UiPath Platform Reviews

My main use case for UiPath Platform is test automation. My use case with UiPath's Agentic Automation involves test case generation, and I have used it for healthcare clients.

The features of UiPath Platform that I appreciate the most are Autopilot and Test Automation self-healing capabilities. These features benefit my organization by making it very easy to create test cases using AutoTest, as we only need to provide plain English and it generates the test cases.

For improvement, I believe there are some native integrations with other automation tools that we would like UiPath to have, and if it has those, it will be beneficial for us. In the next release, I think there should be more integrations with other automation tools, especially open-source automation tools.

I have been using UiPath Platform for one year now.

Prior to adopting UiPath Platform, I was using open-source tools like Selenium and Playwright to address similar needs.

I would describe my experience with deploying UiPath Platform as easy, as the team was very helpful in assisting us with deploying their application on the client machine. What worked well was that there were many firewalls that had to be opened, which was not because of UiPath but because of the client, as they had some firewall issues.

Before selecting UiPath Platform, I considered other open-source tools and Tricentis. What stood out to me in my evaluation process was the ease of use, Agentic use case, and the cost.

I do use Agentic AI. I would assess Agentic AI's ability to extract data points as very good because I can use it to generate my test cases, and it helps me do it without any problems. Extracting data points with Agentic AI saves a lot of time, approximately a couple of hours. I do not have any metrics to share, but to create a normal test case, it will take around three to four hours, but with Agentic capabilities, it can be done in less than fifteen to twenty minutes.

I currently use UiPath's Agentic Automation capabilities. The Agentic capabilities I use include Autopilot. By leveraging Agentic Automation, I have achieved faster automation, self-healing capabilities, and better reporting. My overall experience using UiPath's Agentic Automation capabilities has been very positive so far.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from the Academy are that there are dedicated courses for automation that we have gone through, and UiPath has created a separate course for our organization. Every teammate who has to onboard goes through that training material. I think the UiPath user community is valuable; it truly feels good, and the team members over there are really great. They help you out wherever and however it is needed.

The factors that led me to consider a change were that I needed an enterprise-level tool, and moreover, I needed something that can help me with every consolidated tool for the complete organization. My advice for other organizations considering UiPath Platform is to do so as an enterprise-level tool, as it can help you consolidate many applications into one. I would rate this platform a ten out of ten.

Our use case involves automations with UI and also with the invoke code that is available in the back end, in the background, and for different departments, so we do not focus only on one department.

The best features I appreciate about UiPath Platform are that it is very user-friendly, so even though I started as a Java developer, I believe that someone without a lot of knowledge or experience in the programming part can use it.

The improvements I have seen in my business with UiPath Platform are that it makes the automation really fast and it also helps the BPO to understand what we are doing, so when we do the UAT, we do not just show the source codes; they can actually see the thumbnails, explain better, and with the diagrams can have an overview and also modify or give further notice or guidance regarding the flow.

In UiPath Platform, I think there is room for improvement with the last release because they had some UI bugs; there are some buttons that do not work, and perhaps they should make it a little bit clearer which libraries are available or if they are deprecated, as we have had some issues with the libraries where they are working in some Studios but not in others, so the release management of the libraries needs attention.

I have been using UiPath Platform since 2019, so I have experience since that time.

I would say we have had some downtime and bugs, but it was because we are on-cloud, and it was a global issue.

I would rate the stability of UiPath Platform at seven or eight.

I find scalability similar to that rating.

I use the UiPath Platform user community, specifically the forum, but I notice that there are some threads that are quite old or unresponded, meaning that someone puts a question, and they do not have a follow-up for the solution.

Positive

I have never used any other products to compare with UiPath Platform.

On average, I would say UiPath Platform has reduced human error by 60-70 percent.

I do not use the agentic automation with UiPath Platform.

I do not monitor a lot the messages and the releases, so when I have an update of a Studio, I just search it.

I have taken the UiPath Academy courses for the advanced certification.

