Automation Anywhere Reviews

We have around 400 to 500 bots running on the production server. If any issues arise with a bot, we check and fix them on our end.

We have SOPs for manual processes. We automate based on the SOPs.

Automation Anywhere helps us perform processes much faster. We have many options in the tool to keep all details secure. Overall, it is very beneficial.

Automation Anywhere is easy to learn for someone who does not have technical skills. Other technologies require us to learn syntax and other things. Many things are there, whereas in Automation Anywhere, we can just select an action. Within one or two months, one can easily understand and work on it. With basic coding knowledge, we can easily automate. Compared to other technologies, it is very easy to learn.

Automation Anywhere is user-friendly for automating processes with accuracy and efficiency. It saves time and offers precise outputs. 

Automation Anywhere has saved about 60% to 70% of our time.

The best feature is the Capture action. If we want to capture the whole process, we can do it in a single shot. Everything is added to the code, which is a good feature. It takes us less time to automate. It allows us to achieve what we are doing manually, irrespective of how long it is.

I struggled with understanding the use of different variables during my initial time with Automation Anywhere. We have three types of variables. We have user-defined variables, system variables, and config variables. Sometimes, we get confused about the values stored in various variables. If the tool could show the current value stored in the variable, it would be much easier.

I have been working with Automation Anywhere for the last two years.

Automation Anywhere is a stable product, and I would rate it as one of the best.

It is scalable. I would rate it a nine out of ten for scalability.

In my team, we have 30 people using the solution.

Till now, I have not connected with any support member for any issues.

Neutral

Automation Anywhere is my first tool on the automation side. I do not have any experience with other tools on the automation side. Earlier, I worked with Java and C technologies. Compared to those, Automation Anywhere has more features, and it is very easy to do everything I want.

The initial setup is straightforward. If you have knowledge about it, it does not take much time. Within 15 to 20 minutes, it can be installed on a machine.

Its maintenance is easy.

I would recommend Automation Anywhere to others. 

I would rate Automation Anywhere a nine out of ten. This is my first solution, and I am still learning it. I still have to learn many things about this solution.

I use Automation Anywhere to automate the data input process and produce the forecasting output.

We store our data in Databricks, which is sometimes shared via email. To automate this process, I've created a pipeline using Automation Anywhere that extracts CSV files from emails, uploads them to Databricks, saves the resulting table on a selected AWS page, processes the data, and feeds it into the model.

Automation Anywhere is user-friendly, with drag-and-drop features for nontechnical users.

The learning curve is no more than one month.

It integrates well with other tools.

Automation Anywhere saves us one month per year.

Automated data processing is the most valuable feature of Automation Anywhere.

I have been using Automation Anywhere for 16 months.

Automation Anywhere is stable.

Automation Anywhere is scalable.

Automation Anywhere supports automation to scale.

The technical support is good.

Positive

The deployment is straightforward and can be completed within one and two weeks.

Before implementing, we want to ensure we have all the support and collaboration.

Automation Anywhere is affordable.

I would rate Automation Anywhere eight out of ten because it is practical and user-friendly.

We work with partners to implement the application on several customer sites, typically banking, financial security, and insurance. We work as a service provider. It's used, for example, in the banking sector to handle processes and tasks. It helps automate. 

We've implemented more than 3,000 business processes for customers. 

It helps improve performance and helps companies save time and money. Customers have been very happy with the experience so far. We've saved about 10% to 15% of time and costs. One robot can help replace a portion of the workforce. 

The security on offer is very good. 

AI has big potential right now. We're trying to support organizations that want to integrate it. We're trying to increase AI capabilities.

It's a pretty easy solution to use for business users that are not technical. They can learn the tool very fast. In maybe six weeks, even with no previous experience, they can go to the market to implement the service for the client. After a while, they can become very proficient in using it. 

It's easy to integrate with other applications. We can integrate automation into workflow APIs, business applications, et cetera. 

The product has helped increase productivity. 

There could be more training provided by Automation Anywhere. 

We've faced some economic problems based on the exchange rate. 

A major impediment to using CoPilot is that many of our users cannot access the cloud. They need to work with the on-premises version. 

