UiPath Platform Reviews

My main use case for UiPath Platform is to automate SAP processes and to do Excel automations with VBA and Python.

In my day-to-day work, those automations look like many processes I do, such as generating invoices for the merchants and invoices for the logistic team.

I don't have anything else to add about my main use case or any other types of automations I've built with UiPath Platform.

The best features UiPath Platform offers include the very easy-to-use UiPath Studio because I can use blocks to make the connection from point A to point B.

The block style interface is helpful for my work because, compared to other tools I've tried, such as Power Platform, UiPath Platform is easier to use as it has many integrations, and I appreciate the UI style and the learning development courses the organization provides to users.

All features are enjoyable to me, and the main feature I use is the Excel integration, which allows me to start the software on my cell phone and run it on VBA which fixes my sheet.

UiPath Platform has positively impacted my organization because the time saved is the main characteristic for me. I take two or three hours to do an automation in VBA only, but with UiPath Platform, I can do this remotely and it's faster than manual input.

I save about two to three hours per day overall due to using UiPath Platform.

I don't find any features or aspects challenging or wish were different; the platform actually gives me all the support and I can use all features easily.

At the moment, I don't wish for anything else regarding needed improvements from UiPath Platform.

I have been using UiPath Platform for about five years.

UiPath Platform is stable for me.

UiPath Platform's scalability works well because it has been able to grow with my needs, but my use is very small at the moment.

I never needed customer support for UiPath Platform.

Positive

I don't have any previous experience using a different solution before UiPath Platform.

My main metric for return on investment using UiPath Platform is time saved; I saved about three to four hours per day with the automations.

Before choosing UiPath Platform, I didn't evaluate other options because I used just UiPath Platform since it helped me with my demand.

My advice to others looking into using UiPath Platform is to study the UiPath Platform to use it in the correct way.

I don't have a business relationship with UiPath other than being a customer; I use it for personal use, but I can also do work.

I don't have any additional thoughts about UiPath Platform before we wrap up. I find it useful.

I don't use any other tech products.

I don't think there is anything that needs to change regarding how I found this interview.

On a scale of one to ten, I rate UiPath Platform a nine.

My use case with UiPath Platform depends on the customer, as I am an expert architect. I build applications, build projects, help customers provide business solutions, ask questions, answer questions, and resolve issues.

The best features in UiPath Platform are the Agentic Robots, which provide a kind of intelligence. 

UiPath Platform offers excellent support and training. They provide free training, unlike Blue Prism. I worked with Blue Prism for three years, and you have to pay for training and certificates there. 

The support is good, and the price is the same as Blue Prism. For me, it is the best number one in the world for bots.

Agentic Automation is a new technology that they built this year. Previously, with the UiPath Platform, we had a robot that we asked to do business actions, but with Agentic, the robot can think. The robot performs actions, and Agentic can make decisions if we program it to make decisions. The customer doesn't do anything. It's a revolution in AI.

My clients have replaced personnel and saved a significant amount of money. For example, I have customers who had 11 people to work, and after one year of using the UiPath Platform, they saved ten people.

We use Communication Mining features in real time for small businesses and critical businesses. We use robots to do actions in real time with supervision through Elasticsearch and Kibana to show what happened in real time. With UiPath Platform Communication Mining, we can automate actions or responses according to the type of content in the message. We can connect to an Outlook and Gmail address.

With Agentic, it can think and provide personalized answers. It's very easy to build automations with UiPath Platform for someone who doesn't have technical skills because they have UiPath for developers and UiPath for business. For teams that don't have enough knowledge in IT, building simple processes is possible. For complex processes, more IT knowledge is needed.

The UiPath user community is extensive and informative. The majority of my clients are big companies. Most businesses share architecture and need strong architecture because the cost isn't high if you choose a strong architecture. They use UiPath Academy to learn and get certificates because there are many products and options in the application.

There has been a 90% reduction in human error. For UiPath Platform, you have three components: UiPath Studio, the robot, and the orchestrator. For annual updates, the orchestrator takes one day, while the robot and Studio each take one hour.

The area that has room for improvement in UiPath Platform is the price. 

I have been using UiPath Platform for around ten years.

For stability, the orchestrator rates at ten out of ten. It is very stable. Studio rates at a nine out fo ten, and robots rate at eight out fo ten since they work only with Microsoft.

