UiPath Platform Reviews

My main use cases for UiPath Platform involve working within departments within our organization, discovering pain points, trying to automate those, and free their time up. That's what we were focused on for a while. Now we're trying to scale up, and hence why I'm here, to see what all the Agentic stuff is about.

From a developer standpoint, the features of UiPath Platform that I appreciate the most include the ease of building. They've made it a pretty simple tool. The features of UiPath Platform benefit our organization since we can go to production quickly. When we talk to a department, we identify a good use case for it, and it's rolling within a week or two.

I and my teams have used the vendor's UiPath Academy courses. The biggest benefits that I have seen from UiPath Academy are purely knowledge. We hit the ground running fast when we got into UiPath, so it's been a good resource.

In terms of the value that I gain by being part of UiPath Platform's user community, it's shared experiences. Being here, talking to other people in other financial services, has been helpful. If there's one thing my team talks about a lot regarding UiPath Platform, it is staying on top of updates.

In a perfect world regarding UiPath Platform, in Orchestrator, I could select a process and hit the "update all" button. There are some things coming down the line regarding licensing for UiPath Platform where our current license structure is being sunsetted. There's just a lot of confusion over that. 

A little more clarification around licensing and how we can best take advantage of it for our organization's purposes would be helpful.

I have been using UiPath Platform for two and a half years.

I assess the stability and reliability of UiPath Platform as very stable. I have not experienced any downtime, crashes, or performance issues with UiPath Platform, not at the fault of UiPath.

UiPath Platform scales very well with the growing needs of my organization. I have expanded usage of UiPath Platform. 

The process of expanding was fairly smooth. There are some hurdles that we had to overcome just with different business units and getting adoption going.

I evaluate customer service and technical support for UiPath Platform as pretty good since we have their premier support package. 

On a scale from one to ten, I would rate customer service and technical support for UiPath Platform a ten. I have no complaints. They're just very expedient. They respond quickly. They're there when we need them.

When evaluating UiPath Platform, the aspects that stood out to me were that we were on Foxtrot prior, and it was changing hands, and we didn't want to be a part of that. We'd have to redo everything anyway. UiPath was also a leader in the market, so we wanted to be a part of that. 

Before adopting UiPath Platform, I was using Foxtrot to address similar needs. The factors that led me to consider a change for UiPath Platform included that they were changing their platform and pricing. So we figured if we were going to have to do all this change anyway, we might as well assess what's out there.

The act of deployment was pretty seamless from my perspective. We have an engineering team that takes care of deploying, so I just turn it on.

I have definitely seen a return on investment with UiPath Platform. We have about 150 processes in production with UiPath Platform. The one department that has the majority of those processes has not had to hire anybody else for those two years. Their people are happy, and we've saved them money and the need for more people.

I personally didn't have to experience pricing and licensing for UiPath Platform, as that was someone in a bigger chair than me.

I did not consider other solutions before selecting UiPath Platform.

We do not use Agentic AI yet. 

My advice to other organizations considering UiPath Platform is that it works. Use it. Simple. 

I rate UiPath Platform a ten out of ten.

My main use case for UiPath Platform is to build RPA bots.

The features of UiPath Platform that I value the most are the scheduling features and the ability to bring our own LLM. 

Having the ability to bring our own LLM has helped reduce some of our costs. It was cheaper and we felt we had better results with the LLM.

My overall experience with using UiPath Agentic automation capabilities is that it was very easy and rapid to develop, and we achieved a more sophisticated end result than when we tried to use other AI tools to do a similar thing, which were not nearly as sophisticated or accurate.

My advice to another organization considering UiPath Platform is to focus on how they start up the program and what automations they choose to develop first. We went for the big wins with automations that would return a lot of resource hours, however, in hindsight, we should have brought in partners to track down and develop various use cases for automation. Any turning an ROI within six months should have been developed earlier, as we would have been three years down the road now of saving from those bots instead of having a long list of 30 bots that have been sitting there and not developed.

