UiPath Platform Reviews

We use the solution for robotic process automation. We use it across the value chain for our business. We've used it in accounts, including cash management, and in HR for management tasks and IT for password resetting. 

The automation has been quite useful. It's been helpful in our journey towards transformation. 

I've used this solution for a while and I utilize the whole tool and get a lot of benefits out of it. 

It helps save time. We've had efforts that would take more than four hours a day, yet, when done through UiPath, it takes less than a minute.

The useability is very good - even for non-technical people. I'm an accountant by education and now I'm also an automation expert by profession. Its interface is user-friendly to those of us who are non-technical.

Anyone who wants to automate any task that is rule-based and repetitive can do it through UiPath.   

We can use the solution for automation emails or notifications.

It enables end-to-end automation. We developed a use case where people from different business units have large amounts of data, Excel files, we've made it so that we can combine it and enter it into the ERP system. Everything can be checked via the rule book and can create the report and send back the information to the customer. It simplifies the data and organizes and compiles it for them. Users have gotten the benefit of five FTEs by using UiPath. It saved many man-hours. 

I haven't used the UiPath Community too much. I often Google questions to find answers. It is a good place to go for development work, though. 

It reduces our footprint. We historically did have many items on-prem. I like it on-prem and on the desktop.

It can reduce the cost of digital transformation. Where processes can have faster response times, UiPath helps with efficiency. However, if the response time of the application is slow, and we need to provide workarounds, it isn't helpful in that it hasn't efficiently helped us save time.

UiPath reduces human error by 100%. Whatever you give to the robot, it will do it correctly. That said, it needs to be programmed correctly - if it's programmed wrong, it will do it 100% wrong. If it's programmed right, it does it 100% right. 

It's freed up human time. It's not well-utilized in that sense. It should be available to everyone so that they can find ways to save time by creating their own automation according to what they need.

There are a few shortcomings. For example, even in their latest version, there are still older features even though they've introduced new ones in parallel. They should do something where they update the solution and then close off the older version after a year or something like that. That might help with standardization. 

Sometimes it is very useful for automation. However, sometimes it is really, really frustrating when it is unable to manage the more dynamic items. When an element is stable, it's great. When it comes to changes to IDs or the dynamics of the website, it lets us down in front of our customers. It needs to be better at handling volumes of data. 

Automation on the cloud has had issues. It can be slower. 

The Academy classes could be improved. There should be a portal for use cases. There should be more business examples.

They should offer different licensing tiers, especially for daily individual users. 

I've been using the solution since 2016, more than five years. 

It is a stable product. There were some issues while interacting with different applications. For example, with Microsoft, we have issues with One Drive. When UiPath is working on a file, it cannot quickly get to the file. We need to move the file to a local drive before processing the data. Microsoft applications seem to give it trouble. 

We have multinational business units. Company-wide, maybe 500 people are using it. Where I am, there may be a team of ten people working with it and 50 to 60 automations. The solution is in multiple locations and departments. 

The solution is scalable. It depends on how an organization wants to utilize it. 

Technical support is very flexible, however, they do not respond quickly. Sometimes they just tell us "this is how it works" and we have to try to explain our framework.

Neutral

I have also tried Blue Prism. I didn't work with it much; I just studied it theoretically. 

I also tried to work with Power Automate. Initially, it wasn't very good, however, later, it began to echo the style and functionality of UiPath.

UiPath is easy to use and easy to get started with. 

The deployment was a long journey. I was one of the first people in Pakistan to use it. Now, once you get a license, you can deploy it in two weeks. However, it depends on the complexity of the processes in terms of deploying automation.

We have around ten people maintaining the solution. It requires a lot of maintenance. If anything needs to be changed in the target application, it needs to be incorporated into the robot. 

Someone told us you do need three to five years before you get an ROI. However, in our first year, we were able to save more than 8,000 hours. 

The solution is on the expensive side. 

There should be standardized packages. If an organization already has a license with UiPath, UiPath should offer special licenses to each employee so that each employee has their own UiPath automation capabilities for each of their individual tasks.

There should be regional packages and costs. Different regions cannot necessarily afford UiPath. What is affordable in Europe may not be affordable somewhere else. 

We're a UiPath customer. We serve internal customers with robots.

We do not use the UiPath AI functionality, however, we are on a journey towards building our own internal solution. 

