We use UiPath to automate business processes.
Developer manager at First Horizon Bank
Comes with document processing and AI Center features that helps to automate business processes
Pros and Cons
- "The tool's most valuable features are document processing and AI Center."
- "I want a dashboard on pending and ongoing automation in Orchestrator. Currently, we have to check folder by folder to see them."
What is our primary use case?
What is most valuable?
The tool's most valuable features are document processing and AI Center.
What needs improvement?
I want a dashboard on pending and ongoing automation in Orchestrator. Currently, we have to check folder by folder to see them.
For how long have I used the solution?
I have been using the solution for two years.
Buyer's Guide
UiPath Platform
July 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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What do I think about the stability of the solution?
UiPath is a stable product.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The tool's tech support team is helpful. They will jump on a call immediately in case anything goes wrong.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
UiPath's pricing is expensive but reasonable for the quality of service that it provides.
What other advice do I have?
We have saved more than 1000 hours with automation. We have around 100 automation. We save a lot of hours.
I rate the product a nine out of ten. I recommend it to my friends and clients.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

RPA Developer at a tech services company with 11-50 employees
Is easy to use and manage, but more documentation is needed
Pros and Cons
- "Our profit has increased by around 50 percent using UiPath."
- "We can not exceed ten records in the UiPath database because the UiPath architecture will become extremely slow and not respond."
What is our primary use case?
We use UiPath to automate routine tasks using bots.
How has it helped my organization?
UiPath has helped improve our organization by automating routine tasks that can now run 24/7, error-free, and without the need for a salary.
Building automation using UiPath is moderate.
UiPath enables us to implement end-to-end automation, but the amount of automation possible depends on the process. We can typically automate up to 70 percent of a process using UiPath, but some processes can be fully automated. In my company, we have been able to fully automate medium-sized processes, but only if the data is in a good format.
UiPath's user community is extremely helpful. Whenever I have an issue while developing a process, I can go to the user community and find a solution.
I completed both the UiPath Associate and Advanced Certificates using UiPath Academy. The Academy is helpful in segregating each topic so that we can find the corresponding data.
UiPath has helped accelerate our digital transformation and reduce its cost. No expensive or complex upgrades are required to speed up our digital transformation.
UiPath has helped reduce human errors by 30 percent and helps save our staff time.
What is most valuable?
UiPath is easy to use and easy to manage.
What needs improvement?
We can not exceed ten records in the UiPath database because the UiPath architecture will become extremely slow and not respond.
I would like easy-to-understand and follow documentation for different scenarios.
For how long have I used the solution?
I have been using UiPath for three years.
What do I think about the stability of the solution?
UiPath is stable, and each version comes with new advantages. UiPath supports .NET versions, Windows Legacy, and current versions of Windows.
What do I think about the scalability of the solution?
UiPath is scalable.
How are customer service and support?
Technical support has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Blue Prism, but the control room is much more difficult to manage than in UiPath, which is very easy. The same is true for process development, which is much more comfortable in UiPath.
The only drawback of UiPath is that it is not possible to provide a value during debugging, as we can do in Blue Prism. This is the main difference between the two platforms.
How was the initial setup?
Some of the process deployments were difficult. The deployment takes a few hours. We used five people for the deployment.
What was our ROI?
Our profit has increased by around 50 percent using UiPath.
What's my experience with pricing, setup cost, and licensing?
UiPath is somewhat expensive.
What other advice do I have?
I would rate UiPath seven out of ten.
We have 70 percent of our footprint on-premises.
Maintenance is required for patching.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
UiPath Platform
July 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,484 professionals have used our research since 2012.
RPA Junior Consultant (ELT- L1) at Ennuviz LLc
Unlike other products, it has a native OCR tool, it provides an end-to-end solution that covers everything
Pros and Cons
- "I like UiPath's Document Understanding and OCR functions. That's UiPath's advantage. It has a native OCR tool, whereas other tools do not, so it provides an end-to-end solution that covers everything. We do not need to integrate other applications."
- "I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task."
What is our primary use case?
In my last company, we focused on Document Understanding. We received medical claim forms through Outlook and extracted the data from them. That is one use case. At my current company, I'm doing SAP automation.
How has it helped my organization?
My organization has automated around 200 daily processes that were previously manual. Some things that may have taken weeks in the past can be completed in a few hours. UiPath has reduced the costs of digital transformation and improved our productivity because the processes can continue running over the weekend when no one is in the office.