My experience with the UiPath Academy courses is that, because I took that course in 2019, there were some bugs that did not work, so even though the solutions I uploaded were correct, they wanted a specific way; but I believe that is something they have improved since then.

I find it complex to work with UiPath Platform.

It takes at least once per year for some cases and some applications where we should have a review for maintenance.

Overall, I believe it can be improved.

I would recommend UiPath Platform to other users; my advice would be that for some cases where there is not a necessity for monitoring or UI interface automation, there is no reason to use UiPath Platform, meaning there are more Windows-based solutions for automation, so it does not need everything to be done with RPA technology.

Our main use cases for UiPath Platform are mainly back office revenue cycle tasks, including claim statusing, prior authorization, notice of admission, and denials, which is a big one that we're working on now.

Another process we're looking into is credentialing. We have a few use cases in the pipeline that we're looking to tackle next year, which include Agentic AI or Agentic Automation capabilities such as Agent, Builder, Orchestration, testing, or Autopilot. 

The biggest part for us in implementing Agentic Automation is the denial space, especially for the appeal letter process. One specific use case that we're wanting to automate with Agentic revolves around our utilization review, where our nurses work through appeals from different payers for DRG downgrades, as all the denials come in from different payers through faxes; we're hoping to have the agent determine what type of document it is so it understands what RPA process to kick off with it. We have started testing this use case, however, it's probably not something that we'll finish this current year; we've started building the RPA processes and we're still working on the agentic piece to solve that.

For the Agentic capabilities, the biggest feature functions as a human that can delegate work, which has been the best use case for us to keep the human in the loop as much as possible, only bringing them in when there are exceptions that come up. From what I've seen while assessing Agentic Automation's ability to extract data points, it extracts the information really effectively, especially with Document Understanding and IAXP Document Understanding, which has been amazing with the way that we're able to use that and correctly identify the type of document that we're looking at at the time.

I estimate that with this new Agentic Automation, we will save roughly 4,400 documents a month, saving approximately ten minutes for each document. From RPA, the benefits so far are significant; our healthcare system is expanding and we need new people, however, after COVID, people are getting more expensive and we just don't have the budget, so RPA has been huge in allowing our current workforce to stay the right size and we use automation to really handle those tedious processes, saving money from a people perspective and capturing denials a lot faster, enabling us to appeal in a timely manner. For revenue cycle alone, we have saved roughly 800,000 year to date right now.

The main factors that led us to consider transitioning to an RPA solution were driven by the bankruptcy of our vendor for claim status, prompting us to find a solution, and the cost of RPA turned out to be roughly the same as what we paid the vendor, offering claim status plus more for the same expense.

I am utilizing UiPath Platform community.

I don't have any improvements for UiPath Platform, as we are behind; UiPath Platform is consistently coming out with updates and features, but we are just now starting to implement Agents and Agentic. 

One of the biggest pain points for us is that while they have solution decks to help build solutions faster, if they developed more of a framework for areas we don't understand, indicating how to generate ROI or compress time to build automation, that would be beneficial.

I have been using UiPath Platform for coming up on two years.

I assess the stability and reliability of UiPath Platform and its robots as great, especially after resolving the hybrid issue with the bots going down; we haven't had any issues since.

I evaluate UiPath Platform support as very knowledgeable; they respond quickly, and while they may not always have immediate answers, they know who to contact to resolve issues, which has been effective for us during the two times we've needed their support. 

On a scale of one to ten, I would rate them a nine. The only reason for subtracting a point is the occasional delay in getting the right people available to address the issues; although the initial documentation of the problems is thorough, sometimes it isn't enough.

Positive

Prior to adopting UiPath Platform, we used Python code or simple macros through various applications.

Deployment was good. We're a part of the Enterprise Success Program. When we joined UiPath, no one on my team had UiPath experience. So everything that was learned was either through the UiPath learning plans or through our technical account manager. We met with our TAM once a week, sometimes two, three times a week as far as training, helping us build our automations, and also with code reviews and making sure that things are really meeting the standards that we need.

