Service and Support
Many users express satisfaction with customer service and support for Alcatel-Lucent OmniSwitch LAN Switches. Technical support is often rated highly, with some describing it as very good and professional. However, challenges are evident for users in India, who face difficulties with language barriers when contacting France for support. Additionally, a website is available for inquiries. Overall, people find the company knowledgeable, although language issues can cause misunderstandings.
Deployment
Initial setup of Alcatel-Lucent OmniSwitch LAN Switches is straightforward, with configuration via command line being easy. Deployment typically takes between 10 to 40 minutes, depending on familiarity with commands and customer requirements. Time varies by project, usually around half an hour for one switch. Core switch changes depend on specific configurations and customer meetings. Each project is unique, requiring customization based on customer needs, though IT customization is sometimes questioned as an approach.
Scalability
Alcatel-Lucent OmniSwitch LAN Switches offer strong scalability, easily accommodating diverse needs. With seamless expansion capabilities, they support approximately 530 users and multiple locations. However, private companies often opt for cloud-based solutions like AWS, reducing demand for OmniSwitch. They prefer simpler Wi-Fi options like Ubiquiti or TP-Link, finding advanced networks unnecessary. Small sites may face challenges in adoption. Despite this, many appreciate their scalability and utilization in larger organizations, which find them beneficial for extensive deployments.
Stability
Alcatel-Lucent OmniSwitch LAN Switches exhibit strong stability. Users report very stable and scalable performance, noting minimal issues and reduced downtime. Occasional feature failures occur but are considered typical, with stability being rated seven out of ten. The switches benefit from uninterrupted power supply support, contributing to consistent operation. Clients have utilized these switches for many years, experiencing reliable functionality with few maintenance interruptions or significant setbacks.