I have been using UiPath Platform for three years.

We have only had one big issue where the Google Suite products caused the bots interacting with the Google Suite connectors to fail, but we could never figure out why. We just ended up having to upgrade each of the bots, and thankfully they ended up working after that.

UiPath Platform has scaled really well with our growing needs. We went from two bots to three licensed cores, and so far, just those three cores have been able to support all of our 35 bots. We are adding about 10 to 15 bots a year.

On a scale of one to ten, I would rate my customer service and technical support experience as a ten. 

Every time I reach out to UiPath, my account rep quickly finds the right resources, gets us on a call in a timely manner, and helps us work through whatever we need. They schedule follow-up meetings to ensure we do not need more help.

Positive

The process with expanding has been pretty painless. We have our own CI/CD process that integrates with Git, GitHub, and our own pipeline, and it works really well, making pushing new bots not a problem at all.

We definitely have seen a return on investment with UiPath Platform. Over the three years, we have implemented 35 bots and are saving about 24,000 resource hours annually, and that does not even include the revenue that it has also probably helped generate.

Lately, we have looked at other solutions, including some of the Gemini products, to see if they had capabilities. We looked into them for performance, cost, support, scalability, and more citizen development capabilities. While Gemini has easier citizen development capabilities, what ends up getting developed is really not robust and often not enterprise-level use cases.

We do not use the testing features, however, we do use Autopilot and the Agent Builder within UiPath Platform. The deployment model for UiPath Platform is in the cloud. It is our own cloud and our own instance in AWS. 

We have not implemented the Agentic automation yet, so we do not really have metrics; the Challenger is the sales template that we implemented or technique. 

I would rate UiPath Platform overall as an eight out of ten. We have primarily Mac users throughout our company, and some features like Task Mining are not usable because it is Windows-based.

I have worked on Adi FlexiCapture, and my reviews are good about it because the automation that I had to end up using is still running fine, the document is in proper format, and it works fine. For Microsoft, I have tried using Form Recognizer for some passport extraction, and at that point in time, the extraction was not good. 

The solution speeds up digital transformation, but the cost is on the higher side.

The biggest benefits I have seen from the UiPath Academy include getting familiarized with whatever products they have, as whenever they release a product, they also release a course in the academy along with it. This helps users get familiarized with the tool and understand the capabilities of that particular solution they are putting forward.

The features I have found most valuable in UiPath are the robots, and now they have started implementing more in the intelligent automation space. This is a good step because the document understanding when it got added with Gentry T AI is working very well. 

However, the Orchestrator setup and the licensing model are aspects I don't like, though their automation cloud is good. 

The solution enables me to implement end-to-end automation, and I always do this, as any automation should be end-to-end. 

The solution has reduced human error. The solution has freed up employee time.

An area where UiPath can be improved is the pricing. The licensing model is confusing.

I have almost seven years of experience working with UiPath now.

UiPath is not that stable. It has many issues sometimes. Sometimes selectors may not work properly, and I think UiPath should also have some models for when other applications apart from replication are supposed to automate it, as the automation trips. There should be some sort of mechanism to override that, and many efficiency issues are still there, which need to be addressed properly.

The scalability of my iPaaS is scalable enough, but the problem is that since the license cost is high and most of our solutions are deployed in Azure VMs, hosting Azure VM is also expensive. The customers are hesitant to invest in more bots or solutions.

I would rate technical support from UiPath around six or seven, as it is average. The importance of end-to-end automation is significant for me, and I always want it to be that way.

Before using UiPath, I was a Dartmouth developer, so it's more of a generic thing.

We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

My relationship with the vendor is that my current company is a UiPath partner. We are a Diamond partner. We have used the vendors' UiPath Academy courses.

