Automation Anywhere Reviews

We use Automation Anywhere for product SLAs on the finance team. We are also using it for a difficult automation project. 

We have automated a lot of processes, e.g., claim processing and payments.

It is currently deployed on-premise.

We are helping to automate some of the manual tasks and help to achieve the SLA.

We have some products, like Clubcard, which is a shopper's card that we're using in the Star Market. We are using Automation Anywhere for that validation, raising requests, tracking the Clubcard, and when users get new Clubcards. All these things are done through Automation Anywhere. We use the API to get the status of card numbers. 

IQ Bot is great. We recently implemented two IQ Bots in our finance sector. Manually, we had one person doing a task that took five minutes minimum. With IQ Bot, we are able to do that one particular task in one and a half minutes. That is a huge time savings.

We have done some Citrix automation with MetaBots for claim processing. We use it for validation. It is working well.

We have a credential manager. We have the ability to store in an encrypted way. Whenever we create any bots, we also have bot IDs. Without the bot ID, we are not going to deploy in production. We have the option for the support team only to get access and share their screen with users. If there is a critical password, the user will only put down the password. If we have the bot ID and password, then our support team can directly get that from the application IT team. That support center of excellence team will put in the ID password and credential and see the bot ID and password.

The API feature is the most valuable feature for some process, especially for the Clubcard. It helps us with validation of databases.

We are able to do a lot of things with MetaBots.

The management works well.

One of the great things about Automation Anywhere is that it is a developer friendly. If someone doesn't know the technology, but is logically strong, they can easily learn the tool. This is very good for us. We can train anyone in a short amount of time. 

If someone is not technical, they can also easily learn the tool. You do not have to write in syntax.

We have a situation where the system is not capturing data properly. It is clicking on the UI but it is not able to expand.

We have trouble with large volumes of data in Excel and are not getting good results. I want all the functionalities that they have in the Excel added to our existing version or an upcoming version of the product, e.g., Macros and VLOOKUP.

We have had connectivity issues, such as the reporting of a bad gateway.

We have integrated Automation Anywhere with our SQL database. I heard in version A2019 that we can easily integrate Python too, which is great news. Up until now, I have not been able to implement Python in our Automation Anywhere task bots. Though, we can integrate with other applications, like artificial intelligence, and this is better.

We have not implemented this tool with our AI. We have AI and IBM Watson. We would like to get information (or services) from the Automation Anywhere team on how to connect and implement the AI, as this is a great thing in the market. I'm looking for what to do.

Sometimes, we are facing issue in unattended. If unattended mode is not working, sometimes it will work in attended mode. However, I don't want anything in attended mode. The process is rule-based and logic-based. We just have to schedule, then if the user wants to run from the Control Room, they can. To run attended mode, we have to login into the VM to start it and human activity is required.

The version we started with is not as stable as the current version. We are trying to move to version 11. We are also in touch with our CSM regarding the A2019 version, which Automation Anywhere should release in the next year

We have 50 bots live in our organization.

We have three environments: staging, pilot, and production. In staging, the developer creates and tests their bot for internal testing. After that, we deploy into the pilot environment. That is hypercare which is for User Acceptance Testing (UAT). It is there that we run the bot in unattended mode for one and a half weeks at least with huge volumes. If we have no issues nor errors, then we create a ticket to deploy into production, our center of excellence. This is what our support team does. They will deploy into the production environments. We keep an eye out for at least 10 to 12 days as hypercare. At 12 days in hypercare mode, if we are not getting errors, then we run it in unattended mode as much as we can.

We are using Automation Anywhere in our business units. We have plans to increase the level of the tool's use.

We are planning to move onto the cloud, but first, we have to see if it will work with our business SLAs. If it is good, we will move over. We need to do a test first to determine whether the bots work well or not, which will take about three to six months. Then, we will make a decision on whether to move over to the cloud, the A2019 version. My team is excited for this version.

We would move over to Microsoft Azure because our company is already using it.

