UiPath Platform Reviews

We use multiple types of applications, including SAP. I work on contract documents with UiPath mostly. I work with different clients in different companies. We use the solution to automate processes. It helps by reading contract documents and updating details in SAP applications. 

We use a lot of document understanding. It reads the documents for us. I had a document understanding from UiPAth about two years ago. They helped us understand how it would work. With it, we were able to build a solution for invoices and purchase orders.

I like that we can work with different types of classifications. Whenever you classify a document using an ML model, there is a license associated with it. However, the intelligent classifier doesn't consume any of the licenses unless there is a specific amount of usage on the respective document. We process around a thousand documents per day and the classification is free. It helped us process all of these documents. We were able to train our ML models easily. 

Building automation with UiPath is very easy compared to others. The UI is easy. There's a community forum where you can request help. They also have a marketplace to help you find customized solutions. 

Previously, a turnaround time for a particular process was two to three days. Once we automate the process, we can handle the process in three hours. The turnaround times have improved a lot. We've drastically reduced our turnaround time on each transaction we handle. That's reduced our costs by quite a lot. That said, I don't have an exact figure off the top of my head. 

The user community and forums are great. They are really impressive. When I started in RPA, it was difficult to find help or to help others. The forum gives us the platform we need to help each other and source solutions to problems. It's now easy to find answers. It helps a lot. 

We use the AI functionality. I've used it for 1.5 years. It offers good functionality. However, you need to have a good understanding of how to use the resource effectively. 

We've achieved 80% to 90% now using AI.

We can automate more processes now. We need to do a proper assessment first to see what we can get from AI. However, there's functionality beyond document understanding. That said, finding the right use cases can be difficult.

We've sped up digital transformation and the cost surrounding it. It also wasn't expensive to do so. We can go ahead with minimal cost. We just need to align the solution with the right resources.

It's reduced human error. We have the functionality to capture business exceptions. If we need human confirmation, it will get sent to the action center. However, by automating, we've reduced the need for humans. We've reduced human error by 20% to 30%. The bot will capture data in areas where in the past humans may have made mistakes.

The bot has freed up employee time. We do have attended automation. If there are tasks needed for humans, we've created the process in such a way that they can do these tasks and then spend the rest of their time on other activities. It's likely freed up human time by 10% or more. We'd only work on processes where there is a minimum of 10% reduction in human time. 

There are a few bugs and a few things on the technical side where certain features are not available.

There are some functionality limitations on UiPath that we could have access to on different platforms.

If we have to move the model to production, we have to download it and upload it again.  

I've used the solution for seven years. 

The solution is stable as long as you maintain it in a proper way. You need an admin and support team to take care of performance. 

We work mostly with enterprise-level organizations. 

The solution is scalable. 

Technical support is good. If I have questions, they help me. However, I've had colleagues who have raised tickets and had trouble resolving issues. I personally have never had issues. 

Positive

We did not use other solution other than UiPath. However, I have done some small POCs in others. I've used Automation Anywhere, for example. There are different commands in AA and a few different features, however, they are both accurate and efficient.

I've set up the solution. The deployment takes a few hours. There may be software and hardware requirements If everything is there, it might take one or two days to get everything up and running. 

You may need to maintain your production servers after setup to make sure the bots keep running. We might have other weekly or monthly maintenance tasks to ensure everything is performing as expected. 

The solution is growing in price. It's getting to be too expensive. While I like the solutions they are providing, they need to balance the cost so that they can stay competitive in the market. 

I'm a customer.

I would recommend the solution, however, new users need to be mindful of the cost. If they have the budget, they should go with UiPath. 

I'd rate the solution nine out of ten. 

We use UiPath to automate the repetitive reporting tasks in our organization. I am currently using UiPath for five Oracle-based projects.

UiPath has increased our organization's productivity and efficiency and saved us money. 

There is a short learning curve. We can learn to use it in one month, compared to other RPA solutions that take three months.

Building automation using UiPath is simple.

