UiPath is a user-friendly solution.
Project Manager at a transportation company with 10,001+ employees
A user-friendly solution that minimizes FTEs by automating repetitive jobs done by employees on a daily basis
Pros and Cons
- "UiPath is a user-friendly solution."
- "Sometimes, the company's processes are very complex, and it's very hard to implement UiPath."
What is most valuable?
What needs improvement?
Sometimes, the company's processes are very complex, and it's very hard to implement UiPath.
It also makes mistakes. Understanding your systems by yourself and implementing UiPath into your company processes is the hardest part. This could be improved so that the companies can easily implement the solution.
What do I think about the stability of the solution?
UiPath's stability depends on how you implement it. If the solution is implemented correctly, it will work properly.
How are customer service and support?
UiPath's technical support is quite good and better than other solutions.
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UiPath Platform
May 2026
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What about the implementation team?
The first step in deploying UiPath is to learn the system you need to automate and then decide what can be automated in it. Sometimes, the processes are complex, and it's very expensive to automate them. When you know how to implement UiPath, it's easy to implement. So, the main study of your processes is necessary for the solution's implementation.
Which other solutions did I evaluate?
We had to select between Blue Prism and UiPath for our automation processes. We chose UiPath because it was more user-friendly.
What other advice do I have?
UiPath is deployed on our company’s internal cloud.
It is not that difficult to build automations using UiPath.
UiPath does enable us to implement end-to-end automation.
While implementing automation in your company, UiPath gives many benefits, like minimizing FTEs. Many of the employees are doing repetitive jobs on a daily basis, which can be done by robots or automation. Time reduction and error reduction are the main benefits we get from implementing UiPath.
UiPath has freed up employee time for our organization.
UiPath’s user community is very nice. Whenever you have some problems, you can get help from UiPath’s user community. UiPath is also very user-friendly, with many options to search on your own for YouTube videos that will help you.
UiPath has helped minimize our on-prem footprint by decreasing the FTEs and saving employee time, which is important to us.
We have used the vendor’s UiPath Academy courses.
The solution speeds up digital transformation, and it does not require expensive or complex application upgrades to do so. It depends on your work system because sometimes, you have to implement the whole automation system into your computers.
UiPath has saved costs for our organization.
Overall, I rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior RPA Consultant at a printing company with 5,001-10,000 employees
Easier to set up than other tools, provides flexibility, and reduces the overall turnaround time for repetitive tasks
Pros and Cons
- "What I found most valuable in UiPath is that it's easier to set up than other tools. It also helps reduce human error and is a scalable solution."
- "Governing components in the solution, such as the Orchestrator, and configuring the robots should be easier. The vendor should also come up with more offerings or features involving AI."
What is our primary use case?
Currently, I'm working with the regular UiPath, but in the past, I've worked with UiPath for healthcare use cases.
My use cases for UiPath vary. I've worked with the banking, renewable energy, marketing, and publishing domains. The most recent use case was for data entry, where my company used SAP applications to create orders for the vendor.
My company also uses UiPath to automate processes that deal with courses, such as environmental, employee diversity, sustainable production, etc.
UiPath is set up in my current organization. My organization takes advantage of the vendor's offer for end users to build smaller automation, which is another use case of UiPath.
How has it helped my organization?
Automation through UiPath has improved the quality of work in my organization. Using UiPath helped reduce the overall turnaround time for repetitive tasks. Each staff member can devote time to new tasks or other tasks rather than spending so much time on repetitive tasks.
Implementing end-to-end automation through the solution is essential to the organization because it's cost-effective and time-saving. It also helps boost employee productivity because employees now have the time to learn new things, such as the trends in the market, rather than doing many repetitive tasks that give little value. All these make UiPath beneficial to my organization.
What is most valuable?
What I found most valuable in UiPath is that it's easier to set up than other tools. UiPath, as a vendor, also provides flexibility, which most companies find attractive in the solution.
I would rate the ease of building automation using UiPath as seven out of ten. The gap in my rating would be eventually filled as my company starts using more AI-based solutions. Overall, building automation is relatively easy in the solution.
UiPath enabled my company to implement end-to-end automation. You cannot automate all jobs or tasks, but the solution does at some level, so I like that it provides further flexibility to automate end-to-end.
As for the UiPath user community and its value to users, that community is vast and provides a lot of learning. Users reach out to the community for any questions or doubts about full development, for example, or anything you want to learn in UiPath. The community also has a morale booster for users through the yearly Community MVP.
UiPath helps minimize our on-premises footprint, though it doesn't matter much to me.
I've taken UiPath Academy courses, and I found UiPath Academy beneficial. Back in 2018, when I just started learning from the UiPath Academy, it gave me everything I needed to start using the solution. Later on, I learned advanced development and, just recently, solution architecture, from which I received a certificate. UiPath Academy also gives me information on the latest updates and trends coming from the vendor.
I'm also working with the AI functionality for automation via UiPath, which affects the ability to automate complex processes. Suppose we have a document, in particular, handwritten. In the traditional way of automation, my bot can't read or understand what's written on that piece of paper. Still, with UiPath, you can select any of these features: Document Understanding, Breakpoints, or Automation. The solution's features give my company flexibility and help extend its reach. Previously, my company thought the use cases weren't feasible because my bot couldn't read or understand handwritten text or characters. Still, with UiPath, it is possible to make life easier, especially with the new advances.
As for the solution's AI functionality enabling the company to automate more processes, my team has not used UiPath in many use cases that require AI, but in the future, when more cases come up, my company will be able to use UiPath more, and it will be beneficial.
I also like that the solution speeds up digital transformation and reduces the cost of the digital transformation. It also doesn't require expensive or complex application upgrades and IT application support. To elaborate further, suppose I'm automating something. I know the application will be upgraded in the next six months; I won't be automating that through my tool because I know it'll be automatically upgraded in six months. I just need to record my use case involving the website or whichever application.
I also found that UiPath helps reduce human error. A human can make mistakes, but your machine won't if you teach it correctly or give it the instruction properly. If you properly provide your machine with data, it won't make a mistake.
UiPath also helps the organization save money overall.
What needs improvement?