I estimate that with this new Agentic Automation, we will save roughly 4,400 documents a month, saving approximately ten minutes for each document.

We did consider Blue Prism as Power Automate before choosing UiPath Platform. 

The main differences I found between these platforms and UiPath Platform pertained to pros and cons; UiPath Platform provided a comprehensive package catering to our needs while Power Automate seemed too focused on Microsoft products, and Blue Prism was good. 

UiPath Platform was easier for my team, who had no development background, to learn and build quickly.

My job title is Director, Revenue Cycle Informatics. According to my job function, I have six years of experience. We are just now starting to implement Agents and Agentic. The value I gain from being part of UiPath Platform user community is great; it has helped us in many places where we have been stuck, as other customers have experienced similar issues; for instance, we had connection issues with our hybrid deployment and found a lot of information through the community, which helped get our bots up 99% of the time, compared to roughly 60% before. UiPath Platform is growing with the needs of our organization, and I credit my account exec for helping us find use cases and ensure we utilize all elements we are currently paying for. One specific use case that we're wanting to automate with Agentic revolves around our utilization review, where our nurses work through appeals from different payers for DRG downgrades, as all the denials come in from different payers through faxes; we're hoping to have the agent determine what type of document it is so it understands what RPA process to kick off with it. I rate UiPath Platform a 10 out of 10.

My main use case for UiPath Platform is to automate the repeated tasks that are performed by people, so I develop bots to do those tasks.

A quick specific example of a repeated task I have automated with UiPath Platform includes the processing of change orders, invoice processing, document understanding, and repeated tasks from procurement, inventory, and manufacturing teams.

The automation that has made the biggest difference for my team is invoice processing, which has improved accuracy and speed compared to the previous time-consuming process.

The best features UiPath Platform offers are its low-code/no-code capabilities along with citizen developer options, which can be shared with business teams to empower them to work on automation.

The low-code/no-code feature has helped my organization significantly. For example, I had an intern work on multiple projects, allowing her to learn the product quickly without spending weeks or months, enabling her to deliver tasks on time.

UiPath Platform has positively impacted my organization by assisting many teams such as procurement, inventory, and finance in numerous ways.

To improve UiPath Platform, it could benefit from more robust options for identifying browser elements, addressing dependencies, and improving the handling of packages and other related aspects.

I have been using UiPath Platform for close to five years.

UiPath Platform is stable.

For my organization's needs, UiPath Platform's scalability is currently sufficient, and I do not have expectations for scaling up at this point.

Customer support is good; I have one-on-one calls almost every week.

I did not use any other solution apart from UiPath Platform.

There is a return on investment; I save a lot of hours and time, which helps me achieve better financial returns.

I am not sure which other options were evaluated because when I joined the organization, UiPath Platform was already in use.

When I encounter development challenges, the UiPath Platform user community provides valuable assistance.

I suggest others looking into UiPath Platform should definitely consider it, especially if they are performing repetitive tasks, as it can be very helpful.

I found this interview looking good, but the questions could be a bit shorter and crisper.

I provided this review a rating of 8.

My main use case for UiPath Platform is mostly in test automation.

A quick specific example of a test automation task I handle with UiPath Platform is supporting different ongoing projects which go through different applications, both web and desktop applications that support testing in QA.

The best features UiPath Platform offers include its Orchestration, which makes it easier to handle all the testing.

UiPath Platform's orchestration feature makes my day-to-day work easier by helping with all scheduling, monitoring, and then fixing issues easily and rerunning them again.

UiPath Platform has positively impacted my organization by helping us reduce the time in the overall testing life cycle.

The amount of time saved due to test automation has helped us run more automations and save considerable time. A rough estimate of how much time I have saved is that a normal testing cycle before UiPath Platform used to take around three months, but now after implementing and using UiPath Platform, it takes one and a half months.

UiPath Platform could be improved by having more documentation on what all applications can be utilized in an easier way.

I have been using UiPath Platform for about two years.

UiPath Platform is stable.

UiPath Platform's scalability is good so far.

