The solution is basically for endpoint security and, of course, at the server level.
Program officer at Huduma
Reliable and expandable but the setup was difficult
Pros and Cons
- "It's a very stable solution."
- "There was a bit of a problem deploying."
What is our primary use case?
What is most valuable?
It's a very stable solution.
The product can scale.
What needs improvement?
There was a bit of a problem deploying. However, that was resolved. As it is now, we are at the stage of deploying it to the end-users.
For how long have I used the solution?
Myself, I’ve been using the solution for three months.
Buyer's Guide
Bitdefender GravityZone EDR
May 2025

Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable.
What do I think about the scalability of the solution?
The solution can scale well. It’s expandable.
We have approximately 700 users on the solution.
How was the initial setup?
We did struggle with the initial setup.
We deployed the solution on and off. However, the deployment took about three days in total. There were some gaps in between going back and forth with things.
We have about 20 technical people on staff that are able to handle deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
Someone else handles the licensing. I can’t speak to the exact pricing.
What other advice do I have?
I'm just also getting acquainted with it as this is a new deployment.
I don't work with it directly myself. However, it is used in my company. I’m an end-user.
This solution is so new that it’s hard for me to recommend it just yet. Once I settle with it, then I'd be in a position to offer more insights into how it works.
I’d rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical Team Leader at ValueSYS
Easy to install, technical support that is responsive and helpful, and offers solid security more protection.
Pros and Cons
- "It is easy to scale and it is suitable for organizations from small businesses to enterprise."
- "I would like to see the capability for remote installation added, in particular for servers."
What is our primary use case?
We are a distributor for Bitdefender in our country and GravityZone is one of the security products that we have experience with.
How has it helped my organization?
Bitdefender have improve our Cloud technology knowledge , as for the last 5 years we didn't see any progress in that field from any other vendor here in Egypt.
What is most valuable?
The most valuable feature is the security( Hyper detect, Sandbox and EDR ). because I think protection is our main target .
What needs improvement?
I would like to see the capability for remote installation of third party applications added( Like installing WinRar MS Office etc..) , and Firewall for servers.
For how long have I used the solution?
We have been working with Bitdefender for about five years.
What do I think about the stability of the solution?
GravityZone is a stable product and we haven't experienced any problems with it over the past five years.
What do I think about the scalability of the solution?
It is easy to scale and it is suitable for organizations from small businesses to enterprise. It can cover a wide range of environments.
We have implemented GravityZone in environments with more than 2,000 users.
How are customer service and technical support?
We have been in touch with technical support from time to time, although they have been minor issues related to the customer's environment. The support is good and they respond quickly.
Which solution did I use previously and why did I switch?
We worked with Kaspersky for about 10 years.
I think that in Egypt, the cloud version of Bitdefender is more mature than Kaspersky and the other vendors. It also has more features. However, Kaspersky has remote installation capability for third party applications, which is something that is missing from Bitdefender.
For EDR The on-premises solutions by other vendors have larger hardware requirements than Bitdefender. also Cloud EDR from Bitdefender is 10 min. installation solution with no Hardware requirements.
How was the initial setup?
The initial setup is straightforward and easy to do, especially if you are using the cloud version. The deployment will take less than 20 minutes for cloud-based installation, and less than one hour for the on-premises appliance.
What about the implementation team?
Our in-house team handles the deployment and maintenance for our customers. One person is suitable for either installation or maintenance in an enterprise-level organization.
We have uploaded videos to our YouTube channel that include helpful details such as the installation steps and our recommended configuration.
What was our ROI?
As a distributor for Bitdefender , and as feedback from our clients , I think Bitdefender have and a balanced price package which cover their needs without exceeding the budget .
We cannot in precise Calculate the ROI here in Egypt .
What's my experience with pricing, setup cost, and licensing?
There are different packages available that vary in terms of licensing fees. The entry license is called Business Security, which has basic endpoint features like anti-malware, firewall, and device control.
The next level is called Advanced Security, which protects email and virtualized environments. The third level is called Elite, which has more advanced security features. It is a unique engine to deal with attacks on files or memory. It also has a sandbox, which allows you to collect feedback about any application you are running.
The fourth level is called Ultra, which is an EDR solution.
Which other solutions did I evaluate?
Kaspersky, Sophos , Microsoft and Eset.
What other advice do I have?
My advice for anybody who is considering or implementing this product is to visit our YouTube channel to look for helpful videos on it to see how to preform and easy and fast POC.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Country partner
Buyer's Guide
Bitdefender GravityZone EDR
May 2025

Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
BDM at Vision IT
Easy to use and has complex features leading to good work efficiency
Pros and Cons
- "It is a very stable solution."
- "They should improve the solution's patch management feature."
What is most valuable?
The solution is easy to use and has complex features leading to excellent work efficiency.
