UiPath Platform Reviews

I have recommended UiPath Platform to our customers who are using it, and we have staff software developers who deploy UiPath Platform on behalf of our customers.

My customers have used UiPath Academy courses, with the free online courses that they register for being the ones that they have taken. UiPath Academy is very beneficial for them.

They get benefits from it by starting to automate their basic processes, which include Excel automation, user interface automation, and API integration. After that, they immediately started on the basic automations.

The features I find most valuable in UiPath Platform are the AI capabilities, particularly any feature dealing with AI, such as document understanding. The AI part of it actually makes a lot of sense, so anything dealing with agentic AI is valuable.

The fact that agentic automation can be done continuously without any human intervention helps to overcome problems and reduces the human errors that come with it, allowing you to handle a large volume of processes.

I think there is room for improvement in UiPath Platform, especially to do more with the various integrations. They could improve from a cost perspective because ideally, the customers that we are positioning to UiPath Platform are really big enterprise customers who can afford it. From a cost perspective, not really from a feature perspective, I see customers shying away and trying other automation tools, including tools like Cloud.

I would like to see more integrations in the future, especially on the cybersecurity part, with more integrations into database and database activity monitoring tools.

I have been working with UiPath Platform for almost four years.

UiPath Platform is stable overall.

UiPath Platform is very scalable.

I would rate their technical support a ten out of ten.

The deployment usually takes about three to four days for the infrastructure setup, which does not take long. What takes long is building the logic, either into the agentic AI or building the logic into the process itself.

I help my customers to implement the product, and the deployment is very straightforward, especially with the SaaS version of UiPath Platform.

I would recommend looking at other automation tools, including Cloud, as I have some customers who are trying out the paid version of Cloud, and it is doing some of the automations that UiPath Platform would be doing. However, UiPath Platform is a bit more expensive.

My thoughts on UiPath Platform's user community are that it is really good, and especially for this part of the market, they have really maintained it because there is a very active user community, with quite a lot of engagement here in Nairobi.

I would recommend UiPath Platform to others, and I have been working in this field of IT for maybe twenty-one years. I give this review an overall rating of ten out of ten.

On-premises

My main use case for UiPath Platform is Finance RPAs.

Since we are not in the cloud, one of the features of UiPath Platform that I enjoy the most is Document Understanding. In the back office applications such as employee onboarding, the features of UiPath Platform have been a great benefit to us.

I don't think I'm capable of answering that, especially since I'm still not in the cloud. I believe that there are so many things that we as a company have to benefit from, and I don't have any comment yet as to what something new should be in the program.

I have been using UiPath Platform for about five years.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform grows well with the growing needs of my organization, but we haven't maximized its full potential.

I would evaluate my customer service and technical support experience with UiPath Platform as good to fair. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as eight, because I believe that our current partner needs to analyze other partners to make sure that we get a better experience.

Positive

Before selecting UiPath Platform, we analyzed Automation Anywhere, but we decided to stay with UiPath.

We don't have any issues when it comes to the deployment, especially because I believe we've had good partners that have guided us in this process. My experience with deploying UiPath Platform has been good.

We have basically made sure that the talent that we have inside the team is prepared for understanding our partners and taking our strategy to that next level, which has been the biggest benefit that I have seen from using UiPath Academy.

The return on investment has been significant, especially in finance and reconciliation. With UiPath Platform, something that used to take two weeks to be done is now completed in one day. This has helped us save in terms of FTEs that we used to hire for this specific process and avoid human errors, which gave us penalties, financial penalties in this case.

The pricing, setup cost, and licensing for UiPath Platform are great. We don't have any issue with the pricing, and I think it's fair. With the amount of capabilities that we can get, it's good pricing.

The follow-up from the account executive during my evaluation process of UiPath Platform stood out both positively and negatively.

We've expanded usage of UiPath Platform. I would advise that before determining the license for UiPath Platform, one should first determine the strategy. Once you have that, then select the right UiPath product for that specific strategy.

On a scale from one being the worst to ten being the best, I would rate my overall experience with UiPath Platform as a seven.

On-premises

Microsoft Azure

My main use cases for UiPath Platform at SAP, where I've only been for two years, mostly involve in-house applications. 

We build bridges. We use RPA as a bridge between different in-house applications. It's mostly web automation or database-related. That's what we have now, but we are in a transformation phase to SAP, so we're hoping to implement UiPath Platform there.

The examples I can provide about how these features have benefited my organization include the capability to work with all other applications. We have many in-house applications, and using UiPath Platform, I'm able to build that connection using APIs or directly with the database.

