UiPath Platform Reviews

My main use case for UiPath Platform is for my past company in healthcare, where I needed to get PDFs and then generate some XML documents. Reading PDFs and converting them into XML documents, I have used UiPath and read the data from emails through Outlook or Gmail, downloaded the PDFs, and converted them to XML format.

I found working with UiPath for those PDF and email automations to be challenging while reading the PDF, as some of the documents are not properly retrieved. So, we have used OCRs and native text to retrieve the exact data from PDF.

The best features UiPath Platform offers, which stand out to me, include the REFramework, which I have used regularly and seen as one of the best inventions for UiPath. REFramework allows us to use a rigorous and scalable predefined work template to develop the automations and provides better exception handling while developing the applications.

The REFramework helped my automation projects by making them more efficient; we can have a track record of whether the bot is able to log in or not while we are using it in the init applications during the process state. Even if there are log files and exception handling, the REFramework helps us keep track of what files are not able to be performed or processed, so I have used it more to track back my exception handling and log files.

UiPath Platform has positively impacted our organization by mostly reducing manual effort, saving a significant number of hours, and maintaining better accuracy while reading documents.

We observed specific improvements such as saving almost 100 to 150 hours every month while generating employee payroll. Before using UiPath Platform, the HR team spent many hours reading manual process Excel documents for each employee's payroll hours, but after introducing UiPath Platform to automate the payroll system, we saved a lot of hours.

I suggest that UiPath Platform could improve by including a testing tool to accommodate testing scenarios and maintaining test cases while automating, as I have gone through a session on testing.

UiPath Platform is improving quite rigorously, introducing Agentic AI and testing platforms, and we see those improvements and would want to migrate them into our organization in the future.

I have been using UiPath Platform for the past three to four years.

UiPath Platform is stable, and I have never experienced any downtime or major issues; the key is knowing how to effectively use the platform, such as Orchestration, clouds, Studio, and assistants.

UiPath Platform's scalability is effective, as it can handle complex automations, which we can divide into regular sequences or use state machines or the REFramework to manage the workload.

I haven't had the opportunity to reach out to customer support yet; I usually receive support from my organization or teammates.

I haven't used any other solutions before; I have started with UiPath Platform.

We have seen a return on investment by saving hours and allowing employees in the HR department to concentrate on their work instead of generating payrolls; we notice a lot of changes since we introduced UiPath Platform in our organization.

Before choosing UiPath Platform, I worked as a .NET developer and wanted to switch to more tools. UiPath Platform appealed to me as it utilizes C# and VB and is more low-code, allowing me to use many activities.

I have used UiPath Academy courses for my own learning while working on UiPath Platform automations, including the Agentic Automation Associate and Professional Developer Associate courses. I suggest including more video courses rather than just descriptions or PDFs, as video courses with examples would be better.

Being part of UiPath Platform community adds value because whenever we face issues or bugs, we can post in the community and receive support from other members, which helps me gain more information while working.

I haven't started using Agentic Automations yet, as our organization has not included it at this point.

I recommend UiPath Platform for organizations to create scalable, efficient, and accurate automations that can help save money, reduce manual effort, and automate repetitive tasks with a single click.

Currently, everything is going well; my sessions have been interesting and knowledge-sharing, and I believe we should consider integrating cloud testing, intelligent testing, or AI-performed testing in our organizations in the future. I would rate this review as a 9 out of 10.

On-premises

My main use case for UiPath Platform is back-office modernization automations. One specific example of back-office automation I have implemented is forms processing.

The best feature UiPath Platform offers is insights. What I appreciate about insights is the ROI and the ease of being able to showcase to the business their metrics and their processes. UiPath Platform has positively impacted my organization through time savings and an ROI in the millions.

The time savings or ROI were measured by the processing time to the business, which used to take three minutes and five minutes, but now it is down to less than 30 seconds. UiPath Platform has reduced human error and freed up employee time.

This has affected my business as processes that used to take a month now take three days, and processes that used to take an entire day are down to within an hour.

UiPath Platform can be improved by enhancing searching and sorting features within Orchestrator log items.

I have been using UiPath Platform for eight years.

UiPath Platform is stable.

UiPath Platform's scalability is very good.

The customer support is very good.

