UiPath Platform Reviews

My main use cases for UiPath Platform include document understanding and transactional processing within Oracle, as well as Oracle processing. One of our biggest use cases is automating our customer service back-end operations, which are in multiple homegrown systems, so it allows us to cohesively bring them together.

The features of UiPath Platform that I most prefer are its connectivity into different ERPs and different enterprise systems, as well as the ability for very easy, citizen-led development. These features have benefited our organization from a connectivity perspective, as we leverage the connectivity with Coupa to provide better process data.

From a citizen-led perspective, I see it really enabling our end-users to be able to build on their own without needing the oversight of the full team.

UiPath Platform can be improved by providing more direct connectivity into source systems. Additional features that should be included in the next release include better or more connectivity.

What would make it a full ten out of ten for me is that there is always going to be some room for improvement.

I have been using UiPath Platform for six years.

I have not experienced any downtime, crashes, or performance issues. I would assess the stability and reliability of UiPath Platform as very good. Anytime there have been any issues, it has always been more related to the Orchestrator, so I can just manually initiate it. That is usually an internal issue rather than a system problem.

UiPath Platform scales with the growing needs of my organization very well. I have expanded usage with UiPath Platform, and we have definitely expanded usage with many of our use cases as we have opened new service lines. It required very minimal effort to do that expansion.

I would evaluate customer service and technical support as very high. On a scale of one to ten, with one being the worst and ten being the best, I would rate customer service, technical support, and partners as a nine. 

They are all very proactive at getting back with us. Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I have no issues with the deployment. It's all very straightforward, and working with the UiPath team has really enabled us to continue to deploy and proactively address any concerns.

I have seen a return on investment with UiPath Platform. I cannot speak specifics due to confidentiality, however, we have definitely seen a significant reduction in hours on many HR transactions, and additionally, many streamlined processes that are consistently run as opposed to ad hoc.

My experience with pricing, setup costs, and licensing was positive. The team is very transparent and easy to work with.

Power Automate would have been the main alternative I considered before selecting UiPath Platform at the time. What stood out to me in my evaluation process was that the network of partners was really significant when selecting it. I worked with my previous company with UiPath Platform as well, and we always had a very good foundational relationship with the partners, which made it a very easy decision.

We couple it with other technologies, such as Alteryx, to really harness the full end-to-end automation. The advice I would give to other organizations considering UiPath Platform is to select a very good partner, and also, you would definitely want to make sure that you are building out your pipeline aggressively so that you can have targets to hit because some of the things that you plan do not come to fruition and you have to be able to pivot quickly.

On a scale from one to ten, with one being the worst and ten being the best, I would rate UiPath Platform overall as a solid eight.

UiPath Platform is evolving into an enterprise-grade platform with different services, so there's no one specific use case. We use it for multiple different use cases, however, with one of our main clients right now, it is more about UI automation, including legacy systems that don't offer any API integration, so that we can consume them as part of the end-to-end workflow.

My favorite features of UiPath Platform include Document Understanding, which is pretty straightforward. We have a lot of scenarios in which extracting data from documents is relevant for the end-to-end automation, and UiPath Platform is doing a really good job with that kind of use case.

I can't disclose the specific document types, however, we have a case management system, and each case's case worker uploads a bunch of documents. We extract data from at least 15 different documents and then update the same case management system with the metadata we extract from the documents. Additionally, we automate filling forms in third-party applications, using data extracted from both the case management and the documents.

The biggest benefit I've seen from UiPath Academy is that it serves as the starting point when we onboard junior developers. We ask them to complete specific courses as part of their training, even if they have some experience with UiPath Platform. It is also valuable for new products, as we upskill the team with the latest courses when UiPath Platform releases new products. However, there is often a delay since UiPath Platform typically releases features before the academy courses, and it would be ideal for them to provide better training earlier. It is a continuous learning experience, with almost all the basics completed by junior talent as part of the training program while senior team members continuously upskill with the latest courses.

