UiPath Platform Reviews

Our use case for automating with UiPath Platform involves different types of processes, such as processing documents like invoices that need to be updated into the SAP system on a daily basis for payment processing, mimicking the steps that a human user performs.

The best features I appreciate about UiPath Platform are its continuous growth and improvement, evolving from standard automation to more advanced agentic solutions which enhance decision-making capabilities.

UiPath Platform serves as a comprehensive solution for all business processes to be automated, including features such as communication mining that extract automated processes from business users and UiPath Insights for reporting benefits from our automations, including hours saved and business value saved.

With agentic automation on UiPath Platform, I handle components like people, robots, and AI agents through a centralized platform, the UiPath Orchestrator, which allows business users to monitor, manage, and trigger their automations at desired times.

I have been using UiPath Platform for nine years now, and one area for improvement I find challenging is the frequency of product updates; rapid upgrades, such as from version 2022 to 2024, complicate the migration process for organizations with many automations, especially those running on legacy systems.

I have been using UiPath Platform for nine years.

In terms of stability, I would rate UiPath Platform a nine.

Regarding scalability, I find it to be a scalable solution, rating it an eight out of ten.

I would rate the technical support for UiPath Platform an eight.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

Deployment timelines for UiPath Platform vary by project; for low-complexity automation projects, it typically takes around three to four weeks from start to finish.

The setup for monitoring tone or sentiment in messages entirely depends on how each organization configures its communication, as there are different ways to install the product, both cloud-based and on-premises.

In my organization, there are over 100 business users utilizing UiPath Platform for their automation needs, while a development team of 10 focuses on developing those automation processes.

Since automating with UiPath Platform, human error has reduced to 0% because the process we automate relies on the standard process that humans perform, and it is significantly faster; for example, while a human takes about five minutes to send an email and raise a ticket, automation reduces that time to just a couple of seconds.

Regarding pricing, I find UiPath Platform to be relatively cost-efficient compared to other automation tools on the market, ranking it first against options such as Blue Prism and Automation Anywhere, particularly when considering the value and capabilities offered.

Currently in my organization, I am deploying UiPath Platform on-premises, but I am considering a hybrid option to leverage some cloud features due to our security requirements.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

The UiPath Academy courses serve as my primary source of learning for UiPath Platform, having started in late 2016; there are now over 200 courses available, making it the best resource for gaining detailed knowledge and hands-on experience.

For anyone looking to implement UiPath Platform, I definitely recommend starting with a proof of concept using their 60-day trial version and also engaging with the UiPath Academy for a better understanding of how the platform works. I would rate this review an eight.

My main use case for UiPath Platform is Test Cloud. I am using UiPath Platform to test the Oracle Fusion application for one of our customers. I have used UiPath Platform to test web-based applications, and primarily it involves the creation of automation scripts and running the automation on Test Cloud. UiPath Platform is helping us to expedite our testing process, reducing the cycle time for SIT, and increasing the coverage.

Additionally, we are also trying to integrate it with other software such as Jira and Zypher to update the test cases.

Implementing UiPath Platform has helped us expedite the release cycle, reduce defects in production, improve product quality, and enhance customer satisfaction. The production defect leakage has dropped from 10% to 2%, and the overall cycle time reduction has been around 20%.

In my opinion, one of the best features of UiPath Platform is the Agentic features, where we can do testing just as if we are performing robotic process automation. It is very close to real-time usage and allows us to automate processes effectively.

The Orchestration piece is one of the most powerful features I have seen, and I would love to explore that along with upcoming innovations such as Dark Factory. The biggest benefit of using Orchestration is that we have been able to stitch individual functional test cases into end-to-end business scenarios and workflows, just as an end user would use the software.

This approach allows us to test multiple scripts while considering dependencies, enabling my team to use UiPath Platform extensively without much effort since many individual test cases are already present, making it easier to orchestrate them into one large scenario or workflow.

Improving the non-functional testing aspect, specifically performance testing, would be an icing on the cake if introduced in the future roadmap of UiPath Platform. The performance testing capabilities of UiPath Platform are quite basic. With more than 25 years of experience leading teams in performance testing, I still feel that there are better comparative tools, but UiPath Platform excels in functional testing.

I would like to see improvements in capturing metrics such as user concurrency, response time, and network latency in performance testing. Furthermore, I am not aware of any functionalities in UiPath Platform to test AI applications or LLMs, which is a frontier I would like to explore.

I have been using UiPath Platform for the last three years.

Every platform has its pros and cons; I consider UiPath Platform primarily stable, although it certainly has areas for improvement.

I find UiPath Platform to be pretty scalable; I have used it for various applications, including homegrown applications, thick clients, and ERP systems such as Oracle.

We have a solid relationship with UiPath Platform's account executives, and customer support has not posed any challenges for us.

Prior to UiPath Platform, we were using Selenium for the last four years; while the framework was robust, maintaining all orchestrations and CI/CD pipelines manually became unsustainable as our need for agility increased and development cycles shortened, prompting our switch to UiPath Platform.

