UiPath Platform Reviews

I recently worked on a project where I was automating a process from a finance department in an organization. The process involved use cases such as customer treatment analysis. The process would be triggered by an email that the business user would send, and it would generate a yearly report comprised of months. The calculation would be done for each month range that the business would provide in the email. For each one, the calculation would be done, and for each year as per the request, these reports would be calculated. At the very end, a summary would be generated.

The unique thing I learned here is that this was a complex use case. The use case involved calculations for each field such as opening balance, sales, collections, closing balance, and credit limit. This is where it is challenging to calculate each item separately and add it into the Excel file. So that reduced most of the complex logics, and it was helpful while automating the process.

I am using agentic automation. We are exploring and using agentic automation to complement traditional RPA by combining people, robots, and AI agents for more complex and decision-driven processes. The key challenges are handling unstructured data. The overall goal is to move beyond or explore beyond traditional rule-based RPA automation and enable more intelligent, adaptive, and decision-making solutions.

I have worked with a couple of use cases. Currently, I am exploring deep automation to address these challenges, particularly where traditional rule-based automation is required. This is with UiPath Platform. The UiPath Platform agent approach helps me reduce manual effort while making the automation more flexible and capable of handling different conditions in real-world processes.

The first thing I would mention is accuracy. With RPA, we usually develop the ports according to the rules that the developer has provided. Whenever the business, users, or customers need the report, it will be ready with accurate data.

The solution has already reduced a lot of errors through UiPath Platform significantly. It has reduced the time employees spend on repetitive and manual activities. This has improved productivity by allowing employees to focus more on activities that offer higher value or higher priority.

UiPath Platform has given a very high or very major impact in my organization. This has given a very faster process of day-to-day activities in the offices. This has significantly improved the way we perform tasks in the office.

In UiPath Platform, I would like to see them bring more things. Recently the agent ecosystem has started and it has far to go. I want UiPath Platform to transform it so we can get the work done either by communicating with the AI agent or by providing prompts.

Regarding the platform, what I think about the core security is that I would like to say the AI capability is strong. I believe that UiPath Platform has very strong governance capabilities since it is providing centralized management. Overall, I find UiPath Platform's governance capabilities are effective and reliable.

Improvements are needed for UiPath Platform in areas beyond what I have mentioned previously. UiPath Platform is very comprehensive, but there are areas where improvements are needed. More streamlined integration between the different developer and administrator experience should be provided.

I have been using UiPath Platform for the last three and a half years.

UiPath Platform is stable.

The scalability of UiPath Platform is really good. It allows us to scale formation to multiple boards. The platform supports scalable solutions for different varieties without needing any changes to the existing infrastructure. The scalability is such that the platform allows me to build scalable automation.

Customer support was quite good. Customer support has been very good from the support team while addressing technical issues. They provide guidance and troubleshooting and everything. The customer portal is really good with UiPath Platform.

We were using WinAutomation, which was an older automation tool around ten to eight years ago. The licenses are no longer available, and there is a support issue with the vendor permission. We wanted to switch to a new solution, so I decided to go with UiPath Platform. UiPath Platform features such as scalability, orchestration, and user experience have been quite helpful while performing the migrations.

I have seen high return on investment obtained in the organization. In projects, I have seen typically around thirty to forty percent reduction in terms of manual effort. For example, let us say that a process previously required around six to eight hours of manual effort per day. This is reducing it a lot. Roughly thirty to fifty hours of time for a single process are being saved, allowing the voice to focus on critical tasks. The main financial benefit is capacity rather than directly reducing costs. Overall, it has significantly reduced manual effort and improved productivity.

Regarding other platforms apart from UiPath Platform, there are options such as Automation Anywhere or Blue Prism. However, UiPath Platform is the global leader in terms of automation and provides a lot of services. UiPath Platform's applications in terms of enterprise orchestration and integrating applications, the scalability, and learning resources are quite good compared to other services. UiPath Platform is a global leader in terms of automation.

