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Pros & Cons summary

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Prominent pros & cons

PROS

BigPanda excels in alert deduplication and correlation, effectively managing numerous alerts from various sources to identify critical issues.
Integration is seamless with BigPanda, utilizing its extensive existing integrations and webhook/REST API capabilities to consolidate monitoring sources.
BigPanda presents alerts in a unified interface, allowing related alerts to be efficiently grouped into incidents and easily managed through JIRA and Slack integrations.
Event deduplication, correlation, and enrichment features in BigPanda significantly reduce environmental noise, improving service reliability and resolution times.
BigPanda is trusted by many enterprises, working alongside existing toolsets to enhance performance without competing with current monitoring tools.

CONS

Analytics in BigPanda needs improvement for better user action breakdown and auto-magical work.
The cost is high compared to New Relic.
The usability needs enhancement due to its pure code environment.
BigPanda sometimes creates false incidents and workarounds, causing financial disturbances.
Deployment required the use of a partner.
 

BigPanda Pros review quotes

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Aug 18, 2025
BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools.
AJ
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Apr 24, 2025
Overall, I rate BigPanda as a nine out of ten.
MG
System Operation Associate at a financial services firm with 10,001+ employees
Apr 29, 2025
I rate BigPanda nine out of ten.
Learn what your peers think about BigPanda. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
RK
Manager Observability at ICE
Apr 10, 2025
The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment.
Apr 2, 2025
BigPanda simplifies the process by consolidating multiple monitoring platforms into a single console where I can view all issues.
CB
Software Engineer at Trianz
Apr 18, 2025
I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities.
reviewer2691138 - PeerSpot reviewer
Technical Lead
Apr 10, 2025
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Ankit-Mathur - PeerSpot reviewer
Program Manager at a tech vendor with 10,001+ employees
Mar 23, 2024
One of the most valuable features of BigPanda is its user-friendly interface.
reviewer1966017 - PeerSpot reviewer
Automation Solution Architect at a tech services company with 10,001+ employees
Sep 20, 2022
The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding.
Anand-Kulkarni - PeerSpot reviewer
Electrical Engineer at Tata Consultancy
Jun 26, 2022
The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection.
 

BigPanda Cons review quotes

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Aug 18, 2025
Logic Monitor has a slightly different and better version of agentic AI.
AJ
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Apr 24, 2025
The solutions were quite useful but not completely stable.
MG
System Operation Associate at a financial services firm with 10,001+ employees
Apr 29, 2025
It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide.
Learn what your peers think about BigPanda. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
RK
Manager Observability at ICE
Apr 10, 2025
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
Apr 2, 2025
BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident.
CB
Software Engineer at Trianz
Apr 18, 2025
When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
reviewer2691138 - PeerSpot reviewer
Technical Lead
Apr 10, 2025
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow.
Ankit-Mathur - PeerSpot reviewer
Program Manager at a tech vendor with 10,001+ employees
Mar 23, 2024
BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity.
reviewer1966017 - PeerSpot reviewer
Automation Solution Architect at a tech services company with 10,001+ employees
Sep 20, 2022
BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage.
Anand-Kulkarni - PeerSpot reviewer
Electrical Engineer at Tata Consultancy
Jun 26, 2022
The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved.