Avada Software Infrared360 Reviews and Pricing

it_user11319

MQ Administrator at a government with 501-1,000 employees

Jun 16, 2014

Great tool and superb customer service.

We were really impressed with Avada’s sensible approach, and how Infrared360 was architected.
There was an incredibly low overhead standing IR360 up. It was so easy. Even easier with the standalone version.
The implementation was simple and easy. Installing the standalone version was even easier, and upgrades are the easiest.
We found logically segmenting visibility for each line of business streamlines management of middleware and the myriad of applications.
IR360 removed bottlenecks
Failures and missed SLA’s have been avoided
We've reduced operational cost
We've reduced maintenance cost
Proactively resolve issues and prevent problems
With the same people, they could accomplish more
Users picked up really quickly. Very little training required
Superb customer service and support. Communication is excellent
We now need less intervention from Admin side
Infrared360 is reliable, provided additional functionality and great flexibility
We've provided granular access control to our Development team
We were able to use IR360 to run our internal scripts
With IR360 we can create tiered alerts and push them out in a number or ways, including automate actions

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user11274

Architect at a financial services firm with 10,001+ employees

Oct 14, 2013

The product has been excellent, stable and support is top notch

Infrared360 was installed about 3 years ago, and the product has been excellent. We use it to delegate to our app teams "development" access to Dev environments and "viewer" access to Prod environments. In addition, we use it to monitor all our Prod MQ objects, and create tickets to our TOC via HP Service Manager when an alert occurs. The product is very stable and support has been top notch...

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Dec 25, 2013

What I noticed at Infrared360 is that it is agent-less technology that does not require software to be installed on the machine.Infrared360 is a single server installation that runs on a J2EE stadards based application server such as Tomcat. Another pro is that Infrared360 uses an internet browser, for example Firefox, as its client, so no specific plug-ins are required. Infrared360 is a service based architecture where the consumption of services, for example web services, java services and system services, is as simple as a click of a button. I also enjoyed their technical support center.

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it_user11175

Engineer with 1,001-5,000 employees

Oct 8, 2013

Easy to deploy, add users, and migrate. Extremely responsive to all of our questions.

We were one of the first to use Infrared360 and from a customer service standpoint, we still feel like their only customer because they are extremely responsive to all of our questions, issues, and enhancement requests. Having had extensive experience in management and monitoring solutions, I can tell you what I REALLY love about Infrared360:
1. It is EASY to deploy and I don't have to deal with any agents or code on each server running a qmgr or web server that I want to monitor and manage.
2. It is EASY for me to add users and to control what they have access to and what level of access they have to any given environment or object.
3. I have migrated the server to 3 different web server platforms because of changes in our enterprise. The migrations were always easy to accomplish and Avada support has been with us every step of the way.
4. It is EASY to update server releases, whether interim releases or full releases. I have been thru 2 full release upgrades and they were relatively pain free and introduced additional value and functionality that made it well worth the effort.
5. We were able to LDAP enable our Infrared360 login with very little trouble. Again, Avada support worked with us every step of the way to make sure we got things working the way we needed to.
6. No end user client installs. Being able to use your favorite web browser is a big plus and I don't have to worry about installing and maintaining 120+ desktops so that our developers, testers and administrators can access their MQ environments in a meaningful and secure way.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.