UiPath enables us to implement end-to-end automation. First, I build the code based on the customer's requirements and run the code in UiPath. Then, I run the code using an orchestrator on our VM when it is put into production.

The UiPath Community is a great place to find information without having to contact the technical support team.

I am a big fan of the UiPath Academy courses. When I first started using UiPath, I took all of the courses, which helped me immensely. Whenever I need to learn a new UiPath task, I simply go to the Academy courses.

UiPath helps speed up digital transformation and reduce costs.

If we input data into UiPath correctly, it can help reduce human error by 95 percent.

UiPath has helped to free up 25 percent of our employees' time by automating recurring tasks, allowing them to focus on other tasks.

It has helped our organization save around 30 percent of our organizational costs.

UiPath is user-friendly. Compared to other RPA tools that require knowledge of a programming language, UiPath requires less coding.

Occasionally, we receive an error message stating that a UiPath element is invalid, even though it should be working. This is frustrating and needs to be addressed.

UiPath needs to improve the selector and offer better integration for Python.

I have been using UiPath for two years.

I would rate the stability a seven out of ten because we sometimes encounter errors.

I would rate the scalability an eight out of ten.

The technical support is good but I usually find my answers using the UiPath Community forum.

Neutral

The deployment is not complex compared to other RPAs that require knowledge of Python or Java.

Deployment time varies depending on the use case but averages two to three days.

One person can complete the deployment.

UiPath offers two versions of its solution: a free Community edition and a licensed Enterprise edition. The Enterprise edition includes all features and automatic updates, which are not available in the Community edition.

The cost for UiPath is affordable.

I would rate UiPath a nine out of ten.

Basic maintenance is required for UiPath.

We have UiPath deployed in four of our departments including sales, booking, comp, and operations. In my department, we have five UiPath licenses.

My use cases are mostly in finance, including settlements and reconciliation processes.

UiPath has greatly improved the work we do for our clients. Because I work in consulting, it's crucial to see a reduction in the turnaround time for some of the high-end processes that we've worked on. We have taken down the time required for some processes from four hours to about 10 minutes. It's very important because of the time savings and the cost savings as well.

It also speeds up digital transformation and reduces the costs of that process. You might think you have to bring in a new system, but you don't actually change the system when UiPath is implemented. That reduces the costs of digital transformation.

Another benefit of UiPath is that it reduces human error significantly. In my experience, I would estimate the reduction at 40 percent. It has also freed up employee time and resulted in cost reductions.

The most valuable parts for me are the UiPath Studio platform and the Activities that it provides for automation. The platform is quite friendly and it's very easy to build automations. It's mostly drag-and-drop.

I can also implement end-to-end automation and that means that business owners can hand off these processes and focus on more high-value work. That gives them back hours as well. So it's very important that UiPath can complete automation processes from end to end.

Another advantage is that the user community is top-notch. One of the reasons I recommend UiPath is the knowledge you can get from the forums. And there are constant events that the community hosts around the world. You can be in the Lagos community, where I am from, and learn there, and you can also be in another community and learn things from them as well. It's really helpful.

And in terms of UiPath Academy courses, almost everyone I know has learned from the UiPath Academy. It's a great initiative from UiPath. It's accessible and has detailed content. It's great. You don't need to go anywhere else for training, it's all available in the Academy, and it's free, which makes it a no-brainer.

They can improve integration with other types of systems by giving us more connectors. That would mean UiPath would work natively with more applications. With that done, they will have built a fantastic solution.

I have been working with UiPath for three years.

It is very stable. I am coming from Blue Prism where the software crashes from time to time.

It's very scalable and can handle quite a lot of workload.

Technical support is quite friendly and prompt.

Positive

I've used Blue Prism as well. It was the first RPA software I worked with.

Most of our deployments are on-premises. Our deployment was straightforward. We had a guy who helped us implement and deploy it. It's a Windows Server deployment and it's deployed in multiple locations.

There isn't really any maintenance involved.

The pricing is reasonable.

