UiPath Platform Reviews

UiPath Platform is evolving into an enterprise-grade platform with different services, so there's no one specific use case. We use it for multiple different use cases, however, with one of our main clients right now, it is more about UI automation, including legacy systems that don't offer any API integration, so that we can consume them as part of the end-to-end workflow.

My favorite features of UiPath Platform include Document Understanding, which is pretty straightforward. We have a lot of scenarios in which extracting data from documents is relevant for the end-to-end automation, and UiPath Platform is doing a really good job with that kind of use case.

I can't disclose the specific document types, however, we have a case management system, and each case's case worker uploads a bunch of documents. We extract data from at least 15 different documents and then update the same case management system with the metadata we extract from the documents. Additionally, we automate filling forms in third-party applications, using data extracted from both the case management and the documents.

The biggest benefit I've seen from UiPath Academy is that it serves as the starting point when we onboard junior developers. We ask them to complete specific courses as part of their training, even if they have some experience with UiPath Platform. It is also valuable for new products, as we upskill the team with the latest courses when UiPath Platform releases new products. However, there is often a delay since UiPath Platform typically releases features before the academy courses, and it would be ideal for them to provide better training earlier. It is a continuous learning experience, with almost all the basics completed by junior talent as part of the training program while senior team members continuously upskill with the latest courses.

UiPath Platform could be improved, especially in terms of documentation. For example, we were early adopters of IXP, and the initial documentation lacked enough information for us to understand the whole product and best practices. Although UiPath Platform started releasing new versions of documentation and courses, there remains a need for better engineering basics and courses on LLMs since they are crucial for understanding the product behind the scenes. The final products for both documentation and the Academy are good, but the release timing can be challenging for early adopters who struggle to understand the products at the beginning.

UiPath Platform scales really from a technical standpoint, however, from a licensing and pricing perspective, scaling becomes challenging. In our case, we have an ELA, which sets restrictions on how many robots we can scale and how many AI units we can consume, making it a less-than-ideal experience regarding pricing when trying to scale.

I've been using the solution for around seven years. 

I would assess the stability and reliability of UiPath Platform as generally really good, with only a few isolated and specific situations of downtime, crashes, or performance issues.

Expanding usage involves finding more automation opportunities. Some automations we've developed have scaled significantly due to the volume that needs processing, and from a technical standpoint, it's essential to make the right technical decisions and design a scalable solution. On the business side, I'm not as familiar, however, negotiations aren't always straightforward, and the complex pricing model makes it an extremely significant pain point for scaling UiPath Platform.

My evaluation of customer service and technical support from UiPath Platform would not have been good until they forced us to pay for additional fees to receive better customer service. After starting to pay, the service becomes acceptable, however, it's not the best. 

I am actively engaged in the insider program for early previews, leaving many comments and trying to interact with the insider portal, and yet we often do not receive quick responses from UiPath Platform, taking one to two weeks for a reply. 

Overall, after paying the additional fee, I can say it is acceptable. That said, before that, the service was really bad. The response time is what made it really bad. 

I would rate my customer service and technical support experience as neutral, with a score of five on a scale of one to ten. After paying the extra fee, I would give customer service and technical support a score of seven, as it improves but remains in the middle.

Positive

Prior to adopting UiPath Platform, I worked with other BPMS platforms such as Bizagi and Bonitasoft. For RPA, we developed our own tool. Using UiPath Platform wasn't my personal decision; it was more of a professional coincidence due to moving to a different company where UiPath Platform was offered to some clients. I got assigned to those clients, so it was ultimately an accident rather than a decision I made.

My experience with the pricing and setup process of UiPath Platform is really bad. As a solution architect, my architectural decisions were initially driven by technical aspects; however, now licensing has become another driver for making decisions. 

I cannot recommend utilizing the best of the product in UiPath Platform, as it would incur high costs for my clients. It's not a good experience at all. For example, I would use Maestro in different use cases, yet justifying ROI with the pricing is impossible, adding overhead costs to a solution I could implement without Maestro. The Agentic-related features also present execution challenges, contributing to a negative experience regarding the license model.