The solution is scalable. If you want to add machines, it's very easy. However, you have to do the architecture with a professional, not just with a developer.

The vendor support is very good, and with all my customers, we have premium support. It rates a ten out of ten.

Positive

UiPath Platform is better than Blue Prism. Blue Prism's training isn't free. You have to pay to get information, and they don't have cloud. They built their cloud two or three years before, so they are behind.

The ease of the deployment depends on whether you want to know about developers or architecture. For architecture, I am alone for all customers. I administer the platform, install the production, and perform all tasks related to production. For developers, it depends on the customer. I have customers who have ten, 20, or even 50 developers.

The solution requires maintenance. You need the big update in a year, and depending on the customer, two or three updates in a year, with one update every three months, but you have to update once a year.

I can estimate that all my customers see about a 40% return on investment. This saves about 40% of time. It depends on the process; some processes save all the time, while others save significant time.

In the beginning, when I built the application, we didn't talk about licenses. We buy licenses, but after one year, we try to mutualize and share licenses with different customers to minimize the number of licenses and to minimize the cost of the application.

I rate UiPath Platform ten out of ten.

I have used UiPath for very few projects. My go-to tool when it comes to automation is Power Automate. The reason for that is that I work in the Microsoft 365 environment, so Power Automate is better connected than UiPath.

With UiPath, I helped some organizations in my company automate tasks like data entry into systems such as SAP. 

I like UiPath. I enjoy working on UiPath. It has a lot of different features to control, especially related to desktop flows. I helped some organizations in my company automate tasks like data entry into systems such as SAP. They had Excel files, and all that data needed to be input on standard screens in SAP. It was taking a fair amount of time to do it by hand. We created a flow that transfers all that data, interacting with the screens in SAP, and uploads that information where another alternative, like an API or mass upload tool, was not available.

It is pretty easy to build automation in UiPath. We could easily implement end-to-end automation. I was consulting a group within my company. I was helping them build the flow. For them, it was a game changer because they would have spent several man-hours trying to transfer all that data into SAP, creating all those SAP items. After that, they were not only able to complete the task at hand; they were also able to replicate and create more automations on their own because they knew how UiPath works. They learned a little bit more and were able to continue to expand the other processes they had.

We were able to realize its benefits quickly. It took us a couple of weeks to finalize the flow, but once it was built, we were able to start seeing the benefits. It definitely saved time.

I like the way that I can reference specific objects on the screen, like a specific text box, and add a value to it. The capability that UiPath has to recognize elements on the screen is what I found most useful at that time.

UiPath has a lot of courses for easy learning. There were several courses that I offered to the organization I was helping. I myself went through several online resources that UiPath offers to figure out things.

UiPath should be less sensitive to changes in the existing UI of the system we are trying to manipulate. If it was more intelligent in adapting to changes in the user interface and the tools we are trying to manipulate, it would be beneficial. If the UI changes or a label is changed, sometimes the whole flow breaks. Identifying where the flow breaks requires going into edit mode and making modifications. It might be quite extensive work with the new, updated UI.

I have been using UiPath here and there for at least two years. It is a part of the solutions that my company offers, but I have not used UiPath as much as Power Automate.

It performs well. I do not see any issues there.

I use Power Automate on a daily basis. 

It was easy. It took us about a few weeks for ideation, selecting UiPath as a tool, getting everything set up, building the flow, and testing.

In terms of maintenance, users continually review and upgrade their flows. They can reuse the existing flows to create new ones.

I am not familiar with the pricing. I worked for an organization where the UiPath was available, so I do not know what the pricing is.

It was through an internal community that I connected with the organization for which I did the automation, and that is a great advantage. They were looking for people to help create automation. I was curious about UiPath, and I wanted to learn. I raised my hand to build that for them. An external community or a learning community is something that has proven its value by creating synergies between people who do not know and people who already know a little bit, allowing them to get together and grow.

In my opinion, RPA solutions are alternatives to digital transformation. Digital transformation is a big project. When you do not have access to those big budgets or the structure to get into new capabilities on an existing system or implement a future system, that is when you go to RPA to supplement the digital transformation. If the use case is not eligible for the big capital investment or the big project investment, you go through the route of RPA.

I would rate UiPath a nine out of ten.

My main use cases for UiPath Platform include bot automation, Agentic agents, and AI, with specific use cases that are healthcare-centric, while also leveraging technologies that the platform brings, such as RPA bots and agent orchestration.