UiPath is a great fit for enterprise-grade companies. It's user-friendly and speeds up the time to delivery.

Our primary use case with UiPath is to create automation software for the HR and the accounting department. Some of the automations that we do are automated attendance tracking, billable hours calculation, work hours calculation, expense reimbursements, et cetera. We have also completely automated our sales processes, such as contract building, invoice creation, etc. We do all this through UiPath automation. Earlier, all this was done manually, and it consumed a lot of time for us, but now, with automation, it's super-quick and efficient.

We are using a public cloud model. We host it on AWS.

It helps us to do end-to-end automation. The accounts and the HR department have a lot of employees to manage and a lot of queries come up. Previously, most of the tasks that we had to do were very time-consuming. For example, just attendance tracking and expense management consumed two days of the entire week, but after the end-to-end automation with UiPath, we hardly spend four to five hours per week on the same tasks. That definitely helped us.

Time-saving is the main benefit that we have got. The Build a New App feature helps us create our applications in a very quick and efficient manner. We can also share them with multiple stakeholders, which has saved us a lot of time. We used to spend two days per week on a manual task, but now, it's just four or five hours a week. A lot of time has been saved, and efficiency-wise, by introducing automation, very less errors are happening. That's one of the biggest bonuses of using UiPath.

It has definitely reduced human errors. With the end-to-end automation that we are doing, in addition to a lot of time savings, efficiency has been improved in terms of the number of manual errors. It has reduced about 95% of the errors. There are still minor hiccups here and there, but that's expected. With fewer manual errors, we are able to do things in a much quicker and more reliable fashion. Earlier, unnecessary time was being wasted on this, but now, we are completely dependent on automation. Automation and robots take care of everything for us. We just need to oversee things. That has made our life much easier.

We use the platform on the cloud. It has definitely reduced the on-premise footprint. One benefit of having a cloud product is that we need to do very little maintenance from our side. We just need to do the regular updates and install the patches that they give. It's on the cloud, so it's very easy. We just have to keep our application updated. It's very useful, and it saves a lot of time. With an on-premise model, a lot of maintenance is required.

It definitely speeds up digital transformation. We deal with a lot of employees or internal customers, and with automation, we are able to design applications that are very user-friendly. They are able to give us the data we need in a much quicker fashion. It has definitely been on the positive side for us.

For this digital transformation, we did not require any third-party or costly applications. Everything was there in UiPath itself. We just needed to subscribe to UiPath. It's a one-stop solution.

It has freed up a lot of employee time. The tasks that previously required two days per week now require just five hours per week. It has saved us that much time.

It has definitely saved costs for our organization. With the saved time, we are able to concentrate on different aspects of our work, and we are able to clear up most of our pending tasks. So, the efficiency has improved, which has been good for our business. Around 30% of our overall expenditure has been reduced because we are able to put in that much more work.

There is a feature called Build a New App in UiPath. I found that to be very good. It makes our job much easier to know how to build applications. There is also the Studio module. I am from a non-technical background. So, for me, designing and creating applications was very tough initially, but with the Studio module and the activity tab that they have, it's easy. Most of it is just drag and drop. I found that very valuable.

It's straightforward to build automations. The UiPath Studio has a lot of in-built templates to choose from. Most of the functionality is just drag and drop, and it can't get easier than this. It's really straightforward.

UiPath's user community is very active and very useful. The answers to most of my queries are already in the community. It's very user-friendly, and we can also clarify our doubts and have conversations with the UiPath community.

UiPath's academic courses on academy.uipath.com are also very useful. In case you have any doubts or you want to do any certifications, you can just log in. It's free of cost. You can just log in there and do your certification. You'll learn a lot. Both UiPath Academy and the UiPath Community are very good.

I'm from a non-technical background. For me, getting my head around designing and understanding RPA processes was very tough. UiPath Academy basically dumbed it down to my level. It has made it very easy for me to know and understand RPA. I have started designing and developing applications with UiPath. So, even a person from a non-technical background, like me, can produce reliable and very useful applications with UiPath.

