It's like a centralized hub to manage and maintain all of our process automation and task-mining. It systematically organizes each and every folder so that it's easy for us whenever we need to know, set, or take something. Studio is where we primarily do most of our designing. It's a very good tool. Most of it is drag-and-drop. These are the two main useful features for us.

The dashboard view could be more visually appealing. Dashboards in any software should stand out with colors, numbers, and other things, but in UiPath, the dashboard is not that visually appealing. The UiPath team could make it more visually appealing for us to get more insights.

Another improvement area is related to product updates. Earlier, we used to get monthly updates about the product, but that has stopped now. If they could bring that back, it'll be very good.

We have recently tried the AI functionality. There is a lot of learning that we need to do with regard to AI. It's good, but it's not as smooth as Orchestrator or Studio. The AI aspect of the product could be better. We're currently working on allowing the AI to automatically detect areas where automation can be brought in and efficiency can be improved. That needs some more refinement. It's currently not straightforward. Sometimes, it just repeats whatever it said previously, so nothing new comes out of it. The AI aspect of the product can be much more refined. Apart from that, I don't have anything else. It's a well-thought-out and complete product. It's very easy to use and easy to understand.

I've been using UiPath for around a year.

It's a cloud-based solution. It's very stable, and we just need to make sure that it's up to date. Personally, I have not seen any bugs, errors, or performance issues with this. We are not using an on-premise model. It's cloud-based. So, the service is always available, and it's always quick. It's very stable, and I have no complaints.

The applications that we develop with UiPath are also very reliable. They don't crash or have any performance issues. They are very stable and reliable.

When we started with UiPath, our main use case was to be able to quickly and easily make applications for internal purposes, but now, we are doing a lot more with UiPath. We are doing compliance, and we are doing AI-related process automation. It's definitely a scalable solution.

It's deployed across multiple departments. Each department has its own RPA functionality and RPA usage. In my department, 20 of us use UiPath, but I'm not sure about its users in other departments. 

Their support team is very knowledgeable. Whatever issues we have, they try to explain them to us in a better way. The SLA or response time is pretty quick. It's 24 hours for us. I have no complaints. I would rate them a nine out of ten.

In addition to the support team that UiPath has, I depend on the user community for all my queries. I see the UiPath Community as the main support tool. It's my go-to space for anything related to UiPath, and I am very satisfied with the quality of the community.

I am not aware of any other solution that we used to use.

It didn't take a lot of time to implement, which is a very good thing about UiPath. In about two to three weeks, we got the entire setup done. That was very quick.

It's a cloud solution. We have deployed it on AWS. Being a cloud solution, it requires very less maintenance from our side. That's one of the very good things about UiPath. We just need to make sure it's up to date.

We have definitely seen an ROI. Customer satisfaction has improved a lot. We have been able to retain customers better, and we have been able to reduce manual errors by 100%. 

Its pricing is straightforward. There are two editions: one is the community edition and one is the enterprise edition, which is a paid one. The paid edition is priced reasonably.

They charge extra for additional training and implementation, but that should be bundled up with the enterprise edition itself. All in all, it's reasonably priced.

To anyone considering UiPath, I would advise checking out the trial version of UiPath before going on to the actual version. Before you start using UiPath, there are a lot of things you need to get your head around. People who generally use UiPath have zero or minimal coding skills. This is something that you definitely need to know.

You can try out the UiPath Academy as well. They provide certification courses. I have not used UiPath Academy, but I have seen my team using it for the certification program they offer. I have heard that it's very good.

I would rate it a nine out of ten because I have not faced any issues with the product. Whatever we wanted to achieve with this product, we have been able to achieve.

We are a financial services company, and our primary use is to increase daily efficiency and create automated solutions for our operations team. Our primary concern is time. By implementing a robotic solution for mundane tasks, it frees up our teams to focus elsewhere. For example, going to a website, extracting data, putting the data somewhere, and manipulating it can all be automated, freeing up the team to focus on data analysis. This makes us more time and cost-efficient. 

As a smaller company, it was very important to us that scale automation would be taken care of by the vendor. It was one of our key points in choosing a solution.

The solution saved us a great deal of time and money, while teams have been freed up to focus on more important work.

Human error has been greatly reduced and the solution saves a significant amount of time, these are the two main reasons we started to use UiPath.

The solution helps us to keep track of tickets and send notifications used within our department. It helped a lot with our back and front-end offices. Our main operations team normally had a lot of data manipulation, which is now taken care of. They can now focus on market analysis.

