UiPath Platform Reviews

The main use cases I see my clients implementing UiPath Platform for vary. It can be procure-to-pay, finance functions, GL reconciliation, and invoicing, specifically in the finance space. That's my background. 

Many customers implement Agentic AI, Agentic automation in the BPO space where they want to take away the human in the loop function, put an agent, and orchestrate that on top of calls and everything. 

The other places we're seeing a lot of traction are law firms, which are very document-heavy. They're trying to get agents sitting on top of their documents and trying to get information, which basically saves them a lot of time and effort. Even my wife's a lawyer, so I know they are running into many issues, wasting too much time with document processing, gathering, and then understanding the gist of the documentation, aligning it to the case. 

We're very user-heavy with a lot of human intervention. If it's possible to build agents to do the work with a chatbot and then orchestrate the chatbot and put guardrails around it in terms of testing and everything, that becomes our biggest function. On the finance side, be that reconciliation, where we can build an agent or an orchestrator which can help reconcile end-of-period bookings and then add top-line, bottom-line.

UiPath Platform offers features Maestro and the whole Agentic jump that others don't. Others are trying to catch up, but they're not there yet. They have their own version, however, they've really taken the initiative and tried to do this before anyone can. The test suite is a differentiator. If you look at SS&C Blue Prism or Automation Anywhere, they don't have the capability.

The biggest benefit from Academy courses is that it's very much driven by UiPath professionals who work for UiPath. They really understand what the product can do and how it aligns to market needs. We've seen that once people go through certifications or coursework, they understand the product very deeply. They understand how to position it in the market and how to differentiate it from its competitors.

The product in itself is very robust. As mentioned earlier, it really scales, drives value, and there's good ROI on the product. If you are considering an RPA product, UiPath Platform definitely is one to consider, given the length and breadth of its capabilities and how quickly you can generate ROI on it.

UiPath Platform could be better growing in the Agentic and the GenAI space. They are trying to get there. Traditionally, they are an RPA firm, so they are hamstrung by that because the market knows them as someone who does RPA. I know they're trying to change the narrative, but if they can come out with a very solid product which can help drive Agentic or GenAI use cases, they could become the leader in the market. To make it a ten out of ten, there needs to be a jump in the Agentic and the GenAI space.

I have been using and implementing UiPath Platform for two to three years.

With the cloud now, scaling with the growing needs of the organizations has become extremely easy. You just have to know if you need to add bots. The licensing has become very simple. 

Depending upon the use case, the scalability has become easy. You can go up and down based on capacity and how many bots and processes you want to automate. Scalability was never an issue for UiPath Platform, and with cloud it's become all the more easier.

It's a great product with great people who are very supportive and help everyone. I've worked with a lot of account executives, and they are true to the end. Having worked with other product companies, it is all about the sale and then disappearing. 

These account executives are really helpful. They take it to the end. 

Positive

UiPath Platform has been the Cadillac of the RPA world for a reason. It's left its competitors behind. If you look at the market space about five or six years back, there was Blue Prism, Automation Anywhere, and all the others. They still exist, however, they've fallen behind UiPath Platform in terms of market share. The reason for that is the reliability, the product as a whole, support, community, all of that. All of this makes the product a lot more stable and available.

I wouldn't call deployment simple. It isn't trivial. If you have the right set of people and partners who can really position or help you, it's not a setback, and it's relatively straightforward. If the partner's helping you and you have a very defined use case, you have your servers identified, you have everything identified, it becomes very straightforward. 

The documentation UiPath provides is also pretty good. We have a good set of people who have been there, done that. That's why we find it a little more straightforward.

Agentic is the next evolution of RPA. We have customers who have saved millions of dollars or thousands of hours in terms of time saved. 

The evolution now is Agentic. We want to build on top of that to help them not only automate but also orchestrate some of the tasks they're doing. It's not a question of people losing jobs, it's a question of people being re-planned to do more useful things. 

On the Agentic side, there are not many ROI calculations we've done, primarily because it's relatively new. On the RPA side, we have anecdotal evidence across our customers where we've saved them millions of dollars on the finance processing side. For example, in procure-to-pay, AP and AR, reconciliation. 

We've worked with other customers in hospitality where we've built technical APIs across different functions, different platforms to pull data from different places, and help them automate all of that using UiPath Platform.

They're going through a lot of license changes right now. If you're on prem going to cloud, they've simplified it a lot. It's simple enough now. Earlier, it was a little more complicated. We work with UiPath enough to really know the license model and how it works and everything. 

