UiPath Platform Reviews

My main use case for UiPath Platform is automating the unautomatable, typically around areas where we have very complex automations that are more complex, yet they are highly repetitive with a very detailed set of rules. We are trying to save human time and put our team to work at the top of their ability versus doing just regular transactions.

A quick, specific example of one of these complex automations I have tackled with UiPath Platform would be when we are trying to take a new contract from a customer and apply all of the details to our systems, as every contract is different and there are no two alike.

The best feature UiPath Platform offers is scalability, as I really appreciate the ability to take the same automation and run it one time or 500 times all together at once, especially if you put some planning ahead of time together and use the tool to its fullest ability. Scalability is definitely something that is high on my list.

The scalability of UiPath Platform helps my team and organization in practice because at certain times of the year we have lower volumes and at other times of the year we have higher volumes. Based on that volume input, we have the ability to be flexible, take our licenses and focus them all on one given automation or spread it across and load balance.

UiPath Platform has impacted my organization positively by saving man-hours and increasing throughput, along with the ability and span of control with which we are able to be effective.

UiPath Platform can be improved, as I am at a disadvantage because I do not have all the newest features available to me. What would help me is if my organization had multiple tenants so the various groups that use the product could manage their features and functionality availability independently of the entire group. That is the main thing for me regarding needed improvements.

I have been using UiPath Platform for about six years.

UiPath Platform is stable.

In terms of scalability, as I mentioned earlier, I feel it is very scalable.

I do not have to deal with customer support, but so far what I have heard is that it is great.

I previously used a different solution and switched because I was told we had to switch.

I have not seen a return on investment, nor can I share relevant metrics. I do not have any specific outcomes or metrics, such as approximate hours saved, increased throughput percentages, or anything measurable at my fingertips right now. However, it pays for the platform.

My experience with pricing, setup cost, and licensing is that it is still in negotiation, and that is a decision I do not get to make.

I did not evaluate other options before choosing UiPath Platform.

My advice to others looking into using UiPath Platform is to try to push it outside of the box as the product can do far more than you expect it to do.

I think it is great to be part of UiPath Platform's user community, as you can share information with others and collaborate to see how they are using the product and tools.

My teams have not used the vendor's UiPath Academy courses, so I cannot provide examples of benefits gained from them.

I do not use agentic automation.

My overall review rating for UiPath Platform is nine out of ten.

Private Cloud

As a developer, my main use case for UiPath Platform is to develop automations.

A specific example of how I use UiPath Platform as a developer is that we have automated many invoice processing automations that have utilized over 10,000 invoices.

Automating invoice processing had much higher accuracy than when it was manually inputted, and it freed up over two full-time employees.

UiPath Platform's best features are the ease of use and its resilience.

UiPath Platform has positively impacted my organization because it has freed up many pain points that are critical. The pain points addressed include quite a few applications and usages where there were not enough employees to handle the process, so they were getting overwhelmed with work.

With automation, they were able to move from manual entry into decision making.

UiPath Platform could be improved by making it simpler to navigate, as some things are tied into multiple menus.

I wish there were filters within queues to help improve its functionality. UiPath Platform needs more of an ability to filter down data when it comes to queue items or transactions.

I have been using UiPath Platform for five years.

UiPath Platform is stable.

If the process is designed correctly, it scales well.

Customer support is really great, and getting tickets in is quite easy with very prompt responses.

I did not previously use a different solution.

I have seen a return on investment through time savings, specifically around 10,000 hours and employee savings.

My experience with pricing, setup cost, and licensing is that it is somewhat vague, but it is easier to get through now with a program manager.

Before choosing UiPath Platform, I did not evaluate other options.

UiPath Platform's accuracy and reliability of output is quite high, and I have not had many issues with the accuracy.

UiPath community forums are quite helpful for getting quick answers.

We do not use agentic automation. We do not use UiPath Communications Mining.

UiPath Platform needs more of an ability to filter down data when it comes to queue items or transactions.

The solution has reduced human error and freed up employee time, opening up a lot of time that was previously wasted with fixing human errors, which are now done through automation review.

My advice for others looking into using UiPath Platform is to get buy-in from the top, make sure to fully capture the process, and always look for improvement.

I gave this review a rating of 10.

Private Cloud

Other

My main use case for UiPath Platform involves insurance use cases, specifically claims automation.

A specific example of how I use UiPath Platform for claims automation is to automate the manual data entry for the First Notices of Losses and also for digital workers to manage the claims queues and triage.

The best features UiPath Platform offers include Process Mining, which helps me mine for inefficiencies across the enterprise, the creation of digital workers, monitoring of digital workers, and a testing suite to test along the operations.

Process Mining has helped me find inefficiencies by addressing compliance challenges across the underwriting process from L1 to L3. UiPath Platform really helped me understand across the event logs where the handoffs were happening and where the handoffs were not happening across time, and where the rules were not being followed from a compliance perspective.

The positive impact that UiPath Platform has had on my organization includes improved customer engagement, automation savings, and a reduction in inefficiencies.

I believe UiPath Platform should serve a single purpose, helping customers orchestrate decisions, instead of being everything to everyone. It should pick one focus area and work around it.

I have been using UiPath Platform for the last eight years.

UiPath Platform is stable.

UiPath Platform's scalability is pretty good in terms of agents, both horizontally and vertically.

The customer support provided by UiPath Platform is excellent.

Previously, we had a document management solution, but we switched because we did not have an agentic AI.

My company has a business relationship with this vendor as an implementation partner.

I have seen a return on investment, but those metrics are confidential.

My experience with pricing, setup cost, and licensing is fantastic.

Before choosing UiPath Platform, I evaluated other options including Microsoft Power Platforms, and we chose UiPath Platform for its consistency.

I would advise others looking into using UiPath Platform that it is a strong platform for agentic automation for anybody trying to improve decision making, productivity, and efficiency, and I would encourage them to at least take a look at UiPath Platform.

Using UiPath Communications Mining, we are able to automate actions or responses according to the type of content in the message. For example, we have used it to communicate severity events to our customers during times of hurricanes and storms.

We do use Agentic Automation. The challenges we are looking to overcome include decisions made by agents and how to audit those decisions across humans.

For specific use cases, we are using Agentic Automation to help address challenges with submission to decision and claims intelligence.

The outcomes we have achieved by leveraging Agentic Automation include metrics related to headcounts, underwriting more new business, and improving underwriter efficiency.

UiPath Platform has reduced human error and freed up employee time, and this has improved a lot of productivity, allowing us to write more business.

Our vendors have used UiPath Academy courses, not us personally, because all our UiPath Platform work is being done by vendors.

I find that UiPath Platform's user community helps us solve complex problems and provides lessons learned from other implementations, making it a great place. I would rate this review as a nine overall.

My main use cases for UiPath Platform include looking at Robotic Process Automation to bring in robots and task automation for manually intensive activities. I am also actively exploring use cases where I can transform manual processes with RPA. Additionally, I am actively evaluating Maestro, the newer releases from UiPath, as a business orchestration platform.

The features of UiPath Platform that I appreciate the most include the RPA feature, which is performing very well these days. I still need to evaluate Maestro to see how effectively it can scale in the world of AI. Currently, the basic RPA capabilities are what I value most.

I have realized benefits from using UiPath, especially during one-time data migration activities where completing the work through scripts or human resources was taking considerable time and money. I utilized UiPath to move data from one system to another and correct the data. The project was completed within a few weeks compared to what could have taken possibly several months.

I believe UiPath could improve by addressing the need for so many Agentic AI applications and solutions available in the market. UiPath needs to take RPA to the next level and truly become a business orchestrator that works across multiple agents, wherever they are located. That is what I am hoping UiPath could become.

What would make this a perfect ten for me includes bringing UiPath forward in the AI age and truly becoming the layer on top of agents.

I have been using UiPath Platform for approximately five to seven years.

