Automation Anywhere Reviews

We are a distributor of Automation Anywhere in Malaysia, and our focus is on solving business problems related to accounting, reporting, network operation centers, and first-level troubleshooting.

We deploy the solution on both AWS and Google Public Cloud.

Since we are the distributors of the solution, the improvements provided by Automation Anywhere vary for each of our customers.

The drag-and-drop feature is valuable.

Once we deliver to the customer, and they see the code, they can truly understand it without needing programming knowledge. As customers don't want to rely on vendors constantly.

The analytical dashboard in the Control Room could use some improvement. Currently, it's quite basic, which can pose a challenge when customers require more advanced features. Of course, different customers will have varying needs and expectations, so there's no one-size-fits-all solution. However, I believe it would be helpful if our team could have more flexibility in developing a more sophisticated analytical bot to meet these diverse demands.

I have been using the solution for five years.

The solution is stable.

The solution is scalable. We use the solution in multiple locations.

The technical support is good.

Positive

I previously used UiPath and WinAutomation by Softmotive but Automation Anywhere is easier to use.

The return on investment that our customers experience with Automation Anywhere typically revolves around the saved processing time and reduced headcount.

Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure.

I give the solution an eight out of ten.

I recommend Automation Anywhere to others.

We use Automation Anywhere to automate all the repetitive tasks that was previously done manually by individuals and to reduce the risk of human-errors so we can save time and money, It's like creating a digital employee that will work more quickly and accurately than humans. We mainly use it for the service desk tasks and to handle requests and also to create invoices and approving bills in finance and accounting departments, And we're implementing it into all of our departments since we found the benefits of it.

We have solved many problems we had in the past before using Automation Anywhere, Mainly we saved a lot of time and money, We reduced and minimized the risk of human-errors and got rid of all the manual repetitive tasks so we can focus on the core of our business, All the people in charge of supervision are dedicated now to a more important tasks. We succeed to reduce the response time of our business processes and this increased our performance and effected on our overall, But then when we started implementing RPA solutions for our clients, We had to switch to another product with an easier implementation and more friendly interface.

The most valuable feature for me is the power of AI Technologies involved in Automation Anywhere's IQBot such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning to automatically classify, extract and validate information from business documents and emails, I also like the Bot Insight to analyze and optimize the processes, I also like the visual flow charts and the drag-and-drop actions, I like the cloud infrastructure and security and the lightweight web-based architecture. 

They need to improve the REST Api Documentation because its not well detailed or clear enough for beginners, They need to provide some out of the box AI and ML functions such as Image classification and Objection Identification, They also need to improve the real-time data and analytics,There is less support for various data types, The .NET Framework is not completely supported and they have to add more features to fully support the .NET, Last advice is to add an option for developers for Graphical View along with the Code View option.

It can be used for customer service support, data extraction, data migration, and software installation. There are so many ways that it can be put to use in a business.

I am still learning to develop it both on cloud and on-premises. I am using the community version of the solution. Our subsidiaries are also using this solution. They are still going through some training.

The data capture feature is very valuable. I know there are also some elements where you have to be able to incorporate AI, but I haven't gotten to that level yet.

The data migration could be better.

I have been using this solution for about three months.

The solution is stable.

It's scalable.

I would rate this solution 8 out of 10.

I'm happy with the features I've used so far.

The installation is quite straightforward. At first I was having an issue with the password that was supposed to be sent to my email, but then it came in. Aside from that, I didn't have any issues with installing it.

The solution can be installed by yourself.

There is no technical team needed for deployment and maintenance.

I have also looked at UiPath and Blue Prism, but I am very comfortable with Automation Anywhere.

We do the implementation of Automation Anywhere.

It is easy to use. It helps to reduce your man-hours and manual effort.

Excel automation or the activities for Excel is an area of improvement.

It has been about three years.

It is quite stable.

It is quite scalable.

We have definitely seen a return on investment with this product.

It is a great product. Automation is the key, and Automation Anywhere is a good tool to use. It is great to have it.

I would rate it an eight out of 10.

We use Automation Anywhere to create robots. Basically, the purpose of this tool is if we have any employee doing daily repetitive work, where he does not have time to work on it but he still has to do it every day, we can automate those kinds of projects by using this tool, and we can reduce the burden on the employee. That is the basic use of the Automation Anywhere tool.

In terms of benefits to our company, with this tool we can release the employee from their routine work so that they can concentrate on their other work, like doing innovative things. They can get rid of the regular, routine work.

The feature of this solution that I like the most is that it is coding free - it is a coding free tool. It does not need much coding at all. For all the activities you just drag and drop. That is the best advantage of this tool.

In terms of what could be improved with Automation Anywhere, there are a few areas. They could improve the environmental stabilizing issues. There are a lot of environmental issues when rolling over from one environment to another, higher environment. This is the one thing they definitely need to look into. 

They also have to look into the document understanding process - the screen scraping of the documents, etc... 

In the next release, I would like to see, as I mentioned, better document understanding and screen scraping. There are a few more activities they have to include, like reading the particular column on the Excel operations. They can increase more activities like that.

