UiPath Platform Reviews

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

My main use cases for UiPath Platform involve working within departments within our organization, discovering pain points, trying to automate those, and free their time up. That's what we were focused on for a while. Now we're trying to scale up, and hence why I'm here, to see what all the Agentic stuff is about.

From a developer standpoint, the features of UiPath Platform that I appreciate the most include the ease of building. They've made it a pretty simple tool. The features of UiPath Platform benefit our organization since we can go to production quickly. When we talk to a department, we identify a good use case for it, and it's rolling within a week or two.

I and my teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are purely knowledge. We hit the ground running fast when we got into UiPath, so it's been a good resource.

In terms of the value that I gain by being part of UiPath Platform's user community, it's shared experiences. Being here, talking to other people in other financial services, has been helpful. If there's one thing my team talks about a lot regarding UiPath Platform, it is staying on top of updates.

In a perfect world regarding UiPath Platform, in Orchestrator, I could select a process and hit the "update all" button. There are some things coming down the line regarding licensing for UiPath Platform where our current license structure is being sunsetted. There's just a lot of confusion over that. 

A little more clarification around licensing and how we can best take advantage of it for our organization's purposes would be helpful.

I have been using UiPath Platform for two and a half years.

I assess the stability and reliability of UiPath Platform as very stable. I have not experienced any downtime, crashes, or performance issues with UiPath Platform, not at the fault of UiPath.

UiPath Platform scales very well with the growing needs of my organization. I have expanded usage of UiPath Platform. 

The process of expanding was fairly smooth. There are some hurdles that we had to overcome just with different business units and getting adoption going.

I evaluate customer service and technical support for UiPath Platform as pretty good since we have their premier support package. 

On a scale from one to ten, I would rate customer service and technical support for UiPath Platform a ten. I have no complaints. They're just very expedient. They respond quickly. They're there when we need them.

Positive

When evaluating UiPath Platform, the aspects that stood out to me were that we were on Foxtrot prior, and it was changing hands, and we didn't want to be a part of that. We'd have to redo everything anyway. UiPath was also a leader in the market, so we wanted to be a part of that. 

Before adopting UiPath Platform, I was using Foxtrot to address similar needs. The factors that led me to consider a change for UiPath Platform included that they were changing their platform and pricing. So we figured if we were going to have to do all this change anyway, we might as well assess what's out there.

The act of deployment was pretty seamless from my perspective. We have an engineering team that takes care of deploying, so I just turn it on.

I have definitely seen a return on investment with UiPath Platform. We have about 150 processes in production with UiPath Platform. The one department that has the majority of those processes has not had to hire anybody else for those two years. Their people are happy, and we've saved them money and the need for more people.

I personally didn't have to experience pricing and licensing for UiPath Platform, as that was someone in a bigger chair than me.

I did not consider other solutions before selecting UiPath Platform.

We do not use Agentic AI yet. 

My advice to other organizations considering UiPath Platform is that it works. Use it. Simple. 

I rate UiPath Platform a ten out of ten.

My main use cases for UiPath Platform are a number of unattended bot processes that do a lot of replacing manual data entry for the underwriting and claims process. 

Besides that, we have a few use cases for generating employee certification letters, along with downloading a number of partner year-end statements, income statements, and things like that. 

As agentic automation is now coming to the forefront, we're definitely looking to move to that case, going from just using AI and also the agentic piece of it as well. We do have a few use cases in mind, however, we are trying to find the right fit, and part of this conference is helping us figure out. 

We are getting ready to use Autopilot as part of Test Manager, Test Suite, since we just moved to the cloud for our Orchestrator, and now we'll be able to utilize Test Manager in the cloud as well, which includes the Autopilot piece we are going to be using. The department processes we will automate with this capability include software testing.

The feature of UiPath Platform that I prefer the most is Studio, as being a developer at heart allows me to see an idea come to fruition and see it working on a daily basis. Some benefits I've realized from using UiPath Platform include the elimination of data entry errors, giving folks time back to remove those mundane tasks, and allowing them to have high value in things they were hired for or find other ways to contribute to a better steward of the dollar within the company.