This product is very user-friendly, it only requires knowledge of the most basic coding and how to work with logic. They are quick to respond to software issues. They either fix them quickly or provide a workaround if there is one. Overall, UiPath makes building automation very easy.

We do use the solution's Automation Cloud offering. Sometimes we aren't informed of software updates, meaning we have to figure that out for ourselves, especially when there are issues. We mentioned this to support, as figuring out solutions to issues brought in by updates sometimes increases our workload. Overall though, I would say the solution does save a lot of time for our IT department.

The solution has increased our TTV significantly.

The Automation Cloud offering decreased the solution's TCO by taking care of infrastructure, maintenance, and updates. 

We used the Automation Cloud to build out our own pipeline and connected it to Azure. This has really solidified our SDLC, which in turn allows us to quickly put out automations whenever we need to. 

My team and I used the vendor's UiPath Academy course. The course was very effective, as none of the team had prior UiPath experience. We trained using UiPath Academy for around a month, which got us to a point where we could start to use the solution for projects, which helped us learn even more.

The community is much larger than I expected. I'm regularly on the forum or the community blog, which says a lot about how good it is, because almost any information you need can be found there. Everything is well documented, there's always UI path support, and people answer questions on there, so it's very useful.

Since UiPath is one of the bigger vendors in the RPA industry, there's a larger global community. Everyone is really helpful and I think that's great.

Technical support could be improved.

The setup documentation could be improved to make that process easier. 

We have been using the solution for two years now. 

I'd say the solutions are around 80 to 85% stable. There are some areas that we have to reach out to support for, and they work to improve these areas for the newer versions. For that reason, I can't say the solution is 100% stable all the time. 

The features provided by UiPath make it very easy to reuse, so it's very scalable.

We haven't deployed the solution to its full potential at our company yet. It's used by nine to ten teams out of a total of around 200 teams. We have a lot more to do, as we only started two years ago. We are working towards implementing for more of our teams, but we need a bigger team to push out solutions faster. 

The technical support is inconsistent, it can be good or bad, this depends on who you get connected to. 

Neutral

It was before my time at the company, but I believe they previously used Nintex RPA.

I wasn't there for the initial setup, but I do know quite a bit because we did have to set up more bots later. I'd say it's a little complex if you don't already know what to do, but once you do know, it's very easy to set up. I would say the documentation wasn't that clear.

We're a small team that consists of two developers, one tester, and a manager. This is sufficient for the deployment and maintenance of the solution.

We implemented the solution ourselves.

I would say the cost of the software is around 10K and we've had around 50 projects, with probably $500,000 saved per project. That's a lot of money saved that can be diverted to other areas.

The solution has sped up and reduced the cost of digital transformation without requiring expensive upgrades or support. The product has greatly reduced the incidence of human error.

The solution has saved us a lot of time. I would say it saves us an average of 900 to 1000 hours per month. The additional time has enabled employees to focus on more high-value work.

Overall, the solution has reduced the costs of our automation operations.

The cost of the software was around $10,000.

I would rate this solution an eight out of ten. 

The solution builds robots and monitors automation. There is a product called UiPath Task Capture which can do process analysis or business analysis, but I would say it's always better for a human to take care of this. For that reason, I wouldn't say the solution is end-to-end, though we could configure it to be. I would say it works very well from building to the end, and in the testing and monitoring that comes after that. 

We used unattended automation and quickly realized we need attended, because with unattended automation projects take up a lot of time. With unattended automation, we can't run two project processes simultaneously, but with attended automation, we can take out another server and give access to the UiPath cloud to our business partners to run whatever projects they need. We can do this at any time, which is very helpful.

RPA generally isn't widely used, and some people overlook it, but it can transform a business. I would say it's an essential part of any digital transformation, and UiPath is a vast vendor with a user-friendly product. 

I am an RPA developer and I work with UiPath in that capacity.

Our current use case involves the automation of a process involving healthcare-related data. This is confidential data that is received from the customer and inserted into Oracle forms. Reports are then generated from it and these reports are then used by the organization, which is in the healthcare domain, for their analysis.

The data being analyzed includes medical and treatment history. For example, with the current pandemic going on, there are all sorts of healthcare data that is related to it, including various types of treatments. When somebody walks into any clinic or hospital, all of the treatment is entered into a database and we get an extract of it. The analysis is used to get more details.

