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Youghourta MESSAI - PeerSpot reviewer
Architect at legrand
Real User
Top 5
Jul 22, 2025
Saves significant time and resources, and it has excellent support
Pros and Cons
  • "The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer."

    What is our primary use case?

    Our use case involves using the UiPath Platform to automate processes for customers, as I work with different customers. We use it to automate repetitive tasks, such as daily business team tasks that typically take one to two hours.

    We have not utilized the AI integration features yet but plan to implement them with the latest version next year. 

    How has it helped my organization?

    We use both attended and unattended automation options in the UiPath Platform. These options have helped in meeting our diverse business needs because before, the business was using manual processes to do tasks, and with attended and unattended automation, they save significant time. We primarily use unattended automation, with customers using it 90% of the time.

    The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer.

    The analytics in the UiPath Platform help in making decisions, as I am an architect who builds the platform for customers and helps the business team choose which processes will be automated. 

    What is most valuable?

    They have free training and it is very easy to use. They provide training through their platform or through partner-led training sessions. Training with a partner in the UiPath Platform takes three days to introduce the platform, while self-paced training takes approximately one to one and a half months. 

    What needs improvement?

    In the UiPath Platform, reporting is an area that has room for improvement. I would like to improve reporting by having more detailed information, including logs and robot logs.

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    For how long have I used the solution?

    I have been using the UiPath Platform for nine years.

    What do I think about the stability of the solution?

    The stability of the UiPath Platform is excellent, rating a ten out of ten.

    What do I think about the scalability of the solution?

    The scalability of the UiPath Platform rates a ten out of ten.

    The number of users varies by customer, with one customer having 100 users and another having 200 users. In my organization, I work alone with the UiPath Platform as the architect and process builder, though we have a developer.

    How are customer service and support?

    The technical support of the UiPath Platform is very active and excellent, deserving a rating of ten out of ten.

    How was the initial setup?

    The deployment can be either on-premise or cloud-based, depending on customer preferences. I have deployed it on-premises for nine years. For me, it's easy, but it takes time to deploy it.

    A complex architecture can take two to three weeks. A simple architecture can take a few days.

    The solution requires minimal maintenance, with major updates annually and minor updates every two months.

    What was our ROI?

    The UiPath Platform has saved approximately 50%, though this depends on the customers, with an average 50% return on investment.

    What's my experience with pricing, setup cost, and licensing?

    It's expensive.

    Which other solutions did I evaluate?

    Comparing the UiPath Platform with other automation tools such as Blue Prism, UiPath is significantly better. Power Automate works only with Windows Microsoft products, which is limiting, but the UiPath Platform is the best for automation. Though it is expensive, it remains the superior choice.

    What other advice do I have?

    I would recommend the UiPath Platform to other users because it is very robust, easy to use, and offers abundant information on the internet along with free training. 

    I would rate the UiPath Platform a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    base management team leader at Vodafone
    Real User
    Top 10
    Jun 14, 2025
    Offers insights into bots' performance, and it's easy to use and feature-rich
    Pros and Cons
    • "The best features I appreciate about the UiPath Platform include the ability to enable some components to be used, as well as the dashboards for logging and the bots' performance after deployment. It is also easy to use."
    • "They can perhaps make the customizations and configurations for reuse easier for the developers, as it would help to expedite things."

    What is our primary use case?

    I mostly use the UiPath Platform for robotic automation.

    How has it helped my organization?

    We use both attended and unattended automation options within the UiPath Platform. The unattended automation is good, but we have some performance issues with some of the systems we are working on. However, it fulfills the purpose for our work.

    What is most valuable?

    The best features I appreciate about the UiPath Platform include the ability to enable some components to be used, as well as the dashboards for logging and the bots' performance after deployment. It is also easy to use.

    I assess the impact of the analytic capabilities on my decision-making process positively, as we provide this for customers running their business to see how much they're saving on efficiency or I advise them on the best use cases to invest in.

    What needs improvement?

    We haven't worked much with AI features, but I am looking for some features there. Overall, it provides us with what we need the most. 

    They can perhaps make the customizations and configurations for reuse easier for the developers, as it would help to expedite things.

    For how long have I used the solution?

    I have about four or five years of experience.

    What do I think about the stability of the solution?

