Accenture Conversational AI helped with those repetitive queries between candidates and recruiters by allowing candidates to check application statuses through our application handle and conduct interview scheduling from the enterprise side.
Head of IT Operations at NWAXITLHUMANI PROJECTS (PTY) LTD
Jun 18, 2026
The accuracy and reliability of output from Accenture Conversational AI have been very consistent, and I think it is one of its greatest strengths as we are able to get great data from it.
Accenture Conversational AI has positively impacted our organization by assisting in advanced orchestration, as it seamlessly translates complex data into natural language patterns instead of rigid charts, helping us to break down complex data into useful units.
The CSAT score improved from 40% to almost 90%, and the average call handling time has been reduced so that customers save their time on more productive activities instead of just fetching reports from the old systems.
Accenture Conversational AI has positively impacted my organization, as I need to spend more time myself, since it is an automated OS and automated process orchestrator, we basically have to spend less time on our participant or teammate or yourself.
Training and refining the intent recognition on Accenture Conversational AI has not been straightforward, as we needed extensive data for training the AI chatbot and faced a learning curve in managing diverse candidate queries during the implementation process.
They can improve on training and documentation so that new users can onboard easily; clear training and efficient skill acquisition will help them to navigate this platform quickly and effectively.
Support is an important aspect here, especially in the African market, as Accenture is not directly present in Kenya, so sometimes online support does not work out because people need the physical presence, requiring a kind of physical touch.
Product Manager at a tech vendor with 11-50 employees
May 26, 2026
We started using Accenture Conversational AI, and feature-wise, it is great, but the engineering side of this platform is really heavy, and the cost is very substantial.
