Automation Anywhere Reviews

About a year and a half ago, we started making a business case for the software. We now have 15 bots running.

• It is flexible and user-friendly. The flexibility is awesome.
• It is easy to learn. Coming from a programming background, it is easy to use.
• Its ability to integrate with other solutions is awesome.
• The cognitive document processing is very good.

I would like to see a bot button.

The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching out to Automation Anywhere's technical support. 

The cost is affordable, which makes an easy barrier to entry for the RPA market.

We chose Automation Anywhere because it is user-friendly.

I would recommend trying it. Once you see it in action, you will understand its capabilities and how easy it is to use.

The bot creation process is pretty standard. We take an idea for a business process and try to standardize it. We put in development and test it a hundred times before putting in production.

Courses on Automation Anywhere University are very easy to learn. It provides a huge amount of training and learning exercises for you to learn how to use the tool.

I haven't used Citrix yet.

We are using it to automate tasks.

We have one bot in production. It performs okay.

Unattended use is its most valuable feature.

I would like better support for migration objects.

We have problems getting the bot to run in our non-production environment. It took a long time to get the bot to run in our production environment.

The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad.

The setup was very difficult. It recognizes the correct fields that you put into it, but it resulted in complex scripts.

We did the deployment in-house.

I don't think that we have seen ROI yet.

Know what you are getting into and do your research.

Attended automation is okay. We had some challenges around testing.

I am using it with my work on our disaster recovery process. It has been performing well, so far.

It is easy and simple to use with its drag and drop functionality.

The bot creation is easy, as you automate the steps exactly as you perform them.

The product is still lacking some features. However, I know that Automation Anywhere is continually improving it.

The stability is alright. I have had a couple of crashes and issues. Overall, it does seem pretty stable. 

The initial setup was straightforward.

We are measuring our ROI through time savings. We haven't done metrics for money yet.

This solution is a more robust, better product than the other solutions that we evaluated.

It is a great solution. We have had a lot of business users come in and use it, being successful with it.

We have used some of the IQ Bots, but we haven't used them too extensively.

We save about three hours a week using this solution.

Our first use case was to program a bot which could do the work of approximate 30 people, taking around half a year to implement. We did that bot around a year ago. This bot was the best case scenario for Automation Anywhere, making it the perfect application for RPA in our corporation.

Automation Anywhere can work with very old applications. For example, we had one application about to collapse and were able to capture all its information before the collapse happened.

The most valuable feature is its easy to use. For developers, the solution is super easy. I just learned the new Workbench editor, which is even better. In the version that we have now, we normally use a few TaskBots and a lot of MetaBots, so we can integrate DLLs and further enhance the bots that we have. It is very impressive.

The bot creation process is simple and useful. Whatever you need to do, it is there. If there is something else, there are the MetaBot functions.

It has been challenging integrating Automation Anywhere with other solutions, due to all of the controls, as we are a bank. 

We are really excited to have Python run directly from the bots. This would be a massive upgrade, as we could integrate AI even further with the solution. 

There is room for improvement in AI, but they are working on it.

They can work more on integrating the code. I would like to see more similar examples where we don't have to create the code in the bot, but can create the code in the Workbench.

The technical support is great, but I would like them to be faster with their response times. Sometimes, we have to contact them multiple time on the same ticket to receive a response.

The initial setup is pretty straightforward, especially as a PoC. With the controls, it could be a bit more complex.

We have a third-party who manages our IT. They did an IaaS, then we did everything else.

We also evaluated UiPath and Automation Anywhere. 

We chose Automation Anywhere, as it was the more complete, simpler application.

Do a very simple automation of an application entry, like registration. Then, you will see how fast the application is and will start using it right away.

Every time a new employee starts with us, we start them on the Automation Anywhere University, "Hello Bot: Introduction to RPA" course.

While the cognitive document processing is very impressive, we sadly don't have it right now. We are working on acquiring it.

We don't use Citrix. We use Azure for every deployment. Azure has worked very well and is scalable.

We are automating repetitive, manual processes that don't add value to people's work. Also, we want to improve our risk management through quality and efficiency.

