UiPath Platform Reviews

I am an RPA developer and tech lead within the RPA field. I have used UiPath Platform according to RPA development, especially for many customers, and I have worked within companies that also recommended UiPath Platform as a solution to their needs and business processes. There were many different use cases. The most popular one is traditional RPA automation of repetitive tasks, such as downloading reports and automating business processes where we created robots performing certain tasks in the customer's core systems.

I have also participated in a couple of use cases using AI Center from UiPath Platform and Document Understanding and data, but mainly, the most popular one is just the typical RPA traditional approach.

I did not have a chance to try agentic automation on a real use case; I just started it by myself to get familiar with the technology, not diving deep into that, but I appreciate the idea of Maestro and how it looks. I really appreciate the approach of showing just a simple BPMN or diagram where you are solving your puzzle and collecting all the components in one place. It reminds me of my first RPA tool, Blue Prism, which I also really appreciated. I never faced any issues because I did not use it for a real use case, but it looks promising, especially how easily you can automate and create agents and context-based agents with RAG. I appreciate it and I am hoping that there will be opportunities in the nearest future where I can use something from Maestro or agentic automation or all together, which would be interesting.

The best feature of UiPath Platform that I appreciate the most is UiPath Studio. It is a great tool that I appreciate because I am a developer and I also have a background as a .NET developer, and I really appreciate how Studio is built on the WWF framework, Windows Workflow Foundation. It also includes the core .NET libraries, which are really good, and it appears as a native integration environment, such as Visual Studio or other products.

The Orchestrator is also really good because it is a great tool with the open API, which I leverage really often. Those are the most beloved ones from UiPath Platform.

By using UiPath Platform, I always try to reduce human errors by the maximum amount possible. It really depends on the projects because we have a rapidly changing environment when needing to do something quick as a POC or MVP product to show the customer something that works. In my experience where I developed solutions using UiPath Platform, I always aim for an eighty percent reduction in human errors.

I see Blue Prism as a tool that is more compatible with customers and structures that keep a high focus on security. It is a popular choice for banks and financial structures because it is simple and has enhanced security features which are really appreciated by banks, financial structures, and also the government. Power Automate is also a great tool, particularly with its connections to the Power Platform, such as Power Apps, providing a seamless integration experience. I would say that Power Automate is more suitable when you have the full Microsoft stack, when you need to automate something inside regularly using SharePoint, Excel online, and Outlook.

UiPath Platform combines all these elements, as it caters to both citizen developers and experienced developers. If you know some programming language, you can do really agile things with UiPath Platform. Furthermore, UiPath Platform offers enhanced security features specifically for healthcare and banking. UiPath Platform is the right choice when you start your automation journey because it can do everything. You can create something focused on security or integrate with the Microsoft stack, though not as seamlessly as Power Automate. From the developer experience perspective, UiPath Platform is the winner, as it feels developed even with low-code, but still provides a feeling of native development, such as back-end development where you can freely utilize your favorite programming language, .NET and C#.

Backward compatibility has room for improvement because it often happens that when someone starts developing on one version of UiPath Platform, for example, version 2023.4, and newer versions come out, they might not have a proper SDLC which covers keeping up-to-date on UiPath Platform. When deciding to update to the newest version, it is often the case that it breaks previously developed automations and code. Even ninety percent of your code might not work due to new activities, packages, or something else. The first improvement should be on backward compatibility, which means I want to easily update when I need to.

I have also faced an issue with Q items and API. It does not allow full manipulation of Q items as you can do natively. For instance, there are several stages of transaction status, and with the API, you can grab and read details about items but cannot set the status in progress, which is essential for UiPath Platform to advance to the next transaction stages. This is covered by native activities of UiPath Platform, but when I want to leverage it from the API, I cannot do so.

The second point is the lack of proper documentation for coded automation workflows. I noticed that not many people use the coded workflows feature, which is great for creating C# classes for helpers and other custom needs. However, the lack of documentation and answers in the UiPath Platform forum can be frustrating. I would suggest more rich documentation and an open-source behavior approach for this feature to provide information for developers.

I have focused on UiPath Platform for probably three and a half years, maybe four.

Stability depends on the operator and infrastructure robustness. I would say it is generally good, but sometimes the bugs or behavior of the studio itself are frustrating. Therefore, I would rate it a seven due to these bugs and backward compatibility issues, as they tend to stop maintaining previous packages and versions, which can become buggy.

I would rate the technical support a strong nine. It is really good.

I have never used UiPath Platform for my personal projects, but for my clients, I would say it typically saves three to seven FDEs per week, which is really great.

Regarding pricing, I do not have direct access to it because it is always up to customers as the sales team from the customer side handles the purchases. However, from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.

When comparing UiPath Platform with other RPA tools such as Blue Prism, I would say UiPath Platform is always the right option because Blue Prism and Power Automate and Power Platform are really for specific use cases. I also have experience with Power Automate and Power Platform.

