UiPath Platform Reviews

I have been working in my current field for 10 years. My main use case for UiPath Platform is automation. A quick specific example of how I use UiPath Platform for automation is processing documents for HR. When I use UiPath Platform for processing documents or HR, a typical workflow involves handling invoices that come in, reading the text, and then either approving them or not. Invoice processing and HR automation is the main focus.

UiPath Platform's best features in my experience are the low-code, no-code approach and the different integrations it has with all of the various platforms that an average organization utilizes, from ServiceNow to Azure to Microsoft Office 365.

Out of those features, I rely on the low-code, no-code approach the most in my daily work, and what stands out the most is all of the upcoming pre-built capabilities.

UiPath Platform has positively impacted my organization by providing hundreds of automations that are driving the quality of life and saving time. Since adopting UiPath Platform, we have saved thousands of hours. The solution has reduced human error and freed up employee time, which has allowed us to save headcount.

UiPath Platform can be improved by adding more features that are available in the commercial cloud but not in the public sector cloud.

I have been using UiPath Platform for five years.

UiPath Platform is usually stable, but there was a significant outage on Monday this week for close to four hours, which does make us question it.

UiPath Platform's scalability is very good; I can run a robot across multiple business areas and scale it up as much as needed.

The customer support with their technical account manager is excellent.

I still use Power Automate for Microsoft-driven smaller automations that are not as robust and technical before switching to UiPath Platform.

I don't have money metrics, but I am saving over dozens of headcount.

My experience with pricing, setup cost, and licensing is that it is expensive.

I have used UiPath Academy courses, and the biggest benefits I have seen are from robust citizen developer programs. The user community blog is very helpful when troubleshooting something, and I can usually find an answer without even having to create a post. I do not use Agentic Automation. My advice for others looking into using UiPath Platform is to evaluate your needs and your audit opportunities. I would rate this review as a 7.

My main use case for UiPath Platform involves vetting some vendors, automating risk assessment forms, and automating Salesforce case creation for fraud. A specific example of one of those automations is that for each attempt of fraud, we create a case in Salesforce, informing about the sender and receiver and the amount involved, so that we can look into the end customer. Automating this process has reduced time and a lot of manual work, allowing us to save more than 300 hours in a month.

The best features UiPath Platform offers include Document Understanding, IXP, Maestro, Coded Agents, Data Fabric, and integrating apps, with many options available. Out of those features, I rely most on integrating services because we are using APIs, along with the normal Orchestrator features and moving things through Coded Agents. I wish I had known earlier about Data Fabric, which acts as a central database that helps with challenges related to data connectivity for reconciliation and other processes, keeping everything in one place.

UiPath Platform has positively impacted my organization by improving productivity, accuracy, and reducing errors, filling gaps where we can enhance our business processes. A specific metric I can share is that we now report on fraud research cases daily, compared to once a week before, which allows us to inform the banks in a timely manner as fraud improves daily.

UiPath Platform is good for now and meets our needs. It could be better, but I do not have more specific improvements or pain points to mention.

I have been using UiPath Platform for seven years or more.

I find UiPath Platform to be stable.

The scalability of UiPath Platform is good.

I think the customer support for UiPath Platform is good. I would rate the customer support a ten.

Our organization is now planning to use Power Automate after previously having considered other automation solutions.

We have seen a return on investment in terms of fewer employees needed.

My experience with pricing, setup cost, and licensing has been zero.

Before choosing UiPath Platform, we evaluated other options including Blue Prism and Automation Anywhere.

Regarding UiPath Platform's AI capabilities, its governance is good, yet it is still in the beginning stage; we must set deterministic instructions because it cannot make its own decisions. The accuracy and reliability of UiPath Platform's output depend on how we train and test the models, as well as using the right models or ML models. UiPath Platform is currently deployed in our organization on a private cloud with Azure as the cloud provider.

