We started out with a lot of unattended use cases and then moved into using attended bots to help users. I've been with two separate companies. One was a financial services company. However, there was a lot of support for external clients. In the company now, we're doing a lot around the back office, HR, finance, and supply chain. UiPath just runs the gamut of all different kinds of use cases.
Senior solutions architect at a comms service provider with 10,001+ employees
Low-code, is continuously innovating, and has a helpful user community
Pros and Cons
- "We enjoy the constant innovation. It's coming out with new things that we can use and new features all the time."
- "We're actually looking into a document to understand the use case. It's essentially car titles, and we're struggling. We've used several different OCR engines to try to train the model and try to improve it. For us, a little more direction on how to actually achieve this would be useful. We've been struggling for a couple of months now trying to get it working and getting it to the level we need it."
What is our primary use case?
How has it helped my organization?
It's definitely made it easy to build automation. We have a team of about four or five developers. One of them was straight out of school, and they had never really had professional experience. We've also taken a couple of developers that were more into custom code and converted those over to using UiPath. It's interesting to see the level of excitement when you use a tool like UiPath from someone who is straight out of school and can convert over.
What is most valuable?
We enjoy the constant innovation. It's coming out with new things that we can use and new features all the time. RPA has been around for a while now; however, the fact that we're adding integration services, adding apps, and all these other features, makes it possible to expand our use case.
We use UiPath to automate processes that deal with a good environmental cause. For example, for the company, however, we get invoices for bulk fuel. Our company sends out a lot of trucks, and a lot of customer engineers to actually service equipment. All this was manual, and a lot of not knowing how much we were paying. We automated that, and then the next step of that process is, "Okay. Can we start figuring out exactly how much money we spend on fuel, now, let's try to figure out ways to lessen that?" I could see how that could be environmentally friendly as we're trying to reduce consumption.
The user community is interesting. I've met a couple of people here and had really good conversations. It's interesting in the virtual world that we live in now, where everybody's just a face on a screen.
We've used UiPath's Academy. Being a solution architect, I'm not hands-on with code every day. I got certified as an RPA associate so that I could better understand what the developers are working on and using. When I'm designing solutions, I have a better knowledge of what's possible. I've taken a lot of the courses on UiPath Academy.
What needs improvement?
We're actually looking into a document to understand the use case. It's essentially car titles, and we're struggling. We've used several different OCR engines to try to train the model and try to improve it. For us, a little more direction on how to actually achieve this would be useful. We've been struggling for a couple of months now trying to get it working and getting it to the level we need it.
Buyer's Guide
UiPath Platform
September 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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For how long have I used the solution?
I've been using the solution for five or six years.
What do I think about the stability of the solution?
The stability is great. I compare it to what I would think the best in class is. It's like Microsoft releasing patches. I've had fewer issues with UiPath updates than I do with my Office client on my computer. Therefore, it's very stable.
We've had it where we had an update, and it did break some of our robots, and we had to go and do some troubleshooting, yet that's only been one time. It's pretty good overall.
What do I think about the scalability of the solution?
It remains scalable for us. We're not a huge shop yet as far as the number of bots, so it remains to be seen. It will be interesting when we try to reorganize our Orchestrator to make it more scalable. I can't really answer that one yet, as we haven't really tried to scale a lot.
How are customer service and support?
Technical support is great. It's easy to reach out to them. It's easy to get feedback. As with any organization, a lot of times, the first answer is, "Go read the FAQ." I usually respond, "Well, I've already read the FAQ. That's why I'm asking." This is normal. Once you get past that, they're really ready to jump in and help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I started out in 2016 looking at what was the best solution for the company. We looked at several of the top options. They're still the top ones today if you look at Gartner, Forrester, and publications like that. I used some of them. I've used Power Platform and other low-code tools like Pega and Appian. There are a lot of different tools in this space, and they all bleed into each other.