I have really good feedback about UiPath Platform Academy courses because they provide plenty of information, divided into sections and include gamification with the robot icon watching. However, I do have one main concern regarding the tasks that you need to perform to gain your knowledge perfectly. They are pretty easy for me, especially. I would add some difficulty to that. Overall, the structure and the information located there are good and they cover all of my needs to check, review, or learn something.

I think the UiPath Platform user community lacks information about some complex use cases, which is a problem for the forum, as it seems that everyone develops something simple and only asks straightforward questions, getting their answers on the forum. However, when it becomes serious, you really struggle on the forum to find information. I do use the forum to get answers from the LLM models, but I would say it needs improvement, such as publishing more serious cases to provide answers to more specific questions.

My advice for someone looking into purchasing an RPA tool such as UiPath Platform is to always search for really qualified engineers, not just citizen developers. When building something complex and wanting to get your ROI, hiring qualified developers is essential. It is a must. Based on this, I would recommend UiPath Platform.

I would say that if you do not consider maintenance at the start, it will be complex and difficult. However, if you think about it from scratch, it can be easy. I perform maintenance with the major releases of the platform about once every three months. My overall rating for UiPath Platform is an eight.

Currently, my main use cases for UiPath Platform are working on Agentic. Previously I have worked on multiple RPA processes, be it finance, sales, or airport operations. 

My use cases and the department processes I have automated with UiPath Platform Agentic Automation are from the airlines industry, such as seat assignment and refunds for now. 

By leveraging Agentic Automation, I have achieved outcomes such as processing the refund requirements of customers; using the Agentic AI, I can process the documents easily and can just get the narrative that is present in the document to determine if we need to give the refund back or not.

One of the features of UiPath Platform that I appreciate the most is the Orchestration, along with the user-friendly UI where I can develop the code. These features benefit my organization by providing a low-code platform, using which we can easily deploy and develop our processes.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are very good; it's very reachable and has a quick turnaround if I have any queries.

UiPath Platform can be improved by adding more functionalities around security, especially around the Agentic AI. In the next release, I would want to see everything around Agentic included, making it more user-friendly, easier to access things, and allowing multiple tasks to be done on a single screen.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very good. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very effectively with the growing needs of my organization, as I work on multiple projects and can easily develop as soon as I get a project; the turnaround time is very low. 

I have expanded usage, and the process has been very smooth; if I see an additional requirement in a process, I can easily develop it, and with multiple functionalities available in UiPath Platform such as Action Center and Human in the Loop, it scales effectively.

I would evaluate customer service and technical support as very good. 

In case of any technical issues, I directly reach out to the SMEs and the TAMs assigned to me, who set up a quick meeting and are happy to resolve issues easily. 

On a scale from one to ten, I would rate customer service and technical support as a nine; they are very reachable and knowledgeable, providing multiple solutions whenever I reach out.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

There weren't any challenges with the deployment. Frankly, it's very easy. It's direct.

I have seen a return on investment with UiPath Platform. Based on UiPath Platform, I have around 300, 400 bots with us, resulting in a very good ROI of approximately 20 million plus.

My experience with pricing, setup cost, and licensing as a UiPath Platform customer is very good; we get a bundle license, and if we have any issues, we can directly reach out to the sales managers to resolve them.

Before selecting UiPath Platform, I tested other products such as Power Platform and Automation Anywhere, but when I considered the UI and ease of use, I chose UiPath Platform. In my evaluation process, the positive aspects included the ease of use, the Orchestration as one of the biggest advantages, the support, the customer support, and the Development Studio, which is very good. The negative aspect was evaluating the license cost based on the ROI to determine if I could achieve it or not.

As a UiPath Platform user, my advice to other organizations considering UiPath Platform is that the platform is excellent; they should focus on comparing with other platforms, the ease of use, the products provided, the accuracy, and their quick turnaround for implementing new updates. 

My teams have not used the vendor's UiPath Academy course. 

I rate UiPath Platform as nine out of ten overall. It has everything you could want in one platform, including Orchestration, development, ease of use, easy connectivity, and the Academy is excellent for learning.

My main use cases for UiPath Platform in my organization involve automating those manual tasks that people do all the time. 

For example, we have processes that monitor email accounts that automatically pull down the documents associated with those emails and stores them where they need to or uploads them into a database. We have processes that go out to websites, grab information, and bring that down for any reporting purposes or to store in a database, etc. Those are pretty much the main kind of processes for the most part. 

The use cases for Agent Builder involve an automation that we're currently working on for our owner relations department. They receive a ton of emails asking about various information about their ownership, or maybe needing to pass off their interest to a family member, or they've sold their interest. So this agent will receive those emails, get the context of that email, get the sentiment, and be able to route that email to the correct person or department that needs to handle that request. So it could be a revenue question, it could be a land question, it could be all sorts of different questions.

The features of UiPath Platform that I most appreciate include the great user interface, and I've really enjoyed using it as well as the ability to write your own code in there. You're not just stuck with the drag and drop, you can actually write your own. 