I have used UiPath Academy courses, and the biggest benefit I have seen from them is training. My developers were able to troubleshoot and research common issues to help us improve through my thoughts on UiPath's user community.

On a scale of 1 to 10, I would rate UiPath Platform a ten. I gave it a ten because of its ease of use. Regarding UiPath Platform's AI capabilities, I think its governance and security have no issues. UiPath Platform's AI capabilities are just starting to be utilized by my organization. I do not use agentic automation yet. UiPath Platform's customer support is very good. The advice I would give to others looking into using UiPath Platform is to not hold back. I would rate this product a 10 overall.

Hybrid Cloud

Amazon Web Services (AWS)

My main use cases for UiPath Platform are document collection, document indexing, and organization. I would like to use Maestro to help with document collection, document productions, discovery, and dealing with opposing counsel document packets, really just documentation overall.

The feature I like the most about UiPath Platform is Computer Vision. Computer Vision helps us with Citrix environments, which our industry is very heavily dependent on, and for systems that we don't have control over, it gives us the ability to automate end to end very easily.

By leveraging Agentic Automation, we have achieved outcomes such as reducing cycle time and improving the accuracy of charges and balances for denied claims.

My overall experience using UiPath Platform's Agentic Automation capability has been great. We found that so long as some attention is given to it, some context, some guardrails, and that there's a feedback loop, it works very well for our use cases.

I think there are some elements of UiPath Platform that could be more user-friendly, particularly in terms of licenses, configurations, and sometimes the project settings, which are not as user-friendly as they could be.

I have been using UiPath Platform for about seven years personally, but for this particular role, six years.

Everyone is very willing to help, and everyone seems very passionate about automation, especially the MVPs and the community forums—there is no question that cannot be supported by the community.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as somewhat simple with some complications. I think in terms of the licensing, we had some back and forth with the UiPath team trying to get the licenses inherited, but overall, once the license took, it was very easy to implement.

I would also describe my experience with deploying UiPath Platform as very easy. So long as someone is aware and understanding of how to do it, it is very straightforward and user-friendly.

What worked well for me was standing up the machines and getting them to connect to the licenses, while some of the challenges included the behavior being different between virtual machines and hardware machines, as well as difficulties with named user licenses and the differences in the nature of the automation during debug mode versus unattended mode.

The other solutions I considered before selecting UiPath Platform included general raw coding, scripting, Automation Anywhere, Blue Prism, and some of the competitors. What stood out to me in my evaluation process when comparing these options was that UiPath Platform has a lot of built-in exception handling, which I think is much easier to use, much more user-friendly, and a lot of them are pre-built, making it a lot easier to democratize it across the company.

We do use Agentic AI.

I assess Agentic AI's ability to extract data points very well. I think it does need context, and we have given it some context and some spreadsheets to help guide it in collecting data points, but otherwise, I would say it performs very well.

We were able to reduce turnaround time extracting data points with Agentic AI from over 30 days down to less than 14 days, so we saved a lot of time.

I do not currently use UiPath Platform's Agentic Automation capabilities to the fullest capacity, but we are looking into it.

We have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy are that it provides a lot of really good documentation about the different categories of things. For instance, it covers OCR technologies and the different prompt techniques and very clearly outlines the differences and similarities between them, so it is great documentation.

The advice I would give to other organizations considering UiPath Platform is to do the work of understanding your business process before automating because just because something can be automated does not mean that it should be, and automating an inefficient process still gives you inefficient work. Doing the homework is important up front. I would rate my overall experience with this product a 9 out of 10.

My main use case for UiPath Platform involves mostly dealing with database-related tasks and employee orientation-related tasks. APIs and UI-related automations have been built for these purposes. Currently, I am exploring Python-related capabilities and cloud code integration with UiPath Platform.

One of the automations I can mention is that every time we receive a request for the database to be backed up and restored, it needs to be delivered to the next stage. We have developed three different processes oriented toward SQL database. We integrate with SSMS and extract the required database information from Jira, run the script through a PowerShell script, and update the details to the destination.

Using UiPath Platform for this process has provided significant benefits. This was previously a manual automation where the team received more than 30 to 40 requests every day, and each request would take them close to 30 minutes minimum. With the help of automation, this has been resolved, and every automation now takes close to five minutes to finish. This represents a huge time-saving for employees, allowing them to proactively focus on other areas.