Another interesting use case, prior to this one, involved the documenting of invoices. We were working with approximately 250 different samples of purchase invoices, many in different formats. One might be a native PDF file, whereas another could be a scanned PDF, and yet another might be a simple handwritten invoice that was converted into a PDF based on a picture that was taken from a mobile device. We were receiving these invoices from our client and they wanted to extract data from them. It was accomplished by using the Document Understanding features in UiPath.

The other notable use case had to do with issuing refunds for purchases that were made on an e-commerce site. When a customer made an order and there was a problem that resulted in them wanting a refund, there were multiple ways that the client could request one. A refund application could be received by the customer care department in the form of a simple call, which was a verbal request, or as an email written by the customer, or as an automatically-generated email that was created based on filling out a form on the website.

Regardless of which of the three input methods is used, the refund request is gathered and sent to a mainframe application. At that point, the information is extracted from the mainframe and the refund is issued using another application.

The automation of these tasks using features such as artificial intelligence and document understanding has reduced our costs. For example, with the invoice processing use case, there was a team of between 20 and 25 agents who were doing it manually. Obviously, a team of that size has a large cost associated with it. Also, the volume was very high, which meant that the team was not able to deliver on all of the work. There are approximately 250 vendors sending invoices to our customer to process the data, which translates to about 1,000 documents being sent on a daily basis, to be processed by only 25 people. It was a huge task. With this level of volume, people tend to get frustrated. 

We implemented the automation and the team size has now been reduced to only five or six people, and that is only required to monitor the bots. For example, they check to make sure that the data being fetched using document understanding is at par. We have set the minimum confidence of the documents being scanned at 90% and each day, a report is generated and sent to the customer. Overall, it was a very cost-saving implementation.

When it comes to building automations, it's pretty simple. UiPath has a lot of features, starting with Process Mining. For example, when a business person wants to start from scratch, they don't necessarily know which process to automate. They can use the Process Mining feature available in UiPath to get an answer as to whether a particular process is worth automating or not. Features like this are available to shorten the processes. Once a process is identified, we can go ahead and implement and develop the automation. Overall, it is very easy to develop automations because of the inbuilt features.

UiPath provides us with features to implement end-to-end automation, and it begins with the initial steps. They have Process Mining or task mining features to help companies that have an appetite for automation but don't know what they want to automate. Once a process analysis is completed, it can determine whether a process can be automated or not. At that point, we can proceed to the bot development.

Once the bot has been developed, there are different options, including third-party support, for deploying them. After a bot has been deployed, they have the hypercare facility to monitor and maintain bots that are in production. Taken together, all of these features facilitate end-to-end automation. This is very important to our work. 

Consider that UiPath did not always have the Process Mining feature. In those days, in order to do process analysis, companies had to hire Subject Matter Experts (SMEs) for different domains at the beginning of a project to determine which processes could be automated. For example, if there were a requirement for a healthcare process then the company had to hire a healthcare SME. The SME would assist in process analysis and in the determination of whether it was something that could be automated. Nowadays, with the help of the Process Mining features, we no longer have to worry about who is doing the analysis.

From our standpoint, we have to do the recording and supply the inputs. With this, a report will be generated and it will tell us whether the process can be automated. If so, then the developers or an architect will come in and do the development. Following this, the DevOps team will come in for the deployment. Finally, the production support and monitoring are taken care of by the developers.

Using the cloud-based deployment helps reduce our on-premises footprint because we no longer have to take care of servers and local databases. There was a separate team taking care of the networking aspect, and another team taking care of the databases. For on-premises deployments, there are different teams that come into play, whereas with a cloud-based solution, we don't have to worry about anything. UiPath takes care of deployment and the databases, and everything is automatically handled. I can't estimate an exact percentage of how much our on-premises footprint has been reduced, but it has really made a significant impact in terms of substituting or replacing the on-premises facilities.

Attended automation has helped to scale our RPA benefits and in fact, in my almost five years of experience, I have not come across a scenario where the automation could be purely unattended. In the use case with the invoices where we used document understanding, there was still a minimally-sized team of five people in place after the implementation. They monitor the processes and if the criteria of 90% are not met then the invoice will be rejected and sent back to the vendor. In this case, attended automation is really helpful.

The Automation Cloud saves our IT department time because we don't have to worry about hiring different teams for different tasks. The infrastructure maintenance is handled by the vendor and all we have to do is pay for our licenses, then everything is ready.

Automation Cloud has helped to decrease our time to value. You don't have to worry about how the installation is to be done, you just have to pay the license fees and the team will do everything. They have packages, and you just have to give them the numbers according to what you need. Based on that, they will propose a solution and propose an infrastructure for you. Once that is agreed, they will do the installation within a very short time. After that is complete, your developers can start doing the development and within no time, you will start seeing the ROI.

