UiPath Platform Reviews

My main use cases for UiPath Platform in my current organization involve automation, so it helps with use cases where I don't want to do too much coding, where it's easier to pick up and I want Orchestrator. 

An obvious example of automations I've done is onboarding. We onboard users with various applications through UiPath Platform. So the ticket will come in, the bot will pick up the ticket, it'll go to all these applications, give you the access you requested and then it closes the ticket as well.

Originally for onboarding, we had many errors happening where the wrong access was given or admin access was accidentally approved. Now, when the bot picks it up, it'll check stuff like that. And if it's admin access, it will go to an extra approval step. Before, it might have been accidentally slipped through and it would be a lot of user error in that case. So now we don't have any errors for onboarding.

The features of UiPath Platform that I find most valuable are probably the orchestration part. You're able to see everything happen in real-time. You're able to see the logs as well. Everything's all in one application.

It's difficult to say where UiPath Platform could improve. Many of the improvements that I want are something they're planning to have done. 

An example would be Agentic AI; it was something that I wanted a bit ago. An integration with various other software that they spoke about today includes Google Cloud, Salesforce, and similar platforms. It's still coming out. I don't see everything, so it's hard for me to pinpoint something specific that they don't have on their roadmap.

I have been working in my current field for almost eight years now. I have been using UiPath Platform for six of those years, or five of them.

I would assess the stability and reliability of UiPath Platform and its bots or automations as pretty good. I would say reliability is very based on the developer. In terms of software, how it was built.

The plan is always to expand more. There's always something to do. As the company grows, so does the workload. So there's definitely a lot more work now. We currently sit at probably about 30 to 50 bots. We're looking to expand, probably double over time.

Prior to adopting UiPath Platform in my company, I had used other automation software, such as Power Automate, Automation Anywhere, and Python has a bunch of libraries that are available. 

We've used what we consider the best tool for the job. If it's within the Microsoft environment, we'll go towards the Azure stack rather than UiPath Platform. My current company, when I joined, already had UiPath Platform. They saw that UiPath Platform was pretty much a big leader in the space for RPA. It's a pretty big name.

My experience with deploying UiPath Platform and robots is pretty simple. It's very user-friendly. You don't really need a software background to pick it up. Deploying is just a couple of buttons.

We reduced our onboarding time for new developers from one to three days of the ticket closing to within the hour, 30 minutes.

I have evaluated other RPA solutions to compare with UiPath Platform in terms of both pros and cons; probably the biggest competitor would be Power Automate. It has the backing of Microsoft, which is huge. They have OpenAI, they have native connectivity with their entire environment. So it's a really big pro. The con is they're not very good at orchestration; they're more workflow-based, so that's a drawback. That's where UiPath Platform has an advantage.

My advice for someone who is considering UiPath Platform is simply to do it. A ten out of ten for me would be having native integration with everything I'd want and I don't think that'll ever happen. I'd want is Teams, however, Microsoft owns it, and they wouldn't give it away. 

On a scale of one to ten, I rate UiPath Platform an eight. It's a really good platform in terms of what it does and what it's offering now; it's getting better.

Public Cloud

Microsoft Azure

I started with UiPath Platform for evaluation purposes and found it to be effective. We are now using it for processes and Intelligent Document Processing (IDP). These are the two main use cases that I have implemented using UiPath Platform. There are several different scenarios we can implement, and I have used it for both RPA and IDP.

I have used both attended and unattended automation options. The majority of my processes are unattended, but I have developed attended processes as well.

UiPath Platform is a low code solution. It offers a wide variety of activities and integrations with multiple applications, including CRM tools. At the same time, it provides us the flexibility to write our own custom code using features like Invoke Code or languages such as VBA and Python. This means we have the freedom to create our own code while also benefiting from a low code platform that allows us to build solutions based on existing activities.