In my current field of sales solutions, I've been working for about 20 years now. 

The specific Agentic automation capabilities I or my clients are utilizing are agent building, orchestration, and testing. UiPath Platform support tries their best to help. It sometimes gets a bad rap as, when you get to support, it means you've tried every trick in the book. 

I rate UiPath Platform eight out of ten.

I use this solution to automate processes and do screen scraping, image recognition, and other tasks.

UiPath Platform helps significantly in automating manual tasks. It reduces the workforce and the execution time required for operational tasks, so it provides good support.

The best feature about UiPath Platform is the role-based control access, which I have appreciated the most because whenever we want to implement securities and compliances, we can control the access for the solution.

AI-powered automation, combined RPA with AI, is the second best part, and the prebuilt automation concepts reduce the development time, which is the third best feature I appreciate. 

The UI is very user-friendly; if you are not a techie person, you can normally use drag-and-drop flows for a designer in UiPath Platform Studio, which is phenomenal, and when a non-technical person is going to use it, they can learn this particular process in a smooth manner.

Sometimes, regarding the limitations, heavy-level architectures and structures are needed, such as architectural setup required to boost IT support for long-scale automation. The learning curve, while low-code advanced automation is related to AI and ML, requires substantial technical knowledge. There could be some performance issues, such as automation breaking when UI elements change frequently, so these are limitations which I face, and these are the areas where UiPath Platform can improve.

The license pricing is very high, so compared to other competitors such as Automation Anywhere or Power Automate, it could be more competitive if these things were matched with the competitors.

I have been using UiPath Platform for the past three years.

The stability rates at eight out of ten. 

The scalability is impressive. Enterprise automation for small and large projects is easy, which is phenomenal.

We have 500 users using the solution.

I would rate their technical support a nine out of ten. Logistic support and integration is quite smooth; every time I required support, the support team was available and provided me with whatever assistance was required.

Positive

Blue Prism is one of the solutions that I have used, but it is less flexible for citizen users. The second solution I have used besides UiPath Platform is Microsoft Power Automate.

The deployment was easy. It doesn't require any maintenance.

It has reduced operational times and costs, particularly concerning manpower and the repetitive time needed to establish any process. It has positively impacted us and provided us with excellent solutions with phenomenal processing time. This was precisely what I needed.

It is expensive and not competitive compared to other competitor tools.

I have been using UiPath Platform for the past three years, and my experience is quite good with these process automation tools; I highly recommend this.

Users can utilize it because the UI is very simple and easy to use for non-technical persons. It helps overcome all the limitations, and the stability is very high, so it is reusable for multiple processes and purposes. I recommend all users to use it.

My overall rating for UiPath Platform is 8 out of 10.

We primarily use UiPath Platform to replicate business processes in the order management space, the service assurance space, the supply chain and warehouse spaces, as well as the business intelligence space.

Primarily, we utilize the simple UI automation with all of our tools. In our business, there are tons of different platforms and it's not always easy to get the right access to integrate them natively through code. We use UiPath Platform to overcome some of the environmental challenges that we see in the business. Across our automation suite in UiPath Platform, we're saving a little over ten million dollars a year.

We haven't started using some of the newer, better features in UiPath Platform. A lot of the features I'd want to be able to use, they've already rolled out. We just haven't taken advantage of them yet. The only reason that it wouldn't be a ten out of ten right now is that they don't always identify my needs before I identify them to get their help.

I have been in my current role for seven years. I've been using UiPath for four years. 

It has been very stable and reliable, working great for us. We have a couple of redundancy measures set up, but I haven't had to implement them in the four years that I've been running the platform. I basically just have disaster recovery for redundancy.

It scales really well. We have quite a few automations and the team is constantly working to enhance and improve them.

UiPath Platform support has been great. 

We have a technical account manager that we work really closely with. He's helped us to upgrade our Orchestrator and upgrade the platform that we're using. He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.

Positive

We have looked into using Power Automate and Blue Prism in the past, and didn't find enough value in their products versus what we get from UiPath Platform for the price that we pay to really incentivize us to move off the platform we're currently on.

I didn't actually set up UiPath Platform originally. I was not involved in the initial deployment. When my team took it over, we had to redeploy it.

We inherited the UiPath team, and recently we renegotiated our contract to have an enterprise license, and the pricing is great now.

The pricing has been fine.

My advice to others would be to understand the environment you're looking to deploy it in and ensure you don't over-engineer it. 