The deployment model for UiPath Platform is cloud-based. For Automation Cloud, we use UiPath cloud. Our robots, which are part of the solution that runs on-premises, operate on on-prem servers and are not in the cloud at all.

My teams have used the vendor's UiPath Academy courses.

I am not deeply involved in tracking the ROI metrics to provide specific numbers. I can say that the automation program has been growing significantly. Recently, it is really hard to stay updated with agents, IXP, and Maestro because it's challenging to find business cases to justify using those tools. This is frustrating since, as a technician, I would to leverage the best of the product and provide the best experience and solution for my clients, however, justifying the high price on the latest features makes that difficult.

Before selecting UiPath Platform, the situation is tricky because we did not consider other options initially, but due to the challenges with pricing now, we are considering Power Automate. Microsoft is offering excellent deals, especially with document processing, and they have their own orchestration style. While it is a different experience, the cost is much more appealing, leading us to contemplate several Microsoft products because of pricing rather than technical superiority. Some might argue that UiPath Platform is a better product, but they may not realize that even if Power Automate and the overall Power Platform are not the best technical options, they deliver good enough solutions at better prices, which could potentially lead us to shift clients from UiPath Platform to Microsoft Power Platform for business reasons.

I use the Agentic AI only for POCs, as we don't have any live implementation in production.

UiPath Platform community and forum are extremely helpful for debugging and sharing best practices. We were very active in the community a long time ago, providing answers and asking questions, but recently we haven't been as active. Perhaps this is because the team is more senior now and we might not need that much interaction, but initially, it was very helpful.

My advice for other organizations considering UiPath Platform is to get the right professional services to help make the right technical decisions from the start. Establishing a good framework and developing reusable libraries and composability while making the right technical decisions initially is crucial for success. So, having the right partner at the beginning is key for success.

I would rate UiPath Platform as a nine out of ten, as I've had a high level of satisfaction.

Using these features of UiPath Platform benefited our organization by helping us troubleshoot an issue where some buttons wouldn't get pressed during one of our workflows, and we were on our fifth or sixth try at a new package. I had the recording software capture the process, and though the file size was gigantic, we were able to see that the window wasn't maximizing to the default 1080p. It would keep it at a 640p size, which was why it was not clicking the button.

For the Orchestrator, I really appreciate the logging function of UiPath Platform. Many teams at my company use offshore developers, so the debugging capabilities, such as the screenshotting and recording features, are particularly helpful.

I have used UiPath Academy courses as I'm fairly new to UiPath Platform. Many of my team members have been using this for years. The biggest benefits from UiPath Academy include learning how to use everything from Orchestrator to Studio. For Orchestrator, I was initially confused by the menus, tenant level, and organization level menus. Getting to know where to navigate within each of these has helped considerably.

UiPath Platform can be improved with better navigation and documentation. When I've introduced someone to the new Studio or Orchestrator, they definitely click different things that are named similarly or the same, and that is probably the most confusing part of the process.

I have been using UiPath Platform for about a year.

I have experienced downtime, crashes, and performance issues with UiPath Platform. Occasionally our on-prem Orchestrator would crash and we would have to contact UiPath support about how to get it running again, usually within one day.

UiPath Platform scales effectively with the growing needs of my organization. We initially started with a handful of bots to test its value, and the demand continues to grow.

I would rate the customer service technical support of UiPath Platform an eight out of ten. 

There is a good amount of technical knowledge to be shared. However, especially concerning licensing, we received very slow support to the point of last-day renewals.

Positive

Prior to adopting UiPath Platform, we were using basic workflows such as the original Microsoft InfoPath, however, they needed significant improvements.

I've had a smooth experience with deploying UiPath Platform so far. Our upgrade to Windows 11 remains to be tested.

I have seen return on investment with UiPath Platform. While exact numbers are under NDA, UiPath Platform has solved many repetitive tasks and has enabled people to focus on improving their skills or advancing the business in other ways.