While we are new to the AI field and exploring it, the solution has indeed reduced human error and freed up employee time. My team and I have used UiPath Academy courses, which provide excellent examples, trainings, and workshops that help us improve our AI knowledge and establish best practices. I have never used UiPath's user community. We have not started using Agentic Automation yet, but we plan to leverage AI agents for validating vendor addresses in our vetting process. For Agentic Automation, we specifically aim to validate vendor details and check for any regulatory hits in government systems like OFAC or ITRC.

My advice for others looking into using UiPath Platform is that it is a good tool with premium support, consistently upgrading each year and adapting to new changes with features like Agentic Automation. I rate this review a nine overall.

I have automated web automations where I jump into a website and read the details of requirements, updating them and submitting forms as well as raising tickets using UiPath Platform.

I participated in the initial setup and deployment of UiPath Platform.

UiPath Platform's initial setup is very simple, as we provide the servers and email for the bot's automation, usually supplied by the company, along with database servers that should already be in place.

UiPath Platform's most valuable feature is the recorder, where I can record manual actions and it automatically generates code that I can adjust for ready-made code. Recently, Agentic AI came with UiPath Platform, which is an excellent feature I am still exploring.

There are free courses available at UiPath Academy, and performing well in these courses provides coupons for certifications that allow me to take certification exams at a discounted price. This helps with real-time knowledge.

Being part of UiPath's user community has helped many clients reduce their FTEs and gain more profits by automating manual actions.

Using Agentic AI, which integrates AI with UiPath Platform, allows me to give prompts or lines to the Agentic bots, enabling them to generate or automate flows easily and streamline developer tasks.

Using Agentic AI should easily save fifty to sixty percent of time because if I have already prepared or trained my bot with the actions, it can handle manual examples like chatbots or HR tools effortlessly.

UiPath Platform could be improved security-wise by adding easy variables or integrations with scripting, enabling easier integration with other tools or websites with just one or two actions.

Security improvements are needed in the credential managers or security managers of UiPath Platform, allowing me to securely store emails, customer details, or credentials of websites or tools, ideally with encryption.

I have been using UiPath Platform for the last one and a half years.

UiPath Platform's stability and reliability are definitely present.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform; it runs smoothly unless there are server issues, which can occur anywhere.

Staying stable with UiPath Platform is very important because if the tool becomes unresponsive or the application I am interacting with does not respond, it can impact my business. It delays my work and requires me to request clients to give me some time until UiPath Platform is up.

UiPath Platform definitely has a good production score compared to other tools, handling minute exceptions effectively and managing windows and web automations with expected results.

I do not often communicate with UiPath technical support since there are UiPath forums where I can discuss doubts, and many senior developers or architects are available to provide several replies and solutions.

I have used Blue Prism for the same use cases before UiPath Platform, but the same use cases were not used in UiPath.

I am currently using both UiPath Platform and Blue Prism simultaneously.

UiPath Platform's initial setup is very simple, as I provide the servers and email for the bot's automation, usually supplied by the company, along with database servers that should already be in place.

I have not faced any challenges during the setup or deployment of UiPath Platform; it is quite simple.

I participated in the initial setup and deployment of UiPath Platform.

I am a developer, not a customer of UiPath Platform, nor am I an integrator, reseller, or consultant.

I am not aware of the pricing and licensing of UiPath Platform.

My company has UiPath Platform.

I have completed the Agentic AI UiPath course and also the Business Analyst Professional course from UiPath Academy.

Since I am still exploring Agentic Automation, I have been working with UiPath Platform for only one and a half years and am not certain about the outcomes yet.

My overall experience so far using UiPath Platform's Agentic Automation capabilities has been positive. I have been in RPA for six years; with UiPath Platform, it is around one and a half to two years. I have known the tool for a long time, but I did not get a real-time chance to work on projects until recently.

I do not think additional materials on UiPath Platform are required; anyone wanting to learn UiPath Platform can directly register with UiPath Academy for real-time knowledge and expertise, as external materials are often incomplete.

