UiPath Platform Reviews

My use cases for UiPath Platform in my organization are to automate process, operation process and the business process.

I find the security features of UiPath Platform most valuable because I don't have problems with UiPath Platform during my journey, and I appreciate the support. The support of UiPath Platform is very fast, with rules and security response, which makes it responsible, and I appreciate this. I have seen time saved and value from using UiPath Platform so far. Security operations are very important for us, but I think the time saved is significant.

I think UiPath Platform could improve in the catalog regarding options and hyperautomation, as I think this is more evaluated, and operations too. I don't want to see additional features in future releases. I don't have current pain points that I would want them to fix.

I have been using UiPath Platform for almost four or five years.

I assess the stability and reliability of UiPath Platform as very good.

The support of UiPath Platform is very fast, with rules and security response, which makes it responsible, and I appreciate this.

Positive

I have considered other automation solutions in the last years, but for RPA, I only used UiPath Platform and Automation Hub among other things.

My experience with deploying UiPath Platform is very good, as my team discusses this, saying it's very secure and fast.

My experience with contracting for UiPath Platform is good, and I think there is an opportunity for price revision, but it's a good negotiation for us because of security.

I have seen time saved and value from using UiPath Platform so far. We have 800 people saved now with using UiPath Platform in terms of FTEs. That is per year, the time I am saving with UiPath Platform.

I selected UiPath Platform over Automation Anywhere because of its security, as I think it's the best.

The price is what would make it a perfect solution for me. I would give UiPath Platform support a rating of nine on a scale of one to 10. I have experience with contracting, licensing, and pricing of UiPath Platform, but I handle this job once a year during the contract revision. I currently have almost 300 robots deployed with UiPath Platform. I deployed a little more than a hundred robots across several years. I plan to expand and deploy more robots next year. I would rate UiPath Platform a nine on a scale of one to 10.

Currently, we are using mostly RPA, which is fixed automation, outcome-based. We know what the input and output are. This will do that regular task, so that is what is current. Earlier I was preferring RPA, however after seeing agentic's potential, I wanted to explore more on agentic AI and how that entire business workflow can be automated. 

Currently, we are in food manufacturing, and we have many business functions such as order-to-pay or procurement-to-order. We are doing all these things by having third-party software such as an ERP suite, Snowflake, and other tools. 

I want to explore how we can use Maestro to bring up that entire business automation workflow. We are trying to achieve the same business flow that is happening. I wanted to try it with Maestro. 

We went with UiPath Platform for a specific use case. We were already doing it, however, there was significant manual involvement. So, for us to implement UiPath Platform was to find software or a tool that can automate all these things. 

For our use cases, we were previously using different tools and a tech stack. It made a difference, though not drastic, with about a 2 to 3% change over in the three or four use cases we are doing. It was previously a manual process combined with specific tools. With UiPath Platform, we are using RPA bots and have removed all other tools.

As a business-based person who handles engineering and IT from the business side, I can say that improvements would be beneficial in the automation of the entire software development life cycle through more agents, similar to the testing automation currently being done.

The activities we have implemented are pretty straightforward. The testing time and process were somewhat challenging. While deployment was straightforward and easy, the testing part, particularly testing the functional use case, was difficult. 

Writing test cases and dealing with failures was challenging. We had apprehensions about whether it would work well with the current setup, even with some latency. 

I have been using UiPath Platform for the past eight months.

We maintain metrics and KPIs for these bots, monitoring their functionality and performance. We compare metrics between previous and current states, which shows significant improvement. We have not experienced any stability issues so far.

While we are not using the full set of functions or functionality of UiPath Platform, only utilizing a limited part of RPA bots, we have experienced good scalability with what we are using.

I have been using the community support, which I would rate between seven to eight out of ten. 

The response is good as they have a large community. When questions are posted, someone always tries to help. The notification system is effective, alerting users when someone from UiPath Platform has posted a potential solution to their thread.

In terms of technical support, we haven't reached out so far so I can't say how they are.

Positive

It made a tremendous change in the way that we are doing the deployments. Right now, are doing on-prem deployments. It's connected, yet we eventually wanted to move to UiPath Cloud or maybe AWS. 

It's pretty straightforward for whatever the activities that we have made, and we didn't have much. Testing was pretty straightforward and easy yet testing the functional use case made it a little difficult.

The change came from business requirements when customers indicated that the current process was not optimal. We then started exploring alternative solutions, which led us to implement UiPath Platform.

We wanted to remove that manual intervention or bring up some human touch there. First, we did a prototype to see how the end-to-end workflow was happening for one use case. Then we tried to derive metrics, such as how much time we are saving in terms of resources and for the entire flow. It made a significant difference for us at that point in time. Usually, it used to take many minutes and had to interact with numerous tools and technologies. When we implemented UiPath Platform and RPA, it showed substantial improvements from a metrics perspective regarding time savings and overall efficiency.

I cannot provide specific advice about certain aspects as we have not extensively explored all features. We have not had to raise any support requests so far. 

Every business and company has its own requirements. The best suggestion is to understand the full functionality of UiPath Platform and carefully consider the areas where it should be implemented rather than utilizing it everywhere without proper evaluation.

Based on the overall functionality and features being used, the reviewer rated UiPath Platform an eight out of ten, indicating satisfaction with the solution.

On-premises

Clients usually use UiPath Platform for the automation of use cases in departments like HR, Finance, and IT support.

UiPath Platform can handle very complex processes. We have implemented various complex use cases using UiPath, and they are performing very well.

UiPath Platform integrates with several systems, whether they are ERP systems such as Oracle or SAP, as well as other systems.

UiPath Platform utilizes AI features. They recently released a new platform called Agentic Automation, which exposes AI and RPA in one platform, making it something fresh and new.

The most important features of the UiPath Platform are the UI automation capabilities and Document Understanding.

UiPath Platform is doing a good job with enhancements; they are releasing new features almost every six months. However, I would recommend that they improve their ability to be a low-code, no-code platform, as this would be a great feature for their platform.

I have been working with UiPath Platform for about six years.

I would rate UiPath Platform's support a seven out of ten. They need to work on improving their response time for open tickets and handling complex support cases, as I have seen some cases take a very long time to troubleshoot and get to the source of the problems. Therefore, they need to improve their response time as well as increase the teams in their support team, especially when handling complex support cases.

Neutral

Deploying UiPath Platform takes a couple of weeks.

The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive.

It suits big enterprise customers. However, if the customer is of medium to smaller size, UiPath Platform may not be a suitable choice.

It is an expensive tool. When compared to competition, such as Microsoft's Power Automate platform or IBM Cloud Pak, UiPath is expensive. Both of them are much lower in terms of pricing than the UiPath Platform, so they need to consider this in the enterprise scheme.

I would rate UiPath Platform a nine out of ten.

I initially used UiPath for repetitive and structured or mechanical types of automation. I was a software engineer, and I handled maintenance processes for applications, whether it involved starting up servers, generating reports, or conducting health checks. These repetitive operational maintenance tasks were handled with UiPath. It was a tool for creating workflows to handle such menial tasks. 

Automation must be present in an organization. Without it, you are stuck with manual processes that require lots of manpower for menial tasks. Automation allows large companies to scale their services efficiently, focus on more strategic tasks, and serve their customers efficiently. Its benefits can be seen immediately after the deployment. Your staff does not have to do repetitive tasks anymore.

Communications mining happens at the intake part of an internal process. It helps to classify information coming from various channels, such as an email or a ticketing system. It is useful for triaging and actionable insights. You can action that using a downstream automation. It can help with any process, whether it is a finance, IT, HR, logistics, or healthcare process. They also have IXP which combines Communications Mining with Generative Extraction. Tone or sentiment analysis in documents helps with better redirection or triaging. It goes hand in hand with the capability to classify documents.

Communications mining can help save time for your resources. If about 80% of your incoming communication is related to order management, with automation, the return will be direct. There will be hard savings in terms of people needed to work on the order entry processes. Instead of ten resources, you might need just three resources. The savings depend on the use case or the volume of a particular use case.

A key strength of UiPath is that you can easily and quickly build automation. If you are familiar with UiPath, you can automate simple to medium processes in a few hours. If you do not have any technical background, you can get started with UiPath and be up and running in one week with the help of a foundational course. I had a colleague with a background in political science. He did the foundational course and was able to build a project on his own in just one to two weeks. He is now a successful technical project manager working with UiPath.

UiPath helps to reduce human errors if the process, requirements, and exceptions are properly defined and the process is fully optimized before being automated. The ideal target is 100% accuracy, but that is usually not possible for most processes. About 90% or more accuracy is more realistic. 

We have started to gather use cases where we can leverage agenting automation. It opens up more capabilities or coverage on the existing use cases as compared to before where we could only automate an end-to-end process to a limit. For example, we could only automate entering an invoice into a system using UI or API automation and downloading a report. With Intelligent Automation, they have added the capability to read from structured and unstructured documents and then classify the content. 

Agentic automation now allows us to handle complex tasks like invoice dispute investigations, which wasn't possible with traditional RPA. Using UiPath Agent Builder and Agentic Orchestration, we can automate and manage end-to-end processes across applications and provide meaningful resolutions. This makes workflows more dynamic and flexible compared to rigid, structured automation.

From the early days, UiPath stood out because of its intuitive interface and ease of use, enabling the automation of complex processes without requiring technical knowledge related to development. UiPath has since expanded from simple automation to Intelligent Automation and Agentic Automation. The coverage of more complex use cases has increased, making it more robust. Processes not capable of automation five or six years back can now be automated easily. We can read from documents using Document Understanding or create complex workflows that require many decisions using agents. They are moving towards Agentic Automation.

The UiPath community offers a lot of value for sharing knowledge and networking. It helps you build knowledge and grow professionally within the same company or land your dream job in this space. Many large companies are using UiPath as the main automation tool.

UiPath Academy was my first point of entry when I started using UiPath. With its help, I was able to build my first robot. It has also helped me to be up to date with the latest and greatest features of UiPath.

Now that UiPath is moving towards BPMN as part of agentic orchestration on Maestro, there is a need to make it easier for newcomers in the BPMN space to understand the components of a BPMN workflow. More awareness is needed since even technically inclined individuals are not very familiar with BPMN.

I have probably used UiPath since 2017.

Our clients are large enterprises and small to medium businesses. We are both a partner and a customer. About 90% of our resources are working with UiPath. We are a small company with 200 to 300 employees.

Sometimes the technical support team gets repetitive with the questions they ask, and for complex issues, it drags on too long.

Neutral

Some of our customers are on-prem, and some of them are on the cloud.

If you are on the cloud, you do not need to worry about deployment. On-premise, it is similar to other software where you need to provision an infrastructure, either AWS or any of the hyperscalers. It might require more steps and effort, but it is doable.

For complex cases, it could take an average of three months. Simple ones can take less than a month.

In terms of maintenance, any solution requires some sort of support and maintenance.

UiPath Autopilot saves 20% of my time. Most of my time goes into building projects for customers and not for personal productivity. The only automations that I leverage are the prebuilt ones for my personal use, such as UiPath Autopilot.

There is always an opportunity to improve. They have been trying to improve pricing by consolidating some of these SKUs together. They are trying to bundle more capabilities with the same set of licenses, which is good. However, because things are always changing, it leads to some confusion. They can make it more streamlined and consistent.

Compared to Blue Prism and Automation Anywhere, UiPath is more user-friendly and constantly innovating to lead in agentic capabilities.

Overall, I would rate UiPath an eight out of ten.

I started with UiPath Platform for evaluation purposes and found it to be effective. We are now using it for processes and Intelligent Document Processing (IDP). These are the two main use cases that I have implemented using UiPath Platform. There are several different scenarios we can implement, and I have used it for both RPA and IDP.

I have used both attended and unattended automation options. The majority of my processes are unattended, but I have developed attended processes as well.

UiPath Platform is a low code solution. It offers a wide variety of activities and integrations with multiple applications, including CRM tools. At the same time, it provides us the flexibility to write our own custom code using features like Invoke Code or languages such as VBA and Python. This means we have the freedom to create our own code while also benefiting from a low code platform that allows us to build solutions based on existing activities.

One of the great things about UiPath Platform is its rapid evolution. This keeps people interested, especially when news breaks that new features are rolling out. Organizations become curious about potential use cases and how they can implement these updates. It’s impressive that they invest so much in improvement because it helps us enhance our offerings to business teams. With a single tool that encompasses a variety of functionalities, we can seamlessly integrate and address multiple problems simultaneously.

UiPath Platform is evolving and continuously adding new features. When I started, UiPath Platform was straightforward and easy to learn, even easy to implement because every function or predefined action, called an activity, was self-cleared and self-explanatory regarding its function, input, output format, and capabilities. They are currently implementing AI in every single product of theirs.

It is currently becoming somewhat complicated because AI is good, but too much of everything might spoil the dish. They are trying to evolve or include AI features everywhere, which could be challenging because I am not able to find proper use cases for each product having AI. Until we have specific use cases, we would not be able to use it effectively, and this also complicates the development and environment. This is one concern I have currently, though they might have other perspectives while developing this. My personal view is that involving AI in every product might be premature until we find actual use cases.

The AI integration is promising. We can utilize AI across various applications. We have autopilot functions, auto-healing capabilities, and now they’ve introduced IXP, which stands for Intelligent Access and Processing using AI. Additionally, we have communication mining for large language models (LLMs), which is a significant advancement. While it's good that we are leveraging AI to tackle problems, I do have concerns about relying too heavily on AI without fully understanding its actual usage. There’s a trend to incorporate AI into everything, even basic RPA tasks. That’s something to keep in mind.

My primary concern is related to the lack of clear use cases for AI technologies. I am a fan of AI and actively use it, but without proper use cases, its applications can seem unproductive. As we introduce these tools, their complexity tends to increase, and without defined scenarios for implementation, it becomes challenging to adapt to the technology effectively. Currently, new features are being rolled out, but we lack comprehensive insights into how to set them up and utilize them effectively. It would be helpful to understand the specific scenarios where we can apply these tools. If I had access to relevant use cases, I would be able to leverage AL tools more effectively. When new products are offered, it's essential that the providers also include use cases, training, and documentation to fill this information gap.

I have been using UiPath Platform for around seven to eight years.

The downtime for UiPath Platform is very minimal. I would rate it a nine out of ten.

For bugs, I would give a rating of around eight and a half. While they may not have many bugs, there could be better documentation. They offer a wide range of features, so having proper documentation and clear configurations is very important. 

Scalability is good for UiPath Platform. I would rate it a nine out of ten.

My organization works only on RPA solutions, so about 80% to 90% people are working with UiPath Platform. The client we are working with has a very small team of two to three developers.

Initially, their support was great, but now, since they are catering to a larger number of customers, I learned that they have different support plans. This means that support can be provided via email or phone, depending on the support plan you purchase from them. For resolving any issues, I believe it would be more effective to discuss matters over a call rather than through emails.

I am uncertain if they are fully aware of how this shift has affected their support quality. In the past, it seemed there were no different support plans, but now there are. I'm not sure about the cost differences either, but I would prefer comprehensive support for those who are paying for it.

There are instances where I encounter configuration issues that aren't well documented or where I face understanding gaps. Coming from a technical background, I often find that certain configurations need to be handled by the infrastructure team. In those situations, getting assistance from the support team would be much easier if we could arrange a call rather than relying on email exchanges.

Positive

With cloud infrastructure, they manage the entire application environment themselves. In contrast, on-premises setups are more complex, as we need to deploy multiple applications that require integration. This approach also comes with certain limitations, particularly regarding the use of large language models (LLMs) and AI technologies. Therefore, deploying solutions on the cloud is generally easier compared to managing them on-premises, which can be a bit more challenging.

I have been using their cloud solution for the last four to five years, but the Orchestrator is on-premises.

In terms of maintenance, an RPA solution requires ongoing maintenance, especially when applications are updated, formatting changes, or processes are modified. Various factors can necessitate upgrading or maintaining RPA systems. However, if there are no external impacts on the process, inputs, or outputs, the system can run smoothly for an extended period—possibly for a year or more—without issues or significant maintenance. Dependent applications, such as third-party applications, which are outside the control of RPA, can impact the process. Changes or updates to these external applications can indeed impact the overall process.

I'm not heavily involved in pricing, but I know that license prices are continuously increasing. The cost often depends on the organization and the number of licenses purchased, with larger purchases generally resulting in lower costs. This can lead to savings on extra expenses, especially since providers are now offering solutions as a service. For smaller organizations that may not have the infrastructure to support complex setups, using tools directly on UiPath Cloud can be a viable option. This strategic approach seems to be well thought out by the providers.

My experience with various tools leads me to believe that UiPath is significantly ahead of its competitors. They invest a lot of resources into continuously evolving and upgrading their products, especially with the incorporation of AI technology, which is a hot topic right now.

However, it's important to note that your choice of tools depends on your specific needs. For basic Robotic Process Automation (RPA), there are multiple vendors available that may offer more affordable options, including some open-source tools in the market.

When it comes to Intelligent Document Processing (IDP), there are also numerous vendors to consider. Ultimately, what matters most is your priorities and requirements. UiPath stands out in the market due to its comprehensive suite of solutions, which includes RPA, testing tools, IDP tools, Intelligent Process Automation (IPA), process mining tools, and communication mining tools. This wide range of offerings can greatly aid organizations in their digital transformation journeys. Therefore, UiPath is a leading choice for RPA products.

