Automation Anywhere Reviews

Our primary use cases for Automation Anywhere (AA) are billing, email automation, and ticketing.

Most of the features of Automation Anywhere (AA) are good, but one big feature which I really like is its OCR (optical character recognition) feature.

Another important feature of this solution is how it handles variables, e.g. my engineers don't need to have complete programming expertise, and they don't need to declare variables and get variables captured on the fly.

I also find the accuracy rate of this solution valuable, and I like that it performs better after implementation. Most of the features of this solution are amazing.

Multiple things still need to be improved in Automation Anywhere (AA), and the key thing is its error handling command, though it has come a long way from the previous version. This solution still has a lot to improve on error handling, especially when compared to other platforms that are doing very well.

Another area for improvement is its file handling. Automation Anywhere (AA) now supports automating file-related operations, but that still needs to be improved. We can directly import and do the script, e.g. the script feature is new and is found in the latest version, but still needs a lot of improvement.

An additional feature I'd like to see in this solution is more scripting integration. Integration needs to be fluid, e.g. integration of different items are in the latest version, but it always comes with limitations.

If a more fluid integration can be built into Automation Anywhere (AA), I can go and unpack a project file, open it, then from there, I'll know that we need to extract the data. Currently, the native RPA takes a whole lot of time to open a particular file, then read the data. It's always easier to utilize the data frame, read and slice the data, then take what's next. In that note, we can enable the RPA within itself, e.g. in-house data solution that can be integrated, making it a better solution. There is an integration feature in Automation Anywhere (AA), but it's not that fluid, and it's not easy to integrate. We always have to build something outside and integrate the whole process, and this needs to be improved.

I have experience with Automation Anywhere (AA) within the last 12 months, and I've been leading projects in a product manager capacity. I've worked with this solution for three years, using the previous generation and the latest generation, e.g. the 2019 version. I handled the implementation of the previous version and the transition and migration to the 2019 network.

Automation Anywhere (AA) has a lot of stability issues. It needs a lot of maintenance. If it runs 24/7 in the server, it's fine, but on the development machines or the VM (virtual machines), it isn't. We really need someone to attend to it, e.g. that person has to monitor the VM, then if an issue starts from the control room, we need to identify what's going on, then we may need to do something to the machine, or to the application. This is a problem in the previous version and the current version, and this solution hangs at times, for no reason at all.

Automation Anywhere (AA) is scalable, but we have not tried to scale it to a larger instance. The implementations we currently have are on-premises, and our costs are limited. We test if this solution works fine for the demos with clients we have worked with, but on the production side, we haven't tried to scale it for more than 20 or 30, and that's the limit we have.

I've contacted and escalated to the technical support team for this solution multiple times. I would rate them 3.5 out of five. They are quick to give support, but it could vary. Their second level technical support are good, but their first level technical support require a lot more insight into the tool and how they're handling issues.

The initial setup for Automation Anywhere (AA) was straightforward, but the current deployments we are working on are a bit complicated because these are switch solutions, and they are not straightforward.

We have multiple systems communicating with each other, e.g. the SaaS systems we need to interface with, then we have other data that we need to introduce to these systems. Because Automation Anywhere (AA) is an on-premises platform, we are looking into whether implementing or deploying it will be safe, but I believe it is safe. In most cases, when it comes to switch solutions where you want to switch your RPA on top of other automation or other technologies, it can be complicated, depending on the technology you're with. It can be complicated when you want to integrate with other systems.

We're paying for a yearly package for Automation Anywhere (AA). It's not a standard license. It's a license package, e.g. it comes with the fee for automation, or the license for the product, and anything beyond that, we pay a base fee, and whether we utilize it or not, it's paid for, and it has to be allocated. That's the current deal we have. What would be better is for them to have different packages for different types of organization.

As Automation Anywhere (AA) is an RPA platform, we have development users and end users, e.g. we have 14 developers who are working on it, and they are direct developers, then we have six citizen developers from the business side, who are certified and are using this product.

Automation Anywhere (AA) always requires maintenance, so we always need maintenance engineers to monitor the application around the clock. Because of cost implications, most clients don't use cloud solution assets, e.g. they use on-premises, which means a lot of maintenance is required.

My advice for people who want to start working with Automation Anywhere (AA) is to get a certification first, and then they also need to determine their purpose, e.g. what kind of case they want to work with. When their certification is ready, they still need to keep learning, especially when they run into issues. They should always get in touch with the forum, or they should get whatever knowledge or information they can take from their certifiers, or whatever organization they got their certification from. There is a learning curve, and it can either be quick to learn, or hard to learn.