The technical support team is supporting us well.

We needed a support guide from Automation Anywhere for the initial setup because we had standalone and a lot of clusters. We needed help from a support guy during our setup to determine whether to go with a standalone or cluster setup.

For the bot creation process, we first check the requirement. Then, we check with each application, whether it is applicable through the Automation Anywhere tool or not. Some applications, like Oracle, do not work correctly. We make a feasibility report and advise the developer to use certain commands only. We provide a process map, e.g., how to create the bot according to Automation Anywhere guidance and what are the coding standards provided. We deliver everything. Then, the developer will start building our bot.

In our organization, we are focusing on continuous improvement through this tool. We are improving day by day, but not focusing on the elimination of any employees. We are just focusing in our improvements and accuracy in our SLAs. Therefore, there are three things that we are focusing on:

1. Implementing our SLAs on time. 
2. Focusing on accuracy.
3. Focusing on our continuous improvement.

Automation Anywhere is profitable for us. As volumes increase and we have a lot of data, this takes time to complete manually. Bots can complete the work without impacting the business. 

We are saving time. Some processes that have taken 24 hours for our guys to do, now take seven to eight hours for our bots. That's our achievement. It also brings accuracy.

We save money indirectly. We are also improving the accuracy of our SLAs. 

I am using that Automation Anywhere Master Certification for version 11. Recently, this has been updated in Automation Anywhere University. Until this month, it's free to use. There are no charges. That's why I would like to complete it this month.

We are waiting for them to release version A2019 version of Automation Anywhere University.

Use the standard guideline that Automation Anywhere provided. Build a dry model for each bot. This will be useful for debugging. I give these diagrams to my developers.

When automating Citrix, we can install on the client. It can easily access objects, we can click anywhere and it can take data from anywhere.

We have a scenario where one process is working, but in another case, it is not able to capture everything.

This is a good product. This platform is great, but there are a lot of issues to resolve, including the Excel features.

My advice for anybody who is implementing this solution is to follow the instructions and the standards that are specified.

I would rate this solution an eight out of ten.

We are in the retirement industry. We use it for application-based automation. We are trying to mimic our operations to redundant business users' tasks, like clearing claims and loans.

We are using version 10.7. We are currently trying to upgrade to version 11.3.

We use Bot Insights. Business users utilize Bot Insight dashboards to get analysis.

In the 10.7 version, the back-end port for the MetaBot password has looping. This has been a type of limitation. Now, we are upgrading and integrating the Control Room, which is a validating feature.

I would like them to add OCR features. This would help us deal with unstructured data and we can get more data out of images.

I would like to see more features related to artificial intelligence. 

The latest version is more stable. We have mostly legacy applications. We do interact with Automation Anywhere support for patches and DLLs which are compatible with our legacy applications. Maybe after our upgrade, we can expect more stability.

In couple of months, we are looking to upgrade. We have set up our environment for integrating in AWS into our architecture. We are setting this up now and planning to install Automation Anywhere 11.3 to see how it is.

It is scalable. Since we have only had it one year, we are still looking into the scalabilty factor.

The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving things by identifying the exact root cause. 

We try to resolve the issue from our side first because we are trained in the product. It is only when we can't solve the issue that we contact support.

The initial setup is straightforward, except when setting up with cloud-based services, like Amazon. The cloud-based setup process is complex.

Automation Anywhere came in and helped set up the tool for us since it was initially new when we onboarded it.

It has saved us a lot of hours, manual effort, and we can focus on more important tasks, which helps us with our ROI.

We purchase on a bot basis. Our costs are approximately $5,000.

There are a lot of vendors out there, like Blue Prism and UiPath. However, A2019 offers cross platform and single point, which is why I would recommend Automation Anywhere.

I have been very impressed with the A2019 version. This version is phenomenal. 

I use Automation Anywhere to automate processes for other businesses.

Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.

The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.

Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.

It offers automation at scale, enabling our customers to accomplish their objectives.

Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.