UiPath Insights is a valuable feature. Recently, they introduced UiPath Maestro, which I believe is focused on BPMN processes. For analytics, there are tools for communication mining and process mining. However, I haven't worked with any specific analytics tools yet. While UiPath does provide various insights, I wouldn't say there’s a dedicated analytics tool that I've used.

I would recommend it depending on the use case. If you are looking for an enterprise-level or full end-to-end solution for your automation journey, you should consider UiPath Platform. However, if you only need individual functionality like Robotic Process Automation (RPA), you can choose any other RPA vendor. If you have a significant pipeline of tasks to automate or a variety of processes that require automation, UiPath Platform is an excellent option. It provides robust integration capabilities and can handle multiple use cases. Conversely, if the focus is on a specific problem and there are budget constraints, opting for another vendor might be more suitable.

I would rate UiPath Platform an eight out of ten.

Public Cloud

Other

My main use cases for UiPath Platform in my current organization involve automation, so it helps with use cases where I don't want to do too much coding, where it's easier to pick up and I want Orchestrator. 

An obvious example of automations I've done is onboarding. We onboard users with various applications through UiPath Platform. So the ticket will come in, the bot will pick up the ticket, it'll go to all these applications, give you the access you requested and then it closes the ticket as well.

Originally for onboarding, we had many errors happening where the wrong access was given or admin access was accidentally approved. Now, when the bot picks it up, it'll check stuff like that. And if it's admin access, it will go to an extra approval step. Before, it might have been accidentally slipped through and it would be a lot of user error in that case. So now we don't have any errors for onboarding.

The features of UiPath Platform that I find most valuable are probably the orchestration part. You're able to see everything happen in real-time. You're able to see the logs as well. Everything's all in one application.

It's difficult to say where UiPath Platform could improve. Many of the improvements that I want are something they're planning to have done. 

An example would be Agentic AI; it was something that I wanted a bit ago. An integration with various other software that they spoke about today includes Google Cloud, Salesforce, and similar platforms. It's still coming out. I don't see everything, so it's hard for me to pinpoint something specific that they don't have on their roadmap.

I have been working in my current field for almost eight years now. I have been using UiPath Platform for six of those years, or five of them.

I would assess the stability and reliability of UiPath Platform and its bots or automations as pretty good. I would say reliability is very based on the developer. In terms of software, how it was built.

The plan is always to expand more. There's always something to do. As the company grows, so does the workload. So there's definitely a lot more work now. We currently sit at probably about 30 to 50 bots. We're looking to expand, probably double over time.

Prior to adopting UiPath Platform in my company, I had used other automation software, such as Power Automate, Automation Anywhere, and Python has a bunch of libraries that are available. 

We've used what we consider the best tool for the job. If it's within the Microsoft environment, we'll go towards the Azure stack rather than UiPath Platform. My current company, when I joined, already had UiPath Platform. They saw that UiPath Platform was pretty much a big leader in the space for RPA. It's a pretty big name.

My experience with deploying UiPath Platform and robots is pretty simple. It's very user-friendly. You don't really need a software background to pick it up. Deploying is just a couple of buttons.

We reduced our onboarding time for new developers from one to three days of the ticket closing to within the hour, 30 minutes.

I have evaluated other RPA solutions to compare with UiPath Platform in terms of both pros and cons; probably the biggest competitor would be Power Automate. It has the backing of Microsoft, which is huge. They have OpenAI, they have native connectivity with their entire environment. So it's a really big pro. The con is they're not very good at orchestration; they're more workflow-based, so that's a drawback. That's where UiPath Platform has an advantage.

My advice for someone who is considering UiPath Platform is simply to do it. A ten out of ten for me would be having native integration with everything I'd want and I don't think that'll ever happen. I'd want is Teams, however, Microsoft owns it, and they wouldn't give it away. 

On a scale of one to ten, I rate UiPath Platform an eight. It's a really good platform in terms of what it does and what it's offering now; it's getting better.

Public Cloud

Microsoft Azure

I have used UiPath Platform for process mining to find automation opportunities, specifically for the P2P, Process to Pay process. We found the insight we wanted. In my team, UiPath Platform used to be utilized by three or four people; however, I'm not certain how many people can use it.

The best features of UiPath Platform are that it is quite user-friendly and easy to understand.

The user interface of UiPath Platform is easy to use; you can understand what you need to do, and the navigation is good and easy to find.

In our organization, UiPath Platform improved the P2P process, where there were some manual steps such as the approval process that was done manually. We suggested making it automated; it helped maintain the hierarchy to get approval and was quite fast. After that, we saved a lot of time with increased accuracy, which was beneficial.