The Automation Cloud has indeed decreased our overall costs.

It is really helpful for an organization to use the Automation Cloud when they do not have sufficient resources available themselves. In situations like this, the UiPath Automation Cloud plays a very important role. You just have to give them the number and they propose the solution including the infrastructure. You just need a few developers and everything else is taken care of by the Automation Cloud team.

We have a lot of clients who are looking at digital transformation, but they don't know what tool to use. There are a lot of vendors available in the market who provide products that are similar to UiPath, but UiPath has a lot of very strong marketing, a strong sales team, and at the same time, the product is very good. UiPath helps in doing quick installations, quicker deployments, and quicker turnarounds. Ultimately, it really helps with digital transformation for any organization.

Digital transformation requires an upgrade, but it is not very complex and not very costly. A company may have to be 25 to 30 million dollars to upgrade, which is a significant cost, but if it saves 100 million then in the end, the organization is saving money.

UiPath has helped to reduce human error to a great extent. When humans perform the same task over and over again, we tend to get bored and frustrated. Our excitement goes down day by day. However, when it comes to machines or bots, they don't get bored and they don't get frustrated having to do repetitive work. This leads to fewer errors, which has a positive impact on the business. There are fewer escalations and the customer is happier.

Our automations have helped to free up employees' time by reducing how long it takes them to complete their tasks. It leaves them time for learning or performing other jobs, and in general, it helps to reduce work hours. I estimate that percentage-wise, it saves my team between 30% and 35%. The total time saved is approximately 250 hours per month.

One of the ways that our employees benefited from having time freed through the use of automation is upgrading. A lot of people, in particular our technical staff, upgraded by learning new technologies. This ultimately led to helping the organization because they are able to work on different jobs.

Automation also leads to an improvement in employee happiness. If you ask them to do the same thing over and over again, on a daily basis, they get bored. When 30% of the time is saved by using automation, it frees up perhaps two hours a day for them to do different work or even recreational activities. 

UiPath contains a lot of very useful features.

The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive. 

Using the artificial intelligence and machine learning features had a drastic impact on our use case. In the scenario where we used document understanding, we were able to successfully automate the use case without artificial intelligence. However, there was not a sufficient improvement. The success rate was between 78% and 80%. We did not use these features originally because they come at an extra cost and we did not have approval. When we were given approval and acquired the licenses, we re-implemented the automation and included the inbuilt AI and ML models. Our success rate went up to between 92% and 93%, which is significant.

The Orchestrator is in drastic need of improvement. Three or four years ago, the Orchestrator UI was very simple and comfortable to use but now, they have added so many features that it is difficult for new users to quickly understand it. The latest implementation that we did was so complicated that nobody was able to understand it, aside from the developers. Generally speaking, UiPath needs to improve the interface, and the overall user assistance should be boosted.

The developers are the core users of the product and it's important to make the product easy for them to use. The easier it is, the more people start using the tool. Then, as there are more developers available, more organizations start to hear about RPA tools and Uipath.

I have been working with UiPath for approximately four and a half years, across three different companies.

I have found that one or two times out of ten, UiPath Studio hangs and needs to be restarted. These types of technical glitches do happen but not often.

In the organizations that I have worked in so far, the UiPath features and the licensing available meant that we didn't have to worry about the infrastructure setup or scaling. You can start with a small number of licenses and robots, with little infrastructure requirements, and gradually, as you need more robots and more powerful infrastructure, you can scale up. It has great scalability. 

Even if somebody is using the community edition, we are able to build a PoC for them. In fact, using this approach gives us a pretty good idea of how the automation will proceed. Based on this, we get an idea of what the infrastructure will look like. Then, if everything fits into the customer's budget or request, we will go with the enterprise edition and implement the solution. Throughout the process, scalability is not an issue.

In my department, we have between 70 and 80 people working with UiPath. Out of these, 80% are developers, perhaps between 10% and 15% are business analysts, and the remaining people are solution architects or tech leads.

We use UiPath extensively because it helps with quick implementation and a short turnaround time. Deployments are very quick and easy to do. Given the current pandemic situation, I don't see the demand for UiPath or any other RPA tool going down.

I have been in contact with technical support many times and they are very good.

The issues that we typically face are related to Studio and sometimes licensing. The support has a fast turnaround time and if the organization is large, with a lot of licenses, then they have dedicated support for them. It is not necessary to deal with customer care, for example. Instead, dedicated technical support is available and they are really good.

