Automation Anywhere Reviews

We use Automation Anywhere for process automation.

Automation Anywhere has enabled us to eliminate manual, time-consuming tasks, and increase accuracy within our organization by automating them.

We witnessed the benefits of Automation Anywhere within six months of its deployment.

Automation Anywhere helped reduce the workload of our P2P billings by around 60 percent.

Automation Anywhere helped our organization increase its automation consumption by 25 percent on our billing automation once we resolved all the background issues.

Automation Anywhere performs efficiently.

Automation Anywhere is difficult to use and could be made more user-friendly. The GUI needs to be improved.

Using Automation Anywhere can be extremely difficult for individuals who lack technical skills.

The learning curve for Automation Anywhere is challenging. We should not need to rely on a vendor to handle the solution. The end-user should be able to use the solution independently.

The automation at scale has room for improvement.

There are many features missing from Automation Anywhere, including cloud collaboration tools provided by Google and Microsoft, that I would like to see integrated into the solution.

I have been using Automation Anywhere for three years.

Automation Anywhere is stable. I rate the stability an eight out of ten.

Scalability involves both the customer and the vendor, requiring significant effort to increase due to its lack of user-friendliness.

We experience difficulties in getting our issues resolved when dealing with technical support.

Neutral

I used Microsoft Power Automate, which was not a great application at the time. However, it has now become easier to use, more cost-effective, and more scalable compared to Automation Anywhere. As a result, we are considering switching back to it.

The initial setup was complex. The vendor was unfamiliar with the process, and there was no guidance from Automation Anywhere regarding the requirements. According to Automation Anywhere, we were supposed to simply follow the onscreen instructions and click "next," which should have taken a maximum of one hour. However, due to an error and misunderstanding, it took us around three days instead.

The deployment started at the control room, then the client, and finally the developer.

One person, who was an Automation Anywhere specialist with infrastructure knowledge, was used for the deployment.

We used a vendor for the implementation.

To realize a return on investment, we must utilize Automation Anywhere for several years.

Automation Anywhere is significantly expensive. The cost is at the highest end of the spectrum.

In addition to the licensing cost, let's say, $1,000, we also have to pay the OEM vendor fee, which can be around $150. Furthermore, we are responsible for the payment of managed services, and occasionally there are additional charges for maintenance.

We considered several options, including Blue Prism, before choosing Automation Anywhere.

I give Automation Anywhere a six out of ten.

When I joined my organization, we were using Automation Anywhere. Consequently, I am currently using it. However, all the features are also accessible through Microsoft Power Automate, which offers a free upgrade.

We attempted to train non-technical staff members for one month to utilize Automation Anywhere; however, learning proved to be quite challenging. As a result, we ultimately abandoned the endeavor and opted to hire a technical professional.

Automation Anywhere requires technical personnel who can write code to utilize the solution, making it challenging to integrate RPA bots, APIs, business applications, and documents. We are compelled to hire a vendor to write the code, which is not a practical approach.

I would recommend Microsoft Power Automate over Automation Anywhere because Automation Anywhere is excessively complex and challenging to use.

We have three users across three teams who utilize Automation Anywhere in our organization.

Automation Anywhere is self-maintained unless there is an error.

I advise exploring other options before settling for Automation Anywhere.

We use Automation Anywhere in the finance domain for tasks such as data reconciliation, data identification, and aviation operations.

We implemented Automation Anywhere to address our outstanding invoices, purchase orders, and quotations from multiple vendors. We utilized the IQ Bot feature, which is integrated into the OCR system.

For technical individuals, Automation Anywhere is easy to use.

The learning curve is favorable for non-technical staff, as it typically takes between two to four weeks before they can start automating with Automation Anywhere.

Automation Anywhere's capability to deliver automation at scale is commendable. We possess the ability to scale up to multiple users across organizations. In fact, I have successfully executed this RPA using a report containing one Lakh operations, which is equivalent to one hundred thousand.

Automation Anywhere has helped our organization increase its automation consumption. We were able to showcase the use cases and case studies we have completed to market our abilities and services.

IQ Bot is the most valuable integrated feature of Automation Anywhere.

For business users, the solution is complex and could be made more user-friendly.

It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs.

The pricing of Automation Anywhere is higher compared to other solutions on the market, such as Microsoft Power Automate and UiPath, and it has room for improvement.