In UiPath Platform, the area that may have room for improvement is the language, which is quite difficult. From the SQL perspective, it feels more manageable to handle or write, but the language needed to create some KPIs in UiPath Platform is quite challenging.

I have compared UiPath Platform with other automation tools such as Power Automate and Celonis, and while they were quite similar, I still have concerns about the programming language only.

I have used UiPath Platform for one year.

I would rate the stability of UiPath Platform as nine.

Positive

UiPath Platform is scalable, and I would rate it an eight for its ease to upscale or downscale the solution.

Positive

I would rate the technical support for UiPath Platform as nine.

Positive

I have used the academy courses to learn about UiPath Platform.

I am satisfied with the academy courses for UiPath Platform; they are good and easy to understand. One suggestion is if they could put more videos on more use cases; that would be great.

It took maybe a few days to set up UiPath Platform; I don't remember exactly, but it took some days.

I cannot provide an exact number, but UiPath Platform reduced human error quite significantly. I cannot give exact numbers, but we did implement some automation using that platform, which enabled us to find some automation opportunities that we implemented. The reduction may be around 10-20%.

UiPath Platform has saved us approximately 50.

I think the pricing for UiPath Platform is cost-efficient.

I haven't tried using communications mining in UiPath Platform, and I haven't explored that area, so I cannot comment on it.

I would recommend UiPath Platform to other users; however, I would mention that the programming language can be quite difficult. If someone is good with programming languages and has a good understanding, then it's fine; it's good. I would rate this review an eight overall.

I have been using UiPath Platform since 2017, primarily for training purposes and not for development purposes.The time I spend on installation and deployment is based on the project, as it is not a specific time; sometimes it may take more time, such as 10 hours or 12 hours.This affects my business as I am using UiPath Platform solely for my training purposes, not for development purposes. I am currently teaching UiPath Platform but not developing for my projects.I am providing UiPath Academy courses as part of my training programs.On a scale from 1 to 10, I would rate the technical support from UiPath Platform as a seven.

What I appreciate about UiPath Platform is that we can automate more things here, and especially because it is user-friendly and secure software. I have used many software solutions such as Automation Anywhere and Blue Prism, but I particularly appreciate UiPath Platform for its user-friendliness.UiPath Platform has definitely reduced human error in my organization and has also freed up employee time.UiPath Platform has positively impacted my organization by providing significant benefits, as it is user-friendly and free of cost, allowing me to teach students without incurring expenses compared to other software that charges for licenses.The biggest benefit I have seen from UiPath Academy is the availability of all developments, including the community's Q&A and up-to-date videos, which are extremely helpful.UiPath Platform integrates well with third-party applications; most of the time, we are using Excel, Google Sheets, and AWS, and we also collaborate with SQL Server occasionally.

There are a few drawbacks to UiPath Platform; while it works beautifully, sometimes certain features are not available. The UiPath Platform community members upload all the packages inside the software, so if something is not working, I can go there and search for the specific packages and download them, so there are no issues at all.The features I face issues with mainly involve software updates; the current version is totally different from what was available in 2022 or 2023, which sometimes leads to complications.I would appreciate seeing more features integrated into UiPath Platform, particularly Intelligent Process Automation such as Agentic AI and other artificial intelligence enhancements, as these would make it easier to develop projects such as data extraction from PDFs.

I have been using UiPath Platform since 2017, primarily for training purposes and not for development purposes.

Performance-wise, UiPath Platform is stable, and I have only used the free version; I have never purchased any version. I do advise my students to purchase certificates, but otherwise, there are no problems at all.

UiPath Platform is definitely scalable, making it suitable for future growth.

On a scale from 1 to 10, I would rate the technical support from UiPath Platform as a seven.

Positive

I have used many software solutions such as Automation Anywhere and Blue Prism, but I particularly appreciate UiPath Platform for its user-friendliness.

I face very easy challenges when deploying UiPath Platform, as it is very easy to deploy the projects in the Orchestrator.

As I mentioned, I am using the free version of UiPath Platform, so I am not incurring any licensing costs.

Regarding the monitoring features of UiPath Platform, while I usually do not need them for my current operations since they are not development projects, I guide my students on how to monitor during our classes.The deployment model of my UiPath Platform is not cloud-based directly; I do use the cloud version with Orchestrator, but the maximum I utilize is the desktop mode.I have not started with Agentic Automation yet, but we are planning to start using Agentic and Generative AI as well.I would rate this review as a nine overall.

Hybrid Cloud

Amazon Web Services (AWS)