UiPath Platform Reviews

Our main use cases for UiPath Platform are document understanding, and right now, we are with the IXP Communication Mining, which is live in production, and we are currently building an agent for Maestro, which will be live in production maybe after the next six months.

Our use cases and department processes automated with UiPath Platform Agentic Automation mainly come from the banking ops technology, where we have automated statements, invoices, customer reports, employee customer reports, Salesforce reports, and other unstructured or legal documents such as SSN validations, passport validations, account opening validations, and account closures, implementing all these steps across departments without limitations.

The features of UiPath Platform that I appreciate the most are IXP and unstructured documents, which help us tremendously to resolve one issue with high ROI in our company, and that has even earned us a banking-level award.

The examples of how these features benefited our organization include significant ROI, and we were able to match with the workforce or decrease the workforce because of these implementations, making it easier to use without complexity in the implementation, allowing our business partners to resolve issues they face in their daily operations.

In terms of how UiPath Platform can be improved, I find that the LLM models we are using can cause disturbances in results when switching between models, such as from version 4.5 to 4.7, so improvements in that area would be beneficial especially in light of the current AI boom.

I have been using UiPath Platform since 2017, which has been for eight years, and previously, I worked in Change Healthcare and Capital One, and after that, I am now at Morgan Stanley.

Regarding UiPath Platform's user community, I feel happy because it is a large community where, if we get stuck, other developers and business people are there to help, and although we also have Premier Support where the team steps in to resolve issues and guide us with solutions, I find the community support very effective.

Before adopting UiPath Platform, we explored Automation Anywhere but found it to be not user-friendly, leading us to switch back to UiPath Platform.

The experience with deploying UiPath Platform is excellent and certainly leaves me without words.

What makes it easy to deploy UiPath Platform is that many teams and departments in our technology are adopting it, allowing even those without development knowledge to implement AI, automation, and validations freely with all UiPath Platform products.

The outcomes I have achieved by leveraging Agentic Automation mainly focus on ROI because I work as a director in Morgan Stanley, and I can confidently say that ROI is the most significant outcome, along with other minimal benefits.

Before selecting UiPath Platform, we considered other solutions such as Pega, which did not help us much, and we looked at Automation Anywhere and various other open-source tools, but they all fell short of meeting our needs, while UiPath Platform was able to resolve our main concern regarding governance and guardrails, which is crucial in the banking domain.

My teams and I have used the vendor's UiPath Academy courses to send documents and trainings to our citizen developers and the business people to help them familiarize themselves with UiPath Platform capabilities so they can implement them in their daily activities without needing to sit for approvals or reviews.

The biggest benefits I have seen from UiPath Academy include the absence of live training being needed as everything from a base to a professional level is covered in Academy, allowing all developers to easily grasp the concepts of the tools they want to implement, leading to successful implementations in their daily activities.

My overall experience using UiPath Platform Agentic Automation capabilities, having used it for more than eight years, is very positive, as I find UiPath Platform to stand apart from other technologies such as Pega, Automation Anywhere, and Blue Prism, making me love it.

My advice to other organizations considering UiPath Platform is to always encourage professionals working with other tools facing issues with dependencies and packages, as UiPath Platform resolves those and offers feasible features while also providing valuable analytics through Insights and IXP, helping to clearly see how much is being saved in terms of ROI. I gave this review a rating of 10.

My main use case for UiPath Platform has been mostly RPA solutions up to the last year or so, and now we are looking into more use cases for Agentic AI.

For Agentic AI, the most useful process I have automated so far has been using IXP, which is a smart tool that extracts specific information from unstructured documents, mostly from PDFs, that have helped us save hundreds and hundreds of hours of work.

With RPA, we had over 300 different applications, and I would say that most of the processes are very effective in updating and synchronizing different systems that used to be done manually; now, the whole thing is orchestrated.

What I really appreciate about UiPath Platform is the integration it has with the different products, especially within Orchestrator and now Maestro, which makes it easy to configure end-to-end processes and integrate the different aspects of the automation needs to be done, especially with humans in the loop.

The integration with Maestro and Orchestrator helps my team by simplifying how the workflow operates overall.

UiPath Platform has positively impacted our organization by helping save us a lot of manual work; we have probably an equivalent of 80 FTEs in the last five years that have been redeployed to do better processes within the company.

Redeploying those 80 FTEs has changed our business operations or outcomes because those employees are now more efficient at doing better work; it is actually what they were hired for, making their morale increase tremendously, as well as their productivity.

UiPath Platform has reduced human error and freed up employee time, allowing them to focus more on actual analysis and business decisions.