One of the great things about UiPath Platform is its rapid evolution. This keeps people interested, especially when news breaks that new features are rolling out. Organizations become curious about potential use cases and how they can implement these updates. It’s impressive that they invest so much in improvement because it helps us enhance our offerings to business teams. With a single tool that encompasses a variety of functionalities, we can seamlessly integrate and address multiple problems simultaneously.

UiPath Platform is evolving and continuously adding new features. When I started, UiPath Platform was straightforward and easy to learn, even easy to implement because every function or predefined action, called an activity, was self-cleared and self-explanatory regarding its function, input, output format, and capabilities. They are currently implementing AI in every single product of theirs.

It is currently becoming somewhat complicated because AI is good, but too much of everything might spoil the dish. They are trying to evolve or include AI features everywhere, which could be challenging because I am not able to find proper use cases for each product having AI. Until we have specific use cases, we would not be able to use it effectively, and this also complicates the development and environment. This is one concern I have currently, though they might have other perspectives while developing this. My personal view is that involving AI in every product might be premature until we find actual use cases.

The AI integration is promising. We can utilize AI across various applications. We have autopilot functions, auto-healing capabilities, and now they’ve introduced IXP, which stands for Intelligent Access and Processing using AI. Additionally, we have communication mining for large language models (LLMs), which is a significant advancement. While it's good that we are leveraging AI to tackle problems, I do have concerns about relying too heavily on AI without fully understanding its actual usage. There’s a trend to incorporate AI into everything, even basic RPA tasks. That’s something to keep in mind.

My primary concern is related to the lack of clear use cases for AI technologies. I am a fan of AI and actively use it, but without proper use cases, its applications can seem unproductive. As we introduce these tools, their complexity tends to increase, and without defined scenarios for implementation, it becomes challenging to adapt to the technology effectively. Currently, new features are being rolled out, but we lack comprehensive insights into how to set them up and utilize them effectively. It would be helpful to understand the specific scenarios where we can apply these tools. If I had access to relevant use cases, I would be able to leverage AL tools more effectively. When new products are offered, it's essential that the providers also include use cases, training, and documentation to fill this information gap.

I have been using UiPath Platform for around seven to eight years.

The downtime for UiPath Platform is very minimal. I would rate it a nine out of ten.

For bugs, I would give a rating of around eight and a half. While they may not have many bugs, there could be better documentation. They offer a wide range of features, so having proper documentation and clear configurations is very important. 

Scalability is good for UiPath Platform. I would rate it a nine out of ten.

My organization works only on RPA solutions, so about 80% to 90% people are working with UiPath Platform. The client we are working with has a very small team of two to three developers.

Initially, their support was great, but now, since they are catering to a larger number of customers, I learned that they have different support plans. This means that support can be provided via email or phone, depending on the support plan you purchase from them. For resolving any issues, I believe it would be more effective to discuss matters over a call rather than through emails.

I am uncertain if they are fully aware of how this shift has affected their support quality. In the past, it seemed there were no different support plans, but now there are. I'm not sure about the cost differences either, but I would prefer comprehensive support for those who are paying for it.

There are instances where I encounter configuration issues that aren't well documented or where I face understanding gaps. Coming from a technical background, I often find that certain configurations need to be handled by the infrastructure team. In those situations, getting assistance from the support team would be much easier if we could arrange a call rather than relying on email exchanges.

Positive

With cloud infrastructure, they manage the entire application environment themselves. In contrast, on-premises setups are more complex, as we need to deploy multiple applications that require integration. This approach also comes with certain limitations, particularly regarding the use of large language models (LLMs) and AI technologies. Therefore, deploying solutions on the cloud is generally easier compared to managing them on-premises, which can be a bit more challenging.

I have been using their cloud solution for the last four to five years, but the Orchestrator is on-premises.

In terms of maintenance, an RPA solution requires ongoing maintenance, especially when applications are updated, formatting changes, or processes are modified. Various factors can necessitate upgrading or maintaining RPA systems. However, if there are no external impacts on the process, inputs, or outputs, the system can run smoothly for an extended period—possibly for a year or more—without issues or significant maintenance. Dependent applications, such as third-party applications, which are outside the control of RPA, can impact the process. Changes or updates to these external applications can indeed impact the overall process.

I'm not heavily involved in pricing, but I know that license prices are continuously increasing. The cost often depends on the organization and the number of licenses purchased, with larger purchases generally resulting in lower costs. This can lead to savings on extra expenses, especially since providers are now offering solutions as a service. For smaller organizations that may not have the infrastructure to support complex setups, using tools directly on UiPath Cloud can be a viable option. This strategic approach seems to be well thought out by the providers.

My experience with various tools leads me to believe that UiPath is significantly ahead of its competitors. They invest a lot of resources into continuously evolving and upgrading their products, especially with the incorporation of AI technology, which is a hot topic right now.

However, it's important to note that your choice of tools depends on your specific needs. For basic Robotic Process Automation (RPA), there are multiple vendors available that may offer more affordable options, including some open-source tools in the market.

When it comes to Intelligent Document Processing (IDP), there are also numerous vendors to consider. Ultimately, what matters most is your priorities and requirements. UiPath stands out in the market due to its comprehensive suite of solutions, which includes RPA, testing tools, IDP tools, Intelligent Process Automation (IPA), process mining tools, and communication mining tools. This wide range of offerings can greatly aid organizations in their digital transformation journeys. Therefore, UiPath is a leading choice for RPA products.

UiPath Insights is a valuable feature. Recently, they introduced UiPath Maestro, which I believe is focused on BPMN processes. For analytics, there are tools for communication mining and process mining. However, I haven't worked with any specific analytics tools yet. While UiPath does provide various insights, I wouldn't say there’s a dedicated analytics tool that I've used.

I would recommend it depending on the use case. If you are looking for an enterprise-level or full end-to-end solution for your automation journey, you should consider UiPath Platform. However, if you only need individual functionality like Robotic Process Automation (RPA), you can choose any other RPA vendor. If you have a significant pipeline of tasks to automate or a variety of processes that require automation, UiPath Platform is an excellent option. It provides robust integration capabilities and can handle multiple use cases. Conversely, if the focus is on a specific problem and there are budget constraints, opting for another vendor might be more suitable.

I would rate UiPath Platform an eight out of ten.

Public Cloud

Other

I have used UiPath Platform for process mining to find automation opportunities, specifically for the P2P, Process to Pay process. We found the insight we wanted. In my team, UiPath Platform used to be utilized by three or four people; however, I'm not certain how many people can use it.

The best features of UiPath Platform are that it is quite user-friendly and easy to understand.

The user interface of UiPath Platform is easy to use; you can understand what you need to do, and the navigation is good and easy to find.

In our organization, UiPath Platform improved the P2P process, where there were some manual steps such as the approval process that was done manually. We suggested making it automated; it helped maintain the hierarchy to get approval and was quite fast. After that, we saved a lot of time with increased accuracy, which was beneficial.

In UiPath Platform, the area that may have room for improvement is the language, which is quite difficult. From the SQL perspective, it feels more manageable to handle or write, but the language needed to create some KPIs in UiPath Platform is quite challenging.

I have compared UiPath Platform with other automation tools such as Power Automate and Celonis, and while they were quite similar, I still have concerns about the programming language only.

I have used UiPath Platform for one year.

I would rate the stability of UiPath Platform as nine.

Positive

UiPath Platform is scalable, and I would rate it an eight for its ease to upscale or downscale the solution.

Positive

I would rate the technical support for UiPath Platform as nine.

Positive

I have used the academy courses to learn about UiPath Platform.

I am satisfied with the academy courses for UiPath Platform; they are good and easy to understand. One suggestion is if they could put more videos on more use cases; that would be great.

It took maybe a few days to set up UiPath Platform; I don't remember exactly, but it took some days.

I cannot provide an exact number, but UiPath Platform reduced human error quite significantly. I cannot give exact numbers, but we did implement some automation using that platform, which enabled us to find some automation opportunities that we implemented. The reduction may be around 10-20%.

UiPath Platform has saved us approximately 50.

I think the pricing for UiPath Platform is cost-efficient.

I haven't tried using communications mining in UiPath Platform, and I haven't explored that area, so I cannot comment on it.

I would recommend UiPath Platform to other users; however, I would mention that the programming language can be quite difficult. If someone is good with programming languages and has a good understanding, then it's fine; it's good. I would rate this review an eight overall.

I have been using UiPath Platform since 2017, primarily for training purposes and not for development purposes.The time I spend on installation and deployment is based on the project, as it is not a specific time; sometimes it may take more time, such as 10 hours or 12 hours.This affects my business as I am using UiPath Platform solely for my training purposes, not for development purposes. I am currently teaching UiPath Platform but not developing for my projects.I am providing UiPath Academy courses as part of my training programs.On a scale from 1 to 10, I would rate the technical support from UiPath Platform as a seven.

What I appreciate about UiPath Platform is that we can automate more things here, and especially because it is user-friendly and secure software. I have used many software solutions such as Automation Anywhere and Blue Prism, but I particularly appreciate UiPath Platform for its user-friendliness.UiPath Platform has definitely reduced human error in my organization and has also freed up employee time.UiPath Platform has positively impacted my organization by providing significant benefits, as it is user-friendly and free of cost, allowing me to teach students without incurring expenses compared to other software that charges for licenses.The biggest benefit I have seen from UiPath Academy is the availability of all developments, including the community's Q&A and up-to-date videos, which are extremely helpful.UiPath Platform integrates well with third-party applications; most of the time, we are using Excel, Google Sheets, and AWS, and we also collaborate with SQL Server occasionally.

There are a few drawbacks to UiPath Platform; while it works beautifully, sometimes certain features are not available. The UiPath Platform community members upload all the packages inside the software, so if something is not working, I can go there and search for the specific packages and download them, so there are no issues at all.The features I face issues with mainly involve software updates; the current version is totally different from what was available in 2022 or 2023, which sometimes leads to complications.I would appreciate seeing more features integrated into UiPath Platform, particularly Intelligent Process Automation such as Agentic AI and other artificial intelligence enhancements, as these would make it easier to develop projects such as data extraction from PDFs.

I have been using UiPath Platform since 2017, primarily for training purposes and not for development purposes.

Performance-wise, UiPath Platform is stable, and I have only used the free version; I have never purchased any version. I do advise my students to purchase certificates, but otherwise, there are no problems at all.

UiPath Platform is definitely scalable, making it suitable for future growth.

On a scale from 1 to 10, I would rate the technical support from UiPath Platform as a seven.

Positive

I have used many software solutions such as Automation Anywhere and Blue Prism, but I particularly appreciate UiPath Platform for its user-friendliness.

I face very easy challenges when deploying UiPath Platform, as it is very easy to deploy the projects in the Orchestrator.

As I mentioned, I am using the free version of UiPath Platform, so I am not incurring any licensing costs.

Regarding the monitoring features of UiPath Platform, while I usually do not need them for my current operations since they are not development projects, I guide my students on how to monitor during our classes.The deployment model of my UiPath Platform is not cloud-based directly; I do use the cloud version with Orchestrator, but the maximum I utilize is the desktop mode.I have not started with Agentic Automation yet, but we are planning to start using Agentic and Generative AI as well.I would rate this review as a nine overall.

Hybrid Cloud

Amazon Web Services (AWS)

The main use cases for UiPath Platform are automations within the company across different departments. So far, we have only looked at RPA in UiPath Platform, but Document Understanding is the next one, and Agentic. We are evaluating Agentic right now, but we only have a license for RPA and DI now. We are working on an RPA use case right now, the first use case, while Agentic is under evaluation. We don't have a license for it, but we are trying to see if it's going to fit our use case.

My team and I have used the vendor's UiPath Academy courses. The biggest benefits that I have seen with UiPath Academy are the clear step-by-step instructions on taking you through the different tools available. I think UiPath Platform is the best; based on my research, I think it's one of the best for enterprise-level automation, while we use multiple tools for personal automation, but for enterprise-grade automation, I think it's the best out there.

I am still in the evaluation phase of UiPath Platform, so I don't know how it can be improved or what additional features should be included on the next release right now, maybe next year.

I have been using UiPath Platform for three months.

I will have to wait and see to assess the stability and reliability of UiPath Platform, as nothing is in production yet.

I will have to wait and see how well UiPath Platform scales with the growing needs of the organization.

I would evaluate the customer service and technical support so far as pretty good. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as nine.

Positive

Prior to adopting UiPath Platform, I was using Kofax to address similar needs.

My experience with the pricing, setup costs, and licensing has definitely been more money, and it has caused some confusion in the company compared to the competitors.

I could see a return on investment with UiPath Platform, but nothing is in production yet; I can see it's coming.

Before selecting UiPath Platform, I considered Automation Anywhere and Kofax, and we looked at all those options, as we even have a Kofax environment currently running.

What stood out in my evaluation process regarding UiPath Platform was definitely positive, and that's why we went with it. The factors I considered when making the change were definitely not cost, because that's way cheaper, but it's more for the enterprise-level automation that is the reason for moving to UiPath Platform. Nothing is live yet with these features, so we're just waiting, maybe a couple of weeks. I don't have thoughts about UiPath Platform user community in terms of value that I can gain by being part of it yet, since it's only been three months. I would rate UiPath Platform between eight and nine out of ten.

Hybrid Cloud

Microsoft Azure

The main use case for UiPath Platform is RPA, or more specifically, Intelligent Automation.

The features of UiPath Platform that I appreciate the most are Queues and Orchestration. These features have benefited my organization by saving hundreds of thousands of productivity hours and labor hours per year.

My team has used the vendor's UiPath Academy course. The biggest benefit that I have seen from the academy is that it gets people started quickly and provides a consistent foundation in how to use the product.

UiPath Platform can be improved by including the ability to build human-in-the-loop interfaces with chat and with web apps in the next release.

I have been using UiPath Platform for ten years.

I would assess the stability and reliability of UiPath Platform as high; in the last eight years, we have probably submitted fewer than five support tickets, and I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very well with the growing needs of my organization. We have expanded usage to every corner of the company, and the process has been smooth, supported by a rich citizen developer program.

I would evaluate customer service and technical support as having recently improved, considering there was a year where I did not speak with any representative of UiPath.

Positive

Prior to adopting UiPath Platform, we were using Pega Systems and Kryon about ten years ago to address similar needs.

My experience with deploying UiPath Platform has been seamless and has gone exceptionally.

I have seen a return on investment with UiPath Platform, including hundreds of thousands of hours saved per year.

My experience with the pricing, setup costs, and licensing is that pricing is the weakest part of UiPath Platform, which is driving people to other vendors.

We are constantly evaluating platforms and technologies; for RPA, it would be Power Platform, and for agentic workflows, crew.ai, and all the other small ones were considered before selecting UiPath Platform.

My advice to another organization considering UiPath Platform is to evaluate use cases carefully, figure out the right ones to put on the platform, educate the developers really well, have them take academy classes, or bring in a partner to build the first few.

On a scale from one being the worst to ten being the best, I would rate UiPath Platform overall as a nine.

On-premises

Amazon Web Services (AWS)

I use this solution to automate processes and do screen scraping, image recognition, and other tasks.

UiPath Platform helps significantly in automating manual tasks. It reduces the workforce and the execution time required for operational tasks, so it provides good support.

The best feature about UiPath Platform is the role-based control access, which I have appreciated the most because whenever we want to implement securities and compliances, we can control the access for the solution.

AI-powered automation, combined RPA with AI, is the second best part, and the prebuilt automation concepts reduce the development time, which is the third best feature I appreciate. 

The UI is very user-friendly; if you are not a techie person, you can normally use drag-and-drop flows for a designer in UiPath Platform Studio, which is phenomenal, and when a non-technical person is going to use it, they can learn this particular process in a smooth manner.