The pricing, setup cost, and licensing of UiPath Platform are definitely on the more expensive side, and many colleagues have expressed the same opinion. However, considering what UiPath Platform offers, it has been worth the investment so far. We will reassess when our contract needs to be renewed.

Before selecting UiPath Platform, I considered other solutions such as Power Automate and other workflows such as Nintex, however, UiPath Platform's flexibility in executing tasks is what ultimately convinced us. What stood out positively in my evaluation process was how easy it is to administrate. We are very concerned with data security, so having an all-in-one Orchestrator to monitor access to logs and citizen developers makes it much easier than some of the other solutions we considered.

With the focus on AI, the next release of UiPath Platform should include a hand-holding guide to show people what it's capable of. Many developers I've talked to who have never used AI in this context will be uncertain about its capabilities. 

Based on my experience, I rate UiPath Platform seven out of ten.

My main use cases for UiPath Platform are in Business Hyperautomation. We are implementers and also the customers.

Each process is different, so UiPath Platform is the enterprise-level platform which helps automate everything, from simple processes to the most complex ones. 

For my usage, I find Document Understanding, AI Fabric, Agentic AI, and Process Mining as the most useful features. I use Agentic Automation to bring automation to a more autonomous level by leveraging its ability to integrate people, robots, and AI agents to automate processes.

I use Agentic Automation for level one support, understanding all the issues raised by the client and providing responses to them, fixes to them, and prioritizing them better. 

It's very easy to build automations using UiPath Platform. This enterprise-level UiPath Platform has great maturity, has all the functionality there, and has a comprehensive library of courses, which are split into paths. 

If you are a business developer or architect, it's easy to learn and understand how to use the platform. The courses are free. They also have the Copilot, which, now with natural language, can help build automations. The solution enables users to implement end-to-end automation.

More maturity on the Agentic AI part and the Maestro would be beneficial; however, it will come with time.

I have been in IT since 2005 and in UiPath specifics since 2019.

In the last years, the latest releases have been very stable from my perspective.

We are able to automate our mundane tasks and we gain many hours back. UiPath Platform helped reduce the time invested by humans in doing business processes. This time is now involved in scaling other processes, so we scaled the operations, either internally as a direct customer or for our clients. The solution is easy to scale.

In some cases, we couldn't understand why the platform behaves in certain ways, and we had to ask for their support. We either contacted their support directly or created an item, and their support team got back to us. For us, the support was acceptable; sometimes it was challenging since we did not operate in the same time zone, which resulted in delayed responses. However, other than that, everything was fine.

I would rate the support an 8.5 out of ten.

Positive

We are also using Power Platform in parallel.

We have had internal training. We are on the Fast Track partnership with UiPath, so we learned about the platform from the beginning, and then we implemented it and were already accustomed to what's there.

The deployment process is straightforward.

If you have a great infrastructure engineer, that's enough to handle the implementation. However, it also depends on the security levels in each company. If they have access to everything, they are able to implement. If there are restrictions, it might not be allowed. Still, typically one person is enough to deploy.

If we translate those hours into costs, the tool has helped me to save costs for both me and for the customers.

I did consider the price reasonable. Nowadays, with their latest list price, I'm worried about how they are addressing the market. It seems that they are changing how they want to position themselves.

In one POC, we have used Communications Mining features, however, due to the cost, we did not consider it further to move into production. 

On a scale of one to ten, I rate UiPath Platform an eight.

My use case for their products is the regular automation use cases, and I am trying with some Gen AI use cases.

The most valuable functions in UiPath would be that it's easily integrated with multiple applications. The cost is annual. It's not based on transactions for the products.

It has good documentation that we can follow. 

It's also easily built; you can do it with low-code/no-code, making it quite simple to build. Some coding experience is needed, however, if you are good at it, it's a good tool to use.

UiPath provides a scalable solution and well-secured. Since we are on SaaS, we have more flexibility, and because we know the products, we can evangelize about it. It's quite user-friendly, scalable, and secure, so that's good for us.

The solution helps reduce human error.

