UiPath Platform Reviews

Our main use case for UiPath Platform involves working across different sectors, including banking, finance, and manufacturing, as well as healthcare, where we automate processes such as bank account reconciliation and credit card reconciliation across forty plus units.

In the manufacturing sector, document understanding has helped us classify over two thousand invoices per month, significantly reducing the workload and improving accuracy when mapping data into our ERP system SAP.

By leveraging UiPath Platform, we have developed a use case with substantial data processing using IXP, allowing us to save time and improve ROI through structured and semi-structured document extraction and analysis.

In the healthcare sector, we have automated reconciliation processes that previously took one to three days down to just four hours, significantly reducing human error and improving ROI.

The best features UiPath Platform offers include its user-friendly interface that simplifies development for business users, strong integration capabilities with various tools, and robust document understanding that classifies and extracts complex documents effectively.

The ease of skill and training processes for document understanding is one feature that stood out to our team, along with its ability to understand multiple universal languages.

UiPath Platform positively impacts our organization by expanding from traditional RPA to integration services and agentic AI, which enhance decision-making capabilities.

UiPath Platform's approach to coding agent integration is efficient and reliable, taking less time to build applications while delivering quality results, making it a standout choice compared to other platforms I have evaluated.

One area for improvement in UiPath Platform is the steep learning curve for new users compared to those who have been using it for a while.

I have been using UiPath Platform for around three point eight years.

UiPath Platform is both stable and scalable, effectively deployed across a variety of clients and continuously upgraded to enhance business operations.

UiPath Platform is both stable and scalable, effectively deployed across a variety of clients and continuously upgraded to enhance business operations.

Customer support for UiPath Platform is commendable, demonstrated by how quickly they resolved a setup issue we faced in a manufacturing center within a single day.

Initially, we used Blue Prism but shifted to UiPath Platform due to its higher platform capabilities and efficiencies.

We have seen a return on investment with our cancellation process implementation, reducing workforce needs and achieving an approximate sixteen times improvement in processing speed.

The pricing and licensing costs for UiPath Platform are relatively higher compared to other products.

UiPath Academy courses provide extensive resources, enabling both developers and business users to stay updated on new features and capabilities.

Being part of UiPath Platform's user community offers significant value through access to a vast pool of knowledge and support, with quick responses to queries and shared learning.

By leveraging agentic automation with UiPath Platform, we have achieved notable results through decision integration in our existing RPA processes, which has enhanced our business workflows.

For those considering UiPath Platform, I advise choosing it for its scalability, reliability, and advanced features in both deterministic and agentic AI governance.

We maintain a partnership with UiPath Platform. I would rate this review a nine out of ten.

I use UiPath Platform with Agentic AI, and I want to understand how much time it saves when extracting data points with Agentic AI.

The best features in UiPath Platform are the ones I appreciate most. My overall experience with the Agentic automation capabilities is good, and I am satisfied, though I believe it could be improved.

I use the Agentic automation capabilities, such as the agent builder, orchestration, testing, and autopilot. My experience has been positive, and I have identified areas in UiPath Platform that have room for improvement.

There are multiple upgrades coming in, and every 45 to 60 days or two months, new releases arrive. With rapid changes in technology coming every two months or quarter, the previous updates from earlier releases become immediately deprecated because something new enters the market and completely overshadows the previous upgrade. That is one thing I have noticed. Beyond that, room for improvements is mainly focused on agents. Anything around agent building frameworks or improvements on how things can be done using agents, how context grounding is done, or how connections to third-party tools and integrations can be made are currently straightforward and available, but improvements could be explored on a broader extent where augmented general intelligence can be implemented.

I would like to know how UiPath Platform compares with other automation tools and what else I have tried, such as Automation Anywhere or Blue Prism.

I have been using UiPath Platform for eight years.

I would rate the stability at nine because I have not encountered any stability issues.

Regarding scalability, UiPath Platform has never compromised on scalability, so I would rate it nine.

I would rate the technical support as ten because it is always the fastest, the easiest, and provides perfect resolution.