What is most valuable?
I like UiPath's Document Understanding and OCR functions. That's UiPath's advantage. It has a native OCR tool, whereas other tools do not, so it provides an end-to-end solution that covers everything. We do not need to integrate other applications.
It's effortless to build automations in UiPath. Anyone can learn it because it has a drag-and-drop interface. We only use about 10 percent coding. It's easy to understand. The UiPath Academy is also available for anyone who wants to learn the solution. The academy courses are free, and you can get a certification. Anyone can take advantage of it.
What needs improvement?
I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task.
For how long have I used the solution?
I have used UiPath for a little more than a year.
What do I think about the stability of the solution?
UiPath is mostly stable, but we have encountered an issue after an update where a process created under a previous version may fail, so we need to update the bot.
What do I think about the scalability of the solution?
UiPath's scalability is excellent because we are automating processes in India and other countries. We have already automated more than 200.
How are customer service and support?
I rate UiPath support eight out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Automation Anywhere and Power Automate. UiPath has an advantage over other tools because it can perform end-to-end automation and cover more activities.
How was the initial setup?
Deploying UiPath is straightforward. One person is enough to deploy the solution, but I may need to contact the solution architect if I need access to something. We deploy to multiple locations because we are a multinational company, but we are not providing services to any other company. We have our internal clients, including stakeholders in Denmark, Norway, and some other countries.
What other advice do I have?
I rate UiPath nine out of 10. UiPath is better than other competing technologies.
Disclosure: My company has a business relationship with this vendor other than being a customer.
RPA UiPath Developer
A coding-free and user-friendly tool that provides optimization, accuracy, and a three-fourth reduction in working time
Pros and Cons
- "The most valuable features of UiPath are Excel automation and web portal automation."
- "There is a lot of complexity in the things we can do in UiPath, like connecting to an organization's databases or using APIs in the process."
What is our primary use case?
My previous company was a share market or brokerage company, and we used UiPath for the client's reports. We used automation to get the records of their clients and get their financial reports in the desired manner. We go to the company database, get the proper data of the clients, and arrange it in the desired manner of our company's officers or the manager for the back office or the accounting department.
We arrange the data in a particular manner. We give it to them so that they can analyze and get the record for themselves, analyze their market reports, and get the desired result. We use automation to get the data in the Excel database so they can use that data in a particular manner for the future aspect of the company's client.
My current organization is a service-based company. Our client is a US-based company that manages the insurance portal of the US. They arrange the insurance portal for their US insurance client. We go to their particular portal and automate it, get the desired data, and save it to the database of the client's company.
Firstly, we used Excel for database use. We are currently managing SharePoint using UiPath and arranging the data on SharePoint, where all the clients can access their data and save the record on their own.
How has it helped my organization?
In my previous organization, one process took a person two to three hours to complete. With automation, that process could be done in only 15 minutes. Two to three hours of hard work could be utilized with another process, and the person is free from that particular complex process. In my current organization, the user needs to log into every portal, get the details, and arrange data in a particular manner.
It took almost four to five hours to get all the insurance details and fill up in a particular manner. This process is now done through automation within one hour or half an hour so that the person can utilize that time with other work. UiPath automation provides optimization, accuracy, and a three-fourth reduction in working time. Compared to other tools, UiPath automation immensely helps a person or an organization.
What is most valuable?
The most valuable features of UiPath are Excel automation and web portal automation. There are many complex details and works in Excel that the operation department does manually. They arrange the data in formulas or in a particular manner. Through automation, Excel work is done very smoothly.
After that, we can arrange the data and save it in the desired manner. When using the web portal, the manual person needs to go to the portal and get the desired information. With UiPath, a lot of work has been done through automation so we can get accurate data in the desired manner.
What needs improvement?
UiPath is a user-friendly tool compared to other automation tools. UiPath can be made easier to learn. There is a lot of complexity in the things we can do in UiPath, like connecting to an organization's databases or using APIs in the process. We are now using SharePoint. There can be more simpler things to connect with SharePoint. We have to go to the SharePoint website, get the client ID or the user ID, put it on UiPath, and then connect every time we start the process. So, there are a lot of things that can be simplified.
For how long have I used the solution?
I have been using UiPath for more than three years.
What do I think about the stability of the solution?