UiPath Platform can be improved because there are so many updates coming all the time, and it is very hard to keep up, but I understand that this is mostly an industry issue at this point; I would say just try to group what is more important updates together and highlight those, and probably defer the small ones for a later release.

At this point, I do not have anything else to add about the needed improvements because UiPath does a very good job in terms of documentation and support.

I have been using UiPath Platform for seven years, actually, as I started with RPA and now looking into the Agentic AI.

UiPath Platform is stable.

The scalability of UiPath Platform is very high; I really appreciate the product in terms of how easy it is to expand to different cases.

Customer support is great; I really have a very good experience with it, as they are very responsive and timely.

I have not previously used a different solution, as I have always used UiPath Platform.

I have seen a return on investment because the time has been saved, but I do not have specific details on that information.

When we started with RPA, we evaluated Automation Anywhere and Blue Prism before choosing UiPath Platform.

Years ago, my thoughts on UiPath's user community were that we used to be more active in the community because specific questions were found easily; now with ChatGPT, Gemini, or Claude, all the answers are easily found there, so I do not use the community as often.

We are just starting in the process of using Agentic Automation, so I do not have specific examples.

I will tell others looking into using UiPath Platform to consider the overall ecosystem and compare with other solutions before they make any decisions.

I have used the vendor's UiPath Academy courses only for the developers on the team, and it really helps in terms of training and overall catching up with new releases.

My overall rating for UiPath Platform is 8 out of 10.

Public Cloud

Other

My main use case for UiPath Platform is automating PDF automations, where I describe and collect information from log PDFs and convert it into JSON or XML, or any type of output format.

One specific example of a PDF automation I built with UiPath Platform is an agent that can process multiple PDFs, including invoices, payslips, or hotel bills, and it generates output based on particular ERP software, converting it into XML, JSON, or any output format required.

In addition to my main use case, I am primarily working on the organization of particular licenses and performing web automations and Excel automations.

Regarding the time reduction per client, I mainly reduced the time calculated as FTE, which is almost 0.8 pointer of FTE over the course of the year.

I am currently focused on using Agentic Automation, as it is important for reducing time in static RPA automation compared to traditional methods.

For specific use cases, I am using Agentic Automation for PDF automations by providing a prompt with the details needed, which yields results without the need for extensive coding.

By leveraging Agentic Automation, I have achieved a time reduction of almost 80%.

The best features that UiPath Platform offers me include the use of various types of agents, such as voice agents and multilingual agents, which we can create and integrate across all applications using API or web automations.

I find myself mainly using the integration with APIs, as it gives me connectivity between two different software or applications and allows for one-time integration, thus creating efficient automations.

The main positive impact of UiPath Platform on my organization is the seamless integration of applications, which allows us to present insights and data comparisons, showcasing how much time has been reduced for clients.

The challenges I have faced with UiPath Platform include the need to familiarize myself with new technologies as they are introduced, often requiring exploration or engagement with recorded videos or documentation.

I have been using UiPath Platform for five years.

UiPath Platform is stable.

In my organization, we deploy UiPath Platform based on client usage, utilizing public cloud, private cloud, and on-premises methods.

We most often use public cloud due to its higher capabilities, which provide access to all AI capabilities and resources.

The customer support is very good, as they reach out to us within hours.

I have seen a return on investment, as automations reduce the burden on employees, allowing them to focus on more complex tasks rather than repetitive manual automation.

For pricing, setup cost, and licensing, it is higher compared to other automation tools, but it offers more capabilities.

Before choosing UiPath Platform, I evaluated the N8N platform, but it was only capable of automating API agents and web-based tasks.

I would rate UiPath Platform an eight out of ten.

I chose an 8 out of 10 for UiPath Platform because it is growing more efficiently and providing the latest market technology, but I deduct two points because not every organization is perfect.

Regarding UiPath Platform's AI capabilities, I think they follow the governance and security policies of each country and provide options for integrating any company-specific governance requirements into their backend systems for agents.

The accuracy and reliability of output from UiPath Platform depend on the hands of the particular developer, as they provide multiple GPT models such as Claude and GPT-4.0, which are updated with the latest versions to enhance AI accuracy.

We have benefited from using UiPath Academy courses, which provide more functional knowledge and help us learn to overcome obstacles, thus enhancing our understanding for production environments.

Being a part of UiPath's user community allows us to connect with other users who are mostly active in resolving issues, often within a day.

I am using coding agents in UiPath Platform, which allow me to write and publish code by simply providing a prompt, though this feature is still in a non-public preview stage.