We're starting to get into the Agentic processes, so that's been really cool seeing that, getting to know how it works and building out solutions with that.

I have realized huge benefits from using UiPath Platform overall, especially from Agentic Automation. For the email processing mentioned earlier, just this year, we've processed close to 400,000 emails, which equates to about 6,000 hours of employees' time. So that's a huge savings right now, just processing emails. 

We've had processes that someone literally would spend two days out of the month submitting stuff online. That's all they did for two days. We've automated that where they don't touch it at all. They just get a confirmation email at the end of the month that it's been done.

UiPath Platform can be improved in the Studio Web deployment process, as it needs some work. Deploying the agents to the various environments seems not real polished yet. We've had some issues there just clearly understanding. If they put some focus on getting that clearly defined and a clearer process in place, that would definitely help.

I have been using UiPath Platform for approximately four years.

I would assess the stability and reliability of UiPath Platform and its bots as pretty good. We really haven't had any issues too much. We've had some connector issues recently. For the most part, the platform is pretty stable. It's never really hindered our business or anything like that.

As for how UiPath Platform scales with the growing needs of my company, it's not really applicable for the fact that we do all of our stuff on-prem. We have the Automation Cloud, but that's not really affecting where and how our bots run. 

We're kind of at our own constraints at that point. We're able to scale pretty easily and set those new servers up within UiPath Platform relatively quick and easy.

If I used UiPath Platform support, I would evaluate it as not being great. Every company I've worked with, their support hasn't been great, and it tends to be the same way here. 

We do have a technical account manager who's been great. So a lot of the stuff, we discuss with him and he may create a ticket or escalate in a way. When we have done support tickets, I provide all the information they need and then their first question is to provide the same information.

I don't feel they look at what you submit or what you're asking for. It's frustrating. It seems they have a script that they go by and that's all they do.

Positive

I'm really not sure what other RPA solutions were evaluated prior to UiPath Platform. I know in-house we have Microsoft Power Automate. Everything we've done in there, we've moved off and moved to UiPath Platform. We really prefer it. 

A lot of the stuff in Power Automate requires premium connectors, while you don't have that issue in UiPath Platform. Things are just much more streamlined and easier to use in UiPath Platform. There's just a lot more flexibility with UiPath Platform and it's overall a better product, in my opinion.

My experience setting up UiPath Platform has been smooth.

The time saved extracting data points with Agentic AI is probably reducing at least 50% of the person's time that has to deal with this mailbox. They're no longer having to monitor it all the time. They're no longer having to create tickets in SAP to route things. All they're doing is confirming that it's doing what it's supposed to be doing, and that's it.

UiPath Platform was given to me. The business decided on it and they wanted it as a citizen dev platform. IT ended up having to take over and now we have our own development shop for UiPath Platform and the citizen dev is essentially no longer. 

I would advise anyone considering UiPath Platform that it's a great platform. I would recommend it to anyone that's looking into getting into an automation platform. 

Unfortunately, I haven't worked with too many other automation platforms. From what I've seen with UiPath Platform and what I've worked with, it's been great. I'm an advocate for it. 

I would rate this platform a nine out of ten. It's easy to navigate and use, with many useful connectors and activities.

UiPath Platform is evolving into an enterprise-grade platform with different services, so there's no one specific use case. We use it for multiple different use cases, however, with one of our main clients right now, it is more about UI automation, including legacy systems that don't offer any API integration, so that we can consume them as part of the end-to-end workflow.

My favorite features of UiPath Platform include Document Understanding, which is pretty straightforward. We have a lot of scenarios in which extracting data from documents is relevant for the end-to-end automation, and UiPath Platform is doing a really good job with that kind of use case.

I can't disclose the specific document types, however, we have a case management system, and each case's case worker uploads a bunch of documents. We extract data from at least 15 different documents and then update the same case management system with the metadata we extract from the documents. Additionally, we automate filling forms in third-party applications, using data extracted from both the case management and the documents.

The biggest benefit I've seen from UiPath Academy is that it serves as the starting point when we onboard junior developers. We ask them to complete specific courses as part of their training, even if they have some experience with UiPath Platform. It is also valuable for new products, as we upskill the team with the latest courses when UiPath Platform releases new products. However, there is often a delay since UiPath Platform typically releases features before the academy courses, and it would be ideal for them to provide better training earlier. It is a continuous learning experience, with almost all the basics completed by junior talent as part of the training program while senior team members continuously upskill with the latest courses.

UiPath Platform could be improved, especially in terms of documentation. For example, we were early adopters of IXP, and the initial documentation lacked enough information for us to understand the whole product and best practices. Although UiPath Platform started releasing new versions of documentation and courses, there remains a need for better engineering basics and courses on LLMs since they are crucial for understanding the product behind the scenes. The final products for both documentation and the Academy are good, but the release timing can be challenging for early adopters who struggle to understand the products at the beginning.