UiPath Platform has impacted my organization positively because it has really helped most of the team. We have received a lot of appreciation and thank-you notes from different vendors saying it became a game changer for them. Initially, they were performing the same set of jobs every day with huge request volumes. With the help of automation, the bot now handles all those tasks, allowing vendors to proactively focus on other areas and enhance their team and technology side. This is a win-win for both sides.

It shows a positive impact in multiple areas. One of the processes previously required three humans to perform it, but they had too much work to focus on other areas as well. However, this is a priority task that they have to finish every day. Close to 1,000 requests have been handled in a month. When automating this process, it saved a lot of time for the team members, and it is error-free as well. UiPath Platform can handle everything without failing, and the retry mechanism can fetch the information again and process it. This is a significant benefit.

The best features UiPath Platform offers, in my experience, include Maestro, BPM, and Orchestration. These are really good and helping a lot. Studio is also valuable, and most of the product is really helpful.

The BPM and Orchestration features are most helpful in my day-to-day work. BPM is used to design the process and gives a proper sequence of how the automation works from A to B, B to C. It really gives a pictorial representation of how the process works. As for Orchestration, we can schedule long-running jobs and short-running jobs based on demand and which machine is available. All those things really help.

I would recommend taking into account every small piece of information because in the AI era, there are a lot of new information introduced here and there. If we have the proper channel with the right medium, we have the proper channel for sure, but library-wise, if we have the necessary information and things properly aligned and not a too big video recording, if it is shorter and more concise, then that will help more audience to explore the product.

I have been using UiPath Platform for more than seven years.

UiPath Platform is stable.

UiPath Platform is very scalable. We can increase the process and scale it to the next level as it has the capability to scale.

The customer support was good.

I would rate the customer support seven out of ten because some of the responses are a bit delayed and I am getting repeatedly the same kind of information sometimes. That is something they have to improve for sure. The technical person or the support person should have more information about the process or the questions being asked. They have to dig a bit before answering or replying to the question.

This is the first RPA solution we have used.

UiPath Platform is the one we tested, tried, and implemented.

Time saved for sure. Regarding money, I cannot comment on that.

My advice to others looking into using UiPath Platform is to start exploring. It is free, so you can practice a lot and learn it and implement a new project. That will help. I rate this review an eight overall.

On-premises

Microsoft Azure

My main use case for UiPath Platform is that I work on our business process automation team, so I am automating processes for our business users.

I can provide a specific example of a process I have automated with UiPath Platform. We have two platforms that do not offer any sort of APIs to integrate with each other, and so we are using UiPath Platform to pull information from one of the platforms and insert it into the other platform. There are also checks in place to ensure that the correct information is being submitted and saved in the other platform.

I have more to add about my main use cases for UiPath Platform. We have citizen developers, and I head up our citizen developer platform as well. So I am interacting with them and the different departments, and our business cases are all over the place from small Excel spreadsheet data submissions to larger automation projects, like the two platforms that do not have APIs.

The best features UiPath Platform offers are the new low-code features. I really enjoy them and have used them in a couple of scenarios where I can easily describe what I am trying to do, and UiPath Platform will help me to design and build that solution.

The low-code feature has made my work easier because it does not require me to spend as much time coding that particular solution. It is much easier for me to describe it, and it creates a more fluid interaction with what I am trying to deliver. The low-code feature has really made that quite a bit easier for me.

UiPath Platform has positively impacted my organization by saving us a substantial amount of hours. We track our hours saved, and in just last year, I believe it was over 6,000 hours that UiPath Platform has saved us with automating small business processes.

The 6,000 hours saved have impacted our team and organization. That is exactly how we have positioned UiPath Platform. We are trying to free up our users and our business users, so that they can focus on other tasks, perhaps tasks that require more of their time versus a small process that they do every day that we can automate for them. We are not trying to take away any of the work that they are doing. We are just trying to help augment and make it easier for them to focus on things that require more of their time.

I do not have any real suggestions for how UiPath Platform can be improved. The only thing that I notice is when using our cloud platform, it is a little slow with its responses, but I do not have any real concerns about the platform. I do not have any more to add to the needed improvements regarding user experience, documentation, or support for UiPath Platform.

I have been using UiPath Platform for four years.

UiPath Platform is stable.