I'd say UiPath is on the right track now, but I feel some aspects should improve a bit, and the vendor could be working on the aspects in my head right now. Governing components in the solution, such as the Orchestrator, and configuring the robots should be easier. I also feel that the vendor should come up with more offerings or features involving AI.
For how long have I used the solution?
I've been working with UiPath for about five years.
What do I think about the stability of the solution?
I didn't experience stability issues with UiPath in my current company, but I did in my previous company, where UiPath was down for some time.
On a scale of one to ten, with ten being the highest in stability, I'm giving UiPath an eight.
What do I think about the scalability of the solution?
UiPath is a scalable solution.
How are customer service and support?
My company purchased a plan where the vendor provides some support throughout the year on whatever UiPath issues the company faces. Getting support is easy, and the team is quite helpful.
I'd rate support an eight out of ten. It's not a perfect ten because the overall turnaround time to solve issues could be improved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've worked with other RPA solutions, such as Pega, Power Automate, and Blue Prism, before working with UiPath.
Pega is a legacy solution, so I'm setting it aside. UiPath is far better than Blue Prism. On the other hand, Power Automate is the real competitor of UiPath because it has similar functionalities with the new web apps in UiPath, but UiPath is more lightweight and requires less coding.
How was the initial setup?
I found UiPath simple to set up. The process was very straightforward. As long as I have complete resources and information, I can get it ready in about two hours.
What about the implementation team?
My company implemented UiPath via our in-house team.
What was our ROI?
I've seen some ROI from UiPath.
What's my experience with pricing, setup cost, and licensing?
UiPath has a very costly AI automation license compared to Power Automate. After discounts, it costs around fifteen thousand euros, while Power Automate gives you the same features for only a thousand euros, so there's a huge difference in the licensing costs. Pricing for UiPath isn't very competitive.
What other advice do I have?
I'm a solution architect who does UiPath consultancy.
UiPath is currently deployed on-premises and on the cloud, so it is a hybrid environment.
One admin is enough to deploy the solution, provided the developer and the responsible teams provide the admin with all the resources. UiPath can be deployed through a single resource only.
The solution only requires a little maintenance to keep it up and running. A more significant challenge only occurs if you have to migrate from one version to another; otherwise, maintaining UiPath is very straightforward.
In my company, UiPath is deployed across the globe in multiple countries.
I'd advise others looking into implementing UiPath that it is the best tool to automate repetitive tasks. Whether to use UiPath on the cloud or on-premises depends on your environment. For just a few use cases that you want to automate, go cloud-based, but if you have more than ten use cases, I suggest you go on-prem.
I'd rate UiPath an eight out of ten as a solution.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
UiPath Platform
May 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,838 professionals have used our research since 2012.
RPA Technical Consultant at a comms service provider with 10,001+ employees
{layed a crucial role in generating significant capacity and managing all the challenging tasks efficiently
Pros and Cons
- "The AI feature has enabled us to automate more processes overall."
- "It would be beneficial to have the capability to track defects during the regression testing of applications."
What is our primary use case?
We utilize UiPath to automate manual and repetitive tasks that range from simple Excel manipulations to web scraping. We have several use cases related to refinancing, such as handling accounts payable for invoice processing, remittances, and accounts receivable, among others. In addition to that, UiPath enables us to develop public-facing applications that are integrated with automation. This automation is triggered automatically whenever there are user interactions or events, resulting in numerous use cases. For instance, if the requested data is not already available in the document, we can obtain input from customers using UiPath.
Furthermore, we employ UiPath products for automatic invoice processing. When we receive invoices in PDF format, we digitize them using our own OCR engine. Subsequently, this information can be utilized to save data into systems like SAP. We extensively automate ERP systems, including SAP, Oracle, and NetSuite.
We also use UiPath for application testing. We have built several test cases for suppression, user acceptance, and so on, which can be scheduled to run or run on demand.
How has it helped my organization?
UiPath has a small learning curve because we leverage Microsoft technologies, benefiting greatly from UiPath's integration with the Windows Workflow Foundation. Moreover, there is also a version tailored for business users. Personally, I have a tech background, but we have received feedback from other users who find it very easy to create simple automation. However, for more complex automation, some experience or training might be necessary. Fortunately, UiPath offers completely free on-demand training through their Academy. Once someone completes the training, they will be able to proficiently build automation.
We employ our bots to collect data on emissions, consumption, and byproducts. We do not have any byproducts. Recently, we published a report detailing where and how we have achieved our sustainability goal.
With UiPath, we have been able to achieve a 100 percent scale-up in the finance department without increasing the headcount. Therefore, it has played a crucial role in generating significant capacity and managing all the challenging tasks efficiently.
Being able to implement end-to-end automation using UiPath is crucial. We have use cases where human involvement is necessary. For instance, if there are invoices exceeding ten thousand dollars, we require approval. Therefore, UiPath allows us to pause automation until we receive those approvals from various stakeholders. Once the human input is provided, the bot proceeds with the remaining steps. It is highly reliable and adaptable to changes in the sales flow. We have utilized UiPath for automation without the need for additional staff.
Whenever there are new features or releases that lack detailed information, we can use UiPath's User Community to discuss the posted topics. For example, we can seek assistance in understanding how to make the most of a specific feature or determine the necessary settings for our properties to leverage those features effectively. Additionally, training resources for these products are available within the community. Webinars are frequently hosted in the UiPath User Community, which we also utilize to gain insights into the functionality of the product and its application in solving various use cases.
There are several areas in which UiPath has benefited our organization. We gain process intelligence and revenue intelligence. Additionally, we are able to perform virtual investment analysis using automation. UiPath enables us to free up a significant amount of capacity for more meaningful work.
UiPath has helped minimize our on-premises footprint. It's all about the SaaS cloud-based offerings. Therefore, several products are currently available quickly, specifically on the cloud. Essentially, we only utilize virtual machines for the robot itself, which execute alongside all the other services. Everything is hosted in the cloud.
The biggest benefit of using UiPath's Academy is that it offers various labs and exercises, which greatly assist us in utilizing and improving our understanding of the tool. Additionally, the Academy provides certifications that can help individuals become certified in the technology. These are some of the benefits offered by the Academy.