I've been with two companies that focus on UiPath. It's just the constant way they try to keep up and keep innovating has made them a bit different than other options.
How was the initial setup?
I was not involved in the initial deployment of the platform. I came in about a year ago. Since then, we've done things like automating month-end close processes, automating a lot of manual processes from moving from an old legacy HR system to Workday, and integrating with Workday. There have also been several other different smaller use cases like that. That said, for the implementation of the main platform, I wasn't here for that part.
The deployment of automation depends on how it's built and how you structure your UiPath Orchestrator, which has changed a lot in the last one or two years. They've got this concept of modern folders now in UiPath.
It's taken a lot of effort to transform what we did previously into what we're trying to do today. We very much had one tenant for one automation or a group of automation. Now, we're trying to do more. We ended up with a lot of tenants. Now, we're trying to consolidate into fewer tenants with these modern folders and trying to understand how that all works.
What was our ROI?
We have definitely seen an ROI. The team has talked about a million hours returned back to the business for other activities. It took a few years to get there, however, now it's every year.
What's my experience with pricing, setup cost, and licensing?
The pricing changes every day, however, it's not unlike any other SaaS platform. Sometimes it's hard to understand. That said, I'm more on the technical side. Some of the big questions are unattended versus attended since there's a lot more cost to unattended. When we get into document understanding, it's the number of OCR models, and the models you use that increases cost.
Which other solutions did I evaluate?
I looked into the other two big ones in this space. One of them, and this was in 2016 or 2017, didn't have a concept of attended automation. They thought it should all be unattended and no one should touch it. It should just run. That was really a barrier for us since one of the big value propositions is just automating those small tasks that people do to free up more time. Attended automation eliminated them.
One of the other ones we looked at couldn't support us. It was a proof of value, proof of concept type exercise, and they couldn't give us the support we needed to execute it. It was pretty easy to disqualify them when they couldn't go through that pre-sales motion to really get us. Why would we want to sign a contract? Why would we want to move forward?
What other advice do I have?
Potential new users should focus on the business driver or the business use case and find the best tool. UiPath lives in this space of RPA, low-code, AI/ML. There will probably always be three or four of these tools to choose from at any enterprise or sizable company. How do you pick the right one? It's really about what the business is trying to do.
I'd rate the solution eight out of ten.
Support is good, reliability is good, and innovation is great. There are just some things they could get better on to catch up with some of the other players in surrounding technologies. UiPath started as RPA. Other companies started as integration platforms. I know we're getting into connectors and things like that. It just keeps moving in that direction.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Cloud Engineer at a tech services company with 201-500 employees
It helped us to eliminate about 80 percent of repetitive tasks
Pros and Cons
- "I like the fact that UiPath makes everything fast, and you don't need to employ as many people to do all the dirty work. All of our clients only used UiPath."
- "What I'd like to see is more tutorial videos on YouTube. Maybe they could have a YouTube channel, and the community could empower more content creators to make how-to videos. When clients call us with issues, we wouldn't have to explain."
What is our primary use case?
Our client wants to reduce their manual work, so they feel an automated solution would work better. The company has one staff member who is well-versed in automation, but they wanted us to suggest more solutions. We decided we should stick with UiPath since they are familiar with it. It's a local community bank with many feeds at the end of each business day. They have about 50 agents handling those feeds.
The client caters to poor people in the community who tend not to trust banks. The community bank sends agents into the fields and shops. They show them a card and suggest that they save a certain amount of money each day. They collect it and take it in a book. They then have to bring the book back together with the money. They're helping the poorest of the poor to save money. Based on what they've saved, they can get a loan.
The bank encourages customers to save, so they collect daily. They were bringing this data back to the office and entering it by hand. We showed them that UiPath could do all that for them.
We prefer a cloud-based solution because we are a digital-transformation company. However, the client wanted to keep everything on-premises, so we needed to show the benefits of migrating to the cloud. In Africa, power is a problem. Energy costs a lot, and power outages can disappoint customers. In the end, we won them over by showing them the advantages of the cloud, so UiPath is deployed on the cloud. It's highly available, and they want their data to be accessible all the time.