UiPath Platform's customer support is good so far.

We did not use any other solution before UiPath Platform.

The return on investment is mostly in time saved in terms of the overall work that has been done.

My experience with pricing, setup cost, and licensing for UiPath Platform is overall good with how the pricing is working along with the setup cost and licensing.

I did not evaluate other options before choosing UiPath Platform.

My advice to others looking into using UiPath Platform is to make sure to have your requirements clear when you begin developing your automation with UiPath Platform.

My thoughts on UiPath Platform's user community are that it is good and helps to understand the application in a better way.

We have not used Agentic Automation yet and do not have challenges we are looking to overcome by leveraging Agentic Automation's capabilities.

I would rate this review a 9.

We're using the solution for test cases.

The biggest benefit of these features for our organization is giving the ability to the whole company, or whoever needs to see the information about our test cases, one place to go and look. We're not scattering across many different applications and reports. It's all in one place.

The features of UiPath Platform we appreciate most include Test Manager and being able to integrate with everything we need. 

UiPath's user community helps significantly. There always seems to be someone to ask a question and someone to give an answer or reply. It's easy to find answers to questions that might not be standard.

I'm not sure how UiPath Platform can be improved. The Studio can sometimes look cluttered. If there's some way to streamline that or make it a little easier to read some of the modules, it might be better. I do a lot of test case work, and I would love to see more or better reporting of failures or reasons why something failed.

We are technically in the third year of using this solution, or slightly shorter than that. We are still expanding and trying to grow more with what we're doing.

The stability and reliability of UiPath Platform is wonderful. We have very few problems with it. We have more problems with our infrastructure than we do with UiPath Platform.

UiPath Platform scales very effectively with the growing needs of our organization. Our processes seem to grow and what we do with it and the amount of data we handle with the processes we have now and that we're building is almost seamless.

Customer service and technical support are very responsive and quick. Anytime we have a question, someone is ready to pick up a phone or answer a quick email. 

On a scale from one to ten, I would rate customer service and technical support a ten since it's always accessible, always there, and very responsive.

Positive

We had legacy-type things, such as C# and Selenium for testing, and we really had nothing for RPA before selecting UiPath Platform. Someone who had previously used UiPath Platform came on board and recommended we look at it. Based on their recommendation, we have used it and love it now.

I haven't handled the deployment process. 

I have seen a return on investment with UiPath Platform. While I don't know the exact numbers, some of our processes that would take days now take minutes. Time-wise, we have seen a return on investment.

My experience with pricing, setup cost, and licensing was perfect. I didn't have to handle any of that.

Prior to adopting UiPath Platform, we weren't using another solution to address similar needs. We first started with UiPath Platform for RPA processes to automate processes. Everything was manual and taking forever. On the testing side, we would use Selenium for testing.

We don't yet use agentic. 

I recommend putting UiPath Platform on your short list and making sure that it's going to do what you want it to do. 

I would rate UiPath Platform nine out of ten, as there are minor things that could be improved.

Our main use cases for UiPath Platform are trying to automate as many processes as we can through our company to improve productivity and to reduce mundane tasks for our organization.

I have been using the agent features recently on UiPath Platform, so I have been building agents to supplement some of our processes. I have really been enjoying the agent and agent builder process. 

The time to market with the features of UiPath Platform, to be able to quickly spin up a POC and then put that in production within weeks to months versus sometimes years is significant. It is a much quicker process.

My overall experience using UiPath's Agentic Automation capabilities has been good. I and my teams have used the vendor's UiPath Academy courses. I had to do extensive training because I was fairly new to the team. I found my best way to learn the product was actually using the product. I went through training, but creating POCs or demos helped me learn better.

Regarding the value gained from being part of UiPath's user community, I am somewhat new to the team. I have been getting involved with community activities, and being able to talk to other companies with similar enterprise-type solutions has been valuable. Reaching out to the community has allowed me to talk to product developers and engineers.