For most of the document understanding process, we utilize machine learning models that are hosted in the UiPath AI center. Additionally, AI is integrated into the process mining and task mining products we employ, which help us discover new automation ideas and opportunities by analyzing information flow within data from ERP systems, among others. Moreover, UiPath recently introduced communications mining, which utilizes a large language model. This enables us to examine emails and other modes of communication to gain insights into the processes and occurrences. There are numerous concealed insights pertaining to both the processes themselves and the sentiments of customers, all of which can be obtained through these AI tools.
UiPath AI has simplified the automation of more complex processes because it doesn't require machine learning, knowledge, or technical ability. It is a very simplified, no-code, local platform. This has greatly helped us build solutions that previously required extensive coding, saving us a significant amount of time during implementation.
UiPath helps to accelerate and reduce the cost of our digital transformation.
UiPath has helped reduce human errors. There are several errors that occur when working with financial data, such as missed dates and miscalculations. However, the bots prevent such mistakes from happening.
UiPath has generated sufficient capacity, allowing us to avoid hiring additional personnel for our department. Despite an increase in workload, the bots are capable of handling it.
UiPath has helped our organization save costs.
What is most valuable?
The AI feature has enabled us to automate more processes overall.
What needs improvement?
It would be beneficial to have the capability to track defects during the regression testing of applications.
For how long have I used the solution?
I have been using UiPath for six and a half years.
Which solution did I use previously and why did I switch?
I have used Automation Anywhere, Blue Prism, and Power Plus Automation, but UiPath is more user-friendly.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable. UiPath is priced for the market and is even better considering the value it brings.
What other advice do I have?
I rate UiPath a ten out of ten.
We have implemented UiPath across multiple departments, including HR and Finance.
No maintenance is required.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer.
Business Developer | Shareholder at a financial services firm with 11-50 employees
Reduces the cost of digital transformation and allows us to build automations easily and quickly
Pros and Cons
- "The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now."
- "UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them."
What is our primary use case?
One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.
We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.
It is deployed on-prem, but we are thinking about changing it to the cloud.
How has it helped my organization?
It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.
UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.
Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.
UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.
It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.
Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.
UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.
What is most valuable?
The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.
What needs improvement?
We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.
UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.
Its price should be reduced.
For how long have I used the solution?
We have been using UiPath for two years.
What do I think about the stability of the solution?
At the beginning of the project, there were some issues, but now, it is stable.
What do I think about the scalability of the solution?
It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.
How are customer service and support?
I would rate them an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use any other solution.
What about the implementation team?
In our department, we have three employees for implementation. We do not take the help of any consulting company.
What's my experience with pricing, setup cost, and licensing?
Its price could be better. They should reduce its price.
The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.
What other advice do I have?
To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.
Overall, I would rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Manager at a consultancy with 1-10 employees
Has a powerful design process and organization and has helped reduce human errors to zero
Pros and Cons
- "RPA is a valuable feature for interacting with GUI interfaces."
- "AI machine learning has room for improvement."
What is our primary use case?
50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.
We deploy on-premises, in the cloud, and also utilize hybrid models.
How has it helped my organization?
UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.
We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.
In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.
We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.
Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.
The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.
UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.
We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.
UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.
UiPath has helped reduce human errors to zero, which can be tracked through the dashboard.
UiPath assists in freeing up employees' time by automating manual tasks.
It has saved our organization costs.
What is most valuable?
RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.
The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.
What needs improvement?
AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example.
For how long have I used the solution?
I have been using UiPath for five years.
What do I think about the stability of the solution?
UiPath is generally stable, although occasional issues may arise during upgrades.
What do I think about the scalability of the solution?
Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.
Which solution did I use previously and why did I switch?
We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.
How was the initial setup?
The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.
What's my experience with pricing, setup cost, and licensing?
UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.
What other advice do I have?
I rate UiPath an eight out of ten.
We deploy UiPath in multiple locations.
The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.
I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Automation Engineer at a manufacturing company with 10,001+ employees
Provides proper metrics and logs, saves a huge amount of time, and significantly improves accuracy
Pros and Cons
- "Excel automation is extremely reliable. Excel integration is one of the top features that I have been using. We also have a feature called Document Understanding for processing the PDF format of an invoice by a bot. It has the capability to scan an invoice and then pick out the required fields, such as the name of the vendor, the details of the products being sent, or the cost of the product."
- "Overall, our estimated time savings are upwards of 100,000 hours annually."
- "Sometimes, we do find that the bots misbehave or there are bugs that prevent the bot from executing even when the business cases are completely listed out. It could be that the cloud Orchestrator doesn't send the trigger to the runner systems to start the process because of small internet fluctuation. Sometimes, we find that the processes are killing the execution themselves and going into a halt state without any errors in the program. So, we do see some reliability issues, but these happen once in 20 or 30 instances. They are not on a regular basis. However, when that happens, it does create panic, and we have to immediately rectify it. If they can focus on that, it would be good."
- "Sometimes, we do find that the bots misbehave or there are bugs that prevent the bot from executing even when the business cases are completely listed out."
What is our primary use case?
We use it for handling processes that involve human effort savings. We are currently focusing on processes and problems that our users are facing in their day-to-day activities. It is used for the automation of business problems that are repetitive and error-oriented with a huge number of users working on them. We list down a set of processes where users are spending a lot of time, then we verify whether the use case is valid for automation using RPA. Once that is complete, we start programming the bot based on the requirements given by the user. We try to mimic each and every action performed by a human being by using UiPath Studio. It replicates what a human being does.
In terms of setup, the development happens in Studio that's on-premise, but the deployment of the robots is done on the cloud. They have their own cloud service called Orchestrator. UiPath hosts that, and it is available at cloud.uipath.com. It is basically the UiPath Cloud. The interface is completely handled by UiPath.
How has it helped my organization?
The biggest benefit is that before implementing automation, the users were spending a lot of time doing mundane and manual activities. Implementing the robotic process automation for processes that they were involved in helped them to avoid doing these manual activities and focus on more value-added processes. On the whole, it has helped the users to spend their time more wisely and also get more benefits for the same time spent. It helps us to improve user satisfaction by improving their working methodology because they are only doing things that are value-adding.