Regarding return on investment, we have significantly reduced cycle times by 20%, which correlates to an effort and cost savings of 16% in the area of testing.

We evaluated other options, including Opkey and Tricentis, but chose UiPath Platform primarily because the client I was working with already had UiPath Platform RPA products in-house, offering better support and a comparative analysis that demonstrated UiPath Platform's comprehensive capabilities.

I have not personally used UiPath Academy, but I have encouraged my team members to utilize it, and many of them have found success using UiPath Platform, with even new users becoming productive in a couple of weeks.

I find the UiPath Platform user community valuable; there are many random questions, and the community is quite engaged, allowing me to find answers readily. People are enthusiastic and actively respond based on their experiences, making it a supportive platform.

I am using Agentic Automation, primarily within Test Cloud. One of the challenges I face is integrating test data agents into the orchestration. It would be beneficial to see industry-standard tools, such as GenRocket or Synthesize, integrated with UiPath Platform for on-demand test data creation, as test data currently creates bottlenecks in the smooth execution of test cases.

For instance, during the process of creating a purchase order in ERP, we need to locate existing inventory; if it is unavailable, we have to create synthetic data at that moment, complicating the orchestration of workflows due to the involvement of various test data management tools.

Through Agentic Automation, we have achieved a 20% reduction in production defect cycle times and a 6% decrease in overall production leakage, demonstrating the effectiveness of this approach.

We utilize coding agents such as VS Code and Cloud Code to build or troubleshoot automations in UiPath Platform, particularly for workflows that are not out of the box, allowing us to create customized workflows and agents.

I have not seen many products that integrate coding agents within the testing space, which makes UiPath Platform the only viable choice for us.

My advice for others considering UiPath Platform is that it is robust and scalable, but it is crucial to ensure strong planning and orchestration; better context setting will result in better outcomes. I would rate this platform nine out of ten.

My main use cases for UiPath Platform involve a lot of process automation, and over the past two to three years, I have been doing a lot of test automation using Test Cloud. My use cases include process automation, test automation, and also some processes related to Document Understanding.

I do use UiPath Platform's Agentic Automation capabilities, more on the testing side. The Agentic capability I use is Autopilot for Testers.

My use cases with UiPath Platform's Agentic Automation mainly involve the public sector in North America, where I work with a lot of ministries and cities. I have been utilizing Autopilot to assess user stories, generate test cases, and integrate with ALM tools to have an end-to-end testing life cycle.

The features of UiPath Platform that I appreciate the most include the Studio, which came the earliest, as well as Orchestrator and Robot, which is how it started with the RPA thing.

The features of UiPath Platform definitely helped my organization save a lot of time in terms of automating mundane and repetitive tasks. Some very common examples include email automation, analyzing files, extracting information from files, and processing invoices. Since the volume of these tasks was so huge and the time it took to complete them was significant, I achieved the most benefit in terms of cost and time. Additionally, since it was automated, it also helped reduce error margins considerably.

Regarding how UiPath Platform can be improved, I can definitely speak on behalf of Test Cloud since I have been using that a lot. The integration capabilities must be improved, or there should be more demos and videos available to help implement it because currently, it is very tough. Also, since the integration happens via a third-party vendor called Planview, it becomes more difficult to scale or make it work in a production cycle. The cost factor is the most important issue I keep hearing from many people—the amount of money needed to run the entire ecosystem in terms of licensing is substantial.

I have been using UiPath Platform for eight years.

Prior to adopting UiPath Platform, I used another solution to address similar needs, and I still use other tools as well for addressing those needs.

The factors that led me to consider a change were mostly cost-related.

My experience with deploying UiPath Platform is pretty easy. If you choose the cloud option, it is a straightforward setup.

What worked well for me in deploying is that the cloud installation is very easy, taking just half an hour. On-prem installations are preferred by some clients, but I find them not challenging—it is relatively easy, and there is plenty of good content available about deployment.

By leveraging Agentic Automation, I have achieved significant outcomes, including saving a lot of time. The regression time and cycle were reduced, and in terms of benefit, I could scale and go to market faster because I was able to catch defects earlier in the regression or sprint cycle. The testing was also reduced considerably, as about 50% of the testing that used to happen manually by testers was reduced.

Before selecting UiPath Platform, I considered other solutions such as Power Automate if the client is a Microsoft shop and prefers not to invest in a different license or product. For testing, many people prefer Playwright and Tricentis, which are also our alternatives.

I do use Agentic AI.

I assess Agentic AI's ability to extract data points as needing a human-in-the-loop approval to confidently say whether the data points extracted are correct. In my experience, something that is not super critical or crucial, such as health or financial data, is the most risky area. Therefore, one cannot rely completely on AI; a human-in-the-loop or peer review is necessary.

I have achieved close to 60% efficiency in terms of the time saved extracting data points with Agentic AI. In terms of hours, hundreds and thousands of hours were saved.

My overall experience using UiPath Platform's Agentic Automation capabilities is a mix. It was not the best when compared to other tools in the market. To name a few difficulties I have faced while using the tool or trying to implement it for customers: the cost feature and the integration capability are not as smooth as they should be. Plus, there are definitely some features that are lacking but are crucial for the entire life cycle to work. I am looking forward to those features being released.