We have used UiPath Academy courses; they are lengthy to complete, but we have had some people go through the Academy courses to get certified. The biggest value I've gained from using the Academy is that it's just a great resource, not necessarily just taking the classes, but there are also articles and knowledge bases that you can go out to for help getting answers to the things you're looking for.

I am not part of UiPath Community; I am a viewer, not an active contributor. I have definitely realized benefits from the community, as any error I need help on, I put it in there, and somebody else has had it. The beauty of the community is that we're helping build each other up in terms of our skill sets and also running into roadblocks, finding others who can help, even if I don't know that person; the answers are out there.

In my opinion, UiPath Platform could be improved by being more consistent in the presentation of what's coming down the pipeline and when it can be delivered, as well as not changing the names of the products so often. It's confusing when they say, 'Oh, that used to be called this, and now it's that since we've combined it with this.' Ideally, we get more clarity, so that when I talk to a business user, they know what I'm talking about.

I have been using UiPath Platform for the last five years.

My assessment of UiPath Platform's stability and reliability, including its robots, is that typically it's not a UiPath Platform issue; it's more about the business process where the bot may not know what to do if it's not given clear instructions, which could be related to needing new healing agents. 

Overall, from a stability standpoint, UiPath Platform has not given us any issues.

UiPath Platform scales very well with the growing needs of our organization; adoption is our biggest challenge, however, once we do achieve that, it scales well with different systems. The concept of orchestration is a key success factor for us.

I would give UiPath Platform's support a rating of ten out of ten across the board, as they helped with troubleshooting any issues whenever I called them, and thanks to the paid support level we wanted, it's more than paid for itself.

Positive

I have not used a similar solution prior to UiPath Platform; we did not have anything before that.

The deployment is pretty straightforward. Support was with us. We didn't need much of it, however, they were willing to be on the calls with us, especially when we were migrating to the cloud. 

They definitely were a partner that went above and beyond what I would have asked from any other partner. 

In terms of ROI, I would say there have been some dollars saved, although I'd have to look for exact amounts. Especially in eliminating data entry errors rather than emphasizing the dollar return, which is actually hard to quantify, some processes did save around 35 hours over a month, and it continues to grow. 

I wouldn't say we have eliminated errors completely by 100%. We have definitely eliminated about 60 to 75% of the manual data entry errors.

My experience with pricing, setup cost, and licensing of UiPath Platform is that I have mainly brokered meetings with leadership versus managing those aspects. My manager helps coordinate that, while I focus on implementing it within the organization.

I have considered other vendors besides UiPath Platform. With our company having a Microsoft enterprise license, Power Automate is a competitor that is a bit more attractive due to being free for users. I think that justifying costs to business users, especially when they see Power Automate as free, is definitely a challenge we face.

It is indeed a challenge when folks come to us with an RPA process; we don't say that UiPath Platform is the only way to go. We assess the use case and note that if it's everything in the Microsoft ecosystem, it makes sense to stay there, so we won't force them to switch to UiPath Platform. However, each renewal comes with the challenge of justifying the decision.

Comparing the two solutions, I find that with UiPath Platform, there's more of a development angle, while Power Automate is very tied to a specific user. With UiPath Platform, you can create a service account, so if someone leaves, I don't have to worry about their email being tied to the process, which is one of our biggest selling points.

My advice to someone considering UiPath Platform is to make sure you get buy-in from leadership, as a lot of people see a hot new tool and pursue it without sustainability. Having top-down leadership support is crucial for longevity, especially when pricing increases or licensing renewals arise. 

I would rate UiPath Platform a nine out of ten, as there are aspects that need improvement, particularly around naming conventions. I don't believe any product can achieve a perfect ten since that implies no room for improvement. I see them moving closer to a nine or ten out of ten.

My use case primarily revolves around automating processes in the finance, insurance, automobile, aeronautical, multimedia, and retail sectors. I automated processes in applications like SAP and Oracle, focusing on ERP type applications, API automation, Excel, and web-based automation. These are the areas where I have implemented automation.

The best features of UiPath Platform, in my experience, relate to how accessible the learning resources are compared to other RPA tools. You can find a high volume of data from UiPath Academy or YouTube, making it easy for anyone to learn UiPath Platform. There is no time bound for using UiPath Platform; you can install the Community edition, automate your processes, and easily complete modular certifications. Other RPA tools, such as Automation Anywhere or Blue Prism, have time limits for free use, while UiPath Platform allows unlimited access once you install the Community edition. Most of the features in UiPath Platform, including Agentic AI, Process Mining, data engineering, and document understanding, can be accessed without limits.