UiPath is much easier to use. Stability-wise, the solution has a lot of scope because there are many complex things in other tools. UiPath is a stable solution.
What about the implementation team?
I was involved in the solution's deployment. We had some difficulties at the start of the deployment process. Firstly, we deploy our code on the UiPath orchestrator. But there is a lot of complexity to organize that orchestrator through our organization. We found the solution by deploying our codes on our own Windows server and running it through them.
At first, we did all the R&D on deploying the code ourselves. Then, the DevOps team came in, and they did the rest.
It doesn't need a lot of people to deploy because it is easier to do once you understand the deployment.
What other advice do I have?
We are using on-premises servers to deploy our codes on UiPath. We are using our own server to deploy the code for automation.
Not much maintenance is required for the solution from our end. We deploy the code on the server, and the process runs smoothly after the deployment. However, if there is a change in the process, website, or the way in which we get data, we need to make necessary changes to get the data in a particular manner.
Although I am an engineering person, I was out of touch with technology for eight years. However, I didn't need proper experience to use UiPath because UiPath is a coding-free platform. We can learn UiPath even if we don't know coding. It can be difficult if any nontechnical person wants to learn UiPath, but they can properly understand the UiPath. Other automation tools like Automation Anywhere or Blue Prism are complex tools. But UiPath is the most user-friendly tool for automation.
One process in my previous organization took two or three hours to complete. A person needs to sit at the table and do what's needed for two or three hours, which is a complex process. Once automation was introduced in our company, the process was done in only 15 minutes with accurate data and reports arranged in the desired manner. People don't need to sit at the table for two or three hours; they can be utilized for other things.
UiPath enables us to implement end-to-end automation. In my current organization, I use web portal automation to log into a particular website or portal page and deliver the data to a person who can share the data with higher management. There's no need for human effort to arrange the data for that particular person.
There's a UiPath forum where people can go and ask questions. They connect you with the proper answers as much as possible and give you the proper solution to your problem. Communication with UiPath's user community is much easier.
I've done the foundation course from UiPath Academy, and I'm currently pursuing the advanced certification from UiPath Academy. UiPath Academy courses have benefited me a lot. I was out of touch with technical things, and UiPath was almost a new thing for me. I learned a lot of things through UiPath Academy. It helped me a lot because I learned many things from there and implemented them in the processes.
We are not currently using UiPath's AI functionality, but we are considering using it in the next one or two months.
UiPath has greatly helped reduce human error because UiPath performs the processes accurately. A lot of complex operations are performed on Excel. Through UiPath automation, all the permutations and combinations are applied, and we get accurate results.
UiPath automation has saved us a lot of time because the process takes almost half the time to get things done.
Overall, I rate UiPath an eight out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Practice Manager at Katzion
The data extraction is good and it saves time and money
Pros and Cons
- "The document extraction or document understanding feature of UiPath is valuable. It basically extracts data from the PDF."
- "While working on Excel and PDF, there should be a feature to define which content to extract and which table to extract from a document. It should extract only that. There should be a possibility to ignore everything else. I should be able to show one sample for one page, the second sample for the second page, or one sample for all pages. I would love to see such functionality in UiPath."
What is our primary use case?
We do regular process automation for web applications and Excel. In one use case, we have a web application, and we need to scrape data and update it in a specified format in a spreadsheet and then upload it into another application. This is the use case on which I am currently working. There is another use case where I extract data from a web application and add the data into another web application, input the data into my Jira using APIs, or directly insert the records into a database.
We do not use UiPath to automate processes that deal with a "good cause" that our company is involved in. We are automating internal processes for the project engagement we have with our customers. We have general developer access. We do not do process mining, but we use UiPath Task Capture.
How has it helped my organization?
It is easy to build automations using UiPath. Previously, we had to write lots of code and handle any changes or errors. All those things are now just a checkbox away for us. It is very easy. It saves a lot of our time. There is also consistency. When there is code failure, I can select the retry option, and it will retry for the specified number of times. That is a great feature.
UiPath enables us to implement end-to-end automation. It saves a lot of time and eventually, it saves money. Those are the benefits that we are seeing. The process that used to take a day can now be completed every morning within an hour. Similarly, a process that used to take an individual five to six business days now takes one and a half hours. We have better accuracy and more confidence that nothing has gone wrong. These time savings always get converted to money. People are able to focus on other things, which has an impact on money savings.
