UiPath Platform Reviews

I have completed multiple projects with UiPath Platform, and the current one I can discuss is Azure Sync, which syncs files present in SharePoint to the Azure container.

For the Azure Sync automation in my daily workflow, SharePoint is maintained by multiple projects and multiple users who upload, delete, or edit files. Since not everyone can access the Azure container and it should be stored as a backup, the bot syncs files every day with two triggers: morning and evening. Whatever users do to the files in SharePoint is synced to the container as well. If a file is edited, modified, or deleted, the same action happens in the Azure storage container to maintain a backup of everything occurring daily.

I can also discuss a project where I worked on KYC verification for credit card appliers with UiPath Platform. I used Document Understanding and APIs to verify images and Aadhaar card numbers, PAN card numbers, and other information.

The agents are now trending with UiPath Platform, and the activities available are numerous compared to other tools I have worked with. I believe UiPath Platform is the best compared to others.

Document Understanding has been helpful in my projects with UiPath Platform.

Document Understanding assists me in KYC verification, where it extracts images, signatures, names, dates of birth, and other information.

UiPath Platform has helped improve our ROI. Most cases have reduced time comparatively.

UiPath Platform helped convert a project's time limits from four hours to 20 minutes, which is a great benefit to the company.

It has reduced human error and freed up employee time. Humans make mistakes that bots will not make, thus reducing errors.

In my current process with UiPath Platform, I experienced an issue with a SharePoint activity and raised a ticket with the UiPath support team. The initiative was good—they came with a call and all—but the issue did not resolve even after two to three months. The support team may need to improve response times and resolution effectiveness.

In documentation, providing examples along with how the activity works would be more helpful.

I have been using UiPath Platform for four years.

UiPath Platform is stable.

It is impressive to see how UiPath Platform's scalability works.

UiPath Platform's customer support is very good. I rate the customer support an eight on a scale of one to ten.

I have been working in RPA for five years. Previously, I was working with Automation Anywhere and now I am working with UiPath Platform.

I evaluated Automation Anywhere before choosing UiPath Platform.

I have seen a return on investment where the bots converted time from four hours to 20 minutes.

The experience with pricing, setup cost, and licensing for UiPath Platform is higher, but it can be justified when compared to other platforms.

I worked with Automation Anywhere and switched to UiPath Platform because users are picking UiPath Platform rather than Automation Anywhere comparatively.

AI agents have been improved regarding UiPath Platform's governance and security.

I have come across UiPath Academy courses and certification courses. Academy is the most valuable resource.

The events and DevCons conducted by UiPath provide significant value to me as part of the user community.

UiPath Platform is easy to learn since it is low-code and no-code. However, it is a vast product with much to learn.

I rate this review a nine out of ten.

I have used UiPath Platform for various use cases, including agentic automation, iXp, Salesforce, simple RPAs, and image-based automations.

I have used agentic automation with UiPath Platform, specifically in a cloud Amazon AWS use case where I generate job ads for an HR application while checking compliance for salary ranges and grades before posting.

Leveraging agentic automations with UiPath Platform has led to measurable improvements, especially in addressing mistakes with salary ranges and translating job ads into different languages, which has been beneficial for the business.

One challenge I aim to overcome with UiPath Platform's agentic automation is the lack of capabilities for web-based internet searches, which impacts a use case involving a client wanting to categorize potential business partners based on flags.

When comparing tools such as Blue Prism or Automation Anywhere to UiPath Platform, they are less scalable compared to UiPath Platform, which provides a broader picture with more capabilities and features, allowing for minimal scripting. UiPath Platform includes plug-and-play components and built-in OCS models that eliminate the need for an external OCS engine, enabling easy prompt writing.

UiPath Platform has delivered measurable impact overall, including AI aspects, iXp integration, improved document understanding, and screenplay features that simplify UI automation for SAP applications without the need to inspect elements.

UiPath Platform has reduced human error and freed up employee time.

I am not using communication mining or UiPath Insights, but I am well aware of those concepts.

I have not yet used coding agents to build or troubleshoot automations with UiPath Platform as it is a new feature.

I find that the pricing for UiPath Platform is relatively high compared to Automation Anywhere and other tools, but I do not know the exact numbers.

For UiPath Platform, I would like to see improvements in UI approaches, particularly with fuzzy selectors and enhanced image recognition capabilities.

I have been working with UiPath Platform for nine years.