My teams and I have used the vendor's UiPath Academy courses.

The biggest benefits I have seen from using the Academy are tremendous. They have organized everything well, and the hands-on approach gives you a very good flavor. When I started, it was because of the Academy that I could really learn about the tool and start working on it.

My thoughts on UiPath Platform's user community are that they are amazing. I have been part of the community for the last seven years, have hosted many events, and attended a lot of events. It is incredibly useful; I learn a lot, share experiences, and discuss projects. People are also very helpful in terms of addressing problems or assisting with use cases. The community is very well-connected and helpful.

In my evaluation process, what stood out positively about UiPath Platform is that it is a low-code solution, making it very easy for teams to learn, scale, and grow. In an organization with a huge team, whether they are manual testers or junior analysts, in this AI era, instead of eliminating jobs, it is very easy to scale those people or cross-train them to learn UiPath Platform. The Academy courses and the community provide an easy platform to get started with it, which is a big advantage. You do not need coding knowledge to automate or begin working with the tool. The drag-and-drop feature and how effortlessly it integrates with other tools are great. On the downside, the cost is one factor, and while there are some awesome features, there are minor shortcomings that detract from their value. An example I have encountered is that when integrating test cases, I would also want the steps to be integrated, which is a basic requirement but currently not supported, making it a significant blocker for adaptation.

My advice to other organizations considering UiPath Platform is that it is a good tool to use for process automation; it is an amazing tool, especially in terms of Document Understanding as well. My overall rating for UiPath Platform is 7 out of 10.

My main use cases for UiPath Platform usually involve a lot of repetitive process automations. I currently work in banking operations, and previously I was in the tax function automating the entry of tax information into documents.

The department processes I have automated with UiPath Agentic Automation are mostly within banking operations. I see a lot of automation within what we call the fraud, claims, and dispute space. When it comes to credit card or debit card claims from customers disputing transactions, lengthy investigations are involved with a lot of judgmental decision-making. The capabilities for Agentic AI come into play there, and that is where we try to focus. We were not able to do that before, but now we can with UiPath Agentic Automation capabilities.

UiPath Platform features benefit our organization as they lead to better outcomes. We used to run a robotic process automation product within my company that was focused on RPA cases with repetitive, deterministic solutions. Now with UiPath Agentic platform and capabilities, we are able to open up the box to a lot more different use cases.

I appreciate the features of UiPath Platform. I have not been developing as much within the platform itself; I now have developers who develop for me. We have been using UiPath Agentic platform a lot recently, and that has been challenging but good. It has been the coolest one so far.

Additional features that should be included in the next release may involve having a dashboard feature to get some insights. I am not sure if there is one, and in fact now that I am saying it, I feel there might be, but I just have not been introduced to it. If there is not one, then I would say that would be very helpful. Insights are always helpful, especially when you have to take that to senior leadership; something easier to explain to them would be those types of dashboards.

UiPath Platform can be improved in other ways as well.

I have been using UiPath Platform for about seven years.

My team currently uses UiPath Agentic Automation capabilities. I do not specifically use it; I am more so sourcing the use cases. My team is using UiPath Agentic Automation capabilities, and we work directly with the vendor team at UiPath to get some of that integrated.

Prior to adopting UiPath Platform, I was using Blue Prism at my company before I joined. When I switched over, we switched to UiPath as the primary vendor. Where I came from before, UiPath was the primary vendor, so I did not really see the differences. I just started learning UiPath from the start.

I would describe my experience with deploying UiPath Platform as very relatively easy. It is one of the easier ones to deploy.

What was easy about deploying UiPath Platform is that back when I did, the ability to package up the software and send it out so somebody could download it and have it packaged somewhere was very easy.

The outcomes I have achieved by leveraging UiPath Agentic Automation include one use case that saved about a million dollars a year. I have not fully implemented it; it is in the process, but I have gotten really good feedback. It has been in production for over a year now, and we are actually expanding that use case by putting it on UiPath Agentic platform and getting some more of those businesses.

The time saved extracting data points with UiPath Agentic Automation is a little hard to determine in terms of how long it would have taken without it, but I would say it is significant. I would say probably hundreds of hours of personal time, not even applying it to a direct use case, but as an ad hoc side project where I was told to get this data out of something would probably take hundreds of hours.

The factors that led my company to consider UiPath Platform were that it was more about usability from a user's perspective. I think it integrated better with the applications we had internally, as we had issues with prior vendors like Blue Prism and Automation Anywhere. With the type and variety of applications we had, UiPath was a lot easier to integrate with, and with the new features coming out, it made it an easier decision.

I was not part of the decision-making process to choose UiPath Platform, so I may not be the best to answer that, but if I had to guess, I would say it was having seen Blue Prism and other software's usability, the usability from the community, and the overall product.

I would rate UiPath Platform's user community as a ten out of ten. It is one of the most helpful communities.