I'd like to see UiPath cut the cost of their license. For end-to-end automation, for developers, I understand why it needs to be expensive, however, for day-to-day users, it should be cheap. 

I'd recommend the solution to new users. 

I'd rate the solution eight out of ten. It's still the best out of all related products.

We are an EdTech company. We are working on a solution that allows us to customize our offering by reviewing the intelligence that we have about a person. For example, based on how a person learns, we can customize our offering. If a person is more tactile, we can give more quizzes and other things so that the person uses his or her hands to interact. It is a work in progress. We are still implementing it. It is a lot of work.

It is very easy to build automations with UiPath. It is completely visual. You can easily drag and drop and create a process. It is fairly easy. People who are not technical are also able to work very well. In education, we have to work with educators apart from techies. In EdTech, we have people who understand learning, so we are able to deploy them for this, and we are able to build a better solution. Techies will not be able to build it because they are not educators. We have educators with over 20 years of experience. If we train them to be techies, they will take 10 years, but if we ask techies to become educators, they might take 100 years. With UiPath, we are able to use the skills of our education specialists along with IT and other departments that are needed.

UiPath enables us to implement end-to-end automation. We can use AWS, Azure, or any other product. It is easy for us to integrate UiPath with our current offering. It is very easy to implement and go live.

We are working on using their AI functionality. We are trying to use the user data that we have to understand about a person and deliver a solution accordingly. For example, right now, in education, one size fits all, so there is one program that is directed at a hundred people. If you see Coursera, they have a completion ratio of around 3%. What we have observed is that when we use a solution like UiPath, for the test cases, the completion ratio is very good. It is close to 80%, which is very good. It is going in the right direction.

As far as our business is concerned, if a person does not complete the program, we do not get paid. There is a revenue leakage. By using UiPath, we are seeing a higher completion ratio. For example, if a person enrolls in a university and completes the program, he will pay up for four years. If he drops out in two months and finds that we are not useful, then obviously, we would lose the revenue for three years and ten months. It is helping us reduce wastage. It is helping us increase our revenues with minimal cost addition. The pricing of UiPath is negligible compared to the benefits. We can recover its monthly cost from the revenue that we get from just one student. We have close to 5,000 students. It is very good for us.

In terms of reduction in human error, when you are developing a program, initially, you will discover many errors that you have been missing out on, so human error will be reduced to minimal if your protocol is right. If you make a basic flaw in your design, then it is different, but otherwise, human error is more or less eliminated. There is close to 30% reduction in human error. Once we scale up, that percentage will go up and efficiency will go up.

We plan to automate all manual processes. Some of them are already automated using UiPath, some of them are in progress, and some of them will be automated in the future, but we will save a lot of human time. Human resources are very costly these days. It takes years and years of training for them to add to our business. UiPath has been good for a lot of things that we thought were not possible. We are able to do them after using UiPath. They are able to help us in finance. They are able to help us in HR. They are able to help us with contact centers. It is very good.

One thing that we love about UiPath is that the pricing is very good. While we are developing, they have a free option. The Pro option is for just $420. Once we go live, we do not mind paying, so the price point is very good.

The platform is robust. Particularly in process mining and task mining areas, it is very good. We are working on integrating it with our solution, and the API is fairly easy for us to work with. 

UiPath is very good. They have OpenAI integration. It is a free integration. They have something for extracting data. They have something for copying text from an image. These are all free and ready to be used in automation.

They have a UiPath community. They have a lot of activities to engage people, and the community is growing. It is not as wide as some of the older products such as PHP or Java, but for AI, it is a very good community. They have DevCons that are very popular as well. Their community is all over the world. They have developers in India. They have developers in the Philippines. It is very good.

We would like to see small modules that we can pick and use. Currently, we have to implement a lot of things. The platform is very good, but we would love to have some more templates that we can quickly implement. Other than that, it is very good. We do not require anything else. We are very happy with UiPath. It has been an eye-opener for us. We have discovered things that we thought were not possible earlier.

I have been using UiPath for 3 years.

It is completely stable. I have not had a single downtime in our development journey and usage. It is a very stable solution. I would rate it a ten out of ten in terms of stability.

It is easily scalable because of the way it is implemented. You start with a small license, and as your needs grow, you can keep taking more resources. UiPath also makes money as you grow. They scale it up for us, so we do not have to worry much about the product as such. It is quite scalable.