Additionally, premium features are available in the Enterprise edition, and transitioning from Community to Enterprise requires merely raising a request. Overall, I find UiPath Platform comfortable and easy to use, and they continuously upgrade their tools and functionalities.

Regarding agentic automation, one of the challenges I sought to overcome by leveraging people, robots, and AI agents in automating processes was the difficulty of integrating multiple applications through UiPath Platform Agentic AI. Recently, UiPath Platform introduced UiPath Maestro, which has significantly resolved many of these problems. I have developed several Agentic AI processes using UiPath Maestro, and everything has worked well. Furthermore, with my prior experience in prompt engineering, UiPath Platform Agentic AI training has instructed me on writing prompts effectively, so I do not face any issues during the development of Agentic processes.

I can say that UiPath Platform has reduced human error by almost 90 percent when compared to doing tasks manually.

To improve, I notice a concern regarding support. For instance, if a vendor encounters an issue with UiPath Platform and is unable to resolve it via UiPath Platform developers or architects, they may raise a support ticket, but there can be delays in response. Additionally, for users who are not vendors but have paid for a UiPath Platform license, reaching the support team can be difficult if they do not respond promptly.

Regarding the pricing of UiPath Platform, I find it expensive compared to other RPA tools.

I have been using UiPath Platform for over the last seven plus years.

In terms of stability, I would rate it nine out of ten.

For scalability, I would rate it ten out of ten.

I would rate vendor support as seven out of ten.

The community surrounding UiPath Platform resembles a free edition tool, with its own community forums. Developers and architects using UiPath Platform can post questions about challenges they face, facilitating a community communication environment where their queries are answered, and discussions take place, similar to social media interactions.

Positive

The deployment process of UiPath Platform is very easy. We utilize the CI/CD pipeline, which allows for seamless integration of bot deployment. There is no need to perform additional steps; pushing the code automatically deploys it into the Orchestrator. In earlier deployments, we had to manually publish our code and update many assets in the Orchestrator, but with the CI/CD pipeline, deployment becomes significantly easier.

The amount of time that UiPath Platform automation has freed up from doing manual work depends on the complexity of the process. For instance, in one recently developed reporting process that interacts with Excel and SAP, processing a report file with nearly 300 items would take an hour manually. However, with the automation bot, we complete the entire reporting in about two minutes. That is a significant time saving compared to the one hour it takes manually for processing each item.

When comparing UiPath Platform with other tools, I observe that UiPath Platform is a giant in the automation industry and is continuously developing its tools. Other tools such as Blue Prism and Automation Anywhere seem outdated, receiving few updates. One competitive tool, Microsoft Power Automate, poses some challenges for UiPath Platform, but overall, I find UiPath Platform to be leading in advancement.

Monitoring the tone or sentiment in messages affects operations by facilitating automation. However, I initially struggled to understand the specific implication regarding sentiment. UiPath Platform provides tools, including Excel-based tools within the Automation Hub, where users can submit processes intended for automation and gather relevant information for business analysis. This hub can analyze how many activities are being automated and the benefits derived from such automation.

The biggest benefit I have seen from UiPath Academy courses is the ease of learning and the abundance of exercises provided. If a learner faces challenges in completing an exercise, solutions are also provided. The training progresses from basic to advanced levels, and the training modules feature excellent videos and explanations. If anyone wants to learn UiPath Platform, they can do so effectively through UiPath Academy portal and master the platform.

Automating actions or responses according to messages aligns with the purpose of automation, which is removing human dependency. Automating communication and sentiment analysis can significantly enhance operational efficiencies and improve automation processes overall.

Our clients are primarily medium-sized businesses.

UiPath Platform does require some maintenance, as UiPath Platform continuously upgrades its tools and packages. If there are major issues, updates are necessary; otherwise, regular updates for packages and processes may not be required.

UiPath Platform is purchased through a partner connection, and certain conditions must be met, including the number of licenses purchased. If you meet the required volume, you can partner directly with UiPath Platform; if not, you must complete a solution SSN certification to partner with them.