I would rate Automation Anywhere (AA) an eight out of ten.

The most valuable feature is the SAP application and the DLLs that Automation Anywhere provides. These DLLs help automate the SAP application. In A360, the latest version of Automation Anywhere, they provide many connectors for the different frameworks, like Office 365 or any other APIs, so those connectors are useful.

They still need to improve the SAP application's ability to use the features it has. For example, we have been using a MetaBot to automate SAP applications. They have given the SAP the ability to command Automation Anywhere itself, but we have encountered some limitations. Microsoft Power Automate has so many connectors, like its connector with Microsoft Office and SharePoint. On the other end, I have found Power Automate to be overpowered compared to Automation Anywhere because they already have so many connectors with Office 365, Teams, and other APIs. There are even more if you consider the cloud flow of Power Automate, so it's easy to get triggered.

Automation Anywhere is not so easy to trigger. For example,  I can create an automation in Power Automate where the user provides input into a form, such as Microsoft Form, and that info gets pulled into SharePoint. In Automation Anywhere, we do not have some trigger like that. We have to keep one bot running 24/7 to get this data into SharePoint. Power Automate does not have anything like scheduling. Whenever you fill out the form, it gets triggered on its own, and the information is saved into SharePoint. So this is an advantage of Power Automate that Automation Anywhere does not have.

Automation Anywhere should add the same feature that Power Automate has, so whenever I create a flow, there is a trigger given by Automation Anywhere. Instead of scheduling that bot on CR, there should be something running in the background constantly, so I do not have to schedule the bot or trigger the bot manually. The trigger should be integrated into Automation Anywhere. Also, if I am creating one variable in one module, I have to make the same variable in another subtask, then I have to create a mapping between those two. If Automation Anywhere were to come out with a feature like Power Automate's environment variables, then that variable could be created globally and used throughout the process. That would be better. 

Another feature I would like to have in Automation Anywhere is "Go To Line." When we are writing the code, it sometimes extends 500 to 600 lines. If I want to go to some line numbers — say, the bot has failed on line number 120 — I have to go manually to line 120. If Automation Anywhere provided something like a "Go To Line" feature, that would be useful for us. For example, if you face an error at line number 500 and your code is 1,000 lines, you have to scroll so far down to get to line number 500. 

Furthermore, in Automation Anywhere, you have to write a DLL separately when you want to have something from a .NET perspective. In UiPath and some other tools, there are direct call functions available. It would be nice if Automation Anywhere came up with something like that, where you can directly have the method called.

I've been using Automation Anywhere for around four years.

Automation Anywhere is quite stable. It has been around for many years now and has undergone several updates.  

To some extent, I can say Automation Anywhere is scalable.

The technical support by Automation Anywhere is quite good. Whenever we have an issue, we create a ticket on the Automation Anywhere support site, and the support from their side is quite extensive.

Setting up Automation Anywhere is a bit complex. When I entered into the RPA industry, Automation Anywhere had just been launched. Automation Anywhere was first released in 2014 or thereabouts, and I started working on it in 2017. I was just a novice when I began my journey with RPA, and it was a whole new concept in my organization as well. When we were setting up the control room server and the client, it was a bit daunting. We had to do so much in the background database and then the client. It is pretty complicated to set up the Automation Anywhere control room and the high availability clusters. 

I'm not too sure about the pricing part, because our organizers handle that. I'm just a developer. We get the software already installed on our machine. 

I would rate Automation Anywhere seven out of 10. It is a simple tool to learn, and with A360, they have gone way beyond. They also have an intelligent bot. However, I would suggest going with Microsoft Power Automate ranter than Automation Anywhere because Power Automate's cloud flow is easier to use. In addition, you can use Power Automate with very minimal coding. With Automation Anywhere, you need extensive knowledge of SQL and .NET. You have to learn so many things before implementing Automation Anywhere. 

I have worked on Automation Anywhere for four years and also UiPath. Between these two, I have found Automation Anywhere easier to work on. Also, it's stable because I have delivered around 20 plus automations on Automation Anywhere to date. Based on my experience, I have found Automation Anywhere to be more stable and accessible. I prefer Automation Anywhere. 