We have UiPath in multiple departments. We are an EdTech company, and we are using UiPath in the product department and the finance department. We are integrating some elements of HR. Customer support is the most vital component for us because you save a lot of manhours in customer support. Our tech teams are based out of India and the Philippines.

At the implementation stage, we have only 14 developers, but once implemented, it will be used for at least 5,000 customers.

They have been very prompt and helpful. They pay attention to detail. They are available. Their support is a class apart. There are no issues. I would rate them a ten out of ten.

Positive

We tried several products but did not implement any RPA. We tried Automation Anywhere and Microsoft Power Automate. We found UiPath to be the best in terms of features, community, and support. Some of the things that we tried did not work well for us.

UiPath is a class apart. Automation Anywhere is a standard solution. Overall, Automation Anywhere is very easy. It does not have a community. It does not have all the features. You are mostly platform-dependent when you are using Automation Anywhere, whereas UiPath has a community. You do not need UiPath to help you with everything. There is a lot of talent available. UiPath Academy is good. A lot of people get trained in UiPath. Pricing-wise also, UiPath is cheaper. It is also easy to implement. Automation Anywhere helps to get started very quickly, but we needed customization for our business. This is something where UiPath was better.

It is deployed on the cloud. Everything is on the cloud. UiPath has helped to minimize our on-prem footprint. Ever since COVID, everyone has been moving to a phase where they can be completely remote. We have been transitioning from on-premises for the last few years, and this is a step in the right direction. Of course, we need to do more, but it is going in the right direction.

The number of people required depends on what you are using it for. We are using it for our own custom solution. We have 14 resources working on UiPath for our solution, but a small enterprise does not need that many people. A smaller team is good enough to implement because it has everything. For example, if you want to integrate Salesforce, you can easily integrate Salesforce. You can go and click on the marketplace and just use Salesforce.

It does not require any maintenance from our side. Everything is automatically maintained. The platform is continuously upgraded in the backend. We do not need much maintenance. It is a cloud solution, and everything is maintained at the backend. You do not need any intervention.

It is super cheap for the value you get. Their free version is good enough to implement. When you are building a solution, it takes months of effort, and sometimes, it takes years. Its free version is good enough for you to test out everything, so when you are developing, you do not need to pay. After that, there is a Pro version at $420. It is reasonable for the value it is offering. Their basic support is also very good, which comes with the Pro version. 

The Enterprise license is suitable when you need a hundred automation licenses. It is also reasonable. They give good pricing when you negotiate.

I would highly recommend UiPath. You can definitely go for it. I would suggest being a little bit patient while implementing this solution initially because it can be overwhelming. There are so many options.

UiPath as a company is also good. They respond quickly. It has been a pleasure so far. Our product is not yet live. We are still working on it. It is a very big solution for us, and it will be a game changer for our business.

Overall, I would rate UiPath a ten out of ten.

We're an insurance company, so we use UiPath to enter customer and policy data. Four of us work on the data side of bot development, which is our department's priority. We have multiple inflows of different ideas and use cases coming from various departments that ensure the company runs smoothly and efficiently. 

Implementations and updates allow for frequent email communications on Monday mornings weekly. Our team sends out email notifications if anything significant is urgent. We're still working on some of the aspects that we're looking to solve by attending this event. We've got some integrations that UiPath provides.

We have a limited staff and a lot of work. UiPath tackles repetitive jobs that people don't want to do but must do them daily. We've saved on reporting, and that has mitigated costs, so we've seen revenue advantages. 

Our customers and employees are happier. Employees' menial labor is reduced, and they can spend more time interacting with customers. Our customers like this because they can talk to a real person who will follow up on their issues. It's generated a lot of buzz in the community. Customers can talk to our agents faster and get the information they need quicker

We like the RPA style and constant data flow. It keeps working when our employees aren't. 

It would help if UiPath fixed bugs in the software before they updated.

We've used UiPath for a year and a half. 

UiPath is stable and mature. They've been around for a while and are constantly improving. 

UiPath has kept up with our growth, as we do five to 10 acquisitions annually.

UiPath support has been tremendous. They're responsive and ready to hop on a call with you to solve problems live.

Positive

The initial deployment was fairly straightforward, but we have to build automations before we could solve problems. 