The feature I most appreciate about UiPath Platform is the Orchestrator.

I faced challenges after migrating to cloud recently. We were on-prem in our organization, and since we migrated to cloud, when we were on-prem, all the jobs were working. We never had any issues with processes getting stuck or triggers. We had a smooth running of processes for a very long time.

Recently, we migrated to cloud and we are seeing issues with jobs getting stuck without any reason. It's not in any loop or anything. When I see the logs, it shows that it started, but nothing after that in the logs. That's something I'm yet to figure out what is happening. I just noticed this one or two days before I came to the Fusion, so I don't know what's happening.

I have been using UiPath Platform since 2017.

I haven't really faced any issues with the stability and reliability of UiPath Platform, so it's really reliable. 

The only bad experience I had was after the cloud migration, with these bots getting stuck. I'm yet to dig deep into it. I don't know what's happening. Those were the same processes that were running on-prem for a very long time continuously without any issues. 

I just noticed it one day before coming here, so I don't know if it's something on our side. I have to research. If I don't find anything, I'll definitely reach out to our UiPath contact.

UiPath Platform scales with our growing needs of the organization.  We have expanded usage. We have two teams internally in our organization. We had around ten bots altogether, but we recently moved it up to 15.

I evaluate my customer service and technical support experience as very responsive. We've got all our tickets or concerns looked at very fast.

Positive

Prior to adopting UiPath Platform at SAP, I was using another solution in my previous organization. We started with a different tool. I was there at that time, but that was not as good as UiPath Platform.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We do monitor our ROI for every project we deploy to production. We do see a great return on investment, and that's why we continue to use it. At SAP, we have been using it since 2018, so we are continuing to use it because of the return on investment.

What was better about UiPath Platform compared to my last program was its compatibility with other applications. In 2017, when all these platforms were new, the other tool I was using didn't have as much compatibility with other applications. Also, for creating triggers at that time for that application, we had to use other batch jobs. UiPath Platform had all that in the Orchestrator.

My advice to another organization considering using UiPath Platform is that it will definitely save a lot of time. It's highly recommended, but do your research before deciding which feature to use. There are many options available, so consider the ROI before picking AI or the feature. 

On a scale of one to ten, I would rate UiPath Platform a nine.

The main use case for UiPath Platform is RPA, or more specifically, Intelligent Automation.

The features of UiPath Platform that I appreciate the most are Queues and Orchestration. These features have benefited my organization by saving hundreds of thousands of productivity hours and labor hours per year.

My team has used the vendor's UiPath Academy course. The biggest benefit that I have seen from the academy is that it gets people started quickly and provides a consistent foundation in how to use the product.

UiPath Platform can be improved by including the ability to build human-in-the-loop interfaces with chat and with web apps in the next release.

I have been using UiPath Platform for ten years.

I would assess the stability and reliability of UiPath Platform as high; in the last eight years, we have probably submitted fewer than five support tickets, and I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very well with the growing needs of my organization. We have expanded usage to every corner of the company, and the process has been smooth, supported by a rich citizen developer program.

I would evaluate customer service and technical support as having recently improved, considering there was a year where I did not speak with any representative of UiPath.

Positive

Prior to adopting UiPath Platform, we were using Pega Systems and Kryon about ten years ago to address similar needs.

My experience with deploying UiPath Platform has been seamless and has gone exceptionally.

I have seen a return on investment with UiPath Platform, including hundreds of thousands of hours saved per year.

My experience with the pricing, setup costs, and licensing is that pricing is the weakest part of UiPath Platform, which is driving people to other vendors.

We are constantly evaluating platforms and technologies; for RPA, it would be Power Platform, and for agentic workflows, crew.ai, and all the other small ones were considered before selecting UiPath Platform.

My advice to another organization considering UiPath Platform is to evaluate use cases carefully, figure out the right ones to put on the platform, educate the developers really well, have them take academy classes, or bring in a partner to build the first few.

On a scale from one being the worst to ten being the best, I would rate UiPath Platform overall as a nine.

On-premises

Amazon Web Services (AWS)

Our use case involves using the UiPath Platform to automate processes for customers, as I work with different customers. We use it to automate repetitive tasks, such as daily business team tasks that typically take one to two hours.

We have not utilized the AI integration features yet but plan to implement them with the latest version next year. 