It saves employee time absolutely. When we automate manual or recurring tasks, employees have free time, so they are looking at picking up other creative tasks instead of doing redundant ones.

For UiPath maintenance, I give it ten out of ten.

We use the Academy for courses. I do use UiPath Academy courses; we study from that, however, learning doesn't stop.

The UiPath user community is fantastic. We get to learn a lot about various solutions, and gain access to a good knowledge base. There's nothing particularly special from an evangelization perspective. The MVPs do have access to product support, and from them, you can get most of the information coming out in the community. The community is quite engaging, and we do get to know each other a lot in terms of solutions.

There is a drawback that the new products getting launched are not well documented, and the information only sits with the product team, not with the support team. That is where they are falling apart.

They should focus on the customer needs as their license cost is currently quite large. Compared to Microsoft, their cost is too much for automation, and their support has not been up to the mark. The customer-centric focus has reduced; they're more towards licensing and getting new sales, new business. They cannot maintain the existing products once delivered.

Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it. I haven't experienced that, so honestly, my answer is negative. The product needs a lot of enhancements, and whenever we get a chance, we share feedback with the UiPath insider program.

I have been working with UiPath for almost five, six years now.

I'd rate stability ten out of ten.

In terms of scalability, I rate it ten out of ten.

Technical support is good. They should know more about the technicalities of the product. That can be lacking. 

Positive

I don't use Automation Anywhere anymore. I moved to UiPath. I'm also familiar with Microsoft, which is cheaper.

The initial setup for UiPath was simple.

We have used a UiPath integrator.

In my opinion, if both UiPath and Automation Anywhere solutions are available for me to work with, Automation Anywhere is a history, and UiPath is a modern tool.

We do not yet use the agentic automation device? It is quite nascent. I don't know why people are falling for it. Agentic automation end-to-end still does not exist. It exists with big, big, big, big players like Salesforce. There are certain OpenAI tools which give you end-to-end big automation. What UiPath is giving as of now is agent building and now agentic, which is still in a preview mode. So it's not generally available. 

The solution reads messages in real-time and predicts what could be the type of a message; that is what Comms Mining does.

Comms Mining doesn't prioritize the messages. Its job is to identify the emails, categorize them, and label them as per the training provided by humans. It categorizes unstructured data such as emails with the right type, helping the end user or downstream automation work on it. It can work on IT tickets, emails, chats, and so on.

We don't trust the monitoring capability of Comms Mining; it's not up to the mark. I'd rate it six out of ten. So, we have built our own Power BI dashboard, looking at logs from bots as well as Comms Mining, and we're doing our own analysis and insights. However, their training GUI is quite helpful since it tells you which labels are underperforming and which labels need action if the F1 score has decreased.

The solution enables me to implement end-to-end automation under certain conditions.

If I evaluate UiPath as a total product, I would give it an eight out of ten.

I am an RPA developer and tech lead within the RPA field. I have used UiPath Platform according to RPA development, especially for many customers, and I have worked within companies that also recommended UiPath Platform as a solution to their needs and business processes. There were many different use cases. The most popular one is traditional RPA automation of repetitive tasks, such as downloading reports and automating business processes where we created robots performing certain tasks in the customer's core systems.

I have also participated in a couple of use cases using AI Center from UiPath Platform and Document Understanding and data, but mainly, the most popular one is just the typical RPA traditional approach.

I did not have a chance to try agentic automation on a real use case; I just started it by myself to get familiar with the technology, not diving deep into that, but I appreciate the idea of Maestro and how it looks. I really appreciate the approach of showing just a simple BPMN or diagram where you are solving your puzzle and collecting all the components in one place. It reminds me of my first RPA tool, Blue Prism, which I also really appreciated. I never faced any issues because I did not use it for a real use case, but it looks promising, especially how easily you can automate and create agents and context-based agents with RAG. I appreciate it and I am hoping that there will be opportunities in the nearest future where I can use something from Maestro or agentic automation or all together, which would be interesting.