We've saved over a thousand hours of labor this year alone in various forms, such as reporting that was previously generated manually and sent out or forms that were filled out and put into the system. Those are now automated through various methods. It has saved double the standard employee's salary.

I rate UiPath 10 out of 10.

UiPath is a business automation platform that allows us to design and implement rule-based automation across various applications. In essence, we define the rules and conditions e.g., for processing data in a CRM system, and UiPath automates the entire workflow. Beyond processing, UiPath can also automate tasks like document reading, data entry, and system updates e.g., price changes. In our specific role within the telecom domain, we might use UiPath for design integration, network optimization, and other tasks defined by our business rules. It's important to remember that successful automation requires well-defined rules, test data, and an evaluation of scalability and return on investment. UiPath's strength lies in its ability to integrate with various applications, including Office 365, CRM systems, and HR applications, as long as these applications have a user interface with identifiable elements or objects.

Building automation with UiPath is user-friendly, especially for beginners. Even without prior coding experience, newcomers can learn the ropes quickly. UiPath offers foundational code and training sessions that make creating robots achievable in just one or two sessions. The concepts align well with the product, making it easy to follow along during training. Additionally, UiPath Academy provides free online courses for further learning. This open approach contrasts with other tools like Blue Prism, which has a closed community, and Automation Anywhere, which requires more time investment to grasp due to limited resources. Unlike these other tools, UiPath offers extensive online resources and a supportive community, making it easier to find solutions. With this accessibility, even non-technical users can be trained within one or two weeks to build automation – the key is understanding the logic behind them.

UiPath facilitates end-to-end automation, eliminating manual intervention for repetitive tasks. This frees up employees for more strategic work. Data processing, server configuration updates, and many other processes can be fully automated using robots. Even tasks requiring some human oversight benefit from UiPath's Document Understanding tool, which accurately extracts data from documents. While automation won't eliminate all human jobs, it can significantly reduce repetitive tasks. Instead of cutting jobs, organizations can redeploy employees to higher-value activities. However, the decision to automate depends on the specific business needs and process criticality. Overall, end-to-end automation with UiPath saves time and resources for organizations.

The timeframe for seeing UiPath's benefits depends on the specific task being automated. For simpler tasks, like generating reports, we might see results within a month or two. For complex tasks involving large datasets, like updating hundreds of server parameters, it could take three to six months to calculate a clear return on investment. Before implementing automation, it's crucial to evaluate the potential benefits. This includes factors like cost savings, operational efficiency, and even intangible benefits like improved customer satisfaction leading to brand value. Organizations should analyze these factors alongside the volume of data involved to determine if automation is worthwhile. Ultimately, a successful automation project hinges on a thorough upfront evaluation tailored to the specific use case.

The UiPath user community is a valuable online resource accessible through their website. It offers a one-stop shop for troubleshooting, discussions, and product updates. The forum is active with core users, UiPath employees, and even developers providing solutions and feedback. This collaborative environment allows UiPath to test and refine features before public release, ensuring a more polished final product. Users can ask questions, participate in discussions, and stay informed on all things UiPath, not just through the forum but also through other online platforms.

UiPath Academy provides a comprehensive learning platform for anyone interested in Robotic Process Automation. With over 25 courses and multiple certifications ranging from 6 to 7, we can gain the skills we need to automate tasks. The Academy is easy to access - simply sign in with our Gmail account and start learning. Courses include video lectures, text documents, and even hands-on simulations using dedicated UiPath Academy websites. To get started with the Academy, we'll need a laptop with internet access. Overall, UiPath Academy offers a user-friendly platform with a clear learning path to kickstart our RPA journey.