UiPath Platform usage is expanding every day. We are a large company with many use cases, and either by word of mouth or through our product owner, it seems to be growing rapidly. I use Agentic AI, and our current experience with its ability to extract data points has been doing really well. It requires fine-tuning, but the data we are getting back is within a threshold of between 85 and 90% accuracy.

An example of time saved with Agentic AI would be taking customer information from numerous emails that would require manual human processing. Running an Agentic process takes minutes compared to what could take an adjuster anywhere from an hour to days depending on the information volume.

We use IXP and RPA processes with UiPath Platform for many of our automations. Our organization has automated processes with UiPath Agentic Automation in all aspects of our company, primarily focusing on frontline workers. By leveraging Agentic Automation, there are definite cost and time savings.

The biggest thing for us regarding how UiPath Platform can be improved is that the product itself seems to be evolving, however, it does not seem to keep in mind enterprise solutions. It seems to be focused more on small to mid-range companies. 

The company I work for is a large enterprise and it seems enterprise features are an afterthought. Focusing on enterprise-type solutions and then working with those enterprises to help build the product is key.

I have been using UiPath Platform for probably four to five years.

It seems to be pretty stable and reliable in my assessment of UiPath Platform. I have experienced downtime, crashes, and performance issues with UiPath Platform. That said, whenever we have issues, we open an incident ticket and I feel the response from support is good with good response rates.

UiPath Platform has the capability of scaling with the growing needs of our organization. I know there are challenges we run into, however, it is a growing platform. We are still trying to figure out the limitations.

I would evaluate customer service and technical support for UiPath Platform as pretty good. We run into issues where there is a lot of back and forth unless we put it on urgent, we do not hear things right away. Support could be a little bit better; however, for the most part, it is pretty good. 

On a scale of one to ten, I would rate customer service and technical support as a seven. As an enterprise customer, when we have mission-critical applications that need support, it would be nice to have a different tier of support.

Positive

Prior to adopting UiPath Platform, we were using Blue Prism.

The deployment was painful. We're an enterprise. So we're building some things in a non-prod environment in a tenant, and then trying to move things to a production tenant has been extremely difficult. We know that there's new things coming to help with that, however, right now it's very challenging.

Regarding return on investment with UiPath Platform, it is still unknown as they are still working on the numbers to figure that out.

Our PO handles all pricing, setup costs, and licensing aspects, so I have not had to deal with much of the pricing.

Other platforms Microsoft products, Power Platform, and Blue Prism were products we used before selecting UiPath Platform. 

I was not involved with the evaluation process comparing these options. The factors that led to considering a change were related to cost, complexity, and the ability to do certain things that one product could not offer that the other could.

I would rate UiPath Platform an eight out of ten. 

If you are interested in UiPath Platform, my advice is to utilize the labs, including the new lab interface where you can test and POC functionality. If an enterprise is looking to see what the tool can do, getting hands-on experience and trying the functionality is important.

My main use case for UiPath Platform involves all the areas around testing, particularly Agentic testing, however, previously it was more about the test manager and the whole RPA field. 

I currently use all of UiPath Platform Agentic Automation capabilities, including the Agent Builder, Testing, and Autopilot. The only real use case we have implemented with UiPath Platform Agentic Automation is creating synthetic test data; the others are tests in our lab where we are trying out different solutions.

I really appreciate the agentic testing feature on UiPath Platform. For our organization, as a partner, we help customers by providing solutions for test data, which includes a recent agentic win that cuts the time by 80-90%. 

I currently use agentic AI. I assess agentic AI's ability to extract data points as effective, especially with all the capabilities and the new models that came in with the Anthropic model, which I appreciate greatly. It's developing rapidly with many new features, so I don't have to look for other platforms.

For one specific use case about creating test data in banking, it saves around 80% of the time, which amounts to approximately 100 hours a month for one client. 

The outcomes we've achieved by leveraging the agentic automation involve huge time savings when it comes to creating synthetic test data. My overall experience using UiPath Platforms agentic automation capabilities is overwhelming; I didn't expect it would be that good. It's so effective that we only want to work with that for new customers.