    We do not have downtime with the UiPath Platform, although we may have some minor issues or unhandled exceptions, but it's fine. I can say that we do not have downtime. I would rate the stability of the UiPath Platform as a nine out of ten.

    What do I think about the scalability of the solution?

    The UiPath Platform is fulfilling the purpose so far. We don't have issues.

    In my organization, around 150 specialists work with the UiPath Platform. Most of our clients are enterprises in care services or telecommunication.

    How are customer service and support?

    I would rate the UiPath Platform's technical support an eight out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I didn't do its deployment myself, but from the feedback I get from the team, it's fine. It's not complex.

    For my clients, the average deployment time is days.

    What's my experience with pricing, setup cost, and licensing?

    It is based on the use case. If the use case needs several bots, it gets expensive.

    Which other solutions did I evaluate?

    I find the UiPath Platform much more efficient and easier than Blue Prism, and it offers many more features than Power Automate, so it strikes a perfect balance.

    What other advice do I have?

    I would rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    UiPath Platform
    May 2026
    Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
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    reviewer2797941 - PeerSpot reviewer
    Rpa Developer at a manufacturing company with 5,001-10,000 employees
    Real User
    Top 20
    Jan 20, 2026
    Automation has accelerated workflows across departments but library management still needs improvement
    Pros and Cons
    • "The best features I appreciate about UiPath Platform are that it is very user-friendly, so even though I started as a Java developer, I believe that someone without a lot of knowledge or experience in the programming part can use it."
    • "In UiPath Platform, I think there is room for improvement with the last release because they had some UI bugs; there are some buttons that do not work, and perhaps they should make it a little bit clearer which libraries are available or if they are deprecated, as we have had some issues with the libraries where they are working in some Studios but not in others, so the release management of the libraries needs attention."

    What is our primary use case?

    Our use case involves automations with UI and also with the invoke code that is available in the back end, in the background, and for different departments, so we do not focus only on one department.

    What is most valuable?

    The best features I appreciate about UiPath Platform are that it is very user-friendly, so even though I started as a Java developer, I believe that someone without a lot of knowledge or experience in the programming part can use it.

    The improvements I have seen in my business with UiPath Platform are that it makes the automation really fast and it also helps the BPO to understand what we are doing, so when we do the UAT, we do not just show the source codes; they can actually see the thumbnails, explain better, and with the diagrams can have an overview and also modify or give further notice or guidance regarding the flow.

    What needs improvement?

    In UiPath Platform, I think there is room for improvement with the last release because they had some UI bugs; there are some buttons that do not work, and perhaps they should make it a little bit clearer which libraries are available or if they are deprecated, as we have had some issues with the libraries where they are working in some Studios but not in others, so the release management of the libraries needs attention.

    For how long have I used the solution?

    I have been using UiPath Platform since 2019, so I have experience since that time.

    What do I think about the stability of the solution?

    I would say we have had some downtime and bugs, but it was because we are on-cloud, and it was a global issue.

    I would rate the stability of UiPath Platform at seven or eight.

    What do I think about the scalability of the solution?

    I find scalability similar to that rating.

    How are customer service and support?

    I use the UiPath Platform user community, specifically the forum, but I notice that there are some threads that are quite old or unresponded, meaning that someone puts a question, and they do not have a follow-up for the solution.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have never used any other products to compare with UiPath Platform.

    What was our ROI?

    On average, I would say UiPath Platform has reduced human error by 60-70 percent.

    What other advice do I have?

    I do not use the agentic automation with UiPath Platform.

    I do not monitor a lot the messages and the releases, so when I have an update of a Studio, I just search it.

    I have taken the UiPath Academy courses for the advanced certification.

    My experience with the UiPath Academy courses is that, because I took that course in 2019, there were some bugs that did not work, so even though the solutions I uploaded were correct, they wanted a specific way; but I believe that is something they have improved since then.

    I find it complex to work with UiPath Platform.

    It takes at least once per year for some cases and some applications where we should have a review for maintenance.

    Overall, I believe it can be improved.

