UiPath Platform Reviews

I use this solution for automating customer processes. I have been working with this for almost seven years and am responsible for automating various business processes across different industries such as finance, telecommunications, and airlines. I have experience working with numerous sectors and do not use it for personal reasons.

Document Understanding allows me to track information not only from structured documents but also from unstructured documents through artificial intelligence and machine learning techniques. These are excellent tools. Additionally, the process understanding enables me to track and manage document processing effectively. Ease of building automation includes utilizing tools to record the process and generate the initial process design document.

I have just generated the default pilot. I believe another option for the tool could be voice interaction. For example, similar to using assistants like Alexa, it would be beneficial to integrate voice commands with the UI to create an Excel spreadsheet and populate a data table.

I have been using the solution for seven years.

I have experienced stability issues.

I have experienced scalability issues.

I would rate customer service a ten out of ten.

The number of solutions we select depends on client needs. My company uses various software platforms without preference, and it depends on client requirements and objectives.

The initial setup is efficient if all infrastructure requirements are met, faster than Azure's requirement. It could take about an hour.

We have our checklist that describes every document. We ensure everything is checked. We are a consulting company, and we have expertise in this field.

If you lose higher Wi-Fi parameters, it saves additional time. The license cost is slightly higher compared to other providers, yet the benefits are justifiable.

The developers are very client-focused, always looking for feedback and adding additional value in every version. I was one of the first UiPath MDPs, and it enables a lot of learning opportunities. If you're keen on learning, you can benefit greatly.

UiPath is accessible with various language options, breaking down communication barriers. Many developers benefit from this, especially since it's free. Fatigue can lead to errors, but automation helps reduce such issues, particularly in financial processes. In terms of digital transformation, UiPath accelerates the process and reduces costs. 

Overall, I believe UiPath is the best tool available. I rate the overall solution ten out of ten.

We currently use UiPath to process birth certificates. One of my tasks was to apply OCR to the birth certificates and use a named entity recognition model to extract details like the names of the individuals, parents, and the place of birth. The project requires us to handle certificates from all 50 states, and every state uses a different format. 

We're supposed to be doing intelligent automation, but we're not there yet. I work in the applied analytics and statistics section, and we're supposed to find ways to inject more advanced analytical methods into some of these places where we can automate. Our IT department has a CoE that conducts intake processes. They use Automation Hub to review each process, and the executive governance board votes on it. I don't know how they decide internally because I'm not part of that. 

Automation through UiPath provided a framework and a low-code solution, which generally improved the process. It reduced the burden on the workers, freeing them to do what they wanted. 

It is also utilized in identity governance, especially within IT environments. For example, say I want to install a particular piece of software on my computer. There's a process to request access, and it goes through an approval chain. Ultimately, it gets to someone who has to click a button or provision an account. Someone will get an email and copy-paste the stuff from the email into another system and click "provision." 

And when an employee leaves or switches job roles, they no longer need access to a particular system anymore, so you must remove that access as soon as possible. Automation helps. Governance is one area that we would like to use it in more.

UI automation is helpful for interacting with legacy systems, mainframe systems, and various web applications. Someone might use all those things during their jobs, and many of them don't necessarily have APIs, either.

Although improvements have been made, such as auto-healing, there is room for improvement. Changes in the UI can break automations. If you upgrade from Windows 10 to 11, you may need to rewrite some of those UI selectors completely. That is probably the biggest weakness that I can think of.

I have been using UiPath for four or five years.

The solution can be fragile, but there have been significant improvements over the years. The unified target framework, which considers strict, fuzzy, and image matching, helps to stabilize the application somewhat.

UiPath has been able to perform as our organization grows or as the demands on UiPath increase.

In my previous job, I interacted directly with UiPath support, and they were always effective. Currently, support is accessed through IT, which escalates issues if needed, so I have less direct interaction with customer support.

Positive

I've used Python and VBA and experimented minimally with Selenium, but they're not as strong when it comes to UI automation. I've also used Power Automate for Microsoft products. Sometimes, I want to automate Outlook, but I don't want to ask the security to enable the UiPath activity to pull emails. 

We've saved time and reduced human error. 

I rate UiPath eight out of 10.

Our primary use case for UiPath revolves around document imaging, specifically scraping data off documents and digitizing them. We only use it in our accounting department and haven't expanded it to the rest of the company. We've seen some success with the projects on the financial team, but we might be resource-constrained to get other departments involved. It's hard for them to adapt to new technologies. 