My team has used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy involve getting the whole team to a certain level of common understanding of the platform, which is essential because as a partner, you need certified people.

UiPath User Community is pretty new for me; I just came across it at the conference, meeting all the other MVPs. We are not in that program yet, but it gave so much back that we think maybe we will join them in our vertical, which is financial services.

UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features. Once you understand it, it's really easy to use, but it's a big step to get there, and I see that with our customers—they are afraid to use it because it still looks too technical for them. The pricing for UiPath Platform is pretty fair compared to competitors, but the licensing is complex and really hard for us as partners to understand which is the correct licensing for our customers.

I've been working with UiPath for seven years. 

I haven't experienced any downtime or crashes with UiPath Platform, however, sometimes it can get really slow.

UiPath Platform scales perfectly with the growing needs of my organization; I don't see any limitation there yet.

I can't evaluate customer service and technical support for UiPath Platform as I haven't been in contact with support; that's something my team handles.

Positive

Prior to adopting UiPath Platform, I used other solutions to address similar needs. The solutions I used included Tricentis Tosca, Cypress, Playwright, NeoLoad, Ranorex, and many others I can't name.

My experience with deploying UiPath Platform is that it's very easy; if you are on the cloud, it's straightforward. Even if you're not using all the cloud features, it's pretty easy to deploy.

I have seen a return on investment with UiPath Platform. One example involves an area where banks usually spend hundreds of thousands to even millions of dollars; if they all switched to UiPath Platform, they could save approximately 90% of the costs.

We are a long-term Tricentis partner, but they are not in the RPA field and only in testing. When it comes to Agentic, there wasn't any other option we looked at deeply. What stood out in my evaluation process is that we were already a partner in one area, making it easy for us to get to know the rest. The features of UiPath Platform were unique, and there wasn't anything else on the market. Normally, we do research and consider open-source options, but there wasn't a complete solution that we could showcase to our customers; it was actually the only option and a great one at that.

My advice to another organization considering UiPath Platform is to try it out with people who really want to explore new things, and they should get help if they are afraid to do so. 

On a scale of one to ten, I would rate UiPath Platform a nine overall.

My main use cases for UiPath Platform are primarily around RPA capabilities, and I have over 100 automations built on it. 

I use a mix of both unattended and attended automation with UiPath Platform, alongside some intelligent document processing through document understanding, and I am also currently setting up a communication mining process for around half a million emails that come into our email box per year.

I have not used Agent Builder or Orchestration, however, I do use other capabilities such as Insights. We haven't delved into Agentic automation with UiPath Platform yet, although we have use cases planned for the future; we are currently focused on establishing the communication mining use case first.

I want to use agentic automation in the Treasury Management space, where we manage customer inquiries and requests, and I believe it can help replace the six employees handling the mailbox, which then goes out to 80 employees working on tickets and requests, showcasing a significant potential for Agentic automation.

I appreciate the capabilities of Insights in UiPath Platform for monitoring our automation, and I value our citizen developer program, where we have trained around 50 individuals without tech backgrounds to create automations, reflecting a forward-thinking approach where low-code solutions empower non-technical users to save time through automation.

I see room for improvement with UiPath Platform mainly in the hybrid strategy we're employing, as issues arise from the on-premise and cloud processing switch, particularly with document understanding, which can cause bugs. I believe moving completely to the cloud would alleviate these challenges, along with creating a unified development environment that avoids context switching.

To achieve a perfect score of ten out of ten for UiPath Platform, I would suggest simplifying the setup process for agentic AI; experiences with Microsoft's platform illustrate that user-friendly interfaces facilitate quick adoption without requiring extensive expertise. Intuitiveness is key, as Microsoft users find it easy to create agents without extensive training, a contrast to the more complex nature of UiPath Platform's current setup.

I have been using UiPath Platform for about four years.

I assess the stability and reliability of UiPath Platform as very good, noting that while there might be instances where a bot stops running, the real cause is often external factors such as our password manager updates, not issues with UiPath Platform itself.