    I would recommend UiPath Platform to other users; my advice would be that for some cases where there is not a necessity for monitoring or UI interface automation, there is no reason to use UiPath Platform, meaning there are more Windows-based solutions for automation, so it does not need everything to be done with RPA technology.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jan 20, 2026
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    PeerSpot user
    reviewer2761233 - PeerSpot reviewer
    Director, Applications at a retailer with 10,001+ employees
    Real User
    Top 20
    Oct 8, 2025
    Have unified automation efforts across departments and improved operational efficiency
    Pros and Cons
    • "The tremendous benefit comes from how these features of UiPath Platform have benefited our organization, as we have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR."

      What is our primary use case?

      The tremendous benefit comes from how these features of UiPath Platform have benefited our organization. We have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR. The efficiency gain is tremendous.

      What is most valuable?

      The features of UiPath Platform that I prefer most are UiPath Studio and UiPath Orchestrator. We have not yet started using the Agentic AI features, so we are still on the legacy platform system, but we are in the process of moving our platform to the cloud. From November, we would have the Agentic capabilities.

      For how long have I used the solution?

      We have been using UiPath Platform for six years so far.

      What do I think about the stability of the solution?

      I assess the stability and reliability of UiPath Platform as phenomenal. Over six years, we have created zero support cases with UiPath.

      What do I think about the scalability of the solution?

      UiPath Platform scales very effectively from the growing needs of my organization without any problems.

      Which solution did I use previously and why did I switch?

      Before adopting UiPath Platform, we were using Selenium, an open-source tool for automation. Some people were using Python code for automation. Then we realized it was time to purchase a product or software that handles automation instead of all the pocket automation that everybody was building. That was the rationale to implement UiPath Platform.

      How was the initial setup?

      My experience with deploying UiPath Platform was easy and everything worked efficiently during deployment.

      What was our ROI?

      I have seen a return on investment with UiPath Platform, but I cannot share specific data points.

      What's my experience with pricing, setup cost, and licensing?

      My experience with the pricing, setup costs, and licensing of UiPath Platform has been pretty decent so far.

      Which other solutions did I evaluate?

      We looked at a bunch of automation tools in the market in 2019 before selecting UiPath Platform. We evaluated UiPath, Automation Anywhere, Blue Prism, and Microsoft Power Automate, but ultimately chose UiPath Platform because it was and remains the market leader.

      Many positive aspects stood out in my evaluation process when comparing options for UiPath Platform, such as how robust the tool is and how it works efficiently and seamlessly with multiple technologies. It functions effectively with web-based automation, SAP, Salesforce, and other platforms. UiPath Platform fits efficiently into all these ecosystems, which was one of the reasons to choose it. Besides cost and other factors, the adoption in the industry and the number of references we received were very positive about UiPath Platform.

      What other advice do I have?

      My advice to another organization considering UiPath Platform is to adopt it and start automating without delay.

      The factors that led me to consider a change before using UiPath Platform were mostly scalability and harmonization. We didn't want everybody in the organization to use different tools for automation. It had to be unified because we are a large enterprise. One tool makes sense. From a cost perspective, not the license cost, but the maintenance cost is important. If everybody writes their own piece of software or code for automation, support becomes problematic. There's no unification. Support, cost, scalability, and reliability were key factors in propelling us towards a software automation tool.

      UiPath Platform is doing a good job with respect to connecting to other ecosystems and platforms. Looking at the announcement today, they're connecting to Salesforce, LlamaIndex, and Microsoft. That's a good sign. I think everybody is building Agentic stuff and Agentic AI, and most platforms work seamlessly from service providers and competitors. The key is to provide easier integration for people to build and develop by providing numerous connection tools.

      The way we have expanded our usage of UiPath Platform is very prudent and judicious in how we leverage the bots. We try to maximize bot utilization rather than purchasing additional bots. We use the bots repeatedly, depending on the schedule, fitting the available bots across multiple schedules. We have expanded, but not necessarily in terms of purchasing additional bots.

      I would rate UiPath Platform overall a 10 out of 10.

      Which deployment model are you using for this solution?

      Hybrid Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Oct 8, 2025
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      PeerSpot user
      Youghourta MESSAI - PeerSpot reviewer
      Architect at legrand
      Real User
      Top 5
      Sep 9, 2025
      Intelligent automation has transformed decision-making and reduced human error
      Pros and Cons
      • "The support is good, and the price is the same as Blue Prism."
      • "For me, it is the best number one in the world for bots."
      • "The area that has room for improvement in UiPath Platform is the price."

      What is our primary use case?

      My use case with UiPath Platform depends on the customer, as I am an expert architect. I build applications, build projects, help customers provide business solutions, ask questions, answer questions, and resolve issues.

      What is most valuable?

      The best features in UiPath Platform are the Agentic Robots, which provide a kind of intelligence. 

      UiPath Platform offers excellent support and training. They provide free training, unlike Blue Prism. I worked with Blue Prism for three years, and you have to pay for training and certificates there. 

      The support is good, and the price is the same as Blue Prism. For me, it is the best number one in the world for bots.

      Agentic Automation is a new technology that they built this year. Previously, with the UiPath Platform, we had a robot that we asked to do business actions, but with Agentic, the robot can think. The robot performs actions, and Agentic can make decisions if we program it to make decisions. The customer doesn't do anything. It's a revolution in AI.

      My clients have replaced personnel and saved a significant amount of money. For example, I have customers who had 11 people to work, and after one year of using the UiPath Platform, they saved ten people.

      We use Communication Mining features in real time for small businesses and critical businesses. We use robots to do actions in real time with supervision through Elasticsearch and Kibana to show what happened in real time. With UiPath Platform Communication Mining, we can automate actions or responses according to the type of content in the message. We can connect to an Outlook and Gmail address.

      With Agentic, it can think and provide personalized answers. It's very easy to build automations with UiPath Platform for someone who doesn't have technical skills because they have UiPath for developers and UiPath for business. For teams that don't have enough knowledge in IT, building simple processes is possible. For complex processes, more IT knowledge is needed.

      The UiPath user community is extensive and informative. The majority of my clients are big companies. Most businesses share architecture and need strong architecture because the cost isn't high if you choose a strong architecture. They use UiPath Academy to learn and get certificates because there are many products and options in the application.

      There has been a 90% reduction in human error. For UiPath Platform, you have three components: UiPath Studio, the robot, and the orchestrator. For annual updates, the orchestrator takes one day, while the robot and Studio each take one hour.

      What needs improvement?

      The area that has room for improvement in UiPath Platform is the price. 

      For how long have I used the solution?

      I have been using UiPath Platform for around ten years.

      What do I think about the stability of the solution?

      For stability, the orchestrator rates at ten out of ten. It is very stable. Studio rates at a nine out fo ten, and robots rate at eight out fo ten since they work only with Microsoft.

      What do I think about the scalability of the solution?

      The solution is scalable. If you want to add machines, it's very easy. However, you have to do the architecture with a professional, not just with a developer.

      How are customer service and support?

      The vendor support is very good, and with all my customers, we have premium support. It rates a ten out of ten.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      UiPath Platform is better than Blue Prism. Blue Prism's training isn't free. You have to pay to get information, and they don't have cloud. They built their cloud two or three years before, so they are behind.

      How was the initial setup?

      The ease of the deployment depends on whether you want to know about developers or architecture. For architecture, I am alone for all customers. I administer the platform, install the production, and perform all tasks related to production. For developers, it depends on the customer. I have customers who have ten, 20, or even 50 developers.

      The solution requires maintenance. You need the big update in a year, and depending on the customer, two or three updates in a year, with one update every three months, but you have to update once a year.

      What about the implementation team?


      What was our ROI?

      I can estimate that all my customers see about a 40% return on investment. This saves about 40% of time. It depends on the process; some processes save all the time, while others save significant time.

      What's my experience with pricing, setup cost, and licensing?

      In the beginning, when I built the application, we didn't talk about licenses. We buy licenses, but after one year, we try to mutualize and share licenses with different customers to minimize the number of licenses and to minimize the cost of the application.

      What other advice do I have?

      I rate UiPath Platform ten out of ten.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Senior Consultant at WonderBotz
      Consultant
      Top 20
      Sep 1, 2025
      Effective automation and document processing improve workflows
      Pros and Cons
      • "What stands out about UiPath Platform is its feature set compared to other tools, and I would recommend this product to other users because of its extensive features."
      • "There needs to be more user use cases in their demo, as the current use cases are very basic."

      What is our primary use case?