I have not personally used UiPath Platform's technical or customer support. However, what I hear from my team members is that it is good.

Before UiPath Platform, I did not use a different solution to address similar needs.

I was not involved in the deployment of UiPath Platform.

Before selecting UiPath Platform, I did evaluate other RPA solutions available in the market, but that evaluation occurred more than ten years ago, so I am not familiar with what was evaluated at that time.

I use Agentic AI, but not extensively within UiPath Platform. That is what I am exploring.

I do not currently use Agentic Automation capabilities within UiPath Platform, such as Agent Builder, orchestration, and testing. These are areas I am exploring.

I believe I have used UiPath Academy courses. While I personally have not, our team members have.

I do not know personally what the biggest benefit from taking those courses is.

I have thoughts about UiPath Platform's user community in terms of the value I gain by being part of it, but I am not aware of the user community, so it would be beneficial to learn more about that.

I would rate this review an eight out of ten.

My main use cases for UiPath Platform are mostly automation and document understanding, but we are moving towards Agentic once the tools become available, because we are in the public sector.

My use cases and the department processes we have automated with UiPath Agentic Automation cover pretty much every department internal to the bank.

The features of UiPath Platform that I like the most are the development environment, Studio, which I appreciate greatly, and the Orchestrator, the server tool itself is fantastic, and I am really impressed with the coding agents that I have seen.

Examples of how these features benefit my organization include significant time saved, and many things that are government mandated that we have been able to complete in an automated manner, so beyond time savings, just required things.

One way UiPath Platform can be improved is probably the only thing frustrating for me is how long it takes to get the tools into the government cloud sector, but that is hardly UiPath Platform's fault.

For the next release, I would really want to get my hands on IXP specifically for the government cloud, which I know is coming sometime in 2027 for us.

I have been using UiPath Platform for about seven years.

My teams and I have used UiPath Academy courses, and my whole team has participated.

The biggest benefits that I have seen from UiPath Academy include the ability to learn a tool and at least get a working knowledge of it quickly and cheaply.

I have not exposed myself too much to the outside user community of UiPath Platform; most of the contact we have for help is through our technical account manager.

Prior to adopting UiPath Platform, we really did not have any tools for automation.

My experience with deploying UiPath Platform has been that if we are talking about the whole environment, we started with an automation suite, which is a lot for us to handle and maintain, and we have since moved to the ACPS environment, which means the whole environment is now UiPath Platform, making it a lot easier for us to focus on value add for the customers.

The factors that led me to consider UiPath Platform include a clear need in the Fed for automation; we did an RFP with several vendors and landed on UiPath Platform several years ago.

Before selecting UiPath Platform, we did an RFP for some of UiPath Platform's competitors and UiPath Platform and chose UiPath Platform ultimately.

The advice I would give to other organizations considering UiPath Platform is to start small and learn as you go; start small with automation, learn from your mistakes, and continue to grow. I give this platform a rating of ten.

Private Cloud

Other

We are automating finance processes, and a specific example of how I use it day-to-day is through our automation efforts.

The finance processes we are automating include a use case called Forms and Materials Automation, which addressed a long-standing execution gap where there was inconsistent use of outdated or incorrect forms that were introduced for compliance risk and impacted the client experience. This release centralized and automated access to 169 forms, ensuring the advisors consistently used the most current approved materials, which helped reduce the manual effort, eliminate version risk, and improve the quality, consistency, and compliance of client communications.

Regarding my main use case, we are trying to use UiPath Platform for different capabilities including IXP, Maestro Orchestration, and Test Automation in the future.

The best features that UiPath Platform offers in my opinion are found in the use cases I have been heavily engaged with, which are pure RPA. However, I feel that UiPath is introducing many great features such as Maestro Orchestration and Cryptography, which will really help change the game, especially for my role as a consultant to be the bridge between IT and the business.

Cryptography and Maestro are features I have not used yet, but I have heard great things at the conference, and I am very excited to try them because Cryptography will definitely help streamline a lot of the intake and discovery effort to help design the solution and the use case faster and efficiently.