I've used the solution for five years, since 2019.

The solution is stable. 

The solution has been scalable. 

Technical support is good. 

Positive

I'm also familiar with UiPath and IBM RPA.

How easy or difficult the setup is depends on the customer's level of knowledge. Most of our clients are in banking and require on-premises deployments. Even government entities cannot use the cloud. We are comfortable with deployments and find the process to be straightforward.  Sometimes it is difficult to upgrade from older versions. 

We have five people out of a team of 13 that can handle any maintenance. Maybe 20% of our team would be involved in maintenance. 

The pricing of the solution is flexible. 

We did compare Automation Anywhere with UiPath. Automation Anywhere could offer more marketing and training. 

I'm aware of the CoPilot feature. However, we do not have clients using it. We're trying to introduce the tool to the market and to the customer. However, it has the potential to be a good application. 

I'd rate the solution ten out of ten.

Our journey started with a migration initiative with something that already existed in an RPA solution. Then we started expanding and we started going into finance and HR activities. We use it in different entities and have been working with Automation Anywhere to build automation. We're seeing a lot of very good use cases that help deliver very good ROI. 

Our company is quite large. We have several hundred applications and systems, including legacy systems. As part of a recent merger, part of our work is consolidating these systems. There are a lot of challenges. Someone has to manually perform activities, for example, to be an integrator between two systems. We use Automation Anywhere to bridge the gap. Wherever we can find and remove the human from repetitive tasks, we use Automation Anywhere. 

This is a cloud solution. The framework we had before was on-premises. We wanted to move to the cloud, and that was a huge change. We're also able to redesign and refine processes that may have already been in place.

During our migration initiative, we were able to talk to different customer groups and revisit aspects to make things better and do things that may be needed. We were able to effectively optimize the processes and redo what was already in the existing platforms.

There is a lot of interest in operationalizing AI. There's a lot of buzz around generative AI. We've been reviewing different AI services. However, our focus has been more on orchestrating an entire end-to-end process, not just the AI. When we're talking with all the groups, we try to identify which steps can be automated, and add AI into the mix, if it is needed and it makes sense. We've had a lot of opportunities to work within legal, corporate, finance, HR, et cetera, and we're working to bring more use cases into production. Right now, it's all in proof of concept. 

The leadership is very invested in generative AI and doing a lot of research. There's a separate team that does InfoSec reviews. We're undergoing a stringent vetting process. We're in the analysis phase to ensure the data stays within the model and doesn't go outside the LLM for training. 

We are finding opportunities to implement some hyper-automation options. 

Automation Anywhere and even previous versions, which I've worked on, have good core functionality. The core functionality of being able to automate and build a solution that is local and low code is one of the key differentiators that's allowed us to find success. 

It's easy for business users who don't have technical skills. We try to build and help users build automation quicker. We've built a framework around it that's made it easier for everyone to build automation. 

The learner curve for users is okay. The curves are different for end users. We have a large footprint of citizen developers, and some take quicker or longer depending on prior project commitments. It depends on the amount of time they can commit to it.

We've used the automation copilot, which is quite useful.

We have a lot of internal tools. A lot of finance and HR, for example, have specific apps and platforms. We've established a lot of connectivity with other apps. If there's an interest that business users want to start building, we already have the framework in place, which makes integrations fast.

We get a seamless experience when using the packages. There are constant upgrades. It doesn't stay stagnant; there are new features added to it. The consistent growth of the packages has remained seamless.

We save time and money. I can't share exact details, however, we do have good ROI. We track time, compliance, cost avoidance, et cetera. Everything is heavily tracked, and we make it available for leadership to review. 

The improvements have already been rolled into recent releases, like better governance models. From a GenAI perspective, there are good releases like automation pilot and copilot that are already part of the product's release agenda. 

They need to improve the stability of the core functionality. If they keep the core constant and constant, they will continue to thrive. It needs to stay consistent. 

I have a long history with the solution. With my current company, we've been using it since 2021. However, in my previous roles, I've worked with it as well. 