      The best features of UiPath Platform include their document extracting technique and OCR, which are highly effective, as well as their data management and implementation methods. Their exception handling capabilities are particularly strong in this regard. The valuable features of UiPath Studio that have helped in designing automation processes include document understanding to process or scan documents, recent authentic automation that's currently in high demand, and their UI apps integrated with the studio, along with their assistance to trigger the process from the client side.

      How has it helped my organization?

      UiPath Orchestrator has been essential in managing automated tasks for my organization, as it is a must-use feature. Without the orchestrator, I cannot control my project or automation. If I want to trigger the process either by time or any event, I have to use the orchestrator to check the status of the jobs running and the output. Additionally, if an exception occurs, I can only see it on the orchestrator; it is a crucial component, as without it, I cannot monitor my jobs.

      What is most valuable?

      The best features of UiPath Platform include their document extracting technique and OCR capabilities. UiPath Studio has been valuable in designing automation processes through its document understanding functionality, authentic automation capabilities, and UI apps integration. The orchestrator has proven essential for managing automated tasks, controlling projects, and monitoring job status and exceptions.

      What needs improvement?

      There needs to be more user use cases in their demo, as the current use cases are very basic. They should include moderate use cases with varying difficulty because implementing a project using only simple use cases is insufficient. They have numerous features that cannot be covered completely in their tutorial, so adding instructions and small videos about particular features or assets would enable users to understand how to use these features without requiring additional training from the academy or other portals.

      For how long have I used the solution?

      I have been using the solution for three to four years.

      What do I think about the stability of the solution?

      Regarding stability, I would rate it as nine because they are updating their features very frequently, which requires us to manage with their frequent releases.

      What do I think about the scalability of the solution?

      The scalability of UiPath Platform deserves a rating of nine as I haven't encountered any issues in this regard.

      How are customer service and support?

      The technical support for UiPath Platform deserves ten out of ten. They are available within a given time, and their support is strong, with a very robust community portal from which I can get support directly.

      How would you rate customer service and support?

      What other advice do I have?

      When comparing UiPath Platform with other automation tools such as Blue Prism, Automation Anywhere, and Kofax, I find that in terms of quality and features, UiPath Platform is superior. They have numerous features, and their OCRs can process handwritten documents.

      On a scale from one to ten, I rate the overall solution as nine because of its frequent modifications, and developers need to stay up to date with the release documents. What stands out about UiPath Platform is its feature set compared to other tools. I would recommend this product to other users because of its extensive features. While I'm not certain about its cost comparison to others, feature-wise, it is better than its competitors. It offers multiple capabilities that some automation tools don't currently provide, so if the product is within budget, users should opt for UiPath Platform.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company has a business relationship with this vendor other than being a customer. partner
      PeerSpot user
      Senior Solution Architect at a computer software company with 1,001-5,000 employees
      Real User
      Top 20
      Aug 9, 2025
      Explores multiple domains with robust options for automation while addressing pricing and support challenges

      What is our primary use case?

      My role is Solution Architect and Delivery Lead. We are exploring multiple use cases across different domains including banking, manufacturing, and insurance. Recently, we have been exploring manufacturing use cases, invoice dispute finding, three-way matching, and HR onboarding. We are also trying to automate the end-to-end underwriting flow in insurance.

      What is most valuable?

      When discussing the UiPath Platform components, we use Robot, Studio, and Orchestrator by default. We are extensively using Document Understanding for data extractions. For Agentic Automation, we use the Agent Builder and Maestro for Orchestration. We have implemented UiPath Insights at one of the largest banks in Malaysia, which is very useful for understanding transaction and bot status insights. This helps in making decisions based on operational and transaction data insights. The Agentic solution is our AI solution, where Document Understanding uses an AI ML model. For Agentic Automation, we integrate with Large Language Models to achieve end-to-end automation.

      What needs improvement?

      UiPath Platform is one of the top leaders. When developers are asked which tool is convenient for RPA development, they choose UiPath Platform. It provides extensive development options and is very convenient from a developer perspective. In terms of low-code, no-code capabilities, it competes with Power Platform and Automation Anywhere. The main area for improvement is pricing, as people are moving towards Power Platform due to license pricing considerations.

      Regarding technical support, I would rate it 6 or 6.5. Previously, they provided excellent support, but now the support quality varies based on the client's license tier. Clients with fewer licenses receive support only through email. For critical errors, we may receive an initial email response within two to three hours requesting basic information, but resolution can take one to two days. This is a significant change from their earlier approach.

