VICIbox & VICIdial for AWS EC2 Reviews

VICIbox & VICIdial for AWS EC2 runs applications and services on AWS to support operational needs. VICIbox hosts data processing tasks and analytic services on EC2 instances to ensure smooth performance. VICIdial utilizes EC2 to run backend services, manage call routing, and handle workload efficiently, allowing for resource scaling depending on demand to ensure reliable application performance without downtime.

VICIbox & VICIdial for AWS EC2 offers multiple beneficial features. One-click deployment into EC2 allows for quick system launches via AWS Marketplace or AMI, saving setup time. The platform supports multichannel communication, such as calls, SMS, and email, which is beneficial during periods like student outreach campaigns.

The scalability and flexibility of the EC2 infrastructure provide the ability to scale up or down based on demand. Real-time reporting and analytics tools aid in decision-making and monitoring agent performance, allowing for optimized staffing based on performance metrics. These tools help identify agent effectiveness and ensure enough staff is assigned, improving decision-making and enabling immediate actions instead of waiting for end-of-day reports.

Integrations with AWS services, such as S3 for storing call logs and EC2 for scaling compute power, enhance platform efficiency. Automated workflows leverage tools like Lambda for campaign updates and alerts, and automatic recording and data saving to S3 streamline operations, making the system more scalable and easier to manage.

Some parts of the dashboard could be easier to navigate for new users, and integration with CRM and analytics tools without needing external connections would be beneficial. The setup could also be simpler, especially for smaller teams. Simpler initial integration would ease deployment for teams without IT expertise.

Improvements in documentation are crucial to help new users start faster. Enhanced support with quicker response times and a built-in community for questions would be beneficial. More monitoring dashboards, alerts, and visualization forms such as tutorial videos would also improve user experience.

Improving the onboarding process and dashboard visualization, along with interactive tutorials based on AWS performance or campaign metrics, would also benefit new users.

I have been working in this field for nearly eight years, and for my current role, I have been working for approximately three years.

I have never experienced downtime while using VICIbox & VICIdial for AWS EC2 over the months; it has performed very well, and I hope it continues to do so in the future.

VICIbox & VICIdial for AWS EC2 is incredibly scalable. I can easily increase or decrease resources based on demand. During busy periods like the student outreach campaign, I quickly added EC2 instances to manage higher call volumes and reduced them afterward to save costs, maintaining system availability for smaller tasks. This scalability provides control to modify resources at any time.

I have reached out to customer support many times. The support was generally good, especially with technical deployment questions. However, response times could be improved as it took longer to resolve complex issues. More detailed, step-by-step documentation rather than generic answers would also be appreciated.

I previously used an on-premises PBX system for manual call routing, but it was time-consuming, less reliable, and difficult to scale during high call volumes. Switching to VICIbox & VICIdial for AWS EC2 allowed me to automate processes, easily scale resources, and ensure smoother operations.

The initial setup of EC2 instances and configuring the system felt complex for smaller teams without dedicated IT personnel. The setup was not fully guided when I first deployed VICIbox & VICIdial for AWS EC2, which took extra time for configuring call rules and scaling EC2 instances.

The IT team managed the licensing and pricing of VICIbox & VICIdial for AWS EC2, which seemed reasonably priced for the value it provides.

I have seen substantial return on investment from automating calls and data processing on EC2, saving approximately 10 to 15 hours per campaign and significantly increasing efficiency. Tasks that previously took days now take hours, reducing the need for extra staff and saving costs. During the student outreach campaign, the use of EC2 scaling and automation enabled handling more calls simultaneously and completing campaigns faster, providing substantial return on investment.

The setup costs are minimal. Once purchased, I launched EC2 instances with VICIbox & VICIdial for AWS EC2 running within an hour, without needing additional hardware or complex configurations.

During the evaluation, I considered other cloud-based solutions including Twilio and Asterisk but chose VICIbox & VICIdial for AWS EC2 for its scalability, automation, and integration with AWS, alongside its value for money.

One piece of advice is to start small with a single EC2 instance to familiarize yourself with the system's automation, real-time reporting, and analytics. Starting small helps gauge call routing, scaling, and reporting aspects before handling multiple campaigns effectively. I would rate this solution an 8 out of 10 overall.