What needs improvement?
They should improve the solution's patch management feature. Also, they should work on business model encryption.
For how long have I used the solution?
We have been using the solution for four years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
We have small and enterprise companies as our customers using the solution.
How are customer service and support?
The technical support of the solution is good.
How was the initial setup?
It is easy to implement the solution. It needs two or three weeks to complete the process.
What about the implementation team?
The solution is implemented in-house by two technical specialists.
What's my experience with pricing, setup cost, and licensing?
The solution's price is mid-ranged. Its license costs around $10-15 dollars. Also, we need to buy a subscription for additional services.
What other advice do I have?
I recommend the solution to others and rate it as an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Specialist at Xpert Systems Shpk
Straightforward to implement, easy to access and use, and has many features, such as VPN, web filtering, and email filtering
Pros and Cons
- "Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering. The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use."
- "What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product."
What is our primary use case?
I work in IT, so I'm an end user and an implementer of Bitdefender GravityZone Ultra for other end users. I'm using the software as an antivirus.
What is most valuable?
What I like best about Bitdefender GravityZone Ultra is its antivirus feature.
The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use.
It is also valuable that Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering.
What needs improvement?
What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product.
For how long have I used the solution?
I've been using Bitdefender GravityZone Ultra for three months.
What do I think about the stability of the solution?
Stability-wise, Bitdefender GravityZone Ultra is okay.
What do I think about the scalability of the solution?
Bitdefender GravityZone Ultra is a scalable product.
How are customer service and support?
I have yet to use Bitdefender GravityZone Ultra support.
How was the initial setup?
It's super easy to set up Bitdefender GravityZone Ultra. The process takes two to three minutes.
The software was easy to set up because my company is an official partner of Bitdefender. I buy Bitdefender GravityZone Ultra for the end user, and then I set up an account for the end user on the Bitdefender site, download the trial, and then put in the license key, and that's it.
What's my experience with pricing, setup cost, and licensing?
The pricing for Bitdefender GravityZone Ultra is not that high. It's okay for the service it gives, so I would download it on my personal computer and buy it for myself as a customer.
Apart from the standard licensing fees, there could be extra costs based on the features. Pricing for small businesses and enterprises differs, but another department is responsible for the financial side, so I don't know much about it.
I remembered wanting to sell the Bitdefender GravityZone Ultra family pack but couldn't get the pricing.
What other advice do I have?
I've been working on some projects to find the best solution for different companies to implement suitable firewalls and routers based on various characteristics—for example, applicability, pricing, and functionality. I've been looking into it and saw that a specific product could be better when implemented for a particular industry. For example, it's not worth buying a Palo Alto firewall for a mid-range business when I can integrate Bitdefender or Fortinet.
I'm working with Bitdefender GravityZone Ultra.
I would recommend Bitdefender GravityZone Ultra to others because of its price and features; plus, it's a simple solution, though that's still dependent on your devices and what you want to use it for. The product is okay for personal and mid-range business use, but I'm not sure how it is with large enterprises and government institutions.
I would rate Bitdefender GravityZone Ultra as eight out of ten, but it's not because I have a bad opinion of it. It's because I haven't used it for a long time, and every company has room for improvement, so I'm giving the software the benefit of the doubt.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Implementer
Owner at Networks srl
Good performance, provides valuable insights into network threats, and it's well-priced
Pros and Cons
- "The performance is great."
- "Using this product requires quite a bit of training, which is hard to get."
What is our primary use case?
I primarily use this product for antivirus and anti-malware. It is a next-generation antivirus solution.
How has it helped my organization?
I use GravityZone Ultra for conducting threat assessments.
What is most valuable?
It provides pretty good insights into threats within the network.
The performance is great.
What needs improvement?
It's not quite so easy to use, but it's good enough and powerful.
Using this product requires quite a bit of training, which is hard to get. If it were easier to use and there were more training available then it would be helpful.
For how long have I used the solution?
We have been using GravityZone Ultra for a few months. We installed it this past January.
We are a solution provider and implement this product for our clients, as well as use it in our own organization.
What do I think about the stability of the solution?
This product is quite stable in our infrastructure.
What do I think about the scalability of the solution?
It scales well for up to 220 computers. I don't know how it works beyond this point.
In my own company, there are only two of us who use it. Within our clients' companies, there are 98 users. Depending on the economy, our usage of it will grow in the future.
How are customer service and technical support?
We have been in contact with technical support for one only issue, and it was solved after our second interaction with them.
Which solution did I use previously and why did I switch?
We used Kaspersky and applications by other vendors. However, we switched away from them because of the licensing issues. The offer that we received from Bitdefender was pretty good.
How was the initial setup?
The installation and initial setup are straightforward. It took us at most 10 days, going from computer to computer.
What about the implementation team?