I have not experienced any crashes, downtimes, or performance issues with UiPath Platform, as any downtimes are managed by the UiPath team.

I find UiPath Platform scalable; it can adapt from web applications to mobile and facilitates easy conversion of requirements into recorded steps.

The evaluation of the tech support and customer service for UiPath Platform depends on specific cases and their routing to the appropriate teams, adhering to certain SLAs and metrics.

I would rate the tech support of UiPath Platform around a six on a scale of one to ten.

In terms of pros and cons of UiPath Platform compared to other RPA products, one con is its stability on macOS or Linux platforms, while advantages include the extensive features for automating various types of applications directly.

UiPath Platform's initial setup consists of three products: Studio, Orchestrator, and Assistant, which all depend on the use case requirements for the correct license allocation.

My company has a partnership with UiPath.

Whether UiPath Platform is cost-effective and brings ROI depends upon the use cases; if a business needs scalable solutions, then UiPath Platform is a worthwhile investment.

I find that the pricing for UiPath Platform is relatively high compared to Automation Anywhere and other tools, but I do not know the exact numbers.

When comparing tools such as Blue Prism or Automation Anywhere to UiPath Platform, they are less scalable compared to UiPath Platform, which provides a broader picture with more capabilities and features, allowing for minimal scripting.

Being a part of UiPath Platform's user community reduces repetitive work, which is the first significant value I gain.

My team members have used the UiPath Academy courses, and they are well certified in that.

The biggest benefits from using UiPath Academy include AI fabric, iXp, agentic features, and the new iPad screenplay, along with mobile testing capabilities.

The forums and user community for UiPath Platform provide value through interactions with leaders, MVPs, and developers who assist in troubleshooting by suggesting multiple solutions.

I would recommend UiPath Platform to those needing automation for repetitive tasks, as it offers a good path without requiring coding experience. I rate this review a ten overall.

Our main use case for UiPath Platform is to automate our operational processes within customer service. For example, we use UiPath Platform to automate our disputes and claims processes. We are a financial institution, so whenever clients make a dispute, the bots now operate this task.

We were able to move people from doing boring and repetitive tasks to providing them with a tool that makes their work easier and helps us attend to and respond to our clients' needs in a faster and better way.

What I really love about UiPath Platform is that it is a single platform, a suite where you have a different set of tools that can help you orchestrate your automations.

It helps us with ease of implementation because we do not need to connect different systems. We have to do that with the internal ones, but we do not need to connect different applications or different applications from one single vendor, in this case, UiPath. From just one point, you can use the different tools and integrate them into your automation.

UiPath Platform's scalability is good overall because of the wide range of tools available within one platform and suite.

UiPath Platform has impacted our organization very positively. It has been really good and amazing. We have over 300 processes and we have saved around 3.3K FTEs during this time.

It has affected our organization positively because humans now do more strategic and impactful work and they are no longer working on repetitive and boring tasks.

We have great customer support with a Technical Account Manager who helps us with every question and doubt that arises.

Something that could be improved is that new tools are released very early. We have found bugs or we have not found ease of implementation with the new tools.

I chose nine out of ten because of the ease of implementation with the new tools.

Something that is going to be hard is change management. Not with the agents, but helping people understand that the agents are not going to take away their jobs has been difficult.

I have been using UiPath Platform for approximately 10 years.

We have experienced stability issues.

We have great customer support with a Technical Account Manager who helps us with every question and doubt that arises. I would rate the customer support a ten out of ten.

We have definitely achieved ROI with fewer employees needed and time saved.

The setup cost was good.

My advice to others looking into using UiPath Platform would be to have a sponsor and people who believe that automation can change the way you operate. Because you need that to push through all the change management difficulties. I would rate this review a nine out of ten.

One main use case for UiPath Platform that I could mention would be the outage validation use case we have executed in the SAP areas, where the bot validates that all applications are up and running after an outage.

Regarding additional use cases with UiPath Platform, most of the automations we currently build for our clients from the utilities sector come from the SAP areas, which have been very useful.

In my experience, the best feature of UiPath Platform is that it's a low-code platform, allowing individuals without specialized skills to develop automations after receiving training.

UiPath Academy's training resources have been immensely beneficial for my team, as they provide great content that builds both theoretical and practical knowledge necessary for development activities.

UiPath Platform has positively impacted our organization by reducing manual efforts with close to 150 automations developed and supported. While I don't have specific numbers on hand, UiPath Platform definitely saves thousands, and possibly even tens of thousands of hours on a yearly basis.

