Automation Anywhere Reviews

We use Automation Anywhere to automate websites and extract data from them.

Automation Anywhere helped us automate human tasks.

The learning curve is quite shallow.

Automation Anywhere has helped our organization by working around the clock, allowing us to rely on robots instead of humans. We no longer have errors, or if we do have some problems, we are informed. It is easy to implement and monitor the processing part of the software.

Cloud-based Automation Anywhere provides automation at scale with ease.

The integration of RPA bots, APIs, business applications, and documents in Automation Anywhere is good.

Automation Anywhere has helped our organization increase our automation consumption.

The best features are the ease of use, the short learning curve, and the good support from our local partner.

The quality and speed of Automation Anywhere's support needs significant improvement. We are not satisfied with the quality of support.

I have been using Automation Anywhere for two years.

It is stable.

Automation Anywhere is scalable.

The technical support is not good. They are slow and the level of support is poor.

Neutral

We tried using Blue Prism for one of our projects but ran into a lot of complications when we tried to implement it ourselves. We found Automation Anywhere much easier to implement.

We had an enablement package, which we could start using because Automation Anywhere turned it on automatically. We did not need to set it up ourselves, as it was only for bots running in our environment. It was not difficult.

The price for Automation Anywhere is reasonable.

We also evaluated UiPath, which has similar quality and features to Automation Anywhere. However, we chose Automation Anywhere because we had someone in our organization who was familiar with it. Blue Prism is significantly inferior to both UiPath and Automation Anywhere.

I would give Automation Anywhere an eight out of ten.

API is our first choice whenever possible, but it is not always feasible, depending on the use case. Sometimes, we need to perform additional process steps beyond simply calling an API. In such cases, we may consider using an RPA tool, such as Automation Anywhere, especially if we do not have an API.

Typical maintenance is required. If we get new versions of bots, we need to update Automation Anywhere. However, the cloud services are maintained by Automation Anywhere itself, so we don't have to worry about that.

I recommend looking at IQ Bots, a very good and easy-to-use intelligent document-processing feature. I also advise taking the quick training available online and trying to build a simple but real process on their own. There is also a community edition that anyone can use, so it's easy to start with that to try out Automation Anywhere.

We are a biotechnology company. We are in healthcare. We receive samples, and we need to do some of the entries. We did a PoC through Automation Anywhere. Our objective was to improve accuracy and reduce manpower.

We were able to 100% achieve our objectives. There was an increase in accuracy, and there was also a reduction in manpower. The bot reduced the manpower required. We could reduce nearly 40 members through this project in Automation Anywhere.

Automation Anywhere has helped our organization increase its automation consumption. Earlier, we did not have any automation for the labs to increase accuracy and reduce manpower. We have now achieved the same with Automation Anywhere. We have done about 60% automation. We have used it only for the lab. We are planning to use it for the marketing team, call center, and all other departments.

It improves accuracy and reduces manpower. It is easy to learn. We trained our lab people, and they were able to achieve accuracy with the technical knowledge. 

I would like it to have AI and ML capabilities.

The support can also be better. It can be faster.

I have been working with Automation Anywhere for the past two years.

There is 99.5% stability. It is very stable.

It is scalable. With a robust infrastructure, if the sample size increases, we can scale on an on-demand basis.

We plan to increase its usage. We are planning for the lab expansion. During the lab expansion, we will also increase the licenses.

After the execution, we need to have service and support. Sometimes, there is a lag in the support. We are running labs 24/7, but when we raise a ticket, they are able to call and fix the same only on the next business day. For this reason, we have planned high availability for the RPA bots in the case of any incident. We are managing through that, and we have also highlighted the concern about the service and support. They also plan to work on it.

Neutral

We did not use any other solution.

The initial setup was handled by the business owner and IT. It was done by our partner. It requires technical skills. We need to have a workflow. If we have a clear workflow, we can easily implement the same with the partner.

We provided hands-on training for Automation Anywhere through our partner. In the first phase, it took us at least three months to train the lab operations team and other teams supporting the project. We parallelly created a document for the initial phase. All the people who are now being onboarded use that document. They are able to support the bots without any additional training.

We did the implementation with the help of our partner. They first understood the workflow of the healthcare sector and our architecture. After that, they planned the solution for us. It took them a minimum of one month to understand all those things, and then we did the PoC.