Implementing these features from UiPath Platform has benefited my organization as we reduced DSO and improved clinical effectiveness and timeliness, leading to improved employee efficiency and accuracy.

The feature of UiPath Platform that I appreciate the most is the orchestration. 

UiPath Platform can be improved by being able to leverage what we have, and from an AI capability perspective, having a chat or voice capability on the platform would be beneficial. With Maestro and the concept of being able to orchestrate across other solutions is phenomenal and great, but I would also appreciate being able to just stick with one solution.

I have been using UiPath Platform for six years.

I have not experienced any downtime or performance issues.

UiPath Platform scales with the growing needs of our organization extremely efficiently.

I evaluate my customer service and technical support as top-notch. On a scale of one to ten, I rate my customer service/technical support as a ten. 

They have been highly responsive. In every cab meeting or conversation with senior leadership at UiPath, they have made things happen, and my account executive and solutions executive have also made things happen. I cannot say enough about how great the team that supports us is.

Positive

Before selecting UiPath Platform, we looked at some other vendors, and I have a background beyond the current relationship, as I have used UiPath Platform in other companies, which helped accelerate our decision-making.

My experience with deploying UiPath Platform is very positive.

We are seeing a return on investment with UiPath Platform.

My experience with the pricing, setup cost, and licensing of UiPath Platform is positive.

Prior to adopting UiPath Platform, we were considering other solutions, including purpose-built solutions from companies such as Tenor and also Blue Prism and OpenAI's ChatGPT.

My advice to another organization that's considering UiPath Platform is to understand your journey and what you're trying to accomplish. UiPath Platform can do it, and I don't have any concerns or questions around the technology or the capability or the organization to support. Another customer would need to be prepared and understand what they are doing and why. 

I rate UiPath Platform ten out of ten.

We use UiPath Platform for automation. We implemented automation across departments with this solution. We use robots to automate a process. 

We handle both attended and unattended automation with UiPath Platform. We do not use any AI integration features in UiPath Platform.

UiPath Platform is easy to use, and the user interaction is good.

UiPath Platform allows for code-free use, but I mostly write code.

The support process of UiPath Platform can be improved. When we get stuck somewhere and need help from UiPath people, it takes considerable time to receive assistance.

I have worked with UiPath Platform for around two years.

I have not experienced any stability issues with UiPath Platform.

The scalability of UiPath Platform is good. We deployed the automation in departments, which helped us save resources, money, and improve quality.

The support needs improvement. 

I also worked with Blue Prism. When comparing UiPath Platform to Blue Prism, the main difference is the user-friendly aspect. UiPath Platform is easier to use.

UiPath Platform helps save time, increase performance, and decrease human errors. While quality is not always accurate, time and money savings are significant.

UiPath Platform is a cost-effective tool.

In terms of the learning curve, it was initially difficult but became manageable once we learned the tool and started working with it. It takes some time and effort in the beginning, and then you get the results. It saves a lot of time and also reduces costs.

I would rate UiPath Platform an eight out of ten.

I have hundreds of use cases for UiPath. Mainly, it's used for AP and AR automation, outboarding, HR, and for vendors and customers. 

It's helped us reduce manual work for our employees and customers.

Having expertise in IPaaS has allowed us to create a lot of automation for our clients that they normally couldn't automate. It's a profitable solution in that sense. Also, it automates many steps that normally would require a lot of FTEs to do that work. You can ensure it's being done on time without any human errors.

The UI automation is excellent. Being able to automate clicks on desktop applications and browsers is very helpful. A lot of the other tools are very good at automating online system processes and similar things. However, when it comes to desktop UI automation, they are by far the leader.

They're just starting to add a lot of AI functionality, so there's definitely room for improvements in leveraging the latest AI technologies - like GPT, et cetera.

I've used the solution for about eight years. 

The solution is very stable. I'd rate its reliability nine out of ten.

It's extremely scalable. I'd rate scalability ten out of ten. 

Most of our technical responses are related to third-party websites changing their designs. You have to deal with those changes. The modern selectors are smarter and can adapt to change. However, if the developer changes a lot of things in the background. 

UiPath support is quite good. Sometimes they take a bit to get back to us, however, most of the time, they are pretty responsive. 

They do have a higher tier of service that costs more, and they are quite excellent. 