We are automating all the manual activities that can be successfully handled by the robots. So, the users are really happy, and we are getting good feedback from the users in terms of time savings. We are also achieving 100% accuracy in the output, which was not the case when the users were performing these actions. When they were performing the actions, the users had to validate the outputs, and the outputs were not as per the requirement. There used to be an error rate of at least 10% to 15%, but with automation, the error rate has been reduced to zero. So, the removal of manual activity and the reduction of the error rate to zero are two of the main benefits.
We are using it in our finance operations for our accounts payable process to process invoices. For this process, we were receiving invoices at a rate of more than 50 per day, and having humans perform those actions was not sustainable in the long run. So, we developed a robot that would automatically process invoices that we received through email. It extracts and updates the data into our ERP, and then, it sends an email to the users telling them that the invoice has been received, verified, and uploaded into our ERP. Now, we have a process that saves approximately two hours for five or more users on a daily basis. At an annual rate, we can save approximately 10,000 hours. We develop the bot in UiPath Studio and then deploy it in cloud Orchestrator via an unattended bot, which is a bot that runs on a predefined schedule. We have a particular time when invoices arrive in our inboxes. We set the robot to run at that particular time, and then the robot is able to process those invoices and proceed to the next action.
We focus only on processes that can be automated end-to-end, completely eliminating human activity. UiPath is flexible, and it allows us to build robots that prevent human intervention right from the start and all the way to the end. Then, we are able to deploy it on the cloud by using the Orchestrator solution. From start to finish, we have completely eliminated human effort, supporting our mission of end-to-end automation. For process analysis, we use a UiPath tool called Task Capture to understand the business case and draw a flow diagram for the steps involved in a process. UiPath has all the solutions required to implement end-to-end automation, and we are successfully using them for all our business problems.
This end-to-end coverage is important. Basically, we select processes where we can avoid human intervention. End-to-end automation is one of the key KPIs that we check before we even start automating a process. It is the first thing that we look for because we prefer no human intervention at all, be it for any kind of input, validating the output, or checking the logs of a process. All of these are predetermined and handled by the robot.
It is cloud-based. So, we do not have any infrastructure costs for maintaining the servers, etc. That is a big advantage. Also, Studio updates for development are pushed automatically. We receive the updates and just click on them, and Studio is updated. Overall, it saves a lot of time for the IT team because there isn't any involvement from IT resources after we deploy or install Studio on our system. From there on, there is literally no involvement of the IT department. That is how beautifully they have designed the tool for the updates as well as overall maintenance.
We went for the cloud to avoid any on-premises server costs that we might need to take care of on a recurring basis. The cloud was a big advantage for us. We are able to save approximately 15 lakh Indian Rupees, which would be $10,000 to $15,000, by not going for the on-premises setup. We were able to save that sort of investment in server costs by going for a cloud-based tool.
We were able to synthesize the value of this solution right from the inception. As soon as we deployed the bots, we were getting actual analytics for the run rate of the process and the total time of bot execution. Indirectly, the time during which the bot executes is literally the time that is saved from human effort. We get proper metrics of the time being saved by using Orchestrator. The other important thing is logs. In case a process fails, from the logs, we are able to derive insights about when exactly a process is failing. We are then able to develop a solution to handle these failures and re-implement them. So, overall the cloud solution gives us insights. It adds value to even developers' time by giving us an overall metric of the time saved as well as utilizing the logs for insights about the process runtime, et cetera. Overall, the cloud functionality is a great value addition.
It affects our ability to scale up automation. When we develop and deploy a process, other users in different departments take a look at the processes, and they are getting confident about the fact that this can solve their problems. We have been receiving requirements, and in that way, we are able to scale up the automation. On top of that, we develop the robots in a way that is modular in nature so that when we implement a process, we have reusable components that can be plugged and played into the new process. This improves the speed at which we can automate processes.
It has indirectly brought innovation from the users' perspective and developers' perspective. The users are saving time, and they are getting innovative in their day-to-day activities. In terms of development, we are on a constant learning path. When the vendor releases new software updates, we are able to effectively utilize those and implement them into our processes on an immediate basis, which improves the speed of delivering a process and the quality of output.
We can scale automation without having to pay attention to the infrastructure for doing so. We don't have to be worried about the cost involved with the on-premises setup. It is a cloud-based solution. So, when a requirement comes up and a bot is developed, only then we need to apply for the license and procure a bot. It has been beneficial because we don't need to pay any upfront cost until the bot is developed and ready to be deployed, and because the bots are delivered completely through the software service, that also indirectly proved very beneficial for global deployments and scaling of processes.
Its AI functionality is helpful to learn from the existing use cases and then implement the learnings on the new and upcoming test cases. As a developer, we need not spend any time developing templates for the extraction, etc. The AI module in itself has the capability to understand new forms of data. It can then accordingly extract and plug in the data to our templates without much effort. So, AI functionality has saved a lot of our time in developing a solution as compared to doing it the manual way.
We had one process where we had to use AI functionality, and we were able to eliminate any manual efforts. Previously, we had somebody who was verifying the output of the bot and after that only processing went to the next step, but with AI, we got the confidence that the bot has the ability to complete the action without manual intervention. That is one great example where AI helped to eliminate manual effort and improve the quality of the output.
It has significantly reduced human errors. Bots have quite a high performance rate with minimal or zero errors. The errors only occur because we haven't updated the business case in the bot. Once the business cases are updated in the robot, we do not see any errors. The bots follow all the steps as programmed and do not deviate from the set of rules defined while developing them. This reduction in human error has had a positive impact on users. The users had been feeling more comfortable using the robot output rather than relying on their own output, which sometimes had errors. So, overall the confidence level has improved and the lead time in delivering the output has also improved. The time they were earlier spending on the validation of their output has reduced.
It has freed a lot of time. We only automate processes where we find huge time savings. We count it as full-time (FT) employee benefits. We only pick processes that have three or four cumulated FT benefits. With automation, we are saving at least three or four hours on a daily basis. This time is being utilized by business users in completing any other backlog work, focusing on other important things, improving their own work skills, etc.
What is most valuable?