UiPath Platform's approach to coding agent integration allows usage across third-party software such as Visual Studio, Visual Studio Code, and Python IDEs, which is a primary reason for choosing UiPath Platform.

My advice to others considering UiPath Platform is to focus on the benefits rather than just the costs.

Public Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform involves healthcare use cases. I specifically use UiPath Platform for procurement use cases, provider enrollment and credentialing, grievance and appeals.

For provider enrollment and credentialing, I use GenAI, which is Document Understanding, to extract the data from the enrollment forms and create the case for the analysts.

I built agentic agents for the grievance appeals case and created lots of agents for the extraction, classification, and intake in the grievance and appeals use case.

I am using agentic automation to automate many manual processes in my company, thereby bringing value to the business outcomes. I am specifically using agentic automation for provider enrollment credentialing and grievance and appeals.

By leveraging agentic automation for classification, I use the agents to bring in information from a lot of sites, allowing analysts to classify any case that comes through their queue in less than 15 minutes.

In grievance and appeals for classification, the coding agents have to go into KMS, Knowledge Hub, to bring in the information, and I use the coding agents if the information doesn't exist to find and extract that information for the analyst.

Some of the best features UiPath Platform offers are Autopilot, healing agents, and the ability to build the agents easily in the Orchestrator.

Autopilot helps my developers develop the code easily, and the healing agents also help to code the agents, so my developers in the team use a lot of these features.

UiPath Platform has impacted my organization by bringing in a new technology and automations to the use cases where I can use the business for scalable use cases. I have definitely improved scalability, with the submission of the cases from 90 minutes to 14 to 20 minutes right now.

UiPath Platform has reduced human error and freed up employee time, which has positively affected my business outputs and reduced the time taken to finish any tasks from almost 90 minutes to 15 minutes.

UiPath Platform could be improved by offering more capabilities and usage of the licenses at a cheaper cost.

I have been using UiPath Platform for six years.

UiPath Platform is stable.

UiPath Platform has good scalability.

I am satisfied with customer support. I would rate the customer support as a nine.

I did not previously use a different solution before UiPath Platform.

My experience with pricing, setup cost, and licensing has been moderately okay.

I have not yet seen a return on investment.

Before choosing UiPath Platform, I did not evaluate any other options.

I have used the vendor's UiPath Academy courses, and learning about the Insights was very helpful for me. For any new team members that join my team, I start from UiPath Academy to understand the bots and everything.

I do not use the user community. I have been using UiPath Platform for coding agents as it is the approved enterprise tool, which is why I use only UiPath Platform.

Adopting UiPath Platform for coding agents has had a measurable impact of more than 50 percent on my team's development speed and automation coverage.

My advice to others looking into using UiPath Platform is that it is a nice platform to try out, and it has a lot of capabilities as well. I rate this review an eight overall.

Public Cloud

Other

Regarding Agentic AI, we are trying to implement it at the moment, as we have one use case that we are currently exploring.

The only use case we have so far involves storing our documents in SharePoint, where the Agentic agent is able to retrieve the information from the documents in SharePoint, and that works quite well.

The features of UiPath Platform that I appreciate the most are probably Document Understanding.

The benefits of these features to my organization include having AP automation, where the core of that is reading invoices.

The amount of time saved extracting data points with Agentic AI is significant, as the numbers we got from the HR function indicate around 200 to 250 queries a month, which are now handled by that robot. These queries can range between a couple of minutes to five to 10 minutes if they need to go to the policy and extract that information.

To improve UiPath Platform, I think being able to use our own local models is crucial because we are a business that is quite sensitive and holds a lot of sensitive information, so being able to use our own models to ensure that data doesn't get used for training is ideal for us.

I have been using UiPath Platform for about four years.

What works well are the ease of use and the ability to quickly open a project and create something easily; the dependencies download very well, but I think challenges arise when we attempt to move processes between tenants.

In more detail, the issue occurs if I open a project in another tenant, as sometimes the dependencies do not pull down properly, necessitating a bit of manual work, but fortunately, this doesn't happen very often.

Prior to adopting UiPath Platform, we were using another solution.

We were originally using Bizagi, but we received a lot of requests from the business stating that Bizagi wasn't able to fulfill their needs, which pushed us to explore the market and find UiPath Platform.

I would describe my experience with deploying UiPath Platform as quite easy and good.

It's easy and good mainly because having everything contained within the studio allows me to manage it all from there, making it quite easy to publish and implement changes.

Before selecting UiPath Platform, I am not fully aware of all other solutions considered, but as far as I know, it was pretty much focused on UiPath Platform.