UiPath Platform could be improved, especially in terms of documentation. For example, we were early adopters of IXP, and the initial documentation lacked enough information for us to understand the whole product and best practices. Although UiPath Platform started releasing new versions of documentation and courses, there remains a need for better engineering basics and courses on LLMs since they are crucial for understanding the product behind the scenes. The final products for both documentation and the Academy are good, but the release timing can be challenging for early adopters who struggle to understand the products at the beginning.

UiPath Platform scales really from a technical standpoint, however, from a licensing and pricing perspective, scaling becomes challenging. In our case, we have an ELA, which sets restrictions on how many robots we can scale and how many AI units we can consume, making it a less-than-ideal experience regarding pricing when trying to scale.

I've been using the solution for around seven years. 

I would assess the stability and reliability of UiPath Platform as generally really good, with only a few isolated and specific situations of downtime, crashes, or performance issues.

Expanding usage involves finding more automation opportunities. Some automations we've developed have scaled significantly due to the volume that needs processing, and from a technical standpoint, it's essential to make the right technical decisions and design a scalable solution. On the business side, I'm not as familiar, however, negotiations aren't always straightforward, and the complex pricing model makes it an extremely significant pain point for scaling UiPath Platform.

My evaluation of customer service and technical support from UiPath Platform would not have been good until they forced us to pay for additional fees to receive better customer service. After starting to pay, the service becomes acceptable, however, it's not the best. 

I am actively engaged in the insider program for early previews, leaving many comments and trying to interact with the insider portal, and yet we often do not receive quick responses from UiPath Platform, taking one to two weeks for a reply. 

Overall, after paying the additional fee, I can say it is acceptable. That said, before that, the service was really bad. The response time is what made it really bad. 

I would rate my customer service and technical support experience as neutral, with a score of five on a scale of one to ten. After paying the extra fee, I would give customer service and technical support a score of seven, as it improves but remains in the middle.

Positive

Prior to adopting UiPath Platform, I worked with other BPMS platforms such as Bizagi and Bonitasoft. For RPA, we developed our own tool. Using UiPath Platform wasn't my personal decision; it was more of a professional coincidence due to moving to a different company where UiPath Platform was offered to some clients. I got assigned to those clients, so it was ultimately an accident rather than a decision I made.

My experience with the pricing and setup process of UiPath Platform is really bad. As a solution architect, my architectural decisions were initially driven by technical aspects; however, now licensing has become another driver for making decisions. 

I cannot recommend utilizing the best of the product in UiPath Platform, as it would incur high costs for my clients. It's not a good experience at all. For example, I would use Maestro in different use cases, yet justifying ROI with the pricing is impossible, adding overhead costs to a solution I could implement without Maestro. The Agentic-related features also present execution challenges, contributing to a negative experience regarding the license model.

The deployment model for UiPath Platform is cloud-based. For Automation Cloud, we use UiPath cloud. Our robots, which are part of the solution that runs on-premises, operate on on-prem servers and are not in the cloud at all.

My teams have used the vendor's UiPath Academy courses.

I am not deeply involved in tracking the ROI metrics to provide specific numbers. I can say that the automation program has been growing significantly. Recently, it is really hard to stay updated with agents, IXP, and Maestro because it's challenging to find business cases to justify using those tools. This is frustrating since, as a technician, I would to leverage the best of the product and provide the best experience and solution for my clients, however, justifying the high price on the latest features makes that difficult.

Before selecting UiPath Platform, the situation is tricky because we did not consider other options initially, but due to the challenges with pricing now, we are considering Power Automate. Microsoft is offering excellent deals, especially with document processing, and they have their own orchestration style. While it is a different experience, the cost is much more appealing, leading us to contemplate several Microsoft products because of pricing rather than technical superiority. Some might argue that UiPath Platform is a better product, but they may not realize that even if Power Automate and the overall Power Platform are not the best technical options, they deliver good enough solutions at better prices, which could potentially lead us to shift clients from UiPath Platform to Microsoft Power Platform for business reasons.

I use the Agentic AI only for POCs, as we don't have any live implementation in production.

UiPath Platform community and forum are extremely helpful for debugging and sharing best practices. We were very active in the community a long time ago, providing answers and asking questions, but recently we haven't been as active. Perhaps this is because the team is more senior now and we might not need that much interaction, but initially, it was very helpful.