UiPath Platform has positively impacted my organization by shaping the enterprise and helping cut costs and risk associated with many different divisions across Vanguard, transforming the automation opportunities and reimagining manual processes with technologies to shape up and help the business deliver faster outcomes.

I do not recall any major gaps right now, but I do see that we have a long way to go in terms of enabling technologies that UiPath Platform is introducing, such as Test Cloud, coding agents, Maestro, and Cryptography in the company in the future.

I have been using UiPath Platform as a consultant for about one year.

I find UiPath Platform stable.

We have about 100 or more automations, so UiPath Platform is pretty scalable across the enterprise.

We do have federated teams and an IT enablement team, so we have good support, and we have good support with UiPath Platform as well.

We saved about $4.77 million in annual capacity value for one of the use cases called Trading Cost Basis, which strengthened the trading cost basis control environment by automating the detection and reporting of potential cost basis discrepancies, moving from manual transaction sampling to automated validation of in-scope transactions, enabling earlier issue identification, faster remediation, and reducing the operational risk.

I see a return on investment with UiPath Platform as a platform since requesting the software is an easy process for our enterprise.

UiPath Platform has positively impacted my organization by shaping the enterprise and helping cut costs and risk associated with many different divisions across Vanguard, transforming the automation opportunities and reimagining manual processes with technologies to shape up and help the business deliver faster outcomes.

I recommend UiPath Platform as it is the only good automation tool I have known and have used, so I recommend it to others. My overall review rating for UiPath Platform is 8.

Public Cloud

Microsoft Azure

I have been working with UiPath Platform in my current firm as well as in my last firm. In my current firm, I started in October 2024 and continued until November 2025, which is approximately one year and one month.

The tasks I perform using UiPath Platform involve testing flows and finding flaws. The solution primarily reduces human error and frees up employee time by identifying errors across different types of modules. When I refer to modules, I mean different browser versions, different types of browser in-app previews, desktop previews, and mobile previews.

I also identify missing flows in configuration or missing information that might not load in the JSON of users trying to go through our flow. If any of that happens, it represents a significant compliance issue for us. We cannot move forward to posting data to an advertiser or publisher unless we have TCPA consent for the user for a particular marketing partner name. We primarily deployed UiPath Platform for finding these mistakes.

Instead of UiPath Platform, we have built our own in-house system for conducting most of the entire UI/UX testing. Currently, we were bifurcated by different sites that we were operating upon. Around January of last year, there was a change in how TCPA consent could be taken. A one-to-one approach was mandated throughout the US, especially for Medicare providers, just after the AEP period concluded. This change made it possible for us to build the system in-house.

Otherwise, the flow counts were enormously high. I have been working in the field of automation for my current firm as well as for my last firm. I have been working in this field for approximately three and a half to four years.

The features I find most valuable include an automation feature that can drive through all possible browser versions of Chromium, either on web, in-app preview of Facebook, WhatsApp, Instagram, or any social app, or on the direct preview. This allows us to have the loading test and the JSON verification test happen in parallel and simultaneously for all possible browser versions currently in use.

That saved us considerable time, and I remember receiving significant praise for that capability. Beyond that, there was a feature where we could fetch the exact session ID and user session time for a user who was able to claim a reward from our side, making it easier for the business team to process it on their end. These two features were highly helpful.

I remember there were some smaller features as well which were used by a team for conducting A/B testing and A/B testing verifications. We frequently conduct flow configurations and A/B testing on those flows on a particular UI, and that feature was helpful for testing as well. The connectivity with our console was fine and good.

The improvements I believe could be made to UiPath Platform depend on which area they are trying to focus on. Is it about developing stronger relationships with large organizations and large firms where the initial connection takes considerable time, API configuration, and system setup with a learning curve? If that is the target area, I believe UiPath Platform needs to make the product easier to understand and improve the integration with current existing models and versions of models being run.

