ZENworks Suite Reviews

I'm the only user and I use it as basically as my tool belt for patching, for pushing policies, and for remote control for the desktops. It's my main tool. I use as an IT person. I use it for imaging.

It's allowed us to manage a couple of hundred PCs with just one person - me. With this solution, you don't need a whole team, for example. It saves on staff. It's allowed me to support multiple facilities from one location and to push policies and things enterprise-wide.

Using the remote control on a daily basis is the most valuable aspect of the solution. The bundles and associating devices and things for policies are great. I used it a few times for imaging when we went to different versions or update our hardware. It was quite useful.

It's been my main tool for managing our enterprise.

The setup is pretty straightforward.

I'm not on the most current version, however, I know one area that I didn't get into that I kind of wanted to is to have a mobile device management tool. My understanding is it's improved a lot from the version I have. It may be a feature that is already available.

Other than that, it really does everything I need it to do, and don't have any complaints.

I have been using ZENworks since 2013. It's been quite a while at this point.

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. 

It's scaled very well within our organization, which was about 200 users. That said, I know it can scale to a lot larger. Now, with our parent company with us coming on board, we're a lot bigger. However, this product will not be used for that as they already have their own standard that we will adopt as well moving forward.

While the product affects every machine, only I and my manager directly access it. I am basically the only user of the product in my company.

I'd rate the solution at a ten out of ten.

They used to be really good, however, lately, not so much. The quality of support has dropped.

For a short time, we will continue to use this product. We got bought out and our parent company will be switching over to SCCM. We won't be using this product any longer.

Previous to this product, we did not use anything else. 

ZENworks was a natural fit for us as it was actually more cost-effective to get the whole suite of products which gave us ZENworks and Iprint and Spyware and a bunch of products for less than what we were paying for email and network software.

The initial setup is very straightforward and simple. It's not complex or difficult. 

I can't recall the amount of time it took to deploy the solution. I originally deployed it in 2013, so it was a while ago. That said, I recall it was a pretty fast process. At the time, we installed it with a whole suite of solutions.

I mainly handle the maintenance myself.

We worked with a consultant in order to deploy the product. Our experience with them was pretty good. 

There's a very good return on investment. I was aware of what we paid for it and it being part of that suite of products. It is very very very cost-effective for what it does.

The model we were in for most of our license covered 200 devices/people and was very cost-effective for the business suite included. Then, once we had to go beyond that for some licensing, it became a little more expensive. Even still, it was very very very cost-effective compared to the solution we're about to go to.

There were not any other costs really beyond a few add-ons like patching and things like that. We added that to the initial suite. We added disk encryption for some of our laptops. We had it installed on VMware.

The solution is internally deployed on its own Linux server.

It's a suite of solutions. Based on your requirements, and your license, you get the solutions you need.

We handle inventory management, including mapping devices in the network. This assists with patching. We can see critical vulnerabilities and devices in need of patches.

For a customer that had 4,000 devices, and at the time they had something that only supported Windows. We suggested this product, and the client was able to manage inventory and patch beyond just Windows devices. It helped them maintain compliance and patching permissions. They could do all the patching of all the devices within a week - offering less downtime. 

The patching is great. It's very fast. It also allows you to rate the patches to suggest how critical a patch would be. That allows you to deploy critical vulnerabilities first. 

Technical support is very helpful and responsive.

The stability is good.

Its scalability is okay.

The deployment of patches is too complex. You have too many tasks to handle the actual job. It also has a lot of hardware requirements and resources. It needs to be lighter and easier.

If they could introduce it on the cloud, it would be ideal. 

I've been using the solution for two and a half years.

I'd rate the stability eight out of ten. There are no bugs or glitches. It doesn't crash or freeze. It also cuts down on overall downtime as well.

I'd rate the scalability between seven and eight out of ten.

We do have plans to increase the solution in the future. 

Technical support is very good. At the time of implementation, they'll assist you with architecture and insights. 

Positive

We've deployed it on-premises, and it is pretty complex to set up.

I wasn't part of the pricing process. It's outside my scope.

We are not using the latest version. We tried to get it; however, unfortunately, we could not get it. 

I'd invite others to understand the process flow of patching. If you go wrong there, you need to start from scratch. 

I would rate the solution nine out of ten.