I'm not really sure what specifically stood out to my team during the evaluation process, both positive and negative, when comparing the options.

Currently, we do not really use UiPath Platform's Agentic automation capabilities.

By leveraging Agentic automation, we have managed to give hours back to the support functions, mostly in HR, as they no longer have to deal with the requests coming from the business.

My overall experience using UiPath Platform Agentic automation's capabilities is positive, as I found that UiPath Platform was quite easy to implement and get working, especially in comparison to many vendors we tried, including Copilot Studio.

My teams have used the vendor's UiPath Academy courses.

The biggest benefits we've seen from using the Academy include it being a good starting point for people being onboarded into the team, getting them up to speed, especially if they have never used UiPath Platform before, and it's the number one place to start.

In terms of the value gained by being a part of UiPath Platform's user community, I think it's good, as you can find any question related to UiPath Platform and find a thread somewhere within the forums, making it quite a useful resource.

My advice to other organizations considering UiPath Platform is to definitely consider partnering with someone when they're first starting out to help show them how to set themselves up for success, rather than leaving it to discover everything on their own. I gave this review a rating of 8 out of 10.

On-premises

My main use case for UiPath Platform involves pure RPA automations, mostly RPA automations.

A specific example of an RPA automation I've built or use regularly is when we work with a lot of our finance groups who have use cases to go out to banking websites every day to download daily reports. We automate the steps to do that and then add an additional comparison to the previous day's file or add it to a shared drive and email it to them.

Our finance team decided to automate that specific process instead of keeping it manual primarily to open up the team's capacity to focus on other higher priority items than the repetitive work that could be automated with UiPath Platform.

UiPath Platform has positively impacted our organization by allowing us to provide great ROI for our businesses; overall, it has been a really great solution.

Specific outcomes or metrics showing the positive impact UiPath Platform has had for our organization include approximately 3 million hours saved last fiscal year, which was a really cool, hard-earned figure.

The best features UiPath Platform offers include Orchestrator, which is definitely top tier, and apart from Orchestrator, being able to manage your RPA automations and Coded Apps directly within that is very helpful. Orchestrator, pure RPA, Coded Apps, and I think Agents are getting there. Conversational and the other one are both coming along, and I think Coded Apps should be the only app solution that UiPath Platform offers while low-code apps should go.

Orchestrator has specifically helped my team manage or scale automations by working great. Whether we have one automation running or 250, it is very easy to segment those into folders, manage your triggers, queues, and everything that the automation needs, and then see it all in an organized fashion. Orchestrator is definitely very scalable.

With Coded Apps, an example where they made things easier or improved the process for my team is when we pair it with Cursor, our enterprise AI agent, which makes it a breeze to create a Coded App that is integrated with our cloud Orchestrator. We do not have to jump through the hoops of building out each integration as a separate integration. We just create our external application, hook it into that app, and then it is good to go.

I think UiPath Platform can be improved as it is taking steps towards improving anything that could be improved. Historically, new products have come out half-baked and it takes a while to vest until they are actually usable and production ready compared to when they first launch.

Apart from that, I think customer feedback would be really helpful to truly take into account, and as a developer, it is about the individuals who are actually using it and building it out as a whole.

I have been using UiPath Platform for roughly two and a half years.

I find UiPath Platform to be stable.

UiPath Platform's scalability is very good.

The customer support for UiPath Platform has been very good.

I would rate the customer support a nine on a scale of 1 to 10.

We did not previously use a different solution.

I have seen a return on investment with relevant metrics showing approximately 3 million hours saved last fiscal year. We do not track employment replacements but prefer to account for hours saved and ROI, which was 3 million.

Before choosing UiPath Platform, I did not evaluate other options.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are that the forums are really helpful. I frequently search the forums to see if anybody has experienced issues related to what I am working on, and there seems to be a lot of good information out there.

My advice to others looking into using UiPath Platform is to do it; it is very good. I would rate this review an eight on a scale of 1 to 10.

Public Cloud

Other

UiPath Platform is used for bank reconciliation, robotic process automation, automation of websites, Excel-based automation, Document Understanding, AI Center, and Agentic AI.

An example of P2P automation using Document Understanding involves picking up invoices from SAP, the ERP system, and downloading the invoices. The three-way match is then performed. Data is extracted from the invoices, and using the OCR in Document Understanding after the extraction of the invoices, the data is converted into a readable, structured data table. Once the three-way match is completed and everything is correct, the posting is performed using UiPath Platform.

The team prepares proof of concepts and data for clients. They create and transform the business processes that have been done repeatedly manually into software processes using UiPath Platform. All processes are automated.