The best feature of UiPath Platform that I appreciate the most is UiPath Studio. It is a great tool that I appreciate because I am a developer and I also have a background as a .NET developer, and I really appreciate how Studio is built on the WWF framework, Windows Workflow Foundation. It also includes the core .NET libraries, which are really good, and it appears as a native integration environment, such as Visual Studio or other products.

The Orchestrator is also really good because it is a great tool with the open API, which I leverage really often. Those are the most beloved ones from UiPath Platform.

By using UiPath Platform, I always try to reduce human errors by the maximum amount possible. It really depends on the projects because we have a rapidly changing environment when needing to do something quick as a POC or MVP product to show the customer something that works. In my experience where I developed solutions using UiPath Platform, I always aim for an eighty percent reduction in human errors.

I see Blue Prism as a tool that is more compatible with customers and structures that keep a high focus on security. It is a popular choice for banks and financial structures because it is simple and has enhanced security features which are really appreciated by banks, financial structures, and also the government. Power Automate is also a great tool, particularly with its connections to the Power Platform, such as Power Apps, providing a seamless integration experience. I would say that Power Automate is more suitable when you have the full Microsoft stack, when you need to automate something inside regularly using SharePoint, Excel online, and Outlook.

UiPath Platform combines all these elements, as it caters to both citizen developers and experienced developers. If you know some programming language, you can do really agile things with UiPath Platform. Furthermore, UiPath Platform offers enhanced security features specifically for healthcare and banking. UiPath Platform is the right choice when you start your automation journey because it can do everything. You can create something focused on security or integrate with the Microsoft stack, though not as seamlessly as Power Automate. From the developer experience perspective, UiPath Platform is the winner, as it feels developed even with low-code, but still provides a feeling of native development, such as back-end development where you can freely utilize your favorite programming language, .NET and C#.

Backward compatibility has room for improvement because it often happens that when someone starts developing on one version of UiPath Platform, for example, version 2023.4, and newer versions come out, they might not have a proper SDLC which covers keeping up-to-date on UiPath Platform. When deciding to update to the newest version, it is often the case that it breaks previously developed automations and code. Even ninety percent of your code might not work due to new activities, packages, or something else. The first improvement should be on backward compatibility, which means I want to easily update when I need to.

I have also faced an issue with Q items and API. It does not allow full manipulation of Q items as you can do natively. For instance, there are several stages of transaction status, and with the API, you can grab and read details about items but cannot set the status in progress, which is essential for UiPath Platform to advance to the next transaction stages. This is covered by native activities of UiPath Platform, but when I want to leverage it from the API, I cannot do so.

The second point is the lack of proper documentation for coded automation workflows. I noticed that not many people use the coded workflows feature, which is great for creating C# classes for helpers and other custom needs. However, the lack of documentation and answers in the UiPath Platform forum can be frustrating. I would suggest more rich documentation and an open-source behavior approach for this feature to provide information for developers.

I have focused on UiPath Platform for probably three and a half years, maybe four.

Stability depends on the operator and infrastructure robustness. I would say it is generally good, but sometimes the bugs or behavior of the studio itself are frustrating. Therefore, I would rate it a seven due to these bugs and backward compatibility issues, as they tend to stop maintaining previous packages and versions, which can become buggy.

I would rate the technical support a strong nine. It is really good.

Positive

I have never used UiPath Platform for my personal projects, but for my clients, I would say it typically saves three to seven FDEs per week, which is really great.

Regarding pricing, I do not have direct access to it because it is always up to customers as the sales team from the customer side handles the purchases. However, from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.

When comparing UiPath Platform with other RPA tools such as Blue Prism, I would say UiPath Platform is always the right option because Blue Prism and Power Automate and Power Platform are really for specific use cases. I also have experience with Power Automate and Power Platform.

I have really good feedback about UiPath Platform Academy courses because they provide plenty of information, divided into sections and include gamification with the robot icon watching. However, I do have one main concern regarding the tasks that you need to perform to gain your knowledge perfectly. They are pretty easy for me, especially. I would add some difficulty to that. Overall, the structure and the information located there are good and they cover all of my needs to check, review, or learn something.