My overall review rating for UiPath Platform is nine out of ten.

Our use case is business process automation where we use UiPath Platform to automate different manual processes that are being done today at different business units in the company end to end.

The first best feature in UiPath Platform would be the Elastic Robot Orchestration, ERO, that helps to scale up or scale down robot devices automatically for cost optimization. The second would be the overall tenant concept in the orchestrator that isolates data and view based on function, ensuring security. The third would be its excellent integration capabilities with multiple applications, allowing for easy data pulling in our automation.

We have generally integrated it with most Microsoft-based applications such as MS Dynamics, SharePoint, Teams, and Outlook, as well as some non-Microsoft applications such as S/4HANA, SAP, and Salesforce.

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

In terms of UiPath Platform itself, I think improvements could be made to the UI arrangement to make it more user-friendly and simpler. The operational support is generally good, but often starts from scratch when we reach out with problems, resulting in wasted time. Finally, the cost and complexity of licenses could be simplified as some similar vendors provide features at a lower cost.

We have been using UiPath Platform since 2021.

I would rate the stability of UiPath Platform a nine, stating that downtime, bugs, or glitches are very rare.

The system is scalable. I would rate the scalability a perfect 10.

The UiPath Platform user community has been excellent, being very responsive, and we often seek help there to find solutions. The community team also organizes events regularly.

I would rate the technical support an eight.

Positive

We also use UiPath Platform besides Automation Anywhere.

If I compare UiPath Platform with Automation Anywhere, UiPath Platform's core RPA product is much more mature, with enterprise-grade features that Automation Anywhere still lacks. However, Automation Anywhere offers a simpler and faster go-to-market approach for automation development.

We are using the regular RPA platform instead of the Agentic Automation.

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

UiPath Academy is a one-stop solution that serves as a proper training platform, which we have integrated with our in-house training platform to keep our developers and solution architects up to date with new features and capabilities.

It depends on the use cases; we perform a cost-benefit analysis for every new use case, determining whether it is related to headcount saving, regulatory and compliance saving, or faster processing. In general, we keep a threshold of 100k US dollars in terms of direct FTE savings for each automation use case.

In terms of processing speed, we see a reduction of at least 50% to 60% after automation, which translates to significant time or effort savings per use case.

I would rate UiPath Platform an eight in terms of cost efficiency, with one being cheap and ten being expensive.

UiPath Platform works when reviewing the solution.

Since it is a SaaS platform, there is no maintenance required on our part, as everything is managed by the vendor.

I would definitely recommend this product to other enterprises as it is an enterprise-grade level RPA software, although it might not suit organizations operating at a lower scale or margin due to cost.

Overall, more than 1,000 users utilize the solution. I would rate this review a nine.

My main use cases for UiPath Platform are office automation, business, and accuracy.

The feature of UiPath Platform that I appreciate the most is the Desktop Studio. The Desktop Studio allows quick developments, and the IDD is fine, with search being great. It's easy to show, and it's quick to handle.

My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet.

There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.

I have been using UiPath Platform for seven years.

I assess the stability and reliability of UiPath Platform as excellent, with uptime always being 100%, and I've never noticed it being down for any reason. I've never had to submit a ticket or be in the red for downtime, so it's been great.

UiPath Platform scales appropriately with the growing needs of my organization, as if there's ever a need for more licenses, we can always get that and adapt, adding unattended bots or more units or consumables as needed. 

We have not expanded usage significantly yet, as what we have is suitable for our needs right now, but as more business units and business people see what we're doing, I'm sure there'll be a bigger need for more licenses and everything.

I would evaluate customer service and technical support as lacking; we're on the Bronze tier support plan, which is honestly miserable. Every time there's an issue, I receive one email a day, with replies coming at midnight.