Automation Anywhere has helped to increase automation consumption.

The dashboard has room for improvement.

I have been using Automation Anywhere for one and a half years.

It is stable.

Automation Anywhere is scalable.

The technical support has been helpful, and we have not experienced any delays.

Positive

We used Power Automate before switching to Automation Anywhere as per the client's request.

The initial setup is straightforward and takes one or two days to deploy.

I believe our clients do see a return on investment because they continue to use the solution for their automation needs.

I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.

For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.

We primarily use the solution for business process automation. We use it to help us with background processes.

It's a very stable solution.

We have found the solution to be very scalable. 

The solution, in particular, is simple to set up.

There are quite a few very strong features available to users.

I haven't really used it long enough to critique too heavily. I need some more time to do a deep dive into its functionality, which I haven't done yet. 

The solution should have a more robust forum to help users navigate the solution, learn about it, and get help when they need it.

It should have a better marketplace where you can gather various workflows, et cetera. It would be an ideal place to find pre-built workflows, for example. 

I've been using the solution for maybe one year.

The stability of the product is quite good. It's reliable and offers good performance There are no bugs or glitches. It doesn't crash or freeze.

It's quite scalable. We have many users on the solution. 

I'm not sure if I have ever actually contacted technical support. I can't recall dealing with them directly, and therefore would not be able to comment on their services. 

I'm also familiar with UiPath.

In general, when you set up the cloud solution, it's very, very easy. It's not overly complex. The on-premises version does take a bit more work. It's a bit more complex. That said, it's not too hard to handle either. 

The deployment is pretty fast. You're looking at maybe a 15-minute setup.

There is a community version, which is free. they also have a yearly paid license. 

I would recommend the solution to other users and companies. 

Overall, I would give it a rating of eight out of ten.

We are an integrator. We are selling RPA products to various customers. They have different use cases. 

We have cloud as well as on-premise deployments of this solution.

It is an easy product. It is easier and less complex than any other RPA tool in the market. It is a popular product.

Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part.

I have been using this solution for one year.

It is stable.

It is scalable. It is suitable for enterprises.

Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the Automation Anywhere support team is available.

The deployment of Automation Anywhere is much easier as compared to any other RPA tool in the market. The solution itself is browser-based. So, we don't have to install complex software.

Its price is competitive with all other products in the market.

I would rate it an eight out of 10.

We do the implementation of Automation Anywhere.

It is easy to use. It helps to reduce your man-hours and manual effort.

Excel automation or the activities for Excel is an area of improvement.

It has been about three years.

It is quite stable.

It is quite scalable.

We have definitely seen a return on investment with this product.

It is a great product. Automation is the key, and Automation Anywhere is a good tool to use. It is great to have it.

I would rate it an eight out of 10.

We are a factory and supplier corporation, e.g. we focus on the financial and automation niche, but mostly financial. Our service is implementing automation, e.g. we implement Automation Anywhere (AA) for customers. It's a tool for automating processes.

Automation Anywhere (AA) is easy to use and understand, even if the user didn't have previous experience with RPA (robotic process automation) software before. This solution has many tools for automation. It's good even if you're just starting with RPA software, e.g. we don't have to decide on the whole productivity process, so we can put in the costs step by step first, then put in the details after.

Other solutions require you to know the codes first and make decisions on the whole process. This means that with other RPA solutions, if the user doesn't have the experience, it will be difficult for them to use and decide on those automation programs, which is not the case with Automation Anywhere (AA).

An area for improvement for Automation Anywhere (AA) is its organization or utilization, because if it's your first time to initiate automation, you have to convert it properly, and you have to develop the amendment path through the automation path, but you have to pay a subscription for it first. The first part is difficult because if you buy the full package without having much experience with the product, it could be difficult to utilize the process from manual to automation.

There are some limitations in the migration from the manual process to automation, because currently, Automation Anywhere (AA) is trying to develop transfer from on-premises to cloud. There's a limitation in migration.