Public Cloud

Amazon Web Services (AWS)

I have used VICIbox & VICIdial for AWS EC2 in the past, and it is easy to use. My main case for using VICIbox & VICIdial for AWS EC2 was for doing calls and reaching out to prospects. It was a calling software which I used, and it is cheap, so that is why we preferred it back in those days. It was usually used for our office premises.

I have used VICIbox & VICIdial for AWS EC2 for a long time, around four years. In my experience, I have used VICIbox & VICIdial for AWS EC2 for calls. I have used different CRMs as well for tracking and everything, and I have used different dialers, but VICIbox & VICIdial for AWS EC2 is one of the easiest ones I have seen so far. I love the experience of using it, and it did work well.

The manual dial feature of VICIbox & VICIdial for AWS EC2 stands out to me because when you have to call back the prospect using the manual dial feature, you just put in the number and you can right away call that prospect, which is an easy thing to do. The manual dial feature made my workflow much easier because in some dialers it is difficult to see the whole call list, but it is easy to find the call log list in the manual dial, which is close to the manual dial. This saved a lot of my time and worked well for me.

Everything is pretty much good about the features of VICIbox & VICIdial for AWS EC2. Something which is helpful is when you have to connect the call to the next person, you have to click on the transfer conference and put someone on the call and then leave, which has very good features and were really helpful to me. It would be beneficial if it adapted to the other dialers as well and updated everything, but I do not want it to make things tricky for everyone.

Everything remained consistent with VICIbox & VICIdial for AWS EC2, which I liked because I do not like to see very much changes in the interface because it gets difficult to find other things. The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.

VICIbox & VICIdial for AWS EC2 is cheaper software to use and you can afford it. You can grow your platform using this software, which can really bring you return on investment.

VICIbox & VICIdial for AWS EC2 does not need much improvement and should remain the way it is now. It should make things easier for new people because at first, I had difficulty using it. After a week or so, it became easy. If a new person comes in on that platform, the interface should be easy enough that the person can adapt to it in a day or two.

The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.

I have been working in this field for more than five years.

VICIbox & VICIdial for AWS EC2 is stable. There were not many issues, but there were glitches. It is pretty much okay overall.

VICIbox & VICIdial for AWS EC2 can handle growth or increased call volume easily.

Everything was good regarding customer support for VICIbox & VICIdial for AWS EC2.

I have used a different solution before. I do not remember the name of it, but I think it was 3CX, which did not work out for me, so I had to switch to VICIbox & VICIdial for AWS EC2, which was a really good experience.

Everything remained consistent with VICIbox & VICIdial for AWS EC2, which I liked because I do not like to see very much changes in the interface because it gets difficult to find other things.

It was a direct purchase of VICIbox & VICIdial for AWS EC2.

I have seen a lot of return on investment using VICIbox & VICIdial for AWS EC2. I would say I earned about $1,500 to $2,000 in a week or more using VICIbox & VICIdial for AWS EC2 when I was doing sales calls.

VICIbox & VICIdial for AWS EC2 is cheaper software to use and you can afford it. You can grow your platform using this software, which can really bring you return on investment.

The pricing of VICIbox & VICIdial for AWS EC2 was really good. It is cheap and affordable. Anyone can afford it. The setup cost was good and licensing and everything was cheaper and is affordable for a new user or a beginner.

I did not evaluate any options before choosing VICIbox & VICIdial for AWS EC2. This was the first thing that I used, and VICIbox & VICIdial for AWS EC2 was the first thing in my life when I used it. Then I have switched to other things.

On-premises

Amazon Web Services (AWS)

VICIbox & VICIdial for AWS EC2 has been our primary solution for scaling EC2 instances based on demand, which provides significant cost optimization. During high-volume periods, we can quickly add instances to manage increased call volumes and reduce them afterward to save costs. For deployment, we utilize one-click deployment through the AWS Marketplace, which significantly reduces setup time compared to traditional installations.

The most valuable features of VICIbox & VICIdial for AWS EC2 include scalability and AWS integration. Additionally, it provides core contact center capabilities with extensive inbound and outbound call functionality and predictive dialing that reduces agent idle time, allowing us to efficiently manage customer engagement at scale. It supports multi-channel communication including call, SMS, and email, making it versatile for various outreach campaigns. Advanced monitoring features enable supervisors to barge, whisper, and monitor agents in real-time, improving quality control and training opportunities. The deployment and setup are quick with one-click deployment through the AWS Marketplace. The web-based user interface allows control of nearly everything without requiring specialized client software, needing only a standard web browser for real-time reporting on analytics.