I would like to know how UiPath Platform compares with other automation tools and what else I have tried, such as Automation Anywhere or Blue Prism.

UiPath Platform requires maintenance. The current project I have does have all projects deployed, and there is a separate team of myself and others who manage it. I have deployed a couple of resources who handle the supporting of the projects, maintenance of the whole framework platform, and ensure the platform remains stable and up and running at all times.

I would recommend that others looking to implement UiPath Platform understand its capabilities thoroughly before deployment. I rate UiPath Platform overall at nine out of ten.

We have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work. 

UiPath Platform features have benefited our organization significantly, as we have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work.

The features of UiPath Platform that I find most valuable are the unattended bots, which is what we mainly use, and then we dabbled into attended bots for a while. The unattended bots have been most successful for us so far. 

UiPath Platform can be improved, as there are many capabilities we can utilize. The upcoming Agentic AI is going to expose many opportunities for us. There are features such as UiPath Apps, which we have not been successful at implementing in our company due to limitations, as we want to give control to the user community to run their own bots, however, at this point we haven't been able to fully implement that.

Additional features I would want to see included in the next release of UiPath Platform are the UiPath Apps and, along with Agentic AI, there are many use cases for the attended bots. If improvements can be made to attended bots, that would be beneficial asthere are many use cases in our company that we haven't explored yet.

I have been using UiPath Platform for the last five years.

UiPath Platform has been working effectively for us. Apart from some minor hiccups, which would be expected with any software, the experience has been positive. Regarding reliability, there have been no complaints.

I have not experienced significant downtime with UiPath Platform. At one point, we had an issue we thought was related to UiPath Platform performance, however, we discovered it was the underlying software we were interfacing with. Even then, UiPath Platform provided the right support to help us. Overall, there was only one instance of downtime in four years, which did not create any significant impact.

UiPath Platform has been scaling very effectively with the growing needs of our organization. We have been able to meet the needs of the organization even though we are growing every year.

Technical support from my experience takes considerable time to respond. Most of the time, by the time they get back to us and we work through it, we either figure it out ourselves or find answers in the community. 

On a scale from one to ten, I would rate customer service and technical support as a seven. This rating reflects that customer service has been good, however, technical support, due to the few experiences I had, lowers the overall score.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. We went with them for a year or a year and a half, and then we switched over to UiPath Platform.

The challenges we faced with UiPath Platform were initially related to working with a vendor service provider to implement our first couple of bots. These challenges were more aligned with the service provider's situation than UiPath Platform itself. Eventually, when our team started growing and we adopted it at a bigger scale, we found that what we had done at POC was coming to fruition.

I have seen a return on investment with UiPath Platform. With 62 bots saving 600,000 hours, we are around 500,000 plus, on target to reach 600,000 this year. This translates to $50 an hour or $18 an hour depending on how half of the work is done in the Philippines, which we count for around $20 an hour, and whatever is in San Diego, where our company is based.

I haven't been directly involved in the pricing, setup cost, and licensing of UiPath Platform, however, I have been informed. My manager, who is a director, handles all of those aspects.

Before selecting UiPath Platform, we considered Blue Prism, and then Automation Anywhere was implemented for a year or a year and a half before we switched to UiPath Platform. What stood out in my evaluation process was that the capabilities UiPath Platform provided were significantly more than what we had with Automation Anywhere. As soon as we switched over, our benefits almost tripled in the first year.

When giving advice to other organizations considering UiPath Platform, I would emphasize that starting POCs is very important. Having been on both sides as a consultant before joining this company, we had some POCs which did not work out very well. 

At our company, the POCs we selected were the best. Even today, those POCs turned into bots which give us more return on investment. Choose your automation ideas wisely, give adequate time, and manage stakeholder expectations. 

I rate UiPath Platform a nine out of ten.

My main use case for UiPath Platform is in the contact center. A quick specific example of how I use UiPath Platform in my contact center is streamlining agent processes. UiPath Platform helps streamline agent processes by automating manual actions that the agents would be completing, such as password resets.

UiPath Platform has reduced human error and freed up employee time, which has improved my business.