The platform is highly scalable. That's one of the key advantages. We build at first on a smaller scale, and build it up over time. The scaling part has been really seamless. It's been good so far. 

We've had a great experience with technical support. They've partnered with us in terms of the challenges we face. We have a collaborative relationship and have had a positive experience. 

As the product evolves, it would be great to have more support and have them up to date on the latest and greatest. The teams should be constantly upgraded to ensure that if something goes wrong, they can handle anything - that will be important for the future.

Positive

We do use other tools that are low code/no code, such as ServiceNow, SalesForce, et cetera.

Everyone tries to improve their opportunities. This competitiveness has helped the product evolve. 

We've deployed processes within a week, while others might take four or six weeks, depending on the complexity. We have release schedules and release controls in place. Everything is streamlined, and we test before the automation goes live. 

We're on the cloud, so we do not have to upgrade anything. 

Maintenance is more on the partner-owner and device side. There might also be work upgrading and testing packages and new features. We do spend some time when a new feature comes out to test it before we actually upgrade our packages.

The licensing isn't an area I can discuss in great detail. 

I'd rate the product eight out of ten. They have been an industry-leading automation solution provider. They have a lot of experience, and the core functionality is great. Keeping up with the market and putting in new competence into the product - the constant innovation - makes the product impressive. 

We use it for processes related to IT operations in the manufacturing industry.

There are hectic IT processes, jobs that run overnight, weekly, and monthly. We can optimize, rewrite, and automate them. They represent the most important use cases that I have been involved with: IT operations and software for manufacturing.

It has helped our organization increase automation consumption by 20 to 30 percent.

The most valuable feature is the Control Room.

Also, the integration of RPA bots with other processes and documents is good. We don't have any issues there. We could have more connectors, but it's fine. I have used it for SAP and for direct API-to-API, and that went well.

It is good for standard procedures with an SOP. For those, it works well. But there are processes that are tricky and need human intervention and intelligence. In those cases, the process gets stuck. Something that is a straight-ahead process—you do A, B, C, and D—is fine. But when you do A and then have to decide whether to do B or C, where there is a need for logical thinking and human intervention, we find it difficult to automate those cases. We have to break down those processes and do that tweaking.

We would like to see a more seamless UI, and we would like AI help. Wherever we are stuck or there is a logical error, AI help, with prompting and suggestions on what to do, would be good. If I have dragged and dropped something in the wrong logical sequence and it fails during execution, there should be automated AI help.

We use NetBeans IDE where we get something like automated help, but that's a platform for doing standard Java and PHP development. Automated help is coming up more and more in many tools. For example, Microsoft is providing it. We would like to have something like that in Automation Anywhere, with automated debugging and self-help.

I have been using Automation Anywhere for two years.

Overall, the product is stable for SOP-based use cases. It is not very stable for complex use cases.

It is not very scalable for complex use cases.

Their technical support is good overall, not excellent. They can improve the response time and on-call support. We have SLAs, so we need support to be immediate.

Neutral

We did not have a previous solution.

Recently, automation has gone to the cloud, and that has been most beneficial because installation was quite hectic before. On-prem was quite difficult, but the moment they launched the cloud version, it became easy.

With on-prem, there were issues with installation over production as well as the setup of the Control Room. Often, the Control Room would go down or hang, and we would have to do restarts. It was not seamless.

The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed. Production should bear the cost; we would be okay with that, but not the development side.

Business users didn't find it that easy to use, but for developers who are building the use cases, it's quite easy. For the business users, the issues were standard ones, such as navigation, user friendliness, and the terminologies that they needed to understand. They often require training before using it, and not just one training session, but training and retraining. On a scale where 10 represents a low learning curve and one is a large learning curve, Automation Anywhere is a seven. For non-technical people, it's difficult. For them, the learning curve is a four or five. It usually takes four to five months for them to be able to really use it on their own.

We have developed solutions for IT back-end processes, so there are no end-users. These jobs run weekly, fortnightly, and monthly. There are two or three people involved with it, but it's the jobs that we have automated.

We need three to four people to maintain the solutions, but that doesn't take a lot of time—about four hours a week. It's not something that needs to be done every day. Before the jobs run, they check to make sure everything is okay, that no errors or notifications are coming up. The maintenance is very low.