In my previous organization, I had worked on UiPath, but I haven't worked on UiPath much for the last two-plus years. So I only have six to eight months of experience on UiPath. I find the Orchestrator feature quite complex and difficult to understand. When I was working on UiPath, they had just introduced their advanced features in Orchestrator, so I found UiPath much more valuable from the .NET perspective. But if we're talking about how easy it is to program, Automation Anywhere is more straightforward. For the past one or two months, I have started getting my hands on Power Automate. In terms of cloud flows, I find Power Automate more useful. Every tool has its pros and cons. After working on Automation Anywhere for around four years, I do find it easy and scalable. But now, now that I've been introduced to Power Automate, I find that I like it because of built-in connectors and templates.

1. Attended automation - contact center automation, assist agents in navigating through the right process - Guided assist on-screen navigation for call center agents

2. Workforce reporting automation, we extract reports on agent availability and different AUX codes and report to leadership.

3. Plot agent time between multiple applications.

4. Real-time alerts to agents on their AHT & after call work beyond the threshold.

5. Real-time reporting on beyond threshold cases to leads.

6. Processing tickets between CRM & client applications.

1. Helped agents process tickets with minimal errors.

2. Improved AHT as they are able to close the tickets faster.

3. Improved overall SLAs by reducing aging (We use a bot to send alerts on emails & chats to agents who take a long time to close cases)

4. Reduce missed calls we pole the reports and send alerts to TL's on abandon calls in realtime

5. Biggest challenge in attended automation, every time the agent has to log in to control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy

6. The agent should be able to just click on the UI and the bot should automatically login to the control room and execute the bot.

1. Screen recorder

2. AI capture

3, Ability to create custom forms and trigger another application

4. Ability to run the bot from the cloud without installing the software on our machine

5. AI sense can detect many pages inside the Citrix environment

6. I think the Citrix RDA should be universal for All Citrix environments

7. The A2019 UI layout is more user friendly

8. The recording feature where you can record multiple screens at the same time

9. MS excel functionality has lot of features in the current versions

1. for attended automation, the agent should be able to execute the bot without logging into the control room and triggering the bot

2. There are limited features to automation MS word & PowerPoint will look for more in those areas

3. Include Gsuite based automation

4. limitation on .csv based automation

5. Automations on iframes

6. We want to have greater control on deciding when we want to upgrade to a newer version.

7. Smooth upgrade with no production disruptions

8. ability to manage bots across control rooms

9. Ability to generate reports without using bot insight

I have been using AA for two years. 

It's a stable solution, 10 on 10.

I would give a 10 on 10.

9 on 10.

We started with A2019.

Straightforward for unattended, for attended, it took few rounds of fails as our environment is highly restrictive

Vendor team, 7 out of 10.

1.5

Very flexible.

A2019 has many rough edges from a developer point of view and post upgrades, these needs to be smoothened out.

We use Automation Anywhere to track the travel and locking of our devices.

We implemented Automation Anywhere because we needed a way to track our devices and ensure they were not going beyond their boundaries.

Before Automation Anywhere we were manually tracking our devices and now it is done automatically.

Automation Anywhere helps to save a full day. Automation Anywhere helps save costs by allowing remote work and not requiring a person to be at the machine. 

The efficiency we get with Automation Anywhere is valuable.

The Automation Anywhere calibrating needs to be more user-friendly to avoid human error.

Non-technical people can not use Automation Anywhere.

I have been using Automation Anywhere for one year.

The stability of Automation Anywhere depends on the environment it is used in. For example, in hot environments, there can be deviations.

The technical support is good.

Positive

The initial setup was a little complex until we became familiar with the process.

The deployment took one week and required two people.

Automation Anywhere is reasonably priced because it can sustain us for a long period.

I would rate Automation Anywhere eight out of ten. The technology is improving every day.

With the right tools, it is easy to upgrade Automation Anywhere.

Maintenance is required for Automation Anywhere to ensure proper functionality daily. Two people for 20 minutes each day is enough to oversee the maintenance.

I recommend completing some courses and shadowing experienced Automation Anywhere users to gain hands-on experience with the automation process.

I use Automation Anywhere to automate processes for other businesses.

Automation Anywhere is user-friendly for individuals with a technical background and can also be utilized by those without specific knowledge.

The learning curve for Automation Anywhere is easy. The steps are nicely designed and of high quality, making it easy for users to learn.

Automation Anywhere has helped our customers' organizations speed up their processes and reduce the workload for their staff.

It offers automation at scale, enabling our customers to accomplish their objectives.

Integrating RPA bots, APIs, business applications, and documents is easily achievable with Automation Anywhere.