I think the UiPath Platform user community lacks information about some complex use cases, which is a problem for the forum, as it seems that everyone develops something simple and only asks straightforward questions, getting their answers on the forum. However, when it becomes serious, you really struggle on the forum to find information. I do use the forum to get answers from the LLM models, but I would say it needs improvement, such as publishing more serious cases to provide answers to more specific questions.

My advice for someone looking into purchasing an RPA tool such as UiPath Platform is to always search for really qualified engineers, not just citizen developers. When building something complex and wanting to get your ROI, hiring qualified developers is essential. It is a must. Based on this, I would recommend UiPath Platform.

I would say that if you do not consider maintenance at the start, it will be complex and difficult. However, if you think about it from scratch, it can be easy. I perform maintenance with the major releases of the platform about once every three months. My overall rating for UiPath Platform is an eight.

We are exploring a use case for agentic AI right now.

The features of UiPath Platform that I value the most are Orchestration, which is a significant component, and the agentic pieces that are coming into shape. The biggest thing is that we need to figure out how to connect other agentic pieces that we have. 

The examples of how these features benefit my organization include implementing traditional RPA with the features and functionalities that UiPath Platform offers today. A lot of them are backend business operations, however, we are also exploring clinical use cases. 

It significantly reduces the time that a physician spends on documentation versus taking care of the patient, which is what they came into medicine for.

UiPath Platform can be improved by working on specific use cases and partnering with us to help bring more belief in the system, and solving the pain points for the industry is critical. Do not lose focus on a specific industry. 

Additional features that should be included in the next release are probably healthcare-specific connection and partnership with Epic.

With the agentic part, we are facing some challenges in terms of governance, in terms of which agentic platform to use, whether we should use UiPath, whether we use our agentic platform that we have chosen. That's going to be the challenge. Governance and clinical use cases typically go through a lot of scrutiny from security and legal. So that's the challenge, however, that's nothing to do with UiPath.

I have been using UiPath Platform for the last three years.

The stability and reliability of UiPath Platform are so far, so good. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has not been used to its fullest potential yet as it scales with the growing needs of my organization.

I evaluate customer service and technical support as phenomenal. When we have a question, we have answers, which is really cool. 

I would rate customer service and technical support a ten out of ten. They are available when we want them. It's not just about technical support; it's also about working with us and partnering with us, which is significantly important. That's one thing I want them to keep.

Positive

Prior to adopting UiPath Platform, we were using another solution to address similar needs. We started using a smaller tool and also used Microsoft Power Automate, but we needed to scale, so that's why we chose a partner that will work for us. The factor that led me to consider a change was scalability.

It's better to ask this question to my technical folks, however, there have been zero complaints on that front. They're available when there are questions for us, which is really, really good. It's not like sell and then forget. It's like sell, we will make you grow, and then we'll make you successful, which is really cool. 

In the last two years we have been setting our COE, and we are working towards seeing a return on investment with UiPath Platform. We have several use cases that are marching towards the ROI piece. One use case will probably pay for itself, the product.

My experience with pricing, setup costs, and licensing for UiPath Platform is that it is significantly simple and a workable solution that's always offered, which has been a blessing for us in a tight financial market, especially in healthcare. It becomes really challenging; however, they have been willing to work with us, which is really good.

Before selecting UiPath Platform, we did look at the other two vendors in the market and also looked at Microsoft. UiPath Platform stood out because of their focus on the domain-specific areas, and the tool is significantly superior.

The advice I would give to other organizations considering UiPath Platform is to jump into it. ROI is something that you will find very quickly. Howecer, build and partner with UiPath Platform and maybe their partners. Most importantly, fail fast if you need to, and don't try to build a big project that goes on for years; do some small pilots, but pilot to project, scale pretty quickly. 

On a scale from one to ten, I would rate UiPath Platform overall an eight, based on the features and functionality we've used so far.