I cannot definitively state if this solution has saved costs for our organization, but most of the solutions are cost-effective as we did some automations for accounting in our old organization, and now most of the accounting staff are just doing monitoring rather than doing things manually.

I am uncertain about where we deployed in the cloud. We are not very happy with how the pricing is, as most of the UiPath products are priced on the higher end compared to the competitors.

Building automations using UiPath is much easier than using Power Automate or any other tools because I have most of my experience with UiPath, and they have tried to fine-tune the automation experience over time. It's much easier compared to other tools.

Minimizing my on-premises footprint is about migration to the cloud, and we are currently not using the on-premise version of UiPath. We have migrated to the cloud, and the migration process itself was very easy because they have a tool called the Cloud Migration Tool. 

It has more capabilities and is much easier for us to maintain when migrated to the cloud because we don't have to update the orchestrator after every release. 

The approximate number of end users in my organization of UiPath are more than twenty to thirty.

To someone evaluating this solution, I would say that it is good and it is a product that is evolving along with the current trend, looking into AI and moving into Accent Tech, so the future is still there. 

On a scale of 1-10, I rate this solution a 6.5.

My main use case for UiPath Platform is order to cash. They are currently building the bots for our order to cash process, and we have three bots assigned.

In my opinion, the best features that UiPath Platform offers are that it is very user-friendly. It is user-friendly for me because of both the interface and documentation.

UiPath Platform has positively impacted my organization by moving us from data entry to analytical work. This shift has changed my team's day-to-day work by allowing us to spend fewer hours on data entry.

Regarding UiPath Platform's AI capabilities, I think its governance and security are really well managed. In terms of UiPath Platform's AI capabilities, I find its accuracy and reliability of output to be pretty good.

UiPath Platform can be improved by providing more communication down to the users as opposed to just a company.

I have been using UiPath Platform for a year.

UiPath Platform is stable.

The scalability of UiPath Platform is good.

The customer support is excellent. I would rate the customer support a 10.

UiPath Platform is deployed in our organization using the cloud.

They are currently building the bots for us for our order to cash process.

It is too early to see a return on investment.

I have no concerns regarding pricing, setup cost, and licensing.

I would rate UiPath Platform an eight on a scale of one to 10. I rate it an eight because we are still new and we are still learning, so we do not know much more yet. UiPath Platform has freed up employee time. This has affected our business by allowing us to focus more on analytical work. My advice to others looking into using UiPath Platform is to get the processes mapped out first. My overall review rating for UiPath Platform is eight.

My main use case for UiPath Platform at Dropbox is automating the finance department. We are currently using a significant amount of RPA there, and we are also exploring new opportunities to integrate agentic features. For now, we are focusing on finance, but later we are trying to explore opportunities in other departments as well.

A quick specific example of an automation I have built for the finance department using UiPath Platform involves automating the processes that the finance team needs to perform at the end of every month. This is a critical period for the finance team because there is a lot to do. For example, we are mainly automating processes where we need to retrieve reports from different vendors. I recently deployed an automation where we had to log in to the Uber for Business portal and download a series of files in different formats such as PDF, CSVs, and Excel files. Once we have them, we need to apply the typical internal business rules, and once done, we upload the resulting file, the output file, to the Oracle Fusion platform.

My team reacted positively to having this process automated; they are completely happy, and other departments are hearing about our success in the finance team. They are constantly asking us if we have the capacity to analyze their use cases, and there is a lot of room for automation within the different departments of Dropbox.

This automation has led to measurable outcomes, such as time saved and error reduction. While I do not have the exact numbers, we are focused on saving hours during the critical period, and we are measuring the reduction in errors, which is also useful.

This solution has reduced human error and freed up employee time. The overall impact is positive, and these results are reaching senior leadership, which promotes automation throughout the organization.

In my opinion, the best features UiPath Platform offers are everything. I have a lot of experience with RPA, which is great and has proven effective. It works very cleanly and is quite intuitive. What I appreciate the most is that we are trying to unify everything in a single platform so we can orchestrate everything together.