UiPath Platform scales really from a technical standpoint, however, from a licensing and pricing perspective, scaling becomes challenging. In our case, we have an ELA, which sets restrictions on how many robots we can scale and how many AI units we can consume, making it a less-than-ideal experience regarding pricing when trying to scale.

I've been using the solution for around seven years. 

I would assess the stability and reliability of UiPath Platform as generally really good, with only a few isolated and specific situations of downtime, crashes, or performance issues.

Expanding usage involves finding more automation opportunities. Some automations we've developed have scaled significantly due to the volume that needs processing, and from a technical standpoint, it's essential to make the right technical decisions and design a scalable solution. On the business side, I'm not as familiar, however, negotiations aren't always straightforward, and the complex pricing model makes it an extremely significant pain point for scaling UiPath Platform.

My evaluation of customer service and technical support from UiPath Platform would not have been good until they forced us to pay for additional fees to receive better customer service. After starting to pay, the service becomes acceptable, however, it's not the best. 

I am actively engaged in the insider program for early previews, leaving many comments and trying to interact with the insider portal, and yet we often do not receive quick responses from UiPath Platform, taking one to two weeks for a reply. 

Overall, after paying the additional fee, I can say it is acceptable. That said, before that, the service was really bad. The response time is what made it really bad. 

I would rate my customer service and technical support experience as neutral, with a score of five on a scale of one to ten. After paying the extra fee, I would give customer service and technical support a score of seven, as it improves but remains in the middle.

Positive

Prior to adopting UiPath Platform, I worked with other BPMS platforms such as Bizagi and Bonitasoft. For RPA, we developed our own tool. Using UiPath Platform wasn't my personal decision; it was more of a professional coincidence due to moving to a different company where UiPath Platform was offered to some clients. I got assigned to those clients, so it was ultimately an accident rather than a decision I made.

My experience with the pricing and setup process of UiPath Platform is really bad. As a solution architect, my architectural decisions were initially driven by technical aspects; however, now licensing has become another driver for making decisions. 

I cannot recommend utilizing the best of the product in UiPath Platform, as it would incur high costs for my clients. It's not a good experience at all. For example, I would use Maestro in different use cases, yet justifying ROI with the pricing is impossible, adding overhead costs to a solution I could implement without Maestro. The Agentic-related features also present execution challenges, contributing to a negative experience regarding the license model.

The deployment model for UiPath Platform is cloud-based. For Automation Cloud, we use UiPath cloud. Our robots, which are part of the solution that runs on-premises, operate on on-prem servers and are not in the cloud at all.

My teams have used the vendor's UiPath Academy courses.

I am not deeply involved in tracking the ROI metrics to provide specific numbers. I can say that the automation program has been growing significantly. Recently, it is really hard to stay updated with agents, IXP, and Maestro because it's challenging to find business cases to justify using those tools. This is frustrating since, as a technician, I would to leverage the best of the product and provide the best experience and solution for my clients, however, justifying the high price on the latest features makes that difficult.

Before selecting UiPath Platform, the situation is tricky because we did not consider other options initially, but due to the challenges with pricing now, we are considering Power Automate. Microsoft is offering excellent deals, especially with document processing, and they have their own orchestration style. While it is a different experience, the cost is much more appealing, leading us to contemplate several Microsoft products because of pricing rather than technical superiority. Some might argue that UiPath Platform is a better product, but they may not realize that even if Power Automate and the overall Power Platform are not the best technical options, they deliver good enough solutions at better prices, which could potentially lead us to shift clients from UiPath Platform to Microsoft Power Platform for business reasons.

I use the Agentic AI only for POCs, as we don't have any live implementation in production.

UiPath Platform community and forum are extremely helpful for debugging and sharing best practices. We were very active in the community a long time ago, providing answers and asking questions, but recently we haven't been as active. Perhaps this is because the team is more senior now and we might not need that much interaction, but initially, it was very helpful.

My advice for other organizations considering UiPath Platform is to get the right professional services to help make the right technical decisions from the start. Establishing a good framework and developing reusable libraries and composability while making the right technical decisions initially is crucial for success. So, having the right partner at the beginning is key for success.

I would rate UiPath Platform as a nine out of ten, as I've had a high level of satisfaction.

Using these features of UiPath Platform benefited our organization by helping us troubleshoot an issue where some buttons wouldn't get pressed during one of our workflows, and we were on our fifth or sixth try at a new package. I had the recording software capture the process, and though the file size was gigantic, we were able to see that the window wasn't maximizing to the default 1080p. It would keep it at a 640p size, which was why it was not clicking the button.

For the Orchestrator, I really appreciate the logging function of UiPath Platform. Many teams at my company use offshore developers, so the debugging capabilities, such as the screenshotting and recording features, are particularly helpful.

I have used UiPath Academy courses as I'm fairly new to UiPath Platform. Many of my team members have been using this for years. The biggest benefits from UiPath Academy include learning how to use everything from Orchestrator to Studio. For Orchestrator, I was initially confused by the menus, tenant level, and organization level menus. Getting to know where to navigate within each of these has helped considerably.