The scalability of UiPath Platform has been quite good for us. We have not had any problems with scaling out our robots to meet our end-user demand at all.

We have had a very positive experience with customer support for UiPath Platform. Anytime we have had a problem, they have been really helpful. They have offered to jump on a call or get in a meeting with us to help us come up with a solution. I would rate the customer support for UiPath Platform as a 10.

We did not previously use a different solution. We started our automation processes with UiPath Platform.

We are just now getting into using agentic automation. What we are looking to do is overcome the problems that we run into every once in a while where one of the robots has an issue, perhaps a button has moved, and we are really hoping that our ability to leverage agentic automation will help with either reaching out to a human to assist or going in and making adjustments on its own.

We are still in development with our agentic automation processes that we are working on, so I do not have any metrics at this time.

Our new developer that we hired has started using a coding agent. I am not sure which one he is using, but because he is new and still learning UiPath Platform, the coding agents have really helped with helping him work on a process, deliver a process, and better understand how to work with UiPath Platform.

I also use Claude and Copilot with coding and GitHub Copilot with Visual Studio. I think UiPath Platform coding agent integration is great because it integrates just the others that I am used to using. I chose UiPath Platform because it is the solution that I am looking for the process that I need to automate, and I am a firm believer in choosing the right tool for the job.

For me personally, UiPath Platform adoption for coding agents has sped up the process. I have used it a few times where I have faced a roadblock when trying to get something to work, and I have had the coding agent help me through it, and it has substantially helped my development to delivery.

I know that we do have time saved with UiPath Platform. I am not sure about the money part, and we are definitely not trying to replace our employees, so that part is not something that we measure.

I am not involved in the pricing, setup cost, and licensing part of the process, so I do not have any specific details on that.

Before choosing UiPath Platform, we did not evaluate other options.

We have used UiPath Academy courses. We recently hired someone and that is where we have pointed them to UiPath Academy. They came into the job with no real experience in UiPath Platform, and UiPath Academy has really helped them learn the platform and become quite knowledgeable in how to use it, specifically the actual hands-on labs that UiPath Academy provides.

I really value the UiPath user community. It is a great place to ask questions or ask for feedback. The community provides different ways to look at various approaches, so it is getting different perspectives on perhaps ideas or solutions.

I would rate this review an 8 overall.

Public Cloud

Other

My main use case for UiPath Platform is automating all the processes, or most of the processes, that are highly repetitive and can be automated while applying intelligence.

A specific example of a process I have automated with UiPath Platform is called Vandalism, where we internally validate the physical condition of the bank's ATMs.

One of the best functionalities that UiPath Platform offers is precisely the automation and the conjunction with the agents.

The integration with the agents has benefited my organization by allowing us to validate with an agent the quality of the physical condition, and it gives us a clear, concise, and accurate executive summary.

UiPath Platform has had a positive impact on my organization by increasing the FTEs.

UiPath Platform has helped reduce human errors or free up employees' time, as today humans do things that belong to humans, and robots handle things that are highly repetitive.

A specific example of how this division has improved productivity or the quality of work in my team is that it has improved time, efficiency, and quality of life.

At the moment, I cannot think of anything that could improve UiPath Platform.

I have been using UiPath Platform for approximately five years.

I consider UiPath Platform to be stable.

I rate the scalability of UiPath Platform as good. However, for corporate and privacy matters, many times it is not possible, since Cloud Robots are a very good option to automate as long as they are used to automate on public sites.

The customer support for UiPath Platform has been good.

I would rate customer support for UiPath Platform an eight on a scale from one to ten.

I did not use any other solution before UiPath Platform.

I have seen a return on investment, and the main KPI we have is precisely the time savings that is given back to the human.

My experience with pricing, implementation costs, and licenses is that the licenses are indeed expensive. However, if you aim to make time more efficient and focus on a qualitative approach rather than a quantitative one, then you can avoid fines.

We were in a period of searching for a new tool before choosing UiPath Platform. However, the integrations that UiPath Platform had, mainly with Microsoft On-Premise and Online, and the position it has in the Gartner quadrant, gave us the opportunity to decide to use UiPath Platform.

I have used UiPath Academy courses, and the main benefits I have gained from UiPath Academy include ongoing training and the use of new tools.