We use both attended and unattended automation options in the UiPath Platform. These options have helped in meeting our diverse business needs because before, the business was using manual processes to do tasks, and with attended and unattended automation, they save significant time. We primarily use unattended automation, with customers using it 90% of the time.

The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer.

The analytics in the UiPath Platform help in making decisions, as I am an architect who builds the platform for customers and helps the business team choose which processes will be automated. 

They have free training and it is very easy to use. They provide training through their platform or through partner-led training sessions. Training with a partner in the UiPath Platform takes three days to introduce the platform, while self-paced training takes approximately one to one and a half months. 

In the UiPath Platform, reporting is an area that has room for improvement. I would like to improve reporting by having more detailed information, including logs and robot logs.

I have been using the UiPath Platform for nine years.

The stability of the UiPath Platform is excellent, rating a ten out of ten.

The scalability of the UiPath Platform rates a ten out of ten.

The number of users varies by customer, with one customer having 100 users and another having 200 users. In my organization, I work alone with the UiPath Platform as the architect and process builder, though we have a developer.

The technical support of the UiPath Platform is very active and excellent, deserving a rating of ten out of ten.

Positive

The deployment can be either on-premise or cloud-based, depending on customer preferences. I have deployed it on-premises for nine years. For me, it's easy, but it takes time to deploy it.

A complex architecture can take two to three weeks. A simple architecture can take a few days.

The solution requires minimal maintenance, with major updates annually and minor updates every two months.

The UiPath Platform has saved approximately 50%, though this depends on the customers, with an average 50% return on investment.

It's expensive.

Comparing the UiPath Platform with other automation tools such as Blue Prism, UiPath is significantly better. Power Automate works only with Windows Microsoft products, which is limiting, but the UiPath Platform is the best for automation. Though it is expensive, it remains the superior choice.

I would recommend the UiPath Platform to other users because it is very robust, easy to use, and offers abundant information on the internet along with free training. 

I would rate the UiPath Platform a ten out of ten.

The tremendous benefit comes from how these features of UiPath Platform have benefited our organization. We have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR. The efficiency gain is tremendous.

The features of UiPath Platform that I prefer most are UiPath Studio and UiPath Orchestrator. We have not yet started using the Agentic AI features, so we are still on the legacy platform system, but we are in the process of moving our platform to the cloud. From November, we would have the Agentic capabilities.

We have been using UiPath Platform for six years so far.

I assess the stability and reliability of UiPath Platform as phenomenal. Over six years, we have created zero support cases with UiPath.

UiPath Platform scales very effectively from the growing needs of my organization without any problems.

Before adopting UiPath Platform, we were using Selenium, an open-source tool for automation. Some people were using Python code for automation. Then we realized it was time to purchase a product or software that handles automation instead of all the pocket automation that everybody was building. That was the rationale to implement UiPath Platform.

My experience with deploying UiPath Platform was easy and everything worked efficiently during deployment.

I have seen a return on investment with UiPath Platform, but I cannot share specific data points.

My experience with the pricing, setup costs, and licensing of UiPath Platform has been pretty decent so far.

We looked at a bunch of automation tools in the market in 2019 before selecting UiPath Platform. We evaluated UiPath, Automation Anywhere, Blue Prism, and Microsoft Power Automate, but ultimately chose UiPath Platform because it was and remains the market leader.

Many positive aspects stood out in my evaluation process when comparing options for UiPath Platform, such as how robust the tool is and how it works efficiently and seamlessly with multiple technologies. It functions effectively with web-based automation, SAP, Salesforce, and other platforms. UiPath Platform fits efficiently into all these ecosystems, which was one of the reasons to choose it. Besides cost and other factors, the adoption in the industry and the number of references we received were very positive about UiPath Platform.

My advice to another organization considering UiPath Platform is to adopt it and start automating without delay.

The factors that led me to consider a change before using UiPath Platform were mostly scalability and harmonization. We didn't want everybody in the organization to use different tools for automation. It had to be unified because we are a large enterprise. One tool makes sense. From a cost perspective, not the license cost, but the maintenance cost is important. If everybody writes their own piece of software or code for automation, support becomes problematic. There's no unification. Support, cost, scalability, and reliability were key factors in propelling us towards a software automation tool.

UiPath Platform is doing a good job with respect to connecting to other ecosystems and platforms. Looking at the announcement today, they're connecting to Salesforce, LlamaIndex, and Microsoft. That's a good sign. I think everybody is building Agentic stuff and Agentic AI, and most platforms work seamlessly from service providers and competitors. The key is to provide easier integration for people to build and develop by providing numerous connection tools.