My advice for other organizations considering UiPath Platform is to get the right professional services to help make the right technical decisions from the start. Establishing a good framework and developing reusable libraries and composability while making the right technical decisions initially is crucial for success. So, having the right partner at the beginning is key for success.

I would rate UiPath Platform as a nine out of ten, as I've had a high level of satisfaction.

My main use cases for UiPath Platform are a number of unattended bot processes that do a lot of replacing manual data entry for the underwriting and claims process. 

Besides that, we have a few use cases for generating employee certification letters, along with downloading a number of partner year-end statements, income statements, and things like that. 

As agentic automation is now coming to the forefront, we're definitely looking to move to that case, going from just using AI and also the agentic piece of it as well. We do have a few use cases in mind, however, we are trying to find the right fit, and part of this conference is helping us figure out. 

We are getting ready to use Autopilot as part of Test Manager, Test Suite, since we just moved to the cloud for our Orchestrator, and now we'll be able to utilize Test Manager in the cloud as well, which includes the Autopilot piece we are going to be using. The department processes we will automate with this capability include software testing.

The feature of UiPath Platform that I prefer the most is Studio, as being a developer at heart allows me to see an idea come to fruition and see it working on a daily basis. Some benefits I've realized from using UiPath Platform include the elimination of data entry errors, giving folks time back to remove those mundane tasks, and allowing them to have high value in things they were hired for or find other ways to contribute to a better steward of the dollar within the company.

We have used UiPath Academy courses; they are lengthy to complete, but we have had some people go through the Academy courses to get certified. The biggest value I've gained from using the Academy is that it's just a great resource, not necessarily just taking the classes, but there are also articles and knowledge bases that you can go out to for help getting answers to the things you're looking for.

I am not part of UiPath Community; I am a viewer, not an active contributor. I have definitely realized benefits from the community, as any error I need help on, I put it in there, and somebody else has had it. The beauty of the community is that we're helping build each other up in terms of our skill sets and also running into roadblocks, finding others who can help, even if I don't know that person; the answers are out there.

In my opinion, UiPath Platform could be improved by being more consistent in the presentation of what's coming down the pipeline and when it can be delivered, as well as not changing the names of the products so often. It's confusing when they say, 'Oh, that used to be called this, and now it's that since we've combined it with this.' Ideally, we get more clarity, so that when I talk to a business user, they know what I'm talking about.

I have been using UiPath Platform for the last five years.

My assessment of UiPath Platform's stability and reliability, including its robots, is that typically it's not a UiPath Platform issue; it's more about the business process where the bot may not know what to do if it's not given clear instructions, which could be related to needing new healing agents. 

Overall, from a stability standpoint, UiPath Platform has not given us any issues.

UiPath Platform scales very well with the growing needs of our organization; adoption is our biggest challenge, however, once we do achieve that, it scales well with different systems. The concept of orchestration is a key success factor for us.

I would give UiPath Platform's support a rating of ten out of ten across the board, as they helped with troubleshooting any issues whenever I called them, and thanks to the paid support level we wanted, it's more than paid for itself.

Positive

I have not used a similar solution prior to UiPath Platform; we did not have anything before that.

The deployment is pretty straightforward. Support was with us. We didn't need much of it, however, they were willing to be on the calls with us, especially when we were migrating to the cloud. 

They definitely were a partner that went above and beyond what I would have asked from any other partner. 

In terms of ROI, I would say there have been some dollars saved, although I'd have to look for exact amounts. Especially in eliminating data entry errors rather than emphasizing the dollar return, which is actually hard to quantify, some processes did save around 35 hours over a month, and it continues to grow. 

I wouldn't say we have eliminated errors completely by 100%. We have definitely eliminated about 60 to 75% of the manual data entry errors.

My experience with pricing, setup cost, and licensing of UiPath Platform is that I have mainly brokered meetings with leadership versus managing those aspects. My manager helps coordinate that, while I focus on implementing it within the organization.

I have considered other vendors besides UiPath Platform. With our company having a Microsoft enterprise license, Power Automate is a competitor that is a bit more attractive due to being free for users. I think that justifying costs to business users, especially when they see Power Automate as free, is definitely a challenge we face.

