Automation Anywhere Reviews

We are trying to automate a few of the processes that we did manually. Product setup is an important aspect, as we are using bots to do the setup for us. We used to do the setup manually about three to four months back. 

We used to set up 150 to 250 products in a week. That has come down to a day. 

I initiate the bot, then I go home. So, it's working 24 hours. I am restricted to working nine hours. Time is something that we are saving. We are becoming more efficient and our partners are happy. They can send us workloads. Then, we can just kick it off, go home, and by the time we are back, it is done. I send an e-mail saying, "Whatever you've sent over is done." 

Efficiency is something that has increased a lot. Productivity has increased a lot too.

Object cloning is one of the main features that are using. We are very happy with it. as It has enabled us to capture a lot of things on screen and use them. 

We want it to work with more APIs. It needs to integrate with multiple APIs. That would be something that I would like going forward.

Currently, it does not work that well with legacy tools.

It is a bit wonky with HTML when I'm working with it. There are times when it's not able to detect the technology that we are using. I don't know whether it's an Automation Anywhere issue or an internal issue. I want it to work smoothly with more technologies.

Our tool is a bit slow, as it's a legacy tool. Automation Anywhere is having a some issues when running back. This is one of the things that we are not happy with. We need to upgrade our systems for Automation Anywhere to work better.

As of now, we have it limited to one process. However, we can scale the solution. It can cascade onto multiple processes, so that is a positive note for scalability.

We are just in the initial phases. I personally have created about three to four bots. 

We have not contacted the technical support because we have not had issues.

My manager works our customer success manager.

Automation Anywhere is our first introduction to automation. I'm pretty happy with it. I did ask people who had come from Automation Anywhere about UiPath to get a clear idea about it. I think UX is one of the strongest points for Automation Anywhere which can attract competence to your workbench and work. That's what we have been told. 

I still need to experiment a lot with it. Whatever I've done so far. it's been at an 80 to 85 percent success rate.

I've not had the chance to work with UiPath.

We want to do more Automation Anywhere certifications and learn more about them. We did not get that information from our account team, which could be improved.

We use this solution for updating manual tasks such as downloading, processing, and uploading.

An example of this is manual posting, where the customer is asking for money to be posted. For example, let's say that some extra money is posted by mistake. That has to be reconciled and be pushed back to the actual owner.

Another example is bank transfer, where the customer is requesting money to be transferred from one bank to our bank. We generally interact with the customer and the bank, and there are several transactions that need to be completed. We now have this as a Complete Conditional Automation, where depending on the status, one of several sub-processes will be triggered and completed.

This solution has helped us in several ways, the first of which is scheduling processes.

There are many processes that need to be run during office hours, which is fine, but there are many that can be run outside of office hours. By taking care of these processes outside of office hours, it improves our efficiency. Also, if the bot were only being used for eight hours out of a possible twenty-four hours then the cost-per-hour is higher.

The recording feature accelerates the timeline of your implementation. It means that it takes you less time with lesser investment. The resource cost becomes less and brings your break-even point closer.

The most valuable feature is the recording feature. If you compare to a solution like Blue Prism, in that case, you need to build everything from scratch. Here, you record everything and then it is easy for you to build the automation. There is a skeleton in place, and you just have to build from there.

The scheduler is a really helpful feature for us because there was a time when people used to do attended automation, and they needed to run the software. This lets us schedule it to run at any time.

I would like to leverage the AI component without the requirement to know a coding language, such as Python.

This solution is pretty stable. We only had issues with the previous version.  We don't have any malfunctions so far, although, with the older version, we faced some object de-capturing issues. We had captured where it was supposed to hit, and it was hitting elsewhere. With the new version, so far so good.

Considering the automation that we have done, we have not been required to scale.

Technical support for this solution is excellent. They organize video chats and were able to guide us initially when it was installed. They gave good training to people and helped with some development activities. They are also fast in responding to issues.

We have used Blue Prism and there are some differences between the two solutions. The first is that Automation Anywhere provides you free training, and Blue Prism does not. You have to take the time to attend class, and you have to pay for the software to do some hands-on. Even then, you don't know if you will get the latest version. On the other hand, with Automation Anywhere, you have the Community Edition. This is good enough for a beginner to learn on.

The recording feature in Automation Anywhere helps a lot because you don't have to build everything from scratch, brick-by-brick.

Finally, Automation Anywhere is evolving faster than Blue Prism.

I was not there when the solution was initially set up, but I assisted with the upgrade.

There was a misunderstanding between the infrastructure team, our team, and the Automation Anywhere team, which was a major issue. It was unclear how the servers were going to be set up and who was going to install. Nobody knew what the requirements were, and as a result, things took longer than they should have.

We recently upgraded versions from 10.5 to 11.3.2, and the newer version is better. The major issue we used to face is an auto-login failure. It caused a lot of havoc with the customers because some process that had to run in the morning before we came into the office had not run. However, with this new version, that problem has been solved. There were also a few applications that were not previously compatible, and we were told that they would be with this new version. So far, the ones we have checked are now compatible. 

One example of these is Phoebus. There are some legacy banking applications that we are moving to Phoebus, so this has to be compatible because our future automation depends on that.

I am looking forward to using the AI in this new version. I want to see how user-friendly it is, without much knowledge of Python or another coding language. I saw a video and it seems to have become very user-friendly, with a step-by-step guide. I want to see how easy it is to leverage that power without needing to know how to code.

For anybody who is researching RPA solutions, I would definitely tell them to go with the top players in the market. These are UiPath, Blue Prism, and Automation Anywhere. Then, you do your cost analysis and figure out who is giving you the best price. Then you analyze the service to figure out who is providing the best service. Finally, you can compare.

I recommend Automation Anywhere considering my experience with their service. Once you buy the product, the product may be good. But, if the service is not good then you may suffer. If you have a problem and you do not have service for three days, then how much business have you lost in that time? So, service matters a lot after you purchase the product. That is how you choose the solution, rather than by cost alone.

In our experience, Automation Anywhere is great, but I am expecting more in the AI and with the IQ Bot.

I would rate this solution a nine out of ten.

We use this solution primarily for transporting data from Excel to SAP. 

This solution has decreased the time that our employees spend on manual processes. It has solved many of the problems for mundane and rule-based activities, so we can do some parallel creative work rather than taking care of these things.

The most valuable part of this solution is the import feature. We can take the data from where it is stored, in Excel, and upload it to a web site or where we need it.

The interface is user-friendly, well-developed, and straightforward.

When it comes to reading email, this solution is unstable and improvements need to be made. Specifically, it should be able to handle email based on the subject or the email sender.

This solution is quite stable for daily activities, but it has problems with reading email and improvements need to be made.

For the version that I have and what I'm using it for, the scalability is very good.

Technical support for this solution is very good. The response is very good and they come back to us very fast.

We did not use another solution prior to this one. Our employees were getting bored of doing the same thing, which is why we started looking into automation.

The initial setup of this solution was a little difficult. When we had trouble, we started calling the technical support team and they solved it. It was a little messy in the beginning.

We have just started using this solution, so we have not seen ROI yet.

We had heard great things about this solution so we chose it without evaluating other options.

This is a user-friendly solution that is all drag-and-drop, and very good.

When a new version of this solution is released, it would be very helpful if the vendor would give an explanation as to everything that is new. Simply releasing it is not a good idea.

I would rate this solution a nine out of ten.

Our primary use case for the development of business processes. For example, finance is using it to develop a lot of business processes.

We use it on a lot of things.

We are using an on-premise deployment model.

We only use unattended bots.

There are a lot of business processes that take time to do. By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market.

The most valuable feature of this solution is that it runs anywhere. You can build for a single platform and then have it run anywhere. This is the biggest advantage of this solution.

Developers can customize flows.

It takes a lot of time to deploy, and sometimes it fails after a timeout.

You cannot learn it quickly.

Sometimes you build on one platform, but when you switch to another platform it doesn't deploy properly and it fails.

The user interface should be enhanced to make things simpler for the user. It is important because while the RPA consultants have the relevant knowledge, not all of the individuals who use the tool will. Having a better dashboard for this would help.

The solution should also be simplified.

With respect to stability, sometimes the process times out when you move to another platform, which is something that needs to be fixed. For example, if you build in Windows and then deploy in Linux then it should take the same length of time. 

We use this solution on a daily basis.

This is a scalable solution. Cross-platform is the only problem.

We have no plans to increase our usage at the moment.

Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs to be enhanced.