Automation Anywhere is good but not exceptional. It's good because, for simple use cases, we use it with different technologies. For complex processes, automations should perform better.

We have automated some data entry scenarios. We also have automation for system monitoring. It is being used for data entry, system monitoring, and data exchange with other systems.

We found a lot of processes to automate. We currently have about 80 processes that we have automated. 

Automation Anywhere has helped our organization increase its automation consumption, but we are a little short of RPA developers. We are acquiring new talent and new resources for that group, and we are on the right path. We have a lot of work. 

Workbench, which is a development tool, is very friendly. It is complete. Compared to Power Automate, Automation Anywhere is much more comprehensive and easy to understand.

We use APIs for some bots. It is not too common, but we use APIs in some processes. The integration at the moment is easy.

We work with version 11, and we have some problems with some applications. Automation Anywhere's software does not recognize them properly. The recognition of web applications is not good. The software does not consistently recognize all the controls and objects. We are in the process of migrating to a new version. We are migrating to Automation Anywhere 360, and I hope that in the latest version, the recognition model can be better. On the Internet and various forums, many people say that Automation Anywhere 360 appears to be much better, but we have not implemented it yet. I hope it is better and consistent. The main problem is consistency. If I make a bot today and tomorrow if the application changes, the bot stops working.

Similarly, in terms of the ability to provide automation at scale, the new version is more focused on that. The version that we have is not that capable. The development is not too easy. We need to put in too much effort, but Automation 360 appears to be easier. Development takes less time.

Automation Anywhere is a technical application. It is not so easy for a regular user. It requires technical knowledge. The new version is more user-friendly from an ease-of-use perspective. 

I have been using this solution for three to four years.

I would rate their technical support a nine out of ten.

Positive

We are still using Power Automate, but we are not using their RPA model. We only use Power Automate for other automations. When we chose our RPA tool, Microsoft had not released the RPA tool for Power Automate. Microsoft released it a year or two years later.

We have some processes to analyze the ROI, but right now, we are not focusing on knowing that information. Our main need is automation. ROI is important, but it is not critical at the moment. We are still automating projects in the company.

It is expensive. I would rate Automation Anywhere an eight out of ten in terms of pricing. 

They bill for every IQ bot that you have. We do not use IQ Bot, but we have a license, and they bill for every thousand pages. 

We evaluated one or two other options, but I was not a part of the evaluation.

We did a little bit of research, and we found that Automation Anywhere was recommended at that time. It had better reviews on the Gartner website, so we decided to go with it.

It takes about three to four months to learn it. Some of the things are easy, but because we are trying to do automations, we need to make sure that we understand the application properly. We need to know how it works internally in the structure of the code because sometimes, we make a programming change that works today but stops working tomorrow. That is because the application can change, so we need to understand how the controls work between the changes and have the logic that allows a bot to run smoothly irrespective of the application changes. It is challenging to analyze the changes in the application and find a way to program the bot to recognize the changes.

To someone who wants to use API integration instead of an RPA solution, I would say that API integration is more recommended, but sometimes there are issues with this type of integration, so we have to finish the project in Automation Anywhere. The first option that we always try is to create our own integration between the systems with APIs. The RPA tool is the last option for integration.

In terms of maintenance, we need to install the updates or patches. Our infrastructure team is in charge of that. We have technicians to install patches. We have people with different roles. They are technical leaders or system administrators. We also have an information security team, and we have a network team, as well as an operating system team. Every department makes a little contribution to the whole environment.

For managing the bots, we have only three people. Maintenance of bots is different because we have bots scheduled all day, so we still need to monitor them on a daily basis, but the update process is monthly. We verify what is pending. Overall, the maintenance takes about eight hours a month.

I would rate Automation Anywhere a seven out of ten.

We are using Automation Anywhere for the automation of supply chain management, logistics, and procurement processes. We are automating invoices and supply chain processes.

By implementing Automation Anywhere, we wanted to automate repetitive tasks. Because of this solution, my business is able to complete the work quickly. It saves a lot of effort and hours. It is time-efficient and cost-efficient. It reduces human error and manual effort.