UiPath has helped to minimize our on-premises footprint. When I try to run my scripts that are somewhere on a remote desktop and are not accessible because of some issue, all my processes are on hold, whereas I do not find that problem with the cloud. I can log in anytime even from my mobile and then trigger a process from Orchestrator. That is a great thing to have.
UiPath speeds up digital transformation and reduces the cost of digital transformation, but this happens over a period of time. It takes at least six months to one year to see these benefits.
UiPath has reduced human error. There were a lot of exceptions that we had in the application. All the exceptions should have been extracted from the application and assigned to the respective team. When we started automation and extracted all the exceptions, we could see hundreds of exceptions. Some of them were even 300 days old. They were not attended by anyone. All such things were uncovered by UiPath.
UiPath has freed up employee time. In one case, it reduced their time from a day to an hour. In another case, it was reduced from 40 hours to 2 hours.
What is most valuable?
The document extraction or document understanding feature of UiPath is valuable. It extracts data from the PDF.
If I have any technical challenges or I am not able to proceed because I do not have the expertise to use a feature, I browse through the UiPath community. There are usually a lot of people who have faced similar challenges. There are also multiple answers or workarounds. I try them out, and they usually work for me. This way the UiPath Community has been very helpful. The community of Power Automate is also very helpful.
A lot of my team is currently using the UiPath Academy. The biggest benefit is that I do not have to train them on anything. I tell them the courses they need to complete, and after they complete a course, they show me how they have done that assessment. We try to understand the process they followed to complete that assessment. It is part of their academic certification. It is a great feature. It saves time that I would have had to spend on teaching my teammates. It allows them to learn at their own pace. Not everyone is in the same place. There are people who can go fast. Every individual can proceed at their pace. They do not have any dependency on others.
What needs improvement?
While working on Excel and PDF, there should be a feature to define which content to extract and which table to extract from a document. It should extract only that. There should be a possibility to ignore everything else. I should be able to show one sample for one page, the second sample for the second page, or one sample for all pages. I would love to see such functionality in UiPath.
For how long have I used the solution?
I have been using this solution for almost a year now.
What do I think about the stability of the solution?
It is very stable. It is 100% stable. I am very confident of its stability.
What do I think about the scalability of the solution?
It is scalable. It is able to increase its capacity and functionality based on our demands. Whatever use cases we are getting, we are able to implement them with UiPath. We are seeing a lot of features for which we have not even found the use cases. They are ahead of the market needs.
We have only two developer licenses, and we have four bots. Apart from that, we have four virtual machines in which these bots are deployed. We have one admin from the IT team who owns the controller.
We have plans to increase the usage of UiPath. We are proposing UiPath for all upcoming projects.
How are customer service and support?
I have not reached out to them for anything since we got the license because we got all the support from UiPath forums, UiPath documentation, and UiPath Academy.
Which solution did I use previously and why did I switch?
I did not use any other solution before UiPath, but after I started to work with UiPath, I also started to work with Power Automate. A lot of AI features that are available in UiPath are not available in Power Automate.
We recommend a solution depending on the process that a customer wants to automate. Depending on their requirement and business criticality, we suggest a tool. We cannot say only one solution is the best. If someone wants to automate only one or two web applications and Excel, Power Automate is good enough to do that. They do not have to go to UiPath. If they have a complicated process that requires implementing an AI model, the UiPath is good. It depends on the case.
How was the initial setup?
We were not very experienced in the implementation. We spent two to three hours a day, and we were able to do it in two or three days. That is a good amount. We did not have to spend too much time.
For implementation, we first had to go through all the prerequisites for installing the developer tool and deploying a bot. We had to understand these things, do the infrastructure setup, and then deploy it. The deployment did not take a lot of time. Meeting the prerequisites took 50% of the time.
UiPath does not require any maintenance. It is only our scripts that will need maintenance for any changes.
What about the implementation team?
We implemented it ourselves. We had one person doing all the setup and installation, and we had two people helping him wherever required.
What was our ROI?
We have seen almost 70% to 80% ROI.
What's my experience with pricing, setup cost, and licensing?
Before we procured the license, the pricing they quoted was too high. We continued to negotiate for almost a month. This is something they can improve from their side. If they had quoted the right price, we would not have had to negotiate. We got more than a 50% reduction in the price, which is bad on their part.
What other advice do I have?
