Automation Anywhere Reviews

The IQ Bot is the most valuable feature and a significant market differentiator. 

While you don't a coding skill set as a business user, you do need to have some knowledge before using the product.

We would like Automation Anywhere to have a way to run a capacity check on machines and show us what is available.

In the past, the solution has been unreliable. Now, it has become reliable in terms of the issues that we are seeing. Now, it is stable with no major issues.

Scalability has been a pain point. The scalability is there, but there are ongoing operational issues with it.

The technical support needs to do a better job of triaging tickets and updating critical people at companies.

The setup is straightforward. Automation Anywhere provides customer success managers to help with the setup.

I am an RPA consultant who does deployments.

Whatever you automate, it is important to identify what you want to do after your journey.

Attended automation is okay.

We have automated a lot of back-end processes. We started with easier tasks and are moving onto more complex tasks now.

We have a use case where we need to digitize documents, and we will be using the IQ Bot going forward. We are excited to work with Automation Anywhere on this in the future.

The OCR is the most valuable feature, though this is a third party feature that we have integrated. It is quite easy to integrate with other solutions.

The commands are not working 100 percent as the developers thought that they would.

We tried Citrix six months ago, but the solution that they gave us did not work in our environment.

I would like the IQ Bot to have plug and play functionality.

When it comes to stability, complex bots always have issues.

The stability needs improvement.

The scalability is good.

Sometimes, it takes 24 hours to get a response from the technical support.

We decided to pursue an RPA software because we had a lot of error prone legacy systems.

It took six months for us to start our bot process because of issues, like security and setting up servers.

We deployed it in-house.

We have automated over 2000 man-hours.

We also looked at UiPath.

The Automation Anywhere University courses are very good.

The bot creation process depends on your use case, e.g., the simpler the use case, the simpler the creation process.

I would rate the tool as a seven out of ten.

The primary use case is automate processes which had delays or inconsistencies.

We are focusing on automating back office tasks, such as financial process with financial documents and HR processes.

We had some business users who created their first bot four weeks back, and they were thrilled. It was very easy for them because of the drag and drag. They understood the process very well.

We are looking forward to seeing it in the cloud and how it works there.

It needs more functionality and customizability for bots.

It is a stable product. We are happy with it.

The product is scalable.

The technical support is good. They are responsive to any questions that we have.

We were not using another solution prior to Automation Anywhere.

The initial setup was complex because we had to make sure all the security aspects were approved by our leadership.

We did use a consultant for the deployment. It has been a good partnership for us.

We have seen ROI by having our employee do more value-add activities.

We chose Automation Anywhere versus other RPA software because of its scalability.

There is still room for improvement, which is why I am giving it an eight out of ten.

We have a variety of different use cases, specifically for marketing and finance. 

• Our first goal is to look at automating repetitive tasks. 
• Our second goal is to have Automation Anywhere scale from RPA into a more cognitive tool, providing higher value solutions to the business.

We have been able to take resources that have been doing manual work and putting them into more productive work. This has been a positive impact.

We are using it to optimize our processes, then automating them.

It removes demotivating, repetitive work from our teams.

Orchestration is the valuable feature.

A lot more can be done to make the solution easy for developer to use. While it is good as a base product, it could have better logging and alerting features. We would like the tools to have more usability, especially for humans in the middle.

Other solution features which are offered by competitors, like IBM, should now be part of the part of the Automation Anywhere suite of products.

I need high value products to be created, so I need integration with other solutions. Machine learning and AI need to be integrated with Automation Anywhere. While IQ Bot is a good beginning, our company does not work with manual paperwork since we are already digital. We would like to see more integration with cognitive tools going forward.

It took us eight months to scale to our current number of bots.

We used a strategic partner (integrator) for the deployment.

Set good expectations with your senior management regarding going after the right processes. Look at innovative areas to implement a prepared robotic process automation workflow, so you can reap the benefits at a later time.

Automation Anywhere University is nice. The courses are very intuitive.

We have a lot of use cases, mostly for repetitive processes. We have automated processes for loans, moving money across accounts, and transferring money between our institution to another.

It has helped us look at how our processes are organized.

The ease of use is the most valuable feature.

The object cloning that exists cannot capture 80 percent of the objects that we need it to capture.

We are running the old 10.5 version. Sometimes, we get stuck with it.

With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale.

The person who is working on our architecture is not always available.

We have only ever used Automation Anywhere.

We are having issues with setting up the newest version. It doesn't install, and there are not a lot of things to do with it.

We used a consulting agency, who did not have good knowledge about the product and bots, such as basic principles of coding and error handling. This was surprising, as these were IT personnel. We felt that sometimes we were training the consultants from the agency on how to implement the product.

We looked at Automation Anywhere and UiPath. Blue Prism also approach us. This was to do the PoC. 

Automation Anywhere was the simplest solution, and it offered us immediate support.

With the current version that we have, I cannot rate the solution more than a six out of a ten.

The primary use case has been for automatic service transformation. 

We have automated back office and customer services.

The tool enables employees to work on other value-added projects.

IQ Bot is its most valuable feature.

The user experience is easy. Anyone can work on it.

• I would like to see more complex use cases coming out for our industry.
• I would like to know how it can scale using enterprise data, especially for back office.

It is stable.

The product can scale.

It took us six months to scale to our current number of bots.

The technical support is critical for this product, but we have found them a challenge to work with.

Our decision to move to RPA was driven by market analysis and ROI.

The initial setup was straightforward. It is a very guided experience: out-of-the-box with Automation Anywhere University training.

Our ROI has been cost and time savings.

The Community Edition is also a good offering from the company.

We also evaluated UiPath and Blue Prism.

Adding Automation Anywhere is a tremendous value-add in the long-term.

We have soft and hard tasks that we have automated.

It is easy to use and very scalable.

The bot processing is a bit slow.

It needs stability improvements. Sometimes, it becomes unstable.

It is very scalable.

The initial setup was straightforward.

We did not use an integrator.

Automation Anywhere has save us more than $40,000 in the past year.

Our licensing costs are setup on an annual basis.

We evaluated a couple of vendors. Another vendor that we evaluated was Blue Prism.

Automation Anywhere is very simple compared to the other professional robotic automation process tools.

Give the product a try, you will definitely love it.

While it is easy to use, it is all about how you design the bots.

We still haven't used most of the product's capabilities.

The primary use case is to automate complex processes without using a development team.

We have had a lot of issues using Automation Anywhere and find ourselves stuck. We have an open ticket and are still working with them to resolve this. 

We got the solution because of its ease of use with the API call, avoiding the use of developers.

It is a difficult solution to use for back-end processes.

We can automate easily, but we have to use more functions. We would like to see more GUI-based automation instead.

They do not include the basic functionality of column headers in Excel worksheets. This is missing, and we need it.

We cannot currently copy data and send it on an email.

The technical support is good. When we open tickets, we immediately receive a response. 

In some cases, we make suggestions, and they tell us that they can't make the fix. This is okay, too.

The initial setup was easy. First, we create a bot. Then, we send the business an approval. Once they have verified everything, then we need to open a ticket. Finally, the bot is deployed to production.

We deployed in-house.

We are using Bot Insight to measure our ROI.

We are not receiving the right information about their features, e.g. Automation Anywhere University, or anything that they are selling. They need to improve their documentation.

Search all industry-designed RPA tools and choose the best one for your process.

I completed my advanced certification through Automation Anywhere University. While the courses are good, what you learn in the courses and what is in the real world are two different things. The documentation in the University does not have the proper documentation and cannot provide help, when necessary.