By applying UiPath Academy training to a group of our developers, they specialize and they themselves spread the knowledge, making new tools easy to adopt.

I do not consider that the Platform user community provides value or has been useful to me in any way.

My advice to other people who are considering using UiPath Platform is that they complete all the Academy courses or dedicate a good amount of time to it in order to have a complete onboarding and understand the tools that can be used for the project they have.

I found this interview to be slow in pace.

I would like you to share a brief poem or a haiku that summarizes my opinion about UiPath Platform. I have given UiPath Platform an overall rating of nine out of ten.

UiPath Platform has helped reduce human error and free up employee time as we implement use cases in production for automation. We have manual end-to-end processes and receive requirements gathering from the business and clients, then implement those manual processes through automation. For example, in an address-related use case, humans sometimes make mistakes due to human error. However, through automation, we validate the data captured from the application or from attachments, and our automation checks the postcode to validate whether it is correct. If it is, then we consider it valid. This type of use case was delivered recently.

I have been using UiPath Platform for the last five years while working for a banking client, specifically for TSB UK bank. I was delivering multiple use cases related to fraud, mortgages, and other processes. Recently, I started working on use cases related to HR, such as claims, addresses, national IDs, and personal information.

I recently started using the Agentic Automation feature with the product. I just completed one proof of concept related to loan approval through Agentic only. I created one agent and mentioned the system prompt and user prompt regarding the business requirements through the agent. The agent was called through UiPath Agentic via Maestro. I called and mentioned all the logic related to in which cases to take decisions and in which scenarios we need human intervention for manager approval. Recently, there was a loan request use case where if it involves less than 5,000 pounds, we can approve this loan amount without manager approval, provided we check the validity of the customer, designation, and other details. If it is more than 5,000 pounds, we do not take the decision and send the details to our manager through Action Center for the manager to review the details and approve the loan amount. Once approved, our agent continues to send email notifications regarding the loan approval. The proof of concept I created is already implemented.

UiPath Platform has helped reduce human error and free up employee time. It validates data captured from applications, such as postcode validation, thus enhancing accuracy in processes.

The best part is that if I have resources that are not well-trained in UiPath Platform, I can train them within two to three days, and they can start working on UiPath Platform. Additionally, there are multiple training materials available from UiPath that are very useful for our resources and our developers.

I have noticed some drawbacks and downsides that require improvement not just in UiPath Platform but in all RPA tools. Recently, all RPA tools were reduced in the market due to some GenAI or other tools. After that, UiPath included multiple features, Agentic, Maestro, and GenAI capabilities. Each and everything is now available in UiPath Platform, including creating agents and calling LLMs. This is the good part in UiPath Platform. I see the market, and UiPath Platform is growing, and we already saw some improvements in UiPath Platform.

Regarding improvements, I am not completely sure, but I know that in UiPath Platform, IXP is available. It relates to an upgraded version of Document Understanding. Through IXP, we can automate processes related to communication and capturing information from chats and everywhere. I am not entirely sure if we need to purchase an additional license for this, but that is my understanding.

I have been using UiPath Platform for more than seven years.

In our case, I am not facing any monitoring-related issues in UiPath Platform because whatever processes we delivered, our support team and maintenance team are validating and monitoring all the details related to our processes in Orchestrator. I thought about how to integrate Dynatree in our Orchestrator. However, I am not completely aware regarding that, but I thought we would implement it in our process.

If I have to rate the technical support of UiPath Platform on a scale from one to ten, I would give them a nine because whenever I raise a ticket, I always receive a response from UiPath Platform support team. Sometimes I am not aware, but I reduce one point just because of some instances from one or two years back. However, as I remember, whenever I request support regarding our technical issues, UiPath Platform resolves my issues.

UiPath Platform implementation is done by a different person. I am doing something related to requirement gathering and solution architect type.

I am familiar with UiPath Platform.

For now, we can discuss the on-premises version. I am familiar with the on-premises version, and it only takes a few hours.

One person can do the deployment.

We are using the vendor's UiPath Academy courses.

The biggest benefit I have seen from UiPath Academy is the availability of lots of features and new training. Whatever upgrade is coming from UiPath Platform, all the details are already there. If you have untrained UiPath Platform resources, you can train them within two to three days and refer them to use UiPath Academy. Multiple courses, both new and older, are already there, so they can start working through training as everything is available. I have completed multiple training sessions and certifications from UiPath Academy along with my team.