I did not perform the initial setup of this solution, but I have been responsible for one of the upgrades. It was ok. They gave us support and gave us the manuals to do it. I found that it wasn't a problem.

It took us two months to scale from PoC to our current number of bots. 

We used RPA consultants to assist us with our implementation. You educate them and they are able to use the solution. We have had no problem with them.

We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent.

We have seen about a 10 percent monetary savings.

We evaluated one or two other solutions, but I can't disclose who they are.

Use all the features. The enhancements that they have developed on the tooling side, and the other new features that they have provided, are good. 

This is a great tool that I recommend, and cross-platform is the only problem. The solution should recognize the platform and deploy the tools properly.

I have taken one course with Automation Anywhere University. That course needs to be updated.

We can sometimes integrate it with other applications.

I would rate this solution a seven out of ten.

The primary use case is automation of processes for people services, such as data management of the employees, and financial processes, like reporting, financial reporting, and month-end closing activities.

it helps to save time when doing processes. E.g., when you do a manual process for eight hours, that time is saved because the bot will do that task for you. The process owners will be able to do the analysis part. The repetitive/manual part will be done by the robot. 

Another advantage is that bot functions 24/5 and humans cannot do that for our processes because they need to go home.

• Easy to use
• Very user-friendly
• Easy to learn

When using MetaBot, we cannot viably search inside it. 

When we debugging the automation, we cannot see where the automation goes after doing a subtask.

The object cloning is inaccurate sometimes, but this can be improved with future versions.

For A2019, I am looking for a faster running bot because I am still experiencing delays when running the bot.

Automation Anywhere is stable right now. It is constantly improving its user experience and the tool. The stability depends on how process owners, the business, and developers use Automation Anywhere to improve the processes of the company.

80 percent of the bots do not need to be supervised. However, 20 percent need to supervised because sometimes errors occur during the run. Most of the errors that I have encountered have been because the object cloning did not capture the buttons properly.

Automation Anywhere is very scalable as to the costs and benefits to the company.

I have already created 15 to 20 bots already. I think they're running well today.

The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for our feedback about what should be improved on their automation tool. This is one of the things customers look for in a product or tool.

I wasn't involved in the initial setup. I just use the tool.

Our IT team set up the automation without the help of a third-party.

The main difference is between Automation Anywhere and its competitors (UiPath and Blue Prism) is that Automation Anywhere is user-friendly. You still need programming language to use UiPath and Blue Prism. For Automation Anywhere, even if you don't know a programming language, you can easily learn the tool and use it.

Automation Anywhere is a great, user-friendly automation tool, but it still has room for improvement, like the MetaBot and object cloning part.

From all the client data that we obtain, we have to provide reports and analysis along with field reporting. This is what we try to automate.

All the data that comes in has to be QC'd. Automation Anywhere helps us by automating the QC part.

Excel automation is the most relevant feature for us.

The version that we are using has been difficult for us to code. As changes are very frequent, we have to make sure the code can be updated automatically so we don't have to make a change every time a user makes a change. Then, the user doesn't have to update us and we don't have to push a change to production. We have found a workaround with the help of the Automation Anywhere support people for this. 

Automation Anywhere is launching a new UI where you can add your own liabilities. That is a very good feature that is coming up.

I would like some proper user manual guides where we can debug the problems on our own because the community feels stranded at the moment. You can't go and just find a solution. The solutions for the community are pretty small for now.

We need it to be intelligent on its own, and that is not possible with an RPA solution.

It is quite stable.

It is scalable. We try to build something on one system then repeat it on a client system.

The technical support is good. The only issues that I've come across are technology for our environment is very specific and their support doesn't know much about it. We have to take the time to explain it to them, so they can manage and handle the issue from there.

The initial setup is a little difficult in the beginning to develop an entire infrastructure that the IT will support, but as you grow, you find a way to develop the whole architecture.

We installed it ourselves.

The process is simple. Go for Automation Anywhere.

I have automated HR, hotel, and some IT processes. I have also automated processes in SAP.

Automation Anywhere drastically reduces manual work for employees. 

A process that I automated was taking data from one of website and matching/reconciling it with bank statements. I used Automation Anywhere to place the data from our website and compare that with the bank statement. Most of the bank statements were in PDF format. I extradited the data from the PDF format and copied that to an SCS Suite file. From there, I started comparing the values and reconciling them.