UiPath helps reduce human error in automation, but thorough planning is crucial. First, clearly define all valid data formats and business rules for the robot to follow. This includes specifying what information can be processed, and what validations need to be performed before updates, approvals, or rejections. These rules should be established by the business and rigorously tested by both developers and users. Remember, the robot is a machine that executes what it's programmed to do. It won't take any actions beyond its defined instructions. While humans can make mistakes, the robot itself won't. However, the quality of its work depends on the quality of the data it receives. This is why a well-defined software development lifecycle is essential. Each stage should be carefully verified to ensure the robot follows the intended steps. Before starting automation, identify and address all potential issues. Unlike humans, robots can't adapt to unexpected situations. They rely on clear instructions and clean data. While humans might prepare the data like an Excel sheet. Any errors they introduce will be carried out by the robot. To minimize errors, establish clear conditions for updates, approvals, and rejections. These conditions will guide the robot's actions and reduce potential mistakes. Careful planning before robot creation is key. While robots themselves won't make errors, unforeseen circumstances can arise. For example, application upgrades might require the robot to be adjusted. The robot won't recognize these changes on its own and will continue following its original instructions. This is why humans play a crucial role in supervising robots. A 3-6 month training period allows human oversight to ensure the robot performs as expected and can handle different situations. Any errors can be identified and corrected during this period, allowing the robot to function effectively beyond the training phase. In conclusion, while UiPath offers significant benefits, human involvement remains essential for successful automation.

UiPath helps reduce costs, but there will always be some operational and marginal expenses. However, the real benefit comes from automating tasks currently done by employees. Let's say one person completes a specific transaction. A robot can complete many more transactions per hour, freeing up the employee for other tasks. This creates a dual benefit: cost savings from the employee's saved hours and increased productivity from the robot. We can calculate these benefits by tracking saved hours and their resulting cost savings, as well as the robot's impact on productivity. There are also intangible benefits like improved brand value, faster response times, and quicker error recovery. Overall, UiPath helps companies save money and improve efficiency in both tangible and intangible ways.

UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding. Knowing how conditions and loops work is sufficient. This allows anyone to develop automation quickly. That's the beauty of UiPath compared to tools like Blue Prism and Automation Anywhere. While Automation Anywhere offers single sign-on with object access, it requires memorizing methods and libraries. UiPath simplifies this with a search bar for activities, like building a sentence with relevant keywords. This feature is absent in other tools, making UiPath more developer-friendly. Additionally, UiPath offers products like Document Understanding and Action Center, along with various integrations, catering to different departments within an organization. It empowers citizen developers, or business users, to automate tasks through easy-to-use functionalities. With good exception handling, clear libraries, and a wide range of activities, UiPath makes automation development easy to learn and adapt to, as long as we understand the desired outcome.

UiPath has matured and offers a wide range of packages. However, some users feel these packages aren't easily adaptable or customizable. Ideally, UiPath could provide more open models for users to modify and tailor to specific needs. Additionally, users would appreciate more activities and features related to Microsoft Office applications, given their wide use. While UiPath acknowledges this need with some activities for OneDrive and SharePoint, there's a gap compared to other platforms.

UiPath's licensing costs are a major consideration. While the platform offers valuable features and user-friendly tools, its pricing can be a barrier for some customers seeking more affordable options. This high cost is a key reason users switch to Power Automate, which integrates well with Office applications but lacks UiPath's breadth of automation capabilities.

UiPath's extensive features come at a premium price, leading some customers to explore alternatives like Power Automate or open-source solutions. While these alternatives have limitations, UiPath's recent 30 percent license cost increase has prompted even established users to re-evaluate their options.

I have been using UiPath for seven years.

While Selenium offers web automation capabilities, open-source solutions may not always be ideal. As a result, clients are increasingly looking towards RPA tools like Power Automate, which is a more affordable option compared to UiPath, but with fewer features. Blue Prism, Automation Anywhere, and UiPath are all RPA tools with similar core functionalities. However, they differ in the number and variety of activities they offer. UiPath boasts the most features, while Automation Anywhere excels in document understanding, a key area where UiPath is catching up. Ultimately, the choice between these tools depends on specific needs. For cost-conscious clients, Power Automate is a viable alternative, while UiPath offers a comprehensive feature set and Automation Anywhere shines in document processing.

UiPath Orchestrator, a web-based application for managing deployments, simplifies the process. While primarily click-based, Orchestrator ensures a smooth and efficient rollout.

UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization. The mistake many make is buying licenses without considering workload. Effective utilization comes from proper training and knowledge of UiPath's capabilities. With this knowledge, the high price may not seem so daunting. From a user's perspective, a well-defined plan is crucial. Don't buy one license for one process if you have 50! Having a full pipeline of automation justifies the cost. While UiPath may be pricier than other tools, its power is worth it – but only if you know how to leverage it.

UiPath is a strong contender, earning a rating of nine out of ten. However, its high price tag prevents it from achieving a perfect score.