The ease of use of UiPath Platform stands out for me. Technology today grows quite quickly, so we need to spend time learning the new features, platforms, and competitors. However, I think UiPath Platform does a great job because it is easy to understand, intuitive, and easy to learn. We do not really need to spend weeks or months learning the platform. After a few hours, we can get familiar quickly with it and start building with it.

I do not have any direct ideas for improving UiPath Platform right now. I have been exploring other tools as well and can see that the platform already includes everything I need.

I believe it would be great to have the ability to connect UiPath Platform with other tools. From a development perspective, it would be useful to inject Confluence documentation or PDF documentation so we can use a generic AI assistant. However, I believe that this capability is already developed since I think we have the MCP configuration needed to use UiPath Platform from Codex or any other AI assistants that can connect to other platforms.

I have been using UiPath Platform for eight years.

We did not experience stability issues.

There were no scalability issues noted.

The customer support has been good.

UiPath Platform user community is super useful, as it is a very strong community where I always find answers to my questions.

UiPath Platform is our first solution.

The initial setup was straightforward. We deploy UiPath Platform using the public cloud.

The implementation was handled in-house.

We have seen returns such as time saved and error reduction, which are valuable but not quantified in numbers.

It is good. It is easy to understand the way how we get billed.

We did not evaluate any other solutions.

I have no additional thoughts about UiPath Platform; I want to thank the company because, thanks to UiPath Platform, I have built a very good career in IT. I started using UiPath Platform since I graduated from the university and found an opportunity. I took all the courses and different certifications, and I am still here, trying to learn the new features. I am very passionate about UiPath Platform and where the whole platform is going.

I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy are that it is super useful. It is actually how I have been learning UiPath Platform throughout the years, and it continues to be quite helpful for us today.

I would rate this review a perfect ten out of ten.

We have many use cases for UiPath Platform, focusing on document processing, process automation, and software testing. For one specific process, the current testing for any software we develop is manual, and we want to change that to be automated. We plan to use agentic automation to automate processes and streamline operations, as time efficiency is a significant concern for us. We are planning to use agentic automation to help address time challenges for potential student applicant intake and student recruitment. By leveraging agentic automation, I hope to see a 25 to 50% decrease in the amount of time spent by our human employees working on that process.

The best features UiPath Platform offers include Cartographer, the agent test, the testing agents, IDX Form Recognizer, and the entire Maestro platform. The form recognition for process automation would have the biggest impact for my team because it can improve efficiency. If we move forward with UiPath Platform, I think it would streamline complex operations, give better results for testing software, provide faster results, and increase productivity by freeing up users from menial tasks to focus on more important work.

UiPath Platform is new to us, so currently I do not think there is much that I could speak to about improvements; I think it is a pretty good product as is.

This is my first exposure to UiPath Platform at this conference, and we are in talks to bring it into our company and start using it.

UiPath Platform is stable based on what I have heard.

Based on my current knowledge, UiPath Platform's scalability looks to be far beyond anything that we have used before, so it looks good.

I have not had any interaction with customer support so far.

I previously used Power Automate by Microsoft, and I am looking to switch because it is just not as capable as UiPath Platform.

I have not been involved in the pricing, setup cost, and licensing aspect so far, as that is handled by our CIO; I am currently involved in preparing to implement UiPath Platform.

I do not have a return on investment from UiPath Platform yet, as we have not implemented it.

Before choosing UiPath Platform, I did not evaluate other options.

I have used UiPath Academy courses and found them to be really useful, as I am coming from a different platform; getting to know the layout and the terminology will allow me to really hit the ground running before we even get the product.

Regarding UiPath's user community, answers often come from use cases and real-life scenarios where people encountered a similar situation to yours; while there is always direct support from UiPath, sometimes an odd question or a different scenario has already been dealt with by someone else, and that would be helpful.

