Automation Anywhere Reviews

We primarily deal with a SAP business model. We use Automation Anywhere for logging into websites, entering data, moving information around, and sending emails to end users.

We are currently using a cloud deployment model.

The product has saved us a lot of time by reducing manually tasks, like entering data into Excel.

The object cloning strategy feature is the most valuable feature.

I would like the product to have more capabilities going forward.

We are not getting consistent behavior from the tool We would like to see this improved and the product more stable.

I would rate the technical support as an eight out of ten.

The initial setup is very straightforward. It did not take more than a few minutes.

I would definitely recommend Automation Anywhere.

We use Automation Anywhere for automating our processes.

Automation Anywhere improved our organization since it saved us a lot monetary value.

SMART Automation Technology is the most valuable feature.

The IQ Bot could use improvement. 

I have been using AA for 13 months.

My basic use case for Automation Anywhere is to ensure that the automation is taking place, and we are also using it for UI development. Additionally, we are using it for bot deployments, which is the main use case.

After implementing Automation Anywhere, we have felt a significant improvement in our processes, especially regarding scaling in the cloud environment we are working in. The cloud feature works effectively after implementing it, along with data manipulation automation for bots and intuitive designing.

We can use AI with Automation Anywhere whenever we are deploying a bot or performing a function. We can integrate multiple AI channels such as ChatGPT, GPT-4, and cloud services, which is the main benefit I love the most. It is a competitor to UiPath, which is a big company. Compared to UiPath, Automation Anywhere is working effectively with its AI compatibility.

For non-technical users, which includes business users, Automation Anywhere is easy to use because it does not require heavy coding knowledge or prior experience. The learning curve is easy, and someone with basic technical skills can easily learn and use it without needing to manually deploy codes or engage in complex tasks.

Our organization uses Co-Pilot with AI integration. Co-Pilot helps us give commands to the automation channel, resulting in outputs that make the job easier. It is a very good game changer in this category, and I would definitely give a good rating to Co-Pilot.

We could see the benefits of Automation Anywhere within 2 weeks of deployment.

We have integrated several tools with Automation Anywhere, including Zoom, Google Drive, third-party channels, and data management tools, ensuring we can easily connect everything needed within our cloud-based network.

There are several things I would highlight about Automation Anywhere, including the AI integration which is exceptional. It has several Generative AI agents that enhance automation capabilities and process orchestration. Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues. 

Additionally, the cost is really good. If we compare it to UiPath, Automation Anywhere stands out significantly.

The learning curve for Automation Anywhere is quite good, as it does not require heavy learning or extensive training for technical and non-technical users.

If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial.

Other than that, Automation Anywhere is working effectively for me. I currently do not have any complaints and wish them all the luck, as they are excelling in the automation sector.

My organization has been using Automation Anywhere for 2.5 years.

We have not faced any kind of instability, lagging, or downtime with Automation Anywhere after implementation; it runs smoothly and is based off the cloud with a good UI, so there is no issue to report.

I feel that Automation Anywhere is definitely a scalable product, and it has the potential to be even better in the future, especially given its good pricing compared to UiPath and similar products.

While I have not needed to reach out for support much. I did interact with their technical support during the implementation. They resolved our issue within 2 to 3 hours, which was not a major problem. I would rate their support positively.

Positive

I have used UiPath as an alternative to Automation Anywhere; however, we made a switch because it was not cost-effective for our organization. During our growth phase, we transitioned and found that Automation Anywhere is better and more cost-effective.

The initial deployment of Automation Anywhere was easy. Our team, which included eight to nine people, assisted with the implementation and deployment process. It took about 1.5 weeks to complete everything.

Automation Anywhere does not require any maintenance on my end.

For the deployment of Automation Anywhere, my team consisted of eight to nine people, including myself.

The current pricing of Automation Anywhere is fairly priced and has provided us with a good ROI on investment. UiPath and other similar options would typically cost 2X the price, which is why we have chosen Automation Anywhere.

Its cost is good.

Overall, I would rate Automation Anywhere a nine out of ten. It is a good product.

I am working for a financial organization, and we have implemented more than 100 Automation Anywhere bots in our organization from 2018 till now. Our organization holds all the teachers' annuity and 401k funds, and we automated a lot of use cases related to customer information updates as well as payments for those who are already retired, including pensions and related services.