The companies I have been with did not use another RPA tool prior to UiPath.

As a developer, I have not been directly involved in a UiPath installation or implementation. It's generally the responsibility of the implementation team that every organization has, and developers don't have the authority to simply download and install or implement UiPath. That said, I have given my input in the past.

Every company has a QA team and once they identify and finalize which automation software they want to install, the implementation team takes care of it. In my experience, the developers are given an instance of it to use after this.

It used to be a very simple installation, although, as I have seen UiPath change over time, it has become very complex. They have now Studio versus Studio X. They also have the Automation Cloud, which is different from an on-premises deployment. Somebody who is new to UiPath will not be able to do anything.

In terms of how long it takes for deployment, it depends on what process you want to automate. A very simple process can be automated, end-to-end from process analysis to deployment, in about a week. Complex automations have been taking us between six and eight months to complete. It all depends on what kind of automation you are doing.

In general, the implementation strategy is simple. Again, it depends on what kind of process we are automating. If the process is very complex and it involves a very high volume of data to be processed and stored, then it will require greater network bandwidth and more database storage. It may also need a fast server, with regards to processing speed. 

All of the implementations that I have seen have involved an in-house team. There are different departments involved, such as the networking team, the database team, or the IT department. Also, for the latest implementation that we did, involving Automation Cloud, the UiPath team helped us.

UiPath has reduced our overall costs. For example, if you are replacing 25 to 30 humans, where instead you only have to pay for licenses, the expenses are much less.

The company and our clients see a return on investment through savings in time and costs.

There are different licenses available, including variations for an on-premises versus a cloud-based deployment. For example, an on-premises installation is very easy and not very costly, and is suitable for a client with a simple optimization that does not have cloud-based requirements. Generally, companies do not have to worry about infrastructure because of the different options that are available.

Different licenses are used to activate features that the organization wants to use. For example, they offer licenses for UiPath Studio X, attended automation, unattended automation, document understanding, and so forth. They also have customized licensing and packages available. For example, if a customer requires 50 attended and 150 unattended licenses, but it does not fit into an existing package, then UiPath will create one for them.

They have an on-demand, floating license available for companies to save on costs. In this case, if a company wants 40 licenses and is only using 10 at a time then they only have to pay for the ones that they are using, with the remaining 40 triggered only when requested.

There are other automation tools on the market, such as Automation Anywhere and Blue Prism. Of these, UiPath is very strong and this is because of the UiPath academy for training, the UiPath certifications, and other things that impact the RPA developers.

The company that I am with did not evaluate other products before choosing UiPath.

Over the time that I have used it, the number of resources available in UiPath has grown to a very high level. For example, with the advent of Automation Cloud, the organization no longer has to worry about protecting against on-premises failures.

I have used the UiPath Apps feature but have not yet put it into production. I have completed a PoC and done some self-learning, but I haven't yet come across a scenario or process where we have to implement it.

We completed a proof of concept where our client was looking for customized input forms for their client. In that case, if I had to write the code for this customer's input form, I would need to hire additional resources at an extra cost. It might be, for example, code that has to be written in Java. In UiPath Apps, we were able to create a customized form for our client within a span of two to three days. It would be able to handle their various survey-related inputs. This feature is very helpful because it is much quicker than writing customized code for the client.

The Apps feature did not affect my IT department's workload but it did reduce the work required by my team. This was important because our client was not originally seeking to use UiPath for this part of their project. Instead, they had confidence in us and asked how it could be done, and whether Uipath could accomplish it. When we completed the input form using Apps, it definitely helped in reducing my organization's workload and in turn, reduced the overall cost to the client.

In summary, the features are very good and there are plenty of tricks and tips available, depending on what it is that you're trying to do.

I would rate this solution a nine out of ten.

Our primary use case involves the democratization of software through the Sysen Lever and Power User Program. Essentially, we are trying to automate complex processes that can be easily rules-based, eliminating the need for repetitive motions.

UiPath helped relieve some of the burden related to paperwork and regulation, making people happy and excited about new opportunities.

The drag-and-drop features are useful, and having the ability to integrate technical scripting is beneficial. It speeds up development while offering additional flexibility.

Scaling efficiently and supporting people with technical information has been challenging.

We have encountered scalability issues trying to figure out how to make the operations work with different setups. My particular employee group is all remote.

I did not evaluate other options before choosing iMac.

I rate UiPath an eight out of ten.