To those evaluating UiPath, I would advise first understanding their needs and the features that the tool is providing. They also do not need any external training to implement UiPath. Their identified resources can just go through the UiPath Academy and reduce their implementation costs or training costs unless they have a very complicated process to implement.
I would rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Sales at inovasys
Is easy to use, configure, and integrate
Pros and Cons
- "I rate the scalability of UiPath, ten out of ten."
- "UiPath can improve by enabling us to target specific use cases based on the departments within an industry, rather than just focusing on the industry itself."
What is our primary use case?
We use UiPath to automate data entries for ERP and CRM.
How has it helped my organization?
Building automation using UiPath is straightforward.
UiPath has helped automate the processes of start-ups and newly constructed systems and offers a significant discount on licenses, prices, and service mandates. Our operations were upgraded by 60 to 70 percent.
UiPath enables us to implement end-to-end automation, which is of great importance.
UiPath's user community is valuable.
UiPath has helped minimize our on-premises footprint. We have deployed our UiPath license in the cloud using Microsoft Azure, but we can also utilize any other cloud provider. As a result, we no longer need to wait for weeks for hardware to arrive.
We can enhance our employees' skills by utilizing UiPath Academy courses.
The AI's ability to automate processes that are more complex or involved has helped with our proposals and use case scenarios.
UiPath's AI functionality enables us to automate a greater number of processes overall. This has contributed to achieving end-to-end automation in our organization.
UiPath helps accelerate digital transformation and reduce its costs.
UiPath helps reduce human errors, which is one of its significant advantages. The operations for our HR team, sales team, marketing team, and technical use cases have become faster and error-free.
UiPath has freed up approximately 50 percent of our employees' time.
UiPath has saved approximately 35 percent of the costs for our organization.
What is most valuable?
UiPath is easy to use, configure, and integrate.
What needs improvement?
UiPath can improve by enabling us to target specific use cases based on the departments within an industry, rather than just focusing on the industry itself.
For how long have I used the solution?
I have been using UiPath for two years.
What do I think about the stability of the solution?
I rate the stability of UiPath, eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of UiPath, ten out of ten.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Microsoft Power Automate but switched to UiPath because it is easier to use and does not have the same limitations.
How was the initial setup?
The complexity of the deployment was moderate.
What was our ROI?
We have witnessed approximately a 35 percent return on investment.
What's my experience with pricing, setup cost, and licensing?
UiPath is slightly more expensive than Automation Anywhere and Microsoft Power Automate.
Which other solutions did I evaluate?
I evaluated Automation Anywhere, but based on the reviews and business experience of multiple friends, UiPath appears to be less complex than Automation Anywhere.
What other advice do I have?
I rate UiPath a ten out of ten.
We have a team of 20 people who are responsible for maintenance support.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at a manufacturing company with 10,001+ employees
Enables us to do complex end-to-end automation for multiple systems
Pros and Cons
- "UiPath has helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct."
- "UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers."
What is our primary use case?
We use UiPath to automate back-office tasks.
How has it helped my organization?
UiPath helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct.
They can focus on quality instead of doing all of the manual work, which requires a lot of time and effort from the specialist doing that auditing job. Automation frees up the auditor to do more critical tasks. A bot can handle repetitive, menial jobs.
If you have some tasks that must be done at the start of the day, you can configure the bot to run first thing in the morning to retrieve all the details you need. You can get the report and start working on it. It's hard to estimate how much time it frees up because it varies from client to client, but if you plan well and use UiPath strategically, it can cut the time in half.
UiPath enables us to do complex end-to-end automation for multiple systems. Some of our automated processes take input from the ERM software and enter data into various applications. UiPath can sit and listen to any SAP solution, depending on the requirements, and report to the business user, who can validate it.
The user community is amazing. UiPath put a lot of effort into fostering a community, and now it is so mature that we can find a solution for 90 percent of our problems in the forum.
UiPath has a small physical footprint. It's not like a typical enterprise application that requires multiple servers. You can run various automations on a field workstation. Numerous processes can be automated on a single machine.
The UiPath Academy courses are helpful. It's a great way to learn queries and new techniques. I got my initial training from UiPath Academy, and we use it to onboard junior staff fresh out of college. We first direct them to the UiPath courses and follow up with one-on-one training.