Currently, my company is evaluating building some agnostic processes and creating our own LLM to consolidate data into a single data store. Once that LLM model is ready, we see an opportunity to automate many things using Automation Anywhere by calling those LLMs rather than multiple applications. Our top priority currently is document automation, extracting data from documents, which we have also been doing for the last three years. At the enterprise level, a separate artificial intelligence team is working on building an LLM that can be utilized by all other application teams.

Earlier, if a customer called our organization or created a ticket asking for their financial statement, it would take a couple of days to get that, but with Automation Anywhere, they receive their financial statements while still on the call.

Automation Anywhere has helped us save money, as we track use cases with ROI, resulting in FTE savings. For instance, last quarter itself, we processed almost six million transactions using Automation Anywhere, which involved around 70 bots running 24/7, saving about 150 FTEs.

Overall, it is pretty easy for non-technical business users to use Automation Anywhere. One week is good enough to train them, and it is 90% easy for them, except for some technical terms or knowledge required.

It integrates well. We have integrated various tools with Automation Anywhere, including PeopleSoft, ServiceNow, IBM Case Manager, Workday, and Clarity. We have integrated CRM tools, HR systems, and some homegrown applications and workflow systems. With IBM Case Manager, we were able to integrate Automation Anywhere for end-to-end process automation, handling case creation to completion.

What I appreciate the most about Automation Anywhere is that it does not require any technical knowledge; if we educate business people, they can automate their daily tasks and activities. It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes.

To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down. 

Additionally, they should introduce a generic RE framework for better framework creation within organizations, along with enhanced task statistics captured at the transactional level rather than just the top level.

Their support should also be improved.

I have been using Automation Anywhere for almost eight years.

Scalability can be of two types: process-wise scalability where common functionalities are created, and infrastructure-related scalability where we forecast loads for upcoming quarters to adjust our current capacity accordingly.

I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360 versions as a beta user, I faced numerous issues that required direct collaboration with the support and engineering teams for immediate resolutions or feature enhancements.

I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers. Response times and resolutions are significantly downgraded, leading to a frustrating support experience that ultimately harms the client-vendor relationship due to lengthy email back-and-forths instead of direct communication.

Neutral

It requires a bit of technical background from the server and infrastructure standpoint. If someone knows middleware, it is pretty straightforward. There can be hiccups here and there. Especially in the earlier versions, there were a few challenges, but it is now streamlined in A360. Everything is pretty easy.

Upgrading Automation Anywhere can vary in difficulty, with package version upgrades being easier than transitioning from version 11.3 to A360, which is tougher and requires significant setup work, including roles, accesses, and schedules.

I handle the whole deployment and system upgrades personally. I am supported by a couple of people working offshore for any issues. Overall, I manage all upgrades and installations, while the two others assist anyone needing help with particular VDI or bot issues.

I see the benefits of Automation Anywhere based on the ROI factor. While immediate customer satisfaction is noticeable because customers are able to get their statements quickly; from an organizational standpoint, it shows a return on investment within six to twelve months. 

Automation Anywhere has helped us save money.

The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans. A lot of organizations are moving from Automation Anywhere or UiPath to Power Automate.

I was working at this company when Automation Anywhere was evaluated and deployed. I was one of the core members to identify what tool to use for RPA technologies for this organization. We evaluated Blue Prism and Automation Anywhere in late 2017, as those were the two RPA vendors available in the market. We identified Automation Anywhere and began onboarding from there onwards, working from scratch to implement it at the organization.

I connect with business leaders to review the processes and identify who is manually doing these processes. I connect with business leaders every month to identify the best use cases that need to be automated. We identify the processes that need to be automated or have chances for automation. We evaluate the ROI, and based on that, we go ahead with the implementation. We assess the ROI and compare the processing speed or delivery speed to customers and customer satisfaction as our measures to keep track of statistics for human versus automated processes.

We are not using the Co-Pilot, but I work with community forums and help others, gaining hands-on experience with the Co-Pilot. For real-case scenarios, we are not exploring or introducing the Co-Pilot to the business as we are still working in a hybrid model due to market conditions. Once the market stabilizes, all businesses will be happy to explore the Co-Pilot or Discovery in the future, maybe at the end of this year or so.

I would rate Automation Anywhere an eight out of ten.