On a scale of one to ten, I would rate UiPath Platform as a nine. While there is always room for improvement, based on the industry leaders I've seen, they're not missing anything that anyone else is doing any better.

Our use case is business process automation where we use UiPath Platform to automate different manual processes that are being done today at different business units in the company end to end.

The first best feature in UiPath Platform would be the Elastic Robot Orchestration, ERO, that helps to scale up or scale down robot devices automatically for cost optimization. The second would be the overall tenant concept in the orchestrator that isolates data and view based on function, ensuring security. The third would be its excellent integration capabilities with multiple applications, allowing for easy data pulling in our automation.

We have generally integrated it with most Microsoft-based applications such as MS Dynamics, SharePoint, Teams, and Outlook, as well as some non-Microsoft applications such as S/4HANA, SAP, and Salesforce.

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

In terms of UiPath Platform itself, I think improvements could be made to the UI arrangement to make it more user-friendly and simpler. The operational support is generally good, but often starts from scratch when we reach out with problems, resulting in wasted time. Finally, the cost and complexity of licenses could be simplified as some similar vendors provide features at a lower cost.

We have been using UiPath Platform since 2021.

I would rate the stability of UiPath Platform a nine, stating that downtime, bugs, or glitches are very rare.

The system is scalable. I would rate the scalability a perfect 10.

The UiPath Platform user community has been excellent, being very responsive, and we often seek help there to find solutions. The community team also organizes events regularly.

I would rate the technical support an eight.

Positive

We also use UiPath Platform besides Automation Anywhere.

If I compare UiPath Platform with Automation Anywhere, UiPath Platform's core RPA product is much more mature, with enterprise-grade features that Automation Anywhere still lacks. However, Automation Anywhere offers a simpler and faster go-to-market approach for automation development.

We are using the regular RPA platform instead of the Agentic Automation.

For email automation, we are using the Communication Mining feature in UiPath Platform, allowing us to train the email documents to assess tone and content with about 90% accuracy.

UiPath Academy is a one-stop solution that serves as a proper training platform, which we have integrated with our in-house training platform to keep our developers and solution architects up to date with new features and capabilities.

It depends on the use cases; we perform a cost-benefit analysis for every new use case, determining whether it is related to headcount saving, regulatory and compliance saving, or faster processing. In general, we keep a threshold of 100k US dollars in terms of direct FTE savings for each automation use case.

In terms of processing speed, we see a reduction of at least 50% to 60% after automation, which translates to significant time or effort savings per use case.

I would rate UiPath Platform an eight in terms of cost efficiency, with one being cheap and ten being expensive.

UiPath Platform works when reviewing the solution.

Since it is a SaaS platform, there is no maintenance required on our part, as everything is managed by the vendor.

I would definitely recommend this product to other enterprises as it is an enterprise-grade level RPA software, although it might not suit organizations operating at a lower scale or margin due to cost.

Overall, more than 1,000 users utilize the solution. I would rate this review a nine.

At my current job, my main use case for UiPath Platform is general processes for finances, where many of them deal with finances. We do data entry with UI automation, and I would say the majority is UI automation.

Examples of how the features of UiPath Platform have benefited my organization include tracking, metrics, and analytics. It feeds into Insights, and it's really useful when it comes to dealing with fires that arise every day. Being able to diagnose and actually look inside is good, having it all organized.

The features of UiPath Platform that I prefer most, as compared to Power Automate, include Orchestrator, which is good, and I appreciate built-in data extraction. 

IXP is a good upgrade over Document Understanding, and Action Center is nice. Overall, Orchestrator as a whole is good. 

With IXP, we have a few large processes that leverage extraction from PDFs, which has been pretty helpful. Same thing with Action Center; anything that we do with IXP or extractions we include human in the loop.

To improve UiPath Platform, I would really want to see improvements on Action Center in customization on how it's laid out. They have a layout that makes sense in some cases, but I would want to actually create a custom UI for Action Center because sometimes it does not make sense what they're trying to do, and you want to move things around. If we could edit the CSS, that would be great.

On all of their tools, especially those meant for attended or human in the loop, any interface that we have that is business facing should be customizable. I would prefer to see UiPath hands off on that and just let the user figure out what is best for the end user instead of it being a prepackaged thing. Sometimes it works and makes total sense, but in other cases, it does not. Business users ask, 'Can we change this? Can we do this? Can we do that?' and the answer is often 'We can't because it's prepackaged.'

I have been using UiPath Platform for five or six years.