The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.

I have been working with VICIbox & VICIdial for AWS EC2 for around two years, and in my organization, my total experience is around six years, with the past two years specifically focused on the AWS side.

The stability and reliability have been at a good level. I do not recall any instances where the product stopped working abruptly. In terms of performance, it has been quite good, though there is a lot of room for improvement regarding the user interface, reporting capabilities, and configuration. I have not faced any product issues or downtime.

My experience with customer support has been quite fine, but response times could definitely be improved. I encountered configuration challenges, such as incorrect default test version settings that required manual correction. I have also faced connection issues with Asterisk Manager on EC2 instances, which has been reported by others, requiring troubleshooting of IP configurations and socket connections. Quicker response times and faster question resolution from customer support would greatly benefit users. I would rate technical support as an eight out of ten. If complex technical issues could be resolved quickly in the future, I would definitely give a ten at that time.

Positive

Before using VICIbox & VICIdial for AWS EC2, my organization may have been using Azure Lab Services along with a couple of other products. However, the performance of VICIbox & VICIdial for AWS EC2 has been quite good, working best with AWS as a cloud provider. We have also checked other providers such as Oracle Cloud and Azure, but the performance from the AWS side has been the best.

The deployment and setup process for VICIbox & VICIdial for AWS EC2 has been quite good compared to traditional installations. The express setup option allows teams to launch instances within an hour without complex configuration or additional hardware, which is a significant advantage. The platform also includes free SSL certificate installation through the VICIbox SSL command, eliminating the need to purchase separate security certificates. Overall, the deployment is quick and efficient, and the overall initial setup process has been quite smooth.

There was definitely a return on investment with VICIbox & VICIdial for AWS EC2 regarding time saved and minimized downtime on the production side. Whenever a server goes down, we have other EC2 instances ready to handle the load, reducing downtime. Additionally, the cost savings associated with using AWS Cloud instead of maintaining physical hardware on-premises are significant, and there has also been a reduction in the number of employees needed.

I would say the pricing is quite fine, though there is room for improvement needed on the licensing cost. The setup cost and other aspects have been good, but the licensing cost could be enhanced in the future.

I would provide this product with a review rating of nine out of ten.

Public Cloud

Amazon Web Services (AWS)

Our main use case for VICIbox & VICIdial for AWS EC2 is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASA firewall on the particular EC2 for intercommunication.

In our daily workflow with VICIbox & VICIdial for AWS EC2, we have configured it as an ASA firewall, so whenever traffic is coming from the internet, it is being verified by the firewall before going to the backend server. In some cases, we are also using AWS EC2 as a server to run a particular website or something.

The best features of VICIbox & VICIdial for AWS EC2 that I have seen are good scalability and open source flexibility, though I have an issue with the visualization of the portal itself, as compared to Azure, where I can see all configured resources in one page; in AWS, I have to select specific regions to view resources, which I don't prefer.

Using AWS EC2 and related tools such as VICIbox & VICIdial has impacted my organization positively; however, I'm new to this particular project and have only been using it for four months, so I might give a proper response after a few months once I have a better understanding of VICIbox & VICIdial in my team's usage.

From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex.

The only problem I have with VICIbox & VICIdial for AWS EC2 is the portal visualization complexity; apart from that, everything is good.

We have been using Amazon EC2 for the last five years, but I am using VICIbox & VICIdial for AWS EC2 in that particular project for around four months.

We haven't faced any issues while running instances on AWS EC2 with VICIbox & VICIdial for AWS EC2; personally, I haven't seen any issues in the last three to four months, though my team might have faced something.

In my experience, VICIbox & VICIdial for AWS EC2 is stable.

The customer support for AWS EC2 and related solutions has been good; I would rate it a nine out of ten because, while everything is satisfactory, no one is 100% perfect.

Positive

Initially, we used an on-prem solution before switching to AWS and Azure both, a decision made by the management team for load balancing, due to accessibility, scalability, and easy access to resources from anywhere, thus facilitating our move to the cloud.

