Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us with the restoration part while ensuring that the integrity of the backups is good. Altaro VM Backup for MSPs is really easy for doing off-site backups, and if you have a third-party backup solution, it makes it really simple since its interface allows for a lot of drag-and-drop options.
An incredibly stable product with a great user interface
What is our primary use case?
How has it helped my organization?
Altaro VM Backup for MSPs has made backing up websites significantly easier for our company.
What is most valuable?
The most valuable feature of Altaro VM Backup for MSPs, in my opinion, is being able to go back through the backups in a specific time frame that you want while being able to restore specific files. Granular restoration is extremely useful in Altaro VM Backup for MSPs since it is something that we make use of the most in our company.
What needs improvement?
Improvements are needed in the solution since it might get difficult if you just drop a technical person who doesn't necessarily have a lot of experience with Altaro VM Backup for MSPs. A technical person who hasn't received any dedicated training or hasn't gone through the documentation part of the solution may find the product to be a little non-intuitive at times. In Altaro VM Backup for MSPs, if you expect something to be somewhere else or when you expect a certain part of the user interface to function in a specific way, it doesn't happen so since the functionality that you expect to be there in the product isn't present on that screen and you need to go somewhere else for that piece. I think that is the case with the most complex tech products.
I would like to be able to store a full cluster environment inside of Altaro VM and make sure that the cluster communicates inside of the product, presuming that we have the necessary backup drive in our company. Altaro VM already can test individual VM restores, but one can't really go beyond that scope, at least with the version of the solution that we have in our company right now.
For how long have I used the solution?
I have experience with Altaro VM Backup for MSPs for two years. I don't remember the version of the solution.
What do I think about the stability of the solution?
Altaro VM Backup for MSPs has been an incredibly stable product since I haven't had any issues with it.
What do I think about the scalability of the solution?
I can't comment on the scalability aspect if speaking about scalability in terms of more than 300 to 400 product users at a time. The organizations that I dealt with are relatively tiny, with generally less than 100 to 200 users, and for such organizations, I can say that the product works perfectly fine.
How are customer service and support?
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Which solution did I use previously and why did I switch?
I would say that I haven't used anything outside of our company's process since we usually use the built-in backups and manually do it ourselves.
How was the initial setup?
The initial setup process of Altaro VM Backup for MSPs was straightforward. The seeding process can sometimes get a little annoying, but I don't know whether it is our company's problem or Altaro's issue.
The solution is deployed on the cloud and on-premises. In our company, we have a cloud setup since our stuff runs somewhere else, employing stuff from other people's computers.
What was our ROI?
I have seen a return on investment from using Altaro VM Backup for MSPs in our company.
What's my experience with pricing, setup cost, and licensing?
To be honest, I don't get to see the bill for Altaro VM Backup for MSPs.
Which other solutions did I evaluate?
Though it has been a long time, I know that one of the biggest selling points of Altaro VM for our company was its cost point.
What other advice do I have?
I would suggest to those who plan to use Altaro VM Backup for MSPs to know they are own infrastructure and needs. Altaro VM Backup for MSPs is meant for VMs.
If you expect Altaro VM Backup for MSPs to back up a file share that you're hosting on an external device, it will not do that for you since that is something you need to do by yourself in your virtual machine environment. You need to know your infrastructure and your environment before you make a move, which goes for everything and not just for Altaro, which includes people's decisions to move to the cloud or do product swaps and things like that.
I rate the overall tool a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