Our primary use case involves automating low-hanging fruit processes such as daily reporting, order entry, and AP invoice processing. We are a printing company with 33,000 to 34,000 transactions a year, and 70% of these are repeat orders that we aim to automate.

Implementing UiPath has increased speed and accuracy, freeing up staff to focus on higher-level tasks requiring creativity and attention. It has resolved the issue of order entry delays, reducing a process that could take two to four days to just five minutes.

The document understanding feature has been particularly valuable as it recognizes and extracts data from invoices and purchase orders, greatly saving time.

The fast growth of UiPath can be difficult to keep up with, so more informative sessions or webinars showcasing potential returns on investment for specific industries would be beneficial.

We started using UiPath in 2018.

In general, the stability of the solution has been positive.

UiPath has been able to keep up as our environment grows.

The customer service and support have been great, consistently providing answers or guidance.

Positive

We did not use a different solution previously. We chose UiPath for its user-friendly Studio and comprehensive resources.

We initially partnered with a company that was not the best fit, and have since switched to a more suitable partner, greatly improving our experience.

We have yet to realize a significant return on investment due to initial partnership challenges. However, we are now on track with a new partner.

Pricing is fair. That said, it requires justification for returns due to a tight budget.

I would rate UiPath a ten out of ten.

We use UiPath for social media marketing.

UiPath increases efficiency, speeds delivery, and automates repetitive tasks to save time. We can streamline tasks and make daily work more meaningful. Instead of doing the same things over and over, employees can focus on more important work.  

It also allowed us to automate many internal processes, saving significant time and increasing the accuracy of reports and monitoring. It also helped improve customer satisfaction and made significant time and cost savings.

The most valuable feature is the autopilot or copilot AI feature. While we have not used it yet, I'm told the Document Understanding feature is also highly powerful. SaaS is also valuable.

The UiPath Studio development suite response can be a little sluggish, depending on the workflows you use. I use a lot of legacy workflows, and the application response is slow. 

I have used UiPath for three years.

The UiPath Orchestrator has been pretty stable overall. There have been a few outages. 

We started with three licenses and still have that. We also have one test bot test license, and it's scalable.

When we opened a specific ticket, UiPath lacked the resources to help us. Getting someone to help you was hard because you needed to go through different channels. 

Positive

We needed to connect three unattended bots to the Automation Cloud and Orchestrator. Setting up on-premises for different applications that don't have their own infrastructure may be a little more difficult. 

We did not use a partner for implementation.

We've saved about 350 hours using UiPath, which equals about $500,000. When we automate jobs that take longer manually, the time savings are pretty straightforward.

UiPath's pricing and licensing are in line with the market. We haven't used AI units yet, so I'm unsure about their pricing.

UiPath is our platform for automating tasks and processes within our manufacturing environment, to boost productivity and streamline overall operations.

UiPath utilizes a hybrid deployment model, where our virtual machines reside in a federated cloud environment, while the UiPath orchestration engine itself remains on-premises.

UiPath stands out for its user-friendly development environment and minimal programming requirements. Building automation with UiPath is a breeze, making it a strong selling point for those looking for an easy-to-use RPA tool.

UiPath offers end-to-end automation, but there's a catch: it requires full access and control within the target environment. This means UiPath needs security permissions to interact with and potentially run other applications, which can be a challenge to set up. While achieving end-to-end automation is valuable, this access requirement can be a hurdle.

UiPath has reduced our on-prem footprint, freeing up resources that were previously dedicated to maintaining that infrastructure. These resources can now be used for other tasks.

We saw the benefits of UiPath immediately upon deployment.

The UiPath user community has been a valuable resource for quickly solving problems. By interacting with other users, we've been able to share insights and find solutions to specific programming issues.

We leverage UiPath Academy courses to prepare developers for certification exams. These courses serve a dual purpose: getting new developers acclimated to the platform and providing foundational knowledge for citizen developers who want to learn UiPath quickly.

UiPath accelerates our digital transformation, but integrating legacy systems can be a hurdle. While UiPath excels once deployed, the process of granting it access to legacy data for proper functioning can be time-consuming in our environment. This may be specific to our setup, but it's worth considering nonetheless.

UiPath significantly reduces human error by automating tasks and allowing for faster turnaround. This means that even if users make mistakes in their submissions, UiPath can quickly catch them and provide feedback so the user can fix the error and resubmit the issue.

UiPath has helped free up our employee's time for other projects.