The advice I would give to other organizations considering UiPath Platform is that there are a lot more capabilities and features within it than where it started five years ago. It is capable of doing a lot more. I was a little bit of a skeptic to be completely honest. I thought there was a very limited use case for it. But after I stepped out of my previous role into the industry, I see a lot more that I think UiPath Platform is capable of doing.

I have used the vendor's UiPath Academy courses personally. I cannot tell you if they use it at my current position, but at my last position, we used the academy.

The benefits I have seen from using UiPath Academy are that it is great because it is self-paced and very direct to the point. It is very easy to just pick up. I have the software, and I am able to follow along the whole time. There are parts of the academy that I skipped because I was naturally learning while building something, and when I got stuck, I would go back to that specific part. The way the academy is indexed is really helpful. On top of that, the community, including the comments and everything when people are posting about their individual problems and use cases, having the community there was helpful, as being able to search and pull up a community forum on that same topic was super beneficial.

My overall experience using UiPath Agentic Automation capabilities was pretty easy because I just had to point and tell people to do it. Once we got UiPath Orchestrator, where I did not need a desktop to run the code, that worked great. I had a core team of developers that developed the automation, shipped them out to people with UiPath Orchestrator, and then they were able to run them. The debugging aspect was a little tough at times. When we were shipping it out on company laptops with different APIs, there were a lot of issues with the selectors, and it was sometimes challenging due to the nature of different laptops and setups.

My overall review rating for UiPath Platform is nine out of ten.

My main use case for UiPath Platform is IXP, specifically implementation with IXP. A specific example of how I use the platform with IXP within my organization is the extraction of unstructured documents and the understanding of them.

The best features that UiPath Platform offers, in my opinion, are availability and ease of implementation. In terms of ease of implementation, it is very easy for developers to understand and implement everything new that comes out.

UiPath Platform has positively impacted my organization by providing time savings and speeding up service for all customers. The time savings and faster customer service are reflected in my organization's day-to-day operations as previously, customer service took a very long time, and now it is done in a matter of minutes.

I believe UiPath Platform could be improved in the area of governance, as companies have on-premise systems, which makes it sometimes complicated to make integrations with our internal sites or platforms. Sometimes the response time is also slow when it comes to improvements needed regarding governance or integrations with internal systems.

I have been using UiPath Platform for 5 years.

I consider UiPath Platform to be stable.

I would rate the scalability of UiPath Platform as very high.

Customer service or technical support from UiPath Platform has been very fast and very good. I would rate technical support a 9 on a scale of 1 to 10.

We did not previously use any other solution; we did not have another.

UiPath Platform is deployed in my organization entirely in the cloud.

I have seen a return on investment, specifically in savings in staff; people have been redistributed to other areas or to areas where they are more needed.

My experience with pricing, implementation costs, and licensing is that it is a bit expensive.

I did not evaluate other options before choosing UiPath Platform; I only considered UiPath Platform.

My advice to others who are considering using UiPath Platform is to consider the investment cost, since it is high, but the return is also very good.

UiPath Platform has helped reduce human errors and freed up time for employees, which has positively impacted our business by saving a lot of time in operations and preventing human errors. I can share that thousands of hours have been saved, and in terms of human error, previously, if there were 5 errors, rework had to be done, which implied more time and doing things manually again.

UiPath Academy courses keep us up to date, and as new things come out, we can implement them, which is very useful. The UiPath user community provides very high value since it keeps us connected and all in the same forum about the tool.

We use Agentic Automation in our organization, and the challenges we are looking to address include understanding all the data and escalating to humans in a more assertive and faster way.

For these challenges, we are using Agentic Automation to handle emails, understand emails, and make decisions or selections of documents. By leveraging Agentic Automation, we have achieved results such as removing some people from those repetitive tasks, since understanding was needed, and with the agent, everything is now understood and the work is distributed.

I use the automation agent in very basic agents to save time or review best practices for creating or troubleshooting automations with UiPath Platform.

I think UiPath Platform's approach to integrating coding agents is more focused on UiPath Platform development, and if you look for another one, it gives you less accurate solutions compared to what I have evaluated or used. The adoption of UiPath Platform for coding agents has had the measurable impact of generating more automations in the company and automating more processes.

My use case primarily revolves around automating processes in the finance, insurance, automobile, aeronautical, multimedia, and retail sectors. I automated processes in applications like SAP and Oracle, focusing on ERP type applications, API automation, Excel, and web-based automation. These are the areas where I have implemented automation.

The best features of UiPath Platform, in my experience, relate to how accessible the learning resources are compared to other RPA tools. You can find a high volume of data from UiPath Academy or YouTube, making it easy for anyone to learn UiPath Platform. There is no time bound for using UiPath Platform; you can install the Community edition, automate your processes, and easily complete modular certifications. Other RPA tools, such as Automation Anywhere or Blue Prism, have time limits for free use, while UiPath Platform allows unlimited access once you install the Community edition. Most of the features in UiPath Platform, including Agentic AI, Process Mining, data engineering, and document understanding, can be accessed without limits.