The reports could be improved. They could be much more in-depth. 

There are some selector issues when it comes to web automation and desktop automation. There is a robot selector. When we feed the data, it tries to fetch the UI elements from that particular data, but that's not happening 100%. That could have some improvements. Apart from that, everything else is fine. I have not faced any other major hiccups or issues with UiPath.

In terms of additional features, some integration and API connector services need to be added, especially with the CRM software. Currently, they have a limited set of API connector services. They could increase that for the CRM software.

I have been using UiPath for nine months.

UiPath is a very stable application. We haven't faced any hiccups or any major downtimes. Being a cloud platform, it's very good. The only thing that we need to take care of is our internet and our system. Apart from that, I haven't faced any downtime issues or performance issues with UiPath. 

It's scalable. It definitely has all the capabilities for scaling up, but for our department, we most probably aren't going to scale it up because we currently have a sufficient number of users. We have been able to extract the best out of UiPath from the current usage, but it definitely has all the features to scale.

Currently, in our organization, it's deployed across multiple departments. There are 15 departments in our organization, and eight of those departments use UiPath. In our department, seven of us use this application. We have seven user logins for UiPath, but I am not sure about the number of users in other departments. The majority of users are non-technical staff and developers. There is a 50:50 ratio.

I have been in touch with their technical support, but my involvement is very less. They are very friendly, and they are very knowledgeable. They could solve most of the queries within 24 hours, and for most of the queries, they also had help documents that they shared with us so that we could learn, and the next time it happens, we are able to resolve it ourselves. So far, their support has been very good. I would rate them a 10 out of 10. I don't have any complaints so far.

Positive

We did not explicitly use any other product for RPA. 

I was not involved in its deployment.

We got some training from UiPath's third-party team on how to go about using the software because we didn't have any clue. For initial installation and deployment, we did not require anyone else. We did it ourselves. We just required some training on how to go about using the software.

In terms of maintenance, it requires minimal maintenance. It's a complete cloud product, and its maintenance involves downloading the latest release or updating to the latest release. That's it. We just have one person who takes care of all of these aspects. We don't have an extensive team to take care of the maintenance of the product. It's very easy for us to do maintenance. One thing that we like very much about UiPath is that it requires very little maintenance.

We have definitely seen a return on investments on UiPath. Basically, a lot of time was saved for us. We were able to concentrate on other aspects of our work. Tasks that previously required two days now just require four to five hours. There are about 30% cost savings with UiPath. 

The return on investment is quicker with UiPath. Earlier, the output that we wanted from a task took around 15 days, but now, it just takes around a week. That's the return on investment that we are getting from UiPath.

It's fairly priced. It's not too costly, and it's also not too cheap. When you bundle it with the UiPath Academy courses and the great community that they have, it is worth the price. 

We did try out Automation Anywhere. We did a trial of that software, but that was not reliable for us. We didn't like the performance that it offered. That's why we went for UiPath, and we have been using UiPath since.

Non-technical people have this misconception that automation is only for people with a coding or development background. I would definitely suggest trying UiPath because it breaks that barrier. Anybody with a little bit of computer knowledge will be able to design simple-level applications.

You can try the community version of UiPath. It's a free version of UiPath. If you are interested, I would also recommend trying out the UiPath Academy courses that are being offered by UiPath.

I would rate UiPath a 9 out of 10. If they can bring the integrations and the API services, it would make the product the best in the market. All other aspects are very good.

My main use case for UiPath Platform is to build automations on that, mostly to solve our automation use cases.

I have found many features in UiPath Platform valuable, particularly for financial use with its built-in OCR capabilities for document scanning. We have built automation for automatic bill validation using this feature. Document verification features are particularly valuable.

We have implemented AI integration features of UiPath Platform. We have also utilized the analytics component for tasks such as scraping data for product prices and job postings. Based on the fetched data, we have built automation with AI components.