We deployed it with an in-house team.
What's my experience with pricing, setup cost, and licensing?
Price-wise, we have a better licensing agreement with Bitdefender than we did with competing vendors.
What other advice do I have?
Overall, this is a very good solution and if the training were easier to get, then I would give it a perfect score. It is one of the best and well-featured solutions at the moment, and I recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Regional Head at a tech services company with 51-200 employees
Issue-free and easy to use but needs better encryption capabilities
Pros and Cons
- "The installation is straightforward."
- "They need to improve their encryption capabilities."
What is our primary use case?
The solution is an antivirus; it's our endpoint security.
What is most valuable?
This product is quite stable. I'm satisfied with the performance.
It's a scalable product.
I find the solution easy to use.
We've had no issues so far.
The installation is straightforward.
What needs improvement?
We'd like to have an encryption model within it. They need to improve their encryption capabilities.
For how long have I used the solution?
I've been using the solution for three years. It's been a while.
What do I think about the stability of the solution?
The stability has been good. The performance is reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability of the product is great. If a company needs to expand it, it can do so. It's not a problem.
How are customer service and support?
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a simple installation and it was issue-free so far and therefore I've never needed help.
Which solution did I use previously and why did I switch?
I did not previously use any other solutions.
How was the initial setup?
The initial setup is straightforward. It's not difficult at all to implement it.
What about the implementation team?
I can handle the implementation myself. It's not hard to do. You don't need an integrator or consultant to assist.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for a license in order to use the product.
I pay for a yearly license.
Which other solutions did I evaluate?
Before choosing Bitdefender, I did not evaluate other solutions first.
What other advice do I have?
I have the solution deployed on my laptop. I use it for my own personal purposes. I am a customer and an end-user.
I'd rate the solution at a seven out of ten.
I would recommend the solution to other users.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Officer at GlobalSign
Anti-malware software deployed on all endpoints for security
Pros and Cons
- "The most valuable features are the anti-malware and firewall policies. The runtime scans and execution have been beneficial to our business."
- "The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender."
What is our primary use case?
We use this solution for the anti-malware. We intend to replace Bitdefender with Windows Defender gradually. Bitdefender is deployed on all our endpoints.
What is most valuable?
The most valuable features are the anti-malware and firewall policies. The runtime scans and execution have been beneficial to our business.
What needs improvement?
Windows Defender is becoming a default component of the Windows operating system. The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender.
They need to increase their capability to scan cloud services.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
We faced issues in the past with customer support for this solution as we waited a long time for replies to emails.
How would you rate customer service and support?
Positive
What other advice do I have?
I would recommend the cloud version of this solution because it is much more scalable. Bitdefender is a good product but there are other good competitors so it all depends on the use case.
I would rate the on-prem version an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Specialist at a tech services company with 11-50 employees
The tool is user-friendly as it offers a good GUI to users
Pros and Cons
- "The tool's graphical user interface is common and very friendly, making it an overall user-friendly product."
- "The product fails to provide guides to its users...I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help."
What is most valuable?
I think the most valuable component of the tool is that the EDR capabilities are integrated already with Bitdefender based on the licensing a user opts for when purchasing the product. The tool's graphical user interface is common and very friendly, making it an overall user-friendly product. With the tool's features, you can easily identify how to work with it.
What needs improvement?
The improvement of the product is required since I am in the cybersecurity industry, where there are a lot of antivirus solutions that offer just a few advantages or have some disadvantages compared to other products. I want Bitdefender GravityZone EDR to offer better antivirus technology and additional features, especially in areas like DLP.
The product fails to provide guides to its users. In future releases of the product, I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help. A guide for the product can help you learn about the tool at your own pace and show you the options you can use in the solution.
For how long have I used the solution?
I have been using Bitdefender GravityZone EDR for more than two years. I operate as a distributor of different solutions in our company.
How are customer service and support?
When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no delay in the support provided to users when it comes to those operating in different time zones across the globe.
I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, I tested Trellix, Sophos, and WatchGuard, which I also used a little bit. Based on my experience with other tools, I can say that Bitdefender GravityZone EDR is user-friendly. The tool is very easy to understand and learn.
What's my experience with pricing, setup cost, and licensing?
Price-wise, Bitdefender GravityZone EDR is a bit expensive in the Philippines. In the Philippines, users usually want products at a lower price, including cybersecurity products and all the products that are available in the market.
Which other solutions did I evaluate?
Looking for a comparison between Bitdefender GravityZone EDR and WatchGuard, I visited PeerSpot's website to see if I could get some information or comparisons, along with each product's advantages, disadvantages, pros, and cons.
What other advice do I have?
Though I haven't used the solution to its maximum capacity, I can say that the product offers a good set of features.
I rate the overall tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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Updated: May 2025
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