When I was working on the AI content, it was brand new to me. I emailed support with the error code about what was going on, but they replied with troubleshooting steps I had already completed. They then emailed again with another step that didn't help, forgot my ticket, and didn't communicate for days. I had to contact our sales agent to get a person on the phone to help me, and the issue was resolved in 30 minutes to an hour, demonstrating that they took a support ticket that could be settled quickly and stretched it over 10 days. It was not great.

Positive

Prior to adopting UiPath Platform, we were not using another solution to address similar needs.

We pushed Agentic AI to production in early September and so far, we've saved roughly 72 hours. It's processed 400 emails, specifically 400 purchase order emails that we use it for.

I have seen return on investment with UiPath Platform. We have roughly 30 automations, some that run once a quarter, some once a month. Mostly they run throughout the day, saving us around a thousand hours per month, and we have done that for the past seven years or so.

When comparing UiPath Platform, I didn't evaluate much positively or negatively as it was already selected when I joined, and I got put into it.

My advice to other organizations considering UiPath Platform is to definitely attend Fusion, as there's a lot announced and many things to learn, especially for small shops. There's only so much you can learn while you develop and handle everything else, but there are many hidden elements that some tribal knowledge helps you learn. 

My overall experience using UiPath Platform's Agentic Automation capabilities indicates there's a lot to learn. I couldn't find much training on it. I looked on YouTube and within the UiPath community, and a lot of help came from our sales rep who connected with us and helped us along.

I would rate UiPath Platform overall an eight out of ten.

Right now we're splitting our main use cases for UiPath Platform between supply chain and finance with some rev cycle. Within finance, what we've automated includes invoicing for non-patient billing for third-party clients, particularly as it interacts with PeopleSoft, so users don't actually have to have access to PeopleSoft. We've automated them being able to get their invoices, and within supply chain, many automations are around purchase orders and updating statuses and things like that.

Since we're still on-prem, the Orchestrator feature of UiPath Platform has been key in us being able to monitor and see exactly what is going on with the automations. We also find it really valuable that we can automate not just Microsoft, but also PeopleSoft and other applications.

Since using UiPath Platform, we're now able to process between 15 to 18 million dollars a month in invoices that are coming through automatically through the automation. It's not relieving us of FTEs, however, it means that these people aren't having to spend the time to do it, so they're able to focus their work on other beneficial items and it's less prone to error.

My team all has to go through UiPath Academy, as we have a citizen development program, and everyone who goes through the citizen development program has to go through UiPath Academy before I give them their licenses. The biggest benefit we've seen from using UiPath Academy is the fact that the lessons are still out there, so if you need to revisit something or if you're unsure of how to do something, the forum can help, Copilot can help, but it's better to go back to what UiPath said in the training.

We are part of the UiPath Community. In terms of the value that we've gained by being part of the UiPath user community, we really enjoy being able to access what's going on in the forum, and having the opportunity to attend some of the local UiPath events. Pittsburgh doesn't have as much going on with their team or group, but the opportunity has been there in the past. It's beneficial to see what other people are doing at those events because it's very easy to think you're in a silo, especially within healthcare, so it's nice to see what others are doing.

To make it a ten out of ten, it would help if they understand that we don't work 24/7, so we're not going to respond immediately when they send an email asking for a response.

The company has been using UiPath Platform since 2019, and I took over the group in 2020.

Once we upgraded to 23.4, any of the stability issues we'd been having with 20.20 went away, so far it's been very stable with UiPath Platform and its robots or automations.

So far, we've been able to manage scaling with UiPath Platform, however, our biggest issue isn't around UiPath, it's around the resources to help scale it and support it.

I would evaluate customer support or technical support from UiPath as great, as they've been very responsive. Having the TAM has helped. It escalates support tickets when we've had to file them.

Positive

I was not part of the team that selected UiPath, yet at that time, they were also looking at Blue Prism.

We just did a big upgrade last year. We went from one of the lower versions to a higher version. We went to 23.4, and we've been on 20.20. So we did a big jump, and we could not have done it without our TAM. We absolutely needed the technical account manager. The way the company has set up some of their firewall security, et cetera, was challenging. And so trying to navigate that to make it work with you with what UiPath is doing has probably been the biggest hurdle. It's not necessarily that UiPath is difficult. It's just trying to make sure everybody understands or is willing to talk to each other.