We have an automation that we just put in production where we are doing a double-blind quality review. The bot is comparing the two entries and kicking out a large number of exceptions for human review. We have saved a large number of hours every day by not having humans look at things that match.

The ability to build automation without coding is its most valuable feature.

We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues.

Our division took a couple of months to scale up our bots, when we were expecting it to take weeks. However, what we did was fairly complicated.

I have not had a lot of experience with their technical support.

We measure ROI by comparing hours saved to the cost of FTEs.

We have found the product useful. We are using it and have implement it. However, it is not perfect, and we have found that there are some frustrations.

The developers who work for me find the solution fairly easy to use. Though, I do have developers who prefer typing stuff in rather than dragging and dropping. Generally, they picked up the solution quickly.

For the bot creation process, we ask the end user, "Don't tell me how you do something, show me what you do." Then, as IT personnel, we build it.

We have not taken any courses through Automation Anywhere University yet.

We are using Automation Anywhere to automation some of our menial processes.

We have automated our pricing update and audit functions that we do as an operations team.

Our organization used to have a process which took five business days to do: our monthly pricing update. This was a very manual process. Our very first bot built was to automate this process. Now, the bot runs in the background every month and the process takes less than a day to run.

It is easy to use and learn.

Working with the Automation Anywhere servers and domains have proven to be difficult. We are trying to get more licenses and servers set up, so we can run multiple scenarios simultaneously. 

I am excited for the web browser Automation Anywhere. This will be helpful for us because the solution is limited to our team at the moment. A web browser solution would allow us to expand it to different teams.

I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.

Their previous process was terrible, so they started looking at automation as a solution.

While the initial setup is fine, the servers have caused us a few headaches.

Our first bot was complicated, and probably not the best thing to start with. However, as we learned from that experience and more of Automation Anywhere's features, we can now push bots out fairly quickly. The process is a lot smoother. Our infrastructure and design have improved tremendously.

We deployed the solution with our in-house team.

We were spending 50 to 70 hours a month doing manual processes and possibly making errors. Introducing bots has saved us on hours and eliminated of errors (as bots don't make them). We have not had an accuracy issue since introducing bots.

In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs.

A lot of companies are putting a lot of effort into increasing and improving their front office processes.

It is a great resources right now. I am really looking forward to ramping up for my second year of going into automation.

Our primary use case is to improve cost savings or FTE usage through automation.

The product is still new for us, but we are already starting to think about different ways to deploy things to development.

The product is easy to use. It is a good tool for developers and business users.

Getting the bot design into the developer's hands is taking longer than we initially anticipated.

I like the ability to grant specific permissions to specific users and want to see this rolled out in future versions.

We have three bots in production. We are currently working on scaling up to 30 bots.

The technical support could be better, especially with their responds. They always caring through with their timing though.

We started looking at solutions that would make the process faster without redesigning it.

The initial setup was not complex, but we did need assistance to get it up and running.

To deploy our initial three bots, we used a partner (Accenture). Now, we are doing our own development.

We measure ROI by evaluating the entire process: 

• How long does it take to run everything? 
• How many FTEs are running the process? 
• What are the savings from a quality standpoint?
• What processes are now able to be run over the weekend without someone monitoring them over the weekend?
• What are the penalty if something is not automated?

We also looked at Blue Prism.

Start with a good integrator. That is what we did.

It is a good tool for RPA focused development.

We have been able to integrate the tool with other software. So far, we had no issues.

I have taken one course through Automation Anywhere University. It was not a bad experience. I am planning to take more courses in the future. However, the courses are very long.

We have several use cases for Automation Anywhere:

• Grab data from one site to another.
• We run all cache processes through it.
• We can get more information using IQ Bots.

The platform is easy to use, especially for business users.

I would like to see web and cloud-based platforms for future releases.

While it depends on the customer, it generally takes about two to two and a half months to scale up bots for production.

We are the integrator for deployment.

We have saved time and money using the solution.

Licensing costs range from $50,000 to $200,000.

There are five to six competitors in this market.

Make a list of all your processes before starting, then decide on two or three processes that you want to automate.

I have taken Automation Anywhere University courses. The new learning course model is more inviting and easier to use.

As a solution, RPA integrates well with other solutions.

It is very easy for us to work with the Citrix applications.