UiPath has improved the accuracy of data entry from our invoices. Processing thousands of invoices is time-consuming. One outcome we've achieved is expanding the data collection from the invoices. They were only capturing dollar amounts, but these invoices have tons of other information that was just going to waste and could be analyzed. Now, we're capturing the data and analyzing it. It will be a significant benefit, considering how we do business.

We've advanced our green initiatives by recycling invoice paper after digitizing it and reduced the costs of pulling this information into our system.

The most valuable feature is the general automation that UiPath offers, especially in improving data collection which allows for a more comprehensive analysis of information on invoices.

There is a need for better autopilot features to enhance the functionality of UiPath.

I have been using UiPath for about a year.

UiPath is stable so far.

UiPath can scale as our business grows.

Customer service and support have been excellent. I would rate it highly for their responsiveness and supportiveness.

Positive

Previously, we used a service that scanned documents and sent them back in EDI format. We switched to UiPath because the previous solution couldn't handle certain document images unless they were in native PDF form.

The initial setup seemed straightforward.

We used corporate for the setup. Corporate used UiPath as a partner for support.

While there hasn't been a financial return on investment yet, the team is happier not having to manually enter invoices, which is a qualitative benefit. However, I foresee a financial return in the future.

UiPath's licensing seems straightforward, and the pricing is comfortable for the corporate leadership. They made an outright purchase, knowing the full cost and expectations.

I rate UiPath 10 out of 10.

I have hundreds of use cases for UiPath. Mainly, it's used for AP and AR automation, outboarding, HR, and for vendors and customers. 

It's helped us reduce manual work for our employees and customers.

Having expertise in IPaaS has allowed us to create a lot of automation for our clients that they normally couldn't automate. It's a profitable solution in that sense. Also, it automates many steps that normally would require a lot of FTEs to do that work. You can ensure it's being done on time without any human errors.

The UI automation is excellent. Being able to automate clicks on desktop applications and browsers is very helpful. A lot of the other tools are very good at automating online system processes and similar things. However, when it comes to desktop UI automation, they are by far the leader.

They're just starting to add a lot of AI functionality, so there's definitely room for improvements in leveraging the latest AI technologies - like GPT, et cetera.

I've used the solution for about eight years. 

The solution is very stable. I'd rate its reliability nine out of ten.

It's extremely scalable. I'd rate scalability ten out of ten. 

Most of our technical responses are related to third-party websites changing their designs. You have to deal with those changes. The modern selectors are smarter and can adapt to change. However, if the developer changes a lot of things in the background. 

UiPath support is quite good. Sometimes they take a bit to get back to us, however, most of the time, they are pretty responsive. 

They do have a higher tier of service that costs more, and they are quite excellent. 

Positive

I use both UiPath and Power Automate. We used to use a tool called Win Automation. We switched from then due to the fact that they were prone to failure and did not have enough tools to meet expectations. They have since been acquired by Microsoft, and Microsoft Power Automate is based on that.

I'd rate the initial setup eight out of ten. It's pretty easy to implement. 

We use Azure Virtual Machines to deploy the robots and usually use a lot of the Azure services in conjunction with the robots. The cloud is on UiPath's automation cloud. That's where we have our servers - to manage the robust deployed data on multiple virtual machines.

In terms of maintenance, there are always releases and updates, and then you can usually design your own robots to watch over the other robots, which is really interesting. You have the flexibility to make your own monitoring; if it sees something wrong, you can enter a ticket and then dispatch it to the support team to respond to it. 

My whole developer team is involved in maintenance; however, I have specific support team members. There's 28 developers and seven support team members in that group.

We witnessed an ROI fairly quickly. For the cost of one developer license, you can produce a lot of automation. The robot license is a 24/7 one-year license. If you can run bots 24 hours nonstop on it when you can run many different processes, each process can save hours, hundreds of hours of time for employees. There's also a lot of savings from your customer side on being able to service things quicker as well. That you can't fully quantify; however, you find you can offer better customer service in terms of speed of transaction, et cetera. Even if you spend $10,000 to $15,000 on a robot license, you quickly recover your costs. 

The pricing is very competitive. There are some parts of the solution that are considered consumable, and as you consume more, you increase the cost. However, that's similar to other products out there. There might be extra costs for AI units, robot units, and data services. That said, what they give you out of the box for every license is usually sufficient for most enterprises.