While adopting coding agents, it has significantly improved the development speed by reducing the time required for research or the time writing the course from the development side. Based on my observations, I have seen an estimated around twenty-five percent improvement in the overall product development involving the use of agentic automation and regular sessions and troubleshooting.

There is a very comprehensive licensing model which supports different automation requirements. The licensing is really good for all the use cases. The pricing is compared to service providers. The cost can be relatively high, but for organizations with multiple boards for the AI capability, the flexible license options and the ease of scaling use cases by using UiPath Platform are beneficial.

I am exploring agentic automation further. The primary user interaction is through the assisted coding tool, as well as directly by building the code by integrating tools such as LangChain or LangGraph. For example, a coding agent can analyze UiPath Platform workflows and issues and suggest improvements needed in the loader. It can also directly help me generate code which I can use in UiPath Platform and can provide me the VB dot NET code. By leveraging agentic automation, I have been able to improve efficiency and reduce manual human intervention and handle processes in a more effective way. In initial use cases, I have seen approximately eighty to thirty percent reduction in manual effort around automation and around ten to fifteen percent improvement in the signal from the overall process time. Agentic automation is powerful, and I can see a lot of potential coming in it. I rate this review an eight out of ten.

My use case is automating all manual processes that our clients face difficulty working on, such as data extraction and automation of all data entries. I automate all kinds of manual efforts for the clients.

From my experience, UiPath Platform has reduced human error by removing manual work, and it has reduced almost 70 to 80% of manual efforts. One of our clients who works for Tally used to spend the entire day completing ledger solutions, but after automating that, it was completed within one to two hours, saving almost 70 to 80% of the person's time.

I use agentic automation to help with challenges, and I also use agentic AI in UiPath Platform. In my opinion, it is a good thing because when we use agentic AI, the AI-powered agent observes, decides, plans, and acts automatically to complete tasks instead of following fixed-based rules for the workflows. I appreciate the agentic AI workflows.

With agentic automation, it helps to leverage people, robots, and AI agents to automate processes by having Document Understanding integrated with LLMs, such as Action Centers. I value the LLM parts for that.

The best feature in UiPath Platform, according to me, is the intelligent automation platform that combines modern RPA, AI, Orchestrator, and a strong governance ecosystem in one. We are using modern UI activated, unified targets, and it acts as a single-click activity type, where Orchestrator serves as the central control of all the robots, scheduling, and monitoring, while also having assets for securing our credentials. Additionally, it includes VPN work, a built-in retry mechanism, structured explanation management, easy scaling of queues, Document Understanding for invoice handling and PDFs, ML-based extractions, agentic AI, and autopilots for natural language automations and fewer rule dependencies. That is why I feel UiPath Platform is the best.

The improvements I have noticed in UiPath Platform over the last three years are significant. When we started using UiPath Platform, it was on the classic mode, and now it integrates with modern solutions, offering a UI and AI-native development experience with features such as AI Builder, screenplay, APIs, workflows, and UX enhancements. They are working on fresh designs, updating panel docking, and navigating through logical and sequence views. I see stronger automation on cloud capabilities with automatic cloud continuous updates, focusing on indexing, contacting, and AI automation. The new addition of agentic AI is also invaluable for agenting apps and agentic extractions. While Orchestrator and other features were already present, they are now significantly upgraded, including cloud testing and agentic testing, which reflect the changes over time within three years.

In terms of areas for improvement, UiPath Platform needs to address the high licensing costs in India, making it difficult for small teams to estimate and manage the expenses. Additionally, there is room for better performance in UI automation as it sometimes feels slow for heavy web applications. Upgrading browsers often breaks selectors, so UI performance and the browser dependency can be optimized further. We should reduce reliance on fragile UI clicks for UI automation. I believe we need a stronger API-first integration approach and increased native connectors as many tools such as Studio, Data Understanding, AI Center, and Orchestrator can overwhelm new users. We can provide learning paths inside Studio for smart automation templates and improve the stability of desktop automation for legacy and Citrix automation. Improvements in OCR accuracy and image recognition speed are also necessary. Furthermore, we can enhance transparency in agentic AI decision-making to avoid "black box" scenarios and boost confidence in scoring visibility. While UiPath Platform has no major weaknesses, areas for simplicity and transparency remain to be improved.