For example, which data flows or data types are being used, what version of Python and PHP is currently being utilized, and whether it is compatible across all flows. On that aspect, they can improve. Separately, although I do not believe that is the intent, if the intent is to be highly generic, something similar to Zapier or a Y Combinator-based approach to the market, I would say they need to bring changes to their pricing strategy.

Currently, the pricing is very aggressive, and it makes sense only if you are operating above 10,000 to 100,000 leads per day. For us, it was worthwhile at that volume. Unless we are processing that kind of information, the subscription would not make sense. Perhaps the pricing could be relaxed somewhat for smaller organizations.

The additional features I believe they could implement in the future to make the platform more complete involve addressing the primary use case for which we adopted it. They were on par with, and probably the best in the market to serve us. Although there might be small nuances in how we are implementing things, for example, we have recently implemented a chatbot.

That essentially multiplies every single flow into the number of chat sessions and how it can flow forward. Those implementations were tough to handle in UiPath Platform. You would have to start from the beginning and build everything up slowly, developing logics. More AI integration could occur where their systems can make a pre-assessment of how the systems can look, and then an engineer can do a validation instead of building everything from the start. That is one aspect of potential improvement.

I have been working with UiPath Platform in my current firm as well as in my last firm. In my current firm, I started in October 2024 and continued until November 2025, which is approximately one year and one month.

My experience with the technical support from UiPath Platform has been good. They are responsive, although sometimes there is a time flow between when they respond and when they revert back. However, it never happens that they are unresponsive. Usually, the response frequency is one to two times during a working day.

More often than not, I have to plan accordingly, and sometimes my engineers had to work slightly overtime so that we could get our doubts cleared and did not want to wait all the way until the next day. However, I would say the support is adequate. They could potentially improve if they had provided more help to my engineers and myself in understanding their systems, which would have enabled our integration to happen earlier.

I would rate their technical support as an eight, a solid eight.

For monitoring the tone or sentiment in messages, we used a different approach entirely. Most of it was done through Google's own LLM for sentiment analysis for call centers based in Mexico, routed through a different method. We did not completely utilize UiPath Platform for that purpose.

I have personally not used the UiPath Academy courses. I do not know about my team; I would have to check and revert to you on that matter.

I purchased UiPath Platform from the AWS Marketplace directly. I would have to check with my finance team regarding the exact terms, but it was a direct deal.

My thoughts on UiPath Platform's user community in terms of the value that I gain by being part of it are that it is very difficult to assess because most of the time we were seeking help from Claude or GPT, or Gemini for understanding what was not working, and we resolved our work through that approach rather than going to community forums, Slack, Reddit, or elsewhere. We did not engage much in those communities because our system is very complicated and has numerous TCPA requirements that we must meet. We cannot share that information with anyone.

Most of the time we were using Anthropic's Claude only for debugging systems and debugging issues when we were unable to move forward.

I would have to ask my engineers if we used UiPath Communications Mining. I personally did not.

I am currently a customer of UiPath Platform.

My overall rating for this review is eight point five.

A lot of the work that we do at the bank regarding account management involves creating accounts, updating accounts, and similar tasks with UiPath Platform.

Studio is my favorite feature of UiPath Platform. While probabilistic approaches with Agentic AI are exciting and show promise for the future, I believe the deterministic approach with UiPath Platform and Studio represents the true bread and butter of what RPA is at its core.

The benefits of these features for my organization are straightforward: time and money saved. When someone comes to me and says they are spending two or three hours a day on a task, and I can write an automation that removes that work from their plate—work that is very monotonous and tedious—it frees them up for two or three extra hours a day to do more meaningful work that requires critical thinking.

I do not necessarily believe that UiPath Platform needs improvement. UiPath does an excellent job of listening to customer feedback. In a world of highly evolving technology, UiPath needs to continually listen to feedback and align that with the evolution of how the industry is changing, building technology that supports that evolution.

I have used UiPath Platform for all five years that I have been a developer, and all of my developer experience has been with UiPath Platform.