I have provided this review with an overall rating of eight out of ten.

My main use case for UiPath Platform is to build RPA bots.

The features of UiPath Platform that I value the most are the scheduling features and the ability to bring our own LLM. 

Having the ability to bring our own LLM has helped reduce some of our costs. It was cheaper and we felt we had better results with the LLM.

My overall experience with using UiPath Agentic automation capabilities is that it was very easy and rapid to develop, and we achieved a more sophisticated end result than when we tried to use other AI tools to do a similar thing, which were not nearly as sophisticated or accurate.

My advice to another organization considering UiPath Platform is to focus on how they start up the program and what automations they choose to develop first. We went for the big wins with automations that would return a lot of resource hours, however, in hindsight, we should have brought in partners to track down and develop various use cases for automation. Any turning an ROI within six months should have been developed earlier, as we would have been three years down the road now of saving from those bots instead of having a long list of 30 bots that have been sitting there and not developed.

I have been using UiPath Platform for three years.

We have only had one big issue where the Google Suite products caused the bots interacting with the Google Suite connectors to fail, but we could never figure out why. We just ended up having to upgrade each of the bots, and thankfully they ended up working after that.

UiPath Platform has scaled really well with our growing needs. We went from two bots to three licensed cores, and so far, just those three cores have been able to support all of our 35 bots. We are adding about 10 to 15 bots a year.

On a scale of one to ten, I would rate my customer service and technical support experience as a ten. 

Every time I reach out to UiPath, my account rep quickly finds the right resources, gets us on a call in a timely manner, and helps us work through whatever we need. They schedule follow-up meetings to ensure we do not need more help.

Positive

The process with expanding has been pretty painless. We have our own CI/CD process that integrates with Git, GitHub, and our own pipeline, and it works really well, making pushing new bots not a problem at all.

We definitely have seen a return on investment with UiPath Platform. Over the three years, we have implemented 35 bots and are saving about 24,000 resource hours annually, and that does not even include the revenue that it has also probably helped generate.

Lately, we have looked at other solutions, including some of the Gemini products, to see if they had capabilities. We looked into them for performance, cost, support, scalability, and more citizen development capabilities. While Gemini has easier citizen development capabilities, what ends up getting developed is really not robust and often not enterprise-level use cases.

We do not use the testing features, however, we do use Autopilot and the Agent Builder within UiPath Platform. The deployment model for UiPath Platform is in the cloud. It is our own cloud and our own instance in AWS. 

We have not implemented the Agentic automation yet, so we do not really have metrics; the Challenger is the sales template that we implemented or technique. 

I would rate UiPath Platform overall as an eight out of ten. We have primarily Mac users throughout our company, and some features like Task Mining are not usable because it is Windows-based.

I have worked on Adi FlexiCapture, and my reviews are good about it because the automation that I had to end up using is still running fine, the document is in proper format, and it works fine. For Microsoft, I have tried using Form Recognizer for some passport extraction, and at that point in time, the extraction was not good. 

The solution speeds up digital transformation, but the cost is on the higher side.

The biggest benefits I have seen from the UiPath Academy include getting familiarized with whatever products they have, as whenever they release a product, they also release a course in the academy along with it. This helps users get familiarized with the tool and understand the capabilities of that particular solution they are putting forward.

The features I have found most valuable in UiPath are the robots, and now they have started implementing more in the intelligent automation space. This is a good step because the document understanding when it got added with Gentry T AI is working very well. 

However, the Orchestrator setup and the licensing model are aspects I don't like, though their automation cloud is good. 

The solution enables me to implement end-to-end automation, and I always do this, as any automation should be end-to-end. 

The solution has reduced human error. The solution has freed up employee time.

An area where UiPath can be improved is the pricing. The licensing model is confusing.

I have almost seven years of experience working with UiPath now.

UiPath is not that stable. It has many issues sometimes. Sometimes selectors may not work properly, and I think UiPath should also have some models for when other applications apart from replication are supposed to automate it, as the automation trips. There should be some sort of mechanism to override that, and many efficiency issues are still there, which need to be addressed properly.

The scalability of my iPaaS is scalable enough, but the problem is that since the license cost is high and most of our solutions are deployed in Azure VMs, hosting Azure VM is also expensive. The customers are hesitant to invest in more bots or solutions.