I have been using the solution for the last 2.9 years.

Regarding stability, I rate it at 10. UiPath Platform is very stable without significant issues.

It is scalable for my business, but I provide a rating of nine for the scalability aspect.

The user community is a better place for addressing issues where we can post our queries, and the community is always helpful in providing solutions. That is a good aspect.

Positive

I have used UiPath Platform, Power Automate, Blue Prism, and a little of Automation Anywhere. In my opinion, for any mid-scale to large enterprise solution, UiPath Platform is the best among these options and remains at the top of the competition. However, I feel that Power Automate has a good advantage for cloud-to-desktop and desktop-to-cloud automation.

The deployment process itself is easy and not too complicated. For someone who has used UiPath Platform before, it is straightforward. However, for beginners, it can seem quite challenging at first, but eventually, it becomes manageable after a few deployments.

There are mainly 10 to 12 persons using UiPath Platform.

Regarding the Academy courses, I gain a lot of new knowledge from Academy automation. I am updated with all the latest information, gaining insights into how to utilize UiPath Platform effectively, which provides additional learning resources for us. Academy is a great asset as it allows users to stay well-informed about new updates without stress.

I would recommend UiPath Platform to other users because it is proficient in AI, Document Understanding, and a range of other functions, making it a valuable tool. However, I also recognize that many clients in India face budget constraints regarding such expensive solutions, indicating that UiPath Platform needs to consider pricing for wider adoption. I have provided an overall review rating of 8 for UiPath Platform.

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.

UiPath Platform has multiple use cases that I have developed. I am currently working in the logistics department where I am automating many logistics-related processes. Previously, I worked in the medical department and also in the transportation department. I have worked on more than a hundred automations that I have completed.

One specific example of a logistics process I automated with UiPath Platform is shunting rebooking. There is a legacy application called Softship Line that receives input email data. The bot reads that data including the rebooking data based on business logic and populates it to the Softship Line to book the bookings by providing vessel details, vessel invoice details, port of origin, and destination port. All those details get populated based on business logic and validations, and then it sends a confirmation for the booking completion. When there are multiple bookings, I run through a multi-bot architecture which sends a confirmation email at the end of all the bookings to the users.

Currently, I am also working on an email classification agent. I am building Azure AI Azure Foundry where I am creating agents and then through the agent I am calling into UiPath Platform, utilizing the API to expose those agents. I use the agent to classify the emails and read the exam based on the prompting, and then I populate the data to the application. This is a hybrid model that I am using with the bot.

The best features UiPath Platform offers are the connectors because I do not have to build anything since there are multiple connectors and multiple activities that are available nowadays. Most of the things are already available in UiPath Platform now. I would say the connector is what I like the most on UiPath Platform.

I connect UiPath Platform to SharePoint and email most often, utilizing Office 365 connectors to connect to OneDrive, SharePoint, and email. I work mostly on Microsoft products, and these connectors really help me make things quicker instead of doing custom coding that takes much time, thus saving a lot of time to build automation.

The features in UiPath Platform are very good, particularly when compared to other platforms like Blue Prism or Automation Anywhere. UiPath Platform has reached a level where it has many features and activities that are available right now which can just be dragged and dropped into use. One new feature that I particularly like is agentic automation development, although I do not have a license to use it, but I have seen it in videos and it looks really nice to have.

UiPath Platform has positively impacted my organization as I am completely into UiPath Platform with almost 50 plus automations running. It has saved many hours and helped business users automate many processes, saving time for them and working 24/7, even during holidays.