UiPath Platform can be improved with better navigation and documentation. When I've introduced someone to the new Studio or Orchestrator, they definitely click different things that are named similarly or the same, and that is probably the most confusing part of the process.

I have been using UiPath Platform for about a year.

I have experienced downtime, crashes, and performance issues with UiPath Platform. Occasionally our on-prem Orchestrator would crash and we would have to contact UiPath support about how to get it running again, usually within one day.

UiPath Platform scales effectively with the growing needs of my organization. We initially started with a handful of bots to test its value, and the demand continues to grow.

I would rate the customer service technical support of UiPath Platform an eight out of ten. 

There is a good amount of technical knowledge to be shared. However, especially concerning licensing, we received very slow support to the point of last-day renewals.

Positive

Prior to adopting UiPath Platform, we were using basic workflows such as the original Microsoft InfoPath, however, they needed significant improvements.

I've had a smooth experience with deploying UiPath Platform so far. Our upgrade to Windows 11 remains to be tested.

I have seen return on investment with UiPath Platform. While exact numbers are under NDA, UiPath Platform has solved many repetitive tasks and has enabled people to focus on improving their skills or advancing the business in other ways.

The pricing, setup cost, and licensing of UiPath Platform are definitely on the more expensive side, and many colleagues have expressed the same opinion. However, considering what UiPath Platform offers, it has been worth the investment so far. We will reassess when our contract needs to be renewed.

Before selecting UiPath Platform, I considered other solutions such as Power Automate and other workflows such as Nintex, however, UiPath Platform's flexibility in executing tasks is what ultimately convinced us. What stood out positively in my evaluation process was how easy it is to administrate. We are very concerned with data security, so having an all-in-one Orchestrator to monitor access to logs and citizen developers makes it much easier than some of the other solutions we considered.

With the focus on AI, the next release of UiPath Platform should include a hand-holding guide to show people what it's capable of. Many developers I've talked to who have never used AI in this context will be uncertain about its capabilities. 

Based on my experience, I rate UiPath Platform seven out of ten.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

My main use case for UiPath Platform involves providing this platform to our internal customers by granting access, planning access control, enabling new products, and ensuring that robots are running in the correct infrastructure, particularly the robot runtime configuration part, which I deal with in day-to-day activities.

There are multiple specific examples of how I have helped internal customers using UiPath Platform. I suggest customers use our environment for all automation activities and agentic-related functions using UiPath, where I assist them in automating tasks that require human intervention or large, time-sensitive jobs involving multiple steps by providing suggestions and preparing the environment accordingly.

The activities involved in my platform support engineer role are understood to be day-to-day responsibilities that others must be aware of.

UiPath Platform offers several features that stand out to me the most, starting with Orchestrator, followed by the recently introduced Coded Apps, along with Maestro, Maestro Case Flow, Maestro Flow, Test Manager, Test Cloud, Document Understanding, and AIXP, all of which are interesting and utilized in our day-to-day activities.

Coded Apps makes the biggest impact for our team because it is very easy to use, allowing us to develop things quickly and effectively.

Apart from Coded Apps, I find the Autopilot feature also valuable for customers without a cloud subscription, as it is a powerful tool despite some limitations.

UiPath Platform has positively impacted our organization by reducing human tasks by approximately thirty to thirty-five percent, and we are trying to increase this percentage by adopting new AI features. This percentage relates only to the older Orchestrator and unattended robot setup, while we expect more results from the new features we have yet to calculate.

The reduction in human tasks has helped us save time and money, allowing us to utilize the remaining resources for other tasks.

UiPath Platform can be improved in several ways. At Allianz, we have raised multiple TAF requirements, asking for integrations such as AAD for Document Understanding and better utilization of platform unit resources, which currently lack visibility.

Regarding needed improvements, I wish UiPath would prioritize finishing the TAF requests we have raised and ensuring compatibility across all products, especially since the recently introduced Coded Apps currently do not work on the private link.

Regarding UiPath Platform's AI capabilities, I believe its governance and security need improvement. While I see recent enhancements such as the ability to disable individual models and track them, I still find room for improvement in governance, which I would rate an eight out of ten.

One improvement needed for UiPath Platform is the capability to run from customer environments. If UiPath could develop an environment that can be deployed in customer subscriptions, it would alleviate security concerns regarding data transfer.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

UiPath Platform is stable, but we do experience some interruptions. Availability is around ninety-eight or ninety-nine percent, which is not quite ninety-nine point nine nine nine.

For scalability, I would say it fits most of our needs but still requires monitoring as we grow.

I have very good customer support since we have Platinum support.

I would rate customer support a nine out of ten.

Previously, we used Blue Prism, which lacked the freedom and features that we found in UiPath, prompting our switch.

I have seen a return on investment through saved time and money.