Individual use cases can return at least 150 to 200 hours of savings each year. The accuracy and reliability of output from UiPath Platform is quite accurate, matching the promised levels.

For improvements, I think UiPath Platform has been good in training resources and certifications, but more visibility on released features and hands-on training opportunities would be beneficial.

I have been using UiPath Platform for more than four years.

UiPath Platform is pretty stable, with no outages experienced during our on-premises use or after migrating to the cloud.

The scalability of UiPath Platform has been excellent, growing to meet our new requirements while being stable throughout.

The customer support for UiPath Platform has been excellent, as they respond timely to issues raised and help navigate through challenges.

I would rate the customer support for UiPath Platform a nine out of ten.

We initially used Pega RPA but switched to UiPath Platform in 2021 based on the client-side decision.

I have mentioned that UiPath Platform has yielded a return on investment, with each use case contributing at least 150 to 200 hours of efficiency and leading to a reduction in full-time employees.

Regarding the pricing, setup cost, and licensing for UiPath Platform, I have found the cost to be acceptable, but there was some confusion about how license usage counts were calculated.

UiPath Academy courses have been very useful, as I have taken various courses including the Foundation, RPA Developer Advanced, Analyst, and specialized AI courses, which provided the necessary knowledge for our work.

The UiPath user community has been very helpful, allowing us to post questions or concerns and receive support for our daily challenges.

We have not been using Agentic AI Automation until now but plan to start later this year, and this conference helped us gather more details on leveraging it.

My advice to others looking into using UiPath Platform is to highly consider it for saving time and effectively reducing manual efforts. I would rate this review a nine out of ten.

My main use case for UiPath Platform is automation of every process. As an architect, my goal is to find automation opportunities for every process and every department.

A specific example of a process I have automated using UiPath Platform is a complex project in the healthcare payer sector, which involved the grievance and appeals classification process end-to-end.

I set up the grievance and appeals classification process with UiPath Platform by having the automation process the documents, extract data, validate data, and classify the document using agents, route them to the correct department, capture evidence, and implement human-in-the-loop.

The best features UiPath Platform offers in my experience are process automation and recently agentic automation.

Agentic automation stands out for me because of the concept of having an agent decide what is right and what is wrong, emphasizing the deterministic character of the agent. The ease of developing agents within the platform stands out to me as well.

UiPath Platform has positively impacted my organization by showcasing time savings through automation, which directly or indirectly influences productivity. Productivity is equal to saved money. I can share that we have deployed automation in many cases where I have seen an average of 40 to 50 percent time savings in complex cases and approximately 70 percent time savings in non-complex use cases.

Improvements can be made in areas such as logging, metrics generation, and potentially in the new agentic platform. Reduced cost models would impact significantly or provide an opportunity for more use cases to leverage the same platform for automation.

There are not specific challenges regarding the needed improvements. The overall agentic experience is satisfactory.

I have been using UiPath Platform for five years in my current organization and approximately five additional years in my previous organization.

Regarding UiPath Platform's AI capabilities, I am satisfied with all the certifications they maintain concerning governance and security.

The accuracy and reliability of output from UiPath Platform depend on how I build the agent. An agent is a brain, and I need to give it tools and context, which will improve the accuracy. There is no direct answer for this.

My advice to others looking into using UiPath Platform is to implement it, start from the cloud, and begin with small use cases.

UiPath Platform is a great platform with areas where it can improve, and it exists in a dynamic, changing technological world. I believe more features are coming, and I am excited to use them. I would rate this platform an eight out of ten.

My main use case for UiPath Platform is orchestrating workflows and processes. In finance and accounting, we have tasks that we do automatically. One of those tasks involves reading invoices, using Document Understanding, reconciliation, and purchase orders.

Using UiPath Platform for invoice reading has changed my workflow. Based on UiPath Platform features, it is quite simple and we integrated successfully. The specific feature in UiPath Platform that stands out to me as most helpful for my work with invoices is the automation builder. What I appreciate most about it is that it is easy to use, understandable, flexible, and developers can also use it.

UiPath Platform has positively impacted my organization. We used UiPath Platform bots proactively to check the servers, and if a service is down, we execute and reach transcripts before a human gets a notification. The best features UiPath Platform offers for server monitoring and automation include integrations of services, such as business and orchestration dashboards. That has worked well for us. We used it with other systems such as SAP and Oracle. We have not faced many challenges. It is simple and straightforward.