When comparing the price of UiPath Platform with Blue Prism, UiPath Platform's price is lesser than Blue Prism's product. I would rate this review experience a nine out of ten.

On-premises

Microsoft Azure

I worked on a maintenance project for a European client on UiPath Platform approximately six months ago. The project involved SAP automation on UiPath Platform, where we automated several repeated tasks for the SAP application.

I explored agentic automation, but since it was a maintenance project for SAP on UiPath Platform, we did not get the opportunity to use it there. However, I see significant potential for agentic automation in other applications. For example, in Workday, there is a lot of manual work to be done by HR teams and many other teams. If they add customizable features and reports, I believe it will be more helpful compared to UiPath Platform.

UiPath Platform definitely helps us reduce a lot of human errors and accelerates the outcomes of repetitive work. It helps us finish tasks faster than humans would.

The Orchestrator and Unattended Bots in UiPath Platform are the most valuable features for us. Without human intervention, they help us run automations. I can run the bot 24/7 and respond to emails during nighttime, since I cannot be available for 24 hours. UiPath Platform helps us respond to emails, run schedulers, and accomplish many other things. UiPath Platform has a lot of features.

UiPath Platform could focus more on including legacy applications. Currently, SAP, Workday, and a few other applications are legacy systems that they support, but they could work more on Workday and add more features for it.

Right now, I would rate UiPath Platform at nine out of ten. If they add more features for Workday, since we now have a lot of customers using Workday, it would be helpful for us to propose UiPath Platform to Workday users. With additional Workday features, I could give them a perfect ten out of ten.

I was not working with UiPath Platform for the last five months. Currently, I am working with Playwright.

I can give UiPath Platform a nine out of ten for stability.

I can give UiPath Platform a nine out of ten for scalability. I say this because of Workday. If they add more features, I would definitely give them a ten out of ten.

I will give a ten out of ten for technical support from UiPath Platform. They respond to our queries and provide support whenever we need it, always on time. They support us even in regional languages as well as in English, and they can help us with any requests.

The initial setup for UiPath Platform is very simple.

Mostly, the implementation team requires our help for setup, but UiPath Platform already has the handbook and manual available on their website. If they need any additional help, they pull me in and we have a meeting to set everything up for them.

Overall, I give UiPath Platform a final rating of nine out of ten.

UiPath Platform has a valuable user community. Community happenings are occurring in multiple metro cities here in India. In Chennai, there have been multiple community meetings held recently, and I have participated in two of them. When you attend these meetings, you share knowledge and learn about the latest developments. The UiPath community is really good, and whenever there are community meetings happening in Chennai, I am mostly present.

Regarding agentic features, I learned about them when I was part of an event where they discussed the agentic features of UiPath Platform. However, I have not tried them yet because I did not get the opportunity to do so.

Public Cloud

Microsoft Azure

UiPath Platform is primarily used for API automation and order entry automation, specifically leveraging the Document Understanding feature.

Prior to using UiPath Platform, users manually processed a lot of invoices every single day. With UiPath Platform, we automate that process where it extracts the invoice and then processes it into our ERP system.

There are additional use cases worth mentioning, but the main use cases significantly assist us in determining whether we will expand the use of UiPath Platform across the organization.

The best features UiPath Platform offers include the Document Understanding piece, along with document extraction using agentic prompt engineering, Test AI Cloud, and Cartographer, which we are looking forward to.

With automation, the document extraction and agentic prompt engineering features save us a lot of time, reduce the number of touch points significantly, and enable us to achieve faster invoice processing and order entry processing, which ultimately benefits the business.

UiPath Platform really helps us orchestrate our processes where necessary, facilitates understanding of its features and capabilities, and indicates where we can scale it further.

UiPath Platform could improve with more knowledge articles, as having comprehensive documentation available within the platform would minimize the need to reach out for support when encountering implementation issues.

Technically, we want to extend the use of Cartographer and the document testing feature. If it performs as UiPath Platform claims, we would certainly want more information and data about it. From a user experience perspective, we hope for it to be as straightforward as possible.

In terms of accuracy and reliability of the output, we are currently at about 70 to 80% accuracy due to our implementation. There are instances where the Document Understanding feature does not perform as expected, and improvements in this area would benefit all clients.