I have been using Automation Anywhere for five years.

Automation Anywhere is stable. We can rely on it without encountering any issues.

Automation Anywhere is highly scalable.

The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners receive excellent service. As long as we maintain this relationship with Automation Anywhere, we can expect consistently good service. However, if the partnership is not in place, it may take some time, but we will still receive some answers eventually.

Positive

We still use multiple RPAs depending on the customers' requirements, including UiPath and Microsoft Power Automate.

UiPath has the ability to integrate with other products, whereas Automation Anywhere has limitations in integrating with APIs and other OCR tools.

We will see a return on investment eventually, but we need to be patient in order to realize the potential that Automation Anywhere offers three years down the line.

The price for Automation Anywhere is high. I would rate the cost an eight out of ten, with ten being the highest cost.

I would rate Automation Anywhere eight out of ten. The integrations and pricing model are areas that need improvement. However, Automation Anywhere is a very effective tool, offering its own internal solutions. Automation Anywhere eliminates the need to rely on any other third-party solutions, which is a significant advantage.

For organizations interested in utilizing API automation, there are several tools available in the market. Additionally, numerous BPM tools can be employed for API integration. However, if they require desktop automation or process automation, Automation Anywhere is a recommended tool.

Our IT department maintains the solution. We maintain the bots once a quarter for one hour.

We are using Automation Anywhere to automate our reports. We are an insurance firm, so we need to ensure that we send out notifications to our customers day to day to announce when premiums are due and so on. We're automating the process so that, rather than sending out manual messages to customers, we can automate these messages. 

We were manually tracking all the premiums and all payments that are due from customers and so on. Now, with Automation Anywhere, at least every month, on a certain date, we have the pre-trained notifications being sent out to customers. It's saving us time.

Before the installation, we had a manual process for notifying customers. We'd have to get an excerpt out of the system, get a CSV file, then have someone look at it, and manually filter, for example, what are the due amounts, et cetera. So all these processes have been automated now from our side.

Automating the entire process for us has been extremely beneficial. Earlier there had to be proper dedicated resources who had to take a report and so on, and it would take a lot of time. Our resource utilization has gone down drastically for this activity now.

It is kind of difficult for business users to use the product. In our case, we didn't really have any in house team who were able to process the mapping and everything. Now this is done by Automation Anywhere.

Being the end user, we didn't really have to get into a learning curve as such since our vendor partners were able to map everything for us as per our requirements. There was not much training that we had to do.

We have Oracle Finance incorporated with the solution. It's pulling our data directly for us. We do not have many use cases are in the inline environment. 

Automation Anywhere helped save time and costs. In our scenario, it has drastically helped us as there used to be a proper dedicated team who had to do these manual activities. That has been cut down, and the system is taking care of everything for us. 

Applications like Microsoft Power Automate do have zero-code systems. I've not done much research on Automtin Anywhere in comparison. However, if Automation Anywhere could also have something of that sort, that would be a game changer. I see that Microsoft has already added all sorts of AI capabilities that can support users who are trying to automate any process—including building reports. That will eventually help a lot. 

We've been using the solution for over three years now.

So far, we have not faced any issues. 

We only use the solution in our finance department. For us, the solution is scalable enough. I'd rate scalability seven or eight out of ten.

I'm not really raising any tickets with technical support.

We did not previously use a different solution.

I wasn't involved in the deployment of the solution. 

We do not really have any maintenance. 

The pricing is still pretty high. If I have to consider Power Automate from Microsoft, I have to consider that that application is covered in my Microsoft licenses, and that would still save me a good amount of money.

We didn't evaluate other options. 

We don't use any AI yet. Generative AI is something that management is still not really keen on focusing Automation Anywhere on. As AI advances, there might be some initiatives that might be pushed down from the CEO side. So far it's tough to pick up as AI is still at a very early stage from a use case standpoint for insurance. If there are some tools that are coming into play, we will then consider investing in them and maybe try to incorporate them in our current setup.

I'd rate the solution nine out of ten.

Gping with Automation Anywhere was an organizational decision. However, Power Automate would also do the job for most companies. If cost is a concern, users can still go with Power Automate under a Microsoft license. 

My business Analysis team describes the cases, and my architect team works based on that. I look into how this architect team is working to fulfill the requirements of my client.