It is indeed a challenge when folks come to us with an RPA process; we don't say that UiPath Platform is the only way to go. We assess the use case and note that if it's everything in the Microsoft ecosystem, it makes sense to stay there, so we won't force them to switch to UiPath Platform. However, each renewal comes with the challenge of justifying the decision.

Comparing the two solutions, I find that with UiPath Platform, there's more of a development angle, while Power Automate is very tied to a specific user. With UiPath Platform, you can create a service account, so if someone leaves, I don't have to worry about their email being tied to the process, which is one of our biggest selling points.

My advice to someone considering UiPath Platform is to make sure you get buy-in from leadership, as a lot of people see a hot new tool and pursue it without sustainability. Having top-down leadership support is crucial for longevity, especially when pricing increases or licensing renewals arise. 

I would rate UiPath Platform a nine out of ten, as there are aspects that need improvement, particularly around naming conventions. I don't believe any product can achieve a perfect ten since that implies no room for improvement. I see them moving closer to a nine or ten out of ten.

Using these features of UiPath Platform benefited our organization by helping us troubleshoot an issue where some buttons wouldn't get pressed during one of our workflows, and we were on our fifth or sixth try at a new package. I had the recording software capture the process, and though the file size was gigantic, we were able to see that the window wasn't maximizing to the default 1080p. It would keep it at a 640p size, which was why it was not clicking the button.

For the Orchestrator, I really appreciate the logging function of UiPath Platform. Many teams at my company use offshore developers, so the debugging capabilities, such as the screenshotting and recording features, are particularly helpful.

I have used UiPath Academy courses as I'm fairly new to UiPath Platform. Many of my team members have been using this for years. The biggest benefits from UiPath Academy include learning how to use everything from Orchestrator to Studio. For Orchestrator, I was initially confused by the menus, tenant level, and organization level menus. Getting to know where to navigate within each of these has helped considerably.

UiPath Platform can be improved with better navigation and documentation. When I've introduced someone to the new Studio or Orchestrator, they definitely click different things that are named similarly or the same, and that is probably the most confusing part of the process.

I have been using UiPath Platform for about a year.

I have experienced downtime, crashes, and performance issues with UiPath Platform. Occasionally our on-prem Orchestrator would crash and we would have to contact UiPath support about how to get it running again, usually within one day.

UiPath Platform scales effectively with the growing needs of my organization. We initially started with a handful of bots to test its value, and the demand continues to grow.

I would rate the customer service technical support of UiPath Platform an eight out of ten. 

There is a good amount of technical knowledge to be shared. However, especially concerning licensing, we received very slow support to the point of last-day renewals.

Positive

Prior to adopting UiPath Platform, we were using basic workflows such as the original Microsoft InfoPath, however, they needed significant improvements.

I've had a smooth experience with deploying UiPath Platform so far. Our upgrade to Windows 11 remains to be tested.

I have seen return on investment with UiPath Platform. While exact numbers are under NDA, UiPath Platform has solved many repetitive tasks and has enabled people to focus on improving their skills or advancing the business in other ways.

The pricing, setup cost, and licensing of UiPath Platform are definitely on the more expensive side, and many colleagues have expressed the same opinion. However, considering what UiPath Platform offers, it has been worth the investment so far. We will reassess when our contract needs to be renewed.

Before selecting UiPath Platform, I considered other solutions such as Power Automate and other workflows such as Nintex, however, UiPath Platform's flexibility in executing tasks is what ultimately convinced us. What stood out positively in my evaluation process was how easy it is to administrate. We are very concerned with data security, so having an all-in-one Orchestrator to monitor access to logs and citizen developers makes it much easier than some of the other solutions we considered.

With the focus on AI, the next release of UiPath Platform should include a hand-holding guide to show people what it's capable of. Many developers I've talked to who have never used AI in this context will be uncertain about its capabilities. 

Based on my experience, I rate UiPath Platform seven out of ten.

My use case for their products is the regular automation use cases, and I am trying with some Gen AI use cases.

The most valuable functions in UiPath would be that it's easily integrated with multiple applications. The cost is annual. It's not based on transactions for the products.