Additionally, premium features are available in the Enterprise edition, and transitioning from Community to Enterprise requires merely raising a request. Overall, I find UiPath Platform comfortable and easy to use, and they continuously upgrade their tools and functionalities.

Regarding agentic automation, one of the challenges I sought to overcome by leveraging people, robots, and AI agents in automating processes was the difficulty of integrating multiple applications through UiPath Platform Agentic AI. Recently, UiPath Platform introduced UiPath Maestro, which has significantly resolved many of these problems. I have developed several Agentic AI processes using UiPath Maestro, and everything has worked well. Furthermore, with my prior experience in prompt engineering, UiPath Platform Agentic AI training has instructed me on writing prompts effectively, so I do not face any issues during the development of Agentic processes.

I can say that UiPath Platform has reduced human error by almost 90 percent when compared to doing tasks manually.

To improve, I notice a concern regarding support. For instance, if a vendor encounters an issue with UiPath Platform and is unable to resolve it via UiPath Platform developers or architects, they may raise a support ticket, but there can be delays in response. Additionally, for users who are not vendors but have paid for a UiPath Platform license, reaching the support team can be difficult if they do not respond promptly.

Regarding the pricing of UiPath Platform, I find it expensive compared to other RPA tools.

I have been using UiPath Platform for over the last seven plus years.

In terms of stability, I would rate it nine out of ten.

For scalability, I would rate it ten out of ten.

I would rate vendor support as seven out of ten.

The community surrounding UiPath Platform resembles a free edition tool, with its own community forums. Developers and architects using UiPath Platform can post questions about challenges they face, facilitating a community communication environment where their queries are answered, and discussions take place, similar to social media interactions.

Positive

The deployment process of UiPath Platform is very easy. We utilize the CI/CD pipeline, which allows for seamless integration of bot deployment. There is no need to perform additional steps; pushing the code automatically deploys it into the Orchestrator. In earlier deployments, we had to manually publish our code and update many assets in the Orchestrator, but with the CI/CD pipeline, deployment becomes significantly easier.

The amount of time that UiPath Platform automation has freed up from doing manual work depends on the complexity of the process. For instance, in one recently developed reporting process that interacts with Excel and SAP, processing a report file with nearly 300 items would take an hour manually. However, with the automation bot, we complete the entire reporting in about two minutes. That is a significant time saving compared to the one hour it takes manually for processing each item.

When comparing UiPath Platform with other tools, I observe that UiPath Platform is a giant in the automation industry and is continuously developing its tools. Other tools such as Blue Prism and Automation Anywhere seem outdated, receiving few updates. One competitive tool, Microsoft Power Automate, poses some challenges for UiPath Platform, but overall, I find UiPath Platform to be leading in advancement.

Monitoring the tone or sentiment in messages affects operations by facilitating automation. However, I initially struggled to understand the specific implication regarding sentiment. UiPath Platform provides tools, including Excel-based tools within the Automation Hub, where users can submit processes intended for automation and gather relevant information for business analysis. This hub can analyze how many activities are being automated and the benefits derived from such automation.

The biggest benefit I have seen from UiPath Academy courses is the ease of learning and the abundance of exercises provided. If a learner faces challenges in completing an exercise, solutions are also provided. The training progresses from basic to advanced levels, and the training modules feature excellent videos and explanations. If anyone wants to learn UiPath Platform, they can do so effectively through UiPath Academy portal and master the platform.

Automating actions or responses according to messages aligns with the purpose of automation, which is removing human dependency. Automating communication and sentiment analysis can significantly enhance operational efficiencies and improve automation processes overall.

Our clients are primarily medium-sized businesses.

UiPath Platform does require some maintenance, as UiPath Platform continuously upgrades its tools and packages. If there are major issues, updates are necessary; otherwise, regular updates for packages and processes may not be required.

UiPath Platform is purchased through a partner connection, and certain conditions must be met, including the number of licenses purchased. If you meet the required volume, you can partner directly with UiPath Platform; if not, you must complete a solution SSN certification to partner with them.

I have provided this review with an overall rating of eight out of ten.

My primary use cases for UiPath Platform in my company are around business processes, customer service, and while we don't completely operate on the customer-facing side, we definitely help a lot with automations around fraud, payments, and reconciliations because being a banking system, we have many use cases around these areas, especially with numbers and reconciliations.

The features of UiPath Platform that I prefer the most include the long-running persistence activities, which allow you to release the license and suspend the job during long processes without wasting the license, and the Insights dashboard, which is an amazing automated reporting model based on queue items that generates and delivers reports periodically. Everything in UiPath Platform is amazing, especially its integration capabilities with services such as Salesforce and Microsoft Office 365, making our email interactions easier.

Additionally, I appreciate the terminal feature because in banking, many applications still use mainframe applications, and automating those processes is much easier with UiPath Platform's inbuilt emulator.

The benefits I realize from using UiPath Platform include that orchestration is much easier and more accessible, and the system is pretty flexible, making the setup less complicated. The cloud setup alleviates worries about infrastructure, especially beneficial for smaller institutions such as FIASoft, which cannot bear the costs of a data center or maintain a team.