We have about 30 UiPath users, most of whom are IT Administrators. We use the generic term IT Administrators. The company is structured so anyone can be deployed anywhere at any time. We use UiPath extensively in the particular scenario that necessitated our initial use. If we get more clients seeking to reduce repetitive tasks, I believe we will continue to expand our usage.
How has it helped my organization?
With UiPath, we could automate many of our client's data entry tasks, making the process easier and more efficient. I would estimate it helped us to eliminate about 80 percent of repetitive tasks. The Automation Cloud helped us reduce costs and ensured the solution was always available. In the event of downtime or disaster, everything can still be recovered from the cloud.
We would recommend cloud solutions from Azure, AWS, etc. Using UiPath made us see that we should not just rely on cloud-native tools alone; we should look outside the box. Because of our experience with UiPath, we are more open to tools that will help the client work more efficiently. This made the client's life easy because it enabled them to reduce hiring costs and become more efficient.
UiPath handles all the infrastructure, eliminating the maintenance burden because we don't have clients constantly calling us about technical problems. UiPath helped us achieve our objectives faster than we would've normally. The project was supposed to be delivered in 10 months. However, because we eliminated repetitive tasks, we delivered the project in about six months, saving time and costs. UiPath Automation Cloud also reduced the total cost of ownership from infrastructure, maintenance, and updates.
Automation Cloud helped us handle as many customers as possible because the vendor takes care of the maintenance and everything. We can spend more time focusing on the work we're supposed to do to handle as many customers as possible. UiPath provides a preconfigured solution, which offers more value to our clients because we do not need to configure anything.
It reduced our team's workload by enabling end-users to create their apps. We can easily walk them through the process over a Zoom call. Instead of throwing the whole backload at us, we can give them instructions over Zoom in an hour or two, and they can pick it up from there. It has dramatically reduced the stress on the IT department.
We've used the UiPath Academy courses. Sometimes, a client will call you, "Your company recommended this to us, and now we're having problems." They expect us to know everything, so we need to get information from the academy. The most significant benefit of UiPath Academy is that I don't look like an idiot in front of my boss and the customers. It makes me much smarter and more authoritative.
The UiPath community is also a valuable resource. When I have an urgent question, I post it on the community forum, and someone who has had a similar problem will respond quickly. I don't need to spend time researching. Product support is better with the UiPath community.
UiPath reduced the costs of digital transformation. Digital transformation would always involve some costs, whether you like it or not, but when you look at it holistically, it's still cheaper than doing things the other way around. It also reduced the cost of automated operations by an estimated 65 percent and overall costs by about 45 percent.
The solution dramatically reduced human error. No one on my team or my boss would ever want to return to when we weren't using these solutions. We've discovered that it saves money on hiring costs and reduces many problems. It has freed up employee time. We delivered a 10-month project in six months. A technician gets assigned to a client for a specific number of months. If you finish earlier, you can spend time on another fun project you want to take on in the company.
It had a positive impact on employee morale. We were excited because we had four extra months. My colleague began attending an online school that his work usually would not give him time to focus on. He used that time to finish his master's degree, so he's happy.
What is most valuable?
I like the fact that UiPath makes everything fast, and you don't need to employ as many people to do all the dirty work. All of our clients only used UiPath. I've never tested Automation Anywhere, but UiPath is excellent. They are doing a lot to stay ahead of the competition. I feel that if they continue doing what they're doing, the competitors would always have a lot of work to do because they will always be on top of the league. It helps with end-to-end automation. We discovered that we don't want to do tasks manually, so automating the entire workflow helped to achieve that.
The attended automation feature has been helpful in my experience because my company works on other companies' projects and solves their problems. If I'm assigned to a particular company, and I feel that this would be the easiest way to get the work done, I'll use any of the automation possibilities that we have.