Automation Anywhere has helped to increase automation consumption.

The dashboard has room for improvement.

I have been using Automation Anywhere for one and a half years.

It is stable.

Automation Anywhere is scalable.

The technical support has been helpful, and we have not experienced any delays.

Positive

We used Power Automate before switching to Automation Anywhere as per the client's request.

The initial setup is straightforward and takes one or two days to deploy.

I believe our clients do see a return on investment because they continue to use the solution for their automation needs.

I think the pricing is reasonable, but clients often perceive it as expensive. This perception might change once we see the benefits, understand the full process, and realize what is required to achieve our goals.

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows.

For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.

We're using Automation Anywhere to automate and schedule some processes. 

Many tasks take a long time for a person to do them. Automation Anywhere enables us to do those jobs in less time. Our overall automation consumption has increased by about 80 percent since we started using AA. 

Automation Anywhere is easy to use, even if you lack technical skills. People without deep technical expertise can easily develop scenarios.

Automation Anywhere could add a few technical features to the UI and some better reporting or validation about whether processes are running successfully. 

We have used Automation Anywhere for only two weeks. 

We haven't used the solution for very long, but it seems stable so far. 

I rate Automation Anywhere eight out of 10 for scalability. 

I rate Automation Anywhere support eight out of 10. 

Positive

I was around for the deployment, but I didn't set Automation Anywhere up. The deployment only required one engineer and took a day to complete. The solution hasn't required any maintenance in the short time that we've used it. 

Automation Anywhere is a subscription-based service. I think the price is reasonable. 

I rate Automation Anywhere seven out of 10. It's a good tool that supports a lot of scenarios, and it can save you time and money. In some cases, you can use API integration, but RPA makes more sense for other tasks because you don't need to develop anything. 

We are a distributor of Automation Anywhere in Malaysia, and our focus is on solving business problems related to accounting, reporting, network operation centers, and first-level troubleshooting.

We deploy the solution on both AWS and Google Public Cloud.

Since we are the distributors of the solution, the improvements provided by Automation Anywhere vary for each of our customers.

The drag-and-drop feature is valuable.

Once we deliver to the customer, and they see the code, they can truly understand it without needing programming knowledge. As customers don't want to rely on vendors constantly.

The analytical dashboard in the Control Room could use some improvement. Currently, it's quite basic, which can pose a challenge when customers require more advanced features. Of course, different customers will have varying needs and expectations, so there's no one-size-fits-all solution. However, I believe it would be helpful if our team could have more flexibility in developing a more sophisticated analytical bot to meet these diverse demands.

I have been using the solution for five years.

The solution is stable.

The solution is scalable. We use the solution in multiple locations.

The technical support is good.

Positive

I previously used UiPath and WinAutomation by Softmotive but Automation Anywhere is easier to use.

The return on investment that our customers experience with Automation Anywhere typically revolves around the saved processing time and reduced headcount.

Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure.

I give the solution an eight out of ten.

I recommend Automation Anywhere to others.

We use Automation Anywhere to automate all the repetitive tasks that was previously done manually by individuals and to reduce the risk of human-errors so we can save time and money, It's like creating a digital employee that will work more quickly and accurately than humans. We mainly use it for the service desk tasks and to handle requests and also to create invoices and approving bills in finance and accounting departments, And we're implementing it into all of our departments since we found the benefits of it.

We have solved many problems we had in the past before using Automation Anywhere, Mainly we saved a lot of time and money, We reduced and minimized the risk of human-errors and got rid of all the manual repetitive tasks so we can focus on the core of our business, All the people in charge of supervision are dedicated now to a more important tasks. We succeed to reduce the response time of our business processes and this increased our performance and effected on our overall, But then when we started implementing RPA solutions for our clients, We had to switch to another product with an easier implementation and more friendly interface.

The most valuable feature for me is the power of AI Technologies involved in Automation Anywhere's IQBot such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning to automatically classify, extract and validate information from business documents and emails, I also like the Bot Insight to analyze and optimize the processes, I also like the visual flow charts and the drag-and-drop actions, I like the cloud infrastructure and security and the lightweight web-based architecture. 

They need to improve the REST Api Documentation because its not well detailed or clear enough for beginners, They need to provide some out of the box AI and ML functions such as Image classification and Objection Identification, They also need to improve the real-time data and analytics,There is less support for various data types, The .NET Framework is not completely supported and they have to add more features to fully support the .NET, Last advice is to add an option for developers for Graphical View along with the Code View option.