UiPath Platform Reviews

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.

The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

I have about two years of experience with the UiPath Platform.

I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

Positive

At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

I rate the UiPath Platform an eight out of ten.

We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

I have been working in my current field for eight years.

I have been using UiPath Platform for about four years.

My main use case for UiPath Platform includes document understanding use cases and end-to-end orchestration.

One of the ways I use UiPath Platform for document understanding or end-to-end orchestration is when we receive many documents from customers submitting for credit approval, where we extract the information using a DU model and then update or verify that information in our system before approval.

Using UiPath Platform has made things easier for my team as we process over 10,000 transactions a month, and the time required has reduced from 10 to 2 minutes for each account.

The best features UiPath Platform offers include IXP, which I have started using and find wonderful, along with the agents.

I appreciate the ease of use of IXP and the agents and the ability to transform quickly, which helps me in my daily work.

UiPath Platform has positively impacted my organization by enabling over 100 automations, which has helped reduce or optimize our solutions.

Regarding UiPath Platform's AI capabilities, I find its governance and security to be great, as it is very compliant and according to industry standards.

As for UiPath Platform's AI capabilities, I find its accuracy and reliability of output to be very accurate, as long as you have trained it well.

I have been using UiPath Platform for about four years.

My advice for others looking into using UiPath Platform is to explore and understand the capabilities, as there are many, so they should see which capability works better for each solution. I would rate this product 9 out of 10.

I have been in my current field for over 20 years. We use UiPath Platform for testing, quality testing, regression testing, and functional testing. Every time we deploy anything into our production environment, we do a lot of different types of testing. We currently support SAP applications for HR services and employee services, so we are automating our test cases to support SAP.

I appreciate the Autopilot feature of UiPath Platform, where you can add the requirements and it will create the test cases for you. It will create test scripts for you, and that is what I use mostly. I'm excited to see how I can also leverage Agentic AI into it.

I appreciate Autopilot because of its speed and efficiency, as it reads my requirements and creates the test cases for me. From test cases, it creates the test scripts, which I can review. This really reduces the amount of manual work that I have to do.

We are very new to Agentic Automations that UiPath Platform offers, but overall, I think it's very helpful for our test automation. It's helpful in the sense that we're saving time.

In my opinion, UiPath Platform could be improved by adding the ability to create our own agents. That would probably be very helpful for us too.

In the last year and a half, we have been using UiPath Platform, so we are pretty new to it.

My company has used different tools before implementing UiPath Platform. We use Playwright, and in the past, we used Selenium and LeanFT for SAP automation.

We had some version compatibility issues with our old tool, and we had to always update our versions for different tools that we use. With UiPath Platform, everything is in the platform. It can support UI automation, desktop automation, and mobile automation. In our old framework, we were using multiple tools to support all the different applications that we support.

We have not had any deployment issues when using our test cases with UiPath Platform. The experience was easy, and we did not have any issues.

I did not evaluate other RPA solutions before UiPath Platform, but I used to work with a different company that uses Tricentis Tosca. I took a look and did some comparison before I made the recommendation to move forward with UiPath Platform.

What stood out for me in UiPath Platform versus Tosca includes the price, as Tosca is more expensive. I also looked at the reviews on how UiPath Platform supports their customers, and I did really appreciate that area. The other thing is the learning curve. With UiPath Platform, I see that it is a low code solution, and we have some testers on our team that do not have programming backgrounds. I thought that this would be a better tool for us.

We are currently utilizing UiPath Platform at about 60 percent capacity because we are new to the tool and I have to verify that everything is correct before finalizing the automation.

I have not used Agentic AI yet, but I am excited to see how I can leverage Agentic AI to make it more efficient. I would probably look into using Agentic AI for test data provisioning. We have a challenge with making sure that we have data to run our test cases. Manually creating and provisioning data is taking a lot of our time, so I would want to leverage Agentic AI to help propagate data into my test cases.

I have used UiPath Platform's Academy courses. The biggest benefits I have seen from Academy courses include being able to recommend our junior developers and testers to go through those courses so that we do not have to train them. They would have the resources to really understand the tool and use it. This has been successful.

I am part of UiPath Platform's user community, though I have not been using it very much. My overall rating of UiPath Platform is 8 out of 10.