Regarding improvements, recently launched features continue to improve. Unique and ready-made license costs should be addressed. UiPath Platform should work on the licensing information. On the product side, I feel there is no need to improve since there are too many features.

Even with AI, the accuracy is not one hundred percent accurate. We can estimate around eighty to eighty-five percent accuracy. Regarding UiPath Platform's AI capabilities, governance can be set, and coming to the security standpoint, it is quite lagging, but UiPath Platform is providing improvements.

I believe they should work on licensing because most customers will be concerned about the licensing.

I have been using UiPath Platform for seven years.

UiPath Platform is stable.

Scalability-wise, we can increase the bots based on our job needs for specific jobs.

UiPath Platform's customer support is quite good.

Before choosing UiPath Platform, we evaluated other options and went with Automation Anywhere and Blue Prism.

We are not using the coding agents.

For relevant metrics, UiPath Platform will definitely provide return on investment. It is around forty to fifty percent return, extra return. If we invest one hundred rupees, the return follows accordingly.

Regarding my experience with pricing, setup cost, and licensing, this is the main area UiPath Platform should work on. UiPath Platform should focus on licensing. We are partners with UiPath Platform.

My advice to others looking into using UiPath Platform is that if your use case requires AI agents and RPA bots, then UiPath Platform is the best option to use. However, the licensing will be somewhat costly, though UiPath Platform will negotiate the pricing. I would rate UiPath Platform a seven on a scale of one to ten. I rate it a seven because whatever UiPath Platform is launching, the AI features and the efficiency are better.

The primary use case for UiPath Platform is to automate different processes, such as manual processes or time-consuming processes that we have. We try to automate them utilizing UiPath Platform and try to reduce the human dependency in the organization, or at least in business processes.

The primary benefit of UiPath Platform is absolutely clear. If you remove people from mundane work, manipulating Excel, getting data from SAP, and so on and so forth, it definitely helps them to elevate themselves and upgrade themselves in order to work on something better.

Studio and its capabilities are still at the top for me because if there is any process that I need to automate or I need to look into, that works really great. Apart from that, the integration service is a really cool thing. We utilize it a lot, and we also utilize the agentic capabilities, although it is kind of limited as of now, unlike if we utilize the cloud's agentic platform or something else that is pretty broad, and you can even integrate it with LangChain. That part is very limited in UiPath Platform as of now. It does give you a little bit of functionality, but not a lot. Apart from that, I really appreciate their Action Center. Orchestrator is another product which helps us act as a command center and helps us to control everything. That also works very well for us. Automation Hub works in order to maintain all of the automation ideas.

Agentic Automation has definitely helped us with a couple of complex scenarios that were not very straightforward to handle just with the help of UiPath Platform, specifically when we have to take some decisions when we are seeing a specific use case in front of us. Those kinds of scenarios we have also automated with the help of UiPath Platform.

One thing that UiPath Platform can definitely improve is they are currently making a ton of changes in their core products, such as Orchestrator and specifically in Studio. These changes are good to a point. Something which is working really well should not basically have a ton of changes in terms of changing the entire UI and changing the options. When the developer performs an upgrade, it is hectic. I now have to go through this entire new thing. I have to learn all of it. Things are still the same, but everything is moved. The way that we identify elements and the way that we deal with the identification of selectors and everything also keeps on changing with every upgrade. That is kind of a negative for me because I know how to handle a couple of things when it comes to Studio and those are working very well for me. When it comes to business users, it is even less for them. They do not know much, and when they learn and the UI changes, they are discouraged. They think they have to learn something new. UiPath Platform should focus on improving their product, but making too many changes too quickly in UI, even from one version to another, I think that is not a very good idea. However, it is not a very difficult thing to learn. After maybe a couple of days or maybe after a week, you get used to it. We do notice slowness as well. That is one of the things.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it.

I am currently still working with UiPath Platform.

I give the stability of UiPath Platform an eight.

It requires too many resources, frankly, with scalability. I would rate it a seven. Because if I have to spin up a new machine, I have to get an additional license and everything. It is a headache. The licenses are too expensive for UiPath Platform. I give it a seven just because of that.

I would rate UiPath Platform technical support a nine, for sure. They are great.

The initial setup process for UiPath Platform is quite simple. The machines having everything is quite simple. Having that said, a couple of times, the debugging of an issue is not quite straightforward, but the initial setup is quite straightforward in my opinion. You should know what you are doing. You should be aware of the basic things before you dive into anything.