We have seen a return on investment with AWS EC2 and related solutions such as VICIbox & VICIdial. We are running it as a back-end server for a particular project, and since it is running smoothly, the company is profiting, demonstrating a solid return on investment.

My experience with pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is that it totally depends on the project requirements; while Azure may be good for specific needs, AWS could be suitable for others, emphasizing that both Azure and AWS have their strengths based on project management and budget.

We have evaluated Azure before choosing VICIbox & VICIdial for AWS EC2, after which management decided on our current path.

If you are using VICIbox & VICIdial for AWS EC2, then it must be through the AWS Marketplace.

My advice for others looking into using VICIbox & VICIdial for AWS EC2 is to compare both Azure and AWS, allowing the individual to determine which better fits their project requirements.

On a scale of one to ten, I rate VICIbox & VICIdial for AWS EC2 an 8.5.

Private Cloud

Amazon Web Services (AWS)

My main use case for VICIbox & VICIdial for AWS EC2 is setting up a small contact center for a client who wanted to have 10 to 20 agents onboarded to their company and start a contact center.

The best features that VICIbox & VICIdial for AWS EC2 offers include a free SSL certificate, and we can have a UI where the first user login is pretty simple.

The pre-installed SSL certificate and the simple user login helped me because I do not have to purchase a different SSL certificate for end security. We just need to point our domain to a static IP and then run a service as root. We can also use a simple 6666 username and go to our IP address or domain and log in with that username.

VICIbox & VICIdial for AWS EC2 includes built-in tools that enhance the user experience. One example of these features includes the ability to use the ISO.

VICIbox & VICIdial for AWS EC2 has positively impacted my organization by being quick, efficient, and it does not require many separate installations on EC2, making the stack pretty simple.

VICIbox & VICIdial for AWS EC2 could be improved by integrating dial-in software within the UI pop-up so that we can access it immediately on the user interface first page.

In terms of needed improvements, reporting would be beneficial for VICIbox & VICIdial for AWS EC2. I would appreciate having reporting features such as PDF versions of reports, number of calls, average handle time, and related metrics.

I have used VICIbox & VICIdial for AWS EC2 for around two years, but not in this company, in my previous roles and for personal projects.

In my experience, VICIbox & VICIdial for AWS EC2 is stable; I have not seen any downtimes.

VICIbox & VICIdial for AWS EC2's scalability is definitely strong, as it can handle growth easily.

I previously used Five9 for other clients.

For that contact center project, I had to spin it through EC2 and then configure the roles and services needed. I first needed to SSH and then do either express setup or standard setup. I went with the express setup which quickly let me set up the software.

My setup experience includes the fact that it has quite low port usability, which is just two to three or four ports. It uses 50-60 UDP, which gives flexibility for the projects.

I went with a direct setup for VICIbox & VICIdial for AWS EC2, without purchasing through any marketplace.

I have seen a return on investment from using VICIbox & VICIdial for AWS EC2, as it definitely saves time and requires fewer employees, but I am not sure about revenue because that's something handled by a different team.

Pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is handled by a different team.

I have not evaluated other options before choosing VICIbox & VICIdial for AWS EC2 because this is handled by another department.

The efficiency and quick setup benefited my project as it saved time because there were no complex tools needed to be installed and just a simple UI to go in and log in as a master user and then we can provide access to our agents.

My advice for others looking into using VICIbox & VICIdial for AWS EC2 is to first check if they need a very big environment with more than 20,000 agents. They can go for different options in such cases. If it's quick and they need it for a smaller amount of people, it's definitely worth considering.

Go, go VICIbox & VICIdial. Anyone can dial. Goodbye.

On a scale of 1-10, I rate VICIbox & VICIdial for AWS EC2 an 8.

Private Cloud

Other

VICIbox & VICIdial for AWS EC2's main use case for us is that Vicidial is free, and there is a problem with the internal CRM on Vicidial. For this reason, I created a separate CRM, making Vicidial work as a background service so that users can still perform day-to-day tasks without touching Vicidial itself. I am using the API generated by Vicidial.

Setting up that integration for VICIbox & VICIdial for AWS EC2 went smoothly because there is documentation about the Vicidial agent API and the Vicidial non-agent API, which functions as a supervisor tool, and then the agent API where you can dispose of the call, hang up, perform the call, and change the status.