UiPath significantly reduces our transaction processing costs. Previously, transactions took days to complete, but now they're done in minutes. This efficiency translates directly to cost savings, and it's just one example of how UiPath can optimize internet-based processes by streamlining workflows and minimizing processing time.

A key feature of this solution is its built-in VM orchestration capabilities, allowing us to manage virtual machines without additional setup. This includes basic functionalities like starting and stopping VMs, as well as integrating queues into our orchestration workflows. Additionally, we can leverage built-in Insight reports to extract transaction and volume data for analysis.

The biggest hurdle in UiPath Academy courses has been completing projects, especially for advanced certifications like RPA developer. With everyone juggling work and deadlines, dedicating significant time to capstone projects becomes difficult, leading to course completion struggles for many.

UiPath could improve its services and account management. Specifically, greater interaction with the services team would be beneficial to understand their capabilities better. This could involve trial runs where the services team demonstrates the value they can provide before being engaged. Additionally, providing sample automation, such as starter automation for SAP workflows, would give users and teams a starting point to build upon instead of starting from scratch.

I have been using UiPath for two and a half years.

Our daily automation runs smoothly, and weekly ones seem stable for users. However, I get frequent alerts about downtime, potentially due to VM configuration issues. Since we have multiple VMs and I might receive alerts for others, some get unintentionally ignored without impacting functionality.

We've found UiPath easy to scale by adding virtual machines to handle more automation. As we expand our automation to support more users and environments, we anticipate needing another bot. Adding a new bot to UiPath is straightforward - we can simply assign an existing automation to the new bot and keep it running. The only additional cost is for the new VM. Overall, UiPath scalability has been positive for us.

The quality and speed of the answers from UiPath technical support are good. We have a good support-level contract with UiPath that gives us enterprise-level support. 

Positive

I would rate UiPath eight out of ten. It is a good solution but it wasn't made for ambiguity.

We primarily focused on UiPath for automating desk-level processes without initially considering other solutions. However, before implementing any automation, we assess its suitability for UiPath and whether a workflow tool like ServiceNow might be a better fit. In essence, we compare these two technologies for workflow automation needs.

UiPath took longer to use at first due to the learning curve, but now we're more experienced with the software, so creating automation is a breeze.

UiPath requires annual maintenance, which involves upgrading to the latest version. This process includes migrating virtual machines and thoroughly testing existing automation to confirm their functionality after the upgrade.

New UiPath users should consider two main factors: process type and system compatibility. UiPath excels at automating well-defined, repeatable processes that can be observed and coded. It's ideal for desk-level tasks and works well with Microsoft applications and many browser-based systems like SAP. However, custom systems may require additional effort as pre-built UiPath packages might not be available. By focusing on deterministic processes and compatible systems, new users can identify the best use cases for UiPath.

The use cases for UiPath depend on the specific requirements of each department within an organization. We typically meet with small groups of employees to identify potential automation opportunities within their departments. If a use case is suitable for automation, we develop the feature and build the bot for the customer.

UiPath integrates seamlessly with our existing products. Leveraging its AI capabilities, we're identifying new use cases. Additionally, UiPath offers a "bring your own model" approach, allowing us to utilize machine learning models from other vendors if needed.

UiPath enables end-to-end automation.

As a team of six developers, we rely heavily on the UiPath user community for answers to our questions.

UiPath helps us significantly reduce our on-premises footprint. It provides an automated touchless environment that we use in the administration and finance departments to automate a portion of our business processes.

We incorporate UiPath Academy courses into our developer training program to ensure they achieve specific certifications. For instance, all developers must obtain the professional UiPath certification. Each year, we prioritize which modules to target based on relevant use cases.

We use AI functionality in our automation. Communication mining and task mining are AI components of UiPath.

UiPath helps speed up and reduce the cost of digital transformation.

It helps reduce human error and frees  up our staff time to focus on other tasks.

UiPath has helped save us costs overall.

The biggest advantage of UiPath is its user-friendly environment. Unlike Azure and Blue Prism, UiPath offers a robust orchestration platform that allows central management of our entire RPA ecosystem from a single orchestrator. Additionally, UiPath excels in automating web applications.

UiPath provides a comprehensive suite of solutions for robotic process automation. Beyond the core UiPath Studio for building robots, they offer a range of AI-powered products such as communication mining, task mining, and the Automation Cloud. These solutions seamlessly integrate within a unified environment.

The pricing is high and has room for improvement.

I find UiPath's development environment to be challenging. Ideally, I'd prefer a more user-friendly approach like Blue Prism's, which utilizes a building block concept.