The AI functionality makes life easier for everyone because it helps us deal with complex processes. We use machine-learning models for the most difficult problems. At the end of the day, the solution understood the problems because we had already created models. It understood what the problems were and could follow through to solve them.
What needs improvement?
What I'd like to see is more tutorial videos on YouTube. Maybe they could have a YouTube channel, and the community could empower more content creators to make how-to videos. When clients call us with issues, we wouldn't have to explain.
If a client using Azure has an issue, we assign an engineer. Let's say you still have a problem after the engineer has consulted with you and referred you to the official documentation. It would be helpful if there were a content creator on YouTube to explain the problem in an accessible way.
For how long have I used the solution?
I began using UiPath a little over a year ago. I work at a consulting company, and one of our clients uses UiPath. They needed advice about how to undergo a transformation.
What do I think about the stability of the solution?
UiPath is stable.
What do I think about the scalability of the solution?
UiPath is super scalable. We are a company that always likes to think outside the box. We invest in research and development to stay ahead of the market and our competitors.
How are customer service and support?
I rate UiPath support eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
In the beginning, we had some issues. We found it complex initially, but it became simpler over time. The deployment didn't take much time. It was less than a week. There was a learning curve, so that's why it took us so long. Maybe it would only take a day if we knew what we do now.
What's my experience with pricing, setup cost, and licensing?
No matter how much you complain about the price of a SaaS product, it's still cheaper than building your own data center and other infrastructure. That's my perspective as someone who works for a company that does digital transformation. The price is cheaper than building and deploying your own solutions.
What other advice do I have?
I rate UiPath 10 out of 10. I recommend trying it for a month. We tried it, and now we are hooked and still use it. I don't think anyone on my team or my boss wants to switch solutions anytime soon.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
UiPath Platform
September 2025

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
869,095 professionals have used our research since 2012.
Software Engineer at Wells Enterprises, Inc.
A broad solution that effectively uses machine learning to automate processes and save time
Pros and Cons
- "The solution's AI technology and machine learning models are the biggest contributor to saving time."
- "The solution's OCR engine is lagging behind Power Automate a bit."
What is our primary use case?
Our company is in the dairy industry and uses the solution for automating 25 processes.
We started with financial items such as utility invoices, vendor invoices, accounts payable, and accounts receivable.
We are also simplifying the processes for creating recipes and food manufacturing.
For example, we were able to use machine learning to read invoices for utilities at all of our factories and from 50 dairy vendors. All the invoices look different and AI is able to recognize where important data is located. The AI technology is amazing and we use it for three of our biggest processes.
How has it helped my organization?
We estimate that the solution has saved us 10,000 hours per year. We only have three developers who are dedicated to the solution but have netted huge time savings.
In total, since implementing the solution we have saved 19,000 hours across 25 processes. We are very happy with the results and will continue to expand.
What is most valuable?
The solution's AI technology and machine learning models are huge for our company and the biggest contributor to saving time because we teach the model to read invoices.
We are above a 97% success rate on all transactions. Our company is growing, but we are not increasing staff because robotics allow us to keep up with work flow.
We use the solution to keep up with demand. Our staff is relieved and happy because robotics handles small but tedious items, allowing staff to free up their schedules and focus on more important things. We used to have to beg for projects but now staff ask us to help.
What needs improvement?
The solution's OCR engine is lagging behind Power Automate a bit.
It would be nice to have a knowledge base for C# that includes scenarios specific to the solution.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable with no problems.
What do I think about the scalability of the solution?
The solution is scalable and depends on the speed of development.
How are customer service and support?
Technical support is good and has been able to solve issues any time I contact them. There might be a bit of back and forth with support emails, but all problems get resolved.
The solution's community and forums are important and very helpful. I can reach out at any time to get answers. Everyone I have communicated with in the forums has been great.