I'm a customer, reseller, and partner.

I'd rate UiPath ten out of ten. 

I would advise new users that the biggest part is to always sync in reusable components. That will drive your ROI much quicker. If you can reuse pieces or design them in a way that they're reusable, then you can use them across multiple processes instead of redoing the work over and over. Thinking modular from the beginning is going to go a long way.

We have a lot of SAP Extract, transform, and load (ETL). We have human resources and time management. We have a very diverse tool landscape due to natural growth. We are in a very early stage of transformation, so we use it to bring information into multiple systems at the same time.

We also have a good few financial use cases related to tax. We work in Europe. Within the EU, there are different regulations, and sometimes, we have very short deadlines. On the third or first business day, we have to get information out of 16 or 17 SAP systems and format them. We have to get them out to Italy and Spain for government stuff.

The objective that we were trying to achieve by implementing UiPath was hard cost savings, but I changed that a little bit. It is not the right technology for hard cost savings. We have now changed it to quality and efficiency, and what they do with quality and efficiency is up to them.

Currently, we only use the core RPA. We joined the company only eight months ago. We worked for another company before, and that company is at a very early stage. We are setting up our CVs and our citizen development program, so currently, we only use core RPA and core automation services.

We are not using AI yet, but we are about to change that with Document Understanding. In the company where I worked before, we used Document Understanding, and it helped us a lot.

UiPath automations have increased the accuracy of our operations. We have a lot of peak sessions with finance and techs. There are quite high penalties if we get something wrong. For example, if we calculate our tax incorrectly and we pay too much, that does not mean we get the money back. If we pay too little, we also have to pay a penalty fee. We have reduced the error rate by over 25%. We saved 1.24 million last year. That is one aspect. The other aspect is the peak time work. We had a team of people coming in on the third business day at 5 am. I had to download all the reports and things like that because they had to get the report out by 12 pm. If they were not out by 12 pm, we had to pay a penalty. After automation, people came in at 8 am, and the reports went out by 10 am. 

I like the low-code/no-code approach and the graphical interface. Among all the RPA tools, UiPath is the one with the easiest interface.

Orchestrator needs an overhaul. They have added so many functions that it is sometimes quite hard to find the right settings. They have a tree hierarchy with the host and the tenant. Some settings you do on the host, and some settings you do on the tenant. You need to know at which level you are to find what you need. It all looks very same.

The other thing that I have been telling them for years is the width of the activity. You cannot change the width. I do a lot of training to show something, and I constantly have to go into the advanced editor to show what is in there, but the big thing right now is Orchestrator.

I have been using UiPath for 12 or 13 years.

I have not had any issues. If something happened, it happened because of the human network.

It is very scalable.

The USA support is okay. I would rate them a seven out of ten.

Their support in Europe is good or very good if you get the right people. I would rate them between six to nine out of ten.

Their support in Asia needs improvement. I would rate them a four out of ten.

I have worked with Blue Prism. I have worked with Automation Anywhere. I have worked with what I call the Microsoft suite, which includes Power Apps, Power Automate, and Azure Logic. I worked very shortly with OpenSpan, later known as Pega. I trained at a university. I trained others in automation as part of the robotics lab at the University of Hanover. We looked at several tools there. 

In terms of comparison between UiPath and Microsoft Power Automate, given the use cases for which I normally use them, they both have areas where they are good. If Microsoft could get their documentation right, the attended series of UiPath would be in a lot of trouble. Given the whole unattended and hyper automation or intelligent automation, which is the main focus of UiPath, you need orchestration. That is where the big bucks and the big savings are, but to get the technology out with the attended bots or shadow IT, Microsoft Power Apps and Power Automate are important because they help people understand what technology can do. What we see very often is that people start with Power Apps, sometimes even with a macro, and then they realize that they have hit a certain barrier very quickly. They come to us. Initially, we take what they have and just enhance it with UiPath, and then over time, we bring the functionality from the macro, Power Apps, or Selenium and migrate them into our things.

Currently, we are on-prem, but we are migrating to the cloud in November. We are currently not using the latest version, but with the migration, we will be.

I was involved in its setup. The Orchestrator setup could be easier. There are a few loopholes that you need to understand. UiPath Studio is straightforward, but the setup of Orchestrator has become a little bit more complicated over time. You need to connect them to bots, and you need to know what type of user you need for what type of robot, which has become more tricky. Overall, the setup of Orchestrator and certificates can be a bit challenging.