In my opinion, one area where UiPath Platform can be improved is the Orchestrator's latency, which occurs sometimes while we're in the cloud.

We experience a lot of latency issues, especially with almost 100 automations generating substantial data, causing significant latency that we should aim to improve.

To make it a ten, I believe improvements in the Orchestrator and finding a better way to optimize agent costs, perhaps using a RAG model or a wrapper, would benefit both UiPath Platform and consumers.

I have been using UiPath Platform since 2019.

The other RPA tools I have used include Power Apps, OpenBots, which is mainly for extraction, and Blue Prism, where I started my RPA career. Blue Prism had very limited actions and integrations with other platforms, which led me to require UiPath Platform, and since 2019, I haven't looked back.

I use Agentic AI, but we've recently gotten approved for it and are currently making certain proofs of concept. We anticipate many questions around governance and security regarding the use of Agentic AI, which is one of the main reasons I'm here to understand the metrics and parameters around risk and governance.

I assess Agentic AI's ability to extract data points as very efficient compared to Document Understanding, though it incurs a lot of tokens, which poses challenges in a financial institution dealing with numerous documents. For example, handling a loan application with several documents requires extensive data extraction with Document OCR before processing it through Agentic AI, which can be costly in terms of tokens. Overall, performance-wise, it remains really efficient.

I have realized time savings when extracting data with Agentic AI, as our recent proof of concept demonstrated that it eliminates the multiple stages involved in Document Understanding, allowing us to send information and receive responses within a couple of seconds, making it really fast.

Currently, I do not use UiPath Platform's agentic automation capabilities such as Autopilot, as we're not permitted to use AI at all. However, I have exposure to Autopilot and see great potential in using coding agents and our approved in-house GitHub Copilot to expedite the development process.

My overall impression of using UiPath Platform's agentic automation is that it represents the next level of development and can significantly impact the current automation industry. My overall review rating for UiPath Platform is nine out of ten.

I am an RPA developer and tech lead within the RPA field. I have used UiPath Platform according to RPA development, especially for many customers, and I have worked within companies that also recommended UiPath Platform as a solution to their needs and business processes. There were many different use cases. The most popular one is traditional RPA automation of repetitive tasks, such as downloading reports and automating business processes where we created robots performing certain tasks in the customer's core systems.

I have also participated in a couple of use cases using AI Center from UiPath Platform and Document Understanding and data, but mainly, the most popular one is just the typical RPA traditional approach.

I did not have a chance to try agentic automation on a real use case; I just started it by myself to get familiar with the technology, not diving deep into that, but I appreciate the idea of Maestro and how it looks. I really appreciate the approach of showing just a simple BPMN or diagram where you are solving your puzzle and collecting all the components in one place. It reminds me of my first RPA tool, Blue Prism, which I also really appreciated. I never faced any issues because I did not use it for a real use case, but it looks promising, especially how easily you can automate and create agents and context-based agents with RAG. I appreciate it and I am hoping that there will be opportunities in the nearest future where I can use something from Maestro or agentic automation or all together, which would be interesting.

The best feature of UiPath Platform that I appreciate the most is UiPath Studio. It is a great tool that I appreciate because I am a developer and I also have a background as a .NET developer, and I really appreciate how Studio is built on the WWF framework, Windows Workflow Foundation. It also includes the core .NET libraries, which are really good, and it appears as a native integration environment, such as Visual Studio or other products.

The Orchestrator is also really good because it is a great tool with the open API, which I leverage really often. Those are the most beloved ones from UiPath Platform.

By using UiPath Platform, I always try to reduce human errors by the maximum amount possible. It really depends on the projects because we have a rapidly changing environment when needing to do something quick as a POC or MVP product to show the customer something that works. In my experience where I developed solutions using UiPath Platform, I always aim for an eighty percent reduction in human errors.

I see Blue Prism as a tool that is more compatible with customers and structures that keep a high focus on security. It is a popular choice for banks and financial structures because it is simple and has enhanced security features which are really appreciated by banks, financial structures, and also the government. Power Automate is also a great tool, particularly with its connections to the Power Platform, such as Power Apps, providing a seamless integration experience. I would say that Power Automate is more suitable when you have the full Microsoft stack, when you need to automate something inside regularly using SharePoint, Excel online, and Outlook.

UiPath Platform combines all these elements, as it caters to both citizen developers and experienced developers. If you know some programming language, you can do really agile things with UiPath Platform. Furthermore, UiPath Platform offers enhanced security features specifically for healthcare and banking. UiPath Platform is the right choice when you start your automation journey because it can do everything. You can create something focused on security or integrate with the Microsoft stack, though not as seamlessly as Power Automate. From the developer experience perspective, UiPath Platform is the winner, as it feels developed even with low-code, but still provides a feeling of native development, such as back-end development where you can freely utilize your favorite programming language, .NET and C#.