The best features UiPath Platform offers are ease of use and speed to development. What makes UiPath Platform easy to use is that development turnarounds are quick and the code is easy to understand.

UiPath Platform can be improved in terms of speed to deployment. Speed to deployment is the main area that needs improvement.

I have been using UiPath Platform for nine years.

UiPath Platform is stable. However, it has become less stable recently.

UiPath Platform's scalability is good.

UiPath Platform's customer support is bad. I would rate the customer support a two on a scale of one to ten.

I did not previously use a different solution.

My experience with pricing, setup cost, and licensing is that it is generally expensive and requires customer buy-in.

UiPath Platform has positively impacted my organization by increasing ROI. Streamlined processes lead to time savings and cost savings regarding the ROI.

Before choosing UiPath Platform, I evaluated Blue Prism and Automation Anywhere.

I find the UiPath Platform community strong for answering questions.

I do not use Agentic Automation.

I don't use UiPath Platform Communications Mining, so I am not able to automate actions or responses according to the type of content in the message.

We aren't using coding agents to build or troubleshoot automations with UiPath Platform.

We don't have any coding agents that we are using or that help solve problems for our team.

Our main use cases for UiPath Platform involve building RPA capabilities and then moving to explore Agentic automation.

One of the features of UiPath Platform that I appreciate the most is UiPath Studio, which has been the best feature.

The features of UiPath Platform have benefited my organization as I am building out capabilities for insurance companies, including FNOL, claims, and underwriting.

I think UiPath Platform can be improved by providing more transparency around token consumption and how Agentic will be part of the strategy going forward.

I have been using UiPath Platform for the past three years.

Prior to adopting UiPath Platform, much of what we had built were homegrown solutions, so we did not use another solution to address similar needs.

My experience with deploying UiPath Platform is very straightforward on the RPA side, and I believe they do an excellent job streamlining that process.

What worked well during deployment was the platform itself. The challenges I faced were more operational and internal, though governance remains something that the companies I work with struggle with.

Before selecting UiPath Platform, we considered looking at some of the Microsoft platforms, specifically Power Automate, but ultimately did not pursue that direction.

What stood out to me in my evaluation process of UiPath Platform, both positively and negatively, was the simplicity of its tools and the ability to build very quickly, which I found to be the most positive aspect.

I do not currently use Agentic AI. At this moment, I am exploring UiPath Platform's Agentic automation capabilities, but we are not actively using it yet.

My overall experience using UiPath Platform's Agentic automation capabilities, from what I have tested, is very good, and I look forward to using it more in the future.

My team and I have not yet used UiPath Academy courses.

From what I can tell, the value of UiPath Platform's user community is very strong, and I look forward to engaging more with it in the future.

My advice to other organizations considering UiPath Platform is to invest time and effort into understanding their current workflows and processes before evaluating technology.

I rated this review an eight.

My main use case for UiPath Platform is process automation. Top of mind, there are IXP-based appraisal document collection processes, as well as regulatory reporting automation and processes for data collection that I am using UiPath Platform for.

The features of UiPath Platform that I appreciate the most include the Flow Designer tool and the Automation Cloud option, but the one I use most frequently is UiPath Studio.

I specifically value these features because the cloud option allows for greater collaboration between team members, and Studio is intuitively laid out in a way that works well with how my brain operates.

Even though it took a year to get it where it is, I am saving time by extracting data points, and the extraction has significantly improved our time, probably four or five times faster than a human.

In my opinion, UiPath Platform can be improved with greater stability, as the versions are rapidly changing, sometimes with minor differences and sometimes major; a more consistent interface between versions would be beneficial.

The only thing I can think that would make it a solid 10 is some additional features and samples around new options so we can get hands-on experience before fully implementing, as that appears to be the only thing it seems to be missing.

I have been using UiPath Platform for a year and a half.

I have used UiPath's customer technical support, and I would evaluate it as very thorough; they took on the issue I was having, sought an answer, and found it, which was a really positive experience.

Before adopting UiPath Platform, I did not use another solution to address similar needs at this company, as UiPath Platform was the organization's first automation tool.

I was not involved in the deployment process of UiPath Platform, as it had already been deployed.

