AvePoint Cloud Backup Reviews

I'm a sales manager, and I handle the responsibility of the banking sector in the Norwegian market. I don't use the product myself, but I have some customers who are using this product, and they are satisfied with it. 

I'm working in a large IT company in Scandinavia, and we use AvePoint for several customers. We are a reseller, and we deliver services around this product.

It is the best product in the market for Office 365 backup, and our customers are satisfied with it.

Its price is a problem in some cases, and they want us to find a cheaper solution. 

Some customers choose other backup solutions because AvePoint is Office 365 and CRM backup system, but they have other backup needs for Azure and so on. Such customers often choose another backup solution instead of AvePoint. 

I have been familiar with it for about two years.

I have not heard of any issues related to its stability and reliability. Long ago, there was an issue with restoration, but they fixed it.

Norwegian banks have from 10,000 to 34,500 employees. We often recommend AvePoint to the largest customers we have because they want a good solution for Office 365. They can choose, for example, Veeam, Metallic, or another solution to meet the other needs they have to take backup of Azure and other public clouds.

I know that we are spending around 50 to 60 hours to set up AvePoint, the self-service portals, and so on for a new customer, but I don't know whether it is easy or not. We have specialist resources on that. So, it shouldn’t be complex for us. I assume that if you have done it once or twice, you would get familiar with the solution.

It is very good for many of my customers in the banking and finance segments. The price isn't a problem there, but in some other industries, people ask for a cheaper solution. When the price is an issue for the customer, we recommend Veeam, Metallic.

I would rate it a nine out of ten.

We use this product to backup the Office 365 tenant. This includes SharePoint, OneDrive, Exchange, Teams, etc.

The most valuable features are the email backup and the SharePoint backup.

We can restore data that is based on a search, which normally satisfies our requirements.

The interface is pretty user-friendly and if you get stuck, the technical support is really well-versed on the product.

It is not a traditional restore process and it is somewhat limited in what we can do. We need to know specifically what data we need to restore, or a timestamp. If someone comes up to us and asks for the last six months of somebody's email then we can't do that.

With respect to the reports, I would like to enhance the reports on what was backed up and added. To have it show you the amount of growth in the ecosystem, of the sectors of Exchange, SharePoint, and OneDrive would be useful.

We have been using AvePoint Cloud Backup for just more than a year and a half. We are part of the MSP program.

There are five in our organization who are using this solution.

Technical support is excellent.

The initial setup is somewhat straightforward, although I don't like how the licensing works. You can't buy direct from AvePoint and then the licensing gets weird.

It is really quick to deploy and can be completed in a couple of hours.

The deployment was all done in-house.

This product costs more upfront but in the end, it's cheaper than the competitors once you back everything up.

I don't like how the licensing works because you purchase the license from a third-party and then you get the product.

I am not sure, but I believe that the cost is $7 USD per user.

We evaluated other solutions before choosing this solution.

Overall, this is a good product and I can recommend it to others.

I would rate this solution a nine out of ten.

We use the solution to restore messages and mailboxes.

It is the only product in the market that offers platform backup.

The performance could be better. It takes a couple of hours to back up a whole environment. The restoration could be faster. I rate the performance a six out of ten.

I have been using the solution for two and a half years.

I rate the tool’s scalability an eight out of ten. It is a SaaS model. We have 3500 users. We need two administrators. We will continue using the solution in the future.

The technical support is okay. The support must work on its speed of response and overall competence.

Positive

In my previous company, we used CodeTwo Backup. AvePoint Cloud Backup is better. It supports more services. It also supports public folders. Since it is SaaS-based, we do not have to maintain an on-prem server.

We use AvePoint MyHub. We have AvePoint Cloud Records for records management. We also use the services of AvePoint Cloud Governance and the self-service portal for end users. Most of the services are okay. Overall, I rate the product an eight out of ten.