      For how long have I used the solution?

      I have been using the solution for five to six years.

      What do I think about the stability of the solution?

      In terms of stability, I would rate it 7.5 out of 10.

      What do I think about the scalability of the solution?

      The scalability rates at eight out of 10. We can expand whenever required. It is best suited for medium-scale to large-scale companies. Due to pricing considerations, especially in India, low-scale companies often prefer Power Automate.

      What other advice do I have?

      By default, we implement both attended and unattended options. UiPath Platform is best described as a low-code, no-code platform. The Agentic Automation is completely no-code when creating agents. For robot development, it provides extensive options with low-code capabilities. For complex Excel automations or other automations, UiPath Platform offers numerous options compared to Power Automate. We can easily integrate VB code for string manipulations and complex Excel automations. The platform excels in debugging and selector fine-tuning for web automation or UI automation compared to Power Automate. We are a UiPath Platform partner. Overall rating: 7.5 out of 10.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      reviewer2394732 - PeerSpot reviewer
      Owner at a insurance company with 10,001+ employees
      Real User
      Top 10
      May 3, 2025
      Transforms manual processes by enabling rule-based automation
      Pros and Cons
      • "The UiPath Platform helps reduce human error."
      • "It is not as end-user friendly as some other tools, but it does not require deep technical knowledge."

      What is our primary use case?

      The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

      The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

      What is most valuable?

      Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

      What needs improvement?

      The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

      For how long have I used the solution?

      I have about two years of experience with the UiPath Platform.

      How are customer service and support?

      I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

      The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

      What was our ROI?

      The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

      What's my experience with pricing, setup cost, and licensing?

      The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

      The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

      Which other solutions did I evaluate?

      The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

      What other advice do I have?

      I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

      Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

      The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

      The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

      I rate the UiPath Platform an eight out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      reviewer2761281 - PeerSpot reviewer
      Systems Administrator at a financial services firm with 51-200 employees
      Real User
      Top 10
      Oct 1, 2025
      Web tools help reduce waste and improve backend issue resolution
      Pros and Cons
      • "The feature I appreciate the most on UiPath Platform is the web interface."
      • "These features have benefited my organization by helping eliminate waste."
      • "I would love to see UiPath Platform improved by having a better mobile application. Currently, while the web portion is available, the mobile app needs significant improvement."

      What is our primary use case?

      My main case use for UiPath Platform would be to automate user experience and make it faster.

      What is most valuable?

      The feature I appreciate the most on UiPath Platform is the web interface. I work primarily on the supporting end in the backend, so that's my go-to place to troubleshoot. These features have benefited my organization by helping eliminate waste.

      My teams have used the vendor's UiPath Academy courses. The biggest benefit from UiPath Academy is understanding the process better, as it provided a good introduction when we didn't know what was happening beforehand.

      My experience with the UiPath user community shows that talking to people in similar situations is valuable for troubleshooting. 

      What needs improvement?

      I would love to see UiPath Platform improved by having a better mobile application. Currently, while the web portion is available, the mobile app needs significant improvement.

      For how long have I used the solution?

      I have been using UiPath Platform for the last 18 months.

      What do I think about the stability of the solution?

      I have not experienced any performance issues with UiPath Platform that I am aware of, and I would have known.

      What do I think about the scalability of the solution?

      UiPath Platform scales effectively with our growing organizational needs. We are utilizing what we have, and if we need more, it's fairly easy to add more afterward. Though there is a cost associated with scaling, the platform remains scalable.

      I have expanded my usage of UiPath Platform.

      How are customer service and support?

      I would evaluate customer service and technical support for UiPath Platform as great. We have had no issues with support.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Prior to adopting UiPath Platform, we were considering the Microsoft solution to address similar needs, but we never implemented it.

      How was the initial setup?

      My experience with deploying UiPath Platform was easy. We had assistance.

      What about the implementation team?

      The process was smooth. We had help setting up the new virtual services.

      What was our ROI?

      I cannot share specific data points, however, I have seen a return on investment with UiPath Platform in terms of hours saved. I am not familiar with the financial aspects.

      What's my experience with pricing, setup cost, and licensing?

