Bitdefender GravityZone EDR Reviews

We use the solution as an EDR. We use it to encrypt hard disks. We also use its DLP capabilities.

Bitdefender is a well-supported platform.

The stability must be improved.

I have been using the solution for more than four years.

The product is stable. I rate the stability a seven out of ten.

The product scales well. We have more than 17,000 users.

We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get support in Africa, Europe, and the Middle East.

The setup is straightforward.

The cost is relative.

Our company has a department that looks after the security requirements. Organizations must look at their requirements and select a product that meets their needs. The investment and support is big. Overall, I rate the solution an eight out of ten.

We have small, medium, and large enterprise customers. Some of our customers are government entities. They use the solution to have more visibility and early visibility.

Sandbox Analyzer, HyperDetect, and EDR are valuable to our customers. As far as security is concerned, Bitdefender is one of the best solutions available in the market right now.

Application Control should be available on the cloud.

The product should provide asset management and DLP features in future releases. We have discussed the same with our account manager from Bitdefender. Vendors like Kaspersky are providing such features. DLP is one feature that people need along with an endpoint security solution. It's supposed to cater to the needs of government customers and mid-size businesses.

We are looking for an integrated solution just like Kaspersky. Symantec is also providing DLP along with endpoint security. Even Sophos has started providing DLP features.

I have been using the solution for more than seven years.

In my 25 years of experience in endpoint security, Bitdefender is one of the most stable solutions I have ever seen. Other solutions have reported some system-related issues after updates, but I did not have such experiences with Bitdefender. I rate the stability a ten out of ten.

I rate the tool’s scalability a nine out of ten.

The support is pretty decent. I rate the support a seven or eight out of ten.

Neutral

The initial setup was fantastic. I rate the ease of setup a nine out of ten. For a critical environment, Control Center deployment takes hardly half a day. We can start working within a couple of hours if everything is good. The time taken for deployment depends on the internet bandwidth available. If a virtual appliance format needs to be delivered, all the roles must be published, and the repository must be built up on the server.

The product has a reasonable price. It provides value for money. Additional costs depend on whether the customers need add-ons like Email Security, Security Container, Patch Management, and Full Disk Encryption. The basic portfolio is offered at a standard price.

I highly recommend the solution. It is one of the most robust solutions available in the market. Overall, I rate the tool a nine out of ten.

I use Bitdefender GravityZone EDR for security purposes. 

What we appreciate is that Microsoft Defender is positioned as an intermediary. However, one area where we're considering a different approach is in terms of the insurance it provides. We have mobile device management in place, but we encounter challenges when adding licenses to desktops without active users. Some of our machines remain idle, running certain jobs with Bitdefender protection. However, I face a dilemma when it comes to applying Microsoft Defender to these machines because there's no user logging in with a 365 license to enable Defender.    

I believe it would be better if Microsoft Defender offered features similar to what it does. I appreciate how Defender integrates with Exchange, providing advanced threat protection. In comparison, Bitdefender primarily focuses on endpoint security, serving as a basic line of defense. There's room for improvement in terms of protection. That's my primary concern.

I have been using Bitdefender GravityZone EDR for the past six years.

It is stable. 

I believe it's adequate. However, I haven't had the chance to use it in larger deployments, so I can't provide a comprehensive comparison.

I used multiple solutions before moving on to Bitdefender. When I was with MSPs, we used to conduct an annual review to determine the most effective antivirus solution. We would then promote and deploy the chosen antivirus. Upon joining S2S, we worked with Bitdefender, as it was highly ranked at that time.

It is very simple to install and takes only five days. Managing it is quite straightforward. The portal makes it easy to apply policies immediately. In terms of maintenance, a single person is sufficient.

There are some differences. It's more cost-effective, yet it provides the same functionalities as Defender. That's why I've been exploring the comparisons. We pay for it annually, and it's a per-seat payment.

The solution is sufficient if you only need to safeguard your endpoints. It's suitable for that. I would certainly suggest this product to others.

Overall, I would rate this solution a 10 out of 10.

We use the solution to protect our servers, users, clients, desktops, mobiles, laptops, etc.

I just love the whole product altogether. Firstly, we know Bitdefender GravityZone EDR is a market leader in security, and that gives us confidence. The second thing is that it's very, very easy to manage. The solution's deployment is very easy and flexible. You can do on-prem systems and on-prem relays. You can also have systems in the cloud.

The solution gives us a very, very quick modification. If I want to change how a whole bunch of client machines are set up, I can do that, and I know it's reliably going to get to it.

We would like to see password management integrated into the solution because I don't like having a third-party password management system. I don't like users using password management systems in their browsers. I would like to see a separate password management system. I would also possibly like to see a VPN system in the solution.

I have been using Bitdefender GravityZone EDR for ten years.

We are very, very, very impressed with the solution's stability. Bitdefender GravityZone EDR is a stable product. So far, we haven't experienced any kind of memory leak or anything that takes up too much processing power. The product is very efficient.