Automated processes require maintenance every three to six months. Additionally, training a robot using hypercapnia elevated CO2 may take three to six months. To ensure successful implementation, we need to identify potential robot failure points and mistakes. We'll simulate these scenarios during training to refine their character responses and behaviors. Following the training period, we'll transition to periodic monitoring. This monitoring will gradually decrease as we analyze data logs and the overall system performance through the central management tool.

We are primarily automating business processes from SAP applications and a few from a web-based application. 

UiPath reduces the number of human employees needed to do repetitive tasks. A person can only work during normal business hours, whereas a bot can work 24/7 without making mistakes.

UiPath is user-friendly. Building automations isn't complex, and it doesn't take many days to learn. If you have basic knowledge of any programming language, you can start building small projects in 30 to 45 days. 

If it is a fixed process instead of a dynamic process, we can do end-to-end automation. Automating this kind of process is easier. If it's a dynamic process, we need some kind of external integration. 

UiPath's community forums were helpful in my early stages, when I was learning the product. When I got errors, I was sometimes unsure what they meant, so I could go onto the forum and find answers easily. 

They also have these UiPath Academy courses. I've taken the foundational course and the advanced courses on Document Understanding and data manipulation. I still haven't had a chance to work on Document Understanding, but the data manipulation course has been helpful. I learned to do some queries that simplify the workflow and make it faster. 

I have fewer issues with the user interface when I'm using Blue Prism or Automation Anywhere. For example, if you want to perform an action in  UiPath, it's a little tricky because you must click on a particular icon. When you click on that, some selectors are generated. That will change whenever the application updates, so you must change the selector again after the update. When we are dealing with Automation Anywhere, we'll not get any selectors if we are using that action once. 

I have used UiPath for more than two years. 

I had an activity crash once when the permissions failed. When we were using that activity, it automatically created multiple activities. Even though we dragged it and used it only once, it created multiple activities. That only happened once.

I have tried Blue Prism and Automation Anywhere. 

UiPath is deployed on-premises. We only needed to download UiPath Studio off the website and install it. It took about 30 minutes. 

I rate UiPath eight out of ten. I recommend taking the UiPath Academy courses first. Take the foundational course. It has some hands-on exercises with small automation processes. Later, they can complete the advanced course. 

UiPath is a general automation tool that's useful in multiple cases, such as finance, HR, and cybersecurity. We have around 8,000 indirect users. Thousands see the reports generated by UiPath daily. 

UiPath has helped my company to increase productivity, and it has financial implications. We can reduce the number of full-time employees we need, and existing FTEs can concentrate on more important work. It has reduced the time spent on repetitive tasks by about 30 percent. UiPath is particularly beneficial to employees who work night shifts. They don't need to wake up early to run the reports. It's automated, so they have the reports in their inboxes as soon as they wake up. 

It gives us the power to scale up because we can process a greater volume of tasks by adding more bots, and we can accomplish things we could not do without adding staff. 

UiPath reduces human error in terms of understanding what is written and changing it. It does not have the intelligence to think or manipulate the values that it sees, but it can change a value from x to y, reducing human error. It depends on the use case, but a bot is a lot less likely than a human to make errors when performing certain tasks, like converting a dollar amount to euros or pounds.

We have a hybrid environment with a small on-prem installation and AWS, but we plan to transition fully to the cloud by next year, so it has definitely decreased our on-prem footprint and the maintenance requirements from our side. We don't need to do as much stack maintenance on our physical infrastructure. 

The UiPath Academy courses help the team to learn and understand what is going on. The great part is that it's free. With some products, you can only access the learning materials with an enterprise license. However, UiPath enables you to take the courses even if you are only using the community version. 

We have experimented with UiPath's AI functions, but we have not used them in production. We are working with the solution's Document Understanding capabilities, and our AI team is creating a few use cases for us.

The most valuable feature is the UiPath Community, where developers can share and collaborate. We realize a lot of value and utility from developers coming together. That's a significant advantage UiPath has over its competitors. It has helped us understand what other people are doing and contribute to the community. Aside from that, the UI automation is pretty good with respect to error handling and other stuff.

The UiPath user community is pretty engaged. You rarely see this level of engagement on other platforms. There are thousands of questions, and when you post a new one, you can usually get an answer within five minutes. That shows how engaged the community is. You can also get a fast response from the company itself. They connect with their users through regular seminars and events like mini-hackathons and demos.