Our use cases mainly are for the financial domain. We are working for an international organization. The automation that we are building is going to be utilized in various projects for tracking the expenditures of projects, managing the budget, and maintaining the planning. The information is then returned to the core finance providers. 

We have integrated it with TMX and the public finance model. Government Resource Planning or GRP is integrated. We have implemented a lot of triggers to give all the information to various points.

We have our own architecture. It is able to take the information from the core engine, API engine, or triggers from databases or data pipelines and execute the process based on the defined logic. It is able to give information to various process owners using the workflow.

In most places, the processes are scheduled automatically, so it saves time because we are not executing any process manually. For example, we are able to get information about the utilization of the funds given to a particular country for a specific purpose. It triggers an alert if the funds are being spent in a particular area that is not allowed based on the business logic.

Being able to implement automation is valuable. We take the business logic and provide a solution to the client. Defining the intelligence pipeline is the most interesting and challenging aspect for me.

For us, nothing is complicated. It is quite easy. We have a competency and learning team that gives training to clients. It does not seem very difficult for them.

The approval process needs improvement.

We have been using this solution for approximately one and a half years. I do not directly use it, but my team uses it.

It is a private server farm where we have implemented AWS because the governments do not allow hosting on the cloud in most countries. This is a restriction from the government side.

We have two teams. One is the technical team, which is involved in network security and the server side. I am from the functional team where we are involved in all the services, all the applications, and all the databases. The technical team takes care of the software installation, maintenance, patches, and upgrades. We are only working on the application side.

I did not evaluate any other solution. I got the instructions from my company to use it.

We have a full-fledged deployment of automation in our organization, and we have a number of projects in the pipeline. There are definitely a lot of possibilities inside the organization, not only for me but also for my team members.

The main challenge currently is that we do not have proper resources, and the requirement of the client is very specific. Apart from that, I have not felt any problem with my team in deploying any of the solutions at the client site, so at this point in time, I cannot say that a specific technology is the best technology or that Automation Anywhere is the best. We are facing some challenges, and we are working on that. We are getting references of some of the other solutions, and we are working. We are doing the research every day and providing the solution to the client. Every day, it is a new challenge, and we are implementing the solution on the client site and understanding how to overcome those challenges.

At the moment, a person like me who is only working on one particular technology cannot compare it with other available alternatives in the market.

I would rate it an eight out of ten.

We are the implementer and sales partner of Automation Anywhere. We have implemented hundreds of business processes for clients in the banking, insurance, and manufacturing sectors. We use Automation Anywhere to help our clients automate routine tasks.

Automation Anywhere can be deployed on the cloud or on-premises based on the client's requirements.

Programmers with good logical thinking will find the learning curve of Automation Anywhere to be relatively easy. Non-programmers can also learn to automate parameter configurations with relative ease, but they may find it more difficult to automate tasks that require customization or workflows.

Automation Anywhere has helped our clients' organizations during the lockdown period in the last two years, from 2020 to 2021. Our clients who were using automation were very happy because the bots could run while the people were away. We were able to control the bots remotely and scale their businesses. In fact, there are several use cases where we implemented solutions solely for scaling purposes. Our clients used to receive millions of records that needed to be processed within a defined time frame, which was not possible manually. This is where the RPA solution using Automation Anywhere came in. It allowed them to scale up their businesses. One particular use case that I still remember is the insurance for farmers' crops. Farmers need to be issued crop insurance policies within a given time frame, as the crop cycle is typically three to six months. This needs to be done well in advance, and India is a large agricultural industry with millions of partners. The scale of this process is huge. There were some complications involved in this process. For example, we had to connect to bank accounts to verify whether payments had been received, and then connect to the insurance system to issue the policies. Even though I am simplifying it, there were many complexities involved.

It can provide our clients with scalable automation to a certain extent. However, as the processes become larger, the optimization decreases and the performance suffers. This is because of the scaling and the processing that needs to be done. To address this, we also use open-source programming to do the processing outside of the RPA tool and then call those libraries from within Automation Anywhere.

It has many connectors, so we can easily integrate with other applications.

Automation Anywhere has helped our clients increase their automation consumption. For one of our banking clients, we automated 85 percent of their processes, significantly reducing the amount of human involvement and only requiring human interaction in the approval process.