I have been using UiPath Platform for about two years now.

UiPath Platform has proven to be stable so far.

Scalability-wise, it is good. We can utilize the existing orchestrations for other similar projects or business use cases.

Customer support is great. UiPath Platform account managers are responsive, and whenever we need any assistance, they truly pitch in.

We did not previously use a different solution.

We are definitely seeing a return on investment with savings in both money and time for the company. As a small organization, it is at least 200 hours of business users' time saved every month.

We still consider the pricing a bit high. While licensing and setup costs may be lower, the licensing fees are certainly high, and if UiPath Platform could offer more features under the current licenses, it would help attract more clients.

We did evaluate other options before choosing UiPath Platform, specifically Power Automate.

I advise others considering UiPath Platform that it is definitely a solid product for end-to-end automation and orchestration, and if implemented correctly, UiPath Platform can be the best solution. I would rate this product a 9 out of 10.

On-premises

Other

My main use case for UiPath Platform involves multiple use cases, including automating end-to-end processes for the finance team, for customer service, and for the transportation team. I use UiPath Studio, UiPath Test scenarios, test cases, UiPath Orchestrator, Maestro, and almost all the products within UiPath.

One specific example of a process I have automated using UiPath Platform is for the finance team, where we automated a process to calculate the commission for each broker based on the quantity sold for each month. We retrieve data from SAP for a list of brokers and then review the products that each salesperson is able to sell, calculate the commission, send it for the manager to review and approve, and after approval, we send it to accounts payable to get the paycheck on time.

Automating the commission calculation impacted our team's workflow positively. We saved time, reducing it from one hour to approximately 10 or 15 minutes for each broker, and the process was very efficient as it involves multiple business users. With the automation, errors decreased, and during the approval part when it goes to the manager for approval, we used UiPath Action Center, allowing us to retrieve the approval inline with UiPath Platform itself.

From a personal perspective, the best features UiPath Platform offers are UiPath Studio and the capability of integrating with other tools through APIs, as well as UiPath Insights, where the delivered dashboard is very valuable for my business users to track progress, along with UiPath Action Center.

The API integrations and Web Insights dashboards help my team by allowing me to watch the work queues and show the business on a weekly or monthly basis the KPIs we achieved, such as time savings or money savings, or decreases in errors or average handling time. From the APIs, I can easily integrate with SAP, Microsoft products, and any other tool such as Amazon if we automate something on the Amazon website, so it is pretty easy for us and smooth and fast to automate things.

UiPath Platform has positively impacted our organization by allowing our business users to be more productive, particularly during the peak season in the summer when we have too many orders or shipments, helping the team achieve the KPIs without having to add more headcount.

UiPath Platform could be improved by having more information available online in terms of courses or materials for adopting new technologies, especially regarding Gen AI.

I have been using UiPath Platform for almost eight years.

UiPath Platform is stable.

The scalability of UiPath Platform is excellent; I can easily add robots to handle the volume if needed.

Customer support is very responsive, and I am satisfied with that.

I did not previously use a different solution.

My experience with pricing, setup cost, and licensing is that they offer a fair price and a pretty straightforward licensing model.

I have used the vendor's UiPath Academy courses; the biggest benefits I have seen are that I was able to train or share the courses with my teammates and other business users, enabling them to be aware of UiPath and how we can adopt it within our business.

I have seen a return on investment; I can share that the time saved for the business users we are working with is significant, with almost 3,000 hours of manual work saved per year.

My experience with pricing, setup cost, and licensing is that they offer a fair price and a pretty straightforward licensing model.

I did not evaluate other options before choosing UiPath Platform.

I find value in being a part of UiPath's user community because I always learn from other people and their shared experiences. I would rate UiPath Platform an eight on a scale of one to ten.

The reason I give it an eight is due to the ease of implementation and integration between products, which keeps it from being a ten for me. Regarding UiPath Platform's AI capabilities, I think its governance and security are very solid.

I am very satisfied with the accuracy and reliability of output from UiPath Platform; it always gives me the desired output. My advice to others looking into using UiPath Platform is that it is a very helpful, solid, and stable tool that could help you achieve your KPIs with very low effort.

Private Cloud

Microsoft Azure