Automation Anywhere Reviews

We use it for multiple internal processes across multiple functions.

We work with good people who have very defined goals and very defined approaches of how to execute and achieve their goals.

Automation Anywhere takes a lot of mundane, competitive work out of the hands of people, increasing the quality, because it is consistent. It also enables us to have patience with these manual processes.

It has the ability to tag different components within the automation. We built it to track the ROI and stability of the product.

I find attended automation useful.

The product is not the best that it could be. There is always room to improve it a bit more. They are heading in the right direction with their innovations. 

It is very stable. The stability of the solution also has to do with how good the developers are from Automation Anywhere and on the user side. So, we've seen an increase in stability, not from the tool, but from the level of the people which are working on it. As our people work with Automation Anywhere, they learn from past mistakes. They have been able to configure the bots better, which then fail less, making them more stable.

It is definitely scalable. What we found worked for us to make it scalable was it has to be programmed by an architect, as opposed to letting it just be in the hands of the masses trying to solve it. This has been our approach. 

It took us eight months to a year to scale from zero bots to 100.

We mostly use our own technical support. 

When we do escalate issues to Automation Anywhere, we have a good relationship with them.

We did not switch from what we previously had.

The initial setup is straightforward.

We did the deployment.

We measure our ROI through money and time saved. That's how we measure the product's value. We look at the hours performed by humans, and those hours have a cost associated with them. We multiply our transactions by the number of hours it used to take by humans.

Time-wise: We have saved hundreds of thousands of hours.

We chose Automation Anywhere because they are best in class.

Do your research thoroughly.

We are still using people who can figure our bots as their profession. We have not release the product from the ground up.

We don't use the Bot Store.

We use it for our refund department. We use it to initialize payments and everything else that is a repetitive process. 

We use Automation Anywhere to automate financial processes, invoices, billing, etc. 

Because it reduced the time duration of our processes, our costs went down.

Right now, we have Automation Anywhere integrated with artificial intelligence (AI).

I am certified in the Automation Anywhere University as a developer. It is a good tool. It goes topic-by-topic with real-time examples.

The product has a lot of options and visibility.

I just came to understand that there is a cloud attached to it. I would like to see how the cloud is going to work, because every application is coming out with a cloud version. If you are not on-premise, then you will need to have Citrix automation. 

It took one month to scale to the amount of bots which we are currently using.

Initially, the setup is not complex; it is straightforward.

We used a consultant for the deployment.

This product is really useful for me. I recommend Automation Anywhere as a solution.

The bot creation process is good, though it depends on the use case.

I don't use Citrix.

It is our RPA platform. It is the main platform that we use for backups.

It has helped us a lot with our digitized work.

We have automated a lot of the bank's processes.

My team has taken courses through the Automation Anywhere University. The courses have been good. They have helped us, but it could improve some things, like how the courses are designed.

It is pretty stable, but we have experience issues.

We are working on scaling it now.

We use it with more than 17 applications. So, we work it on a very large scale.

The technical support is good. 

It took us two years to scale it from the pilot it to our current number of bots. The process was too much work.

We have saved 53 minutes through automation.

It is a very good product.

It is for my partner development. We primarily work in the insurance business. So, we do a lot of insurance back office operations. These are the types of processes that we have automated.

We previously had a lot of manual processes. With the bot, we were able to automate them. Therefore, we are able to see the real-time value in our business area.

We have multiple developers on our team. With its user-friendly user interface, our developers are able to quickly pick it up. The ease of use is really good.

Bot creation is a cool feature. It allows the developer to do complex things. 

There are some places where Automation Anywhere needs improve a lot, especially from an integration perspective. We have had to build our own scripts to make this happen, building a bot in Automation Anywhere, along with some scripts. However, we have not yet implemented the Automation Anywhere MetaBots. So, once the MetaBots are implemented in our area, we should be able to achieve more.

If the bots become more stable, we can completely avoid using our additional scripts.

I would like to see the record management, data tracking, and database feature. Some of these have been implemented in the version 11. I have not used the latest release, version 11. Also, if some various cable features which come out with it, that will be really helpful.

I would not give stability good marks. There are a lot of negative things stability-wise. These things need to be improved, especially regarding reliability. When we have a huge end user process or need to automate a a huge volume, the failures are high.

The product is more stable versus older versions.

We face issues when we need to increase volumes. Currently, it is failing for some reason, and we don't know the reason. It fails or stops, then we need to see what is going on. We have to fix that, then our developers need to rerun it. These are mostly practical challenges for our team who uses it on daily basis.

Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be available during our morning hours. In the morning, we might be in a meeting, not able to respond when the tech support reaches us, then when we try to reach them back, the tech support person may be on a call or not in the office. This is a challenge.

The initial setup was complex.

To scale from pilot to production takes a long time because the initial setup process is complex.

I am the consultant who does the deployments.

The ROI is really good. We have saved time and money.

We evaluated Automation, Kryon, and Blue Prism. Of those, we felt Automation Anywhere was more user-friendly. On the developer side, we received feedback that development was quick in Automation Anywhere, which is why we shortlisted them.

Since using Automation Anywhere, I might be inclined towards using another product.

Automation Anywhere is currently a good product. The RPA market is growing.

The integration with other applications is good. There are some complications. With some specific applications, it may not work. We are facing some specific issues, but we have found workarounds.

I am certified in Automation Anywhere University.