In terms of the implementation strategy, we took a test server and put it on. We did some testing with our network and information security team, and once they were happy, we moved it out to production.

For the current implementation, we did not take any help. The first one was done by a partner, but they did not do a good job. I did the second installation on my own because I knew how to do it.

In the previous company, they had a partner system. 

I do not like the enormous jumps that they have had in the past. The ROI has become a lot harder because of the pricing changes. When you have time to plan for it, the ROI is there. If it was cheaper, it would make my life easier, but on the other hand, it is worth it. These jumps year after year are a problem for me because then I have to go back and say that prices have increased by 30% percent, and I get asked, "For what?" It takes a lot of time.

In this company, UiPath was already chosen. In the company before, I looked at all the big ones. I chose UiPath for the ease of use. 

I would advise finishing UiPath Academy courses. After you have finished them the first time, finish them the second time.

I would rate UiPath a strong eight out of ten.

We leverage UiPath for customer service use cases and process automation to improve employee productivity and reduce time spent on repetitive work. UiPath is mainly used for financial processes like automated invoicing, but we also use the solution for IT processes. 

UiPath is deployed on-prem on a private cloud, and all our BFSI customers are on-prem. BFSI customers tend to use fully on-prem environments. UiPath offers cloud and on-prem versions, but the functionality is the same. A few technical aspects are a little different. 

UiPath makes our employees' jobs easier by eliminating repetitive tasks. The solution has reduced the time spent on these tasks by around 35 to 40 percent. They can use bots and spend more time on more productive work. We've improved process efficiency and employee productivity using automation. 

It's helped us discover better ways to make each process more stable. Our productivity has increased from 20 percent to almost 45 percent. That's what the change we have seen using you about. Using UiPath has reduced human error by 99 percent. I can't say 100 percent because nothing is fully automated. 

UiPath's automation features are all equally valuable, but we use the unattended bots the most. UiPath is easier to handle than most RPA technologies, and it's easy to install, so it's a competitive solution. 

The UiPath community has helped us troubleshoot issues. For example, if a bot isn't working properly, we can go to the forums to find the root cause of the problem. My technical team uses the UiPath Academy to get certifications and gain a better understanding of the product, but I haven't used it. 

We use some of UiPath's AI functionality, which makes it easy for us. Predictive analysis suggests the next logical step and what could be the possible solution for that. It tells you the possibilities and the pros and cons of each step.

The OCR technology has room for improvement. UiPath accurately reads about 85 percent of the fields in a scanned document, but that needs to be somewhere around 90 to 95 percent.

I have worked with UiPath for nearly three to four years.

The uptime for our bots is almost 99.9 percent.

UiPath is highly scalable. We plan to increase our usage because we aren't using it internally. It's something we deploy for our customers, so the usage will increase as our business grows. 

I rate UiPath support 10 out of 10. There are many ways to get support, including the knowledge base, live assistance, UiPath Academy, and UiPath support center. 

Positive

I was not involved with the setup. I sell the licenses, and the technical team handles the deployment. UiPath requires some maintenance, such as platform updates, updating the bots, and adding workloads. 

UiPath has reduced our employees' processing time and our expenses. UiPath has cut costs by about 18 to 20 percent. You can start realizing the ROI within six months to a year.

UiPath is affordable compared to Blue Prism or AutomationEdge. A basic license covers the cost of implementation and recurring fees that depend on the complexity of the processes and workflows. 

I looked at Automation Anywhere and AutomationEdge. UiPath is easier to implement and use. Cost is the primary factor. Indian customers tend to consider the cost of a solution more than the features.

I rate UiPath 10 out of 10. The solution can't give you 100 percent automation for complex processes, but it gives you up to 90 percent. However, once you optimize a bot, you can reuse it for other processes.

Our team manages RPA licensing, including evaluating other tools besides UiPath. We consider factors like upcoming automation reports and license renewal costs when deciding between UiPath, Power Automate, or other options. By comparing features and licensing expenses, we make informed choices about which RPA tool best suits our needs.

UiPath handles our invoice processing and a variety of ERP tasks, including automating processes in SAP and Oracle. We also leverage it for some portal interactions and other invoice-related functionalities.

Now we are evaluating UiPath Agentic Maestro capabilities, what we felt like it's a good platform for orchestrating the Agentic AI + RPA for touchless intelligent automation. Currently we are working on a POC.