I rate technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was an intern on the company's data management team and was looking for ways to automate my own job out of curiosity.
I started with Power Automate and created a process to show my boss. He indicated that the company was already exploring AI and asked me to create the process again using the solution so I could compare the two.
The solution was code based and more complicated than Power Automate so I took advanced and fundamentals courses on my own time. There is a learning curve because the solution uses DB strings and C#. But in a few months, I was building automations and ERFs on the citizen developer platform.
The advantage of Power Automate is its ease and simplicity but it is mostly meant for their Office software.
The solution is more difficult to learn but is extensive and capable of more because it is able to interact with websites and UI elements themselves.
How was the initial setup?
The solution was already in place when I joined the team.
What's my experience with pricing, setup cost, and licensing?
I do not know pricing but the solution uses a licensing model. We have three licenses to manage 25 processes.
Which other solutions did I evaluate?
The solution is the only one our company has ever used.
The solution has been in place for five years and has expanded across seven different departments. Three licenses are in place to manage 25 processes.
The Academy's courses are used when onboarding new staff to ensure self-sufficiency with the solution.
What other advice do I have?
There are many packages available that are extensive, including the community package. Look at the functionality because it is possible to automate any process that is repeatable.
You can interact with any broker not just Excel or SQL. The options are wide open.
I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Tech Lead at Meta
automation tools empower seamless workflow with effortless deployment and robust customer service
Pros and Cons
- "I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly."
- "In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents."
What is our primary use case?
My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.
What is most valuable?
The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.
What needs improvement?
In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.
For how long have I used the solution?
I have been using the UiPath Platform for four years.
What do I think about the stability of the solution?
I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.
What do I think about the scalability of the solution?
I would assess the scalability as very high, giving it a nine on a scale from one to ten.
How are customer service and support?
The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.
How would you rate customer service and support?
Positive
What was our ROI?
I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.
What's my experience with pricing, setup cost, and licensing?
Approximately, we have forty developers using the UiPath Platform.
What other advice do I have?
I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Last updated: Oct 5, 2025
Flag as inappropriateManaging Director at Ivory Education Private Limited
Easy to use, excellent support, and cheap for the value you get
Pros and Cons
- "One thing that we love about UiPath is that the pricing is very good. While we are developing, they have a free option. The Pro option is for just $420. Once we go live, we do not mind paying, so the price point is very good."
- "We would like to see small modules that we can pick and use. Currently, we have to implement a lot of things. The platform is very good, but we would love to have some more templates that we can quickly implement."
What is our primary use case?
We are an EdTech company. We are working on a solution that allows us to customize our offering by reviewing the intelligence that we have about a person. For example, based on how a person learns, we can customize our offering. If a person is more tactile, we can give more quizzes and other things so that the person uses his or her hands to interact. It is a work in progress. We are still implementing it. It is a lot of work.
How has it helped my organization?
It is very easy to build automations with UiPath. It is completely visual. You can easily drag and drop and create a process. It is fairly easy. People who are not technical are also able to work very well. In education, we have to work with educators apart from techies. In EdTech, we have people who understand learning, so we are able to deploy them for this, and we are able to build a better solution. Techies will not be able to build it because they are not educators. We have educators with over 20 years of experience. If we train them to be techies, they will take 10 years, but if we ask techies to become educators, they might take 100 years. With UiPath, we are able to use the skills of our education specialists along with IT and other departments that are needed.
UiPath enables us to implement end-to-end automation. We can use AWS, Azure, or any other product. It is easy for us to integrate UiPath with our current offering. It is very easy to implement and go live.
We are working on using their AI functionality. We are trying to use the user data that we have to understand about a person and deliver a solution accordingly. For example, right now, in education, one size fits all, so there is one program that is directed at a hundred people. If you see Coursera, they have a completion ratio of around 3%. What we have observed is that when we use a solution like UiPath, for the test cases, the completion ratio is very good. It is close to 80%, which is very good. It is going in the right direction.