Backward compatibility has room for improvement because it often happens that when someone starts developing on one version of UiPath Platform, for example, version 2023.4, and newer versions come out, they might not have a proper SDLC which covers keeping up-to-date on UiPath Platform. When deciding to update to the newest version, it is often the case that it breaks previously developed automations and code. Even ninety percent of your code might not work due to new activities, packages, or something else. The first improvement should be on backward compatibility, which means I want to easily update when I need to.

I have also faced an issue with Q items and API. It does not allow full manipulation of Q items as you can do natively. For instance, there are several stages of transaction status, and with the API, you can grab and read details about items but cannot set the status in progress, which is essential for UiPath Platform to advance to the next transaction stages. This is covered by native activities of UiPath Platform, but when I want to leverage it from the API, I cannot do so.

The second point is the lack of proper documentation for coded automation workflows. I noticed that not many people use the coded workflows feature, which is great for creating C# classes for helpers and other custom needs. However, the lack of documentation and answers in the UiPath Platform forum can be frustrating. I would suggest more rich documentation and an open-source behavior approach for this feature to provide information for developers.

I have focused on UiPath Platform for probably three and a half years, maybe four.

Stability depends on the operator and infrastructure robustness. I would say it is generally good, but sometimes the bugs or behavior of the studio itself are frustrating. Therefore, I would rate it a seven due to these bugs and backward compatibility issues, as they tend to stop maintaining previous packages and versions, which can become buggy.

I would rate the technical support a strong nine. It is really good.

Positive

I have never used UiPath Platform for my personal projects, but for my clients, I would say it typically saves three to seven FDEs per week, which is really great.

Regarding pricing, I do not have direct access to it because it is always up to customers as the sales team from the customer side handles the purchases. However, from what I have heard and seen, it is probably more expensive than other vendors, but there are no doubts that it is worth it.

When comparing UiPath Platform with other RPA tools such as Blue Prism, I would say UiPath Platform is always the right option because Blue Prism and Power Automate and Power Platform are really for specific use cases. I also have experience with Power Automate and Power Platform.

I have really good feedback about UiPath Platform Academy courses because they provide plenty of information, divided into sections and include gamification with the robot icon watching. However, I do have one main concern regarding the tasks that you need to perform to gain your knowledge perfectly. They are pretty easy for me, especially. I would add some difficulty to that. Overall, the structure and the information located there are good and they cover all of my needs to check, review, or learn something.

I think the UiPath Platform user community lacks information about some complex use cases, which is a problem for the forum, as it seems that everyone develops something simple and only asks straightforward questions, getting their answers on the forum. However, when it becomes serious, you really struggle on the forum to find information. I do use the forum to get answers from the LLM models, but I would say it needs improvement, such as publishing more serious cases to provide answers to more specific questions.

My advice for someone looking into purchasing an RPA tool such as UiPath Platform is to always search for really qualified engineers, not just citizen developers. When building something complex and wanting to get your ROI, hiring qualified developers is essential. It is a must. Based on this, I would recommend UiPath Platform.

I would say that if you do not consider maintenance at the start, it will be complex and difficult. However, if you think about it from scratch, it can be easy. I perform maintenance with the major releases of the platform about once every three months. My overall rating for UiPath Platform is an eight.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

My main use case for UiPath Platform involves providing this platform to our internal customers by granting access, planning access control, enabling new products, and ensuring that robots are running in the correct infrastructure, particularly the robot runtime configuration part, which I deal with in day-to-day activities.

There are multiple specific examples of how I have helped internal customers using UiPath Platform. I suggest customers use our environment for all automation activities and agentic-related functions using UiPath, where I assist them in automating tasks that require human intervention or large, time-sensitive jobs involving multiple steps by providing suggestions and preparing the environment accordingly.

The activities involved in my platform support engineer role are understood to be day-to-day responsibilities that others must be aware of.

UiPath Platform offers several features that stand out to me the most, starting with Orchestrator, followed by the recently introduced Coded Apps, along with Maestro, Maestro Case Flow, Maestro Flow, Test Manager, Test Cloud, Document Understanding, and AIXP, all of which are interesting and utilized in our day-to-day activities.

Coded Apps makes the biggest impact for our team because it is very easy to use, allowing us to develop things quickly and effectively.

Apart from Coded Apps, I find the Autopilot feature also valuable for customers without a cloud subscription, as it is a powerful tool despite some limitations.

UiPath Platform has positively impacted our organization by reducing human tasks by approximately thirty to thirty-five percent, and we are trying to increase this percentage by adopting new AI features. This percentage relates only to the older Orchestrator and unattended robot setup, while we expect more results from the new features we have yet to calculate.

The reduction in human tasks has helped us save time and money, allowing us to utilize the remaining resources for other tasks.

UiPath Platform can be improved in several ways. At Allianz, we have raised multiple TAF requirements, asking for integrations such as AAD for Document Understanding and better utilization of platform unit resources, which currently lack visibility.

Regarding needed improvements, I wish UiPath would prioritize finishing the TAF requests we have raised and ensuring compatibility across all products, especially since the recently introduced Coded Apps currently do not work on the private link.

Regarding UiPath Platform's AI capabilities, I believe its governance and security need improvement. While I see recent enhancements such as the ability to disable individual models and track them, I still find room for improvement in governance, which I would rate an eight out of ten.