I have not personally used the IQ Bot nor have I used any trial version, but the features look really good.

I do not use Citrix automation.

The primary use case is to save hours for all the manual stuff which is going on.

Things are not overly complicated now. We can streamline processes.

Its ease of use is the most valuable feature. It is easy to train developers and find the right people, then use them to build the tool.

I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good.

I like the bot creation process, because it is very simple. If the process is not complicated, then the bot is really easy to create.

We had initial hiccups, like any new process. It took us six to eight months to sort the product out. It has been two years, and we know what we are doing and which use case work better for us.

We would like to use the mobile feature and give access to our users, but we don't know how.

The technical support is pretty good.

Everything was previously manual. We determined by going with an RPA solution that we would save time.

The initial setup was complex.

Automation Anywhere helped us with the deployment.

We measure ROI as in the number of hours saved not performing manual activities.

We evaluated a few vendors.

We have integrated Automation Anywhere with a few other application, but there is still more work to be done.

We have done some work with documentation, but not a whole lot. We are still exploring other features.

The primary use case is for optimizing processes.

It helps with the speed on improving processes and the results of those processes.

They could improve the learning curve.

The product is scalable.

We are measuring ROI through quality: Reducing errors, saving time, and saving money.

It is a good product.

it's not as complex as running a new computer language, but it is also not as simple as connecting EPL dots. Therefore, it is a medium level of complexity on the learning curve.

My team has taken course on the Automation Anywhere University. Their feedback was good. I have not taken any courses on it.

There are multiple use cases. Primarily, we are looking at finance and accounting. So, we have been deploying bots, specifically in the area of account payable and cash applications.

Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature. Therefore, we are seeing a lot of business value being derived from these bots.

There have been a lot of challenges in terms of interfacing with the customer ERPs. So, we have been building tools and interfaces using bots to write back into these custom ERPs. Specifically, in the area where I work, this has been very helpful.

I have not seen bots working efficiently in the area of reporting.

The time it takes to scale bots depends process to process, how complex the process is and if you're talking about a specific process. It may takes anywhere from around three weeks to 15 weeks, depending upon the complexities, the number of bots which we are deploying, and the problem these bots are solving. 

My team is in touch with the technical support. I don't work directly with them.

Measuring ROI is a combination of multiple factors. It could be saving time, saving money, or getting controls into the systems. It's a combination of all this things.

I would recommend Automation Anywhere, as it is a known, leading solution in the market.

There are a lot of advantages which Automation Anywhere has over a lot of other vendors. Why we chose Automation Anywhere is because of the ease of scripting, the good support that they have, and we can deploy these bots for more customers, whose preference is also Automation Anywhere. 

Another thing that I have seen, with finance and accounting, Automation Anywhere is the better fit, as compared to some of the other vendors in the market.

Because of the ease in which we can deploy bots, along with the savings that it generates for our customers, Automation Anywhere definitely has an edge over other vendors.

When we started around two to two and a half years back, ease of use was a problem at the time. Right now, with the scripts and exposure that we have, I don't see a big challenge going forward.

My team has been trained through the Automation Anywhere University, so we do have a lot of people who have been trained on this tool. The training materials are good. The feedback that I have received on the University has been good, as I have not been personally trained through the University.

We have four core business areas: Energy, financial services, healthcare, and our internal corporate. We're spread pretty evenly across the four areas.

We have automated a lot of processes serving human resources, legal, life sciences, financial services, healthcare (on the payer and provider sides), and IT. We're all over the place.

We're still in the rapid expansion phase. The last six months have really been an explosion, so we're trying to keep everything under wraps and control it.

We are getting massive efficiencies across our back office, internally.

Th Enterprise platform: Automation on a platform, as opposed to scattered automation.

The ease of use is improving for development. We've had a lot of issues with the installation and performance on a variety of computers, onshore and offshore. Our network bounds multiple domains, and we've had issues there, as well. So, we are looking forward to the web-based development versions.

The bot creation process is getting better. The general development process and change management deployment process is moving more towards enterprise-level and catching up with the more mature software industry around it.

So far, the cognitive document processing is not available at the enterprise level. However, this is being worked on by Automation Anywhere.

I would like them to start building continuity between employees and customer contacts.

There are a lot of new features coming with the release of version 11.

The stability is improving.

The technical support is inconsistent. It seems like every time we call, there's someone who has only been with Automation Anywhere for a couple of months. Oftentimes, if you call two different people, you'll get two different answers, back-to-back. What we tend to do is, if we don't get a fix or resolution right away, we'll call back immediately or submit a second ticket immediately, and try to find someone else.

Our business teams pushed for an RPA solution.

We worked with Automation Anywhere on the deployment.

We have saved time and money using this solution. It varies pretty heavily by use case. We have some bots which are saving a week or month of multiple employees' times. We have some bots saving an hour a half during a day of a team of 30 people's times. So, there is some significant savings that we've uncovered.

Our annual license is somewhere in the neighborhood of $115,000.

Automation Anywhere, Blue Prism, UiPath, and Kryon were on our shortlist. 

At that time, Automation Anywhere was the most responsive to working with us. That actually tipped the scales.

The more you preplan, defining processes and governance upfront, the more successful you will be down the road.

The solution integrates well with others. When it doesn't, it is usually the fault of the other solution.

The courses on Automation University were generally good.

We have not done anything with Citrix automation yet.