Excel automation is extremely reliable. Excel integration is one of the top features that I have been using. We also have a feature called Document Understanding for processing the PDF format of an invoice by a bot. It has the capability to scan an invoice and then pick out the required fields, such as the name of the vendor, the details of the products being sent, or the cost of the product. There is an AI functionality that allows a user to program the required fields to be extracted, and the bot automatically follows those rules and extracts the data. Therefore, the AI functionality of Document Understanding is another important attribute that I personally like about UiPath.
I also like the Computer Vision functionality, where UiPath provides image processing abilities for robotic process automation. This provides a big advantage because images can be automatically processed without involving any additional tools. With an API, we can automatically link the Computer Vision engine and start extracting and processing images at a quick rate.
UiPath is a low-code platform, or mostly no-code platform, where coding is minimal. We can drag and drop all the required steps and then develop a bot in very less time. I am good at programming, but even a user who doesn't know programming can easily pick up the tool. The ease at which anybody can learn it is quite high. Overall, it is a 10 out of 10 in terms of usability. It is really easy to use with the tutorials that they have in place. Everything about it is quite simple.
We use Orchestrator to keep a track of all the robots that are deployed, monitor the logs, and deploy the robots on the runner machines. We use Orchestrator to upload the bots from Studio to the cloud and then deploy them to runner machines across our virtual machines. Once a bot executes, we get the logs, and if needed, we can monitor them to check that the processes are coming in smoothly. In case of any failures, Orchestrator also has the functionality to re-execute the process. So, we are utilizing the cloud to a greater extent for managing our robots.
The UiPath community is wonderful. It is one of the best communities where we can get a solution for any question that we post in a matter of minutes or hours. Whenever we post a question about any doubt or a bug, someone from the UiPath support team or community replies. Their knowledge is useful for other users who might face the same problem in the future. They have an MVP promotion where if I answer more than 100 questions, they provide us freebies or maybe certification vouchers. That's a good thing that they're doing to grow the community. I'm really enjoying the community members' involvement as well as their support shown during any problems that we face. I have also used Power Automate, and the community support of Power Automate is not that great, but the community of UiPath is very responsive.
What needs improvement?
It is expensive. Its licensing structure should be improved. They can introduce a license structure where they charge you on a per-minute basis rather than a full upfront payment.
In UiPath Academy, the certification that they provide at the end of every course can serve as a good motivating factor for somebody who's learning it. That is a good thing, but one of the negatives is that previously, the certification program was free of cost, which helped a lot of developers to become certified developers, but recently, they introduced a paid certification course. I wasn't expecting that move from them. I would like them to go back to their initial certification method which was free of cost.
Sometimes, we do find that the bots misbehave or there are bugs that prevent the bot from executing even when the business cases are completely listed out. It could be that the cloud Orchestrator doesn't send the trigger to the runner systems to start the process because of small internet fluctuation. Sometimes, we find that the processes are killing the execution themselves and going into a halt state without any errors in the program. So, we do see some reliability issues, but these happen once in 20 or 30 instances. They are not on a regular basis. However, when that happens, it does create panic, and we have to immediately rectify it. If they can focus on that, it would be good.
For how long have I used the solution?
I have been using UiPath for three years.
What do I think about the scalability of the solution?
It is great. We are able to scale at a rate faster than what we had thought of because of the way we are able to develop our processes. UiPath literally automates most of the processes that business users are doing. So far, we haven't had any use cases that cannot be handled with UiPath, which helps in scaling implementation at a faster pace.
We have about a four-member team with analysts as well as developers who work with it, but the developers basically handle all the IT-related tasks.
We are a manufacturing company, and we have deployed our solutions in almost every department. We have finance, planning, control, human resources, sales, and supply chain. We have 15 to 20 in each of the departments, and they are saving close to three hours individually. Overall, our estimated time savings are upwards of 100,000 hours annually.
Our current usage of it is 30% to 40%. We still have a lot more potential to tap. We are still on the journey to reach 100% of user involvement where everybody is aware of the process. We are yet to hold the discovery workshops with all the users so that they're aware of the process. Right now, it is limited to a few people within the departments, but its usage will increase with time as we continue to automate processes at this rate.
How are customer service and support?
We use UiPath Academy for the certification or onboarding of new members. When we onboard new members, we tell them to go through the UiPath Academy to get an understanding of the tool. It is free of cost, and it covers all the required modules for becoming an RPA developer. We use it extensively during the initial days as a developer, and over time and with experience, we learn directly from the tool.
They have a very responsive community. Sometimes, within minutes, we get a response to our query. We are quickly able to understand the solution that they provided and implement it. If it is a complicated problem, sometimes, the UiPath moderator from the UiPath company responds to the query and resolves it. If it is not resolved, we can directly contact their customer support. We are enterprise users, and we get quick responses to the queries that we raise. I would rate their support a 9 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In between, we used Power Automate just to see the functionality, but we did not find it as intuitive as UiPath. We gave up on Power Automate, and we are now full-time users of UiPath.
How was the initial setup?
I was around when it was set up. I had personally taken care of the installation. I found it easy and not at all time-consuming. I was done with the process in a couple of hours. In about four or five hours, I was done with the installation and setup of Studio and Orchestrator, listing the licensed accounts, and deployment of the random bots. Everything was completed in a matter of no time. I am not directly related to the IT department. I am just a developer, but I was able to handle it with no external support.
What about the implementation team?
We did it in-house. We only contacted UiPath. They delivered the license keys, and we just keyed in the license keys, and it started working. That's it. Nothing else.
It is lightweight in terms of maintenance. There's no maintenance at all. It automatically handles all the upgrades via the cloud. There are no issues. It requires zero effort from IT.
What was our ROI?
Overall, you don't have a lot of savings because of expensive licenses. The licenses are quite expensive, and they are not cheap. It saves money but not significantly. However, we are not focusing so much on the monetary benefits. We are focusing more on the quality of output and time savings.
It does reduce the cost of digital transformation, but that happens after a year or two from deployment. Immediate benefits are not evident, but within a period of one to three years, we are able to make a huge amount of savings in terms of time.