The code-free automation engine of UiPath Platform saves considerable time by eliminating human intervention. All validations and data fetching are handled by UiPath Platform, removing the need for manual automation. The analytics capabilities of UiPath Platform assist in decision-making processes, especially when comparing product pricing from multiple vendors to determine competitive market rates.

In my opinion, while using UiPath Platform for quite a long time now, I don't see many issues, but for a newcomer, the learning curve is somewhat tricky. The documentation exists, but it would be beneficial to have more video resources covering the new UI and AI features for newcomers who are starting with this platform.

I have been working with UiPath Platform for more than three years.

I would rate the stability of UiPath Platform around eight. It is mostly available, but I have encountered errors once or twice in my career. We have reported these to the team, and they provided solutions. When there is downtime, they inform us about the expected resolution time.

For the scalability of UiPath Platform, we initially served a very small scale, but now we have scaled significantly. For our use case, I believe it's scalable, though I'm not certain about its performance in larger enterprises.

I would rate the technical support from UiPath Platform at ten. Whenever we require support, UiPath team provides direct access to a TAM through Slack. We can directly contact the TAM of UiPath, and they work to identify and resolve issues as quickly as possible. The support integration is excellent.

I would rate UiPath Platform's pricing at four. For us, hiring engineers would cost more, and there would be possibilities of human errors. UiPath Platform helps us reduce these issues, which justifies the pricing.

I am working with the code-free automation engine of UiPath Platform. We have implemented a hybrid model for deployment, with some parts on-premises and most in the cloud. We work with a hybrid cloud architecture using AWS, OCI, GCP, and Azure, though I'm not certain which specific cloud handles particular deployments as this is managed by our DevOps or security team.

Overall, I would give UiPath Platform a final mark of nine points.

Our primary use case involves the democratization of software through the Sysen Lever and Power User Program. Essentially, we are trying to automate complex processes that can be easily rules-based, eliminating the need for repetitive motions.

UiPath helped relieve some of the burden related to paperwork and regulation, making people happy and excited about new opportunities.

The drag-and-drop features are useful, and having the ability to integrate technical scripting is beneficial. It speeds up development while offering additional flexibility.

Scaling efficiently and supporting people with technical information has been challenging.

We have encountered scalability issues trying to figure out how to make the operations work with different setups. My particular employee group is all remote.

I did not evaluate other options before choosing iMac.

I rate UiPath an eight out of ten.

Our primary use case involves automating low-hanging fruit processes such as daily reporting, order entry, and AP invoice processing. We are a printing company with 33,000 to 34,000 transactions a year, and 70% of these are repeat orders that we aim to automate.

Implementing UiPath has increased speed and accuracy, freeing up staff to focus on higher-level tasks requiring creativity and attention. It has resolved the issue of order entry delays, reducing a process that could take two to four days to just five minutes.

The document understanding feature has been particularly valuable as it recognizes and extracts data from invoices and purchase orders, greatly saving time.

The fast growth of UiPath can be difficult to keep up with, so more informative sessions or webinars showcasing potential returns on investment for specific industries would be beneficial.

We started using UiPath in 2018.

In general, the stability of the solution has been positive.

UiPath has been able to keep up as our environment grows.

The customer service and support have been great, consistently providing answers or guidance.

Positive

We did not use a different solution previously. We chose UiPath for its user-friendly Studio and comprehensive resources.

We initially partnered with a company that was not the best fit, and have since switched to a more suitable partner, greatly improving our experience.

We have yet to realize a significant return on investment due to initial partnership challenges. However, we are now on track with a new partner.

Pricing is fair. That said, it requires justification for returns due to a tight budget.

I would rate UiPath a ten out of ten.

We are developing processes with UiPath for clients in the government and banking sectors. 

UiPath is flexible and has various automation capabilities. I like PDF automation, and we have multiple other tools, such as the AI Center and Document Understanding. There is more than one way to automate the same process. We can broaden our experience and use our imagination.