At this point, we consider ourselves break even. We're a small team, so we're not able to do as much new development since we're all focused on trying to do maintenance and support of existing automations.

Regarding my experience with pricing, setup costs, and licensing of UiPath Platform, because we haven't grown as fast as we would like, UiPath has been willing to accommodate that stagnation. We're kind of holding steady, which has been appreciated.

Our organization is very heavily invested in Microsoft, and they are pushing Microsoft, however, we're holding firm for UiPath Platform. We do use Power Automate, so there's a big community for that. Our company has 90,000 people, so they definitely have a big investment in Power Automate.

We're not cloud-based yet, but we are moving to the cloud in the next six to eight months, so we don't use agentic AI at all currently. We are planning to start looking into what we could do with agentic AI once we transition to the cloud.

Based on my experience with UiPath, my advice to someone considering it is to make sure you have a good TAM. You absolutely need it, and understand everything involved, including policies, governance, security, and administration. 

I would rate UiPath Platform an eight out of ten. Some items we're looking at aren't available until we move to the cloud. On-prem is a little more limited.

At the moment, we are using UiPath Platform to automate manual processes inside finance. I work in the finance domain. We identify mundane, redundant, operational processes, which could be report automations, in general, some small end-to-end process automations. We generally do not have any developers inside the company, but we recruited an external consultancy that does UiPath automation. Generally, we act as a solution architect and a business analyst and a project manager, and they are the ones who are the developers.

We use the UiPath Platform to automate processes that deal with a good cause that our company is involved in. We are still doing it very slowly with a very small budget. But we are gradually scaling up year upon year.

It technically started off as a use surplus budget initiative where we had some additional budget, and we wanted to do some process optimizations. Now the overall company is going through some operational improvements and digital transformation initiatives. As a part of that lean transformation, we are currently doing such optimizations across all domains. In our domain in finance, we have chosen UiPath Platform as a way of automating and improving because usually we have a lot of tech teams, but it is very difficult to find a roadmap for automating such smaller processes. Having a tool makes it easier to do it either via regular developers or citizen developer initiatives.

UiPath Platform enables us to implement end-to-end automation.

It is very important from a process point of view because we usually have some shortage in resources and if we do half of the process instead of an end-to-end process, then there needs to be a process owner who needs to be responsible for it, which we do not want to maintain. We want to eliminate the need for those resources and have the process end-to-end be done by bots. It is fairly important for us.

The user community for the UiPath Platform is probably one of the most active and very helpful. Every time I have some blockers or some questions, I usually just log into the user community and post a question. More often than not, I get an answer. If one of my developers encounters such scenarios, I would say it is a great user community.

We use the vendor's UiPath Academy courses. I go through the academy courses a lot because I am not from that background or fully familiar with it. We have an external consultancy that helps us. They are very aware of the UiPath Platform and the features and everything and they stay up to date, but for me to stay up to date with the features or the capabilities of the tools and what else to learn, I generally use the academy courses a lot and they are really helpful.

I am a fan of UiPath Platform, so I would not have a lot of complaints about it. I attend a lot of the UiPath seminars and conventions as well. I am yet to explore the AI functionalities of the UiPath Platform. I am really looking forward to doing that. At the moment, we are also looking for some chatbots and such functionalities, especially for our internal documentation, internal Confluence, and all those things.

We are also looking to see more OCR-related features with the UiPath Platform. We have several invoices related to jobs in finance, especially with accounts payable, receivable, etc. Scanning the invoices, being able to interpret the data with the highest possible accuracy, and standardizing those formats is a whole other project which we are looking to do in the upcoming months. That is going to be an interesting project with the UiPath Platform.

It has been two years now since I have been using the UiPath Platform.