We recently migrated to UiPath's cloud-based Orchestrator, and the benefits have been tremendous. We receive frequent updates without any maintenance on our end thanks to UiPath managing everything. This ensures no downtime and access to all the latest features, which UiPath releases regularly throughout the year in response to user feedback. Additionally, our investment in premium support, including a dedicated Partner Account Manager and UiPath Advantage benefits, provides us with immediate assistance whenever needed.

Although UiPath is not as user-friendly as Microsoft Power Automate, it boasts a wider range of features. UiPath does require some coding knowledge for developers due to its drag-and-drop interface, but it provides a strong framework that simplifies development. Projects can often be completed within one to two months thanks to this ease of use, and the platform itself is constantly being improved.

UiPath offers end-to-end automation, replacing the need for multiple tools. It supports DLC and provides sample documents and maintenance guidance. Additionally, UiPath's built-in flowcharts eliminate the need for Visio, reducing costs. Furthermore, integration with Azure and pre-built templates minimizes the need for PowerShell scripting, streamlining the development process. Overall, UiPath simplifies automation by offering a comprehensive and user-friendly platform.

The UiPath User Community is a fantastic resource, offering a one-stop shop for all our UiPath inquiries where we can find answers and connect with other users.

UiPath has been a game-changer for us. Productivity has soared, security has been significantly bolstered, and the new features are proving incredibly versatile. We've even been able to reduce outsourcing by implementing UiPath automation, which have greatly simplified our monitoring processes.

Its ability to minimize on-premises infrastructure aligns perfectly with the current trend of companies prioritizing digitization to reduce their physical footprint. In other words, UiPath is a key tool for achieving this modern business goal.

Our vendors initially struggled to adapt to the cloud-based platform after migrating from on-premise software. To bridge this knowledge gap, we directed them to the UiPath Academy courses, which proved to be a valuable resource. However, the extensive course library made navigating and finding the most relevant content challenging. Fortunately, UiPath's supportive team provided us with the necessary links, allowing our team to get up to speed quickly.

It has helped speed up our digital transformation.

UiPath has significantly reduced human error in our finance department. Previously, manual processes resulted in numerous errors that often went unnoticed until the quarter's end. Now, automation minimizes errors and frees the finance team to handle any remaining manual tasks with greater ease.

UiPath has helped free up around 30 percent of our staff time and has significantly reduced our costs, and the KPI data we're maintaining confirms these substantial savings.

UiPath stands out for its robust SAP integration capabilities and a growing library of connectors that simplify connecting to various applications. Document Understanding has also seen significant improvement, making data extraction more accurate. Additionally, UiPath offers valuable process insights, providing a clear picture of automation utilization across machines, and giving us a powerful tool to optimize our workflows.

UiPath's cost can be prohibitive, and the sheer number of licensing options they offer makes it difficult to choose the right one, creating a confusing selection process.

Currently, UiPath doesn't provide automatic notifications for known bugs in new releases. This means we're left to discover and report them ourselves. Ideally, I'd like to receive updates on these known issues from UiPath to streamline the automation process.

UiPath implementing a feature like Microsoft's CoPilot would significantly enhance our development experience by offering assistance in building automation.

I have been using UiPath for seven years.

UiPath is stable.

UiPath is easy to scale up.

Regular support is pathetic, back to back email conversation even though it is a production issue, so resolution time is quite high. the other option is we need to choose  paid support plans for quick resolution .

We also have a signed license agreement with Microsoft because of UiPath's high cost.

UiPath offers a pre-built framework that tailors to our specific needs, along with a powerful orchestrator for centralized control. While Microsoft's automation platform is still evolving and lacks features like UiPath's orchestrator, it excels in native integrations with Microsoft products like Outlook and SharePoint. However, for SAP integrations, UiPath provides exclusive activities that are crucial for automating tasks within our system.

In 2018 when I first deployed UiPath I found it to be complex but now that I have more experience, the deployment is straightforward.

Our team created three AWS accounts, designating one of them. We then set up, launched, and deployed the orchestration tool on the first account. After performing a POC and gaining leadership approval, we spun up two additional accounts for QA with UiPath's ongoing support throughout the year. Finally, we deployed additional machines and established a Cloud Operating Validation environment.

In-house we required eight people for the deployment.

We initially developed the proof of concept ourselves, but after launching into production, we leveraged the expertise of multiple vendors to ensure successful implementation.