One improvement needed for UiPath Platform is the capability to run from customer environments. If UiPath could develop an environment that can be deployed in customer subscriptions, it would alleviate security concerns regarding data transfer.

I have been using UiPath Platform for almost four years, and as a platform support engineer, I use this product in a support capacity rather than as a developer.

UiPath Platform is stable, but we do experience some interruptions. Availability is around ninety-eight or ninety-nine percent, which is not quite ninety-nine point nine nine nine.

For scalability, I would say it fits most of our needs but still requires monitoring as we grow.

I have very good customer support since we have Platinum support.

I would rate customer support a nine out of ten.

Previously, we used Blue Prism, which lacked the freedom and features that we found in UiPath, prompting our switch.

I have seen a return on investment through saved time and money.

My experience with pricing, setup cost, and licensing has led me to believe that UiPath should reduce their tool's pricing and consider providing support levels based on customer purchase volume, particularly for larger implementations.

Before choosing UiPath Platform, we evaluated other options, but ultimately found UiPath to be superior to Blue Prism and Microsoft, especially since Microsoft was not very capable at that time.

My advice for others looking into using UiPath Platform is to first analyze the private endpoint capabilities, especially if security is a primary concern, and to consider all aspects, including the limitations and potential security glitches within UiPath products.

We are using Agentic Automation, but it is not security-capable, as agents need to be within UiPath, and the existing solution only provides VPN access, which is not suitable for production setups.

I am sharing the platform with our internal customers who are developing use cases using Agentic Automation; however, I do not have a detailed view of that area.

UiPath Academy primarily serves developers and lacks relevance for platform engineers, offering only limited courses. I believe more platform-specific courses should be introduced to benefit colleagues.

The value I gain from being part of UiPath's user community comes from the community events introducing multiple products. The last event I attended was great, featuring demos of various products.

I would rate this review an eight out of ten overall.

My main use case for UiPath Platform involves processing invoices and claim documents as well as tracking outbound and inbound calls.

The specific example of how I use UiPath Platform for invoice processing starts with the nurses or the hospital department getting the claim PDFs from the providers, extracting the patient information, and checking whether the claim is approved or not. They then go back to the Epic application where the patient records reside and make an update or note on the profile, stating the reason for rejection or the approval. Finally, they upload the claim document into the patient profile.

Another workflow I use involves making outbound or inbound calls, where the team makes calls to patients to remind them of their appointments or medication delivery dates, along with any updates related to patient records. This process includes automated calls that attempt to reach a patient three times; if a patient doesn't answer, the system marks it and calls back again in the following days. After three attempts, the case is marked as not responding and further calls cease. This entire process is automated and the updates are recorded in an Excel file.

The best features UiPath Platform offers include coding agents, which I currently find very interesting, and the map of work along with the latest technologies that they include, keeping it neutral while providing access and integrations to all the necessary skills and technologies as well as LLMs. UiPath Platform has positively impacted my organization by enabling nurses to focus less on clerical work and more on attending to patients, which I consider a success for the company. Additionally, most processes now take less time to complete, resulting in significant time savings.

Regarding how UiPath Platform can be improved, I note that previously, they offered the community version with the latest technologies available for trial, but now, with the introduction of new terms like IXP and IDP, it feels like that option is losing its significance. I would like to see UiPath Platform reintroducing free trial versions for the latest technologies upon their release.

For the documentation, I still see that UiPath Platform is not performing well with handwritten documents, and I would be very glad to see improvements in that area.

I would like to see more flexibility in Insights when creating reports.

I have been using UiPath Platform for close to six years.

UiPath Platform is stable.

I find the scalability of UiPath Platform to be very good.

I would describe the customer support as pretty fast, allowing us to schedule when they want to reach out, and they respond quickly. I rate customer support a 10.

I did not use any different solution before; it was a manual process that has now been automated.

I haven't seen a return on investment yet, but I would say one of the processes I developed is providing us with a 50% ROI so far, although we have only been in production for six months.

The solutions have reduced human error and freed up employee time, which has allowed nurses to attend to more patients and pivot their focus more towards patient care.

I haven't started using agentic automation.

I haven't been involved in the evaluation process for other options, so I don't know the specifics there.

I have integrated SharePoint and Workday applications, along with other third-party applications like CareTend.

UiPath Platform is deployed in my organization on a private cloud. I use UiPath Platform as my private cloud provider.

I have used UiPath Academy courses to gain knowledge on the latest products, and I find it provides somewhat hands-on experience along with in-depth knowledge about their development, including examples.

In terms of the value gained from being part of UiPath Platform's user community, I find it to be a vast community compared to other software communities, as many users are trying things out daily and are very responsive. If I encounter a problem, there is usually already a solution available from someone in the community.

For those looking into using UiPath Platform, I advise them to consider it for complex processes or high volume tasks that heavily involve documents like invoices and claim documents, as it's very user-friendly and easy to implement those solutions. UiPath Platform also offers out-of-the-box solutions for document handling.