The most valuable feature in UiPath Platform is the Orchestrator function, where bots which are live for multiple machines in different environments and different tenants can be orchestrated and maintained. This can all be done from the same cloud server, making it one of the main USPs for UiPath Platform.

Managing the bots has been incredible in Orchestrator. Multiple RPA tools have been used, and UiPath Platform has the best system to manage and orchestrate all the bots.

Document Understanding is a very unique and valuable feature of UiPath Platform, where any kind of structured or unstructured document can be trained. Once the training is done, an ML skill can be added and created, due to which all the required data can be extracted from a document and then used further on. AI Center allows the use of multiple UiPath Platform-given ML skills that can be used to perform sentiment analysis or read invoices, bank receipts, and other documents.

UiPath Platform has increased productivity for most clients and has reduced errors significantly. Manual errors which were causing pain points have been reduced significantly. Currently, there are no errors, and 99% of the problems are solved because of UiPath Platform.

UiPath Platform can be improved by including more partner programs and providing a good amount of units for partners so that more things can be explored, such as building more Agentic AI or automation platforms and showcasing them as POCs to clients.

The user interface is almost perfect, and no other changes appear necessary.

The accuracy can be improved by ensuring that all the latest models are applied to the AI capabilities.

UiPath Platform could reach a rating of 10 once it becomes more stable in the Agentic AI part. Once all the new concepts which are in the pipeline are finished, the rating will definitely improve.

Most of the things are guardrailed properly. Further analysis will be needed to make an informed decision.

UiPath Platform is scalable because multi-tenant can be added within the same system. There are multi-folders and sub-folders available. The modern folders upgrade which UiPath Platform introduced has been amazing so that multiple departments from the same company can fall under the same tenant. There is also a multi-tenant role where different company codes can be managed under the same Orchestrator. This is really useful and scalable.

The customer support is amazing. With a gold standard subscription, immediate contact is made within a day. Even as a normal user, the contact is quite faster compared to other platforms.

Different solutions such as Blue Prism, SAP Build Process Automation, and Automation Anywhere have been used. Solutions are still provided for these tools, but UiPath Platform is considered the best among all.

Microsoft Power Automate and SAP Build Process Automation were evaluated, but they are not very user-friendly and require more time to be spent on the Orchestrator. In UiPath Platform, the setup is very simple. UiPath Platform is the better option.

The role is both a partner and a reseller.

A return on investment has been seen. There has been a reduction in employees' time and an increase in productivity.

The pricing in UiPath Platform is actually a bit more, but it justifies the development and the quality of the user interface is really good. UiPath Platform could reduce pricing a bit more so that it can be more sellable to people.

If a company is in a high-end category, more than medium, and has a lot of processes that are repetitive, then robotic process automation should be pursued immediately and all processes should be automated through UiPath Platform. A return on investment can be seen within the first year of the automation journey.

UiPath Platform is one of the best RPA platforms in the market. If a high-end company invests a lot in automation, then UiPath Platform should be the choice. The overall rating for this review is 8.

Public Cloud

Amazon Web Services (AWS)

My main use case for UiPath Platform is business process automation, where I primarily see it being used to automate repetitive and rule-based tasks, especially when multiple applications or systems are involved. For example, it can be used for data entry, document processing, extracting information from emails or files, updating business applications, generating reports, and handling routine workflows. I also see a lot of potential in combining UiPath Platform automation with AI, where AI can understand unstructured emails or documents and make decisions, while UiPath Platform robots or APIs can execute the actual business process. So, for me, the main value of UiPath Platform is reducing manual effort, improving process consistency, and allowing employees to focus more on the tasks that require human judgment.

A specific example of a process I have automated with UiPath Platform is the document and data processing workflow, which involved receiving information from emails and documents, extracting the required details, validating the information, and entering it into other business applications. Earlier, a lot of this work had to be done manually, making it time-consuming and increasing the possibility of human errors in the process. With UiPath Platform, the repetitive parts of the process could be automated, where the bot could monitor incoming information, extract the required details, perform basic validations, update the target applications, and generate a status report. The biggest difference was the reduction in manual effort, allowing the team to focus on exceptions and tasks that require human judgment, making the process consistent and faster.

I see UiPath Platform as more than just an RPA tool; it fits into a larger workflow by connecting different parts of a process through its AI and API capabilities. I find the combination of Agentic AI and automation particularly interesting, where the agent can understand requirements and decide actions, while UiPath Platform handles repetitive tasks, providing a flexible and intelligent automation solution. Overall, I see UiPath Platform as a platform that reduces manual work, improves consistency, and enhances business processes intelligently, focusing on processes with real automation value.