UiPath is expensive compared to other RPA tools.

I would rate UiPath eight out of ten.

We currently have around 130 active bots, though, in the past few years, we decommissioned a larger force of 300. We also boast a user base of over 80.

The maintenance is handled by UiPath.

For a successful RPA implementation, establish a strong framework and conduct a thorough analysis to guarantee the stability of your bots. In the long term, a well-run COE is invaluable. Additionally, explore the range of tools available to enhance your RPA capabilities.

I have used it mainly for document understanding and UI interactions. When invoices are being generated, my bot categorizes those invoices, extracts the information from them, updates it in the database, and stores them. 

Another use case was the validation of user identity in India. We have government identity numbers and cards in India, so my bot extracts information from those cards while onboarding people onto our HRMS platform. It extracts those details, puts them into the database, validates them, and reflects them back onto the front end.

Our team has been working primarily on AI integration and moving from RPA towards IPA. It has been helping us build a robust system where, instead of just basic logic, we started using AI implementations that can make decisions for our bots and proceed further. 

We have developed a process automation system for calculating churn risk. This system is part of our internal product. Whenever we receive support tickets from our clients, we track these tickets to analyze the sentiment behind them. Our goal is to understand what clients are trying to convey and the tone they use in their communications. We conduct sentiment analysis on these tickets to determine whether clients are having a positive or negative experience with us. Based on this analysis, we create a churn risk algorithm to assess whether a client is at risk of leaving us or if they are satisfied with our services. This entire process continuously accumulates sentiment analysis data from the client tickets. If the algorithm indicates potential churn risk, the information is passed on to our support team, allowing them to effectively communicate with and assist the client.

Orchestrator helped us streamline processes. It helps us set up different types of triggers and manage our processes much more easily while also providing source control. UiPath Platform is also super versatile. We can automate pretty much anything we want with it. There are very limited restrictions in UiPath, whereas Power Automate is primarily focused on the Microsoft environment, which restricts our ability to explore beyond that. UiPath allows us to work with various other applications quite easily and effectively.

UiPath Platform is super convenient to work with. Considering it with other automation tools, it is the easiest to work with and most versatile. You can perform all types of automation by using the UiPath Platform.

Reducing the price of the unattended licenses would be very helpful. Other than that, everything is already quite perfect. It would also be beneficial if the demos and new features they introduce were made more accessible to everyone, perhaps in an open-source format, rather than requiring registration and sign-up.

Recently, we worked with the checkout clipboard feature introduced by UiPath. This feature allows users to manually copy data from Excel and paste it onto another application, as it is directly mapped. However, I wish there were activities available in the actual UI part of Studio that we could use for integration. Currently, this feature is only available for manual usage. It would be great if they could develop additional features to enhance the process development experience.

I have been using the solution for about three years.

We have not had any issues with stability.

For scalability, it is quite capable. We developed a process where we framed it to be as scalable as possible. As we bring in new clients, it works quite easily for us to scale it. We started off with 10 but were able to add up to hundreds of different clients. It is quite scalable, and depending on the automation done by the developer, it should be very easy to accomplish.

I faced some issues when I was integrating Python with the UiPath Platform, and the support team was quite fast with their replies. I was able to solve that issue in less than a day. They came in handy when required.

Positive

It's quite straightforward. As long as we follow the basic instructions provided by UiPath, it's pretty easy to get it set up.

I had training for a couple of weeks, but even during that time, for installation, we did not have anyone explain the process. We were provided with the link and had to install the UiPath Platform tools. It was not hard for us to navigate through the site and get it set up.

Our company has automated many processes with the license we already have. We are able to get a return on our ROI. Since I am currently working at a startup, they cannot splurge money on licenses. Sometimes it is difficult for our developers to plan and coordinate flows to schedule in a way that would not interfere with other bots' execution. Other than that, it is totally fine and very convenient to work with.

One of the main advantages of the UiPath Platform is its versatility; you can perform virtually any type of automation without limitations. I find it particularly convenient for UI automation because the selectors we use for UI elements work very effectively. I haven’t encountered significant difficulties when working with UI automation in this tool.

In contrast, when I’ve tried using other tools like Power Automate or AutomationEdge, I faced challenges. These tools can make it harder to create dynamic UI interactions, especially since websites are frequently updated. As these sites change regularly, the selectors we configure may not function as consistently as before.