I know that there was a request for an RFP put out for different companies, but I am not sure exactly which ones were compared; however, I know that UiPath Platform won out against at least two others. I believe it came down to cost and scalability, but I was not at the company when that decision was made.

It took about a year to get it to that point.

I do not currently use UiPath Platform's Agentic Automation capabilities such as Agent Builder, Orchestration, Test, or Autopilot.

I have used UiPath Academy courses and think they are great, but sometimes they get out of date pretty quickly with the consistent development.

The biggest benefit I have seen from UiPath Academy is the ability to see what is coming by taking those courses and determining whether a use case is something we could implement at our company or if it is a direction we want to avoid, as the descriptions and examples within those courses are very helpful for our decision-making.

I find UiPath's user community to be very helpful, and I truly appreciate the robust community that has saved me many times; when I ask a question, they often have an answer ready, so I can find multiple ways to address issues I encounter.

I would rate this review an 8 out of 10.

My main use case for UiPath Platform is anything process automation oriented.

A specific example of a process I have automated with UiPath Platform is healthcare provider billing processes.

The biggest challenge I faced when automating healthcare provider billing is establishing integrations to core systems that might not be able to be connected to easily. UiPath Platform helps me solve it by allowing me to connect multiple different data sources and processes into a cohesive view and process.

The best features UiPath Platform offers include a great ecosystem of products that feel very connected to the end-user, along with a complete suite of products that complement each other really well.

I find Document Understanding and the new Coding Agents features the most valuable in UiPath Platform's suite.

Coding Agents being able to develop both apps and workflows in days rather than weeks is a fantastic new feature that I hope to see evolve more as time goes on.

UiPath Platform has positively impacted my organization by allowing us to automate things that we didn't think were possible.

A specific example highlighting the positive impact UiPath Platform has had on my organization is that it allowed a better experience for everyone involved, both customers and staff, freeing up repetitive work and enabling our staff and customers to add value where it matters most to them. Satisfaction scores have gone up significantly by using UiPath Platform.

UiPath Platform has reduced human error and freed up employee time, allowing us to reduce our backlogs and be faster throughout our processes.

I would like to see the new Maestro features and Agentic features get more evolved. Knowing that they are fairly new features, looking to see that they are improving over time would be great, but as I said, UiPath Platform is fantastic, and there is very little to complain about.

Customer support could be better.

I have been using UiPath Platform for seven years.

I find UiPath Platform to be very stable.

UiPath Platform's scalability is very easy to scale.

Customer support could be better.

I previously used Blue Prism, and I switched because I believe the ecosystem of UiPath Platform is far better.

My experience with pricing, setup cost, and licensing reveals that there are good parts of it, and there are parts that can be improved.

I have completed UiPath Academy courses and find them really useful. The only feedback I can give is that I wish they were updated a bit more frequently as new features are deployed and have them more up-to-date with the current product updates.

I measure return on investment mainly by tracking customer satisfaction scores, employee satisfaction scores, and the speed of executing processes.

My experience with pricing, setup cost, and licensing reveals that there are good parts of it, and there are parts that can be improved.

Before choosing UiPath Platform, I evaluated the main sort of automation platforms.

UiPath Platform's user community is fantastic. It is by far the best part of being a UiPath Platform customer.

I am using Agentic Automations, and its ability is to be more flexible and dynamic, even replicating human ways of solving problems.

I use Agentic Automation for primarily situations where you need a judgment call to be assessed and compare different dynamic data sources.

By leveraging Agentic Automation, we have been able to automate things we didn't think were possible, and it has allowed us to build more end-to-end workflows without too many human judgment steps throughout the process.

A specific workflow where I am using Coding Agents to build automations involves the new coded apps feature to build better human-in-the-loop components to create a newly designed and very professional view.

UiPath Platform's approach to Coding Agent integration is our platform of choice; it is that simple.

My advice to others looking into using UiPath Platform is to really understand the ecosystem and take advantage of the full ecosystem of services.

I found this interview a bit fragmented, and I wish I could answer broader questions to provide my information and details as we go along. I felt it took a bit too long compared to what we could do in a normal conversation.