We even set up a feature that allows users to perform calling directly from the browser without using any softphone or installed application on their computer.

VICIbox & VICIdial for AWS EC2's best features in my experience include the ability to perform any calls, queuing, and handling the Vicidial hopper.

When I mention queuing and handling the Vicidial hopper, I find those features reliable and efficient for my team's day-to-day work because it is an easy click-through CRM, not just through using the Vicidial API. I am also modifying or controlling the database itself of Vicidial so that if I want to enable Vicidial lists, it is a one-click on the CRM and then users are able to perform auto-dialing on their end.

Regarding VICIbox & VICIdial for AWS EC2's features, I can also display the real-time status of the agents.

The change of moving to my custom CRM definitely brings a 100% improvement or more because it is a custom CRM where they can modify the fields they need on the CRM.

I believe what is needed for improvements is already available on VICIbox & VICIdial for AWS EC2 itself.

I have been using VICIbox & VICIdial for AWS EC2 since 2020.

VICIbox & VICIdial for AWS EC2 is quite stable because my current company did not look at any platform aside from Vicidial VICIbox, which means it is stable on our end.

I do not know about VICIbox & VICIdial for AWS EC2's scalability since a different department handles it, but when it comes to reporting, we replicate the database and then perform the report based on the current replication.

Regarding VICIbox & VICIdial for AWS EC2's scalability, it is easy to add agents.

I have not used any different solution before VICIbox & VICIdial for AWS EC2. I only use VICIbox.

Regarding pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2, I did not set up VICIbox. When I got onboarded, it was already in place. I had to use it, research it, and then perform and create the CRM that they needed.

When it comes to saving money with VICIbox & VICIdial for AWS EC2, it is a win-win situation because we do not need to use or rent an application outside that supports the device.

I do not know how VICIbox & VICIdial for AWS EC2 has impacted my organization positively because when I got onboarded to this company, they were already using Vicidial VICIbox. We then decided to move the CRM out of Vicidial, and I created a separate CRM.

I believe organizations looking into using VICIbox & VICIdial for AWS EC2 should look at the pricing first. The pricing on AWS is not that much.

My company is a user of VICIbox & VICIdial for AWS EC2. I do not know if we are a partner or a reseller since we provide the service to other banks and companies as call center agents.

Regarding VICIbox & VICIdial for AWS EC2's AI capabilities, I think its governance and security are managed by a separate department that handles the application. When it comes to user credentials and permissions, it is not difficult to use.

For the accuracy and reliability of VICIbox & VICIdial for AWS EC2, I believe that is already at 100% because we have not encountered any problems with that application.

I have given VICIbox & VICIdial for AWS EC2 a review rating of 10.

On-premises

Amazon Web Services (AWS)

My main use case for VICIbox & VICIdial for AWS EC2 is to install the software for my customers who have requested to install this and set up it for them.

A recent project where I set up VICIbox & VICIdial for AWS EC2 for a customer was to establish a call center where they wanted to install this in their premises. They own the Amazon EC2 credits, so I just get the details from them and install it. I install it for their purposes. I set up all of the things and hand it over to the client.

VICIbox & VICIdial for AWS EC2 offers excellent features, including that EC2 is lightweight and easy to use and set up. VICIbox is software that we install in the EC2.

When I say it is lightweight and easy to set up, lightweight means the Amazon services are very good and very refined, so we do not need any other things. We just need to go with the next, next button, and the setup will be completed.

VICIbox & VICIdial for AWS EC2 positively impacts my organization as it is the software that customers demand most to install and set up for their businesses, so we use this to install and help them for those businesses.

One small thing that could make VICIbox & VICIdial for AWS EC2 even better is that we use EC2 with an Elastic IP, and the storage allows us a drag-and-swap kind of storage. This helps us to store more things in the setup.

I have been using VICIbox & VICIdial for AWS EC2 for approximately two to two and a half years.

Regarding how I use VICIbox & VICIdial for AWS EC2, I did not face any challenges recently, and I wanted to tell you that EC2 is very easy to use. We use it with multiple countries set up for the clients, and it is a kind of plug-and-play, so it is very easy to use.