I would rate technical support from UiPath around six or seven, as it is average. The importance of end-to-end automation is significant for me, and I always want it to be that way.

Before using UiPath, I was a Dartmouth developer, so it's more of a generic thing.

We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

My relationship with the vendor is that my current company is a UiPath partner. We are a Diamond partner. We have used the vendors' UiPath Academy courses.

I cannot definitively state if this solution has saved costs for our organization, but most of the solutions are cost-effective as we did some automations for accounting in our old organization, and now most of the accounting staff are just doing monitoring rather than doing things manually.

I am uncertain about where we deployed in the cloud. We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

Building automations using UiPath is much easier than using Power Automate or any other tools because I have most of my experience with UiPath, and they have tried to fine-tune the automation experience over time. It's much easier compared to other tools.

Minimizing my on-premises footprint is about migration to the cloud, and we are currently not using the on-premise version of UiPath. We have migrated to the cloud, and the migration process itself was very easy because they have a tool called the Cloud Migration Tool. 

It has more capabilities and is much easier for us to maintain when migrated to the cloud because we don't have to update the orchestrator after every release. 

The approximate number of end users in my organization of UiPath are more than twenty to thirty.

To someone evaluating this solution, I would say that it is good and it is a product that is evolving along with the current trend, looking into AI and moving into Accent Tech, so the future is still there. 

On a scale of 1-10, I rate this solution a 6.5.

Currently, my main use cases for UiPath Platform are working on Agentic. Previously I have worked on multiple RPA processes, be it finance, sales, or airport operations. 

My use cases and the department processes I have automated with UiPath Platform Agentic Automation are from the airlines industry, such as seat assignment and refunds for now. 

By leveraging Agentic Automation, I have achieved outcomes such as processing the refund requirements of customers; using the Agentic AI, I can process the documents easily and can just get the narrative that is present in the document to determine if we need to give the refund back or not.

One of the features of UiPath Platform that I appreciate the most is the Orchestration, along with the user-friendly UI where I can develop the code. These features benefit my organization by providing a low-code platform, using which we can easily deploy and develop our processes.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are very good; it's very reachable and has a quick turnaround if I have any queries.

UiPath Platform can be improved by adding more functionalities around security, especially around the Agentic AI. In the next release, I would want to see everything around Agentic included, making it more user-friendly, easier to access things, and allowing multiple tasks to be done on a single screen.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very good. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very effectively with the growing needs of my organization, as I work on multiple projects and can easily develop as soon as I get a project; the turnaround time is very low. 

I have expanded usage, and the process has been very smooth; if I see an additional requirement in a process, I can easily develop it, and with multiple functionalities available in UiPath Platform such as Action Center and Human in the Loop, it scales effectively.

I would evaluate customer service and technical support as very good. 

In case of any technical issues, I directly reach out to the SMEs and the TAMs assigned to me, who set up a quick meeting and are happy to resolve issues easily. 

On a scale from one to ten, I would rate customer service and technical support as a nine; they are very reachable and knowledgeable, providing multiple solutions whenever I reach out.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

There weren't any challenges with the deployment. Frankly, it's very easy. It's direct.

I have seen a return on investment with UiPath Platform. Based on UiPath Platform, I have around 300, 400 bots with us, resulting in a very good ROI of approximately 20 million plus.

My experience with pricing, setup cost, and licensing as a UiPath Platform customer is very good; we get a bundle license, and if we have any issues, we can directly reach out to the sales managers to resolve them.

Before selecting UiPath Platform, I tested other products such as Power Platform and Automation Anywhere, but when I considered the UI and ease of use, I chose UiPath Platform. In my evaluation process, the positive aspects included the ease of use, the Orchestration as one of the biggest advantages, the support, the customer support, and the Development Studio, which is very good. The negative aspect was evaluating the license cost based on the ROI to determine if I could achieve it or not.

As a UiPath Platform user, my advice to other organizations considering UiPath Platform is that the platform is excellent; they should focus on comparing with other platforms, the ease of use, the products provided, the accuracy, and their quick turnaround for implementing new updates. 

My teams have not used the vendor's UiPath Academy course. 