Positive

I use both UiPath and Power Automate. We used to use a tool called Win Automation. We switched from then due to the fact that they were prone to failure and did not have enough tools to meet expectations. They have since been acquired by Microsoft, and Microsoft Power Automate is based on that.

I'd rate the initial setup eight out of ten. It's pretty easy to implement. 

We use Azure Virtual Machines to deploy the robots and usually use a lot of the Azure services in conjunction with the robots. The cloud is on UiPath's automation cloud. That's where we have our servers - to manage the robust deployed data on multiple virtual machines.

In terms of maintenance, there are always releases and updates, and then you can usually design your own robots to watch over the other robots, which is really interesting. You have the flexibility to make your own monitoring; if it sees something wrong, you can enter a ticket and then dispatch it to the support team to respond to it. 

My whole developer team is involved in maintenance; however, I have specific support team members. There's 28 developers and seven support team members in that group.

We witnessed an ROI fairly quickly. For the cost of one developer license, you can produce a lot of automation. The robot license is a 24/7 one-year license. If you can run bots 24 hours nonstop on it when you can run many different processes, each process can save hours, hundreds of hours of time for employees. There's also a lot of savings from your customer side on being able to service things quicker as well. That you can't fully quantify; however, you find you can offer better customer service in terms of speed of transaction, et cetera. Even if you spend $10,000 to $15,000 on a robot license, you quickly recover your costs. 

The pricing is very competitive. There are some parts of the solution that are considered consumable, and as you consume more, you increase the cost. However, that's similar to other products out there. There might be extra costs for AI units, robot units, and data services. That said, what they give you out of the box for every license is usually sufficient for most enterprises.

I'm a customer, reseller, and partner.

I'd rate UiPath ten out of ten. 

I would advise new users that the biggest part is to always sync in reusable components. That will drive your ROI much quicker. If you can reuse pieces or design them in a way that they're reusable, then you can use them across multiple processes instead of redoing the work over and over. Thinking modular from the beginning is going to go a long way.

I use this solution for automating customer processes. I have been working with this for almost seven years and am responsible for automating various business processes across different industries such as finance, telecommunications, and airlines. I have experience working with numerous sectors and do not use it for personal reasons.

Document Understanding allows me to track information not only from structured documents but also from unstructured documents through artificial intelligence and machine learning techniques. These are excellent tools. Additionally, the process understanding enables me to track and manage document processing effectively. Ease of building automation includes utilizing tools to record the process and generate the initial process design document.

I have just generated the default pilot. I believe another option for the tool could be voice interaction. For example, similar to using assistants like Alexa, it would be beneficial to integrate voice commands with the UI to create an Excel spreadsheet and populate a data table.

I have been using the solution for seven years.

I have experienced stability issues.

I have experienced scalability issues.

I would rate customer service a ten out of ten.

Positive

The number of solutions we select depends on client needs. My company uses various software platforms without preference, and it depends on client requirements and objectives.

The initial setup is efficient if all infrastructure requirements are met, faster than Azure's requirement. It could take about an hour.

We have our checklist that describes every document. We ensure everything is checked. We are a consulting company, and we have expertise in this field.

If you lose higher Wi-Fi parameters, it saves additional time. The license cost is slightly higher compared to other providers, yet the benefits are justifiable.

The developers are very client-focused, always looking for feedback and adding additional value in every version. I was one of the first UiPath MDPs, and it enables a lot of learning opportunities. If you're keen on learning, you can benefit greatly.

UiPath is accessible with various language options, breaking down communication barriers. Many developers benefit from this, especially since it's free. Fatigue can lead to errors, but automation helps reduce such issues, particularly in financial processes. In terms of digital transformation, UiPath accelerates the process and reduces costs. 

Overall, I believe UiPath is the best tool available. I rate the overall solution ten out of ten.

I have used it mainly for document understanding and UI interactions. When invoices are being generated, my bot categorizes those invoices, extracts the information from them, updates it in the database, and stores them. 

Another use case was the validation of user identity in India. We have government identity numbers and cards in India, so my bot extracts information from those cards while onboarding people onto our HRMS platform. It extracts those details, puts them into the database, validates them, and reflects them back onto the front end.

Our team has been working primarily on AI integration and moving from RPA towards IPA. It has been helping us build a robust system where, instead of just basic logic, we started using AI implementations that can make decisions for our bots and proceed further. 