My experience with deploying UiPath Platform has been excellent. The platform is easy to use and user-friendly, and I find that UiPath support is exceptional. They do not abandon you to figure things out on your own; instead, they are a pleasure to work with.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

My experience with deploying UiPath Platform is seamless.

What makes it seamless is that it is easy to use, user-friendly, and built for the user experience; it simply makes sense. When you examine many technologies, you often step back and realize they are not very user-friendly and do not make sense, but UiPath excels at aligning their technological advancements with what users ultimately want.

We are not yet at the point of realizing ROI for the time saved extracting data points with Agentic AI, but that is in progress.

What stood out to me during my evaluation process, both positively and negatively, when comparing options is orchestration. There are other tools that I have seen other users work with, and I have witnessed firsthand the shortcomings of those tools that exist beyond simply writing scripts and automations.

I was not necessarily involved in using UiPath Platform as a tool with any of the companies I have worked with, and while I know there are other competitors in the space, I believe UiPath Platform is truly light years ahead of competitors and makes for a seamless, no-brainer decision to work with the company.

My advice to other organizations considering UiPath Platform is that if you have many back-end, highly repetitive, tedious processes that are time-consuming for team members within your organization, UiPath Platform is an excellent tool with substantial benefits that can truly benefit your organization as a whole.

I have been using UiPath Platform for all five years that I have been a developer, and all of my developer experience has been with UiPath Platform. We are slowly starting to work with Coded Agents, which relates to my use of Agentic AI.

I believe Agentic AI's ability to extract data points is quite decent. When assessing that ability, I paused briefly and then recognized I had more to add to my assessment. We are exploring UiPath Agentic Automation capabilities, but we do not currently use them.

My overall experience using UiPath Agentic Automation capabilities is in progress, and I believe it is an exciting technology with significant potential. When you work in the financial services industry, which is highly regulated, you must be mindful and careful about the governance component, the audit component, and the compliance component, because you are ultimately dealing with very sensitive client data and must ensure that the agent operates within the bounds of what it is supposed to do.

I have used UiPath Academy courses provided by the vendor. The biggest benefits I have seen from UiPath Academy is that it was my foundation for learning how to become a developer and taught me everything I ultimately know today, ultimately coming down to education. As the world has evolved with AI resources, the value gained by being part of UiPath's user community is that it is easier than ever to find answers, and UiPath forums and community have always served as an excellent resource and tool to help those who have experienced something align with people who have not yet experienced those issues.

My overall review rating for UiPath Platform is nine out of ten.

UiPath Platform is being used for three specific regions. The first is on the source-to-pay lifecycle, which includes sourcing operations, contract management, and procure-to-pay operations. On the supply chain side, UiPath Platform is used for order management and order-to-cash operations.

For one of my customers, UiPath Platform automates the order management process. A process automation has been built around manual orders that are being keyed in by the customers of my client. UiPath Platform automates all of the manual order entry processing and all of the exceptional checks that are being done by humans today. This represents the complete process automation that is being leveraged.

In contract management, a lot of contracts today require manual intervention and human intervention. UiPath Platform helps by looking at those contracts and automating human tasks, automating the entire drafting of contracts, automating the redlining of contracts, and automating the entire contract receipt through to the execution of contracts.

UiPath Platform is being used across the source-to-pay lifecycle, across customer experience operations, across finance and accounting, FP&A, and multiple other areas.

The most important feature is the process automation where a lot of exceptional case handling and end-to-end process automation is being taken care of by UiPath Platform today. This is significantly interesting to many customers.

Many customers use UiPath Platform today, and a lot of different processes have been automated using UiPath Platform RPA. Overall, this has impacted the total cost of operations significantly, and there has been a huge amount of cost savings that some customers have realized. There is a huge shift in terms of how the processes have been optimized, how human intervention has reduced, and how the cost of labor has gone down significantly.

This has significantly affected the business because human interaction, the human touch, and human judgment have gone down. UiPath Platform is taking care of a lot of human elements.