Building automations in UiPath is simple. It's a safe, low-code platform. The drag-and-drop workflows make it accessible to non-technical people, and it's becoming even easier with the advent of generative AI. You can just type whatever you want to create, and it can do it for you.

We have been developing some processes that can help with climate issues. UiPath can help us track our carbon emissions. We have various portals where we report our progress on our climate goals, and we can gather the data using UiPath quickly and provide timely updates to the government.

With UiPath, we can implement end-to-end automation involving integration with multiple products. We can add chatbots in the front and process mining or data mining. Through process mining, we can automate use cases as we get them. This capability was not available earlier. We can analyze the bots and derive insights from UiPath, which makes it end-to-end. 

UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store. 

I started using UiPath in 2016 when I was with a different company.

UiPath is a stable product, but there are still some areas where it could improve. 

The scalability depends on the design of the board. If I follow single designs, there might not be a possibility to scale it. But if I follow a design where I have Master, the pro producer, and consumer problem where I have some bots that are just collecting the information and some parts just processing that information. That way it can be scaled, but that will be dependent on the design of the problem.

I rate UiPath support nine out of 10. The turnaround time is typically a day. We might get a callback the next day if it's something more complex, but the ticket is usually closed within two days.

Positive

I have previously used Automation Anywhere but not at my current company. A lot of people use Automation Anywhere. However, it's more of a closed ecosystem, so you don't have access to the creativity of other developers. With UiPath, developers can publish their processes to be reused by others. That is not available in Automation Anywhere. It's like the Android store where I can publish my app in the store, and people can use it whether it is monitored or not.

Our deployment took around four to six months. The initial deployment was simple, but it took some time to set up the architecture. We needed to get approval from our cloud team to set UiPath up and integrate it. Around five to seven people were involved. The solution is deployed across multiple locations and departments. 

We have to perform some maintenance on the software that UiPath is automating. When we build a database, we need to archive it so that we don't exceed the requirements. We have to delete logs regularly, and the machines require software updates. It isn't specific to UiPath.

We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually. 

This cost a lot of money and involved some data security risks because we had to share access with them. They would need to migrate the data manually using some tool, but we can now do that internally with UiPath. No one is looking at our data, and it can be done fast. 

UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere. 

I rate UiPath eight out of 10. If you are considering UiPath, you should think about whether you have strong use cases that can't be handled by a competing solution. For small use cases, your needs might be better met by another tool that is native to your environment.

We use the tool for mostly attended and unattended automation. 

UiPath's most valuable features are the UI library and object repository, which speed up the development. 

The tool needs to have more documentation and change logs. Minor upgrades break a few things. 

I have been using the product for four years. 

UiPath is stable. 

The solution is very scalable. 

We get good support with the help of an account manager who escalates issues. We had to escalate issues only a few times. 

Positive

We used Pega RPA and Microsoft Power Automate. We have high-volume workloads that are not feasible with Power Automate. We also have a lot of legacy applications that don't work well with product license applications. Pega RPA was not very user-friendly. 

The tool's deployment is easy. We use Jenkins in the pipeline. We are still on-prem and most of our processes are deployed through the Orchestrator to the dev instance. 

Our partner helped us with the deployment. We were also knowledgeable on the technical side. 

We have saved 10 million dollars so far. 

The solution's pricing is fair. 

We use UiPath to save costs and man hours. 

The tool has helped us improve accuracy on compliance and regulatory policies. The bots make it more consistent. We can document everything, which makes auditing easier. 

Some of our processes were manual. Now, five robots do it. We have not hired anybody despite the workload being increased. 

We used Task Capture for some documentation. 

I rate it a ten out of ten. 

Most of my use cases are spread across all the business units. It's used in accounts payable or for receiving reconciliations. It is also used in directory management and the banking finance sector. 

UiPath has a lot of features and they have added a lot of things. The apps and document understanding are good. We use document understanding a lot, even though they may not be common for day-to-day processes.

The Orchestrator is amazing. It provides a huge benefit including data security and data storage.

We can add a huge number of activities and can input code right into the platform.

While there might be companies that use the product to do automation for good cause, however, so far, in my experience, I have yet to do much of those use cases. I’m more on the business process side.