They have also done the integration with the lab software. It took them nearly four to six months for integration and report generation.

In the first year, we got 20% to 30% ROI. In the second or third year, we got the complete amount that we invested. There is also an improvement in the business because of data accuracy.

It is not cheap, but we are able to get an ROI. I would rate it a seven out of ten in terms of pricing.

There are no costs in addition to licensing, but we had to pay our partner for one-time implementation.

We also did a PoC with UiPath and other solutions. We chose Automation Anywhere because we could get significant ROI with Automation Anywhere. Its accuracy and costs were better than others. We have purchased the bot with Orchestrator.

You need to have a good partner to assess the performance and get the best solution. 

Overall, I would rate Automation Anywhere an eight out of ten.

We use Automation Anywhere for process automation.

Automation Anywhere has enabled us to eliminate manual, time-consuming tasks, and increase accuracy within our organization by automating them.

We witnessed the benefits of Automation Anywhere within six months of its deployment.

Automation Anywhere helped reduce the workload of our P2P billings by around 60 percent.

Automation Anywhere helped our organization increase its automation consumption by 25 percent on our billing automation once we resolved all the background issues.

Automation Anywhere performs efficiently.

Automation Anywhere is difficult to use and could be made more user-friendly. The GUI needs to be improved.

Using Automation Anywhere can be extremely difficult for individuals who lack technical skills.

The learning curve for Automation Anywhere is challenging. We should not need to rely on a vendor to handle the solution. The end-user should be able to use the solution independently.

The automation at scale has room for improvement.

There are many features missing from Automation Anywhere, including cloud collaboration tools provided by Google and Microsoft, that I would like to see integrated into the solution.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable. I rate the stability an eight out of ten.

Scalability involves both the customer and the vendor, requiring significant effort to increase due to its lack of user-friendliness.

We experience difficulties in getting our issues resolved when dealing with technical support.

Neutral

I used Microsoft Power Automate, which was not a great application at the time. However, it has now become easier to use, more cost-effective, and more scalable compared to Automation Anywhere. As a result, we are considering switching back to it.

The initial setup was complex. The vendor was unfamiliar with the process, and there was no guidance from Automation Anywhere regarding the requirements. According to Automation Anywhere, we were supposed to simply follow the onscreen instructions and click "next," which should have taken a maximum of one hour. However, due to an error and misunderstanding, it took us around three days instead.

The deployment started at the control room, then the client, and finally the developer.

One person, who was an Automation Anywhere specialist with infrastructure knowledge, was used for the deployment.

We used a vendor for the implementation.

To realize a return on investment, we must utilize Automation Anywhere for several years.

Automation Anywhere is significantly expensive. The cost is at the highest end of the spectrum.

In addition to the licensing cost, let's say, $1,000, we also have to pay the OEM vendor fee, which can be around $150. Furthermore, we are responsible for the payment of managed services, and occasionally there are additional charges for maintenance.

We considered several options, including Blue Prism, before choosing Automation Anywhere.

I give Automation Anywhere a six out of ten.

When I joined my organization, we were using Automation Anywhere. Consequently, I am currently using it. However, all the features are also accessible through Microsoft Power Automate, which offers a free upgrade.

We attempted to train non-technical staff members for one month to utilize Automation Anywhere; however, learning proved to be quite challenging. As a result, we ultimately abandoned the endeavor and opted to hire a technical professional.

Automation Anywhere requires technical personnel who can write code to utilize the solution, making it challenging to integrate RPA bots, APIs, business applications, and documents. We are compelled to hire a vendor to write the code, which is not a practical approach.

I would recommend Microsoft Power Automate over Automation Anywhere because Automation Anywhere is excessively complex and challenging to use.

We have three users across three teams who utilize Automation Anywhere in our organization.

Automation Anywhere is self-maintained unless there is an error.

I advise exploring other options before settling for Automation Anywhere.

We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.

We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.

For technical individuals, Automation Anywhere is easy to use.

The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.

Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.

Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.

IQ Bot is the most valuable integrated feature of Automation Anywhere.

For business users, the solution is complex and could be made more user-friendly.

It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.

The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.

I have been using Automation Anywhere for five years.

Automation Anywhere is stable. We can rely on it without encountering any issues.

Automation Anywhere is highly scalable.

The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.

Positive

We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.

UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.

We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.

The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.

I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.

For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.

Our IT department maintains the solution. We maintain the bots once a quarter for one hour.

We are using Automation Anywhere to automate our reports. We are an insurance firm, so we need to ensure that we send out notifications to our customers day to day to announce when premiums are due and so on. We're automating the process so that, rather than sending out manual messages to customers, we can automate these messages. 

We were manually tracking all the premiums and all payments that are due from customers and so on. Now, with Automation Anywhere, at least every month, on a certain date, we have the pre-trained notifications being sent out to customers. It's saving us time.

Before the installation, we had a manual process for notifying customers. We'd have to get an excerpt out of the system, get a CSV file, then have someone look at it, and manually filter, for example, what are the due amounts, et cetera. So all these processes have been automated now from our side.

Automating the entire process for us has been extremely beneficial. Earlier there had to be proper dedicated resources who had to take a report and so on, and it would take a lot of time. Our resource utilization has gone down drastically for this activity now.

It is kind of difficult for business users to use the product. In our case, we didn't really have any in house team who were able to process the mapping and everything. Now this is done by Automation Anywhere.

Being the end user, we didn't really have to get into a learning curve as such since our vendor partners were able to map everything for us as per our requirements. There was not much training that we had to do.

We have Oracle Finance incorporated with the solution. It's pulling our data directly for us. We do not have many use cases are in the inline environment. 

Automation Anywhere helped save time and costs. In our scenario, it has drastically helped us as there used to be a proper dedicated team who had to do these manual activities. That has been cut down, and the system is taking care of everything for us. 

Applications like Microsoft Power Automate do have zero-code systems. I've not done much research on Automtin Anywhere in comparison. However, if Automation Anywhere could also have something of that sort, that would be a game changer. I see that Microsoft has already added all sorts of AI capabilities that can support users who are trying to automate any process—including building reports. That will eventually help a lot. 

We've been using the solution for over three years now.

So far, we have not faced any issues. 

We only use the solution in our finance department. For us, the solution is scalable enough. I'd rate scalability seven or eight out of ten.

I'm not really raising any tickets with technical support.

We did not previously use a different solution.

I wasn't involved in the deployment of the solution. 

We do not really have any maintenance. 

The pricing is still pretty high. If I have to consider Power Automate from Microsoft, I have to consider that that application is covered in my Microsoft licenses, and that would still save me a good amount of money.

We didn't evaluate other options. 

We don't use any AI yet. Generative AI is something that management is still not really keen on focusing Automation Anywhere on. As AI advances, there might be some initiatives that might be pushed down from the CEO side. So far it's tough to pick up as AI is still at a very early stage from a use case standpoint for insurance. If there are some tools that are coming into play, we will then consider investing in them and maybe try to incorporate them in our current setup.

I'd rate the solution nine out of ten.

Gping with Automation Anywhere was an organizational decision. However, Power Automate would also do the job for most companies. If cost is a concern, users can still go with Power Automate under a Microsoft license. 

Initially, when we started, we were using it for back-office automation. The solution has definitely evolved. We're focusing on implementing customer and experience-facing use cases. Time is the most valuable piece, and that's how we measure the success of automation now. 

The solution is helping our customers save time. 

We were trying to solve a few different challenges with Automation Anywhere. For example, during the pandemic, gaining bandwidth was huge. Hiring while shifting to remote was challenging. There was such an accelerated use of the technology during the pandemic. Having to integrate with existing and older systems was key. That flexibility to work with other applications and other aspects of the platform really drove our decision to adopt more and more of the solution.

We've noticed time savings. The time saving varies. We look at how much value the customer gets. We've noticed time savings of up to 40 minutes, based on wait time and verification delays. Sometimes, we might only be saving a minute or slightly less. However, this is a slightly higher volume scenario where something needs to get done by the end of the day. It offers a broad range of time savings. For example, if someone calls in for the healthcare side to get benefits verified. Typically, that would take 45 minutes in terms of gathering information and validating information and prep work both before and after. Now, we can do that autonomously in a matter of minutes. 