Automation Anywhere is fully configurable. It has several commands that can be used to configure the parameters, and it is easy to use.

Novice users are able to automate basic applications using Automation Anywhere. Business processes are more complex and require experts to be brought in to automate. The automation process can be made more user-friendly.

I have been using Automation Anywhere for eight years.

I give the stability of Automation Anywhere a nine out of ten.

I give the scalability of Automation Anywhere a nine out of ten.

The technical support is good. They stay within their SLAs.

Positive

We have used Automation Anywhere and UiPath, and in one place, we have also used Power Automate. We find Automation Anywhere and UiPath to be very easy to implement. Both products have a lot of features and are configurable. We can connect to any specific data source, such as Oracle Finance or Salesforce, through an API, or we can do desktop automation using either tool. Power Automate also allows us to connect to various data sources for automation. However, it is mostly cloud-based, which is not ideal for our banking and insurance clients. They prefer on-premise solutions. Power Automate does offer an on-premise solution, but it only supports desktop automation. For workflows, we need to use the cloud-based solution. This is a limitation of Power Automate. In terms of cost, Power Automate is much cheaper than Automation Anywhere and UiPath.

Assuming that the infrastructure is in place, the deployment of the Automation Anywhere components, which include the controller, parts, and studios, can be completed within a maximum of five days.

Automation Anywhere is generally more expensive than Power Automate, but they may offer a better price for large volume consumption. 

On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten.

I would rate Automation Anywhere ten out of ten.

API integration is a good thing. However, it takes longer to implement than RPA. Once implemented, API integration can execute tasks faster. The cost of API automation is higher than RPA because it requires specific programming by experts.

Automation Anywhere itself does not require maintenance. Only the processes need to be maintained, as they may need to be updated to reflect changes in compliance requirements, government regulations, or the underlying systems. Additionally, patches to the Automation Anywhere software may sometimes cause changes to the processes, which may require maintenance. We currently have 150 processes, and two experts are able to maintain all of them.

Automation Anywhere is similar to Blue Prism. We do a lot of process mining and RPA tasks. We've used it in some very large companies. It's for automating activities in large service centers like home loan originations, insurance claims, or for service desks for utilities for telephone companies.

Companies were trying to eliminate a lot of manual processes that were being handled by people at keyboards and some of the repetitive nature. A lot of it is the front-end handling of incoming phone calls or incoming service requests that might be sent via email or text. Rather than having people look at the request on a green screen or on a website, the robots would actually handle some of the routing of the requests or the routing of the documents. For example, for a home loan application or some kind of claim. A lot of the time, most of the companies have people sitting in a service center, receiving those requests and reviewing them. However, now, a lot of the inputting of the data can be handled by the robot.

The solution is easy to deploy. It scales. It's easy to configure. They are pretty generic. There's not a lot of difference between any of the three big RPAs. 

Automation Anywhere is very focused on the Microsoft world. They don't do anything other than Windows and Microsoft, whereas Blue Prism and UiPath compete with other platforms.

The learning curve is low. It's faster to learn than the others.

Some people in my company have used the Co-Pilot functionality. Right now, they use Salesforce, although they have their own RPA now and they are going to replace it with MuleSoft's automation.

Automation Anywhere's ability to provide automation at scale for Microsoft is excellent. 

The integration of RPA bots, APIs, or business applications and documents is pretty robust.

They should consider being more multi-platform.

I've used the solution since 2018. I've used it for about five years. 

I've never used technical support.

I've also used Blue Prism in the past.

My understanding is that the initial setup is pretty straightforward.

The project would dictate how long it would take to deploy. It could take a couple of days to a couple of months. There's a question of governance proliferation and compliance that needs to be considered in RPA. The internal policies would affect the overall setup. 

There is maintenance in the form of updates. It doesn't take much maintenance. We don't use bots and therefore do not need to maintain them.

I don't have any thoughts on pricing or licensing. 

For someone who wants to use an API integration instead of a robust process automation solution, I'd advise it depends on the culture of the company, and the complexity of the integration that one wants to do. Depending on the culture, on average, it's a 50/50 split. There are some environments where RPA is the right thing to do since it's quicker. It's faster. It's easier to manage them from the perspective of just configuring the conformance and compliance with internal policy. However, in other parts of the same organization, you might need API integration depending on what you're integrating.