There are a lot of use cases that are still to be tapped into across business process operations. My recommendation for UiPath Platform is to start looking at all these use cases across customer service operations, across the source-to-pay lifecycle, and across supply chain operations.

There is a lot more work to be done in terms of governance and security, especially in today's world where cybersecurity is being taken very seriously by many customers. UiPath Platform needs to substantially invest a lot in the governance and security of the platform.

There have been a lot of successes across a number of different processes, but at the same time, there have also been situations where UiPath Platform has not performed well. There are some opportunities and room to improve, but over the last decade, there has been a lot of transformation done across business processes.

There is a lot more work to be done in terms of scalability. A lot more use cases need to be identified by UiPath Platform.

UiPath Platform has been in use for about a year, and it is being used for some of my customers.

Stability issues have been experienced.

There is a lot more work to be done in terms of scalability. A lot more use cases need to be identified by UiPath Platform.

Customer service has been great.

The benefits are yet to be seen, and they will be evident in the next three to six months.

There is a great partnership with UiPath Platform, and there have been no bad experiences in terms of pricing and commercials. The partnership works together on a number of different opportunities.

Automation Anywhere and Blue Prism were evaluated as alternative solutions.

Hybrid Cloud

UiPath Platform is used primarily to automate business processes, with traditional deterministic use cases and expanding implementation of agentic and AI-assisted features such as Communications Mining.

A specific example of an automated business process involves an audit for billing and payment information for clients, which was previously a manual process requiring users to access multiple systems to gather billing and payment history data. The automation has replaced this manual process with an automated workflow triggered by a Salesforce work request and outputs results into an Excel file. This automation has provided business users with significantly more time to focus on critical decision-making tasks rather than data retrieval from multiple systems.

UiPath Communications Mining is used to automate actions and responses according to message content types. The Communications Mining model has been trained to accurately identify labels, and automation based on those labels is currently being developed.

Agentic automation is not yet widely implemented, but one proof of concept use case around invoice handling is currently in development.

UiPath Platform's most valuable features include the ability to replace repetitive business processes with automations, allowing users to reclaim time for critical tasks.

UiPath Platform makes it straightforward to replace repetitive processes with a tool that stands out by enabling a human-in-the-loop approach. This allows an automation to be executed and sent back to the user for tasks requiring user intervention before looping the work back into the automation process to continue and finish.

Communications Mining is being used to assist with automations for handling incoming volumes of email.

UiPath Platform has positively impacted the organization by returning significant time to business users, resulting in measurable time savings and cost savings based on the return on investment provided by the automations. The solution has reduced human error and freed up employee time, enabling the business to focus on more important initiatives. In cases where some of the work being replaced had been outsourced, it has eliminated the need for additional headcount.

I am looking forward to using more agentic automation and new features like Delegate and Cartographer. I would like to see more information on how to easily bring these features into the organization, potentially through a pilot program with a controlled number of users to start using these features and determine how to incorporate them into the organization.

I have been using UiPath Platform for ten months.

UiPath Platform is stable.

UiPath Platform's scalability is good, as it helps automate both simple and complex processes.

Customer support is excellent, with a strong relationship maintained through weekly meetings with UiPath contacts where issues are brought up and quickly resolved and investigated.

UiPath Platform was not the first solution evaluated, as other options were assessed before choosing UiPath Platform. However, UiPath Platform came out as the winner, though the names of the other evaluated options are not recalled.

The pricing and licensing path is complicated to navigate, and it keeps changing from time to time, making it difficult to stay current. However, UiPath contacts provide excellent support in helping navigate these changes.

Exact numbers are not available, but there are measurable results including fewer employees needed, money saved, and time saved in various areas.

UiPath Academy courses have been utilized, with the greatest benefit being improved ability to speak with the business and assess potential automation opportunities.

UiPath Platform's user community is very useful, with the community within the organization being very willing to share and help where needed.

I would advise others looking to use UiPath Platform to ensure that they understand the full capabilities that the platform can provide so they ensure they are using it to its best ability. I would rate this review a ten out of ten.

Private Cloud

Microsoft Azure