I give this review an overall rating of ten out of ten.

My main use case for UiPath Platform is to automate our testing.

A specific example of how I'm using UiPath Platform to automate testing is automating the testing for patching. After the computers have been patched, we have to perform certain validations in terms of the accessibility of applications and also ensure that the patches have been applied.

Aside from that, we are planning to automate the mobile testing that we currently have and also the Mac OS testing.

In my opinion, the best features UiPath Platform offers include the availability of different suites, such as the connectivity between UI Test Cloud, which includes the Orchestrator, the Studio, and also the Test Manager. Then later on, having the agents connected optimizes the automation that we have in the process.

The connectivity between components like Orchestrator, Studio, and Task Manager has helped my team by making the process smoother because everything is within a standard or one suite itself, so it's easier for teams to use it and the integration is in place.

UiPath Platform has positively impacted our organization in a good way, though we are still in the process of migration and about to finish, so we will be able to measure the ROI later on.

Since we're in the migration phase, we have noticed process consistency as an early win, one being that this is much easier to use than the previous tool that we had, plus being able to use the reusable components and having it integrated with GitHub, which is much better. Since we are migrating from on-prem to cloud, having the tool that is cloud-based also helps us to manage everything better.

At the moment, I cannot speak for how UiPath Platform can be improved, but if there are certain things that need improvement, it's more on training, because we find that some of the training materials are outdated in UiPath Academy.

I have been using UiPath Platform for just two to three months.

UiPath Platform is stable.

The customer support is very good in terms of the support coming from the technical manager itself.

I would rate the customer support an eight at the moment.

We previously used a different solution, Sikuli and also Jenkins to do our automation, which were on-prem basis, and we switched because we were looking for a more stable and cloud-based solution; we selected UiPath Platform among all the tools we conducted a proof of concept.

The solution has reduced human error and freed up employee time, which has affected the business by having an optimized version and at the same time, being able to allocate resources to other types of work.

My experience with pricing, setup cost, and licensing has been pretty great so far, but I am not the person to provide more details around this.

We evaluated other options before choosing UiPath Platform, specifically AccelQ.

My teams have used the vendor's UiPath Academy courses.

The biggest benefits I have seen from UiPath Academy include my team, especially the team in Manila, using it for self-learning how things are being done, especially with UiPath Studio and with the Test Manager. Having access to UiPath Academy helps resources be enabled to do the automation or assist with the automation itself, especially with the migration.

My advice to others looking into using UiPath Platform is that since UiPath Platform has a lot to offer, especially with the agentic AI automation, they really have to start from the beginning, like automating everything that they could automate before applying all the other things that UiPath Platform has to offer, such as the agentic automation, Maestro, and even the digital factory testing later on. I would rate this review a nine overall.

We use UiPath traditional RPA software rather than UiPath Platform.

Our main use cases for UiPath in our organization include submitting RFQs for fuel, helping with collections, and remittances on the finance side.

To provide a specific example of how we use UiPath for submitting RFQs for fuel, our bot logs into an Oracle Fusion system, creates a request for quote with the selected vendors, and submits it.

The bot does not handle any follow-up steps after submitting the RFQ, such as tracking responses or notifying our team; it is mainly focused on submission.

The best features UiPath offers include their overall flow, REFramework, the mechanism of queues, and the low-code apps; all of those are great.

I use the queues and the REFramework in my work, and I find the low-code apps make things easier for my team.

UiPath has positively impacted our organization in the areas of receivables and collections by automating many of the manual repetitive jobs, replacing them with bots doing them for us.

I believe UiPath licensing could improve, as we have always found it tricky. The licensing changes every year, and having a static, easy way to understand licensing would be beneficial, along with knowing the impact before getting into it.

As we explore agentic automation, I hope to see UiPath address these licensing concerns and explore other potential improvements.

We use UiPath traditional RPA software rather than UiPath Platform.

UiPath is stable in my experience.

The scalability of UiPath for our needs is good so far.

Customer support is great. I would rate the customer support on a scale of one to ten as seven.