I have not experienced issues with stability or reliability in UiPath Platform. Orchestrator has been down once in the past year.

UiPath Platform seems to scale appropriately for the growing needs of my organization.

My evaluation of customer service and technical support is overall positive as we have direct communication with the product team, and they are pretty good. 

On a scale from one being the worst to ten being the best, I would rate customer service and technical support an eight. 

They are mostly good, though sometimes we catch them reading off the wiki, and we do not need that when we can read it ourselves.

Positive

When you're doing staple UI automation or data entry, the implementation works well. It's consistent. We've been privileged to use all of their products really early. 

We had a lot of issues with IXP. We've been using it since last October, and it was really just trial and error and figuring out what worked, what didn't work. It's all fixable. It's just a matter of timeline. Some things are quick fixes. Some things take months. 

While we have a hybrid setup, we are moving to the cloud.

Before selecting UiPath Platform, I considered leveraging everything, including Power Automate and the entire Power App suite. 

I have used Blue Prism in the past. I find Power Automate always available. Even when I use UiPath Platform, for any email intake we do, if business wants to do a data entry process with an Excel input file, I pick up that email with Power Automate and create a queue item for UiPath Orchestrator through an API call, which is easier because it's part of Microsoft. 

If I need to use O365, mainly SharePoint, Teams, or Excel as part of a process, I opt to do that portion in Power Automate because it's simpler. For complex code that is required, data manipulation, extraction, and UI automation, I still prefer using UiPath Platform since we already have the environment set up for that, but data manipulation in Power Automate is a nightmare.

My advice to another organization considering UiPath Platform is to make sure you understand what makes for good automation. Don't try to do something overly complex; don't shoot for the stars, as you might have a really bad experience and waste a lot of money and time. 

I would rate UiPath Platform as a solid eight or nine out of ten.

My main use case for UiPath Platform is that we use it for a lot of revenue cycle operations, automating different tedious revenue cycle tasks, besides automation.

The features that I appreciate the most on UiPath Platform are the Orchestrator and the ability to kick it off without having to manually do it. One big benefit of these features on UiPath Platform is that I didn't have to have someone manually kick it off; that's one big benefit that saves time and effort, allowing me to run it 24/7.

It also does a great job providing tracking and history, and we can leave breadcrumbs with it to see where things left off and stopped.

My teams have used the vendor's UiPath Academy course. The biggest benefits I have seen from using the Academy when we first started three years ago with UiPath Platform are that those courses helped a lot with just getting used to it, especially since we had to put our skills in our laps, never having done it before. The Academy was straightforward and helped us get started.

Improving the forms on UiPath Platform so you can easily assess answers could be a big benefit. The different dashboards are not very convenient or handy; you have to do a lot of manipulation with them, and I'd rather have ease of use and them be more user-friendly.

It would also be nice to have better insights into the processes, such as whether they are running smoothly and what the outcome is, because we have to leave a lot of breadcrumbs when we build something and would rather not have to do all that.

I have been using UiPath Platform for three years.

I have not experienced any downtime, crashes, or performance issues with the stability and reliability of UiPath Platform.

UiPath Platform scales with our growing needs; we have definitely expanded on it utilizing a lot of the current licensing model we had, so we didn't have to buy many new licenses. However, when license time came around or when AI units came around, we did see significant costs and lower ROI.

I would evaluate customer service and technical support for UiPath Platform as very good.

Positive

Prior to adopting UiPath Platform, I did consider using a different solution to address my similar needs, as I think the right tool is for the right job.

My experience with deploying UiPath Platform was really simple, and I appreciated how UiPath actually has people who would help you with it as well.

I have seen a return on investment with UiPath Platform; my first year doing it, we saved about 12 FTEs of hours.

My experience with the pricing, setup costs, and licensing for UiPath Platform is that I think it's very expensive; when comparing it to Power Automate or another company, Power Automate is obviously cheaper. All the other companies are kind of in line with the pricing, but I just think it's a real high cost that seems to keep going up, which reduces my return on investment.

Before selecting UiPath Platform, we compared all the major players and looked at the Gartner scale of who was on top. We did some peer references from people I knew in the industry and the gradual typical approach you would go to. We also got to see a demo of it, and compared to other demos, UiPath definitely looked more user-friendly; that's what stood out the most since the cost was pretty much the same as others.