Two years ago, when we were onboarding this, I did a comprehensive survey and researched UiPath Platform versus Automation Anywhere versus Blue Prism. We had conversations with all three suppliers where we invited our Vice President of our domain and our Head of Department, myself, and we had meetings with all three of them where they presented about their product, their pricing, all the other things, the general functionalities, their clients, etc. 

The thing that sold us most on UiPath Platform was probably their client stories, the other users who had adopted UiPath, and how easy it was to deploy automations and how quick it was. 

We knew from the product point of view that Blue Prism was more sturdy in terms of automations, and Automation Anywhere was more bug-free. The license was a little bit cheaper than UiPath Platform for Automation Anywhere. We were sold primarily with UiPath Platform because of the other client stories and we found some similarities between our product and the client's product. We found a lot of similarities in the way the operations were running between our company and their companies. We thought it could be a good learning or it could be an easy transition to onboard this kind of a tool into our company after it had already had some success in their companies.

We do save with the UiPath Platform. We are still in the process of getting back the ROI of what we invested in developing. I would still say that in a matter of two to three years, or even less than that, probably, we would be there. We have seen positive results, and that is the reason we are also interested in scaling it up year upon year.

We are using the UiPath Platform for our own organization at the moment, and it does save a lot of time. A significant amount of money goes into the development process as well because we are partnering with an external consultancy, and they charge per hour to develop. Some amount of money or budget goes into the development process. For us, ROI calculations are based on the savings that the automation provides and how long it takes for us to, after still paying the license, maintain the automation, and how much time it takes for us to get back the budget which we put into the development effort. Once all that is done, it goes into further savings. Some of the processes have already started yielding the savings, but some of them are yet to yield the benefits, and that probably will be done in the next 6 to 12 months or even in the future with the UiPath Platform.

At the moment, the licensing cost of the UiPath Platform is still acceptable in terms of it does not feel too much. We are able to get the ROI because the development effort is also less. The license cost is probably a bit higher, but the amount of time that goes into development is also less. When we go into the development of an automation with the UiPath Platform, all we care about is deploying it as soon as possible because we also want to give the client, our stakeholders, some quick wins, especially given that the project is in the beginner phase. Quick wins go a long way to getting some people behind us in growing the project, growing the initiative. 

From a licensing cost point of view, it is manageable. As we grow more and more, and we need to buy more licenses, I think the cost might grow in a very high pace. We need to look for efficient utilization of each bot's timing, because the bots can work 24/7. It is about optimizing the utilization of each bot. That is going to be a very useful conversation. My overall thoughts regarding the licensing cost of UiPath Platform is that it is a bit more expensive solution compared to others.

On a scale of 1 to 10, maybe 7 to 8 is my assessment of the ease of building automations using the UiPath Platform.

We maintain the UiPath Platform in the cloud. We are a cloud-based company. We prefer doing everything cloud instead of on-premises.

We have Microsoft Azure as our cloud provider for the UiPath Platform.

It is private when it comes to the type of cloud for the UiPath Platform.

Until now, we have not used the solution's AI functionality in our automation program with the UiPath Platform, but now we are thinking of exploring the AI capabilities as well.

That is one of the reasons we chose the UiPath Platform, because certain processes that were there at the company have been very manual and time-consuming and even error-prone. We wanted to reduce the errors, mainly because in finance, there is so much compliance. In order to do all that, improving the compliance also saves us a lot of additional costs sometimes, because in finance ,there are penalties for breaching compliance. Helping doing these automations with the UiPath Platform also improves the compliance, it helps improve the speed of completing the process. Those are obvious advantages of an automation tool. It does help speed up the digital transformation initiative for us.