This digital transformation doesn't require expensive or complex application upgrades or IT application support. We didn't have any issues, and we never needed IT to support the UiPath tool. We have been directly using it as it is without making any changes. The impact of this digital transformation on our infrastructure was zero. There were no costs involved. It was used as it is without any changes in the infrastructure.
During the initial two years, we hadn't reached a breakeven point. When the development was going on, we had both costs. On one side, the manual effort was going on, and on the other, there was the licensing cost. So, we didn't have cost savings. After the bot was implemented or after about one and a half years, we were able to receive proper monetary benefits or what we call a breakeven point. So, when we started eliminating human activity, that got converted to cost savings. The accuracy of the process also indirectly improved our customer satisfaction. All in all, we were at a breakeven point, after a two-year period. That would be the general thumb rule for most organizations. So, at an immediate level, we did not receive monetary benefits, but after a period of about two years, we received monetary benefits or savings.
We rely on UiPath Academy for knowledge during the initial days, and it saves a lot of time. We don't have any monetary spending for setting up training because it is available for free. So, we have made some savings. It has saved us time and money, and it has been helpful in getting employees up to speed on the solution.
What's my experience with pricing, setup cost, and licensing?
It is expensive. Every product or component is built separately. All the components have a separate fee. UiPath Studio has a license cost. The cloud has a license cost, and bots have a license cost. These costs are recurring on a yearly basis. So, every product or component has to be licensed for a year, and on expiry, you have to renew it.
Their licensing structure should be improved. The cost of a bot is a lot. It is more expensive as compared to some of the competitors. It is probably $8,000 for an unattended bot. When I did a search on the internet, I found that other vendors offer much better plans. I would like UiPath to introduce some flexibility in the licenses. Instead of a full license, they can maybe introduce a license structure where they charge you on a per-minute basis rather than a full $8,000 upfront payment. If I'm just spending eight hours on the bot, the bot should only be charged for that time. There could be a per-hour rate. A plan like that would be beneficial.
Initially, it will be expensive, and it also won't be as per the initial thoughts that it is going to be a quick solution that saves a lot of time. With time, you can achieve cost savings but not immediately.
Which other solutions did I evaluate?
We had our eyes on UiPath from the beginning. We did not focus on others.
What other advice do I have?
My advice would be to not use RPA as the only solution. You also have to use other complementing features, such as optical character recognition, so that the overall solution is usable. Just RPA can't solve all the problems.
There should be proper change management to bring awareness about the impact of RPA. A lot of time, people misunderstand and take it in the wrong sense that they might lose their jobs. The fact is that RPA can't automate everything, and skilled people will still be required for doing activities. We can only automate a certain set of manual activities.
I would also advise taking one step at a time. Automate a few solutions, check the user feedback, and then start scaling up rather than immediately scaling up without getting the user feedback.
I would rate UiPath an 8 out of 10. Overall, I have no complaints. Studio, Orchestrator, and all the other tools are top-notch. They are being updated with new features on a daily basis. The product is extremely good, and I have no complaints regarding that, but the license is something they can focus on. They can introduce some innovative plans for procuring the license.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Software Engineer at a tech company with 10,001+ employees
Helps to automate mundane business processes prone to human error
Pros and Cons
- "The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring."
- "UiPath is pretty easy to use for small—and medium-scale automation. However, maintaining the code becomes a bit more difficult when building large-scale, enterprise-level automation. Areas for improvement include versioning for collaborative projects and reporting features currently lacking."
What is our primary use case?
We use the tool for robotic process automation to automate mundane business processes prone to human error.
What is most valuable?
Some of UiPath's best features are its ability to interact well with applications and its less proneness to errors. It allows us to implement end-to-end automation, which is very important for our organization since we have many time-consuming job runs.
The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring.
We've used the academy courses, which are good for beginners and advanced users. UiPath has sped up digital transformation, allowing quick fixes without building entire new solutions. It reduces human errors by 60-70 percent and saves us around 2500 hours.
What needs improvement?
UiPath is pretty easy to use for small—and medium-scale automation. However, maintaining the code becomes a bit more difficult when building large-scale, enterprise-level automation. Areas for improvement include versioning for collaborative projects and reporting features currently lacking.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
As for stability, I'd rate it as six out of ten. Once a project is built, we face many issues, and we often have to go back to UiPath. So, in my opinion, stability could be improved.
What do I think about the scalability of the solution?
My company has 10-15 users. Based on my experience, I would say UiPath is a scalable solution. I'd rate its scalability around seven or eight out of ten.
How are customer service and support?
The user community for UiPath is great. We can ask about any issues we have on the community forum and usually get them resolved. Regarding technical support, it's amazing that they respond quickly. However, their level one engineer could be better educated on the tool before moving to level two support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used an open-source Java Selenium solution but switched to UiPath for better security and platform capabilities.
How was the initial setup?
We have the tool deployed in the cloud version. The deployment process was straightforward—it was pretty easy, mostly just drag and drop. Because of the number of projects we have, the initial deployment took days to months.
We use UiPath in multiple locations globally, including the US and India. The solution requires maintenance, particularly from a coding perspective.
What was our ROI?
I'd estimate UiPath has helped us save around 10-15 percent in costs.
What's my experience with pricing, setup cost, and licensing?
UiPath is a pretty expensive tool compared to what the market offers, including open-source alternatives that can do similar things.
What other advice do I have?
Overall, I would recommend UiPath to other users. The main reasons I like it and would recommend it are that it's very user-interactive and its capabilities are really good.
On a scale from one to ten, I'd rate it overall around eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Business Analyst at Growrite Substrates
It's easy to learn and you can build a workflow in minutes using the recording feature
Pros and Cons
- "Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started."
- "I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it."
What is our primary use case?
We have an online report, and our management tasked me with recreating it, but they don't allow bots to create things on the website. I'm responsible for the automation and engineering work, and they wanted me to evaluate the performance of our systems and solar panels. I need to go to the manufacturer's website and download the monthly report corresponding to our factory site.
Each month, I need to go to the site, get their readings, and create a report. It's a repetitive task that takes about four or five hours. UiPath enables me to automate the finance side of the report.
How has it helped my organization?