We have both models. We are resellers as well, and we also allow clients to purchase their licenses and then onboard on their self-hosted Orchestrator. However, if it is an Orchestrator that we are managing, most of the time we are the reseller.

I give the pricing for UiPath Platform a four, not even five. I do not think the pricing model of UiPath Platform is good. Moreover, every year they change their licensing model, which directly impacts their pricing, and people are confused as well. That is one thing.

I will compare UiPath Platform to products from other vendors such as Power Automate. In one line, UiPath Platform is only lacking in the license cost. Its license is too expensive for anyone to justify automating a small process, and that is where Power Automate has an edge. Apart from that, UiPath Platform provides a mature tool with better functionality and better options in order to automate, and I will say that overall experience with UiPath Platform is much better when you compare it with Power Automate. Having that said, just because of that license cost, UiPath Platform is kind of losing now. I am seeing a lot of vendors, even our clients are requesting to move away from UiPath Platform and try to utilize Power Automate or maybe any kind of agentic solution. That is where we are also trying to explore BotCity and a couple of other things which will not cost as much as UiPath Platform. Maybe in some scenarios, the cost is one-eighth of the actual license of UiPath Platform per year.

We do have some level of success with agentic automation. I will say that ninety percent of it is POC. I am aware of one project in our company which is actually running in production which is utilizing the agentic capabilities of UiPath Platform. With all of that said, I will say that the product that UiPath Platform is offering, personally, I think there is still a ton of work that needs to be done. For example, when we were utilizing their new document understanding offering as well, there were a lot of things which frankly were quite frustrating when it comes to deployment. We had to work with their team to make changes on the fly so that at least we can deploy our solution via the beta libraries that they were providing us over the call. That level of support is great, but it would have been much better if this was not required. We had to essentially delay the deployments and do a ton of things in order to essentially get things sorted out from UiPath Platform's side.

It is useful to monitor the tone or sentiment in messages for our operations. Every company has their own way of analyzing such data. Our company also has a lot of such data available. We do such analysis on this basis. Earlier it was simple reviews, but now we are doing that analysis on even complex data. One example, as I said earlier, is contracts that we are dealing with a lot. It is certainly useful, but it is still a developing technology in our opinion. It is getting matured. We are early adopters for sure. We would like it to improve further.

We did automate actions using UiPath Platform Communication Mining, but frankly, we have not explored it much because it has a very specific use case and we do not want our critical data to go inside their model, be analyzed, and do a lot of things. Most of the clients just back off because of that.

The biggest challenge that we face when dealing with UiPath Platform is the concept of unknowns or basically how different processes are connected to each other. They have tried to handle it to a certain level with the help of Automation Hub, but still the interconnected processes, like how one process is dependent upon another, that is not available. A best way to think about it is how a graph essentially works, with how one point is connected to another. I would really appreciate UiPath Platform to develop something, whether it is with the help of AI or a simple tool that they can develop, that can allow me as a business owner to put in all of my processes in there and see how one of my APIs is being utilized by four different processes. If this goes down, four of my automated processes are impacted. That functionality I would really love to see. They can move insights forward, I think. They can start focusing on it. I would rate this review as an eight overall.

UiPath Platform serves my organization for cash closing management, financial closings, business opportunity analysis, and leads on different government platforms. At the product sales level, I specifically apply it to core banking automation, whether to automate or implement solutions that help improve everything related to bank loans and bank financial closings.

In the bank financial closing process, I set up an email connection that takes all the invoices of the month, analyzes them, and enters them into an Excel file. After that, the system analyzes which invoices are pending and which can be processed directly, and it also manages an Excel spreadsheet that allows me to have an agent that generates a forecast of expenses and cash inflows for the company.

UiPath Platform is very good at the technical and development level. I feel the main area for improvement is in the integration part; while there are many plugins for different tools, there should be many more. The primary challenge right now is with selling UiPath Platform because the entire platform must be sold as a whole, and robots cannot be sold separately, which can cause friction with some clients who only need a specific process, not the entire platform.

I considered implementing Microsoft Power Automate or Power Apps, but UiPath Platform was ultimately chosen.

UiPath Platform's best features include everything related to the creation of agents, particularly the new Coding Agents feature. What stands out most to me and is most useful is the orchestration part with Maestro, because it allows me to have a whole conglomerate of all the enterprise automations that I may have in a process or to subdivide that process into different automations that allow me to manage that process correctly.