The advice I would give to another organization considering UiPath Platform is to strongly consider your team and what kind of needs your team has; because with different solutions, there are different levels of computer science background you need, and whether you want low-code or no-code versus having someone who has business acumen with a bit of development skills, or just a high development department—so consider your staff. 

I would rate my overall usage of UiPath Platform as definitely an eight out of ten.

In Brazil, we have some standard processes. Some companies operate in similar ways. I cannot give all the details, but there is a process for financial invoices. We normally use UiPath to automate this process.

Using UiPath is very easy. Even for new users or developers who are just starting, it is easy to use. You just need to drag and drop the activity, so it is very easy to start using. We have UiPath Academy, which is very helpful when you need to learn something. When anyone is starting to use UiPath here in my company, we recommend starting with UiPath Academy. It helps a lot in every project that we have here. 

Also, there is the community, which is very helpful. We have lots of users, and for every question that we have, we can just Google it, and then we can find the answers in the community. Almost all the questions that we have can be found in the community, which is very helpful. We also have different integrations with different services, and this is very helpful as well.

I do not have any complaints about the tools themselves. They work very well. The only problem is the cost. It was more accessible initially, and we could have more resources with the same license. Now, the license is different, and we need a license for each tool that we have, so it is not very accessible to have all of the tools for installation.

I have used it for about six years.

The stability is very good. In the beginning, we depended on our infrastructure. However, now that we have services on the cloud, it is very stable.

Scalability depends on how you are automating and using resources like queue triggers. If you use queues, it is easy to scale. You just need to change the number of robots for the process, and then it works very fast.

Every time we need support, most questions can be answered by searching on the Internet or finding solutions in the community. When we require technical support, we contact UiPath. For instance, we had trouble with the database while using UiPath on-premise and connected to support. They were very helpful, addressing the issue in three hours. Therefore, I would rate customer service a ten. It's a very easy tool to use, so normally, we do not encounter many troubles. But when we do, the answers are either in the community, or we contact support.

Positive

It depends on the customer and project. Sometimes, I am involved in the deployment process. I might be a developer, and sometimes I need to deploy in a development tenant. Another team analyzes and deploys it to production, or we deploy it to a tenant for deployment. A global team, for example, analyzes, publishes to production, and ensures they have all the documents before publishing to production. We use the process to run through.

In the beginning, the return on investment is quick. As automation scales, requiring more licenses, it becomes more expensive. At first, processes save money, but eventually, automation without cost savings occurs due to licensing costs.

Besides using UiPath Academy, having expertise in the automation process is crucial because it is not just about setting up automation. Governance becomes critical as automation scales. Planning is essential before starting the process to avoid chaos as automated processes increase. For example, restricting developer access to production is crucial. Overall, I would rate UiPath an eight out of ten because, while it is the best tool regarding resources and integration, pricing is problematic.

The main use case for UiPath Platform is RPA, or more specifically, Intelligent Automation.

The features of UiPath Platform that I appreciate the most are Queues and Orchestration. These features have benefited my organization by saving hundreds of thousands of productivity hours and labor hours per year.

My team has used the vendor's UiPath Academy course. The biggest benefit that I have seen from the academy is that it gets people started quickly and provides a consistent foundation in how to use the product.

UiPath Platform can be improved by including the ability to build human-in-the-loop interfaces with chat and with web apps in the next release.

I have been using UiPath Platform for ten years.

I would assess the stability and reliability of UiPath Platform as high; in the last eight years, we have probably submitted fewer than five support tickets, and I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very well with the growing needs of my organization. We have expanded usage to every corner of the company, and the process has been smooth, supported by a rich citizen developer program.

I would evaluate customer service and technical support as having recently improved, considering there was a year where I did not speak with any representative of UiPath.

Positive

Prior to adopting UiPath Platform, we were using Pega Systems and Kryon about ten years ago to address similar needs.

My experience with deploying UiPath Platform has been seamless and has gone exceptionally.

I have seen a return on investment with UiPath Platform, including hundreds of thousands of hours saved per year.

My experience with the pricing, setup costs, and licensing is that pricing is the weakest part of UiPath Platform, which is driving people to other vendors.

We are constantly evaluating platforms and technologies; for RPA, it would be Power Platform, and for agentic workflows, crew.ai, and all the other small ones were considered before selecting UiPath Platform.

My advice to another organization considering UiPath Platform is to evaluate use cases carefully, figure out the right ones to put on the platform, educate the developers really well, have them take academy classes, or bring in a partner to build the first few.

On a scale from one being the worst to ten being the best, I would rate UiPath Platform overall as a nine.