I'm trying to think of some good data points or examples on the spot. One of the things that our company struggles with is that we've bought a lot of different systems that don't integrate with one another. What I've really tried to do since starting to utilize UiPath Platform is find ways to make these imperfect systems work together, whether it be Mike Albert for fleet data, Azuga for safety-related data, or Snowflake for data warehousing. I aim to take all that data, put it into our Snowflake warehouse, and then visualize it in Power BI and other tools, so the sky's the limit, and I know we even use it for Amazon, Walmart, and various other processes.

I love the Studio application and the Orchestrator function of UiPath Platform, being able to put our details all in there. I especially appreciate the integrations with Snowflake and different software, which really make it more useful for us as we're starting to dive into the Agentic AI piece at our company. However, I'm still getting fresh into it.

One of the biggest benefits of the features of UiPath Platform that I can think of is that we've been able to build a process to handle what previously were multiple manual processes where people would go in, review purchase orders, and make changes to them themselves. Now, when we have an order come through and need to make a change, they can submit a change through a ticket, and UiPath Platform will do it all, saving us about an hour of personnel time per head every single day, which has already been a huge change in our organization.

I honestly really benefit from UiPath Platform's user community. I go to forums and similar platforms and always find supportive people who often have had similar problems or issues that I've been able to reach out to, communicate with, and get the path forward for, so it's been nothing but positive, even beyond just UiPath Platform individuals within the company; other users have been very helpful too.

That's a tough question about how UiPath Platform can improve. For me, starting out, it was very helpful that I utilized different other AI platforms to teach me the best way to go about creating a process in the tool, and perhaps it was a lack of my education, however, tools to leverage AI within the platform could continue to educate users as they're building out new processes.

I would emphasize functionality to challenge one's thought process, asking whether one is going about it in the most efficient way, recognizing that there are a million different ways to do a process and questioning if I'm doing it the right way and needing tools to help with that.

To be considered a ten out of ten, UiPath Platform needs to enhance its capabilities, and I would lean into the integration of AI to coach and mentor you through the process. While I have my connections throughout the company, often it's just myself. Having an AI friend who is a UiPath Platform professional that knows what's best would make it easier than having to gather information from various places.

I've been using the solution for about two years; it's very new. 

I would assess the stability and reliability of UiPath Platform as excellent, as everything I've experienced so far has had minimal hiccups, and if there were issues, they have been user error rather than reflecting poorly on UiPath Platform.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has scaled very with the growing needs of our organization; just in the year that we've had it, we've continued to find new ways to utilize it.

We have expanded usage of UiPath Platform. The gentleman that I was just around passed it on to me, and we've been trying to share it broadly across the rest of our enterprise, and so far, the experience has been very promising. We tested it with a couple of other individuals at some of our parent company's six smaller companies, and it's made it easy for us to share it across them as also, so from that standpoint, it's been very rewarding.

Regarding customer service and technical support, the times that I've had to search for it, I've had no problems whatsoever.

On a scale from one to ten, I would rate customer service and technical support as a ten based on my limited interactions. The encounters I have had have all been positive.

Positive

I was using Power Automate to address similar needs prior to adopting UiPath Platform. It definitely wasn't at the scale of what UiPath Platform has been able to do for us.

I've seen a return on investment with UiPath Platform. As I touched on with the PO changes, many more opportunities are found at our parent company, and while our team has a laundry list of things to do, we don't have enough time to do it.

My experience with pricing, setup cost, and licensing for UiPath Platform would definitely be more directed towards another colleague, as he handled more of it than I did. That said, from my experience, it was nothing but positive.

For myself, I didn't consider many other solutions before selecting UiPath Platform since I used what our company had at its disposal, which was a lot of Microsoft tools such as Power Automate. Those were not nearly as robust as what UiPath Platform brings to the table, and this was my first exposure to an RPA system and Agentic AI.

The factors that led me to consider a change to UiPath Platform included performance; our company needed a system that we could trust.

I don't yet use Agentic AI. Part of the reason why we're attending a conference is to learn more about it.

I haven't yet used the vendor's UiPath Academy courses.