Initially, while going through UiPath Platform, I struggled a lot, but after following tutorials, I understood it better. The features that stand out to me the most are the combination of RPA, workflow automation, and orchestration. I appreciate the RPA capabilities as they enable automation across multiple applications without completely changing existing systems. The document processing and AI capabilities are also useful for workflows dealing with unstructured information. Additionally, integration with APIs and different enterprise applications means automation is not limited to screen-based interactions. The Agentic AI capabilities are among the most interesting parts of UiPath Platform, where AI agents understand goals, make decisions, and utilize automation tools effectively. The orchestration and monitoring capabilities are also commendable, allowing central management of multiple automations during production. What stands out to me is how UiPath Platform integrates RPA, AI, and workflow automation seamlessly.

These features primarily help by reducing repetitive manual work, making day-to-day processes more consistent, particularly when information is collected from emails or documents and entered into applications. Automations can handle most repetitive steps, saving significant time for the team. AI capabilities are particularly valuable for working with unstructured information, as an AI agent understands content and extracts pertinent information without needing separate rules for every format. The integration with APIs allows automation to interact directly with backend systems, facilitating a smooth workflow. The biggest impact on the team is the reduction of repetitive work, allowing more focus on exceptions and analysis where human judgment is necessary.

The biggest positive impact of UiPath Platform on my organization has been the reduction of manual effort, making repetitive processes more consistent. For example, when a process involves collecting data and validating it, automation can handle those repetitive steps much faster than manually performing them. This saves the team time and minimizes errors. The key benefit is that team members can allocate less time to routine data entry and administrative work, allowing them to focus on analysis, exception handling, and higher-value tasks, leading to enhanced efficiency and consistency.

The main efficiency gain has been in reducing manual work in repetitive processes, where tasks that previously took several hours a week can be significantly reduced when automated. The automation processes multiple items consistently in shorter timeframes. Another improvement is the turnaround time; with background automation, tasks are processed continuously, reducing overall delays. Thus, the biggest efficiency gain is a combination of speed, time saved, fewer repetitive tasks, better consistency, and empowering the team to handle higher-value activities.

To assist freshers or new users starting with UiPath Platform, having better documentation or structured learning platforms would be beneficial. UiPath Platform is strong but can feel complex, especially for new users, due to numerous products, features, and configuration options. A simpler, guided experience would ease the onboarding process. Moreover, implementing AI and automation often requires considerable configuration and testing, so more built-in templates and best practice examples for common business scenarios would accelerate implementation. Overall, the focus should be on simplifying UiPath Platform and enhancing its transparency and integration capabilities for enterprise-level automation.

I have been using UiPath Platform for more than one year.

UiPath Platform is stable.

I consider UiPath Platform scalable because it supports starting with a few automations and expanding as business needs grow. I evaluate scalability on its ability to handle increasing transaction volumes and concurrent automations while maintaining performance and reliability. The primary advantage is the capacity to transition from single-task automation to broader, enterprise-wide automation initiatives.

Customer support for UiPath Platform is good, and the review sessions and documentation are helpful.

Previously, I used many different solutions to automate processes, some of which involved manual processes and scripts. The primary reason for switching to UiPath Platform was the need for a centralized, scalable automation platform. Handling automation with scripts or manual methods becomes challenging to monitor and manage as the number of processes increases. Additionally, UiPath Platform provides features beyond basic RPA, such as document processing, AI, API integration, and Agentic AI, giving us greater flexibility to address complex automation needs.

I recommend evaluating integration, security, governance, and maintenance needs before deploying into production, ensuring reliable automation with existing applications is crucial. Moreover, taking advantage of UiPath Platform's documentation, training resources, and user community can be immensely beneficial. There is a wealth of knowledge accessible through YouTube and other platforms, and learning from existing implementations can save considerable time. Overall, I believe UiPath Platform is worth considering if you have repetitive business processes and aim for intelligent, scalable automation. The approach should be to start small, measure value, and scale according to actual demands.

In our team, we are not utilizing any academic courses; instead, we primarily rely on open-source resources, YouTube videos, and various applications.

I do not have specific numbers, but I believe there has been a positive return on investment predominantly through time savings and increased productivity rather than reducing employee count. The key advantage is automating repetitive tasks that previously took hours for data entry and document processing, enabling employees to work on higher-value activities.

As I am working in the organization, I am not aware of specific licensing costs and setup costs, but I think these depend on the organization's size, number of users, and required UiPath Platform capabilities. Overall, while UiPath Platform offers robust enterprise features, organizations should carefully consider their use cases and the expected implementation rate before choosing a business model.