Bitdefender GravityZone EDR is a scalable solution. We have around 250 users using the solution in our organization. We may roll Bitdefender GravityZone EDR out as a solution to our global setups.

The solution's technical support team has been very, very helpful.

The solution’s initial setup is very easy.

We used an in-house staff person to implement the solution. The person who did that setup for us took about a week to get it all working up in the right way.

Once the design is put into place, you need one person to set up the solution. Once it's set up, it's really straightforward to manage.

For an antivirus product, the return on investment is the protection. I would say we're getting a 100% return on investment with Bitdefender GravityZone EDR.

We need to pay for a yearly license for the solution.

I am using the latest version of Bitdefender GravityZone EDR.

We compared Bitdefender GravityZone EDR against more expensive systems, and it proved to be better. We did not base our decision just on price. We based it on a number of criteria like performance, manageability, and flexibility in the way it can be deployed.

Users can take full advantage of the test setup in a small environment. They should get to know the product before dismissing it, and they should compare it to other systems. Everything you get from the solution is superb.

Overall, I rate Bitdefender GravityZone EDR a nine out of ten.

I use it on a daily basis. I use it primarily not only for the antivirus portion of it, but I also use the full EDR suite of it, which is the firewall maintenance and content control. Basically, I use it for a lot of content control in the firewall.

We were previously using another solution instead of Bitdefender GravityZone Ultra. Back then, we had some servers that we were using as worldwide servers for what we do, and we were unable to go in there and block those worldwide servers, regardless of whether they were on our network or at home or wherever they were by using the EDR feature to prevent them from accessing old software because if you allow the user access to the whole software, then they're going to go back to what they know instead of picking up the new stuff. That was one of the main feature sets that we took away from the EDR software, which was content control and filtering.

The reporting function allows you to put block sites on blocked content sites, after which you can go and see what was blocked. It tells you what was blocked, why it was blocked, and how you can fix it. So, like, what we do is we actually block all the streaming services, such as certain YouTube labels and certain videos like Disney Plus, which involves a lot of content control. So we can see what stuff is embedded, open it up, see what got blocked because of an embedded video, and then open that video backup to allow them to see it. It also gets you right to where you need to go and how to fix it to allow users to work.

Bitdefender GravityZone Ultra does have a ransomware remediation, and that's probably one of the areas where they don't highlight using it, especially in comparison to BullWall. Their ransomware remediation doesn't respond as fast as BullWall does. It's a little more delayed.

Ransomware control needs to be improved. It's just a feature that needs to be updated and expanded upon. A functionality that I would like to see in the solution is user tracking since you already got all the reporting in there, tell me what sites were blocked, and they should tell me what sites were visited and how often they visit those sites. That would make it a great reporting tool. So, instead of going out and having everything go through a proxy server to track it, it's better just to do it for the EDR software since you're already tracking for blocking sites. It should be able to just give me everything.

I have been using Bitdefender since about 2011, and I have been using Bitdefender GravityZone Ultra for four years. Also, I am using the solution's cloud-based version, so it is always up-to-date.

I haven't had a problem with its stability yet. Since we deployed it, we haven't had one computer instance where we had to reimage the computer due to the virus.

The scalability is high because not only do you have scalability within there, you can actually set it based on your domain. You can go to your domain controller and set different policies based on where they're within your organizational unit, so highly scalable.

We have plans to increase the usage of the solution. We're actually reviewing that currently.

If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With GravityZone, it is a little bit different. You have to submit a ticket, and they usually get back to you within a couple of hours. You don't actually physically get to talk to a live person. If you're using the, you know, consumer version or internet security, you get a live person. You got to send an email. Suppose you start using the business level. You get the premium version, then you get tech support, but it usually takes about half a day for somebody to call you back.

There were three different ways that we actually accomplished Bitdefender GravityZone Ultra's deployment process. There were different deployment stages carried out throughout my organization. When we deployed it the first time, it was a manual process that we had to go through the computer. As everything is in the network, we would use PDQ for deployment, and it would press it very quickly. Then we used another resource called NinjaOne or NinjaRMM. So, once we get NinjaRMM in there, then it sees the computer, and it automatically installs for you. So the simplicity depends on where you're at in your industry or within your technical field. Also, it depends on what resources you have available with you. In the post-COVID environment, post-COVID, you need NinjaOne. So no matter where the computer is or plugged in, as long as it's connected to the internet, it sees that computer as a part of your network. So, it grabs it and installs it immediately.

If you have everything within a domain, PDQ works great. If you just have computers and you just got a small little resource environment. Manual installation may impact the cost point making it labor-intensive, but it's probably worth it. So it's easy to install.

We haven't had to reimage the computer owing to virus-related reasons. So, we have seen an ROI using the solution.

Price-wise, Bitdefender GravityZone Ultra is actually below market value in comparison to some of its other competitors, such as SentinelOne. If you look at the solution's price point, it's actually low market value, especially in comparison to other ones.

It's a very straightforward and intuitive solution. I rate the overall solution an eight or nine out of ten.