The biggest advice I would give to other organizations considering UiPath Platform is to continue to push outside of the box and not to think within the confines of what you initially look at, as the opportunity to use the software is really everywhere. It's just a matter of having the time to put into it, so my biggest words of encouragement would be to keep trying, keep pursuing it, and avoid a too tunnel-visioned approach.

On a scale from one to ten, I would rate UiPath Platform overall as a ten, as coming in with a little bit of experience, it was very easy to pick up, learn, and lean into, which has been very rewarding.

Today I faced an issue installing the unattended robot in the production machine. I signed in with the robot account and entered the client ID and secret. The system did not recognize the license and was not giving me a proper response. I did not understand what the actual issue was and searched for the community guidelines as well. I had no issues when configuring a business user, an automation developer, or any other users, but I felt discomfort when onboarding a robot account into UiPath Platform Orchestration and connecting that with the production machine.

I am not using Agentic automation in any of my production environments, but I am using it for development purposes. I am exploring the platform on the Agentic side. I was working on a use case where I wanted to extract meaningful data from a chunk of error messages. I used Maestro for that and it was working very well, so the user can easily correlate with the actual issue.

The Agentic response when using some ML activities or AI activities is getting generated with Maestro. Those are up to the standard. I used Maestro to extract meaningful data from error messages and it worked very well.

The developer-friendly environment and the resolution to the problems faced inside UiPath Platform are very fast, and the customer support service as well as the development-friendly environment make deployment and development processes easier.

One thing which I can suggest is to integrate the CI/CD pipeline within UiPath Platform Orchestration. That will be the next step to get into a full Agentic service within UiPath Platform. I am currently using some external CI/CD pipelines, like Azure or others, and integrating them inside UiPath Platform would be an easy-to-go solution for anyone.

The sales approach is a bit slow. It almost took a month to complete the entire sales process and just get the final quote from UiPath Platform US sales team. There was also some discomfort in selecting the packages. The AI unit bundle flexibility in pricing is missing. I wanted to buy a smaller portion of AI units but needed to purchase a large bundle.

Recently, I faced an outage issue with Cloudflare, resulting in being unable to connect UiPath Platform with UiPath Platform Orchestration, and some of the UiPath Platform Orchestration services were down. This was the first time I faced a stability issue.

I expected faster support during a production deployment issue. I got email communication, but a call would have been faster, resolving the issue more quickly.

In the past six years, I never faced an issue, but in the last couple of months, I faced a Cloudflare outage issue where I was not able to connect UiPath Platform with UiPath Platform Orchestration.

In the last couple of months, I faced a Cloudflare outage issue leading to problems connecting UiPath Platform with UiPath Platform Orchestration, along with some services being down. This was my first encounter with a stability issue after six years of experience without any outages.

Scalability is not an issue. Configuring the machines is straightforward with the use of machine templates. After the first configuration, scaling the same process to multiple machines just involves assigning users and adding the machines to the templates, making it an easy process.

I used to connect with technical support. Recently, I faced an issue in configuring the templates and assigning the user from the UiPath Platform Orchestrator tenant. I contacted the technical support team, and they assisted me in resolving that issue quickly through email.

The reason for rating eight is that the email support was good but slower than expected when I had a production deployment issue. I expected quicker response times, preferably through calls, which could resolve issues faster.

Positive

I used AssistEdge, an RPA tool from Infosys, and Power Automate, which is from Microsoft.

The initial setup, including the machine setup, takes at least a day, but if the machine is already set up, it is just a one to two-hour task.

Only one person will do the deployment.

Pricing is a bit costlier compared to Power Automate, but the same as AssistEdge. It delivers as expected, so the charge is acceptable.

For some cases, I prefer Microsoft Power Automate because of its cloud-integrated connections, such as creating a flow triggered by a Microsoft email, which is not as straightforward in UiPath Platform. Integration services could be improved within UiPath Platform.

Deployment is a straightforward task, but ensuring integration of the CI/CD pipeline within UiPath Platform Orchestration would enhance the ease of use. I rate this review an eight overall.