Regarding orchestration with Maestro, it has made managing multiple automations easier in my day-to-day work by allowing me to subdivide the bank loan automation into different stages and not have to create a continuous RPA flow. Before it moves from point A to point B, if something fails or something happens, I can validate it directly with Maestro and Maestro sends me the alert.

UiPath Platform is very good at the technical and development level. I feel the main area for improvement is in the integration part; while there are many plugins for different tools, there should be many more. The primary challenge right now is with selling UiPath Platform because the entire platform must be sold as a whole, and robots cannot be sold separately, which can cause friction with some clients who only need a specific process, not the entire platform.

UiPath Platform is very good at the technical and development level. There will always be areas for improvement. I feel the main area for improvement is in the integration part; while there are many plugins for different tools, there should be many more. The primary challenge right now is with selling UiPath Platform. Since the entire platform must be sold as a whole and robots cannot be sold separately, that can cause friction with some clients who only need a specific process, not the entire platform.

I have been using UiPath Platform for around two and a half years.

UiPath Platform is very stable.

UiPath Platform's scalability is very good, and it meets all the needs for what is used in the organization.

UiPath Platform's customer support has been very good, and they have helped me when I needed it. I would give customer support a score of 10.

I did not use any other solution before implementing UiPath Platform.

I deploy UiPath Platform only in the public cloud.

My company is a direct UiPath Platform partner.

I have obtained a return on investment with UiPath Platform in terms of time, more than costs.

By leveraging the reduction of errors or the freeing up of time, I have managed to improve service quality and reduce strategic tasks such as capturing leads from government websites in my country. That is basically what UiPath Platform has helped me with the most, along with the implementation and development of some chatbots with agents.

My experience with UiPath Platform pricing, implementation costs, and licenses is that it is now a bit more complicated to sell because the entire platform must be sold as a whole, unlike before.

I considered implementing Microsoft Power Automate or Power Apps, but they were not implemented. UiPath Platform was ultimately chosen.

UiPath Platform's community is very good; everyone is always willing to help, and there is always someone who knows more than someone else, so everyone helps each other.

My advice to other people who are considering using UiPath Platform is to use the courses and to carefully consider which processes they want to automate in order to know which features of the platform to use.

UiPath Platform is an excellent automation platform. I would rate this review as a 9 out of 10.

My main use case for UiPath Platform is finance and controlling process procedures.

A specific example of how I use UiPath Platform in a finance controlling process is reviewing invoices by retrieving them from third party vendor sites and then bringing them into the SAP platform, which then gets reviewed by the AP team and processed for payment.

I have additional insights about my main use case. We are now working on moving to the cloud version and developing an agent to take those invoices, consume them, and add the coding by cost center and GL account number to remove the human in the loop from the AP team and process seamlessly through the system.

UiPath Platform has positively impacted my organization overall by allowing us to utilize our people's time, giving them the time back to engage in more value-added work and removing them from repetitive or remedial manual data input work.

UiPath Platform has reduced human error and freed up employee time, which has positively affected our business by giving people back time to engage in more value-added work.

The best features UiPath Platform offers for my team include the cloud version and utilizing Agentic AI, which seems to have been the biggest benefit.

Using Agentic AI has benefited my team by improving certain processes and giving our team back time to review different invoices that carry exceptions, facilitating and processing more of the invoices that require a human in the loop.

To improve UiPath Platform, I suggest trying to make it more end-user-friendly, as I have seen instances where it is overly technical and requires a bit of a technical background, whereas some of our citizen developers are not coming from a tech background.

Making it more user-friendly for the non-technical people would make UiPath Platform a ten for me instead of an eight.

Regarding UiPath Platform's AI capabilities, I think its governance and security are good features, which are obviously needed in this day and age to control the data flow of our organization from being potentially hacked.

I have been using UiPath Platform for about four years.

UiPath Platform is stable; we have seen it be very stable within our organization, with minimal downtime, and the platform infrastructure team has managed downtimes with expediency and support from UiPath Platform.

UiPath Platform's scalability has been effective, and we have been able to scale up. We are moving from on-premises to cloud, allowing us to scale some of our processes across regions and extend our capacity globally.

Customer support for UiPath Platform has been fantastic, and I would rate the customer support a ten.

We did not use a different solution before UiPath Platform.