It takes three to six months to realize its benefits because businesses need some time to understand what is the difference, but going forward, with the enhancements, there is a reduction in the cost and errors.

The integration of RPA bots, APIs, business applications, and documents is easy in Automation Anywhere. It is not difficult to get the details from the Automation Anywhere University, learn it, and do it. There is training for everything. For the APIs or document processing, there is limited material, but anyone can still learn it on the go. We have a portal where we can ask questions and get answers or suggestions.

Automation Anywhere has helped our organization increase its automation consumption, but I do not have the metrics.

I use SAP connectors, and I use Excel operations and Windows operations. I also use the OCR functionality and the functionality for sending emails. 

It is easy to learn. There is an assistant in Automation Anywhere, so even a layman can access it, utilize it, and quickly learn it. It is not a problem. It takes a week for a new person to start working on it. It is straightforward. 

There are not many areas for improvement. As compared to V11, A360 is more user-friendly and flexible. It is fine. They have even included support for ChatGPT, Azure, and other things in the latest version. They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability.

I have been working with Automation Anywhere for the past six years.

I can rely on it. 

Going forward, I can do more and more automations to save time. I can improve the business processes with the latest technologies as well, so from the scaling perspective, it is good.

I know our team is using Automation Anywhere, but I am not sure whether any other team is also using it. There might be more teams using it. 

We have plans to increase its usage. We are getting more projects.

For me, it is easy. Generally, if I am not able to understand something, I go through the documentation, and I am able to find the information quickly. In case of any issues, I inform the platform team, and they raise a ticket and get in touch with the Automation Anywhere team. They involve me in the issue description, but it is completely owned by the platform team because they do the first level of testing and go ahead with ticket creation and other things. The problem always gets resolved. In terms of time, the duration depends on the availability of the platform team. 

Positive

I did not use any other solution previously.

I was not involved in its deployment. For its maintenance, the platform team is there, and they are doing the maintenance activity.

It is an easy tool and easy technology. It is quick to learn. You can use Automation Anywhere University for learning.

Excel advanced operations are very good. Document processing is also very good. Handling of the web forms and sites is also good. Before using this solution, I thought it would take me time to automate all the processes, but I was able to use it easily.

Automation Anywhere is at the number one position now. That itself proves how good it is and how well it is doing. From the time I started using it, it has been going up. It never went down. There are more features and more technologies coming in.

To someone who wants to use API integration instead of an RPA solution, I would say that you can utilize the API integration in RPA as well. It might be a little faster in the API, but for certain business processes, you need user intervention or user clearance. In such cases, RPA is required.

Overall, I would rate Automation Anywhere an eight out of ten.

We use Automation Anywhere for our Finance department.

Automation Anywhere is cost-effective.

The ability of Automation Anywhere to provide automation at scale is quite good.

Automation Anywhere integrates well with APIs, RPA bots, and business applications.

Automation Anywhere has helped our organization increase its automation consumption by over 20 percent.

The customization feature should be made more user-friendly in order to enable the use of external reference components.

The technical support has room for improvement.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable.

Automation Anywhere is hardly scalable.

We are a partner of Automation Anywhere and find the pricing to be reasonable. There is an additional cost for using OCR.

We evaluated UiPath, but the cost is higher compared to Automation Anywhere.

I give Automation Anywhere a nine out of ten.

Users of Automation Anywhere should possess programming skills. The learning curve for the solution is straightforward. Training for Automation Anywhere does not exceed two weeks.

If the solution is maintained by the business user, I believe that robot automation processes are better, as they do not require the same skill set.

We use Automation Anywhere in our Finance, Pricing, and Purchasing departments.

Automation Anywhere requires a significant amount of maintenance. The maintenance is performed by me and two of our business partners and requires approximately ten minutes of testing per day to ensure everything is running properly.

Our organization is planning to transition from using Automation Anywhere to Blue Prism Cloud due to our business requirements. I highly recommend Automation Anywhere to other users.

Automation Anywhere is a suitable solution for businesses.