The product enables us to implement end-to-end automation. When they first launched, people used to have some sort of hiccups, however, now you don’t need different tools to manage your entire automation journey. With UiPath, from the discovery phase on, you have everything you need. We can understand the ROI clearly and can see what we’ve invested and what we’ve received.

The user community is valuable. It has the biggest community. Everyone knows it. One of the reasons UiPath is so successful is the UiPath community. We have tremendous people in the community supporting each other in terms of development or community events. People from different organizations can explain different pain point areas or explain good use cases and share learning and feedback.

We use both cloud and on-prem services. Most companies prefer on-prem over the cloud. From our perspective, we’re working to convert users to the cloud to reduce the footprint. Still, many want to maintain that on-prem segment.

We use the UiPath Academy courses. Since the beginning of my career, I’ve used it. Whenever there are new products that are launched, they will release certain courses for training purposes. I've gone through training at the Academy. I found a certified trainer also to provide training. Overall, having the training available really helps new people who want to kick-start their careers using the app.

They've also implemented community collaboration. If someone from the community has developed something, they will add training based on the community. The user has larger visual data now, compared to what happened previously.

The solution has allowed us to manage digital transformation and reduce the cost around it. Automation really helps boost digital transformation. We've seen cost reduction around resource use and the cost of operations as well. 

We've been able to reduce human error using UiPath. Of course, it depends on the people developing it. However, as long as the people have good implementation experience, we can really minimize errors.

It's helped free up employee time. However, it is not a major amount across every project. Comparatively, it can save a number of hours versus manual labor. 

We have saved money and that's calculated on the number of hours saved in terms of man hours. We haven't cut staff; they are now working on different tasks instead.  

We've used AI functionality. On a real-time basis, we haven't seen many benefits from the AI center. It's not cost-effective to run models on it as of now. We haven't been able to automate more processes. Some projects don't require AI at all. If it gets more cost-effective and has more use cases, that might change. 

The tool continuously redefines itself. They release three major versions every year and target one major feature once a year, like AI, et cetera. However, there are a few features at an early stage and not quite mature yet.

The initial tools are good enough compared to other vendors, however, they are still refining and need to change a lot of things, especially in the AI center, which is not that flexible when it comes to deployment. This is the same for UiPath apps. In most cases, nobody wants to invest a lot of money in attended bots. They need to work on that.

We'd like to see them work towards more stable outcomes to minimize hiccups. 

I've been using the solution for more than six years. I started in 2017.

Previously, we haven't noticed stability issues. In the past year, we have noted issues with stability. There have been some hiccups. 

The scalability depends on the way a company implements it. From a cloud perspective, the scalability is good. That said, the flexibility is there to scale.

We've had issues in the past where products were not working as expected and we've reached out to support. The experience has been mixed. Sometimes it is good. Sometimes solutions are delayed. 

Neutral

I did not use a different solution previously. However, I have used Automation Anywhere, Power Automate, recently, and also Intellibot and Blue Prism.

Power Automate is still quite young. There are still items missing as it's new. 

UiPath excels in the Orchestrator. The flexibility is great as well.

We've worked with both cloud and on-prem deployments. However, people seem to prefer on-prem. Almost all of our clients are maintaining their own cloud and then running UiPath into the cloud from on-prem.

I was involved with the deployment. The setup is straightforward. For the governance and audit security principles, we do need to add in a bit more. We might add, for example, a CI/CD pipeline. 

We tend to have three to five people, part of the support team, to help with the deployment.

There is some maintenance required. We need to monitor our VMs and understand if the robot is failing and if so what is the root cause. We have an interior support team for maintenance services.  

We did not use an outside vendor for the setup. Only people in the department are allowed to handle the deployments due to compliance. 

We cannot calculate an overall ROI. However, if something isn't getting 150% or more, people tend to not want to implement it. So far, we've seen a very good ROI. 

The costs have gone up recently. The pricing seems to be a bit higher for the end user. 

We are UiPath partners. 

I'd rate the solution seven out of ten. The most recent tools are not as impressive compared to what is happening in the market. 

As long as others don't need additional tools like Apps or document understanding, I'd recommend it. There are a lot of features and functionality to try. However, if you need document understanding and apps, I'd advise users to look at their use case, do a POC, and figure out if it's a perfect fit. 

From the perspective of pure automation, UiPath is excellent. However, if a company is looking for AI functionality, they really need to see what else is out there and what is best for them.