My teams have used the vendor's UiPath Academy courses, and the biggest benefit we have seen is that it has given our staff the opportunity to take online courses at no cost, allowing them to learn and advance their experience of using UiPath Platform and new technologies that they may not have been capable of accessing due to cost restrictions.

While I have not had the opportunity to use UiPath Platform's community, I have heard that it is a really good resource that helps my main developers troubleshoot and facilitate issues that arise in their day-to-day programming and development.

We are just starting to use Agentic Automation, so we have not really been able to get into that yet.

I have seen a return on investment, primarily through the time we are getting back, as we are not downsizing or reducing positions; we are merely giving our employees time back for value-added work and more analytical tasks in finance and controlling.

Pricing, setup cost, and licensing are not applicable to me as I am not a decision maker with the cost and contract negotiations.

I was not involved in reviewing or evaluating different platforms.

My advice to others looking into using UiPath Platform is to ensure they understand what they are looking for and what they want out of the tool to design it effectively for their organizational outcomes. I rated this review an eight.

My main use case for UiPath Platform is that it's primarily used for RPA, but we are also building AI solutions with both IDP and agents. Recently, we've started to work with the Orchestrator part, Maestro.

We've automatized the whole purchase process for our company internally, which was quite complex. We managed to connect the entire purchase team with SAP and Maestro to be able to get an idea of how the process is working, obtain relevant KPIs, understand the impact and economic implications on the company of creating a wrong purchase order, and track how many are active without response and how many do not follow the standard procedure defined within SAP.

Beyond my internal use cases, we also provide services to automate processes, and we've completed hundreds of business cases with RPA.

Using UiPath Platform Communications Mining, I am able to automate actions or responses according to the type of content in the message.

In my opinion, the best features UiPath Platform offers include its solid foundation of automation with all the RPA experience, and beyond that, they're building key components like Maestro to orchestrate agents. Their market approach is excellent because it's not focused on replacing other solutions but on being able to interact with the ecosystem, which is usually very complex within enterprise companies.

With Maestro, we've been able to create apps and build the whole workflow to monitor and manage the whole purchase process. UiPath's orchestration of agents and its ecosystem integration has helped us create significant visibility into the process itself. We are a very large company with over 50,000 employees, and everything is being monitored by Maestro.

UiPath Platform has positively impacted our organization by helping us create automations and enhance overall performance.

UiPath Platform can be improved by being clearer on the pricing setups and the scalability of the solutions. Beyond that, they have a very solid product.

I've been using UiPath Platform since 2019, so that's seven years.

For RPA, UiPath Platform is stable. For Maestro, we've encountered some issues, but they've been addressing them, so the product has demonstrated stability.

Scalability issues do exist with UiPath Platform.

The customer support is very good.

We did not have any other solution previously.

I have seen a return on investment, but I cannot share relevant metrics.

My experience with UiPath Platform's pricing, setup cost, and licensing is that it was very defined for the traditional RPA model, but then they made a couple of changes with the Agentic Units and now the Platform Units. It's a difficult and complex way to implement, and sometimes it's difficult to create a reliable business case based on this data. Without involving UiPath Platform sales teams, it's very difficult to assess the pricing because even though there is a standard price, it can be modified significantly for specific opportunities. This does not give us a baseline of what it may cost, making every use case ad hoc, which requires us to invest a lot of time.

Before choosing UiPath Platform, I evaluated other options, primarily Microsoft Power Platform.

UiPath Platform has reduced human error and freed up employee time.

Although I don't have the full metrics, overall, it gives employees freedom from tedious tasks, so it's a success. The people are happy that we are able to help them with these tedious processes and automate these different tasks. In terms of economics, we are not freeing a lot of people, but they are being dedicated to other tasks, which is also good for the company.

We use UiPath Platform Academy courses all the time to get certified. It is a very good way to prepare for the certification exams and get an overview of the platform and even pick up ideas for the sales team.

My thoughts on UiPath Platform's user community are that it helps us look at new and innovative ways to implement UiPath Platform and also sometimes helps us solve really difficult issues that other people have already addressed. So it's very valuable.

The challenge with Agentic Automation that I experience is primarily security, audit, and data security and data governance.

We're using Agentic Automation for many different use cases, such as the purchase process.

My advice to others looking into using UiPath Platform is to think about the future and how your use cases may grow, as that will help you define a strategy on what kind of products you need and what will help your company. I would rate this review a 9 out of 10.