I do not have coding agents yet, so I cannot answer that question because I really have no experience with it.

My advice for others looking into using UiPath Platform is to not be fooled by everybody's AI bells and whistles; the real bulk of UiPath Platform is the automated processing, robotic process automation, and the strength in that when combined with AI, as they have been a leader in robotic process automation for far longer than these AI companies that are trying to jump into it now.

I have given UiPath Platform a perfect rating of 10 out of 10.

My main use cases for UiPath Platform are mostly customer service related for claims handling and underwriting. We're an insurance company, so something that helps the underwriters make decisions.

My use cases with UiPath Platform's Agentic Automation involve the process that occurs when we get a claim. When the user calls and they give the initial details, we call it First Notice of Loss. That whole process is using this process.

The features of UiPath Platform that I like the most include the Maestro flow.

As for how these features have benefited my organization, we have a lot of customer service-related processes, and it helps us orchestrate different parts of the process. There's a lot of handoff between automation and then a representative taking some action and then handing off back to the automation or some other team who needs to take some different action. Maestro helps us orchestrate those processes.

I think UiPath Platform can be improved by providing more support for customization in terms of integrating with some internal applications throughout the process, such as MCPs or APIs for various stages or products that they have.

I have been working in my current field for three years. I have also been using UiPath Platform for three years.

My thoughts on UiPath Platform's user community in terms of the value that I gained by being a part of it is that it has been really helpful. The user community, whenever we run into any issues, are really helpful.

Prior to adopting UiPath Platform, in my previous company, we were using Python a little, but it was still in conjunction with or connecting to UiPath Platform internally somewhere.

The factors that led me to consider a change involved, as I mentioned, this was with my previous company. Currently, our company uses mostly UiPath Platform, and with all the new features that are coming up, we don't really need to have a lot of external or different automation tools.

The outcomes we have achieved by leveraging Agentic Automation are limited since we have only done POCs, so we don't really have a productionalized version of the product.

The advice I would give to other organizations considering UiPath Platform is that it's definitely one of the up-and-coming options for orchestration processes. You can build out various components in different applications. You might have something already in AWS or GCP or your in-house built-in product or an application. This would definitely help connect all those and also integrate with human-in-the-loop and make that whole process seamless. I would rate my overall experience with UiPath Platform as 7.5.

My main use case for UiPath Platform is that we use RPA, AI, and artificial intelligence.

Currently, we are using AI agents connected to APIs where they retrieve information; RPA processes the automations, making a process that once involved a human now fully autonomous.

For the process we automated, if a customer wanted to extend their lease while waiting for a vehicle to come in, they previously had to call and talk to an agent, but now they can log into their customer portal to request it online, and if they qualify, the automation uses an API to process the extension.

One of the main benefits is that we have reduced the number of incoming calls that our customer service reps handle because now customers can request it via their customer portal.

Using UiPath Platform Communications Mining, we are able to automate actions and responses according to the type of content in the message.

For example, we have automated emails going back to representatives or other employees, where an agent does not have to do it anymore.

UiPath Platform offers many best features. I would agree that some popular features, such as process automation, AI integration, and ease of use, are among my favorites, especially the workflow layout patterns.

What I find most useful about the workflow layout patterns is that it is twofold; the sequences and flowcharts make it very easy to navigate.

UiPath Platform has positively impacted my organization by taking some manual, tedious processes and enabling agents to work on other key initiatives.

I believe UiPath Platform can be improved by continuing to grow with the changes in the business pace.

I have been using UiPath Platform since 2019.

UiPath Platform is stable.

The scalability of UiPath Platform is improving in a positive way.

We did not previously use a different solution.

I was not involved in the pricing, setup cost, and licensing, but pricing must be adequate as we can leverage the technology.

We have seen specific outcomes, such as a reduction in call volume and fewer employees needed.