UiPath reduces the cost of digital transformation. For example, you can automate the process of extracting information from devices. If you aren't confident that the automation is accurate, send it to a human staffer to verify and make corrections. You can put a human in the loop if necessary. It may still require some labor, but it takes much of the burden off your employees.
It reduces human error if you have fool-proof automation developed. If you have good rules that fit, it works smoothly without any help. With the proper ruleset, you can eliminate errors 100 percent.
What is most valuable?
UiPath is a complete RPA product suite with machine learning packages and out-of-the-box processes. I'm a developer, so I primarily interact with UiPath Studio. It has a large set of activities ready to use, reducing the time we spend developing bots. The Orchestrator interface is thoughtful and easy to use. In Orchestrator, you can deploy processes and choose from various triggering options.
Building simple automations is easy if you have a little technical knowledge. It takes more expertise to create complex automations. UiPath has a different product line for non-technical users, but it has some limitations.
The more advanced developers use UiPath Studio, which allows you to enrich processes with Python and JavaScript. From a developer's perspective, it's almost a perfect 10.
What needs improvement?
UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers.
For how long have I used the solution?
I have been using UiPath for nearly six years.
What do I think about the stability of the solution?
A few years ago, UiPath wasn't stable, but it matured a lot since then.
What do I think about the scalability of the solution?
UiPath has built-in features that help you scale your automation, and you can deploy automation on multiple machines simultaneously.
How are customer service and support?
I rate UiPath support a nine out of ten. Their support is decent. I get a fast response when I have questions. I haven't had any issues with them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Blue Prism and Automation Anywhere for learning purposes. UiPath is easier to use and has a more extensive user community. UiPath's constant improvement is outpacing other platforms.
How was the initial setup?
Deploying UiPath is straightforward. It requires some maintenance in terms of modifying and updating your existing processes. You can reduce the overhead maintenance if you have a good developer interface in place. The maintenance is minimal compared to the benefits.
What was our ROI?
A good consultant can help you implement automation and maximize your returns. Automation implementation can range from fifteen days to six months. You'll see a return in as little as one month. For that to happen, you need to implement it strategically. We see a 10-20 percent return, depending on the process.
What other advice do I have?
I rate UiPath a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Co-Founder at a consultancy with 51-200 employees
We have reduced invoice processing time from days to 30 minutes, and it's done more accurately
Pros and Cons
- "What we like about the product is that we are able to customize a lot of things quickly because UiPath already has certain APIs and tools available that we can integrate with our system to extract information."
- "The support is a little bit lacking, response-wise. Just like in banking, where they give you a relationship manager, they should provide someone who is responsible for a project. That person would be responsible for responding to your queries quickly and efficiently."
What is our primary use case?
We are using it to extract information from invoices. We have different types of invoices from about 180 vendors and we need to automate extraction from about 6,000 invoices. We receive invoices via email and are using automation to extract the invoice, put it into a folder, extract information from the invoice, and then enter this information into a SAP-based solution. Not every detail is taken from the invoice, only the relevant portions.
We have already developed it and it's in the testing phase, where what is being tested is sending the money to the vendor.
For example, if we have purchased something for £1,000 from a vendor and they have sent us an invoice, we extract all the information, confirm that the purchase has been done by looking at our records, and then we have to submit it to the accounts office. That office will create the payment invoice for the vendor.
How has it helped my organization?
It now takes about half an hour for each invoice to be processed versus taking two to three days to do the same invoice manually.
And while I wouldn't say that UiPath enables end-to-end automation for everything, for invoice processing it does. Cash to payable is one of those things that UiPath is able to do from end-to-end, right from the point of getting the invoice from the client to the end where an email is sent to that client saying, "Your invoice has been processed. We have transferred X amount of money to your account." In some cases, especially when invoices are handwritten, we face small problems but, other than that, we are able to do it.
And the turnaround times in creating automations are much less compared to when we were using Automation Anywhere. With that solution we were not able to do it as quickly as we can using UiPath.
We did a PoC for an HR company that was giving appointment letters to about 100 people across its franchise. They wanted to give them out in one go and wanted some way of automating the process. UiPath had the tools that we could use to manipulate it enough and send the appointment letters in 15 to 20 seconds.
And automation has absolutely freed up employee time. Now, people are only looking at exceptional cases most of the time, where automation is not possible. They aren't looking at most cases. Productivity has improved to a great extent compared to what it was before automation. People are going home on time and getting their leaves on time and getting to spend quality time with their families. They are happier compared to how things were.