We have developed a process automation system for calculating churn risk. This system is part of our internal product. Whenever we receive support tickets from our clients, we track these tickets to analyze the sentiment behind them. Our goal is to understand what clients are trying to convey and the tone they use in their communications. We conduct sentiment analysis on these tickets to determine whether clients are having a positive or negative experience with us. Based on this analysis, we create a churn risk algorithm to assess whether a client is at risk of leaving us or if they are satisfied with our services. This entire process continuously accumulates sentiment analysis data from the client tickets. If the algorithm indicates potential churn risk, the information is passed on to our support team, allowing them to effectively communicate with and assist the client.

Orchestrator helped us streamline processes. It helps us set up different types of triggers and manage our processes much more easily while also providing source control. UiPath Platform is also super versatile. We can automate pretty much anything we want with it. There are very limited restrictions in UiPath, whereas Power Automate is primarily focused on the Microsoft environment, which restricts our ability to explore beyond that. UiPath allows us to work with various other applications quite easily and effectively.

UiPath Platform is super convenient to work with. Considering it with other automation tools, it is the easiest to work with and most versatile. You can perform all types of automation by using the UiPath Platform.

Reducing the price of the unattended licenses would be very helpful. Other than that, everything is already quite perfect. It would also be beneficial if the demos and new features they introduce were made more accessible to everyone, perhaps in an open-source format, rather than requiring registration and sign-up.

Recently, we worked with the checkout clipboard feature introduced by UiPath. This feature allows users to manually copy data from Excel and paste it onto another application, as it is directly mapped. However, I wish there were activities available in the actual UI part of Studio that we could use for integration. Currently, this feature is only available for manual usage. It would be great if they could develop additional features to enhance the process development experience.

I have been using the solution for about three years.

We have not had any issues with stability.

For scalability, it is quite capable. We developed a process where we framed it to be as scalable as possible. As we bring in new clients, it works quite easily for us to scale it. We started off with 10 but were able to add up to hundreds of different clients. It is quite scalable, and depending on the automation done by the developer, it should be very easy to accomplish.

I faced some issues when I was integrating Python with the UiPath Platform, and the support team was quite fast with their replies. I was able to solve that issue in less than a day. They came in handy when required.

Positive

It's quite straightforward. As long as we follow the basic instructions provided by UiPath, it's pretty easy to get it set up.

I had training for a couple of weeks, but even during that time, for installation, we did not have anyone explain the process. We were provided with the link and had to install the UiPath Platform tools. It was not hard for us to navigate through the site and get it set up.

Our company has automated many processes with the license we already have. We are able to get a return on our ROI. Since I am currently working at a startup, they cannot splurge money on licenses. Sometimes it is difficult for our developers to plan and coordinate flows to schedule in a way that would not interfere with other bots' execution. Other than that, it is totally fine and very convenient to work with.

One of the main advantages of the UiPath Platform is its versatility; you can perform virtually any type of automation without limitations. I find it particularly convenient for UI automation because the selectors we use for UI elements work very effectively. I haven’t encountered significant difficulties when working with UI automation in this tool.

In contrast, when I’ve tried using other tools like Power Automate or AutomationEdge, I faced challenges. These tools can make it harder to create dynamic UI interactions, especially since websites are frequently updated. As these sites change regularly, the selectors we configure may not function as consistently as before.

As developers, we strive to create dynamic selectors, but this can sometimes prevent us from delivering the most optimized and effective solutions. Overall, UiPath performs significantly better in this regard compared to tools like Power Automate and AutomationEdge.

People with basic technical knowledge and some experience watching a few YouTube videos can gain an understanding of how UiPath works and how to automate tasks easily. UiPath also has another studio called Studio X, which is a simplified version of UiPath Studio. This makes automation accessible to anyone, not just those with extensive technical skills. So, if some people aren't very technically inclined, they can use UiPath Studio X, which is more user-friendly and makes automation easier.

Since I have worked with it very consistently, it is a very easy tool to work with, and they have many options available. Recently, I heard that people are moving towards Automation Anywhere since the licensing costs are much lower than the UiPath Platform and other automation tools. The drawback I found with Automation Anywhere is that we do not have access to the premium version demo. The demo that we have access to is for the community version, and it is super restricted. Based on my knowledge, I would suggest the UiPath Platform as the best automation tool for any company to start with.

I would rate UiPath Platform a nine out of ten.