As far as our business is concerned, if a person does not complete the program, we do not get paid. There is a revenue leakage. By using UiPath, we are seeing a higher completion ratio. For example, if a person enrolls in a university and completes the program, he will pay up for four years. If he drops out in two months and finds that we are not useful, then obviously, we would lose the revenue for three years and ten months. It is helping us reduce wastage. It is helping us increase our revenues with minimal cost addition. The pricing of UiPath is negligible compared to the benefits. We can recover its monthly cost from the revenue that we get from just one student. We have close to 5,000 students. It is very good for us.
In terms of reduction in human error, when you are developing a program, initially, you will discover many errors that you have been missing out on, so human error will be reduced to minimal if your protocol is right. If you make a basic flaw in your design, then it is different, but otherwise, human error is more or less eliminated. There is close to 30% reduction in human error. Once we scale up, that percentage will go up and efficiency will go up.
We plan to automate all manual processes. Some of them are already automated using UiPath, some of them are in progress, and some of them will be automated in the future, but we will save a lot of human time. Human resources are very costly these days. It takes years and years of training for them to add to our business. UiPath has been good for a lot of things that we thought were not possible. We are able to do them after using UiPath. They are able to help us in finance. They are able to help us in HR. They are able to help us with contact centers. It is very good.
What is most valuable?
One thing that we love about UiPath is that the pricing is very good. While we are developing, they have a free option. The Pro option is for just $420. Once we go live, we do not mind paying, so the price point is very good.
The platform is robust. Particularly in process mining and task mining areas, it is very good. We are working on integrating it with our solution, and the API is fairly easy for us to work with.
UiPath is very good. They have OpenAI integration. It is a free integration. They have something for extracting data. They have something for copying text from an image. These are all free and ready to be used in automation.
They have a UiPath community. They have a lot of activities to engage people, and the community is growing. It is not as wide as some of the older products such as PHP or Java, but for AI, it is a very good community. They have DevCons that are very popular as well. Their community is all over the world. They have developers in India. They have developers in the Philippines. It is very good.
What needs improvement?
We would like to see small modules that we can pick and use. Currently, we have to implement a lot of things. The platform is very good, but we would love to have some more templates that we can quickly implement. Other than that, it is very good. We do not require anything else. We are very happy with UiPath. It has been an eye-opener for us. We have discovered things that we thought were not possible earlier.
For how long have I used the solution?
I have been using UiPath for 3 years.
What do I think about the stability of the solution?
It is completely stable. I have not had a single downtime in our development journey and usage. It is a very stable solution. I would rate it a ten out of ten in terms of stability.
What do I think about the scalability of the solution?
It is easily scalable because of the way it is implemented. You start with a small license, and as your needs grow, you can keep taking more resources. UiPath also makes money as you grow. They scale it up for us, so we do not have to worry much about the product as such. It is quite scalable.
We have UiPath in multiple departments. We are an EdTech company, and we are using UiPath in the product department and the finance department. We are integrating some elements of HR. Customer support is the most vital component for us because you save a lot of manhours in customer support. Our tech teams are based out of India and the Philippines.
At the implementation stage, we have only 14 developers, but once implemented, it will be used for at least 5,000 customers.
How are customer service and support?
They have been very prompt and helpful. They pay attention to detail. They are available. Their support is a class apart. There are no issues. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We tried several products but did not implement any RPA. We tried Automation Anywhere and Microsoft Power Automate. We found UiPath to be the best in terms of features, community, and support. Some of the things that we tried did not work well for us.
UiPath is a class apart. Automation Anywhere is a standard solution. Overall, Automation Anywhere is very easy. It does not have a community. It does not have all the features. You are mostly platform-dependent when you are using Automation Anywhere, whereas UiPath has a community. You do not need UiPath to help you with everything. There is a lot of talent available. UiPath Academy is good. A lot of people get trained in UiPath. Pricing-wise also, UiPath is cheaper. It is also easy to implement. Automation Anywhere helps to get started very quickly, but we needed customization for our business. This is something where UiPath was better.