I really do not see any necessary improvements for UiPath Platform as everything is in place and it is a very good product. I would suggest that if the consumption of AI units can get reduced or if I can use community additions, that would be one thing to consider; otherwise, everything looks top-notch.

All is good and there are no further improvements needed for UiPath Platform.

I have been using UiPath Platform for around six or seven years.

UiPath Platform is very stable.

Customer support is very good; whenever I encounter issues, I just need to create a ticket and everything gets resolved within 24 to 48 hours.

I would rate customer support a nine or ten.

From the start, I have been using UiPath Platform and do not have any experience using a different solution.

There has definitely been a return on investment; although I cannot provide exact details, I have reduced the number of developers from six to four as I can complete tasks with the coding agents.

I do not have any specific metrics to share regarding hours saved or money saved because I do not track that; it is an internal product and process.

I do not have anything else to add regarding the needed improvements; everything is in place and looks good to me.

I have not explored the AI governance and security aspects, so I cannot comment on that side.

I have tried some things with the AI capabilities of UiPath Platform and found that the accuracy is very good; for readable documents, the AI extracts data properly which is working really nicely on the agentic side of it, better than other platforms.

I have not utilized UiPath Academy courses till now.

I have participated in UiPath's user community and found it very nice to visit the UiPath office in Bangalore where a showcase of new products happened, allowing me to connect with people from various domains, share thoughts, project ideas, and innovations, which helps me stay updated on UiPath Platform.

As of now, I am not using any agentic automations; I am using UiPath Platform along with Azure Foundry agents but have not implemented native UiPath agentic automation.

I have not used the UiPath Communication Mining features till now.

Recently, I upgraded UiPath Studio to the latest version, utilizing UiPath's Autopilot, which includes the coding agent Claude 4.7. I use it to build complex logics, as I provide prompts and it validates all the logics, runs automatically, verifies test cases, and checks for any issues, thus helping me resolve issues and speed up the process.

Adopting UiPath Platform for coding agents has measurably increased my team's productivity by almost 40 to 50%, so I just provide prompts and verify the results.

I do not have pricing, setup cost, and licensing details, as that information is with my manager.

I definitely recommend others use UiPath Platform for their automation processes because it has everything needed; it really is an all-in-one product suite.

My overall rating for this review is 10.

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

My main use case for UiPath Platform is that we had an engine which had invoice, PO, and GR. We used to get three inputs from the users. We used automation, email automation, Excel, and everything in this application. I'd say this is the best use case.

A specific example of a process I automate with UiPath Platform is whenever we need to check whether the invoice, PO, and GRN are matching or not, as well as a decision engine which is an AI agent that takes the decision and later posts information in SAP as well as sends an email to the user. This workflow works.

The impact of this decision engine and SAP automation on my daily work and team efficiency is that we have automated this using document understanding models for extraction and posting that in SAP. It has turned out to be better results and we have cut down the unnecessary tasks of the humans.

In my opinion, the best features UiPath Platform offers are Excel automation, Outlook or any kind of mail automation. It provides web scraping as well, front end, and it has computer vision as well. It has integration services, API automation, and you can custom build connectors. You have integration services, and you can custom build that. You have document understanding now, you have IXP intelligent process, and you have agentic AI automations. We can build agents, we have UiPath Master, UiPath Flow, case flow, and case. Different kinds of workflows we can build. UiPath has better capabilities for low code and no code as well.

Out of all those features like Excel automation, computer vision, integration services, and low-code/no-code, for day-to-day automations, we use all these things. I would say that the improvements which have happened in document understanding and the agentic, low-code, no-code applications are usually what we use. The improvements which have happened in the document understanding as well as in the agentic side, as well as integration services are standout, and we appreciate them from the UiPath side. We have benefited a lot from these kinds of new features and platform capabilities which UiPath Platform provides for us.