It has good documentation that we can follow. 

It's also easily built; you can do it with low-code/no-code, making it quite simple to build. Some coding experience is needed, however, if you are good at it, it's a good tool to use.

UiPath provides a scalable solution and well-secured. Since we are on SaaS, we have more flexibility, and because we know the products, we can evangelize about it. It's quite user-friendly, scalable, and secure, so that's good for us.

The solution helps reduce human error.

It saves employee time absolutely. When we automate manual or recurring tasks, employees have free time, so they are looking at picking up other creative tasks instead of doing redundant ones.

For UiPath maintenance, I give it ten out of ten.

We use the Academy for courses. I do use UiPath Academy courses; we study from that, however, learning doesn't stop.

The UiPath user community is fantastic. We get to learn a lot about various solutions, and gain access to a good knowledge base. There's nothing particularly special from an evangelization perspective. The MVPs do have access to product support, and from them, you can get most of the information coming out in the community. The community is quite engaging, and we do get to know each other a lot in terms of solutions.

There is a drawback that the new products getting launched are not well documented, and the information only sits with the product team, not with the support team. That is where they are falling apart.

They should focus on the customer needs as their license cost is currently quite large. Compared to Microsoft, their cost is too much for automation, and their support has not been up to the mark. The customer-centric focus has reduced; they're more towards licensing and getting new sales, new business. They cannot maintain the existing products once delivered.

Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it. I haven't experienced that, so honestly, my answer is negative. The product needs a lot of enhancements, and whenever we get a chance, we share feedback with the UiPath insider program.

I have been working with UiPath for almost five, six years now.

I'd rate stability ten out of ten.

In terms of scalability, I rate it ten out of ten.

Technical support is good. They should know more about the technicalities of the product. That can be lacking. 

Positive

I don't use Automation Anywhere anymore. I moved to UiPath. I'm also familiar with Microsoft, which is cheaper.

The initial setup for UiPath was simple.

We have used a UiPath integrator.

In my opinion, if both UiPath and Automation Anywhere solutions are available for me to work with, Automation Anywhere is a history, and UiPath is a modern tool.

We do not yet use the agentic automation device? It is quite nascent. I don't know why people are falling for it. Agentic automation end-to-end still does not exist. It exists with big, big, big, big players like Salesforce. There are certain OpenAI tools which give you end-to-end big automation. What UiPath is giving as of now is agent building and now agentic, which is still in a preview mode. So it's not generally available. 

The solution reads messages in real-time and predicts what could be the type of a message; that is what Comms Mining does.

Comms Mining doesn't prioritize the messages. Its job is to identify the emails, categorize them, and label them as per the training provided by humans. It categorizes unstructured data such as emails with the right type, helping the end user or downstream automation work on it. It can work on IT tickets, emails, chats, and so on.

We don't trust the monitoring capability of Comms Mining; it's not up to the mark. I'd rate it six out of ten. So, we have built our own Power BI dashboard, looking at logs from bots as well as Comms Mining, and we're doing our own analysis and insights. However, their training GUI is quite helpful since it tells you which labels are underperforming and which labels need action if the F1 score has decreased.

The solution enables me to implement end-to-end automation under certain conditions.

If I evaluate UiPath as a total product, I would give it an eight out of ten.

My main use cases for UiPath Platform are web extraction, automations to automate business procedures in finance and accounting, and sometimes for professional development and business development.

The feature I value most about UiPath Platform is Document Understanding. With Document Understanding, people had to read through documents manually and do a control+F to search for certain keywords, which was very time-consuming. Now, with Document Understanding, a robot can read the document, extract the information automatically, and put it into designated fields. 

The value I gain from UiPath's user community is significant as when I have questions regarding certain error types in the system, I search on Google, and usually the first or second question from the community forum is very helpful.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I've seen from UiPath Academy are that whenever there's a new feature coming from UiPath, the academy can shorten the learning curve dramatically. The factor that led me to consider a change was scalability or at least the infrastructure setup that needed to be addressed for our own company.