How was the initial setup?
It is deployed on the cloud. Everything is on the cloud. UiPath has helped to minimize our on-prem footprint. Ever since COVID, everyone has been moving to a phase where they can be completely remote. We have been transitioning from on-premises for the last few years, and this is a step in the right direction. Of course, we need to do more, but it is going in the right direction.
The number of people required depends on what you are using it for. We are using it for our own custom solution. We have 14 resources working on UiPath for our solution, but a small enterprise does not need that many people. A smaller team is good enough to implement because it has everything. For example, if you want to integrate Salesforce, you can easily integrate Salesforce. You can go and click on the marketplace and just use Salesforce.
It does not require any maintenance from our side. Everything is automatically maintained. The platform is continuously upgraded in the backend. We do not need much maintenance. It is a cloud solution, and everything is maintained at the backend. You do not need any intervention.
What's my experience with pricing, setup cost, and licensing?
It is super cheap for the value you get. Their free version is good enough to implement. When you are building a solution, it takes months of effort, and sometimes, it takes years. Its free version is good enough for you to test out everything, so when you are developing, you do not need to pay. After that, there is a Pro version at $420. It is reasonable for the value it is offering. Their basic support is also very good, which comes with the Pro version.
The Enterprise license is suitable when you need a hundred automation licenses. It is also reasonable. They give good pricing when you negotiate.
What other advice do I have?
I would highly recommend UiPath. You can definitely go for it. I would suggest being a little bit patient while implementing this solution initially because it can be overwhelming. There are so many options.
UiPath as a company is also good. They respond quickly. It has been a pleasure so far. Our product is not yet live. We are still working on it. It is a very big solution for us, and it will be a game changer for our business.
Overall, I would rate UiPath a ten out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Mar 21, 2025
Flag as inappropriateLead Automation Engineer at a tech services company with 51-200 employees
Integrates seamlessly and handles complex workflows well
Pros and Cons
- "UiPath's integration features are highly valuable to us. We are able to achieve a lot with them."
- "For the moment, I don't see any explicit areas for improvement. However, having UiPath come up with unique features or advancements would be beneficial."
What is our primary use case?
Currently, we use UiPath in multiple types of use cases and build innovations for our clients to improve their system operations. We don't plan to implement AI in our automations in the near future. We're interested in that market, but it's a long journey, and it's a little advanced for us right now.
How has it helped my organization?
UiPath is helping our organization with its environmental, social, and governance automation space. Though it's currently at a beginner stage, it is progressing, and we expect to see improvements. UiPath has helped us free up staff for other projects. We have engaged our employees in working with UiPath through presentations.
What is most valuable?
UiPath's integration features are highly valuable to us. We are able to achieve a lot with them.
What needs improvement?
For the moment, I don't see any explicit areas for improvement. However, having UiPath come up with unique features or advancements would be beneficial.
For how long have I used the solution?
I have used UiPath for five years.
What do I think about the stability of the solution?
I don't see any drawbacks because our content is not down over time. We keep it updated consistently.
What do I think about the scalability of the solution?
As our environment has grown, I haven’t encountered any specific issues or limitations.
How are customer service and support?
I rate UiPath support nine out of 10. It's great, but sometimes we see delays. We ask a question, and they have to get back to us later with an answer. Otherwise, I don't see any drawbacks.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously tried out another automation app, but it didn't meet our expectations for handling exceptions and managing complex workflows.
How was the initial setup?
Deploying UiPath was straightforward.
What's my experience with pricing, setup cost, and licensing?
UiPath is the best tool, but the price is challenging from a management perspective. The cost-benefit equation might not work out favorably for some smaller organizations.
What other advice do I have?