Before selecting UiPath Platform, I evaluated other options based on their support for actual business processes and the ability to integrate with existing applications. Reliability, scalability, ease of development, maintenance, security, governance, and flexibility of support were also critical considerations. Ultimately, I chose the solution offering the best combination of business value, reliability, security, scalability, and total cost of ownership, including licensing and maintenance costs.

One of the main benefits of automation has been the reduction of repetitive manual work, which also helps streamline processes. When employees repeatedly copy information between applications, errors can occur. Automating these steps with UiPath Platform ensures consistency in execution. This consistency improves productivity and turnaround time from a business perspective. The key benefit is not merely human replacement, but instead enabling team members to focus on critical tasks that require human judgment.

Using UiPath Platform, I find the user community quite valuable for learning, with one of the biggest benefits being the opportunity to learn from other automation professionals.

Using UiPath Platform Communications Mining, I can automate actions or responses based on message content. For instance, if we receive customer emails, the tool can analyze the message to classify requests, such as categorizing an email about a declined payment as a payment issue or an address update request. Based on this classification, the automation can take appropriate actions.

Monitoring the tone or sentiment in our messages helps identify and correct misclassifications and gives the team better visibility into our communication process and workflow performance. For example, if a payment issue message is identified, we can track its routing to the proper workflow or support team, flagging low-confidence messages for human review.

Currently, we are not using any agentic automations.

Workflow coding agents are particularly interesting because they assist in creating or troubleshooting automations.

UiPath Platform's approach to coding agent integration is straightforward to configure and integrate, where the main benefit of the Agentic agent is its ability to connect with existing systems. UiPath Platform automatically manages connections between different applications and processes, making it easier to establish end-to-end workflows rather than just automating isolated tasks.

Currently, I do not have any specific thoughts. I am learning and exploring UiPath Platform and RPA, and implementing workflows through Agentic AI. It is quite interesting. I would rate this review an eight out of ten.

On-premises

Today I faced an issue installing the unattended robot in the production machine. I signed in with the robot account and entered the client ID and secret. The system did not recognize the license and was not giving me a proper response. I did not understand what the actual issue was and searched for the community guidelines as well. I had no issues when configuring a business user, an automation developer, or any other users, but I felt discomfort when onboarding a robot account into UiPath Platform Orchestration and connecting that with the production machine.

I am not using Agentic automation in any of my production environments, but I am using it for development purposes. I am exploring the platform on the Agentic side. I was working on a use case where I wanted to extract meaningful data from a chunk of error messages. I used Maestro for that and it was working very well, so the user can easily correlate with the actual issue.

The Agentic response when using some ML activities or AI activities is getting generated with Maestro. Those are up to the standard. I used Maestro to extract meaningful data from error messages and it worked very well.

The developer-friendly environment and the resolution to the problems faced inside UiPath Platform are very fast, and the customer support service as well as the development-friendly environment make deployment and development processes easier.

One thing which I can suggest is to integrate the CI/CD pipeline within UiPath Platform Orchestration. That will be the next step to get into a full Agentic service within UiPath Platform. I am currently using some external CI/CD pipelines, like Azure or others, and integrating them inside UiPath Platform would be an easy-to-go solution for anyone.

The sales approach is a bit slow. It almost took a month to complete the entire sales process and just get the final quote from UiPath Platform US sales team. There was also some discomfort in selecting the packages. The AI unit bundle flexibility in pricing is missing. I wanted to buy a smaller portion of AI units but needed to purchase a large bundle.

Recently, I faced an outage issue with Cloudflare, resulting in being unable to connect UiPath Platform with UiPath Platform Orchestration, and some of the UiPath Platform Orchestration services were down. This was the first time I faced a stability issue.

I expected faster support during a production deployment issue. I got email communication, but a call would have been faster, resolving the issue more quickly.

In the past six years, I never faced an issue, but in the last couple of months, I faced a Cloudflare outage issue where I was not able to connect UiPath Platform with UiPath Platform Orchestration.

In the last couple of months, I faced a Cloudflare outage issue leading to problems connecting UiPath Platform with UiPath Platform Orchestration, along with some services being down. This was my first encounter with a stability issue after six years of experience without any outages.

Scalability is not an issue. Configuring the machines is straightforward with the use of machine templates. After the first configuration, scaling the same process to multiple machines just involves assigning users and adding the machines to the templates, making it an easy process.