UiPath facilitates our digital transformation. We have an auditing team for our client that was manually collecting data every month from eight websites across different Indian states. We also have to validate the files we get. It takes a person three days to do that manually, but UiPath automation allows us to complete the process in a day, and it's more accurate. There were no errors, which is what the audit team requires. The banking sector is undergoing changes, and by using automation, the banks are improving.

The solution reduces human error in cases where we have Excel automation invovling some formula that needs to be copy-pasted, or we need to fetch the data from PDF to Excel in a particular column. It's easy to make a mistake when both keys are next to each other.  For example, we may make an error while writing "S is equal to A," and we might ignore it. A UiPath bot will perform that without making an error. If the process is properly designed and trained, we'll get the correct output. 

I appreciate UiPath's ability to automate complex processes. It's the best thing. The Action Center, Document Understanding, AI Center, and all the other components of UI Path are also good. I prefer UiPath over other automation tools.

It's easy to build processes in UiPath. I am from an engineering background, but UiPath is a low-code solution, so it's easy for a user with a nontechnical background to understand.  It's simple to explain things to business users. If I need to explain things to my clients, it's easier for them to understand how UiPath works. 

I have developed multiple end-to-end processes, including SAP, web automation, Excel, Outlook, PDF, and directory automation. For example, we might extract the information from the PDFs in a folder. A recent one involved invoice process automation. Invoices for rent and expenses needed to be processed for nine websites, which were automated in UiPath. It included SAP, web, and Excel automation.

The UiPath community has been helpul in cases involving clomplex logic. By getting in touch with the UiPath community, we could see all the new things that have been developed or released in the latest versions. We have community meetings. 

I've also obtained multiple certificates through the UiPath Academy. There are foundational and advanced courses. I was certified in solution architecture, fundamentals and methodology, SAP automation, administrator automation, AI Center, and Document Understanding

The time needed to learn UiPath depends on how much time you're willing to spend practicing. I completed the UiPath foundational and advanced courses in a month because I was working on it day and night, practicing with the different tasks we got online. Some of my colleagues took three or four months.

We use UiPath's AI features for Document Understanding. We have to train the AI model repeatedly so that it extracts the data correctly from the PDF. We correct it when there are mistakes so that it trains the model. Similarly, we have the AI Center, where we can choose from different models available from the UiPath or create our own.

A lot of the UiPath processes are capturing information from government websites. It's difficult to capture the correct format, so we need to use a third-party application to capture the information correctly. It would be better to have that capacity with UiPath, so we don't need another product. 

I have used UiPath for more than two years. 

I rate UiPath seven out of ten for stability. The stability varies from machine to machine. If you have enough RAM and CPU, it should be fine. Sometimes it lags on computers with older processors. I'm using an i7 11th generation, and it works perfectly fine. Also, sometimes there are issues in new versions, but it runs smoothly in the latest stable version. 

I rate UiPath support seven out of 10. The response speeds and the solutions they provide are excellent. I have contacted them multiple times to open up cases. Recently, a URL was not working due to some architecture issues, and they responded within two hours. 

Neutral

I have done one process on Automation Anywhere, but it was only an Excel automation.

The implementation varies from process to process and the availability of the process team. I have done processes on various timelines. It sometimes takes a week if the process is small. A few took around three or four months because the scope was larger. It covered 10 to 12 human steps and involved manipulating data in SAP and Excel. It doesn't take as long if it's a simple process that involves moving a PDF, copy-pasting, or bulk emails. It depends on the process length and the testing needed before we can move the process into production.

I handle the deployment because the infrastructure team does all the installation and orchestration. I have admin access, so I can publish and upgrade packages and maintain the licenses, machines, bots, queues, etc. It is all published in the Orchestrator and run on the production machine. Maintenance is required of ther are changes in a URL or some input. 

I rate UiPath nine out of 10. UiPath's license costs more than other tools, but once it is all set up, it's easy to use and is effective at multiple types of automation. If you don't have experienced developers, you can learn to use the UiPath Studio to develop some basic code.