My experience with pricing, setup cost, and licensing has led me to believe that UiPath should reduce their tool's pricing and consider providing support levels based on customer purchase volume, particularly for larger implementations.

Before choosing UiPath Platform, we evaluated other options, but ultimately found UiPath to be superior to Blue Prism and Microsoft, especially since Microsoft was not very capable at that time.

My advice for others looking into using UiPath Platform is to first analyze the private endpoint capabilities, especially if security is a primary concern, and to consider all aspects, including the limitations and potential security glitches within UiPath products.

We are using Agentic Automation, but it is not security-capable, as agents need to be within UiPath, and the existing solution only provides VPN access, which is not suitable for production setups.

I am sharing the platform with our internal customers who are developing use cases using Agentic Automation; however, I do not have a detailed view of that area.

UiPath Academy primarily serves developers and lacks relevance for platform engineers, offering only limited courses. I believe more platform-specific courses should be introduced to benefit colleagues.

The value I gain from being part of UiPath's user community comes from the community events introducing multiple products. The last event I attended was great, featuring demos of various products.

I would rate this review an eight out of ten overall.

My main use cases for UiPath Platform are a number of unattended bot processes that do a lot of replacing manual data entry for the underwriting and claims process. 

Besides that, we have a few use cases for generating employee certification letters, along with downloading a number of partner year-end statements, income statements, and things like that. 

As agentic automation is now coming to the forefront, we're definitely looking to move to that case, going from just using AI and also the agentic piece of it as well. We do have a few use cases in mind, however, we are trying to find the right fit, and part of this conference is helping us figure out. 

We are getting ready to use Autopilot as part of Test Manager, Test Suite, since we just moved to the cloud for our Orchestrator, and now we'll be able to utilize Test Manager in the cloud as well, which includes the Autopilot piece we are going to be using. The department processes we will automate with this capability include software testing.

The feature of UiPath Platform that I prefer the most is Studio, as being a developer at heart allows me to see an idea come to fruition and see it working on a daily basis. Some benefits I've realized from using UiPath Platform include the elimination of data entry errors, giving folks time back to remove those mundane tasks, and allowing them to have high value in things they were hired for or find other ways to contribute to a better steward of the dollar within the company.

We have used UiPath Academy courses; they are lengthy to complete, but we have had some people go through the Academy courses to get certified. The biggest value I've gained from using the Academy is that it's just a great resource, not necessarily just taking the classes, but there are also articles and knowledge bases that you can go out to for help getting answers to the things you're looking for.

I am not part of UiPath Community; I am a viewer, not an active contributor. I have definitely realized benefits from the community, as any error I need help on, I put it in there, and somebody else has had it. The beauty of the community is that we're helping build each other up in terms of our skill sets and also running into roadblocks, finding others who can help, even if I don't know that person; the answers are out there.

In my opinion, UiPath Platform could be improved by being more consistent in the presentation of what's coming down the pipeline and when it can be delivered, as well as not changing the names of the products so often. It's confusing when they say, 'Oh, that used to be called this, and now it's that since we've combined it with this.' Ideally, we get more clarity, so that when I talk to a business user, they know what I'm talking about.

I have been using UiPath Platform for the last five years.

My assessment of UiPath Platform's stability and reliability, including its robots, is that typically it's not a UiPath Platform issue; it's more about the business process where the bot may not know what to do if it's not given clear instructions, which could be related to needing new healing agents. 

Overall, from a stability standpoint, UiPath Platform has not given us any issues.

UiPath Platform scales very well with the growing needs of our organization; adoption is our biggest challenge, however, once we do achieve that, it scales well with different systems. The concept of orchestration is a key success factor for us.

I would give UiPath Platform's support a rating of ten out of ten across the board, as they helped with troubleshooting any issues whenever I called them, and thanks to the paid support level we wanted, it's more than paid for itself.

Positive

I have not used a similar solution prior to UiPath Platform; we did not have anything before that.

The deployment is pretty straightforward. Support was with us. We didn't need much of it, however, they were willing to be on the calls with us, especially when we were migrating to the cloud. 

They definitely were a partner that went above and beyond what I would have asked from any other partner. 

In terms of ROI, I would say there have been some dollars saved, although I'd have to look for exact amounts. Especially in eliminating data entry errors rather than emphasizing the dollar return, which is actually hard to quantify, some processes did save around 35 hours over a month, and it continues to grow. 

I wouldn't say we have eliminated errors completely by 100%. We have definitely eliminated about 60 to 75% of the manual data entry errors.

My experience with pricing, setup cost, and licensing of UiPath Platform is that I have mainly brokered meetings with leadership versus managing those aspects. My manager helps coordinate that, while I focus on implementing it within the organization.

I have considered other vendors besides UiPath Platform. With our company having a Microsoft enterprise license, Power Automate is a competitor that is a bit more attractive due to being free for users. I think that justifying costs to business users, especially when they see Power Automate as free, is definitely a challenge we face.