I used to connect with technical support. Recently, I faced an issue in configuring the templates and assigning the user from the UiPath Platform Orchestrator tenant. I contacted the technical support team, and they assisted me in resolving that issue quickly through email.

The reason for rating eight is that the email support was good but slower than expected when I had a production deployment issue. I expected quicker response times, preferably through calls, which could resolve issues faster.

Positive

I used AssistEdge, an RPA tool from Infosys, and Power Automate, which is from Microsoft.

The initial setup, including the machine setup, takes at least a day, but if the machine is already set up, it is just a one to two-hour task.

Only one person will do the deployment.

Pricing is a bit costlier compared to Power Automate, but the same as AssistEdge. It delivers as expected, so the charge is acceptable.

For some cases, I prefer Microsoft Power Automate because of its cloud-integrated connections, such as creating a flow triggered by a Microsoft email, which is not as straightforward in UiPath Platform. Integration services could be improved within UiPath Platform.

Deployment is a straightforward task, but ensuring integration of the CI/CD pipeline within UiPath Platform Orchestration would enhance the ease of use. I rate this review an eight overall.

Hybrid Cloud

Microsoft Azure

UiPath Platform is used for building enterprise robots to speed up work in FinTech departments, automating use cases relevant to financial businesses. For some of the use cases, UiPath Platform has provided a 60% reduction in manual time effort, and human error has been reduced by 80% because the system performs great work with proper exception handling.

UiPath Platform is very robust compared to other platforms and is very easy to use with a friendly UI. It has a lot of creative potential that can be implemented. UiPath Platform has helped reduce manual work by eight hours per day, and over the whole year, it has benefited the company and firm significantly in terms of pricing, budget, and cost. The team is looking forward to using it in other processes that are in queue.

The newer version that has been upgraded has some bugs in it because the studio is not working properly as it was in the previous version. When making bots, there are selector issues where elements that need to be clicked cannot be properly selected or passed on to other team members.

The new version is causing issues, sometimes crashing, and selectors cannot be opened. When it crashes, all work must be redone, which is very annoying. The UI is very advanced and looks great, but the selector issues and crashing still persist.

When a bot is developed in two or three hours, it should not crash suddenly and force a redo of the work. The team is automating processes to reduce time, yet this issue increases development time. An update would be greatly appreciated so that work can be done better.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating. Feedback could be provided to the team responsible for looking at these bugs to explain what the issue is referring to.

The UiPath Platform has been used for almost the whole career, spanning about five years.

The issue being faced while developing bots is that it sometimes crashes on its own during work, or it is not picking up the selectors. If selectors are opened, it is just not allowing editing or making them dynamic.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating.

In terms of scalability, UiPath Platform is definitely scalable.

The technical support for UiPath Platform is very good. Contact with the IT support team was made last year, and their response was timely, allowing issues to be resolved effectively, which is good in comparison to other tools.

Positive

The initial setup of UiPath Platform is very straightforward, and anyone, even a non-technical person, can do it.

Power Automate and Automation Anywhere have also been used, but UiPath is majorly in all processes. In comparison with Power Automate, it is a much more complex platform. UiPath has all the templates ready to be built and has the REFramework, which is very suitable for complex solutions because all the exception handling is ready to go, and the solution just needs to be integrated, and then it is ready to run. On the contrary, Automation Anywhere and Power Automate are very complex because everything must be done from scratch, and there is not much advancement or variety of activities in those platforms.

Agentic Automation in UiPath Platform has not been used yet, but it is something to look forward to, and a new certification is being pursued. There will likely be some use cases in the team to replicate that. Monitoring the tone or sentiment in messages is not a current focus. UiPath Academy is used to learn about new things coming, like Agentic AI, and work is being done on that as well. The team is also working on the document understanding feature that UiPath Platform has for developing custom models.

UiPath Academy has been very helpful, especially for learning new features. The videos and descriptions about everything are very good, explanatory, and detailed. The documentation and the UiPath forum are also very beneficial because many issues are already posted there and resolved, making it easy to find solutions or resolution notes.

The thoughts on the UiPath Platform user community are very positive. It is great because other platforms lack such a community. If a search is needed for something about an error in Power Automate, it is challenging to find a solution because the documentation is very limited. In contrast, UiPath Platform community is vast, filled with talented individuals, with technical support staff often commenting on posts, which is very helpful. The community should continue that great work.

UiPath Platform has advanced very quickly. It would be recommended to other companies or startups because, compared to other products, UiPath Platform is excelling in marketing, technological advancements, and community services. Automation is needed to minimize manual processes, save money, and save time.

The overall review rating for UiPath Platform is 8.5 out of 10.