I rate UiPath 10 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA Developer at a tech services company with 51-200 employees
Improves efficiency, enhances customer service, and creates a human focus
Pros and Cons
- "It's easy to build automations in UiPath. It has a simple drag-and-drop interface."
- "UiPath should expand its coding options and reduce its dependency on third-party resources. There should also be more flexible licenses for smaller businesses. It's hard for small companies to estimate the cost of adding users in their final budgets. UiPath could also improve error handling and capture a little more information about the execution of your processes."
What is our primary use case?
UiPath provides a platform for building, managing, scheduling, and monitoring automated processes. We use it for various processes, such as cost analysis, repairing permissions, and manipulating Excel data.
How has it helped my organization?
UiPath enables us to build end-to-end automations, improving efficiency, enhancing customer service, and creating a human focus. The solution helps us reduce human error. UiPath saves us time because it's flexible and makes deploying processes easy.
What is most valuable?
It's easy to build automations in UiPath. It has a simple drag-and-drop interface.
UiPath has an active user community covering a variety of applications and use cases. The forum acts as a central hub for community members to ask questions, share knowledge, and seek help with different issues.
UiPath has added more artificial intelligence to the full version of the product. There are many options for developers to integrate AI capabilities like natural language processing and optical character recognition.
What needs improvement?
UiPath should expand its coding options and reduce its dependency on third-party resources. There should also be more flexible licenses for smaller businesses. It's hard for small companies to estimate the cost of adding users in their final budgets. UiPath could also improve error handling and capture a little more information about the execution of your processes.
For how long have I used the solution?
I have used UiPath for the last four or five years.
What do I think about the stability of the solution?
UiPath is robust and always available.
Which solution did I use previously and why did I switch?
I have used Automation Anywhere. The solutions are similar. UiPath has advantages in scheduling and analytics, but Automation Anywhere supports all the LoadRunner requirements.
How was the initial setup?
Deploying UiPath is straightforward. The installation can take from a few hours to a day, depending on the project. You need to implement the architecture, create a data server, and integrate it with the solution.
What other advice do I have?
I rate UiPath nine out of 10. It helps to learn a little coding in languages like SQL and Python. You should also take time to learn the platform with hands-on experience, instructor-led training, and online resources. You can start with a foundational UiPath course if you're new to the platform and learn about the fundamentals of RPA processes. Then, you can create a simple automation project to reinforce what you've learned. I also recommend joining the UiPath community and asking questions on the forum. Once you have the basics down, you can try some of the more advanced programs on UiPath Academy.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RPA lead at US Navy
Improves operational accuracy and efficiency
Pros and Cons
- "UiPath's most valuable features are automation and document understanding."
- "I want our relationship to be better because of the nature of what we do."
What is our primary use case?
Our use case started with the financial sector. We are expanding it to the navy's other operational aspects, such as HR, legal, procurement, etc.
What is most valuable?
UiPath's most valuable features are automation and document understanding.
What needs improvement?
I want our relationship to be better because of the nature of what we do.
For how long have I used the solution?
I have been working with the solution for four to five years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
UiPath is scalable.
How are customer service and support?
We work very closely with our UiPath representative.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Microsoft Power Automate. UiPath suits our cloud environment better than Microsoft Power Automate.
How was the initial setup?
Deployment was complex because of our environment since we needed to get approvals.
What about the implementation team?
We work very closely with Deloitte.
Which other solutions did I evaluate?
We had evaluated Automation Anywhere.
What other advice do I have?
Our business objectives for AI-powered automation are finding inefficiencies and improving efficiency and ROI.
AI-powered automation has helped our organization to be more efficient and faster. It is working 24/7.
UiPath has enhanced the accuracy of our operations. We were able to recoup funds that we previously knew didn't exist. It has boosted people's morale since they are not working on tedious tasks.
We estimate that UiPath has saved the Navy about 156,000 hours. I rate it a ten out of ten. You need to understand the tool's processes.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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