That is why we went with the objective of end-to-end process automation with the UiPath Platform because previously we had certain departments where there were employees who were switching quite a lot, leaving the company or so and the onboarding process was not very comprehensive, or it was done in a very urgent manner. In such cases, some processes fall through the roof, and no one is maintaining them correctly. We wanted to get rid of the resources in such departments, especially and completely end-to-end automate it using bots with the UiPath Platform. When we do that, we have successfully been able to deploy two or three such processes where we now do not need a human in the loop at all. That means also that the process gets done in an automated way without any errors. We also have some report automations which we did with UiPath Platform, and they get done now in one-hundredth of the time that it used to be done before and without any errors. There are certain cases where there would be errors, but we have to code accordingly for edge case scenarios, outliers. For such outliers, we needed to code them into the automation, but at least we are able to handle the errors, which is a good thing.

The projects are still in a very initial phase. It has been two years, but we are still working with the same number of licenses and bots that we bought two years ago. We are doing a very few number of automations at the moment. We are looking to ramp it up in 2026 at least. At the moment, it is quite spread out, and the whole process of getting stakeholders to buy in, spreading the awareness about automation and UiPath Platform. It is still in a very early stage, which is why exactly how much employee effort is being saved is still a far-fetched idea at the moment.

I would give the UiPath Platform an 8 at the moment as an overall rating.

My main use case for UiPath Platform is agentic testing.

A specific example of how I use UiPath Platform for IT testing is that we are using it for ERP transformation such as SAP and Oracle.

Regarding my main use cases, I believe ERP transformation is the primary one.

In my experience, the best features UiPath Platform offers are its low-code, no-code features, Agentic Builder, and AI capabilities.

Out of those features, I find they all play an equal role in my work.

UiPath Platform has positively impacted my organization because it really helps us accelerate our client problems and solve them quickly, so the overall experience is really good.

For a specific example of how UiPath Platform helped us accelerate problem-solving, we were able to shift-left the entire testing and accelerate the speed of development by 30%, and the defect leakage in the subsequent testing life cycle was significantly reduced.

I think UiPath Platform needs to solve real problems that everybody is facing, such as orchestration of agents, building trust and governance around that, and how tokenization can be optimized for the customer, as these are some of the key challenges that a platform like UiPath Platform should try to solve.

I would add that probably on the AI features, it would be good to have more advanced, more optimized, and more efficient ways of thinking about these features and solving the real problems that customers are facing.

Regarding UiPath Platform's AI capabilities, I think its governance and security are good, but it needs to understand what customers are asking and make it more intuitive for their needs.

I feel the pricing, setup cost, and licensing can be a little confusing for the clients, and there is work that can be done around that.

I have been using UiPath Platform for the last six years.

UiPath Platform is stable.

UiPath Platform's scalability is pretty good.

UiPath Platform's customer support is good.

We have seen a return on investment; with the acceleration across the testing life cycle, we were able to reduce costs by around 35%.

Before choosing UiPath Platform, I evaluated other options, specifically Tricentis Tosca.

My teams and I have used UiPath Academy courses, and the biggest benefits I have seen are that talent enablement through the academy was really helpful, and it has sped up workforce enablement in learning about the tool and delivering high output quality to the clients, which is very beneficial.

I think being part of UiPath's user community provides value because you learn from others, and while you are learning, you are also serving the community by sharing your ideas.

We do use Agentic Automation, and our goal is to solve the problems that everybody is facing at this point, which includes bringing AI into their whole ecosystem and figuring out how automation can enable that faster and quicker.

We are using Agentic Automation for testing to help address these challenges.

By leveraging Agentic Automation, we have been able to see a speed up in test case creation.

In a specific workflow, I am using coding agents, specifically Autopilot, to build or troubleshoot automations using UiPath Platform.

The advice I would give to others looking into using UiPath Platform is to understand how to use the system first before advising it to other customers and clients, as that way they know the real potential of the tool. I rated this review an eight out of ten.

My main use case for UiPath Platform is process improvement. A quick specific example of how I use UiPath Platform for process improvement is through policy checking. Policy checking is the primary use case I have for UiPath Platform.