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

Our main use cases for UiPath Platform involve a lot of RPA, as we have over 300 bots; for agents, we're mostly looking at IT operations and procurement, invoice processing.

Examples of how these features benefit our organization include being able to automate and educate the folks. Things such as UiPath Academy are definitely a game changer for aligning everyone on these topics.

The features of UiPath Platform that I prefer most are the Autopilot's key capability, which enables embedding in all products and makes everything from development to testing much faster.

By leveraging Agentic Automation, we achieve outcomes such as reducing service requests by 50%, which saves about 3,000 service requests and frees up employees to work on more value-add activities.

My overall experience using UiPath Platform's Agentic Automation capabilities is that it's very intuitive; everything just follows the fields, and I create prompts using natural language, which is super easy. My teams and I use the vendor's UiPath Academy courses all the time. The biggest benefits I have seen from UiPath Academy include that the fact that it's free is a game changer, and we always advise everyone to check it out, as it's very hands-on and comprehensive.

My thoughts on UiPath's user community in terms of the value gained by being part of it include just being able to shape the products; UiPath Platform is very receptive to feedback, and being the first implementation of Autopilot, we provided feedback catered to our needs. Just from one use case, we save tens of thousands of hours per year extracting data points with Agentic AI; we're trying to scale this globally to three or four other use cases, and we expect high value there.

As for how UiPath Platform can be improved, I haven't thought about it much.  

Being able to implement more training specifically on the agent stuff would be beneficial. UiPath Platform is really great already with the automation stuff, however, comprehensive training is lacking as the products constantly change, especially crucial for our partner focusing on RPA.

We have been partners since 2019, using UiPath Platform.

I would assess the stability and reliability of UiPath Platform as excellent, as we've never had an issue with it. I have never experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of our organization, as it is sufficient.

I would evaluate customer service and technical support for UiPath Platform as excellent; they are a great partner there. 

On a scale from one to ten, I would rate customer service and technical support an eight, as there have been instances where we wanted direct help right away. 

They require us to log a ticket; ideally, I would prefer contacting our representative for immediate assistance, so I dislike the logging process.

Positive

Prior to adopting UiPath Platform, I was using another solution, Power Automate, however, I found it much more limited, mainly good for Microsoft tools.

I would describe my experience deploying UiPath Platform as pretty seamless; I think we have a good partner for that aspect.

I have seen a return on investment with UiPath Platform, absolutely. In terms of data points or examples, our program pays for itself roughly four or five times.

My experience with pricing, setup cost, and licensing for UiPath Platform is that overall, it's clear; however, some of the AI unit stuff can be confusing, so one feedback would be a calculator to forecast and understand consumption rates better.

Before selecting UiPath Platform, we considered other solutions; we have a technology stack where many use cases go through UiPath Platform, however, some go through Python development, and we're also partners with Microsoft, though the majority still go through UiPath Platform. 

In my evaluation process comparing these options, cost stood out as a big factor; UiPath Platform is actually the most expensive option, but it depends on the use case, and UiPath Platform might be a better fit compared to other options.

Our use cases with UiPath Agentic Automation mostly involve plasma and also supply chain and IT operations—those are where the true Agentic Automation capabilities lie; everything else could be done with RPA. 

The advice I would give to other organizations considering UiPath Platform is to look at the capabilities as a whole and not just consider the cost; UiPath Platform is the most expensive option compared to competitors, so it's important to evaluate capability and return on investment. 

I would rate UiPath Platform overall as a solid eight out of ten.

UiPath Platform's main use case for my organization is AP automation, which is currently my primary focus.

UiPath Platform offers excellent features including ease of use, ease of enhancements, and ease of deployment. The speed of deployment and enhancements allows for quicker time to market, enabling my team to debug, fix, and deploy solutions within days when users identify an issue. UiPath Platform has positively impacted my organization by reducing the number of team members needed to process all invoices.

To improve UiPath Platform, enhancing the accuracy of document understanding from invoices is important.

I have been using UiPath Platform for approximately two years.

UiPath Platform is stable overall.

UiPath Platform's scalability is fairly easy to manage.

The customer support has been good so far.

I was not involved in evaluating other options.

I have not seen a return on investment yet.

My experience with pricing, setup cost, and licensing was good, simple, and straightforward.