As developers, we strive to create dynamic selectors, but this can sometimes prevent us from delivering the most optimized and effective solutions. Overall, UiPath performs significantly better in this regard compared to tools like Power Automate and AutomationEdge.

People with basic technical knowledge and some experience watching a few YouTube videos can gain an understanding of how UiPath works and how to automate tasks easily. UiPath also has another studio called Studio X, which is a simplified version of UiPath Studio. This makes automation accessible to anyone, not just those with extensive technical skills. So, if some people aren't very technically inclined, they can use UiPath Studio X, which is more user-friendly and makes automation easier.

Since I have worked with it very consistently, it is a very easy tool to work with, and they have many options available. Recently, I heard that people are moving towards Automation Anywhere since the licensing costs are much lower than the UiPath Platform and other automation tools. The drawback I found with Automation Anywhere is that we do not have access to the premium version demo. The demo that we have access to is for the community version, and it is super restricted. Based on my knowledge, I would suggest the UiPath Platform as the best automation tool for any company to start with.

I would rate UiPath Platform a nine out of ten.

The primary UiPath use cases are document processing and using automation solutions to eliminate repetitive tasks in administrative data entry. 

Automation has helped our CoE understand the administrative structure and returns. It's a promising tool. We've already seen returns on the automation side, and we're beginning to explore GenAI. It helped us free up staff by taking them off repetitive tasks and transferring their focus to more important tasks. 

The automation and the significant return on investment it provides are valuable.

I want more flexibility in licensing and how we can use AI units. 

UiPath seems pretty solid.

UiPath has grown with us. We started on-premises and switched to the cloud, giving us greater flexibility. 

I rate UiPath support eight out of 10. UiPath support is pretty good. It's adequate when needed. Fortunately, they have UiPath Academy and other information out there, so you don't need to use it often. 

Positive

We were using ABBYY, but I can't compare the two solutions because I joined when we were transitioning to UiPath, so I don't have much experience. 

UiPath provides a significant ROI in saving time and improving the employee experience.

I rate UiPath 10 out of 10. 

We started using AI in Document Understanding by leveraging it against our models for different documents from our customers, primarily in the finance space. We have also used AI to train models for land management documents, helping them learn as we receive new document types. 

Recently, we've used it to analyze documents and articles online to understand sentiment toward our company. We analyze and summarize things people say in articles or posts elsewhere, which allows us to collect industry trend data. We are considering using Clipboard AI for smaller, ad-hoc data processing tasks because it can sometimes be more effective than Document Understanding.

We get a lot of projects that are on relatively short notice for the workload that comes with them. Historically, we would rely on leveraged services or contractors to do that work manually, which is costly. You can save tons of money by automating data entry, transcription, etc. Nowadays, as we get busier and busier, the work seems to bog people down more and more with tasks. UiPath gives them opportunities to free themselves up and focus on themselves.

We initially focused on time savings and how we could free people up more. We achieved that over time, but it took a while to get there in the first few years. We came in with some use cases that we later learned were not great fits for automation. We learned through trial and error and got better at identifying better use cases for automation. We've succeeded, and it's worked out for the better. 

But aside from saving people time, we also wanted to ensure that we brought in new technology to leverage some of those processes. UiPath forces you to look at the process from a high level and take a step back. You might have had the same person doing the same process for 10 years or more without thinking about how you can use new technologies to eliminate the process or make it more efficient. UiPath forces you to look at the process as a whole and the systems it's tied to. When you step back and look at it, especially with new people coming in, they start offering suggestions, like "Wait. You've been sending this email every time? That's something we can automate now. Oh, you've been trying to pull this information from a document and copy and paste it? That's something we can automate, too." 

If it's not automation, it's something else. We can look at other tools and applications our company brought in. There's usually some other solution they can use, automation or not. The natural way to work with it is by lining out a process and laying out all the steps on a workflow diagram. It allows you to rethink your process as you're doing it. 

Instead of just following step-by-step documentation or the way you've done it all the time, it gives you a chance to see it from a new perspective, and that's just part of working with the tool. As you build that out in UiPath using task capture or anything else, you will see that naturally and start thinking about ways to handle it better.  

Automation has freed up employees for other tasks. That's something that they like about it. The other thing it's done is build some excitement about IT and solutions in general. They're always looking at the new function that's coming out. They want to see what else we can do for them. Automation isn't always the answer, but we can get them to engage and talk to us during office hours to attempt to solve their problem with UiPath. We can also learn more about what they do. 