The way we have expanded our usage of UiPath Platform is very prudent and judicious in how we leverage the bots. We try to maximize bot utilization rather than purchasing additional bots. We use the bots repeatedly, depending on the schedule, fitting the available bots across multiple schedules. We have expanded, but not necessarily in terms of purchasing additional bots.

I would rate UiPath Platform overall a 10 out of 10.

Hybrid Cloud

Amazon Web Services (AWS)

My role is Solution Architect and Delivery Lead. We are exploring multiple use cases across different domains including banking, manufacturing, and insurance. Recently, we have been exploring manufacturing use cases, invoice dispute finding, three-way matching, and HR onboarding. We are also trying to automate the end-to-end underwriting flow in insurance.

When discussing the UiPath Platform components, we use Robot, Studio, and Orchestrator by default. We are extensively using Document Understanding for data extractions. For Agentic Automation, we use the Agent Builder and Maestro for Orchestration. We have implemented UiPath Insights at one of the largest banks in Malaysia, which is very useful for understanding transaction and bot status insights. This helps in making decisions based on operational and transaction data insights. The Agentic solution is our AI solution, where Document Understanding uses an AI ML model. For Agentic Automation, we integrate with Large Language Models to achieve end-to-end automation.

UiPath Platform is one of the top leaders. When developers are asked which tool is convenient for RPA development, they choose UiPath Platform. It provides extensive development options and is very convenient from a developer perspective. In terms of low-code, no-code capabilities, it competes with Power Platform and Automation Anywhere. The main area for improvement is pricing, as people are moving towards Power Platform due to license pricing considerations.

Regarding technical support, I would rate it 6 or 6.5. Previously, they provided excellent support, but now the support quality varies based on the client's license tier. Clients with fewer licenses receive support only through email. For critical errors, we may receive an initial email response within two to three hours requesting basic information, but resolution can take one to two days. This is a significant change from their earlier approach.

I have been using the solution for five to six years.

In terms of stability, I would rate it 7.5 out of 10.

The scalability rates at eight out of 10. We can expand whenever required. It is best suited for medium-scale to large-scale companies. Due to pricing considerations, especially in India, low-scale companies often prefer Power Automate.

By default, we implement both attended and unattended options. UiPath Platform is best described as a low-code, no-code platform. The Agentic Automation is completely no-code when creating agents. For robot development, it provides extensive options with low-code capabilities. For complex Excel automations or other automations, UiPath Platform offers numerous options compared to Power Automate. We can easily integrate VB code for string manipulations and complex Excel automations. The platform excels in debugging and selector fine-tuning for web automation or UI automation compared to Power Automate. We are a UiPath Platform partner. Overall rating: 7.5 out of 10.

Public Cloud

I mostly use the UiPath Platform for robotic automation.

We use both attended and unattended automation options within the UiPath Platform. The unattended automation is good, but we have some performance issues with some of the systems we are working on. However, it fulfills the purpose for our work.

The best features I appreciate about the UiPath Platform include the ability to enable some components to be used, as well as the dashboards for logging and the bots' performance after deployment. It is also easy to use.

I assess the impact of the analytic capabilities on my decision-making process positively, as we provide this for customers running their business to see how much they're saving on efficiency or I advise them on the best use cases to invest in.

We haven't worked much with AI features, but I am looking for some features there. Overall, it provides us with what we need the most. 

They can perhaps make the customizations and configurations for reuse easier for the developers, as it would help to expedite things.

I have about four or five years of experience.

We do not have downtime with the UiPath Platform, although we may have some minor issues or unhandled exceptions, but it's fine. I can say that we do not have downtime. I would rate the stability of the UiPath Platform as a nine out of ten.

The UiPath Platform is fulfilling the purpose so far. We don't have issues.

In my organization, around 150 specialists work with the UiPath Platform. Most of our clients are enterprises in care services or telecommunication.

I would rate the UiPath Platform's technical support an eight out of ten.

Positive

I didn't do its deployment myself, but from the feedback I get from the team, it's fine. It's not complex.

For my clients, the average deployment time is days.

It is based on the use case. If the use case needs several bots, it gets expensive.

I find the UiPath Platform much more efficient and easier than Blue Prism, and it offers many more features than Power Automate, so it strikes a perfect balance.

I would rate the solution an eight out of ten.

Public Cloud

Amazon Web Services (AWS)

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time. We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots. UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me.

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people.

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings.

I rate UiPath a solid eight out of 10.

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

Positive

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10.