I rate UiPath Platform as nine out of ten overall. It has everything you could want in one platform, including Orchestration, development, ease of use, easy connectivity, and the Academy is excellent for learning.

My main use cases for UiPath Platform in my organization involve automating those manual tasks that people do all the time. 

For example, we have processes that monitor email accounts that automatically pull down the documents associated with those emails and stores them where they need to or uploads them into a database. We have processes that go out to websites, grab information, and bring that down for any reporting purposes or to store in a database, etc. Those are pretty much the main kind of processes for the most part. 

The use cases for Agent Builder involve an automation that we're currently working on for our owner relations department. They receive a ton of emails asking about various information about their ownership, or maybe needing to pass off their interest to a family member, or they've sold their interest. So this agent will receive those emails, get the context of that email, get the sentiment, and be able to route that email to the correct person or department that needs to handle that request. So it could be a revenue question, it could be a land question, it could be all sorts of different questions.

The features of UiPath Platform that I most appreciate include the great user interface, and I've really enjoyed using it as well as the ability to write your own code in there. You're not just stuck with the drag and drop, you can actually write your own. 

We're starting to get into the Agentic processes, so that's been really cool seeing that, getting to know how it works and building out solutions with that.

I have realized huge benefits from using UiPath Platform overall, especially from Agentic Automation. For the email processing mentioned earlier, just this year, we've processed close to 400,000 emails, which equates to about 6,000 hours of employees' time. So that's a huge savings right now, just processing emails. 

We've had processes that someone literally would spend two days out of the month submitting stuff online. That's all they did for two days. We've automated that where they don't touch it at all. They just get a confirmation email at the end of the month that it's been done.

UiPath Platform can be improved in the Studio Web deployment process, as it needs some work. Deploying the agents to the various environments seems not real polished yet. We've had some issues there just clearly understanding. If they put some focus on getting that clearly defined and a clearer process in place, that would definitely help.

I have been using UiPath Platform for approximately four years.

I would assess the stability and reliability of UiPath Platform and its bots as pretty good. We really haven't had any issues too much. We've had some connector issues recently. For the most part, the platform is pretty stable. It's never really hindered our business or anything like that.

As for how UiPath Platform scales with the growing needs of my company, it's not really applicable for the fact that we do all of our stuff on-prem. We have the Automation Cloud, but that's not really affecting where and how our bots run. 

We're kind of at our own constraints at that point. We're able to scale pretty easily and set those new servers up within UiPath Platform relatively quick and easy.

If I used UiPath Platform support, I would evaluate it as not being great. Every company I've worked with, their support hasn't been great, and it tends to be the same way here. 

We do have a technical account manager who's been great. So a lot of the stuff, we discuss with him and he may create a ticket or escalate in a way. When we have done support tickets, I provide all the information they need and then their first question is to provide the same information.

I don't feel they look at what you submit or what you're asking for. It's frustrating. It seems they have a script that they go by and that's all they do.

Positive

I'm really not sure what other RPA solutions were evaluated prior to UiPath Platform. I know in-house we have Microsoft Power Automate. Everything we've done in there, we've moved off and moved to UiPath Platform. We really prefer it. 

A lot of the stuff in Power Automate requires premium connectors, while you don't have that issue in UiPath Platform. Things are just much more streamlined and easier to use in UiPath Platform. There's just a lot more flexibility with UiPath Platform and it's overall a better product, in my opinion.

My experience setting up UiPath Platform has been smooth.

The time saved extracting data points with Agentic AI is probably reducing at least 50% of the person's time that has to deal with this mailbox. They're no longer having to monitor it all the time. They're no longer having to create tickets in SAP to route things. All they're doing is confirming that it's doing what it's supposed to be doing, and that's it.

UiPath Platform was given to me. The business decided on it and they wanted it as a citizen dev platform. IT ended up having to take over and now we have our own development shop for UiPath Platform and the citizen dev is essentially no longer. 

I would advise anyone considering UiPath Platform that it's a great platform. I would recommend it to anyone that's looking into getting into an automation platform. 

Unfortunately, I haven't worked with too many other automation platforms. From what I've seen with UiPath Platform and what I've worked with, it's been great. I'm an advocate for it. 

I would rate this platform a nine out of ten. It's easy to navigate and use, with many useful connectors and activities.