Within the processes of automation, robots learn differently than humans. They are very interactive and literal. Diving into that tribal knowledge that makes an organization unique was really what we had to do differently. For example, if you tell someone, "Go check your email," they know what that means. With a robot, you have to translate that action into a specific language, and that was the challenging part from the process side.

Copilot is great at bringing agents and humans into the loop. Creating that AI assistant that can almost tell someone the next step, that suggested intelligence, is helpful. Getting the data an organization has over to a customer very quickly is effective with Copilot. Simple queries that may take 15-20 seconds to answer, you still have to, for example, to find the number, make the call, et cetera, and suddenly that 20 seconds if two minutes longer. Having that information ready in a conversational way is where generative AI can really help compress time. 

There's a lot of human involvement in the workflow. Automation Anywhere does a fabulous job of integrating users into the workflow. That's important. You wouldn't be able to automate with just the technology. Teaching users to interact in a relatable way with relatable interfaces has had a big impact on the business users' side.

Understanding the technology is very easy based on the way it is positioned. There are a lot of great resources out there. 

How much time it takes to get comfortable using the automation process varies. You need to gain the knowledge of understanding ways to do things, then have the practical knowledge of how to apply; then, there's a third piece of constantly improving, monitoring, mentoring, and iterating. That piece is ongoing. 

Copilot is helpful for pure-play back-office stuff. From the call center side, it's integrated and becomes available as an option as well. Any document processing is great for Copilot. 

With the new enhancements, it's very easy to integrate. It integrates well with infrastructure solutions and testing products, as well as data and analytics.

The integration with workflows has only been enhanced over time. 

In terms of document processes, there is some uncertainty between structured and unstructured. However, the intelligence applied cut down time by 50% or more. That's in time to do the work, not necessarily accuracy.

In terms of APIs and applications, when automation first came out, they shunned APIs. That was a challenge due to the fact that, when you sold it to an organization, they asked why it would be done a certain way when they already had an API. Now, it's making it easier to use solutions. You can bring in your tool kit and create synergy.

Copilot has helped us increase productivity. It's a new feature, so it's hard to quantify. I do see the established value increasing exponentially. 

The product has helped us free up staff time. The biggest thing we measure is experience. If it's moving towards higher-value projects, it's great. However, so is going home and not taking work home with you.

If we look at the concept of bringing automation to a broader user group in an organization, the focus right now is on how to build it properly. We're building it out with instruction manuals and working to make it more user-friendly. We need to do a lot of work from the perspective of education. The messaging is essential. Also, figuring out the platform so that users know where they need to interact. We're pointing users towards that and giving them the help to do that. The messaging and education around how to leverage the platform need to be more precise. Understanding what the benefits are going to be needs to be very clear. 

When you are implementing it initially, it's challenging as there's a lot of change management. That's where the lessons need to be learned. That curve is hard to overcome.

There are more challenging integrations that should be left to more expert users. 

We've been using the solution since 2015. It's been about eight years now.

Technical support is good. You don't have to reach out to them very often. The new layers are great. The services you get alongside the solution are helpful, and combining that with bug fixes, et cetera, makes it fit for purpose for all uses. 

Positive

I'm familiar with other options. The difference is the people side of things. The team outside of the technology, the people putting it together, is what makes the solution itself better. 

It's important that Automation Anywhere is easy to use. There's an intimidation factor when you present people with a massive ecosystem. It's practical and fit for purpose from the outset, yet very flexible and versatile. 

I was involved in the initial setup. 

If you start out pretty simple, the challenges that cause delays are more from change management and security and clearance. That's outside of the platform itself. That takes 80% of the time.

You can stand it up in a couple of days, however, it can sometimes take a month for reasons outside of the platform.

You can get things going within a week, which you can iterate on pretty quickly. 

Maintenance depends on usage. There are tools where you can build automation to provide alerts. You need someone who's at least slightly dedicated to that. Once you get bigger, you'll need a dedicated team, and then you have to figure out how to prioritize your time, in terms of evangelizing it, making more automation, et cetera. 

The pricing is okay. We've established the value of bringing it into our organization. For scaling, you can't beat the price of adding a robot that provides basically unlimited scale. 