I'd rate the solution seven out of ten. Nobody gets a ten. Nobody's perfect.

We use it for doing automation inside of Citrix. It's for image-based automation.

It's very easy for business users to learn Automation Anywhere. You do not need to have technical skills in order to leverage the product. It is pretty easy to learn how to use it.

The learning curve in terms of making automations is low. It's a low-code platform. People are finding it very easy to learn how to do things. 

It might take six to eight weeks in order to train non-technical employees to use Automation Anywhere. 

It has been good for our financial management reporting. 

Using RPA bots and APIs is easy. It's easy to integrate.

Automation Anywhere has helped us increase automation consumption. We do a lot of financial reporting, even on SAP. We've done a lot of automations around ERP and our SAP database.

Automation Anywhere was difficult with certain applications with respect to Java platforms. For these, we'd likely use UiPath instead. Handling Java-based applications or browser-based applications could be better. 

Automation Anywhere should have more Excel-related functionality. 

I've used the solution for four or five years. 

The product is not at all stable. They should improve the stability.

The solution scales enough. We haven't faced any scaling problems. 

The product has a very good support team. We have not had any major challenges with them.

Positive

We also use UiPath.

We migrated to a gateway situation. It was challenging as the architecture was different. We faced a lot of issues and it took time to migrate. There were a few functionalities that were not working and we needed to recreate the workflows. When we started, most of the ports were not working. The migration did not go as expected. Then, there was a new version of my initial VPN. It took more than a year to migrate.

The solution does require some maintenance. You do need to maintain the bots. 

We have witnessed an ROI while using Automation Anywhere. 

The pricing is still high. For every new feature, there is an additional charge.

I'm an Automation Anywhere customer.

We have not yet started using Co-Pilot.

I would rate the solution eight out of ten. It's good for automating processes. 

We typically use Automation Anywhere for backend operations and financial processes, such as APR.

The biggest benefit of Automation Anywhere is that it makes our processes error-free. Accuracy is how you build efficiency within the system and increase productivity.

Document Automation, one of Automation Anywhere's core features, is excellent. All the other features are also useful, and their cloud solution is pretty seamless. 

Automation Anywhere is relatively accessible to non-technical business users. It's about 60:40. Around 60 percent of the solution is intuitive, but you still need to do some work to learn the platform. The company offers strong learning resources. Most people can easily learn Automation Anywhere in a couple of months using tutorials.  

Automation Anywhere works with POST and REST APIs, so it's easy to integrate with any platform or application. Automation Anywhere is applicable to any industry or department where there are large volumes of processes that are straightforward and require no manual human intervention. 

I have used Automation Anywhere for nearly four years.

I rate Automation Anywhere 10 out of 10 for stability. 

I rate Automation Anywhere 10 out of 10 for scalability. We usually optimize one or two processes until we can achieve an ROI and scale them up for the entire organization.

I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise. 

Positive

We typically deploy to Automation Anywhere's public cloud. We haven't used the private cloud option because it's expensive. I'm the project delivery manager, so I was involved in the deployment. It doesn't require any infrastructure because it's in the cloud. 

The deployment time depends on the complexity of the processes. Simple processes can be configured in a couple of weeks, but complex projects might take up to three months. 

The number of people involved also depends on the client's needs and the licenses purchased. You need a developer license for each engineer. Automation Anywhere licensing is based on the individual users, not the partners. For example, let's say a project will take one engineer three months, but the client wants it done in 45 days. You would need to double the number of engineers and pay for an additional license. 

Automation solutions require some maintenance and change management because no process remains constant. You will need to update and optimize the bot as the process mechanism changes. 

We have seen an ROI. It's hard to give a solid metric because every organization has a different way of calculating it and it varies between processes. However, I can say that Automation Anywhere reduces costs while increasing productivity and accuracy. By automating repetitive tasks, we can shift our human employees to more productive work that requires imagination and creativity. 

Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment. The license is annual, not monthly. You need to pay for some of the advanced features, such as document automation, which doesn't come with the base package.

I rate Automation Anywhere nine out of 10. RPA can be integrated with API and integrated on top of any application. However, it's always better to go with API if you have that option. It's steadier, more scalable, and more robust. The best part about RPA is you can create a hybrid model, so you can use API when available or RPA when that isn't the case.