We offer Bitdefender GravityZone Ultra to our clients. GravityZone Ultra has features such as encryption. I can do anything from their simple core, which is just antivirus, to their complete MDR product if necessary. However, what I usually do is install core plus ATS with encryption and then integrate that with the SOC service so that you only have to look at the SOC interface to monitor the Bitdefender logs. Essentially, it streamlines the SOC.

It's a product from EDR. We are monitoring endpoints for malicious code. It's a basic antivirus. We are also looking for day-zero attacks and for anomalous behavior as well. That's it, ostensibly.

It's a very comprehensive product. I like the fact that Bitdefender is used by about 38% or more, of other security vendors is another type of tick box that lends credibility.

If we're simply looking at endpoint monitoring, I think the problem is that your basic antivirus, your standard anti-virus, is woefully inadequate.

If you think about small to medium-sized enterprises, my concern is that if they ask for guidance, they'll be told to turn on antivirus. They'd presumably get McAfee or Norton or something similar as an antivirus program. Then they'll probably be told to turn on their Microsoft Defender firewall and not do much else. That is a very dangerous position to be in, because, as we all know, phishing attacks are becoming increasingly sophisticated. They get past people's perimeter defenses, and the staff is deceived into clicking on them, putting them in danger. There are numerous techniques to consider.

Small businesses can get a complete security package from me. It has six layers of security, including Bitdefender's antivirus and encryption, as well as interaction with a security operations center. There are more levels to it, but those three are critical since most antivirus programs, even those from businesses like Sophos and McAfee, and less so from Symantec, appear to have changed who they want to market to at the present.

All of those firms are dreadfully short, whereas Bitdefender if you look at the marketing and blogs and technical stuff that Bitdefender releases on a daily basis, is far superior. Bitdefender is producing extremely high-quality threat intelligence. And if you look at Gartner's right-hand side of the Quadrant, Bitdefender is currently rated as their best endpoint security product, according to Gartner.

The one thing I'd say about their complete MDR product is that it's too expensive, which is why I prefer to use an alternative SOC and integrate Bitdefender to a different SOC on their own.

More integrations are always beneficial.

I have been dealing with Bitdefender GravityZone Ultra for two years.

It could be either cloud or on-premises. In fact, I just sold a Bitdefender solution that includes protection for their mobile devices. As a result, Bitdefender for their workstation is cloud-based. Bitdefender for their mobile must be an on-premise device appliance.

Bitdefender's stability has never been an issue for me. That's not to suggest other companies haven't had issues, but I haven't had any.

In terms of scalability, I've installed it on companies as small as two people and as large as hundreds of people. In my opinion, it scales perfectly well. The nice thing about Bitdefender is that it has modules and layers that you can add as the requirement becomes more sophisticated and dangerous or threatening.

We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and generally good.

I have prior experience with the Cisco Secure Endpoint product, that's true, but it's a little rusty. I previously worked for Cisco. I'm familiar with AMP and AnyConnect, as well as their various solutions. However, it is most likely out of date.

I deal with numerous other vendors, Bitdefender in particular, but also with certain other managed service providers that offer entire solutions. In addition, I offer a managed secured operation center service to my clients. Within my experience, I have my own service as well as merchandise from other suppliers.

Its implementation is straightforward. It's very simple. I'm going through a setup at the moment, although, I am not the technical guy who does it, I know the feedback is that it's very simple.

I'm installing it on about 250 endpoints for a company, and I expect it to be available in two days.

The pricing is competitive.

I offer it in two forms. I either sell it as an annual license, which is fine if consumers want it that way, or as a managed service.

I can purchase a Bitdefender license as a managed service, which allows me to take responsibility for monitoring and maintaining it on behalf of my clients. They have both models at their disposal. 

They have a choice in terms of licensing fees. They can purchase it as a managed service on a monthly subscription basis, or they can purchase an annual or three-year contract, as I do. It makes sense. When you sign a three-year contract, the price drops, and it doesn't make sense to replace an end-point solution every 12 months. It's a great deal if you buy it through me.

Yes, I would recommend this solution to others who are interested in using it.

I would rate Bitdefender GravityZone Ultra a ten out of ten.

The tool alerts about lateral internet movements. 

The solution is sometimes resource-intensive. 

I have been using the solution for two and a half years. 

I have very good pricing for the solution, which is one of the reasons why I am not switching to other products. I rate the tool's pricing a two out of ten. 

I rate Bitdefender GravityZone EDR an eight out of ten. 

We use the solution to identify the source of the threat in case of a malware attack.

The solution's most valuable feature is its ability to investigate the security incident, including the sequence of events and its initial trigger point.

The solution's technical support in terms of communication could be provided in the Hebrew language. 

We have been using the solution for three years.

The solution is stable. It encountered downtime issues a while back but hasn't affected the systems.

The solution is scalable for small and medium businesses.

The solution's customer services are good. Although, the customers want them to provide support in the Hebrew language in terms of communication.

Positive

The solution is easy to set up. We have to copy the active directories and follow a few steps. It takes a maximum of 15 minutes to complete.

The solution's pricing is average.

I rate the solution an eight out of ten.