Areas where UiPath Platform can be improved include the licensing part. The licensing at their UiPath end is a complex licensing structure. There is also a steep learning curve which is okay for users who have been using it for a long time, as they understand what it provides and how it can be learned and implemented. If a new user comes in, then it is a difficult task for them to explore all the capabilities. If you want to use all the capabilities with a limited amount of time, it will be a difficult task.

I have been working in my current field for around 3.5 years.

UiPath Platform is stable.

The scalability of UiPath Platform is good. We can automate different kinds of tasks. Every year it comes with some kind of a new feature, and we have a structured licensing as well, with scalable features available.

I would say UiPath has the best customer support, and they have been providing it for a long time.

We have used different solutions, but not for this specific purpose. We have been part of Automation Anywhere and Blue Prism. When it comes to UiPath, it is more user-friendly compared to Blue Prism and Automation Anywhere, and the community and service are also better with UiPath.

UiPath Platform has impacted my organization positively, as we have seen cost savings in the speed at which it delivers with accuracy, and we have got a good ROI as well. The accuracy and the speed and the capability are commendable.

Specific outcomes or metrics I've seen include that we have automated three to five big scale automations. There used to be a lot of manual entries in SAP and these things and extraction as well. We have reduced that to 70% of the manual human interventions. Only 20% remains. The speed at which it works means a low time is required to complete. The chain of work is reduced, so the cost paid on it was reduced. The operations have excelled, the accuracy is good, and it all reflects in the cost savings.

We have seen a return on investment after automating the invoice and PO matching engine. We have reduced it to 80% of employees, and the speed at which it automates, along with the accuracy, brings good ROI as well. We have utilized humans elsewhere, which I would say can be relevant for the position.

My experience with pricing, setup cost, and licensing is that this is one drawback that UiPath has. Previously, there was a better licensing structure. However, when it comes to agentic and new IXP features being launched, there is a little complexity in the pricing and structure that we need to understand. That is one thing I would say to UiPath to improve.

Before choosing UiPath Platform, we evaluated other options such as Automation Anywhere, Blue Prism, and Power Automate.

My advice for those looking into using UiPath Platform is that it provides good platform capabilities right from background automation. You have OCR engines, and you can integrate it with different kinds of third-party services as well. UiPath is better, good, and easy to go. You can start from anything and anywhere, and you have good customer support. The only thing I would mention is the custom setup; other than that, everything else is great with UiPath. I would rate this platform a 9 out of 10.

Our use case for automating with UiPath Platform involves different types of processes, such as processing documents like invoices that need to be updated into the SAP system on a daily basis for payment processing, mimicking the steps that a human user performs.

The best features I appreciate about UiPath Platform are its continuous growth and improvement, evolving from standard automation to more advanced agentic solutions which enhance decision-making capabilities.

UiPath Platform serves as a comprehensive solution for all business processes to be automated, including features such as communication mining that extract automated processes from business users and UiPath Insights for reporting benefits from our automations, including hours saved and business value saved.

With agentic automation on UiPath Platform, I handle components like people, robots, and AI agents through a centralized platform, the UiPath Orchestrator, which allows business users to monitor, manage, and trigger their automations at desired times.

I have been using UiPath Platform for nine years now, and one area for improvement I find challenging is the frequency of product updates; rapid upgrades, such as from version 2022 to 2024, complicate the migration process for organizations with many automations, especially those running on legacy systems.

I have been using UiPath Platform for nine years.

In terms of stability, I would rate UiPath Platform a nine.

Regarding scalability, I find it to be a scalable solution, rating it an eight out of ten.

I would rate the technical support for UiPath Platform an eight.

Positive

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

Deployment timelines for UiPath Platform vary by project; for low-complexity automation projects, it typically takes around three to four weeks from start to finish.

The setup for monitoring tone or sentiment in messages entirely depends on how each organization configures its communication, as there are different ways to install the product, both cloud-based and on-premises.