The biggest challenge for our company, which is a law firm, is that the data is very sensitive, and we do not want to expose our data on the cloud. Therefore, we have our system set up in an on-prem environment, and while we try to utilize new features, with on-prem, we cannot utilize all the new features such as AI Agent or many functions on the cloud. In an ideal world, instead of using the large language model, I would prefer the small language model so we can have our own model, maybe set up on-prem, which would be easier for us.

The additional feature I would want to see included in the next release of UiPath Platform is the self-healing agent. We experience downtime, crashes, or performance issues sometimes. The situation with performance issues is usually caused by not upgrading the system in time, leading us to use an older version, which can result in certain packages not being supported and that affects functionality. The areas I see for improvement include the booming AI Agent capabilities and the need to fix maintenance issues that arise after a project is delivered, as addressing this can truly be a game-changer.

I have been using UiPath Platform for seven years.

Before the self-healing agent, I would rate the reliability of UiPath Platform at around 70%, however, I am looking for maybe 90% reliability after the self-healing agent is implemented.

I would rate how UiPath Platform scales with the growing needs of my organization around a six on a scale from zero to ten.

My evaluation of customer service and technical support is that whenever I submit a ticket, I receive very good support. 

They are timely, professional, and address the problem effectively. On a scale from one to ten, I would rate customer service and technical support a nine. Although I want to give them a ten, a ten indicates no room for improvement, and there's always room to grow.

Positive

Prior to adopting UiPath Platform, I was using Excel macros to address similar needs. Now, we can utilize UiPath Platform to replace that. However, there are still use cases where we might revert to using the macros inside of Excel.

Deploying UiPath, so far, has been very good. 

I have seen a return on investment with UiPath Platform. Every year, we conduct an analysis using our Tableau dashboard to calculate the ROI and other impacts on our existing processes, and we present that to our CFO, and the results look really good.

My experience with pricing, setup cost, and license agreement for UiPath Platform is that the pricing is okay; however, I often feel UiPath is trying to sell everything in a bundle, which is not very smart since many companies have different use cases and needs. It may be better if they could sell individual components with individual pricing to boost the market.

I considered different solutions before selecting UiPath Platform, however, it mostly depended on the use case. 

As an RPA developer in UiPath, whenever a project or problem is put in front of me, I think of UiPath Platform as the first option. If it cannot perform certain functions, I may look up .NET code or a combination of UiPath and .NET programming, and sometimes we even turn to Python programming for certain use cases. 

In the evaluation process, what stood out to me positively and negatively while comparing these options is how easy it is to learn. If there's a long learning curve, it may frighten me to continue with this process. The second priority is whether it can resolve the problem without significant maintenance in the future. A big challenge for me is that after I develop a project, it works fine initially, however, if the UI changes, I often have to maintain those processes. I really appreciate the self-healing agent since it can potentially eliminate that issue.

I do not use generative AI at the moment. I am waiting to try it as soon as possible. 

My advice to another organization considering UiPath Platform is that many people initially feel confused as they don't know how to set up their own COE team, however, it's important to have good communication with the supporting team, professional services in UiPath, and their salesperson to gain a comprehensive understanding of how this platform and product can assist their business. 

I would rate UiPath Platform overall a seven out of ten. There are still many areas for improvement.

We are exploring a use case for agentic AI right now.

The features of UiPath Platform that I value the most are Orchestration, which is a significant component, and the agentic pieces that are coming into shape. The biggest thing is that we need to figure out how to connect other agentic pieces that we have. 

The examples of how these features benefit my organization include implementing traditional RPA with the features and functionalities that UiPath Platform offers today. A lot of them are backend business operations, however, we are also exploring clinical use cases. 

It significantly reduces the time that a physician spends on documentation versus taking care of the patient, which is what they came into medicine for.

UiPath Platform can be improved by working on specific use cases and partnering with us to help bring more belief in the system, and solving the pain points for the industry is critical. Do not lose focus on a specific industry. 

Additional features that should be included in the next release are probably healthcare-specific connection and partnership with Epic.

With the agentic part, we are facing some challenges in terms of governance, in terms of which agentic platform to use, whether we should use UiPath, whether we use our agentic platform that we have chosen. That's going to be the challenge. Governance and clinical use cases typically go through a lot of scrutiny from security and legal. So that's the challenge, however, that's nothing to do with UiPath.