Generating all these market analyses and data reports from various websites can be time-consuming. It might require a whole team with its own manager to check and update the docs. However, when UiPath came into play, we could automate a lot of that work from different platforms. That was the start of a digital transformation at our company. It saves about eight hours per report.
UiPath decreases human error. A lot of the reporting on product quality was done through manual data entry into the database system. There is potential for human error. Now, we can a lot of that information automatically and perform the data analysis with UiPath. Since we no longer need a designated person to do the data analysis, we can save around $200 to $300 monthly.
What is most valuable?
UiPath is easy to use and learn. With some experience in automation, I could learn the solution in three or four hours. It's easier to build automations in UiPath compared to other tools. UiPath has a feature that allows you to build automations quickly. You can build your workflow in under 10 minutes. In UiPath Studio, you can do browser automation by recording it. You can set up flows where you click through the buttons on a website. For example, there's a button where you have to click to verify that you're human. That's something you can add to the flow.
Having a workflow is beneficial. At our monthly meetings, we rectified the revenue generation, etc. We analyzed all these systems' performance and costs to create a plan and saved a lot of money doing that.
We're developing a use case for automated communications mining using Salesforce for one of our teams. It will be helpful, but we haven't implemented it yet. We have several reports and a script to perform this automatically. We will rate the responses from our team members and the outside groups we are using.
The UiPath community is very helpful. When I started using UiPath, I had no clue about it, so I watched a few videos and learned how to do most of the integrations. I also reached out to some colleagues on LinkedIn who directed me to the Sri Lankan user community. They were amazing.
What needs improvement?
I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it.
For how long have I used the solution?
I tried UiPath a couple of years back for another project and worked with it for about a year and a half. I also worked with it more recently, and the experience is different.
What do I think about the stability of the solution?
We had some performance issues in the first few weeks. Apart from that, UiPath has been running okay.
What do I think about the scalability of the solution?
The cloud component of UiPath makes it scalable.
How are customer service and support?
I rate UiPath support seven out of 10. You can contact enterprise support. They're always ready to receive our calls and provide recommendations.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Microsoft Power Automate. Since we are using Microsoft ERP and CRM systems, all of our automation systems need to be compatible with Microsoft. We could use Power Automate for free, so it made sense to stick with one vendor.
UiPath is easier to understand and use because we can record actions, and it has an amazing support community. It is also competitive in terms of cost. If you are sending information to databases with Power Automate, you need some subscriptions to PowerApps and Power BI. It costs you about a hundred dollars to get started. You can download and use UiPath Studio for free.
How was the initial setup?
Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started.
What's my experience with pricing, setup cost, and licensing?
UiPath is reasonably priced.
What other advice do I have?
I rate UiPath eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior Consultant at a tech vendor with 10,001+ employees
We initially started with a basic data migration process, and now, we have our own intelligent automation and hyper-automation framework
Pros and Cons
- "The RE Framework provided by UiPath is quite extensive. It solves a lot of problems and gives us a lot of time back. We do not have to create our own framework."
- "Automation Hub needs to improve a lot."
What is our primary use case?
We are using it to automate business processes in the organization.
How has it helped my organization?
UiPath has impacted our operational efficiency quite a lot. There are a lot of scenarios where it has helped the end users. We also have benefited financially from it. We have streamlined the processes to an extent. We initially started with a basic data migration process, and now, we have our own intelligent automation and hyper-automation framework. We just get the requirement, put it in the framework, and start automating. We have progressed a lot.
UiPath enables us to implement end-to-end automation. There are certain instances where we do not get end-to-end automation, but those are the things that are out of RPA's capabilities.
End-to-end automation is important because we can showcase our capability more efficiently in front of our management and the client. We can show that something can be 100% automated if there is a use of 100% automation.
They have UiPath Academy. When UiPath was new, we did not have any online resources to go and learn. The YouTube community was small. There were no courses on Udemy or any of the online platforms. The offline platforms were also minimal. UiPath Academy was one place where we could go and learn and prepare for the exam. I got certified when UiPath certifications were free. I have done all the learning from UiPath Academy. As I move up in my role and responsibilities, if I want to learn a few more things, UiPath Academy is still the best place. You get a very crisp and clear understanding of everything.
We use UiPath’s artificial intelligence and machine learning capabilities for hyper-automation. In my understanding, RPA in the initial days was limited to redundant process automation, whereas now, the use of AI Fabric and other components makes the automation more intelligent. We can add decision-making to existing automation. There were many processes where we had stalled the process just because the next step was a decision-making step, and someone had to come and make a decision to move forward. Now, we have our own AI team to build the code that can make decisions on behalf of a person and also learn from the existing behaviors. That helps quite a lot.
UiPath saves time. It saves about 50% of the time. It never saves 100% of the time because we also spend a lot of time maintaining and doing enhancements to the process. Processes are never stable.
We have integrated it with multiple tools. The outcome has been very good. There have been challenges at times with the development, but the integration has been smooth so far.
What is most valuable?
Computer Vision is one good feature. AI Fabric is another good feature. The holistic Orchestrator platform is another feature that is very useful.
The RE Framework provided by UiPath is quite extensive. It solves a lot of problems and gives us a lot of time back. We do not have to create our own framework.
UiPath is more user-friendly than other RPA solutions that I have used. UiPath also has the biggest community.
What needs improvement?
Automation Hub needs to improve a lot. About two years back, it kept on crashing. It has improved a lot. We use it but not to a great extent. We try to build our own dashboards by using any of the data analytics tools.
It should give real-time data, and the integration with the servers is not that great. It can be because of the infrastructure that we have.
They can also consider integration with other automation tools because nowadays, a company does not have one automation tool or RPA tool. A company has multiple RPA tools. They can think of integrating the data from other automation tools in one automation hub so that it becomes centralized.
For how long have I used the solution?
I have been using UiPath for close to seven years.
What do I think about the stability of the solution?
UiPath is quite stable. I would rate it a nine out of ten for scalability. It does crash sometimes. That could be because of the infrastructure we are using.
The reliability of any process that goes to the end user is tested with a set of data. We do rigorous testing because, at the end of the day, any error in production ends up in a financial loss, so we test the automation that has been built to quite an extent.
What do I think about the scalability of the solution?