In my organization, there are over 100 business users utilizing UiPath Platform for their automation needs, while a development team of 10 focuses on developing those automation processes.

Since automating with UiPath Platform, human error has reduced to 0% because the process we automate relies on the standard process that humans perform, and it is significantly faster; for example, while a human takes about five minutes to send an email and raise a ticket, automation reduces that time to just a couple of seconds.

Regarding pricing, I find UiPath Platform to be relatively cost-efficient compared to other automation tools on the market, ranking it first against options such as Blue Prism and Automation Anywhere, particularly when considering the value and capabilities offered.

Currently in my organization, I am deploying UiPath Platform on-premises, but I am considering a hybrid option to leverage some cloud features due to our security requirements.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

The UiPath Academy courses serve as my primary source of learning for UiPath Platform, having started in late 2016; there are now over 200 courses available, making it the best resource for gaining detailed knowledge and hands-on experience.

For anyone looking to implement UiPath Platform, I definitely recommend starting with a proof of concept using their 60-day trial version and also engaging with the UiPath Academy for a better understanding of how the platform works. I would rate this review an eight.

My main use cases for UiPath Platform involve working within departments within our organization, discovering pain points, trying to automate those, and free their time up. That's what we were focused on for a while. Now we're trying to scale up, and hence why I'm here, to see what all the Agentic stuff is about.

From a developer standpoint, the features of UiPath Platform that I appreciate the most include the ease of building. They've made it a pretty simple tool. The features of UiPath Platform benefit our organization since we can go to production quickly. When we talk to a department, we identify a good use case for it, and it's rolling within a week or two.

I and my teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are purely knowledge. We hit the ground running fast when we got into UiPath, so it's been a good resource.

In terms of the value that I gain by being part of UiPath Platform's user community, it's shared experiences. Being here, talking to other people in other financial services, has been helpful. If there's one thing my team talks about a lot regarding UiPath Platform, it is staying on top of updates.

In a perfect world regarding UiPath Platform, in Orchestrator, I could select a process and hit the "update all" button. There are some things coming down the line regarding licensing for UiPath Platform where our current license structure is being sunsetted. There's just a lot of confusion over that. 

A little more clarification around licensing and how we can best take advantage of it for our organization's purposes would be helpful.

I have been using UiPath Platform for two and a half years.

I assess the stability and reliability of UiPath Platform as very stable. I have not experienced any downtime, crashes, or performance issues with UiPath Platform, not at the fault of UiPath.

UiPath Platform scales very well with the growing needs of my organization. I have expanded usage of UiPath Platform. 

The process of expanding was fairly smooth. There are some hurdles that we had to overcome just with different business units and getting adoption going.

I evaluate customer service and technical support for UiPath Platform as pretty good since we have their premier support package. 

On a scale from one to ten, I would rate customer service and technical support for UiPath Platform a ten. I have no complaints. They're just very expedient. They respond quickly. They're there when we need them.

Positive

When evaluating UiPath Platform, the aspects that stood out to me were that we were on Foxtrot prior, and it was changing hands, and we didn't want to be a part of that. We'd have to redo everything anyway. UiPath was also a leader in the market, so we wanted to be a part of that. 

Before adopting UiPath Platform, I was using Foxtrot to address similar needs. The factors that led me to consider a change for UiPath Platform included that they were changing their platform and pricing. So we figured if we were going to have to do all this change anyway, we might as well assess what's out there.

The act of deployment was pretty seamless from my perspective. We have an engineering team that takes care of deploying, so I just turn it on.

I have definitely seen a return on investment with UiPath Platform. We have about 150 processes in production with UiPath Platform. The one department that has the majority of those processes has not had to hire anybody else for those two years. Their people are happy, and we've saved them money and the need for more people.

I personally didn't have to experience pricing and licensing for UiPath Platform, as that was someone in a bigger chair than me.