I have been using UiPath Platform for the last three years.

The stability and reliability of UiPath Platform are so far, so good. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has not been used to its fullest potential yet as it scales with the growing needs of my organization.

I evaluate customer service and technical support as phenomenal. When we have a question, we have answers, which is really cool. 

I would rate customer service and technical support a ten out of ten. They are available when we want them. It's not just about technical support; it's also about working with us and partnering with us, which is significantly important. That's one thing I want them to keep.

Positive

Prior to adopting UiPath Platform, we were using another solution to address similar needs. We started using a smaller tool and also used Microsoft Power Automate, but we needed to scale, so that's why we chose a partner that will work for us. The factor that led me to consider a change was scalability.

It's better to ask this question to my technical folks, however, there have been zero complaints on that front. They're available when there are questions for us, which is really, really good. It's not like sell and then forget. It's like sell, we will make you grow, and then we'll make you successful, which is really cool. 

In the last two years we have been setting our COE, and we are working towards seeing a return on investment with UiPath Platform. We have several use cases that are marching towards the ROI piece. One use case will probably pay for itself, the product.

My experience with pricing, setup costs, and licensing for UiPath Platform is that it is significantly simple and a workable solution that's always offered, which has been a blessing for us in a tight financial market, especially in healthcare. It becomes really challenging; however, they have been willing to work with us, which is really good.

Before selecting UiPath Platform, we did look at the other two vendors in the market and also looked at Microsoft. UiPath Platform stood out because of their focus on the domain-specific areas, and the tool is significantly superior.

The advice I would give to other organizations considering UiPath Platform is to jump into it. ROI is something that you will find very quickly. Howecer, build and partner with UiPath Platform and maybe their partners. Most importantly, fail fast if you need to, and don't try to build a big project that goes on for years; do some small pilots, but pilot to project, scale pretty quickly. 

On a scale from one to ten, I would rate UiPath Platform overall an eight, based on the features and functionality we've used so far.

My main use cases for UiPath Platform are in Business Hyperautomation. We are implementers and also the customers.

Each process is different, so UiPath Platform is the enterprise-level platform which helps automate everything, from simple processes to the most complex ones. 

For my usage, I find Document Understanding, AI Fabric, Agentic AI, and Process Mining as the most useful features. I use Agentic Automation to bring automation to a more autonomous level by leveraging its ability to integrate people, robots, and AI agents to automate processes.

I use Agentic Automation for level one support, understanding all the issues raised by the client and providing responses to them, fixes to them, and prioritizing them better. 

It's very easy to build automations using UiPath Platform. This enterprise-level UiPath Platform has great maturity, has all the functionality there, and has a comprehensive library of courses, which are split into paths. 

If you are a business developer or architect, it's easy to learn and understand how to use the platform. The courses are free. They also have the Copilot, which, now with natural language, can help build automations. The solution enables users to implement end-to-end automation.

More maturity on the Agentic AI part and the Maestro would be beneficial; however, it will come with time.

I have been in IT since 2005 and in UiPath specifics since 2019.

In the last years, the latest releases have been very stable from my perspective.

We are able to automate our mundane tasks and we gain many hours back. UiPath Platform helped reduce the time invested by humans in doing business processes. This time is now involved in scaling other processes, so we scaled the operations, either internally as a direct customer or for our clients. The solution is easy to scale.

In some cases, we couldn't understand why the platform behaves in certain ways, and we had to ask for their support. We either contacted their support directly or created an item, and their support team got back to us. For us, the support was acceptable; sometimes it was challenging since we did not operate in the same time zone, which resulted in delayed responses. However, other than that, everything was fine.

I would rate the support an 8.5 out of ten.

Positive

We are also using Power Platform in parallel.

We have had internal training. We are on the Fast Track partnership with UiPath, so we learned about the platform from the beginning, and then we implemented it and were already accustomed to what's there.

The deployment process is straightforward.

If you have a great infrastructure engineer, that's enough to handle the implementation. However, it also depends on the security levels in each company. If they have access to everything, they are able to implement. If there are restrictions, it might not be allowed. Still, typically one person is enough to deploy.