It has reduced human error and freed up employee time, as it helps process information that CSR agents used to handle, allowing them to focus on higher priority tasks.

I was not involved in the pricing, setup cost, and licensing, but pricing must be adequate as we can leverage the technology.

Before choosing UiPath Platform, we did not evaluate other options.

We have taken UiPath Academy courses, which have made our team more knowledgeable when discussing automation with business leaders.

My thoughts on UiPath Platform's user community are that the interaction allows us to hear about other customers' issues and problems and facilitates the offering of potential solutions if we face similar challenges.

We just started using agentic automation, so the verdict is undecided, and I cannot provide a definitive answer.

I would advise others looking into using UiPath Platform to give it a try, as it has been very positive for our workforce. I gave this review a rating of 10.

Currently, my main use cases for UiPath Platform are working on Agentic. Previously I have worked on multiple RPA processes, be it finance, sales, or airport operations. 

My use cases and the department processes I have automated with UiPath Platform Agentic Automation are from the airlines industry, such as seat assignment and refunds for now. 

By leveraging Agentic Automation, I have achieved outcomes such as processing the refund requirements of customers; using the Agentic AI, I can process the documents easily and can just get the narrative that is present in the document to determine if we need to give the refund back or not.

One of the features of UiPath Platform that I appreciate the most is the Orchestration, along with the user-friendly UI where I can develop the code. These features benefit my organization by providing a low-code platform, using which we can easily deploy and develop our processes.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are very good; it's very reachable and has a quick turnaround if I have any queries.

UiPath Platform can be improved by adding more functionalities around security, especially around the Agentic AI. In the next release, I would want to see everything around Agentic included, making it more user-friendly, easier to access things, and allowing multiple tasks to be done on a single screen.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very good. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very effectively with the growing needs of my organization, as I work on multiple projects and can easily develop as soon as I get a project; the turnaround time is very low. 

I have expanded usage, and the process has been very smooth; if I see an additional requirement in a process, I can easily develop it, and with multiple functionalities available in UiPath Platform such as Action Center and Human in the Loop, it scales effectively.

I would evaluate customer service and technical support as very good. 

In case of any technical issues, I directly reach out to the SMEs and the TAMs assigned to me, who set up a quick meeting and are happy to resolve issues easily. 

On a scale from one to ten, I would rate customer service and technical support as a nine; they are very reachable and knowledgeable, providing multiple solutions whenever I reach out.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

There weren't any challenges with the deployment. Frankly, it's very easy. It's direct.

I have seen a return on investment with UiPath Platform. Based on UiPath Platform, I have around 300, 400 bots with us, resulting in a very good ROI of approximately 20 million plus.

My experience with pricing, setup cost, and licensing as a UiPath Platform customer is very good; we get a bundle license, and if we have any issues, we can directly reach out to the sales managers to resolve them.

Before selecting UiPath Platform, I tested other products such as Power Platform and Automation Anywhere, but when I considered the UI and ease of use, I chose UiPath Platform. In my evaluation process, the positive aspects included the ease of use, the Orchestration as one of the biggest advantages, the support, the customer support, and the Development Studio, which is very good. The negative aspect was evaluating the license cost based on the ROI to determine if I could achieve it or not.

As a UiPath Platform user, my advice to other organizations considering UiPath Platform is that the platform is excellent; they should focus on comparing with other platforms, the ease of use, the products provided, the accuracy, and their quick turnaround for implementing new updates. 

My teams have not used the vendor's UiPath Academy course. 

I rate UiPath Platform as nine out of ten overall. It has everything you could want in one platform, including Orchestration, development, ease of use, easy connectivity, and the Academy is excellent for learning.

My main use cases for UiPath Platform in my organization involve automating those manual tasks that people do all the time. 

For example, we have processes that monitor email accounts that automatically pull down the documents associated with those emails and stores them where they need to or uploads them into a database. We have processes that go out to websites, grab information, and bring that down for any reporting purposes or to store in a database, etc. Those are pretty much the main kind of processes for the most part. 