I did not consider other solutions before selecting UiPath Platform.

We do not use Agentic AI yet. 

My advice to other organizations considering UiPath Platform is that it works. Use it. Simple. 

I rate UiPath Platform a ten out of ten.

My use case primarily revolves around automating processes in the finance, insurance, automobile, aeronautical, multimedia, and retail sectors. I automated processes in applications like SAP and Oracle, focusing on ERP type applications, API automation, Excel, and web-based automation. These are the areas where I have implemented automation.

The best features of UiPath Platform, in my experience, relate to how accessible the learning resources are compared to other RPA tools. You can find a high volume of data from UiPath Academy or YouTube, making it easy for anyone to learn UiPath Platform. There is no time bound for using UiPath Platform; you can install the Community edition, automate your processes, and easily complete modular certifications. Other RPA tools, such as Automation Anywhere or Blue Prism, have time limits for free use, while UiPath Platform allows unlimited access once you install the Community edition. Most of the features in UiPath Platform, including Agentic AI, Process Mining, data engineering, and document understanding, can be accessed without limits.

Additionally, premium features are available in the Enterprise edition, and transitioning from Community to Enterprise requires merely raising a request. Overall, I find UiPath Platform comfortable and easy to use, and they continuously upgrade their tools and functionalities.

Regarding agentic automation, one of the challenges I sought to overcome by leveraging people, robots, and AI agents in automating processes was the difficulty of integrating multiple applications through UiPath Platform Agentic AI. Recently, UiPath Platform introduced UiPath Maestro, which has significantly resolved many of these problems. I have developed several Agentic AI processes using UiPath Maestro, and everything has worked well. Furthermore, with my prior experience in prompt engineering, UiPath Platform Agentic AI training has instructed me on writing prompts effectively, so I do not face any issues during the development of Agentic processes.

I can say that UiPath Platform has reduced human error by almost 90 percent when compared to doing tasks manually.

To improve, I notice a concern regarding support. For instance, if a vendor encounters an issue with UiPath Platform and is unable to resolve it via UiPath Platform developers or architects, they may raise a support ticket, but there can be delays in response. Additionally, for users who are not vendors but have paid for a UiPath Platform license, reaching the support team can be difficult if they do not respond promptly.

Regarding the pricing of UiPath Platform, I find it expensive compared to other RPA tools.

I have been using UiPath Platform for over the last seven plus years.

In terms of stability, I would rate it nine out of ten.

For scalability, I would rate it ten out of ten.

I would rate vendor support as seven out of ten.

The community surrounding UiPath Platform resembles a free edition tool, with its own community forums. Developers and architects using UiPath Platform can post questions about challenges they face, facilitating a community communication environment where their queries are answered, and discussions take place, similar to social media interactions.

Positive

The deployment process of UiPath Platform is very easy. We utilize the CI/CD pipeline, which allows for seamless integration of bot deployment. There is no need to perform additional steps; pushing the code automatically deploys it into the Orchestrator. In earlier deployments, we had to manually publish our code and update many assets in the Orchestrator, but with the CI/CD pipeline, deployment becomes significantly easier.

The amount of time that UiPath Platform automation has freed up from doing manual work depends on the complexity of the process. For instance, in one recently developed reporting process that interacts with Excel and SAP, processing a report file with nearly 300 items would take an hour manually. However, with the automation bot, we complete the entire reporting in about two minutes. That is a significant time saving compared to the one hour it takes manually for processing each item.

When comparing UiPath Platform with other tools, I observe that UiPath Platform is a giant in the automation industry and is continuously developing its tools. Other tools such as Blue Prism and Automation Anywhere seem outdated, receiving few updates. One competitive tool, Microsoft Power Automate, poses some challenges for UiPath Platform, but overall, I find UiPath Platform to be leading in advancement.

