Avada Software Infrared360 Reviews and Pricing

fjb_saper

WebSphere Architect at a tech services company with 51-200 employees

Feb 24, 2020

Excellent Customer Service, Technical Support and Straightforward Setup

For how long have you used this product?

- Evaluation during 2 months

Which features of this product are most valuable to you?

- MQ monitoring

Can you give an example of how this product has improved the way your organization functions?

- It brings to the fore the relevant events in WMQ and allows a focused troubleshooting

What areas of this product have room for improvement?

- Graphing of results and metrics is not quite there yet but the support staff is helpful in this area

Did you encounter any issues with deployment, stability or scalability?

- No

Did you previously use a different solution and if so, why did you switch?

- Cost was a factor.

Before choosing this product, did you evaluate other options? If so, which ones?

- No

How would you rate the level of customer service and technical support?

- Excellent

Was the initial setup straightforward or complex? In what ways?

- Quite straightforward

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?

- In House

What is your ROI on this product?

- Due to slippage of project time tables no ROI at this time

What was your original setup cost for this product and what is your day-to-day cost of using this product?

- Original setup (less than a day to get started.) Complete setup can be achieved within a few days. No specific administrator of the tool required.

What advice would you give to others looking into implementing this product?

- Do a POC and expand from there. The setup is quite intuitive. Some help from support will clarify where the understanding of the implementer may be lacking.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Apr 29, 2014

By using a VPN, is it possible to access Infrared360 from a Samsung Galaxy mobile phone?

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fjb_saper

WebSphere Architect at a tech services company with 51-200 employees

Feb 27, 2016

Easy to install and configure, permission matrix is present. Recommended for monitoring WMQ.

Excellent product, easy to install, easy to configure, permission matrix is present, extension capabilities like URL monitoring or testing.

The latest version has a real nice display change and excellent set up for your very own customized Dashboard (2016)

Graphing capabilities are not top notch yet but product support is responsive to your needs.

Deployment and support: Excellent

Looked at the product for monitoring WMQ and I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Apr 29, 2014

I like Infrared360's platform independence, the fact that it is 100% web compliant and it can support external services like LDAP, Web Services, Java Services, Alert Services, databases and other messaging services. Infrared360 can be accessed from any location via web browser without applets or servlets. Regarding security, the user can access all permitted platforms using a single user ID. It provides complete historic audit trail and the user can see only what he is permitted to see and do only what he is permitted to do.

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it_user11175

Engineer with 1,001-5,000 employees

Oct 8, 2013

Easy to deploy, add users, and migrate. Extremely responsive to all of our questions.

We were one of the first to use Infrared360 and from a customer service standpoint, we still feel like their only customer because they are extremely responsive to all of our questions, issues, and enhancement requests. Having had extensive experience in management and monitoring solutions, I can tell you what I REALLY love about Infrared360:
1. It is EASY to deploy and I don't have to deal with any agents or code on each server running a qmgr or web server that I want to monitor and manage.
2. It is EASY for me to add users and to control what they have access to and what level of access they have to any given environment or object.
3. I have migrated the server to 3 different web server platforms because of changes in our enterprise. The migrations were always easy to accomplish and Avada support has been with us every step of the way.
4. It is EASY to update server releases, whether interim releases or full releases. I have been thru 2 full release upgrades and they were relatively pain free and introduced additional value and functionality that made it well worth the effort.
5. We were able to LDAP enable our Infrared360 login with very little trouble. Again, Avada support worked with us every step of the way to make sure we got things working the way we needed to.
6. No end user client installs. Being able to use your favorite web browser is a big plus and I don't have to worry about installing and maintaining 120+ desktops so that our developers, testers and administrators can access their MQ environments in a meaningful and secure way.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

Apr 12, 2021

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Role-based access to queues, giving us more insights into problems

Pros and Cons

"It has role-based access to queues, giving us more insights into problems."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

What is our primary use case?

For several tenants, we need to manage a total of nearly 200 queue managers, and each queue manager has approximately 100 queues, aliases, etc. We run the queue managers on Windows Server in four operating centers.

How has it helped my organization?

We now have the possibility of getting a central perspective on all tenants.

We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle.

For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

What is most valuable?

Role-based access to queues, giving us more insights into problems.

Ease of use: Everything runs in a browser. Thus, it can be used by all interested parties.

What needs improvement?

We definitely need a better overview in terms of a dashboard giving us insights. It should also provide insights to our management.
We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No problems.

What do I think about the scalability of the solution?

Till now, no Problems.

How are customer service and technical support?

They react if something is problematic. We found a little bug, and it was corrected in the next release. They also have very responsive communications.

Which solution did I use previously and why did I switch?

Our company did not use a previous solution.

How was the initial setup?

With a Little support from Avada Software, very straightforward.

What about the implementation team?

We implemented with in-house via telephone support by Avada.

What's my experience with pricing, setup cost, and licensing?

Start small, then increase licensing later as per your demand.

What other advice do I have?

Getting contact to product manager and architects of Avada software can be done quickly and in direct sessions. For us, a big help and advantage.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user11319

MQ Administrator at a government with 501-1,000 employees

Jun 16, 2014

Great tool and superb customer service.

We were really impressed with Avada’s sensible approach, and how Infrared360 was architected.
There was an incredibly low overhead standing IR360 up. It was so easy. Even easier with the standalone version.
The implementation was simple and easy. Installing the standalone version was even easier, and upgrades are the easiest.
We found logically segmenting visibility for each line of business streamlines management of middleware and the myriad of applications.
IR360 removed bottlenecks
Failures and missed SLA’s have been avoided
We've reduced operational cost
We've reduced maintenance cost
Proactively resolve issues and prevent problems
With the same people, they could accomplish more
Users picked up really quickly. Very little training required
Superb customer service and support. Communication is excellent
We now need less intervention from Admin side
Infrared360 is reliable, provided additional functionality and great flexibility
We've provided granular access control to our Development team
We were able to use IR360 to run our internal scripts
With IR360 we can create tiered alerts and push them out in a number or ways, including automate actions

Disclosure: I am a real user, and this review is based on my own experience and opinions.