Our primary use case for ACI Fraud Management is the detection and prevention of payment fraud. We work with a company that is a partner with ACI, and we use this solution integrated with a switching platform to detect card fraud. We can set up diverse rules, and it also has the capability for machine learning and other functionalities.
Automatically detect payment fraud with diverse rules and machine learning capabilities
What is our primary use case?
What is most valuable?
The primary value of ACI Fraud Management lies in its capability for detection and prevention of card fraud around payments. Users can set diverse rules, leading to automatic declines of transactions that violate these rules.
Additionally, the presence of a Fraud Desk allows for further analysis of suspicious transactions. Its real-time detection feature ensures transactions violating preset rules are automatically declined, adding another layer of security. The solution's API integration capabilities also facilitate use across multiple channels, including mobile transactions, enhancing its versatility.
What needs improvement?
There is room for improvement in the acceleration of its artificial intelligence capabilities. Artificial intelligence could enhance fraud detection without the need to manually set rules. Greater focus should be on machine learning and artificial intelligence capabilities, allowing the system to learn through existing rules and train itself to develop self-detection capabilities. Currently, the machine learning feature requires extensive usage before activation, which hinders its effectiveness.
For how long have I used the solution?
We have been using several ACI tools for years and specifically on fraud management for about a year or more.
What do I think about the stability of the solution?
Regarding stability, it is rated nine to ten, indicating it is very reliable.
What do I think about the scalability of the solution?
ACI Fraud Management is quite scalable, it is rated between seven to eight out of ten depending on the deployment architecture and ease of integration.
How are customer service and support?
The customer service and support from ACI Worldwide is excellent and rated eight to nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of ACI Fraud Management is easy, rated between seven and eight. However, setting up involves more than just installation. It includes setting up rules, conducting multiple User Acceptance Tests (UATs), and testing the solution, which can take several months.
What was our ROI?
The value of the investment in fraud management is inherent and it becomes obvious through protection, although the financial benefits may not be immediate. It helps prevent most fraud incidents and provides protection from regulatory infractions, which are required for certain types of businesses.
What other advice do I have?
I advise those interested in ACI Fraud Management to try it out, especially for its seamless integration with current payment technology. It is suitable for medium and large enterprises, while small businesses could consider a software-as-a-service option.
Overall, I rate the solution eight out of ten.