Monitoring the tone or sentiment in messages affects operations by facilitating automation. However, I initially struggled to understand the specific implication regarding sentiment. UiPath Platform provides tools, including Excel-based tools within the Automation Hub, where users can submit processes intended for automation and gather relevant information for business analysis. This hub can analyze how many activities are being automated and the benefits derived from such automation.

The biggest benefit I have seen from UiPath Academy courses is the ease of learning and the abundance of exercises provided. If a learner faces challenges in completing an exercise, solutions are also provided. The training progresses from basic to advanced levels, and the training modules feature excellent videos and explanations. If anyone wants to learn UiPath Platform, they can do so effectively through UiPath Academy portal and master the platform.

Automating actions or responses according to messages aligns with the purpose of automation, which is removing human dependency. Automating communication and sentiment analysis can significantly enhance operational efficiencies and improve automation processes overall.

Our clients are primarily medium-sized businesses.

UiPath Platform does require some maintenance, as UiPath Platform continuously upgrades its tools and packages. If there are major issues, updates are necessary; otherwise, regular updates for packages and processes may not be required.

UiPath Platform is purchased through a partner connection, and certain conditions must be met, including the number of licenses purchased. If you meet the required volume, you can partner directly with UiPath Platform; if not, you must complete a solution SSN certification to partner with them.

I have provided this review with an overall rating of eight out of ten.

My main use case for UiPath Platform is to build RPA bots.

The features of UiPath Platform that I value the most are the scheduling features and the ability to bring our own LLM. 

Having the ability to bring our own LLM has helped reduce some of our costs. It was cheaper and we felt we had better results with the LLM.

My overall experience with using UiPath Agentic automation capabilities is that it was very easy and rapid to develop, and we achieved a more sophisticated end result than when we tried to use other AI tools to do a similar thing, which were not nearly as sophisticated or accurate.

My advice to another organization considering UiPath Platform is to focus on how they start up the program and what automations they choose to develop first. We went for the big wins with automations that would return a lot of resource hours, however, in hindsight, we should have brought in partners to track down and develop various use cases for automation. Any turning an ROI within six months should have been developed earlier, as we would have been three years down the road now of saving from those bots instead of having a long list of 30 bots that have been sitting there and not developed.

I have been using UiPath Platform for three years.

We have only had one big issue where the Google Suite products caused the bots interacting with the Google Suite connectors to fail, but we could never figure out why. We just ended up having to upgrade each of the bots, and thankfully they ended up working after that.

UiPath Platform has scaled really well with our growing needs. We went from two bots to three licensed cores, and so far, just those three cores have been able to support all of our 35 bots. We are adding about 10 to 15 bots a year.

On a scale of one to ten, I would rate my customer service and technical support experience as a ten. 

Every time I reach out to UiPath, my account rep quickly finds the right resources, gets us on a call in a timely manner, and helps us work through whatever we need. They schedule follow-up meetings to ensure we do not need more help.

Positive

The process with expanding has been pretty painless. We have our own CI/CD process that integrates with Git, GitHub, and our own pipeline, and it works really well, making pushing new bots not a problem at all.

We definitely have seen a return on investment with UiPath Platform. Over the three years, we have implemented 35 bots and are saving about 24,000 resource hours annually, and that does not even include the revenue that it has also probably helped generate.

Lately, we have looked at other solutions, including some of the Gemini products, to see if they had capabilities. We looked into them for performance, cost, support, scalability, and more citizen development capabilities. While Gemini has easier citizen development capabilities, what ends up getting developed is really not robust and often not enterprise-level use cases.

We do not use the testing features, however, we do use Autopilot and the Agent Builder within UiPath Platform. The deployment model for UiPath Platform is in the cloud. It is our own cloud and our own instance in AWS. 

We have not implemented the Agentic automation yet, so we do not really have metrics; the Challenger is the sales template that we implemented or technique. 

I would rate UiPath Platform overall as an eight out of ten. We have primarily Mac users throughout our company, and some features like Task Mining are not usable because it is Windows-based.