Using VICIbox & VICIdial for AWS EC2 saves time for calling purposes, as the software completely comes for the calling purpose. It obviously saves a lot of time for huge organizations to set up one thing for multiple agents, reports, and other things.

VICIbox & VICIdial for AWS EC2 has already improved.

Currently, the software of VICIbox & VICIdial for AWS EC2 does not contain any kind of AI technology.

Regarding VICIbox & VICIdial for AWS EC2's AI capabilities, Amazon already provides us with the firewall rules and all the setups, so we configure it for our clients, which means it was not much needed as other security services. They already provide it to us.

I gave this product a rating of 10.

Public Cloud

Amazon Web Services (AWS)

I use VICIbox & VICIdial for AWS EC2 to create a few users that will be able to call outside the organization.

The sales calls are set up so that the users for the sales can communicate outside to make sales for a specific product.

The reliability and the excellent properties of VICIbox & VICIdial for AWS EC2 stand out to me most in my day-to-day work, enabling us to add users in no time.

VICIbox & VICIdial for AWS EC2 is deployed in my organization as a public cloud, but it is used for private purposes.

VICIbox & VICIdial for AWS EC2 has positively impacted our organization by increasing the efficiency of our work because we do not need to go on several portals to check networks and maintain our hardware setup since it's all in the cloud, managed by AWS.

EC2 provides a cloud specification scenario so that users outside the organization can access it via cloud, making it very easy for us to use and manage because the users are set up all in the EC2 instance.

It would be great if we could set up VICIbox & VICIdial for AWS EC2 with just a few clicks, rather than downloading files, which is what we currently have to do.

I cannot give it a 10 because I see that it would be really easy if there is an instance where I just need to click a few buttons for the setup to be ready in about five to seven minutes.

I have been working in the current field for the past 10 years, and on the specific technology I am using, I have been working for three years.

If we get a few more people added in sales, we will be able to excel the setup.

Documentation and support are really nice, so I do not think there is any improvement required for that.

Regarding cost, the reduced cost scenario cannot be given right now because we have not used it for a year, but it will reduce costs if we look into the system over time.

I purchased VICIbox & VICIdial for AWS EC2 through the AWS Marketplace.

I think VICIbox & VICIdial for AWS EC2 is a great product, and at least one should give it a try before setting it up on another cloud besides AWS.

For starters, VICIbox & VICIdial for AWS EC2 is great, so I will recommend it if somebody asks me for advice. I would rate this product 7 out of 10.

Public Cloud

Amazon Web Services (AWS)

My main use case for VICIbox & VICIdial for AWS EC2 is hosting services within the EC2 instances and having the services integrated with other layers hosted on Lambdas and EKS.

I typically handle those integrations with highly integrated workflows into Amazon by using the Route 53 load balancer to route traffic between all services.

The integrations for my main use case are set up using Terraform, which then creates the infrastructure on Amazon.

VICIbox & VICIdial for AWS EC2 offers predictive dialing, real-time reporting, scalability, and ease of deployment, though I don't regularly use these features. I have seen them being used for live audiovisual performances to control video images and audio within Stream Deck.

VICIbox & VICIdial for AWS EC2 has impacted my organization positively by being used for company broadcasts with one-directional channels for people to visualize updates from the company channel without more interaction.

This setup has helped with efficiency, reach, and saved the team resources by enabling us to reach a larger audience.

I think VICIbox & VICIdial for AWS EC2 could be improved, but at the moment, I don't have any specific pain points or areas where I think it could be better.

I don't have any additional comments about needed improvements or features I'd like to see in the future.

I have been using VICIbox & VICIdial for AWS EC2 for over three years now, going on four.

From my knowledge, VICIbox & VICIdial for AWS EC2 is stable.

I did not evaluate other options before choosing VICIbox & VICIdial for AWS EC2 since I wasn't involved in the decision-making process.

I have not seen a return on investment and I'm not privy to that data, but it's primarily about expanding reach.

VICIbox & VICIdial for AWS EC2 handles live performances and streaming needs with its primary strength being used for broadcast.

I did not purchase VICIbox & VICIdial for AWS EC2 through the AWS Marketplace, as I'm not responsible for that decision.

On a scale of 1-10, I rate VICIbox & VICIdial for AWS EC2 a six.

Hybrid Cloud

Amazon Web Services (AWS)