Right now, there are a lot of complications and complexities involved when reading Excel - they could make that easier.

I have been using Automation Anywhere for almost two years.

We are not using the latest version. We are using 11.3.

In terms of stability, when rolling from one environment, like the production environment or development into other environments, like mixed environments, the application will not open properly or it may take time to open the application. At that time, the tool is not stabilized. It is not able to wait or capture the proper information and application.

Automation Anywhere is scalable

In our company, there are many developers using it and we rolled out around 149 bots, so I can't say the exact number. Different team members are using this tool, and they benefit from its use. Multi-projects are using this bot every single day.

I have reached out to support. There is a website for all we need. We can raise a ticket and can contact them there.

The initial setup is straightforward. The Automation Anywhere company supported us for the installation process. They are good supporters.

In terms of how long it took, that part will be taken care of by our admin team. We are not part of that process at all.

I am not aware of costs, but for every bot we have a license. That is what I know.

I can recommend Automation Anywhere. 

On a scale of 1 to 10, I would say, given the existing process, Automation Anywhere is a seven. As I suggested, if they improve the stabilizing, the screen scraping, the document understanding and some other activities, then definitely they can go ahead with that tool.

We deploy Automation Anywhere in both on-premise and on the cloud. In past, most customers have preferred the on-premise deployment, but the latest version, which is 2019, is becoming popular because it's on the cloud. 

The customers who are using the earlier version, they're on-premise and new customers are using the cloud version. The trend is moving onto the cloud rather than on-premise.

A few of our use cases for Automation Anywhere are for the HR departments, onboarding process, finance domain, month-end reports, ledger update, and AP automation.

The integrations with the OCR engines in Automation Anywhere are quite powerful. It has helped us in many projects.

The solution could improve the integration with some web applications. It was difficult to manage them.

I have been using Automation Anywhere for approximately three years.

Automation Anywhere is stable. We have customers that have been using it for years and they have not had any issues.

I have found Automation Anywhere to be highly scalable.

I have not personally contacted the support, but I heard from colleagues that the support is good.

The initial installation is simple.

I would recommend this solution to others, it is one of the leaders in the market at this time when it comes to RP platforms.

I rate Automation Anywhere an eight out of ten.

Automation Anywhere has a lot of room for improvement. It is not customer-friendly. They are always rolling out patches. They have a lot of limitations.

We have been using Automation Anywhere for the past three years.

Stability-wise, Automation Anywhere is stable, but that is what an end solution should be. It should be user-friendly and accessible, particularly when it comes to automation.

The technical support is good. We have not had any issues. 

Before Automation Anywhere, we were working on HP products, like QTP, and then LoadRunner.

The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that. From the end point users' point of view, it leaves a bad impression.

Automation Anywhere's price is a little expensive. Moreover, it comes on like a single/set license. It should come in perpetual licenses. If a license is not getting used, then it has to be switched over to some other process. In cases like this, Automation Anywhere does not come up. I think they lose a lot of business because they do not use a perpetual model.

The solution has really changed a lot when it comes from v11 to A360. When it was v11, then it was complete scripting, and it was not the UI, the drag and drop features that the other tools provide. You just drag an activity and drop it. It was actually scripting. So it was relatively difficult to develop a code for someone who is not very familiar with basic coding skills.

There are more valuable features with the updated solution. Now they have both the list view and the flow view. They have increased some features in terms of data types. They now have good usage of the data table and have added variable types. It's convenient.

One area that could be improved with the cloud solution when it comes to A360 is we have seen a certain lag. It's not a very happy tool. There are stability issues, but that is something that they maybe looked at already. They have come up a long way, and they are actually promoting the IQ bot as well. The document OCR/ICR techniques are something they're already working on, so I'm looking forward to that as well. 

As a developer, the biggest con is the lag. It's pretty inconvenient to face that delay in things happening. We come across that pretty often. 

It's not necessarily an added feature that I would be looking for, but in general, as a solution, it could have been easier to use than in the current state. The way the tool has been built, it's not easy to build a solution when it comes to using Excel automation. And it's not that convenient.

I've been working with the solution for a little less than two years.

The code for the solution, once developed, is pretty stable. I would say there is no issue in terms of stability there. It is only the initial accessibility in terms of the build phase where we have seen that issue of the lag.

Scalability is pretty much achievable, and I don't think we have faced any issues. We have had bots earlier. But when it comes to larger processes or where there's a situation where we need to use multiple bots for common processes and things like that, there, I have not been able to use those solutions. I don't work as a developer. I work as a solutions architect and a business analyst, and that is one place where I have felt Automation Anywhere is not that capable.

Customer service is comparable to Power Automate and Microsoft; they are responsive.

The initial setup for cloud-based solutions are all straightforward.

When it comes to pros, the solution is convenient. And now it has both the list view and the flow view in terms of the code. So whether it is a seasoned developer or whether it's a newcomer, they have made it slightly easy. I feel that for a first-timer, Automation Anywhere would be something that is relatively difficult to pick up.

I would rate the solution a six out of ten.