I would rate UiPath Platform a seven out of ten. I chose a seven because it has not fully proven itself to automate the entire AP process, as there are still many manual touches and interventions needed.

Regarding UiPath Platform's AI capabilities, I believe its governance and security are excellent, and I look forward to implementing AI agents next to reduce human interaction on those exceptions. The accuracy and reliability of its output are good so far, but there is still room for improvement.

I have not used UiPath Academy courses, so I cannot comment on the benefits. I have not yet used UiPath Communications Mining to automate actions or responses according to the type of content in messages. I do not use agentic automation yet.

I recently started using Coding Agent, and my first exercise involved debugging an outstanding issue, which significantly reduced the time it took to isolate and pinpoint the problem. I recommend thinking bigger and attempting to solve larger problems rather than identifying small gaps.

My main use cases for UiPath Platform include accounts payable, credentialing, some HR work around Child Protective Services, and re-registration, which have been some of the big ones recently.

By leveraging Agentic Automation, we have achieved outcomes such as automating the process for re-qualifying Child Protection Clearances every five years.

From a business perspective, the features of UiPath Platform benefit our organization by closely looking at the ROI, so it is primarily automating things people could or should do, which is largely about time savings.

Lately, I appreciate the Agentic Automation capabilities of UiPath Platform the most as they are presenting a lot of opportunities and allowing us to do things that previously we could not do or would have been very difficult.

I do use Agentic AI. In my experience, the ability of Agentic AI to extract data points is actually pretty good, as we have used it to pull information out of statements and invoices and email responses to understand what the people are really saying.

In some cases, extracting data points with Agentic AI was not really working the old way; it made it possible and saved us time implementing a solution.

One of the things I think UiPath Platform can be improved on is providing a lot of pre-packaged solutions that we could take advantage of, even if there was some work to connect it to our environment.

I have been using UiPath Platform for about four years.

Prior to adopting UiPath Platform, I was not using another solution to address similar needs, but our organization did try a different solution and did not really like it.

I would describe my experience with deploying UiPath Platform as fairly easy, as I came in at the tail end of that process.

Some of the biggest challenges I faced included finding opportunities that really paid off while looking for processes that can be automated.

We consider UiPath Platform to be a leader in this space right now, so we are happy with the decision that was made before I became involved.

We have used the vendor's UiPath Academy courses as we onboard new developers, which has worked well for us.

The biggest benefits I have seen from UiPath Academy are that it is a good way to get started, especially for those who know something about software development but have never used this platform.

I do not have that much experience with UiPath's user community; however, our development team has used it a little bit to get answers to questions and some guidance.

My advice to other organizations considering UiPath Platform is to network with other people that have done this to find opportunities that seem to work well and maybe what did not. I would rate this platform a 9 out of 10.

At Banca Transilvania, we have used UiPath Platform since its early days. In my position, I have not used it for an extensive period. Our main use case for UiPath Platform is extensive testing. We use it for testing in loan origination, for core banking, and for different types of applications, most of which are web-based. It fits very well into our testing processes and solves our problems for testing, but not for other things.

The best features that UiPath Platform offers are automated testing, manual testing, and self-healing. The self-healing feature helps our team with testing because our application development is incremental, and it solves our problem with rewriting automated testing. UiPath Platform has positively impacted our organization because this type of testing is done so well that our QA developers are very happy, and the customer is happy because there are fewer bugs, making developers feel very good about it. We have seen a reduction in bugs as a specific outcome. In the core banking migration where I was involved, we did not have any bugs on the launch of production.

I think that manual testing could be somehow moved to automated when you determine your manual test was satisfactory.

In my current field of IT, I have approximately 40 years of experience.

UiPath Platform is stable.

UiPath Platform's scalability is adequate.

The customer support for UiPath Platform is very good.

We are not using other solutions.

I see a return on investment, but I cannot provide more details.

My experience with pricing, setup cost, and licensing of UiPath Platform is that it is not cheap, but it is not very high either.

We have not evaluated other options before choosing UiPath Platform.

We do not use UiPath Academy courses. I think UiPath's user community is adequate, but we are not part of it. We are not using UiPath Communications Mining to automate actions or responses according to the type of content in the message. We are not using Agentic Automation. My advice for others looking into using UiPath Platform is to test it and use it. I would rate this review as a 9.