In my experience, the best features that UiPath Platform offers include the amount of tools it provides, as well as its scalability and usability. When I mention the amount of tools, the orchestration capabilities probably stand out the most for me, particularly being able to use Maestro and case management, and scalability and usability have made a significant difference for my team. One of the main benefits of UiPath Platform has been giving us the ability to give users more time back by automating their workflows, allowing our users to focus on tasks that really matter.

Regarding ways UiPath Platform can be improved, I do not have anything that comes to mind offhand. So far, everything has been an excellent experience with the platform overall, and UiPath Platform continues to provide continuous improvements, giving users everything they need to do their work, get the automations done, and provide value to our customer base.

I have been using UiPath Platform for six years.

UiPath Platform is stable.

The scalability of UiPath Platform is very good by utilizing the cloud.

Customer support has been very good. On a scale of 1 to 10, I would rate customer support a 10.

We did not use a different solution prior to this.

UiPath Platform has reduced human error and freed up employee time, allowing our business users more time to focus on the work that truly needs their attention and makes a real difference. Since implementing UiPath Platform, we are saving thousands of hours per year for our users overall.

Regarding UiPath Platform's AI capabilities, I think it has done a great job with governance and security, providing a good amount of options to set up the necessary trust in what UiPath Platform is doing. In terms of UiPath Platform's AI capabilities regarding accuracy and reliability of output, I believe the accuracy is performed pretty well, though the challenge lies in the input provided to the AI—the input, context, and guardrails matter significantly; following best practices influences the output greatly, and while the accuracy is great, it can decline if the guidelines are not followed.

We do use UiPath Academy, which helps my team build their knowledge and skill set, making them stronger developers and improving the automation workflows we have out there, including our agents and Maestro. UiPath Platform's user community has been instrumental in providing additional knowledge and sharing insights with other UiPath Platform users, benefiting both me and my team significantly. We do use agentic automation.

My main use cases for UiPath Platform are RPA.

The features of UiPath Platform that I like the most are automation and the robot. These features benefit my organization by allowing us to automate every human in some department entering in some governmental website, impersonating our colleague.

I believe UiPath Platform can be improved by lowering the Platform Units cost.

I think more plugins should be included in the next release.

I would like to see plugins such as Git plugins to integrate or bring your own model.

I have been using UiPath Platform for eight years.

What worked well was that the robot performed well, but the challenge was to optimize so many processes on one robot or manage the number of unattended lessons that you have.

Before adopting UiPath Platform, I was using another solution called Agentic from Azure Foundry.

The cost led me to consider a change.

I would describe my experience with deploying UiPath Platform as easy.

What makes it easy is that you can install it similar to a Windows install with next, next, next, and you have the orchestration done. If you use the cloud, you only need to install a robot on-premise or you can use it on serverless.

It was a long time ago when I considered other solutions such as Automation Anywhere or Blue Prism, but they are very, very old.

I use Agentic AI a little bit, mainly the self-healing agent.

I do not use that kind of Agentic AI to extract data points.

I only use the self-healing agent.

I currently do not use UiPath Platform's Agentic Automation capabilities.

We do not use Agentic Automation, so I haven't achieved any outcomes by leveraging it.

My overall experience using UiPath Platform's Agentic Automation capabilities is that it's very expensive.

My team has used the vendor's UiPath Academy courses.

The biggest benefit I have seen from UiPath Academy is the fast learning of the platform.

This fast learning is evident because I have some colleagues who are so-called citizen developers, and after running through the platform, they can now automate their processes.

I think the value I gained from UiPath Platform's user community is evident in the forum.

I used the community page a long time ago, but now the AI solves everything.

My experience with the community page was like Stack Overflow for UiPath Platform.

When comparing these options, what stood out to me positively was the people. As a Romanian company, they came to us, made a small pilot with the platform, and solved our problem. Next was how easy it is to use UiPath Platform to automate something.

I rate UiPath Platform overall as a six or seven on a scale from one to ten.

If organizations want to impersonate some colleagues, I recommend using UiPath Platform.