We're getting closer to our customers, talking more about their work, and they're feeling a closer bond with us. They're feeling like they trust us more in IT and are starting to see what other tools we have. Maybe automation wasn't the right fit, but we will always find better opportunities by building a report that sends an automatic email and an application for them in low-code software. UiPath has helped create a much better and fluid engagement process for us and our customers. 

Since it's a low-code tool that's easier for them to approach and understand, they're also more involved in the design process. The learning curve is shorter. When Studio first came out, it wasn't as user-friendly as they had hoped, but StudioX came out in 2020 and was approachable for most of our users. That's what our citizen developers use most of the time now. We have far more citizen developers with StudioX than unattended developers with Studio.

Within UiPath Cloud itself, UiPath Insights has been excellent. Insights is one of the newer features we were excited about because we built custom reports, captured all that data in one place, and leveraged it in different areas. That was a challenge for us and created a support burden. We're automation developers, not report developers. When leadership wanted a new metric or anything, figuring it out was always a pain. 

Insights has built-in mechanisms for tracking time savings, usage reports, and the overall health of your automation program. Having that functionality built in by default is critical. I click it and tell it the report that I want to generate. It'll build it for me automatically, and I can share it with people who need it. It has made a huge difference for people administrating the platform and reporting success to leadership over time. 

UiPath needs work on the governance side. For example, they released Studio Web this year and have started work on its governance, but it initially lacked control from an administration standpoint. You could not lock down third-party libraries or other applications and integrations it had built in.

For example, people could use a Google account, but we might have concerns about that from a security standpoint. Cybersecurity is taking a more significant place in IT, and we're mindful of that. Having explicit governance over what our users can do inside those technologies is essential. We hope to see that more over the next few years. We've given a lot of that feedback as customers to UiPath, and they've been working hard to get that into the pipeline and implement those changes.

I have been using UiPath for about six years now.

UiPath can grow with us, especially since they developed a cloud environment. When we started, we had to make many changes in Orchestrator and other areas as we scaled up. We scaled up fast and automated dozens of automations in the first few years. 

However, we found that the default setup for the UiPath Orchestrator in 2018 didn't have all the features we needed to administer it to our customers. We had to build custom solutions in-house, but they've released many new features in UiPath Cloud that simplify management. 

I rate UiPath 10 out of 10. The executive support team and customer success team have been great. All of them play a role, and they're super knowledgeable. If they can't solve your problem, they know who can and connect you with them quickly. We've leveraged them extensively and will use them more over the next couple of years as we finish our cloud implementation. 

There are still many features we don't use, and we constantly go to them for guidance and help on how to use them best and what they've done with other customers. They provide tons of great insight and have a solid network. 

Positive

We didn't have a low-code automation platform. We developed most of our automations using PowerShell. We didn't have citizen developers, but most business users would use Power Automate. Back then, it was known as Flow on the Power Platform. 

Our corporate leadership decided to bring in UiPath. It wasn't an IT decision.  They wanted something they could start using for their daily tasks. They didn't think we had something that could automate things well, and PowerShell is limited from a scripting and API standpoint. They wanted to automate things in SAP, and the APIs and other things are locked down in a custom shop like ours. We can't integrate with our environment in any way we want, so we need something that can interact through the interface. UiPath does that. It can click and type everything through the interface. 

The leadership started the process. IT got involved and supported it. Since then, we've helped it grow throughout the company. It's not just finance anymore. 

The initial setup was complex because UiPath didn't have many pipelines built in. We had to build custom pipelines for the technology we use. It was TFS at the time, and now we use Azure DevOps. I helped with the VDI setup. For unattended automations, you must have a platform or system they can run on. We had looked at doing HDRs—high-density robots—that UiPath. 

Due to applications such as SAP, it couldn't run on a server-side setup. It had to be on a desktop, so we used a VDI for every bot we created, and I helped create the user policies for our accounts and device policies for each VDI. I also set up all the installations and the presets. I helped set up a framework for that over the first year, from 2018 to 2019. We smoothed out the process from there. That was something we had to do on our side. It will be unique for a customer depending on their environment.

We used a partner during the initial setup.

The leadership is pleased with the outcomes. With Insights, we can show them how much time we're saving with each process.  We document savings in hours rather than monetary terms.

I rate UiPath 10 out of 10.