The use cases for Agent Builder involve an automation that we're currently working on for our owner relations department. They receive a ton of emails asking about various information about their ownership, or maybe needing to pass off their interest to a family member, or they've sold their interest. So this agent will receive those emails, get the context of that email, get the sentiment, and be able to route that email to the correct person or department that needs to handle that request. So it could be a revenue question, it could be a land question, it could be all sorts of different questions.

The features of UiPath Platform that I most appreciate include the great user interface, and I've really enjoyed using it as well as the ability to write your own code in there. You're not just stuck with the drag and drop, you can actually write your own. 

We're starting to get into the Agentic processes, so that's been really cool seeing that, getting to know how it works and building out solutions with that.

I have realized huge benefits from using UiPath Platform overall, especially from Agentic Automation. For the email processing mentioned earlier, just this year, we've processed close to 400,000 emails, which equates to about 6,000 hours of employees' time. So that's a huge savings right now, just processing emails. 

We've had processes that someone literally would spend two days out of the month submitting stuff online. That's all they did for two days. We've automated that where they don't touch it at all. They just get a confirmation email at the end of the month that it's been done.

UiPath Platform can be improved in the Studio Web deployment process, as it needs some work. Deploying the agents to the various environments seems not real polished yet. We've had some issues there just clearly understanding. If they put some focus on getting that clearly defined and a clearer process in place, that would definitely help.

I have been using UiPath Platform for approximately four years.

I would assess the stability and reliability of UiPath Platform and its bots as pretty good. We really haven't had any issues too much. We've had some connector issues recently. For the most part, the platform is pretty stable. It's never really hindered our business or anything like that.

As for how UiPath Platform scales with the growing needs of my company, it's not really applicable for the fact that we do all of our stuff on-prem. We have the Automation Cloud, but that's not really affecting where and how our bots run. 

We're kind of at our own constraints at that point. We're able to scale pretty easily and set those new servers up within UiPath Platform relatively quick and easy.

If I used UiPath Platform support, I would evaluate it as not being great. Every company I've worked with, their support hasn't been great, and it tends to be the same way here. 

We do have a technical account manager who's been great. So a lot of the stuff, we discuss with him and he may create a ticket or escalate in a way. When we have done support tickets, I provide all the information they need and then their first question is to provide the same information.

I don't feel they look at what you submit or what you're asking for. It's frustrating. It seems they have a script that they go by and that's all they do.

Positive

I'm really not sure what other RPA solutions were evaluated prior to UiPath Platform. I know in-house we have Microsoft Power Automate. Everything we've done in there, we've moved off and moved to UiPath Platform. We really prefer it. 

A lot of the stuff in Power Automate requires premium connectors, while you don't have that issue in UiPath Platform. Things are just much more streamlined and easier to use in UiPath Platform. There's just a lot more flexibility with UiPath Platform and it's overall a better product, in my opinion.

My experience setting up UiPath Platform has been smooth.

The time saved extracting data points with Agentic AI is probably reducing at least 50% of the person's time that has to deal with this mailbox. They're no longer having to monitor it all the time. They're no longer having to create tickets in SAP to route things. All they're doing is confirming that it's doing what it's supposed to be doing, and that's it.

UiPath Platform was given to me. The business decided on it and they wanted it as a citizen dev platform. IT ended up having to take over and now we have our own development shop for UiPath Platform and the citizen dev is essentially no longer. 

I would advise anyone considering UiPath Platform that it's a great platform. I would recommend it to anyone that's looking into getting into an automation platform. 

Unfortunately, I haven't worked with too many other automation platforms. From what I've seen with UiPath Platform and what I've worked with, it's been great. I'm an advocate for it. 

I would rate this platform a nine out of ten. It's easy to navigate and use, with many useful connectors and activities.