Our organization has expanded its usage of UiPath Platform, recently renewing our contract for a three-year term as we continue to grow, predominantly investing in AI units for upcoming agentic AI and intelligent document processing needs.

I find great value in our partnership with UiPath Platform, where the support has been exceptional, as they meet with us regularly rather than having to rely on community forums. While some of my team members have interacted with it, we are not highly active within the user community due to the strong support from UiPath Platform.

My evaluation of UiPath Platform's support is that it significantly surpasses my experiences with Microsoft, where support often feels reactive rather than proactive. With UiPath Platform, I have regular meetings where they are aware of our challenges and offer timely solutions, whereas with Microsoft, I often have to restate our use cases and struggles.

I would give UiPath Platform's support a rating of nine out of ten. There are times we need to open support tickets, which indicates room for improvement although the overall support is still very strong.

Positive

Prior to UiPath Platform, I used Automation Anywhere. The primary reasons I switched to UiPath Platform were that we were trying to set up more unattended automation, but we were struggling with our virtual machines and getting Automation Anywhere to run consistently without issues and bugs. We started talking with other financial institutions and heard glowing reviews of UiPath Platform, which led us to do a proof of concept with it and decide to switch after.

Regarding the development environment, it would be beneficial to integrate everything in one place, such as building RPA and agents without switching contexts or platforms, which would enhance efficiency and simplify the process. I look for agentic automation to help with our document processing needs, and I am eagerly waiting for UiPath's promised agentic document processing capabilities.

It is challenging to quantify the specific ROI from UiPath Platform alone since we also leverage Power Platform, however, combined, we save over half a million hours annually in manual processing time, which is crucial as 2,000 hours saved equate to one full-time employee. This has allowed us to avoid replacing positions through attrition, thus funding my department, which relies on positive ROI as we track our efficiency ratio of saving the bank eight hours for every hour we work.

We did consider other RPA vendors when we initially went out there, and we conducted a general RFP looking at several other vendors, including IBM for some needs and Blue Prism, as we selected Automation Anywhere the first time about seven years ago. Blue Prism was definitely among the vendors we considered back then.

Regular RPA is effective for processes with defined rules. For our needs, agentic AI is better suited as we require a solution that can make more human-like decisions, recognize patterns, and cater to the free-form nature of incoming emails, unlike RPA, which relies on set parameters.

UiPath Academy courses are part of our citizen developer program, along with internal training that we developed to align with our bank's best practices and coding standards. 

We utilize Google Cloud as our primary cloud platform. 

My advice for someone considering UiPath Platform is to start small to ensure the processes function smoothly before scaling up, as it is easier to fix smaller workflows than intricate ones. Additionally, hire individuals who are curious and eager to learn about UiPath Platform technology as it continuously evolves.

I would rate UiPath Platform a seven out of ten, appreciating their efforts to keep pace with rapidly changing technology, though it is difficult for any platform to excel across all aspects, which presents an ongoing challenge.

Our main use cases for UiPath Platform in our current operations as a bank revolve around streamlining processes and automating paperwork and busywork for all lines of our operational business.

We appreciate features of UiPath Platform such as Automation Hub, which is a really good tool for intake and evaluation. My developers love Studio; the whole thing. Orchestrations through that are great, and we're about to embark on Maestro next year, which has our business partners excited about being able to interact with that to bolster their processes.

From an intake perspective, Automation Hub is truly good at determining good prospects. You can use ROI, you can use the hours saved, and you can show the value for it. We've customized it to our needs to ask questions around risk and compliance and things of that nature, allowing us to do a more thorough evaluation of new opportunities.

Orchestrator works great, allowing us to do a lot of our monitoring directly through there. We've pulled in Insights as enabling us to look at our queues in real-time or near real-time to see how the performance of the bots is working. Maestro is fantastic as an interactive tool that allows you to create and build your processes directly in Maestro, dropping the bots and any AI agents all in one place, letting you start the process and see it happen in real-time.