We did not previously use a different solution before UiPath; it was our first automation RPA solution.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My company does not have a business relationship with UiPath other than being a customer.

I have not seen a return on investment, and it is tough to quantify because we have not been tracking those metrics. However, overall, we get positive feedback from users whose work we have automated.

My experience with pricing, setup cost, and licensing reveals that licensing is complex and takes time to understand. The licensing changes every year, requiring time to understand it annually, and it can be simplified.

Before choosing UiPath, we did not evaluate other options. We went by the Gartner leader quadrant and spoke to UiPath directly.

We have not used any of the UiPath Academy courses, so I cannot provide the biggest benefits we have seen from it.

I do not have much to say about UiPath's user community, as we have not communicated or interacted with the user community. We work directly with UiPath as an organization.

We have not been using agentic automation.

We are only using traditional RPA and are looking into getting into UiPath Platform. I do not have any advice regarding UiPath Platform at this time. My overall review rating for UiPath is seven out of ten.

Our main use case for UiPath Platform is to automate some of the reporting that we do internally in the short term, and a little further out, we aim to automate a lot of the management and patching of our mobile devices and our Mac platform.

We take reports from both Knox, AT&T Premier, InTune, Tanium, and currently Asset Panda, which will soon be ServiceNow. These reports are currently either manually driven or via API calls, and what we want to achieve with UiPath Platform is perhaps to have web scraping of some of the sources. We have not been successful in setting up e-bonding through AT&T, as they are resistant to provide us access. So we are a little frustrated, and I think UiPath Platform will be a much easier, unified, holistic way of managing these automated reports.

I think the best features UiPath Platform offers are clearly its ability to orchestrate. We use Claude heavily within our IT, and the concern there is that everyone is using it a bit differently and connecting in different ways, using different applications, which adds a certain amount of security risk. UiPath Platform is going to give us a little bit more structure overall. I do love the continuous integration that it naturally has, so those are some of the features that I am appreciating right now and looking into.

My thoughts on how UiPath Platform helps with continuous integration and improved structure for security compared to our current approach is that our current approach has a single group that manages Claude, for example, or ChatGPT, and based on general guidelines, they try to keep it secure. However, I think we need a broader IT representation and more governance, and I believe UiPath Platform will allow for that and will enable quite a few different abilities within IT. We also have some internal development, and that will help us to have a unified platform to be able to govern.

Speaking of that particular report, we are building that right now, which will eliminate the need for two engineers to gather this data every month and provide a complex report while having to aggregate some of the steps manually. That will save significant time, perhaps a couple of hours each month for each engineer, and that step alone has saved us money. It is a repetitive task, so automating that is a big win that frees them up to do other things.

I do not have anything as of yet regarding how UiPath Platform can be improved, but I am excited to hear about more development on the Mac side features, as that is going to be important for us.

I think the broader Gates Foundation may be looking at abilities to do work within Linux and managing Linux, but I do not see much information about that, so that may be something we look into in the upcoming year.

We have just begun to use UiPath Platform.

UiPath Platform is stable.

From what I see right now, the scalability of UiPath Platform allows us to scale this to a much broader foundation of workflows.

Customer support for UiPath Platform is good.

Our team was using Jenkins before UiPath Platform because we needed something a little more robust that allowed for different tool sets, which is why UiPath Platform was evaluated.

UiPath Platform has reduced human error and freed up employee time, which is cost saving as far as engineer time. It frees up their time, allowing them to do other integrations and innovative tasks while also considering placing other workflows within UiPath Platform, enabling more innovation.

I was not a part of that evaluation, but they did look into other options before choosing UiPath Platform.

I am very new to UiPath Platform's user community, having signed up just a week ago, and I have not yet really explored it; I have read a few articles, and that is it.

I think it is really important for others looking into using UiPath Platform to figure out how it is going to be used and who is going to be able to use it within your organization. Having very clear goals in mind will help you decide what you need to purchase within UiPath Platform for the initial phases, and having some governance already pre-existing with multiple people involved, such as in my case from IT, will be beneficial.

I gave this review a rating of ten.