If we translate those hours into costs, the tool has helped me to save costs for both me and for the customers.

I did consider the price reasonable. Nowadays, with their latest list price, I'm worried about how they are addressing the market. It seems that they are changing how they want to position themselves.

In one POC, we have used Communications Mining features, however, due to the cost, we did not consider it further to move into production. 

On a scale of one to ten, I rate UiPath Platform an eight.

My primary use case for UiPath Platform is on the AR side of the business, but I plan on also integrating it into accounts payable.

I favor the RPA feature of UiPath Platform the most because that is all I have been introduced to up until this point, but I plan on leveraging the agentic capabilities as well.

The features of UiPath Platform that I appreciate in terms of robotic automation are that they understand the business and what our needs are, and they are able to leverage all the different service platforms that we use and utilize. I appreciate how they are able to pull it all together and fully integrate everything.

I have realized benefits from using UiPath Platform so far, including a reduction in FTE as a result of some of the RPAs I have put in process. I also have the ability of leveraging seven days a week with something automated, and I do not have vacations to worry about or people being sick. I have scheduled jobs and they run as they can.

UiPath Platform could be improved by having a better relationship with the customer and understanding their business and what their needs are, with an approach where they come to us instead of us coming to them. I would appreciate a little bit more customer relations.

I have been using UiPath Platform for the past two years.

More proactive customer service would make it a ten for me.

Prior to UiPath, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as lacking direct involvement since I have not worked directly with them because I am going through our IT department. I think our IT department has struggled in possibly not utilizing the skill set that is necessary to keep our business going forward. That is why we really need UiPath to come in and help give us that direction.

I have not evaluated other RPA solutions.

I would advise someone in another organization who is considering UiPath to be patient, as the process is long. You cannot expect to get a robot or RPA or agentic processing in place within two weeks. It is a journey, and you have to have a committed, dedicated resource to help through that process. I provided this review with a rating of eight.

In our company, we are using UiPath Platform for HR, finance, and all the transformations. We have automated processes with UiPath Platform's Agentic Automation on the HR side and for some finance use cases.

The feature I value most about UiPath Platform is its integration with different systems. These features have benefited our organization by allowing us to automate a lot of processes that were previously manual. This automation has reduced human effort, and we are implementing it to continue reducing effort.

UiPath Platform can be improved if they have good connectivity with other systems within their platform. If they can provide us complete end-to-end visibility across multiple systems and offer one single view from all other platforms, that will help.

We have been using the solution for almost five to seven years.

I feel good about UiPath Platform's user community in terms of the value that I gain by being a part of it. Whenever we have issues, we connect with them.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs. There were no other solutions that we considered before using UiPath Platform. What stood out to us was a manual kind of scripting, not any kind of product, as every department was doing their own work.

I describe my experience with deploying UiPath Platform as initially complex, but now that we have matured it, it still takes some time, so deployment is a significant aspect for us.

What worked well and what was hard to deploy depends on the company policies since we have policies around security and multiple teams' involvement. It is not just product deployment and connectivity; there are a lot of issues, so we have to integrate with multiple teams and connect with them, which takes a lot of time.

We use Agentic AI, and for the last one and a half years, we have been working on Agentic AI, but in production, it is not that mature. We are looking at end-to-end solutions in that area.

I assess Agentic AI's ability to extract data points as easy, and now we have a lot of options, but when using Agentic AI, we have to verify the data correctness.

It is saving a lot of time extracting a lot of data with Agentic AI. For example, we connected with different government parties where we have to read a lot of documents, including legal documents, so this is very helpful using the AI.

We currently use UiPath Platform's Agentic Automation capabilities to some extent, not fully, but we are using it. Currently, we are using Maestro for that, and we are building a workflow there.

By leveraging Agentic Automation, we are achieving outcomes including document extraction, data extraction, and automating the process there.

My overall experience using UiPath Platform's Agentic Automation capabilities is good, but we are looking for an end-to-end solution.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy are that whenever new team members join, we ask them to complete the courses, so it is easy to onboard them.

I have given this review an overall rating of 8.