My entire team has at least one certification from UiPath Academy. The biggest benefit we've realized from UiPath Academy includes having videos and great documentation that everyone understands. We conduct interactive sessions with our customer relation person and ask my developers to showcase what they learn. They see it in practice, get to practice it, and take a test to earn their certifications.

It's really hard to answer what areas UiPath Platform could be better as they are so far ahead of the curve. We work with another partner who's more of a think tank that talks to us about our agentic journey, which is a necessity for everyone moving forward. When they learned that we were using UiPath Platform, they commented that we had it right. We're looking forward to using the platform as the basis and possibly integrating third-party applications that have agentic capabilities while using UiPath Platform as the backbone.

I have been using UiPath Platform for three years.

The stability and reliability of UiPath Platform are fairly good. We encounter situations where things will go wrong, but it's typically system-related issues, not with UiPath Platform itself. 

Issues arise when a screen changes or a file format does not come over correctly. However, 99% of the time, problems are correctable very quickly, especially since we can monitor everything closely and respond before our business partners are even aware.

UiPath Platform scales with the growing needs of our company seamlessly. We can add robots anytime without issues, which positions us perfectly for scalability.

Based on what we've received, I would give UiPath Platform support at least a ten out of ten.

Positive

Before adopting UiPath Platform, we were using Nintex platform which has a better price point and is quicker to deploy. However, we do not use that for critical tasks, as I would never delegate some of the work we do with UiPath Platform to it. It mainly serves as a desktop-level automation tool. We also have licensing for Power Automate that a group uses, but it's more for internal departments. UiPath Platform works perfectly for bigger cross-departmental, even enterprise-level types of situations.

As a mid-sized regional bank, we've seen benefits from using UiPath Platform such as saving over 50,000 FTE hours just this year alone, and we are probably going to exceed our goal of over 66,000. 

I really appreciate the ability to monitor everything as it's happening in real-time using bots to help with that monitoring and alert us when things are going sideways because it happens occasionally. The benefits have been significant; our businesses have commented that we have saved their teams significant overtime, highlighting the monetary impact of those savings.

I didn't have insight into the pricing, setup costs, and licensing of UiPath Platform when I arrived as the initial contract had already been signed. However, there was an add-on for Premier Support that has been absolutely fantastic. It was worth the money and when we attend events, we don't consider ourselves smaller customers, yet we are always made to feel important.

My team considered some other solutions alongside UiPath Platform, specifically Blue Prism. They were another competitor that sits close in the same quadrant in the Gartner four-quadrant to UiPath Platform, but they looked at both and engaged with UiPath Platform as a partner, which provided a deeper customer-vendor engagement than they experienced with Blue Prism.

We do not yet use agentic AI, however, that's coming next year as we're getting the contract ready. We do not use agentic automation such as Agent Builder, Agentic Orchestration, or Autopilot yet; we are currently using Copilot, which allows us to dip our toes into the agentic waters.

We had a couple of opportunities for Document Understanding, which is more machine learning. Our struggle lies in the man in the middle concept where people just want to throw it over the fence, however, we emphasize that they need to help us with it.

I have not used the UiPath Platform user community much, as we haven't had a necessity for it yet. I assume that as we get further down the road in our agentic path, it will become more important for us. Currently, 95% of our usage is standard RPA, and we have great competency in those areas. Occasionally I might ask a bank I've worked with in the past a question or two, but I have not delved into the user community.

I have openly stated that I was a vendor for a long time, dealing with vendors on the other side as well, and I genuinely believe UiPath Platform is probably our best vendor due to the attention we get and constant follow-ups.

My advice to someone considering UiPath Platform is to set up a small support group closely tied to your build group early on, depending on your company's size. You do not want to distract your build team from the support side. This also means your build team must ensure quality documentation. Take a thorough look at your intake process, identify bottlenecks in your pipeline, set up your documentation, thoroughly go through the right SDLC process, and gain business buy-in to ensure a smoother operation. On a scale of one to ten, I rate UiPath Platform a nine.