Object learning is a one of the best things that can be found in Automation Anywhere. 

Image recognition is pretty good for our Citrix environment.

The new thing is the IQ Bot, where it gets data from unstructured data.

Citrix should be more stable. 

MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP. They should improve this.

They could add more commands that we can find in other tools. In emails that we have to download, we cannot read the MS docs. There is another type of procedure that we have to follow to find these things and download them. We are doing most of these things in a MetaBot format. For SAP and Excel, we are also using MetaBots. These commands need to be improved, especially in Excel because they are only a limited number of commands for Excel. Other tools have very good Excel commands, but Automation Anywhere lags here. 

The stability is good.

It has very good scalability. We can implement across all domains.

We have deployed bots in very few cases internally, like five to six bots. We mostly deploy bots for clients and their purposes. In these cases, we have deployed more than 500 bots from our ASD to the client.

I would rate the technical support as a six out of ten. They are combining the tech support and forums into one portal. However, we have had delays in some of their response times. Their responses have been good, though.

The technical support helps us with a bunch of our clients. We get queries from our clients, then we try to solve them. If we are stuck on some issues, then we will contact the help desk. It is there that we will get help from the tech support. 

For version 11.3, I am good for the tech support, but they are ending the support for version 10.

The initial setup was good.

We deployed it in-house. We have good technical support team for installation, etc.

I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR.

For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly.

Primary use case of Automation Anywhere is financial accounting reporting use cases.

We use unattended bots for all the financial reporting. We have also done some use cases in master data management (MDM). These are the things that we did early last year.

For the next year, we will be primarily focused on cognitive automation. We've already started with IQ Bot exploration. We will be looking into the new version of IQ Bot.

We released ERP, improving our workload balancing. For example, for each of our employees, we have release almost 400 hours of critical repeated efforts.

Automation Anywhere is very good for rapid development. It has all the capabilities in terms of giving a stable automation framework. It has very cool technical capabilities, like MetaBots, dev controls, and object cloning. 

We encountered issues during the upgrade of the framework. We were using the older framework of version 10.3.5. When we were upgrading, we were having a few issues in terms of getting the proper hardware and software prerequisites. For some things, like getting the controls of some of the application's tools, we were getting Automation Anywhere's help.

The operation happened both in hardware and software. There was some amount of friction in terms of technical and hardware operations. In terms handling capturing the controls, that's where we used the help of tech support.

We are looking forward to the release of cloud/web automation, which has yet to be released.

We having most of the use cases rely on Automation Anywhere. However, we face some challenges in terms of RPA implementation with Citrix.

Whatever use case we have deployed in production, we have found nil in terms of stability issues. 

For scalability, we are still working on the bot utilization framework and have created additional frameworks apart from the existing automation framework.

Tech support is one of its primary features, far better than the other RPA tools. We have been able to fix some big technical issues that we came across.

Initially, we were having a few challenges in terms of getting the approval from InfoSec since we wanted some Veracode reportt from our CSM. That took some time. Initially, we were having open issues with the older version, in terms of the Veracode code report. These were high-end critical. Eventually, we were able to get the final report after the approval from Infosec. Then, we were able to install all of the software to our Olam framework.

We started with an integrator, then went directly with Automation Anywhere. Our experience was good. They started by helping us work with the software and understand Automation Anywhere's capabilities.

We have released at least $400 to $500 a month during our peak period, so we have really seen ROI with the product.

I think it's $5,500 per license.

We had some RPA tool implementation strategies. We looked at all the tools and their features. We did a brainstorm session with all the tools and found out the nuances between them. We identified Automation Anywhere as the tool that we should implement in Olam.

We compared Automation Anywhere with UiPath, Blue Prism, OpenSpan, and WorkFushion.

Automation Anywhere is one of the easiest tools that developers can use for development. It takes them only a small amount of time. It has good stability in terms of implementing the automation use cases. We also found Automation Anywhere as a pioneer in terms of RPA implementation.

Automation Anywhere is a pioneer in RPA tools. I would recommend Automation Anywhere. Automation use cases will be rapidly implemented through it. It has a good amount of stability and cool features that can be robustly developed with the help of developers as well as business people.

We are looking forward to using IQ Bot as well as attended automation in the coming year. These are features that are available, but have not used yet. We are trying to do a PoC to start and implement them into our daily use cases.