The setup and deployment processes for this product also need to be improved, e.g. made easier.

I worked with Automation Anywhere (AA) before, and I helped a developer team provide it to the customer, and that was last year. We implemented it. I've been dealing with the solution in the last two years, but changed my focus to analytic solutions for a year.

Automation Anywhere (AA) is a stable tool.

Scalability for this tool is good.

It's difficult to set up Automation Anywhere (AA) on the on-premises environment. It's also difficult to make preparations for it. You have to be ready so it can support the automation process. That was what people experienced in the on-premises deployment, but I'm unsure how it is when it's set up on cloud. Setup could be easier if it's done on the Cloud.

If you have a person who knows the utilities of this solution, setup will take one to two weeks.

Our clients are paying for a yearly subscription of Automation Anywhere (AA).

Automation Anywhere (AA) is very easy to understand, but automation is something new here in Thailand.

We have 20 clients using this solution. For deployment and maintenance, we have a technical team made up of 10 people, with one vision analyst.

We have an automation hypercare team responsible for supporting customers after we've deployed Automation Anywhere (AA).

I would recommend this tool to others who want to start using it, because it's a good tool.

I'm giving Automation Anywhere (AA) a score of eight out of ten.

We deploy Automation Anywhere in both on-premise and on the cloud. In past, most customers have preferred the on-premise deployment, but the latest version, which is 2019, is becoming popular because it's on the cloud. 

The customers who are using the earlier version, they're on-premise and new customers are using the cloud version. The trend is moving onto the cloud rather than on-premise.

A few of our use cases for Automation Anywhere are for the HR departments, onboarding process, finance domain, month-end reports, ledger update, and AP automation.

The integrations with the OCR engines in Automation Anywhere are quite powerful. It has helped us in many projects.

The solution could improve the integration with some web applications. It was difficult to manage them.

I have been using Automation Anywhere for approximately three years.

Automation Anywhere is stable. We have customers that have been using it for years and they have not had any issues.

I have found Automation Anywhere to be highly scalable.

I have not personally contacted the support, but I heard from colleagues that the support is good.

The initial installation is simple.

I would recommend this solution to others, it is one of the leaders in the market at this time when it comes to RP platforms.

I rate Automation Anywhere an eight out of ten.

I use this solution to script and update website data and work with databases such as SQL. We also use IQ Bot extensively to script data from PDF files.

AA has improved our efficiency and saved on manual hours because no manual interaction is required.

The most valuable feature is the task bots because we found that cognitive functionality can be improvised.

An area for improvement would be that, once the code goes beyond 1,000 lines, it becomes really tough for a programmer to keep track of what is happening with the variables. I think they should add some kind of inbuilt modularization to help programmers keep track of what is happening.

I've been using this solution for two-and-a-half years, and we switched to A360 a couple of months ago.

There are some bugs in the system, but AA's stability is improving day by day.

I think scaling from small to medium automation works well, but if building out very big applications, sometimes the code can be too lengthy and uncontrollable.

AA's technical support can vary - most of the time, it's good, but sometimes it's tough to get your issue addressed.

I implemented using an in-house team, with support available from AA if required.

We evaluated UiPath.

I'd rate this product as eight out of ten.

Automation Anywhere has a lot of room for improvement. It is not customer-friendly. They are always rolling out patches. They have a lot of limitations.

We have been using Automation Anywhere for the past three years.

Stability-wise, Automation Anywhere is stable, but that is what an end solution should be. It should be user-friendly and accessible, particularly when it comes to automation.

The technical support is good. We have not had any issues. 

Before Automation Anywhere, we were working on HP products, like QTP, and then LoadRunner.

The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that. From the end point users' point of view, it leaves a bad impression.

Automation Anywhere's price is a little expensive. Moreover, it comes on like a single/set license. It should come in perpetual licenses. If a license is not getting used, then it has to be switched over to some other process. In cases like this, Automation Anywhere does not come up. I think they lose a lot of business because they do not use a perpetual model.