I would rate UiPath a seven out of ten for scalability. No technology is 100% scalable. As technology evolves, new features, such as GenAI features, need to be added. Scalability-wise, it can never go to a ten. Another reason why I rated it a seven is that I want Automation Hub to be scaled to its full potential. It has not been scaled up properly. I have got this feedback from different people across the organization.
The organization I belong to works on the use cases for building automation for given processes. We have around 15 developers doing this work.
How are customer service and support?
I would rate UiPath support a ten out of ten. They have been quite supportive when we have raised any query with them.
Which solution did I use previously and why did I switch?
I have been in the automation field for the last 12 years. I started with RPA with Blue Prism. I have worked with almost all main RPA tools such as Power Automate, Automation Anywhere, etc. I find UiPath to be the most user-friendly. There is the ease of having all the activities in the same panel. You can have the Studio setup and you can review the code as well with the analyzer. It gives a lot of flexibility when you are developing.
The one feature that is very good is that the marketplace is open. People can build their own set of activities and post them there, which is very useful. I myself have built a lot of activities. I have also used activities by other developers to complete my work. The marketplace is very helpful.
UiPath has the biggest user community. Its community is bigger than Power Automate, Automation Anywhere, and Blue Prism. Other than the community, there are also several groups. There are a lot of developers. If you are stuck with any issue, which is quite common, someone will have a solution for it.
Developing automation with UiPath is much easier compared to Power Automate, Automation Anywhere, and Blue Prism.
How was the initial setup?
The deployment is handled by another team. I do not handle the deployment because the infrastructure team handles it. It should be a one-man job. It is not that difficult.
The deployment duration of a process depends on how big the process is and how much time and resources it requires for development. Usually, it takes two to three weeks. It can also take ten weeks depending on the process.
All tools require maintenance in terms of upgrades, but that is probably handled by UiPath. We only maintain our own processes. If there are some changes to the selectors or any of the UI components, we have to update the project.
What was our ROI?
With RPA, it takes one or two years to see an ROI. It is not cost-efficient till then. When you start building hundreds of processes and utilizing the full capacity of the bots to work 24 hours, you get a good return on investment. Initially, it was expensive, but as we scaled up, we could see an ROI. We have seen a good profit.
Initially, the ROI is less. It is about 5% to 6% per year, but as the processes mature, the headcount reduces, and the human intervention also reduces. It eventually moves to 30% to 40% ROI.
What's my experience with pricing, setup cost, and licensing?
It is the most user-friendly RPA platform, but it is also the most expensive RPA platform.
What other advice do I have?
I would recommend UiPath to others because it is the most user-friendly. It is also developer-friendly because of the community. It also works across systems. These are the three reasons for recommending it.
We run a roadshow across the organization to understand which processes are redundant. We try to understand which part of a process can be automated by using the general RPA automation and only one tool. We also categorize them in terms of what can go under intelligent automation where a certain amount of decision-making is required. Another category is hyper-automation where we try to understand how to include different tools, such as machine learning code, AI code, NLP data set, or data mining set. If we have an existing tool for data mining and process mining, the final steps can be automated. These are three major criteria. For basic automation, we try to assess the type of automation. Is it desktop automation? What kind of resources are required? Do we need an attended automation or an unattended automation? Based on my experience, almost all of them are unattended automation. We then try to pull in the use cases, prioritize them, and start automating.
UiPath keeps on enhancing its product. Four years ago, there was no AI Fabric or Automation Hub, and now, we have all those things. They help a lot in delivering the project and having a prototype view for all the projects that are running.
Overall, I would rate UiPath an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at a tech consulting company with 1,001-5,000 employees
Helps reduce human error, saves time, and offers seamless database connectivity
Pros and Cons
- "UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages."
- "The high cost of UiPath licensing significantly reduces the value we get from the solution."
What is our primary use case?
We have a lot of use cases for UiPath including automation of processes and reconciliation.
How has it helped my organization?
Building automation using UiPath is easy.
It helps our operational efficiency by saving time and reducing costs. Manually processes that take an hour can be done in five minutes using UiPath.
The most beneficial feature of UiPath for our workflows is the seamless database connectivity.
UiPath facilitates end-to-end automation for well-defined processes. This eliminates interruptions caused by manual steps within the workflow.
The UiPath User Community is large. There is a lot of interaction and sharing making it easy for us to find answers to any issues we may have.
The biggest benefits we have seen using UiPath are the cost and time savings.
It has helped save around ten percent of costs.
The UiPath Academy courses are great. They have a lot of helpful courses.
UiPath has reduced human error by 70 percent.
What is most valuable?
UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages.
What needs improvement?
The high cost of UiPath licensing significantly reduces the value we get from the solution. A large portion of the cost savings we achieve are negated by the licensing fees.
For how long have I used the solution?
I have been using UiPath for four years.
What do I think about the stability of the solution?
I would rate the stability of Uipath eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Uipath eight out of ten.
How are customer service and support?
The technical support is great with the premium service for enterprise-level clients.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm certified in Automation Anywhere and currently use Microsoft Power Automate. However, UiPath seems better suited for enterprise-level automation. Unlike Power Automate, UiPath is system-agnostic. It can connect to any system, regardless of platform, making it highly versatile. On the other hand, Microsoft Power Automate prioritizes integration with other Microsoft products. Connecting legacy systems with Power Automate often requires purchasing premium connectors and potentially hiring an expert for configuration.
How was the initial setup?
The deployment took around two weeks to complete.
What about the implementation team?
We engaged Deloitte as our consulting firm for the UiPath implementation. While we handled a significant portion of the on-premises work ourselves, their team provided some technical assistance. Overall, I would rate their services a six out of ten.
What's my experience with pricing, setup cost, and licensing?
UiPath promises a 50 percent reduction in operational costs, but the high licensing fees may consume most of those savings.
I would rate the cost of UiPath eight out of ten with ten being the most expensive.
What other advice do I have?
I would rate UiPath eight out of ten.
We have around 15 users that work with UiPath for the attended bots.
UiPath Orchestrator requires regular maintenance and updates.
I recommend UiPath. The only negative area of UiPath is the licensing fees.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Updated: May 2026
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