      Regarding pricing, setup costs, and licensing for UiPath Platform, I don't see any of that information. From what I've heard, it's expensive and could be more affordable.

      Which other solutions did I evaluate?

      I was not part of the evaluation process for other solutions before selecting UiPath Platform.

      What other advice do I have?

      We are not currently using the generative AI. 

      My advice to organizations considering UiPath Platform is to find a good partner to work with. Having someone with prior knowledge to help is essential, especially in the beginning, as you might feel lost otherwise.

      I rate UiPath Platform a ten out of ten.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Oct 1, 2025
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      PeerSpot user
      reviewer2722953 - PeerSpot reviewer
      Associate Consultant at a tech vendor with 10,001+ employees
      Real User
      Top 10
      Jun 14, 2025
      Automation becomes accessible through user-friendly features and reliable support
      Pros and Cons
      • "For some complex automations, we can integrate with VBScript and Python scripts if necessary, however, initial automation does not require in-depth programming knowledge."
      • "The initial deployment using the UiPath Platform was actually easy."
      • "There is scope for improvement in the UiPath Platform, particularly with the Web Studio feature that has been launched recently. They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code."

      What is our primary use case?

      My current use cases for the UiPath Platform include web development, web automation, desktop automations, and using document understanding, along with PDF automation using document understanding.

      What is most valuable?

      The most favorite feature in the UiPath Platform is the document understanding, and I appreciate the ability to automate the web part when applications do not have API access. The document understanding feature is based on ML technology, which extracts fields from a PDF document even when they are semi-structured or unstructured, based on the training models.

      I use the UiPath Platform overall, including UiPath Studio and everything associated with it. Knowledge without scripting helps my colleagues who do not have any experience with scripting, as the UiPath Platform allows basic automation without requiring such knowledge. For some complex automations, we can integrate with VBScript and Python scripts if necessary, however, initial automation does not require in-depth programming knowledge.

      What needs improvement?

      There is scope for improvement in the UiPath Platform, particularly with the Web Studio feature that has been launched recently. They could enhance the object repository feature, which allows maintaining selectors externally, as there are challenges associated with changes in selectors that require updating the library and the version in the code. The Web Studio works when there are APIs involved, but it could be made more user-friendly and developer-friendly. It currently works only in cases where it is not dependent on a machine.

      For how long have I used the solution?

      My total experience with the UiPath Platform is around 4.5 years.

      What do I think about the stability of the solution?

      Crashing from the tool end is very rare; only during upgrades might some issues arise. Overall, the occurrence is minimal. Proper exception handling in the code also ensures a low exception rate.

      How are customer service and support?

      For technical support, I would rate it around eight or seven out of ten, mostly leaning towards seven plus. Most of the time, when we reach out, we have calls with the UiPath team, and we usually end up finding the solution or alternative methods.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I have used Power Automate as well. In Power Automate, it's easy to integrate with all Microsoft applications because it has direct integrations where all you need to do is change the URLs and authentication part, making it very simple to integrate with SharePoint or any Microsoft product. I also have basic insights into Automation Anywhere.

      How was the initial setup?

      The initial deployment using the UiPath Platform was actually easy. Everything is organized in UiPath, and there is a forum available for support where users can post questions and get replies. The courses are also well-structured, making it easy for beginners to understand.

      I took around two weeks to learn the basics of UiPath automation since I come from a CSE background.

      The number of people required for this type of deployment depends on the timelines and project length. A basic UiPath bot would typically require one person for development.

      What's my experience with pricing, setup cost, and licensing?

      I don't have any insights into the licensing at the enterprise level.

      Which other solutions did I evaluate?

      When considering alternatives to the UiPath Platform, options we looked into include any scripting language or similar solutions.

      What other advice do I have?

      I have used the AI integration features of the UiPath Platform, specifically the integration concept with the LLM model where we provide a prompt to get results that we extract and send over email. This is typically used to analyze resumes for our HR team, which receives numerous resumes. Using the AI integration concept in the UiPath Platform, we read resumes uploaded to the LLM model, extract relevant data, and filter out the necessary resumes. 

      I rate the UiPath Platform a nine out of ten, based on my experience compared to Power Automate and basic knowledge of Automation Anywhere. I've found UiPath to be well-organized and well-structured for beginners.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
      Updated: May 2026
      Buyer's Guide
      Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.