It is indeed a challenge when folks come to us with an RPA process; we don't say that UiPath Platform is the only way to go. We assess the use case and note that if it's everything in the Microsoft ecosystem, it makes sense to stay there, so we won't force them to switch to UiPath Platform. However, each renewal comes with the challenge of justifying the decision.

Comparing the two solutions, I find that with UiPath Platform, there's more of a development angle, while Power Automate is very tied to a specific user. With UiPath Platform, you can create a service account, so if someone leaves, I don't have to worry about their email being tied to the process, which is one of our biggest selling points.

My advice to someone considering UiPath Platform is to make sure you get buy-in from leadership, as a lot of people see a hot new tool and pursue it without sustainability. Having top-down leadership support is crucial for longevity, especially when pricing increases or licensing renewals arise. 

I would rate UiPath Platform a nine out of ten, as there are aspects that need improvement, particularly around naming conventions. I don't believe any product can achieve a perfect ten since that implies no room for improvement. I see them moving closer to a nine or ten out of ten.

My main use case for UiPath Platform is automating PDF automations, where I describe and collect information from log PDFs and convert it into JSON or XML, or any type of output format.

One specific example of a PDF automation I built with UiPath Platform is an agent that can process multiple PDFs, including invoices, payslips, or hotel bills, and it generates output based on particular ERP software, converting it into XML, JSON, or any output format required.

In addition to my main use case, I am primarily working on the organization of particular licenses and performing web automations and Excel automations.

Regarding the time reduction per client, I mainly reduced the time calculated as FTE, which is almost 0.8 pointer of FTE over the course of the year.

I am currently focused on using Agentic Automation, as it is important for reducing time in static RPA automation compared to traditional methods.

For specific use cases, I am using Agentic Automation for PDF automations by providing a prompt with the details needed, which yields results without the need for extensive coding.

By leveraging Agentic Automation, I have achieved a time reduction of almost 80%.

The best features that UiPath Platform offers me include the use of various types of agents, such as voice agents and multilingual agents, which we can create and integrate across all applications using API or web automations.

I find myself mainly using the integration with APIs, as it gives me connectivity between two different software or applications and allows for one-time integration, thus creating efficient automations.

The main positive impact of UiPath Platform on my organization is the seamless integration of applications, which allows us to present insights and data comparisons, showcasing how much time has been reduced for clients.

The challenges I have faced with UiPath Platform include the need to familiarize myself with new technologies as they are introduced, often requiring exploration or engagement with recorded videos or documentation.

I have been using UiPath Platform for five years.

UiPath Platform is stable.

In my organization, we deploy UiPath Platform based on client usage, utilizing public cloud, private cloud, and on-premises methods.

We most often use public cloud due to its higher capabilities, which provide access to all AI capabilities and resources.

The customer support is very good, as they reach out to us within hours.

I have seen a return on investment, as automations reduce the burden on employees, allowing them to focus on more complex tasks rather than repetitive manual automation.

For pricing, setup cost, and licensing, it is higher compared to other automation tools, but it offers more capabilities.

Before choosing UiPath Platform, I evaluated the N8N platform, but it was only capable of automating API agents and web-based tasks.

I would rate UiPath Platform an eight out of ten.

I chose an 8 out of 10 for UiPath Platform because it is growing more efficiently and providing the latest market technology, but I deduct two points because not every organization is perfect.

Regarding UiPath Platform's AI capabilities, I think they follow the governance and security policies of each country and provide options for integrating any company-specific governance requirements into their backend systems for agents.

The accuracy and reliability of output from UiPath Platform depend on the hands of the particular developer, as they provide multiple GPT models such as Claude and GPT-4.0, which are updated with the latest versions to enhance AI accuracy.

We have benefited from using UiPath Academy courses, which provide more functional knowledge and help us learn to overcome obstacles, thus enhancing our understanding for production environments.

Being a part of UiPath's user community allows us to connect with other users who are mostly active in resolving issues, often within a day.

I am using coding agents in UiPath Platform, which allow me to write and publish code by simply providing a prompt, though this feature is still in a non-public preview stage.

UiPath Platform's approach to coding agent integration allows usage across third-party software such as Visual Studio, Visual Studio Code, and Python IDEs, which is a primary reason for choosing UiPath Platform.

My advice to others considering UiPath Platform is to focus on the benefits rather than just the costs.

We are exploring a use case for agentic AI right now.

The features of UiPath Platform that I value the most are Orchestration, which is a significant component, and the agentic pieces that are coming into shape. The biggest thing is that we need to figure out how to connect other agentic pieces that we have. 

The examples of how these features benefit my organization include implementing traditional RPA with the features and functionalities that UiPath Platform offers today. A lot of them are backend business operations, however, we are also exploring clinical use cases. 

It significantly reduces the time that a physician spends on documentation versus taking care of the patient, which is what they came into medicine for.

UiPath Platform can be improved by working on specific use cases and partnering with us to help bring more belief in the system, and solving the pain points for the industry is critical. Do not lose focus on a specific industry. 