Our strategy when it comes to automation and AI (and generative AI) right now, as with any technology, there's a lot of buzz. Historically, we've had periods of punctuated innovation, like automation in general, that was a real change in how organizations did business. Right now, we're seeing an iteration of that with generative AI. We have the foundation down with these platforms. Our strategy is the same: understand the technology from the people's side. We're the ones using the technology. You can't blame a piece of technology - it's still on us. We need to establish it. At the end of the day, we need to own it. Technology isn't a silver bullet. However, if we approach it right, we'll have all the success in the world.

I'd rate the solution nine out of ten. 

Specifically, we use the solution for SAP where we have particular SAP processes that need automation. 

There were multiple processes where implementing a bot allowed us to automate processes and allow it to perform backend tasks. For example, employee onboarding, or creating orders. 

We were able to remove manual tasks and we were able to justify the processes based on the ROI witnessed. 

We see opportunities to operationalize AI. We aren't using it yet, however, in the future, we are looking to it. At this time, we do not have any AI use cases. 

Being able to connect with third-party tools is the best feature.

All RPA tools we are using have the same benefits in terms of automation.

The learning curve is okay. Practicing it is the key thing. Doing it over and over will help a person get comfortable. We do not have a lab environment where we can use and test it. That makes it difficult for users. They need to spend time with it, to play with it, to have a hands-on approach.

It took me two weeks to learn how to do an implementation. Going from the lowest knowledge levels to more of an expert takes a month or two. 

We have a few different tools and operating systems. It works well with other application data or operational items. 

With respect to your use case, it's easy to use and easy to implement. However, sometimes if there are complex requirements, the automation of processes gets a bit more difficult. 

If you come across any process, it can be automated via Automation Anywhere. However, companies need to better justify the ROI before usage - otherwise, they might spend money on things unnecessarily. 

I've been using the solution for around three years. 

It's a stable product. 

The solution can provide automation at scale. 

Technical support is quite responsive. Very rarely do I need to connect with the team, however, if I need to reach out, they are very good in terms of their response. 

Positive

I also use UiPath and SAP IRP. We work with different tools according to requirements. 

The initial setup is easy. It has its own orchestration and you just need to deploy it.

Any maintenance would fall under your organization's contract. 

We have saved us both money and time. 

The pricing is reasonable. The money you spend will be worth it. 

We are an Automation Anywhere customer. 

I would recommend the solution to others, so long as they have some previous knowledge before setting out. 

I'd rate the solution nine out of ten. 

The use cases I use Automation Anywhere for are for healthcare and revenue.

From the customer's perspective, the biggest benefits are automation of the security and monitoring systems. Our automation consumption has increased considerably since we began using Automation Anywhere. Initially, we were using two or three bots. Now, we have almost 25. In terms of revenue, we can save around $10 million through automation. We still have room to expand, and we're looking to implement more bots, especially IQ bots, but we have some concerns about the accuracy level. 

Automation Anywhere is easy to learn for business users without technical knowledge. For example, I don't have much technical knowledge, but I learned how to use the solution from Automation Anywhere University. It's a user-friendly solution everyone can understand and implement in their business with the help of Automation Anywhere University. The university is more than enough to develop a small bot. It's a comfortable platform. Even the new employees who don't know about automation can gain experience. It only took me about one month to learn the solution. 

The IQ Bots have a lot of room for improvement in terms of accuracy level. We need to improvise a lot. I'm facing another big challenge with one of the use cases. We raised a ticket and did multiple follow-ups with support, but the accuracy still isn't up to the mark. 

We've been exploring FortressIQ and tools that use AI/ML in the past three or four months. We're looking at ways to implement those tools in new areas, but there is a gap because Automation Anywhere University doesn't have much information about them yet. 

We have web recording applications, so we need something like AI to be involved where we can give a verbal command, and the bot can learn to do an automated process. That's the kind of technology or innovation required from the business perspective. If a business consultant can interact with a generative AI or some other advanced AI that can act as a developer, the development cost will come down drastically. 

I have used Automation Anywhere for more than six years.

I rate Automation Anywhere support seven out of 10.

Neutral

I don't deal with purchasing, but I know that Automation Anywhere is more cost-effective than Blue Prism. I won't say the cost is low, but I can say that it's cost-effective. 

I rate Automation Anywhere seven out of 10 overall.