Sometimes, regarding the limitations, heavy-level architectures and structures are needed, such as architectural setup required to boost IT support for long-scale automation. The learning curve, while low-code advanced automation is related to AI and ML, requires substantial technical knowledge. There could be some performance issues, such as automation breaking when UI elements change frequently, so these are limitations which I face, and these are the areas where UiPath Platform can improve.

The license pricing is very high, so compared to other competitors such as Automation Anywhere or Power Automate, it could be more competitive if these things were matched with the competitors.

I have been using UiPath Platform for the past three years.

The stability rates at eight out of ten. 

The scalability is impressive. Enterprise automation for small and large projects is easy, which is phenomenal.

We have 500 users using the solution.

I would rate their technical support a nine out of ten. Logistic support and integration is quite smooth; every time I required support, the support team was available and provided me with whatever assistance was required.

Positive

Blue Prism is one of the solutions that I have used, but it is less flexible for citizen users. The second solution I have used besides UiPath Platform is Microsoft Power Automate.

The deployment was easy. It doesn't require any maintenance.

It has reduced operational times and costs, particularly concerning manpower and the repetitive time needed to establish any process. It has positively impacted us and provided us with excellent solutions with phenomenal processing time. This was precisely what I needed.

It is expensive and not competitive compared to other competitor tools.

I have been using UiPath Platform for the past three years, and my experience is quite good with these process automation tools; I highly recommend this.

Users can utilize it because the UI is very simple and easy to use for non-technical persons. It helps overcome all the limitations, and the stability is very high, so it is reusable for multiple processes and purposes. I recommend all users to use it.

My overall rating for UiPath Platform is 8 out of 10.

On-premises

Our use case involves automations with UI and also with the invoke code that is available in the back end, in the background, and for different departments, so we do not focus only on one department.

The best features I appreciate about UiPath Platform are that it is very user-friendly, so even though I started as a Java developer, I believe that someone without a lot of knowledge or experience in the programming part can use it.

The improvements I have seen in my business with UiPath Platform are that it makes the automation really fast and it also helps the BPO to understand what we are doing, so when we do the UAT, we do not just show the source codes; they can actually see the thumbnails, explain better, and with the diagrams can have an overview and also modify or give further notice or guidance regarding the flow.

In UiPath Platform, I think there is room for improvement with the last release because they had some UI bugs; there are some buttons that do not work, and perhaps they should make it a little bit clearer which libraries are available or if they are deprecated, as we have had some issues with the libraries where they are working in some Studios but not in others, so the release management of the libraries needs attention.

I have been using UiPath Platform since 2019, so I have experience since that time.

I would say we have had some downtime and bugs, but it was because we are on-cloud, and it was a global issue.

I would rate the stability of UiPath Platform at seven or eight.

I find scalability similar to that rating.

I use the UiPath Platform user community, specifically the forum, but I notice that there are some threads that are quite old or unresponded, meaning that someone puts a question, and they do not have a follow-up for the solution.

Positive

I have never used any other products to compare with UiPath Platform.

On average, I would say UiPath Platform has reduced human error by 60-70 percent.

I do not use the agentic automation with UiPath Platform.

I do not monitor a lot the messages and the releases, so when I have an update of a Studio, I just search it.

I have taken the UiPath Academy courses for the advanced certification.

My experience with the UiPath Academy courses is that, because I took that course in 2019, there were some bugs that did not work, so even though the solutions I uploaded were correct, they wanted a specific way; but I believe that is something they have improved since then.

I find it complex to work with UiPath Platform.

It takes at least once per year for some cases and some applications where we should have a review for maintenance.

Overall, I believe it can be improved.

I would recommend UiPath Platform to other users; my advice would be that for some cases where there is not a necessity for monitoring or UI interface automation, there is no reason to use UiPath Platform, meaning there are more Windows-based solutions for automation, so it does not need everything to be done with RPA technology.

Public Cloud

Microsoft Azure