Additional features that should be included in the next release are probably healthcare-specific connection and partnership with Epic.

With the agentic part, we are facing some challenges in terms of governance, in terms of which agentic platform to use, whether we should use UiPath, whether we use our agentic platform that we have chosen. That's going to be the challenge. Governance and clinical use cases typically go through a lot of scrutiny from security and legal. So that's the challenge, however, that's nothing to do with UiPath.

I have been using UiPath Platform for the last three years.

The stability and reliability of UiPath Platform are so far, so good. I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform has not been used to its fullest potential yet as it scales with the growing needs of my organization.

I evaluate customer service and technical support as phenomenal. When we have a question, we have answers, which is really cool. 

I would rate customer service and technical support a ten out of ten. They are available when we want them. It's not just about technical support; it's also about working with us and partnering with us, which is significantly important. That's one thing I want them to keep.

Positive

Prior to adopting UiPath Platform, we were using another solution to address similar needs. We started using a smaller tool and also used Microsoft Power Automate, but we needed to scale, so that's why we chose a partner that will work for us. The factor that led me to consider a change was scalability.

It's better to ask this question to my technical folks, however, there have been zero complaints on that front. They're available when there are questions for us, which is really, really good. It's not like sell and then forget. It's like sell, we will make you grow, and then we'll make you successful, which is really cool. 

In the last two years we have been setting our COE, and we are working towards seeing a return on investment with UiPath Platform. We have several use cases that are marching towards the ROI piece. One use case will probably pay for itself, the product.

My experience with pricing, setup costs, and licensing for UiPath Platform is that it is significantly simple and a workable solution that's always offered, which has been a blessing for us in a tight financial market, especially in healthcare. It becomes really challenging; however, they have been willing to work with us, which is really good.

Before selecting UiPath Platform, we did look at the other two vendors in the market and also looked at Microsoft. UiPath Platform stood out because of their focus on the domain-specific areas, and the tool is significantly superior.

The advice I would give to other organizations considering UiPath Platform is to jump into it. ROI is something that you will find very quickly. Howecer, build and partner with UiPath Platform and maybe their partners. Most importantly, fail fast if you need to, and don't try to build a big project that goes on for years; do some small pilots, but pilot to project, scale pretty quickly. 

On a scale from one to ten, I would rate UiPath Platform overall an eight, based on the features and functionality we've used so far.

My main use cases for UiPath Platform are in Business Hyperautomation. We are implementers and also the customers.

Each process is different, so UiPath Platform is the enterprise-level platform which helps automate everything, from simple processes to the most complex ones. 

For my usage, I find Document Understanding, AI Fabric, Agentic AI, and Process Mining as the most useful features. I use Agentic Automation to bring automation to a more autonomous level by leveraging its ability to integrate people, robots, and AI agents to automate processes.

I use Agentic Automation for level one support, understanding all the issues raised by the client and providing responses to them, fixes to them, and prioritizing them better. 

It's very easy to build automations using UiPath Platform. This enterprise-level UiPath Platform has great maturity, has all the functionality there, and has a comprehensive library of courses, which are split into paths. 

If you are a business developer or architect, it's easy to learn and understand how to use the platform. The courses are free. They also have the Copilot, which, now with natural language, can help build automations. The solution enables users to implement end-to-end automation.

More maturity on the Agentic AI part and the Maestro would be beneficial; however, it will come with time.

I have been in IT since 2005 and in UiPath specifics since 2019.

In the last years, the latest releases have been very stable from my perspective.

We are able to automate our mundane tasks and we gain many hours back. UiPath Platform helped reduce the time invested by humans in doing business processes. This time is now involved in scaling other processes, so we scaled the operations, either internally as a direct customer or for our clients. The solution is easy to scale.

In some cases, we couldn't understand why the platform behaves in certain ways, and we had to ask for their support. We either contacted their support directly or created an item, and their support team got back to us. For us, the support was acceptable; sometimes it was challenging since we did not operate in the same time zone, which resulted in delayed responses. However, other than that, everything was fine.

I would rate the support an 8.5 out of ten.

Positive

We are also using Power Platform in parallel.

We have had internal training. We are on the Fast Track partnership with UiPath, so we learned about the platform from the beginning, and then we implemented it and were already accustomed to what's there.

The deployment process is straightforward.

If you have a great infrastructure engineer, that's enough to handle the implementation. However, it also depends on the security levels in each company. If they have access to everything, they are able to implement. If there are restrictions, it might not be allowed. Still, typically one person is enough to deploy.

If we translate those hours into costs, the tool has helped me to save costs for both me and for the customers.

I did consider the price reasonable. Nowadays, with their latest list price, I'm worried about how they are addressing the market. It seems that they are changing how they want to position themselves.

In one POC, we have used Communications Mining features, however, due to the cost, we did not consider it further to move into production. 

On a scale of one to ten, I rate UiPath Platform an eight.