I have been using UiPath for 4 years.

I would rate the stability of UiPath 8  out of 10.

I would rate the scalability of UiPath 9 out of 10.

The technical support is good.

Positive

I have used Kofax but UiPath is far ahead of it.

The initial deployment is straightforward. Deploying bots using UiPath is easy.

We used external consultants.

UiPath is priced high.

I would rate UiPath 8 out of 10.

I recommend UiPath to others.

We use UiPath Studio, specifically the enterprise version, for developing projects per organizational requirements.

UiPath makes building automation processes easy and accurate. It allows us to create a wide variety of feasible automations. Even complex processes can be tackled using UiPath's features, such as object repositories and document understanding.

UiPath offers end-to-end automation, which is crucial for our work. This allows me to handle various tasks. I can efficiently open any web application required by the organization or our clients. I can download documents from web applications and fill in the necessary details within them. I can extract important metadata from documents or web portals. I can store the extracted data in a designated data queue. I would rate the process a ten out of ten.

By automating tasks through the use of robots, we can achieve significant time and manpower savings. This, in turn, leads to reduced costs for the company. Additionally, automation improves accuracy, as robots are less prone to errors compared to humans performing repetitive tasks daily.

I use the UiPath Academy courses in my free time to get some diploma-level certifications.

UiPath reduces the cost of digital transformation.

UiPath helps reduce human error.

UiPath helps to save staff 70 percent of their time through automation. 

The community version of UiPath has a limited feature set, which can make it challenging for users to fully explore its capabilities without purchasing the enterprise version. Offering a trial period for all features could provide a more comprehensive evaluation experience for potential users.

I have been using UiPath for four years.

While UiPath has disconnected on a few rare occasions, it has generally been stable.

UiPath is scalable 80 percent of the time.

The initial deployment is moderate. 

The implementation was completed in-house.

UiPath is expensive.

I would rate UiPath nine out of ten. There are many RPA tools and UiPath is at the top of the list.

UiPath requires maintenance for any changes that are made.

I recommend reviewing the documentation and completing the UiPath Academy courses before using the solution to automate processes.

The use cases are quite broad.  UiPath is used in customer contact centers, supply chain management, operations, etc. It is useful for the intelligent automation of task-oriented processes.

It's easy to sell clients on a cloud-based solution like UiPath because it's the easiest to maintain and run. Some of the customers have already adopted a cloud-first strategy, so it's crucial for them not to have to operate their own data center. Others need to have a data center for privacy reasons. 

The solution helps customers reduce costs by about 20 percent. UiPath doesn't require any expensive or complex application upgrades. It has reduced human error. UiPath has improved outcomes like SLAs and customer satisfaction scores while reducing wasted time. 

UiPath frees up employee time, but the exact amount varies from client to client. It depends on your scope and your use case. You can obviously save time. It depends on how you design the process or whether you're automating one process or 10. 

I appreciate the stability of the UI automation, the studio, and the development environment. I also like the platform's rich capabilities. Stability and performance are always essential when automating through the user interface. This is what they definitely bring to the table. 

Regarding the ease of building automations, I would rate UiPath nine out of 10. It's the best tool in the marketplace. It's easy to build automations, and the interface is easy to use. I like how it integrates with the Orchestrator and everything works together. There are so many different use cases that we can easily connect through APIs, databases, and user interfaces to automate all kinds of applications. 

UiPath's end-to-end automation is critical. It's the most efficient way to automate. You automate mundane tasks so that people can focus on everything that requires expert skills or knowledge. 

The solution's user community is amazing. There's a lot of knowledge and experience, and it's easy to access that information. It's a highly active community. The UiPath Academy also has some attractive content that gives you hands-on experience with the product. The courses are easy to follow. 

I have been using UiPath for about three years. 

Excellent stability.

UiPath's scalability is excellent. 

I have had limited contact with UiPath support, which says something about the product. 

I have used Automation Anywhere and UiPath. I've looked at other options, but UiPath is at the high end.

Deploying UiPath is straightforward. It's fast. You can deploy UiPath in five minutes depending on what you need and how everything is configured up front. You need to get a platform account and set up the machines that will be part of the solution. You also need to set up users and assign them licenses. UiPath requires some maintenance based on the types of packages you're running. One person can do it. It isn't too complex. 

UiPath is relatively expensive. However, it's the leading product because it has so many capabilities. 

I rate UiPath 9 out of 10. When implementing, I recommend sketching out your costs over multiple use cases and comparing them to an alternative solution.