In addition, there was a lot of human error when people were entering information into the computer. Especially in an accounting situation, if someone inputs a four instead of a nine, it's very difficult to figure out where things went wrong. But with UiPath, there is no more inaccuracy or typos.
What is most valuable?
What we like about the product is that we are able to customize a lot of things quickly because UiPath already has certain APIs and tools available that we can integrate with our system to extract information. For example, if you have to open Word or extract information and put it into tools like SAP or Salesforce, those things get done quickly and efficiently.
For how long have I used the solution?
I have been using UiPath for about a year.
What do I think about the stability of the solution?
UiPath is always uploading new versions of its software. So far, we haven't had any problems related to UiPath crashing or anything like that. The stability has been satisfactory. It's good, decently stable software.
What do I think about the scalability of the solution?
It is very scalable. You can scale it up to any amount that you want or scale it down, depending on the kind of processes that you're doing.
We have automated the number of robots that we use. Every day we look at how many invoices we have to process. Suppose that today we have to process 5,000 invoices. In that situation, we use all 10 robots. If the next there are 15,000 invoices, two more robots will be activated to take on that load. And it works in reverse. If there are fewer than 5,000 invoices, we have eight robots working on them. It took us a while to automate that aspect.
How are customer service and support?
The support is a little bit lacking, response-wise. Just like in banking, where they give you a relationship manager, they should provide someone who is responsible for a project. That person would be responsible for responding to your queries quickly and efficiently. What happens now is that I have to wait for them to come back to me and it takes a lot of my developers' time to figure out how to do things. Support could be better.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did a project for a company that wanted to identify certain vendors to talk to but they needed to know which vendor would give them the best price. They needed to do a comparison but they were spending tons of time evaluating the vendor information. We used Python to do this, not UiPath. We made it possible to do the comparison quickly and efficiently so that when they speak to the vendors they know exactly what to talk about. It improved their resource allocation because they had 15 people doing this work. Now, there are only two people doing it. The other 13 people have been deployed to other sections and other types of work.
Even though Python is very powerful, you need to do a lot of coding. We wanted software where we could minimize coding, a low-code solution.
We looked at UiPath, Automation Anywhere, Blue Prism, and Kofax. But out of all of them, we found that UiPath was a more wholesome product. It's not that the other software products don't have good features, it's just that UiPath has a lot of tools that can be used quickly and efficiently.
How was the initial setup?
Right now UiPath is on the cloud, but eventually, it will be on-prem. When we signed the agreement with them, we told them that we would do it on the cloud and they had to provide us with the storage and cloud space. They were very accommodating about that.
We were able to deploy the first automation in about two weeks. It's not just setting things up, but also making sure that it is working. The users also needed to evaluate things using their tools and data. So the setup was not that bad. Within two weeks we were all set up and ready.
What was our ROI?
It is worth the cost. We did costing for our invoicing project and we are seeing between 20 and 25 percent ROI.
What's my experience with pricing, setup cost, and licensing?
The price of UiPath is too high. From their website, what I see is that if you can buy one license it will cost about 5,000 rupees here in India. And for enterprise solutions, they are charging about 800,000 rupees for about 100 licenses, which is quite high compared to similar software solutions.
What other advice do I have?
The ease of building automations depends on what the client wants. Some processes can be done very quickly and efficiently, but some need a lot of tweaking to meet the requirements of the client and they take a little time. But as a general rule of thumb, it is quite efficient actually. Some take very little time and some can take a couple of weeks.
The UiPath user forums are good, but there's nothing new in them. Whatever they are saying, we have already done it. There isn't much new information there. For example, UiPath has a tool known as Document Understanding, using Computer Vision to do a lot of the processing. We were stuck a little bit but the user community was not able to give us much insight mainly because Document Understanding was very new. It still is quite new and people have not explored it enough to give their feedback. We were flailing about, trying to figure out what to do and what not to do, what works and what doesn't. We were more or less on our own.
In our company, we try to make sure that prospects have gone through the UiPath Academy on their own. For us, it is mandatory that they do so to have at least a basic idea of what UiPath can do and, during interviews before we hire them, we try to test them on some of the use cases. We don't want to spend time teaching them about it. We assume that if they have gone through the Academy courses, they are well-versed in what is expected.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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